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Customer Questions & Answers for
samsung UN55ES7100F

Customer Questions & Answers:
56 Questions
 | 
59 Answers

Questions & Answers for samsung UN55ES7100F

Question

turn off backlight / brightness auto adjust

The backlight / brightness of the TV automatically adjusts depending on the image. For images with lots of white, it brightens. For images with lots of black, it dims. Unfortunately it adjusts too much and the picture either gets all washed out or all black. How do i turn that off? Eco Sensor is Off. Energy Saving is Off.
asked 1 year, 5 months ago
AveJoe
California, USA
on UN55ES7100F
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you review the final two paragraphs in this support article for further troubleshooting:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=392299&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Smart Hub opens and closes by itself and Samsung light turns on and off

When I power my UN55ES7100F LED tv on within a couple of seconds the smart hub pops on and off everytime i turn tv on. Also my Samsung (under middle of screen) light on the frt of the tv turns on and off even when tv is powered off randomly. Is there going to be a firmware update to fix these problems?
asked 1 year, 6 months ago
MrKlean
TX
on UN55ES7100F
+1point
1out of 1found this question helpful.
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3 answers
Answers
answer 1
my TV did that too before the firmware upgrade. I have not see this after the latest update so maybe you can do that see if it helps.
answered 1 year, 5 months ago
jason86
Omaha, NE, USA
0points
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answer 2
Mine is doing the same exact thing. I *think* it started with the firmware update in mid-December to version 1025. On our TV, it happens at exactly 2min:9sec after power is turned on. SmartHub flashes on, then off in less then a second.

Model #: UN55ES7100FXZA
Serial #: 0954V
Firmware version 1025
SmartHub version 4.5191-5.0
answered 1 year, 6 months ago
jmettee
Glen Rock, PA
0points
0out of 0found this answer helpful.
answer 3
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide us with the following:

Model code: UN55ES7100F
Serial number: ???
Smart Hub Version: ???
Firmware version: ???
Troubleshooting attempted: ???

How to find the model and serial number: http://support-us.samsung.com/cyber/msl/msl_image.jsp?sitecode=us&ia=N0000058

How to find out the Smart Hub version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409288&modelname=UN55ES7100F&modelcode=UN55ES7100FXZA

How to find firmware version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406101&modelname=UN55ES7100F&modelcode=UN55ES7100FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

how do I connect my TV to my old sound system? It has RCA plugs.

What cable do I need?
The sound system is Sony Sava
The signal source is DirecTV and there is a digital audio plug on the DirecTv box.
asked 1 year, 8 months ago
Anonymous
on UN55ES7100F
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
If your sound system only has RCA input you have to use an Audio converter Optical audio to RCA Toslink, you can get it in ebay or anywhere online, then plug from the Optical sound output with a Optical cable to the converter input and then from the RCA outpu of converter to Sound system. I hope this works for you.
answered 1 year, 7 months ago
rufranco
Orlando, FL
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154752&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

apps

well my question is that it updated and I have apps that I do not want and want to unistall and you can't like 3d mbla hulu plus so it uses memory for these apps you don't want how do you get thes off I did not install them came with your last update
asked 1 year, 10 months ago
hhgregg4deals
kissimmee,fl
on UN55ES7100F
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
wherefore 1 & 2 line apps after press the TOOLS () button in open the Tools menu does not have delete , move .
answered 1 year, 7 months ago
andriy777
Chicago, IL, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406302&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

deleting registered products

asked 2 years ago
Chanmann
on UN55ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

At this time, there is not a way to remove previously registered products from your account profile. Please know that this has been asked by many customers before and we hope to have this issue resolved in the future.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Keyboard for my tv UN55ES7100FXZA

What kind of keybord can I use for my tv - it is painful to use the remote you provided making most of the "smart" apps useless for me - I don't even see a way to set things up from the web...
asked 1 year, 11 months ago
Anonymous
Red Bank, NJ, USA
on UN55ES7100F
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You can connect any USB, HID keyboard or mouse. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

Olympics on web browser

I tried to register my tv's web browser to watch some of the olympics on my tv. I believe i successfully registered with my cable company; the reason i say i successfully is that i was take back to the video window, but nothing played. i even waited several minutes but still no video, so i was wondering what else did i need to do?

I am using browser version 120710_1.sgr0099.f0726e.I am using flash player version 11.2.202.236.
If there is other information you nee just let me know.
asked 1 year, 11 months ago
Anonymous
Ponte Vedra, FL, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Not all online content will play through your TV's web browser as it may on a computer. We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406298&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

TV Video Pulsates Fuzzy to Sharp

I just received this LED TV a couple days ago and while watching video my TV pulsates from fuzzy to sharp. I have tried configuring the video, switching hdmi cables, etc., but nothing seems to work. You can especially see it when watching news shows when there is a closeup on peoples faces. You can see a subtle change from sharp to fuzzy. This is really frustrating.
asked 1 year, 11 months ago
BigJohnson
on UN55ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you work through the following troubleshooting guide:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=146838&modelname=UN55ES7100F

If the issue persists, we recommend you perform a factory reset of the unit.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How so I delete this TV from my Account?

asked 1 year, 11 months ago
ButchsTV
Puyallup WA 98371
on UN55ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. I understand your situation. Unfortunately, there is currently no way to remove products from your account. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

working with the web and facebook

We've gone thru the process of stting up facebook on our TV. We enter the the password and ID but it doesn't open facebook. What are we doing wrong. Also, how do we scroll up/down/sideways with our remote control on the TV?
asked 1 year, 8 months ago
ceh3
Indiana, USA
on UN55ES7100F
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Make sure that you have App Platform enabled. Go to the this link and click 'Edit Settings' for 'Ads, Apps and Websites": https://www.facebook.com/settings/?tab=privacy

If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know what error message you're receiving as a response. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

What Bluetooth Wireless Keyboard is compatible?

I just purchased a 55" 700 series Smart TV. I would like to know what Bluetooth wireless keyboard is compatible and actually works with this set.

Thank you.
asked 1 year, 8 months ago
OMGOMG
Fortuna, CA, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

The following keyboard is compatible with your TV.

http://www.samsung.com/us/video/tvs-accessories/VG-KBD1500/ZA

For additional information on using this keyboard with your TV, please refer to the following troubleshooting guide.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410759&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Universal Remote Setup

I am trying to get my Samsung remote to control my Directv HR 22-100 STB. I have tried all the steps in the guide, but it will not work. What else can i try?
asked 1 year, 7 months ago
jrgenna23
on UN55ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409510&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Buy linking on to netflix the sound does'nt link up the same with the picture. how do I get them in sink?

asked 1 year, 6 months ago
dazzser
on UN55ES7100F
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and is the sound leading or trailing, is this connected to a Home Theater, what version of Netflix, does it happen on all videos and what is your home network speed. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTechJessica
-1point
0out of 1found this answer helpful.
Question

Is the 7100 series compatible with the new Evolution Kit?

Would just like to know if my 7100 series television is compatible with the new Samsung Evolution Kit?
asked 1 year, 6 months ago
burqueboi84
Albuquerque, NM
on UN55ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

The Smart Evolution models include the UNES7500, UNES8000 and PNE8000 series TVs.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

smart hub opens and closes on its own.

While watching tv or a video, the smart hub screen opens and closes on its own.

I returned the first tv I bought because of this and exchanged for another one. And this one does the same thing too!!

I have seen numerous other peole in the "Community Q&A" with this same problem, but no solution given. Please help.

Andy
asked 1 year, 6 months ago
andyy
Phoenix, AZ
on UN55ES7100F
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does my TV keep turning on and off by itself?

asked 1 year, 6 months ago
btalb
covington, la
on UN55ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN55ES7100F&modelcode=UN55ES7100FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can this TV be upgraded to connect to 802.11ac wireless networks?

According to the documentation for this TV, it is compatible with 802.11 a/b/g/n wireless networks. Is there any way the TV can be upgraded to be compatible with 802.11ac wireless networks?
asked 1 year, 4 months ago
4Freedom
on UN55ES7100F
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, it cannot be. We apologize for any inconvenience.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is there an alternative DLNA client/player to the Allshare app that can be installed on this TV?

The only DLNA client/player on this TV is the Allshare app. Can another DLNA client/player be installed? Are there any alternatives to Allshare?
asked 1 year, 4 months ago
4Freedom
on UN55ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. There are no alternatives on the TV. However, Allshare is generally compatible with other DLNA applications from other devices.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I find my code for my free blockcuster movies?

asked 1 year, 4 months ago
Loveadeal
Knoxville, TN
on UN55ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

evolution kit

when I bought this tv on march of 2012 I was told that I can updated with this evolution kit but my tv doesn't have the plug behide
asked 1 year, 1 month ago
buyo
Orange, CA, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

A list of the 2012 TVs that are compatible with the Evolution Kit are listed via the following link:

http://www.samsung.com/us/video/tvs-accessories/SEK-1000/ZA-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
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