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Customer Questions & Answers for
UN55ES7100F

Customer Questions & Answers:
57 Questions
 | 
60 Answers

Questions & Answers for samsung UN55ES7100F

Question

turn off backlight / brightness auto adjust

The backlight / brightness of the TV automatically adjusts depending on the image. For images with lots of white, it brightens. For images with lots of black, it dims. Unfortunately it adjusts too much and the picture either gets all washed out or all black. How do i turn that off? Eco Sensor is Off. Energy Saving is Off.
asked 1 year, 6 months ago
AveJoe
California, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the final two paragraphs in this support article for further troubleshooting:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=392299&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Smart Hub opens and closes by itself and Samsung light turns on and off

When I power my UN55ES7100F LED tv on within a couple of seconds the smart hub pops on and off everytime i turn tv on. Also my Samsung (under middle of screen) light on the frt of the tv turns on and off even when tv is powered off randomly. Is there going to be a firmware update to fix these problems?
asked 1 year, 7 months ago
MrKlean
TX
on UN55ES7100F
+1point
1out of 1found this question helpful.
3 answers
Answers
answer 1
my TV did that too before the firmware upgrade. I have not see this after the latest update so maybe you can do that see if it helps.
answered 1 year, 6 months ago
jason86
Omaha, NE, USA
0points
0out of 0found this answer helpful.
answer 2
Mine is doing the same exact thing. I *think* it started with the firmware update in mid-December to version 1025. On our TV, it happens at exactly 2min:9sec after power is turned on. SmartHub flashes on, then off in less then a second.

Model #: UN55ES7100FXZA
Serial #: 0954V
Firmware version 1025
SmartHub version 4.5191-5.0
answered 1 year, 7 months ago
jmettee
Glen Rock, PA
0points
0out of 0found this answer helpful.
answer 3
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide us with the following:

Model code: UN55ES7100F
Serial number: ???
Smart Hub Version: ???
Firmware version: ???
Troubleshooting attempted: ???

How to find the model and serial number: http://support-us.samsung.com/cyber/msl/msl_image.jsp?sitecode=us&ia=N0000058

How to find out the Smart Hub version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409288&modelname=UN55ES7100F&modelcode=UN55ES7100FXZA

How to find firmware version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406101&modelname=UN55ES7100F&modelcode=UN55ES7100FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

apps

well my question is that it updated and I have apps that I do not want and want to unistall and you can't like 3d mbla hulu plus so it uses memory for these apps you don't want how do you get thes off I did not install them came with your last update
asked 1 year, 11 months ago
hhgregg4deals
kissimmee,fl
on UN55ES7100F
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
wherefore 1 & 2 line apps after press the TOOLS () button in open the Tools menu does not have delete , move .
answered 1 year, 8 months ago
andriy777
Chicago, IL, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406302&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

how do I connect my TV to my old sound system? It has RCA plugs.

What cable do I need?
The sound system is Sony Sava
The signal source is DirecTV and there is a digital audio plug on the DirecTv box.
asked 1 year, 9 months ago
Anonymous
on UN55ES7100F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If your sound system only has RCA input you have to use an Audio converter Optical audio to RCA Toslink, you can get it in ebay or anywhere online, then plug from the Optical sound output with a Optical cable to the converter input and then from the RCA outpu of converter to Sound system. I hope this works for you.
answered 1 year, 8 months ago
rufranco
Orlando, FL
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154752&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

pendora

pendora can't connect ,license problem,
Any solution can solve this problem ?.
asked 2 years, 1 month ago
EpicSearch
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact Pandora to make sure nothing needs to be changed on their end.

http://help.pandora.com/customer/portal/emails/new?t=12416&email[subject]=Contact%20Support

If they indicate the issue is with the Pandora app itself, we recommend you perform a hard reset of your TV.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

Following the hard reset, once you've reconnected your TV to a network connection, before you re-configure anything else, we recommend you go ahead and apply the latest firmware update.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2157&prd_ia_cd=N0000058&map_seq=37536

If you have any additional concerns, please feel free to contact us here again or via Facebook or Twitter.

If you have Facebook, go to the following URL:

https://www.facebook.com/samsungsupport?sk=app_158125230916392

If you have a Twitter account, go to the following URL:

http://twitter.com/#!/samsungsupport

Having a model number, serial number and a transaction number handy ahead of time will be helpful.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Smart app for iPad

My Samsung remote iPad app finds my UN55ES7100 TV. It recognizes the TV's IP address correctly but as soon as I try to use the remote it always (100% of the time) says "disconnected". The app does not work. ALl of my other remote app work perfectly except for the Samsung apps. I'm sure I'm not the only person with this problem and wondering if Sansumg is doing anything to six the problem.

Do you think I should contact Sansung and speak to a live technical expert.

Thank you,
F. Puliti
asked 2 years, 1 month ago
Sanduce
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you try removing the app, restarting your iPad and then re-installing the app from the App Store.

You might also try power cycling your wireless network:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151416

You can also refer to this guide if you have any questions:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409499&modelname=UN55ES7100F&modelcode=&session_id=QGTpGRS2ByHJZwTTfW120ZtgZJNHQHQD57QqXT8LpKFsbtMmXfH7%211563613049%21-2054320912%211342624670949

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Keyboard for my tv UN55ES7100FXZA

What kind of keybord can I use for my tv - it is painful to use the remote you provided making most of the "smart" apps useless for me - I don't even see a way to set things up from the web...
asked 2 years ago
Anonymous
Red Bank, NJ, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can connect any USB, HID keyboard or mouse. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

How do I get this television off my account? I do not own this model.

asked 2 years ago
Jaquan
Memphis, TN, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

At this time, you can delete any registered products from your Samsung account. The only way to remedy this would be to delete your Samsung account and create a new one.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I add AllShare account information to the Television

asked 2 years ago
Anonymous
Lexington, KY, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6529&prd_ia_cd=N0000058&map_seq=45219

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Plug in X-Box screen not in color

it turns on but screen is gray not in colorco
asked 2 years ago
sharonw81
Ohio, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review this support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154741&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

camera app / lifestyle

I have (2) two Samsungs Smart TVs. one has the camera app and the other one hasn't.
Of course both tvs have cameras. How can I upload the camera app that the other tv shows inside the lifestyle folder on my other tv that doesn' find it .
asked 1 year, 9 months ago
Gusty
Miami, FL, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What Bluetooth Wireless Keyboard is compatible?

I just purchased a 55" 700 series Smart TV. I would like to know what Bluetooth wireless keyboard is compatible and actually works with this set.

Thank you.
asked 1 year, 9 months ago
OMGOMG
Fortuna, CA, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The following keyboard is compatible with your TV.

http://www.samsung.com/us/video/tvs-accessories/VG-KBD1500/ZA

For additional information on using this keyboard with your TV, please refer to the following troubleshooting guide.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410759&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

HDMI not working with Comcast HD Box

I have a Comcast HD box which is a Scientific Atlanta Explorer 8300HD and when I tried the HDMI cable provided by comcast from the HD box HDMI port to the Samsung HDMI 3 then I selected Source then move to HDMI3 I get the error of This source is not connected. Please check connection again. Also it has 4 dashes for the status. I then connected the component cables from the HD box to the TV and that worked, but I stilled noticed the Component status has 4 dashes. Now the Network does show my Network name so I would think that if the component was working it should not show 4 dashes. But back to my issue of how do I get the comcast HD box to work with the HDMI connection to my TV. Also I did install the current updates for the TV. Also I called comcast and they had me check the HD box by powering off the HD box and hitting the Guide button which showed the HDMI/YPbPr OUTPUT as 1080i which they said was correct so they told me the issue was with the Samsung TV so that is why I am contacting your company to resolve the HDMI connection issue.
asked 1 year, 9 months ago
mdh7510
Florida
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Either the box is not grounding the HDMI cable and the TV does not recognize that anything is connected or the HDMI port is broken. Do any other HDMI ports work? Have you tried another HDMI cable? Also, the four dashes will go away when you label the input. If you have determined the port is not working correctly, you can file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

is there a wireless key pad that goes with this model

the remote is very annoying. is there a wireless keypad that is compatible?
asked 1 year, 9 months ago
natersk
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As a matter of fact, this model will indeed be compatible with both USB and Bluetooth wireless Keyboards and mice. Samsung also produces a Wireless Keyboard/Mouse option called the VG-KBD1500, which is also compatible.

-MrSamsung
 
Products from my answer
New Smart Wireless Keyboard
3.1 out of 5(14)
 
 
 
 
 
answered 1 year, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My wireless Network support WPA not WEP. How do I get my Samsung TV to access the network using WPA?

asked 1 year, 8 months ago
Brimar
Palmer, AK 99645, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=340880&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What Wireless keyboard can I use for my TV?

I have the 55" Class (54.6" Diag.) LED 7100 Series Smart TV. Can I use any type of wireless Keyboard for this TV, or does it have to be a special kind of wireless keyboard? What Keyboard would you recommend?

Thanks!
asked 1 year, 7 months ago
Davr912
Rincon, GA 31326, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411196&modelname=UN55ES7100F&modelcode=&session_id=&from_osc=

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
Amanda07
-1point
0out of 1found this answer helpful.
Question

Why does my TV keep turning on and off by itself?

asked 1 year, 7 months ago
btalb
covington, la
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN55ES7100F&modelcode=UN55ES7100FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

network connection

Purchased the set in Nov. 2012 and wifi worked fine until Jan 2013.
Now the tv will not connect to my home network. It fines and drops the router connection immediately.
asked 1 year, 6 months ago
jeetx
Dallas, Texas
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

Intermittent Wi-Fi:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=414200&modelname=UN55ES7100F

Wireless Connection Fails:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=341966&modelname=UN55ES7100F

If you're able to rule out the network as a possible issue, we recommend you perform a factory reset.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My TV suddenly lost sound and I cannot get sound out of it. Is the TV broken?

asked 1 year, 6 months ago
Kara36
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's a guide for this issue: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=119121&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I fix the :"ERROR_CODE_021" and ERROR_CODE_012 ?

when I try to open the Samsung Apps a error message:"ERROR_CODE_021" and ERROR_CODE_012 shows up and the app crashes. In addition the Amazon apps does not work. It only shows a black screen with a small white box up on the left.
Everything worked fine three days ago. I have the last firmware and I have also tried to reset the TV.
asked 1 year, 5 months ago
CarlosC
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We apologize for the inconvenience this has caused you. We have been informed that the connectivity seems to be resolved. Please power cycle your TV and try to access Smart Hub again. If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
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