Thank you for writing in. I have sent your comment to the appropriate department for further evaluation. Although at this time I do not have a solution for you, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. Before contacting support, you could also try performing a firmware update and see if that solves your issue. Please have your device’s exact model number and serial number ready for faster assistance.
Samsung Service Number:
answered 1 year, 8 months ago