Customer questions and answers for samsung UN55ES7100F
Question
Smart Hub opens and closes by itself and Samsung light turns on and off
When I power my UN55ES7100F LED tv on within a couple of seconds the smart hub pops on and off everytime i turn tv on. Also my Samsung (under middle of screen) light on the frt of the tv turns on and off even when tv is powered off randomly. Is there going to be a firmware update to fix these problems?
Tags: firmware
asked 4 months, 2 weeks ago
Username
MrKlean
TX
on UN55ES7100F
+1point
1out of1found this question helpful.
3 answers
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide us with the following:
Model code: UN55ES7100F Serial number: ??? Smart Hub Version: ??? Firmware version: ??? Troubleshooting attempted: ???
How to find the model and serial number: http://support-us.samsung.com/cyber/msl/msl_image.jsp?sitecode=us&ia=N0000058
How to find out the Smart Hub version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409288&modelname=UN55ES7100F&modelcode=UN55ES7100FXZA
How to find firmware version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406101&modelname=UN55ES7100F&modelcode=UN55ES7100FXZA
Mine is doing the same exact thing. I *think* it started with the firmware update in mid-December to version 1025. On our TV, it happens at exactly 2min:9sec after power is turned on. SmartHub flashes on, then off in less then a second.
Model #: UN55ES7100FXZA Serial #: 0954V Firmware version 1025 SmartHub version 4.5191-5.0
answered 4 months, 1 week ago
Username
jmettee
Glen Rock, PA
0points
0out of0found this answer helpful.
answer 3
my TV did that too before the firmware upgrade. I have not see this after the latest update so maybe you can do that see if it helps.
answered 2 months, 3 weeks ago
Username
jason86
Omaha, NE, USA
0points
0out of0found this answer helpful.
Question
apps
well my question is that it updated and I have apps that I do not want and want to unistall and you can't like 3d mbla hulu plus so it uses memory for these apps you don't want how do you get thes off I did not install them came with your last update
asked 8 months ago
Username
hhgregg4deals
kissimmee,fl
on UN55ES7100F
+1point
1out of1found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.
We recommend you review the following support article:
If your sound system only has RCA input you have to use an Audio converter Optical audio to RCA Toslink, you can get it in ebay or anywhere online, then plug from the Optical sound output with a Optical cable to the converter input and then from the RCA outpu of converter to Sound system. I hope this works for you.
What kind of keybord can I use for my tv - it is painful to use the remote you provided making most of the "smart" apps useless for me - I don't even see a way to set things up from the web...
Tags: setup & installation, networking
asked 9 months ago
Username
Anonymous
Red Bank, NJ, USA
on UN55ES7100F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can connect any USB, HID keyboard or mouse. Thank you for being a Samsung customer!
I tried to register my tv's web browser to watch some of the olympics on my tv. I believe i successfully registered with my cable company; the reason i say i successfully is that i was take back to the video window, but nothing played. i even waited several minutes but still no video, so i was wondering what else did i need to do?
I am using browser version 120710_1.sgr0099.f0726e.I am using flash player version 11.2.202.236. If there is other information you nee just let me know.
Tags: miscellaneous
asked 9 months ago
Username
Anonymous
Ponte Vedra, FL, USA
on UN55ES7100F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
Not all online content will play through your TV's web browser as it may on a computer. We recommend you review the following support article:
Thank you for contacting Samsung. I understand your situation. Unfortunately, there is currently no way to remove products from your account. We apologize for the inconvenience. Thank you for being a Samsung customer!
We've gone thru the process of stting up facebook on our TV. We enter the the password and ID but it doesn't open facebook. What are we doing wrong. Also, how do we scroll up/down/sideways with our remote control on the TV?
Tags: display
asked 6 months ago
Username
ceh3
Indiana, USA
on UN55ES7100F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Make sure that you have App Platform enabled. Go to the this link and click 'Edit Settings' for 'Ads, Apps and Websites": https://www.facebook.com/settings/?tab=privacy
If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know what error message you're receiving as a response. Thank you for being a Samsung customer!
Buy linking on to netflix the sound does'nt link up the same with the picture. how do I get them in sink?
Tags: audio
asked 4 months, 2 weeks ago
Username
dazzser
on UN55ES7100F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and is the sound leading or trailing, is this connected to a Home Theater, what version of Netflix, does it happen on all videos and what is your home network speed. Thank you for being a Samsung customer!
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN55ES7100F&modelcode=UN55ES7100FXZA
How do I find my code for my free blockcuster movies?
Tags: miscellaneous
asked 2 months, 1 week ago
Username
Loveadeal
Knoxville, TN
on UN55ES7100F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.
If you're asking on how to convert video from 2D to 3D, then here's an article that answers that problem: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168305
If you're asking about how to enable 3D, here's a menu guide to help you figure out what the different options mean: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168313
My Samsung remote iPad app finds my UN55ES7100 TV. It recognizes the TV's IP address correctly but as soon as I try to use the remote it always (100% of the time) says "disconnected". The app does not work. ALl of my other remote app work perfectly except for the Samsung apps. I'm sure I'm not the only person with this problem and wondering if Sansumg is doing anything to six the problem.
Do you think I should contact Sansung and speak to a live technical expert.
Thank you, F. Puliti
asked 10 months ago
Username
Sanduce
on UN55ES7100F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
We recommend you try removing the app, restarting your iPad and then re-installing the app from the App Store.
You might also try power cycling your wireless network:
We are currently unable to access any of our smarthub apps that require the use of the internet. We get an error message that says (error_model_bind). The tv is currently connected using a wired connection and everything else in our home works just fine whether it's wired or wireless. The tv says that it's connected to the internet and i also upgraded the firmware via usb but it's still not connecting.
Tags: networking
asked 7 months ago
Username
MyShell
on UN55ES7100F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Scheduled Smart Hub maintenance occurred on Tuesday, September 25th from 9:00 PM - 5:00 AM (EST). During this time customers may have experienced difficulties connecting to Smart Hub servers and using various functions of the Smart Hub service (App download, App launch, Smart Hub ID creation, etc). This information was sent to the email addresses of affected customers.
We apologize for the inconvenience this may have been to you. However, after that time frame, there should be no continued problems. If your problem persists, please contact us at qasupport@sea.samsung.com
how can i fix this ? its been couple days with this error message,
please help
Tags: networking
asked 7 months ago
Username
antuan
Los Angeles, CA, USA
on UN55ES7100F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Scheduled Smart Hub maintenance occurred on Tuesday, September 25th from 9:00 PM - 5:00 AM (EST). During this time customers may have experienced difficulties connecting to Smart Hub servers and using various functions of the Smart Hub service (App download, App launch, Smart Hub ID creation, etc). This information was sent to the email addresses of affected customers.
We apologize for the inconvenience this may have been to you. However, after that time frame, there should be no continued problems. If your problem persists, please contact us at qasupport@sea.samsung.com
I've watched a few 3D movies and played a few 3D games. When I was watching Avengers though I noticed really bad ghosting. I've noticed minimal ghosting with other 3D stuff but Avengers was so bad I had to switch it to the normal blu-ray.
So is there any tips to making this TV look beautiful when watching 3D?
Tags: setup & installation, 3d
asked 7 months ago
Username
ScoobyDoo27
on UN55ES7100F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You may consider disabling Automotion+: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=377841&modelname=UN55ES7100F
I have a Comcast HD box which is a Scientific Atlanta Explorer 8300HD and when I tried the HDMI cable provided by comcast from the HD box HDMI port to the Samsung HDMI 3 then I selected Source then move to HDMI3 I get the error of This source is not connected. Please check connection again. Also it has 4 dashes for the status. I then connected the component cables from the HD box to the TV and that worked, but I stilled noticed the Component status has 4 dashes. Now the Network does show my Network name so I would think that if the component was working it should not show 4 dashes. But back to my issue of how do I get the comcast HD box to work with the HDMI connection to my TV. Also I did install the current updates for the TV. Also I called comcast and they had me check the HD box by powering off the HD box and hitting the Guide button which showed the HDMI/YPbPr OUTPUT as 1080i which they said was correct so they told me the issue was with the Samsung TV so that is why I am contacting your company to resolve the HDMI connection issue.
Tags: setup & installation
asked 5 months, 4 weeks ago
Username
mdh7510
Florida
on UN55ES7100F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
Either the box is not grounding the HDMI cable and the TV does not recognize that anything is connected or the HDMI port is broken. Do any other HDMI ports work? Have you tried another HDMI cable? Also, the four dashes will go away when you label the input. If you have determined the port is not working correctly, you can file a service request.
The backlight / brightness of the TV automatically adjusts depending on the image. For images with lots of white, it brightens. For images with lots of black, it dims. Unfortunately it adjusts too much and the picture either gets all washed out or all black. How do i turn that off? Eco Sensor is Off. Energy Saving is Off.
Tags: display
asked 3 months, 1 week ago
Username
AveJoe
California, USA
on UN55ES7100F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
We recommend you review the final two paragraphs in this support article for further troubleshooting:
How do I fix the :"ERROR_CODE_021" and ERROR_CODE_012 ?
when I try to open the Samsung Apps a error message:"ERROR_CODE_021" and ERROR_CODE_012 shows up and the app crashes. In addition the Amazon apps does not work. It only shows a black screen with a small white box up on the left. Everything worked fine three days ago. I have the last firmware and I have also tried to reset the TV.
Tags: firmware, setup & installation, networking
asked 2 months, 3 weeks ago
Username
CarlosC
on UN55ES7100F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
We apologize for the inconvenience this has caused you. We have been informed that the connectivity seems to be resolved. Please power cycle your TV and try to access Smart Hub again. If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.