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Customer Questions & Answers for
UN55ES7100F

Customer Questions & Answers:
59 Questions
 | 
62 Answers

Questions & Answers for samsung UN55ES7100F

Question

turn off backlight / brightness auto adjust

The backlight / brightness of the TV automatically adjusts depending on the image. For images with lots of white, it brightens. For images with lots of black, it dims. Unfortunately it adjusts too much and the picture either gets all washed out or all black. How do i turn that off? Eco Sensor is Off. Energy Saving is Off.
asked 1 year, 8 months ago
AveJoe
California, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the final two paragraphs in this support article for further troubleshooting:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=392299&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Smart Hub opens and closes by itself and Samsung light turns on and off

When I power my UN55ES7100F LED tv on within a couple of seconds the smart hub pops on and off everytime i turn tv on. Also my Samsung (under middle of screen) light on the frt of the tv turns on and off even when tv is powered off randomly. Is there going to be a firmware update to fix these problems?
asked 1 year, 9 months ago
MrKlean
TX
on UN55ES7100F
+1point
1out of 1found this question helpful.
3 answers
Answers
answer 1
my TV did that too before the firmware upgrade. I have not see this after the latest update so maybe you can do that see if it helps.
answered 1 year, 7 months ago
jason86
Omaha, NE, USA
0points
0out of 0found this answer helpful.
answer 2
Mine is doing the same exact thing. I *think* it started with the firmware update in mid-December to version 1025. On our TV, it happens at exactly 2min:9sec after power is turned on. SmartHub flashes on, then off in less then a second.

Model #: UN55ES7100FXZA
Serial #: 0954V
Firmware version 1025
SmartHub version 4.5191-5.0
answered 1 year, 9 months ago
jmettee
Glen Rock, PA
0points
0out of 0found this answer helpful.
answer 3
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide us with the following:

Model code: UN55ES7100F
Serial number: ???
Smart Hub Version: ???
Firmware version: ???
Troubleshooting attempted: ???

How to find the model and serial number: http://support-us.samsung.com/cyber/msl/msl_image.jsp?sitecode=us&ia=N0000058

How to find out the Smart Hub version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409288&modelname=UN55ES7100F&modelcode=UN55ES7100FXZA

How to find firmware version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406101&modelname=UN55ES7100F&modelcode=UN55ES7100FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

apps

well my question is that it updated and I have apps that I do not want and want to unistall and you can't like 3d mbla hulu plus so it uses memory for these apps you don't want how do you get thes off I did not install them came with your last update
asked 2 years, 1 month ago
hhgregg4deals
kissimmee,fl
on UN55ES7100F
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
wherefore 1 & 2 line apps after press the TOOLS () button in open the Tools menu does not have delete , move .
answered 1 year, 10 months ago
andriy777
Chicago, IL, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406302&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

how do I connect my TV to my old sound system? It has RCA plugs.

What cable do I need?
The sound system is Sony Sava
The signal source is DirecTV and there is a digital audio plug on the DirecTv box.
asked 1 year, 11 months ago
Anonymous
on UN55ES7100F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If your sound system only has RCA input you have to use an Audio converter Optical audio to RCA Toslink, you can get it in ebay or anywhere online, then plug from the Optical sound output with a Optical cable to the converter input and then from the RCA outpu of converter to Sound system. I hope this works for you.
answered 1 year, 9 months ago
rufranco
Orlando, FL
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154752&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

How do I reset my wifi recognition?

My wifi was working fine before i sent the set out for warranty service for another problem

Since I got teh set back, the network setup is not "seeing" any wifi in teh house or the neighborhood.

I changed wifi router, just to see if this would make a difference. It does not.
asked 2 years, 4 months ago
Raposa
New York, NY, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for your inconvenience. Try a factory reset. If that doesn't fix it, then it may need to be sent back in for servicing. Call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

how can I chang from 2D to 3D

asked 2 years, 3 months ago
aangelo
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you're asking on how to convert video from 2D to 3D, then here's an article that answers that problem: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168305

If you're asking about how to enable 3D, here's a menu guide to help you figure out what the different options mean: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168313
answered 2 years, 3 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

pendora

pendora can't connect ,license problem,
Any solution can solve this problem ?.
asked 2 years, 3 months ago
EpicSearch
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact Pandora to make sure nothing needs to be changed on their end.

http://help.pandora.com/customer/portal/emails/new?t=12416&email[subject]=Contact%20Support

If they indicate the issue is with the Pandora app itself, we recommend you perform a hard reset of your TV.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

Following the hard reset, once you've reconnected your TV to a network connection, before you re-configure anything else, we recommend you go ahead and apply the latest firmware update.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2157&prd_ia_cd=N0000058&map_seq=37536

If you have any additional concerns, please feel free to contact us here again or via Facebook or Twitter.

If you have Facebook, go to the following URL:

https://www.facebook.com/samsungsupport?sk=app_158125230916392

If you have a Twitter account, go to the following URL:

http://twitter.com/#!/samsungsupport

Having a model number, serial number and a transaction number handy ahead of time will be helpful.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Smart app for iPad

My Samsung remote iPad app finds my UN55ES7100 TV. It recognizes the TV's IP address correctly but as soon as I try to use the remote it always (100% of the time) says "disconnected". The app does not work. ALl of my other remote app work perfectly except for the Samsung apps. I'm sure I'm not the only person with this problem and wondering if Sansumg is doing anything to six the problem.

Do you think I should contact Sansung and speak to a live technical expert.

Thank you,
F. Puliti
asked 2 years, 3 months ago
Sanduce
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you try removing the app, restarting your iPad and then re-installing the app from the App Store.

You might also try power cycling your wireless network:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151416

You can also refer to this guide if you have any questions:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409499&modelname=UN55ES7100F&modelcode=&session_id=QGTpGRS2ByHJZwTTfW120ZtgZJNHQHQD57QqXT8LpKFsbtMmXfH7%211563613049%21-2054320912%211342624670949

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Keyboard for my tv UN55ES7100FXZA

What kind of keybord can I use for my tv - it is painful to use the remote you provided making most of the "smart" apps useless for me - I don't even see a way to set things up from the web...
asked 2 years, 2 months ago
Anonymous
Red Bank, NJ, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can connect any USB, HID keyboard or mouse. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

Olympics on web browser

I tried to register my tv's web browser to watch some of the olympics on my tv. I believe i successfully registered with my cable company; the reason i say i successfully is that i was take back to the video window, but nothing played. i even waited several minutes but still no video, so i was wondering what else did i need to do?

I am using browser version 120710_1.sgr0099.f0726e.I am using flash player version 11.2.202.236.
If there is other information you nee just let me know.
asked 2 years, 2 months ago
Anonymous
Ponte Vedra, FL, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Not all online content will play through your TV's web browser as it may on a computer. We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406298&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I get this television off my account? I do not own this model.

asked 2 years, 2 months ago
Jaquan
Memphis, TN, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

At this time, you can delete any registered products from your Samsung account. The only way to remedy this would be to delete your Samsung account and create a new one.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

deleting registered products

asked 2 years, 3 months ago
Chanmann
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

At this time, there is not a way to remove previously registered products from your account profile. Please know that this has been asked by many customers before and we hope to have this issue resolved in the future.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I add AllShare account information to the Television

asked 2 years, 2 months ago
Anonymous
Lexington, KY, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6529&prd_ia_cd=N0000058&map_seq=45219

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Plug in X-Box screen not in color

it turns on but screen is gray not in colorco
asked 2 years, 2 months ago
sharonw81
Ohio, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review this support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154741&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

TV Video Pulsates Fuzzy to Sharp

I just received this LED TV a couple days ago and while watching video my TV pulsates from fuzzy to sharp. I have tried configuring the video, switching hdmi cables, etc., but nothing seems to work. You can especially see it when watching news shows when there is a closeup on peoples faces. You can see a subtle change from sharp to fuzzy. This is really frustrating.
asked 2 years, 2 months ago
BigJohnson
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you work through the following troubleshooting guide:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=146838&modelname=UN55ES7100F

If the issue persists, we recommend you perform a factory reset of the unit.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN55ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

(Error_Model_Bind)

We are currently unable to access any of our smarthub apps that require the use of the internet. We get an error message that says (error_model_bind). The tv is currently connected using a wired connection and everything else in our home works just fine whether it's wired or wireless. The tv says that it's connected to the internet and i also upgraded the firmware via usb but it's still not connecting.
asked 2 years ago
MyShell
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Scheduled Smart Hub maintenance occurred on Tuesday, September 25th from 9:00 PM - 5:00 AM (EST). During this time customers may have experienced difficulties connecting to Smart Hub servers and using various functions of the Smart Hub service (App download, App launch, Smart Hub ID creation, etc). This information was sent to the email addresses of affected customers.

We apologize for the inconvenience this may have been to you. However, after that time frame, there should be no continued problems. If your problem persists, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

error model bind

how can i fix this ? its been couple days with this error message,

please help
asked 2 years ago
antuan
Los Angeles, CA, USA
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Scheduled Smart Hub maintenance occurred on Tuesday, September 25th from 9:00 PM - 5:00 AM (EST). During this time customers may have experienced difficulties connecting to Smart Hub servers and using various functions of the Smart Hub service (App download, App launch, Smart Hub ID creation, etc). This information was sent to the email addresses of affected customers.

We apologize for the inconvenience this may have been to you. However, after that time frame, there should be no continued problems. If your problem persists, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

How so I delete this TV from my Account?

asked 2 years, 2 months ago
ButchsTV
Puyallup WA 98371
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I understand your situation. Unfortunately, there is currently no way to remove products from your account. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can I purchase a warrenty? Purchase date 08/31/2012, delivered 9/17/2012

asked 2 years, 1 month ago
Blacknightman
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

If you have not already registered your device, we recommend it. When you register, you will extend the included 1-year parts/labor warranty for an additional 3 months at no additional cost. Warranty coverage begins from the date of purchase, not from the date of product receipt or registration.

http://www.samsung.com/us/support/account/regist

That being said, if you would like to purchase additional coverage, we suggest you call 1-877-524-7878 to speak with the Samsung Extended Service sales group for Consumer Electronics. You will receive a Certificate of Coverage within 4-6 weeks from contract purchase via mail with a copy of Terms and Conditions.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

update

it would be nice that your next update for this model include an update for amazon and crackle movies. I subscribe to both of those and when I purchased this TV I truely thought that since it was a smart TV I could watch these on my new TV.
asked 2 years, 1 month ago
BLOODREDDEUCE
on UN55ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We appreciate your feedback. The Amazon Prime app is currently being developed by Amazon and will be released/launched by Amazon when it is ready. Samsung does not control when the app will be ready and for further information, please contact Amazon.

At this time, we cannot speculate on whether a Crackle app being developed for Samsung TVs or Blu-ray players. We recommend you check the Samsung App Store periodically for updates.

http://www.samsung.com/us/appstore/browse

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
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