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Customer Questions & Answers for
samsung UN55ES6500F

Customer Questions & Answers:
46 Questions
 | 
44 Answers

Questions & Answers for samsung UN55ES6500F

Question

can i ugrade this TV with the smart evolution kit?

asked 2 years ago
DarthC
Houston, TX
on UN55ES6500F
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1 answer
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answer 1
Thank you for contacting Samsung.

2012 Smart Evolution & Smart Interaction (Voice & Gesture Control) models include those in the UNES7500 series, UNES8000 series & PNE8000 series.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Does the qwerty remote come with this model un55es6500

asked 2 years, 3 months ago
Hizpower2
iota louissiana
on UN55ES6500F
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2 answers
Answers
answer 1
No it doesn't, it is not compatible either if you try to purchase it separately.
answered 2 years ago
DarthC
Houston, TX
+1point
1out of 1found this answer helpful.
answer 2
NO
answered 2 years, 3 months ago
Mitzib
0points
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Question

Volume control

I moved Sony to bedroom and put the new Samsung UN55ES6500 in living room connecting to my existing Kenwood Sound system. I can not get the TV Volume output to control the volume on my system. It is fixed; does not work with any output even the optical. The sound delay setup helps but would rather shut the internal speakers off but when I do that then have no sound adjustment on TV. I do not want to use the Kenwood amp to control volume just the TV. Have not found the setup that allows this to work correctly.
asked 1 year, 5 months ago
kcshawman
Olathe, Kansas
on UN55ES6500F
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answer 1
You might also wish to refer to the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411428&modelname=UN55ES6500F

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
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answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154744&modelname=UN55ES6500F

Thank you for contacting Samsung.

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When will the HBO GO App be available on this model?

asked 2 years, 3 months ago
sbruno
on UN55ES6500F
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1 answer
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answer 1
Thank you for contacting Samsung.

We're sorry to hear that your 2012 LED is not yet on the list of compatible models that can support this app. At this time, we do not have a known release date for this app, but we can only assume it will be available soon given how new your HDTV is. You can refer to the following page to see when your HDTV might be added to the list.

http://www.samsung.com/us/appstore/guide/appsGuidesPop.do?appId=G00001472450

It's also important to be aware that in order to access the content from this app once it does become available for your HDTV, you must be an HBO subscriber through your cable or satellite service provider.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What keyboards are supported on a UN55ES6500f 3d hdtv?

asked 2 years, 2 months ago
Asob
Jackson, WI, USA
on UN55ES6500F
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1 answer
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answer 1
Thank you for contacting Samsung.

We have conferred with our resident HDTV expert and he said this model is compatible with your model.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-VG-KBD1000.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

Facebook Set up

My tv wont let me sign into my facebook account and it will not tell me what i need to do in order to do so. It says I need to go to settings or something but I am not getting it at all. Please inform me of the steps in order to set up my tv with facebook. Thank you.
asked 2 years, 1 month ago
Trujamie
Ogden, UT, USA
on UN55ES6500F
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on the issue you're describing, it sounds like the Facebook app is not activated. Please review the following troubleshooting article to attempt to resolve the issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406322&modelname=UN55ES6500F&modelcode=&session_id=PQ0C2vVF7vX0KM7kSv9LQmJW9g1V2ZKQDNB5c82Mh01z1rTmlskh%21858796491%21-1240397946%211339094018984

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals, software, firmware & environment downloads.

http://www.samsung.com/us/support/owners/product/UN55ES6500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is this model able to be upgraded via smart evolution?

asked 2 years ago
DarthC
Houston, TX
on UN55ES6500F
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, this model will not be able to be upgraded. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Various

When I bought this TV I was I thought it was 120 HZ
I can not confirm???

Why does it say 1080P 60hz

What it is the little dial in the right bottom corner when you push the info button? It says LED and conventional tv???

How can I remove apps and items on the Smart screen?
asked 2 years ago
HDShovelHead74
Kernersville, NC, USA
on UN55ES6500F
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Starting from the frequency, your TV actually have a Clear Motion Rate of 480. Your TV, however, is incapable of receiving a signal at anything other than 60Hz. The difference is made up in the processing of the TV.

Regarding the little dial in the bottom right, it's giving you info about your TV.

Regarding the removing apps, you can only remove apps you've added to the TV. We apologize for the inconvenience. You can remove them by highlighting the app you want to delete and then press the 'Tools' button and then use the arrow buttons to navigate down to delete.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

My TV turns off for no reason while watching.

I've checked the sleep mode setting and it is turned off, but periodically, the TV just turns off while I'm watching it. I've only had the TV for a week. There does not seem to be any consistent pattern or frequency of when this occurs. Happens at least once per day.
asked 1 year, 11 months ago
RogerWD
Largo, Florida
on UN55ES6500F
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN55ES6500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Will this TV work with wireless internet?

How do I set up the TV to work wireless internet as opposed to hard wired?
asked 1 year, 7 months ago
blberk
Va
on UN55ES6500F
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=340880&modelname=UN55ES6500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How can I access all apps through my TV?

I only get a select few apps all which are free. I'm interested in HBO GO which is not available through the search.
asked 1 year, 8 months ago
hd3dgirl
on UN55ES6500F
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Attached below is a video that will show you how to do so. Thank you for being a Samsung customer!

The Samsung Online Support Team
Video(s)
(click to see the video)
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why does my television keep resetting?

While watching a show or movie my television resets and shows the connection. Is there a fix for this or is this a warranty issue.
asked 1 year, 7 months ago
Captainfiber
Beaverton, OR, USA
on UN55ES6500F
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and describe in more detail what you mean by 'resetting' and 'showing the connection'. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

harmony remote?

Do you have a recommendation for a universal remote that would be user friendly for this unit?
asked 1 year, 6 months ago
mecstarz2
on UN55ES6500F
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

This TV comes with a remote that allows you to program it to control a set-top box, but if you're seeking a remote that control several devices, we cannot recommend any particular third-party products. We can recommend you perform on an online search for the "best reviewed universal remotes" or "best universal remotes" as there are are technology blogs that have articles pertaining to this.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Bluetooth Headset

I would like to pair my bluetooth headphones to my TV so I can listen to it without disturbing my family.

Can this be done now or will it be a feature in future firmware updates?

My headphones are the Motorola SF600 model.
asked 1 year, 6 months ago
ShaneD
North Pole
on UN55ES6500F
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=159083&modelname=UN55ES6500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

What type of USB cables do you recommend?

asked 1 year, 5 months ago
yoyo24
on UN55ES6500F
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1 answer
Answers
answer 1
You will want to use any USB 2.0 cables to connect the TV to any one of the supported USB flashdrives or devices you may have.

Thank you for the opportunity to assist you,

-MrSamsung
answered 1 year, 5 months ago
MrSamsung
Samsung HQ
0points
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Question

USB CABLES

What USB cables do you recommend?
asked 1 year, 5 months ago
yoyo24
on UN55ES6500F
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1 answer
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answer 1
You will want to use any USB 2.0 cables to connect the TV to any one of the supported USB flashdrives or devices you may have.

Thank you for the opportunity to assist you,

-MrSamsung
answered 1 year, 5 months ago
MrSamsung
Samsung HQ
0points
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Question

what is the default pin number

asked 1 year, 4 months ago
Jpark57
on UN55ES6500F
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1 answer
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answer 1
Thank you for contacting Samsung.

The default PIN number is 0000.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How can I turn off the auto dimming function?

asked 1 year, 4 months ago
ccaldiero
Kansas City, MO, USA
on UN55ES6500F
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=392299&modelname=UN55ES6500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When i go to smart hub app from the app screen nothing happens. It opens but thats all?

asked 1 year, 3 months ago
GEJETMECH
California, USA
on UN55ES6500F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and describe a little more what you see and where you're moving from. If possible, provide a photo. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I save mms pictures to my phone?

asked 1 year, 4 months ago
Jbone505
on UN55ES6500F
0points
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1 answer
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answer 1
Hi , thanks for reaching out . Depending on the model number it should save to your device . For more specifics about your particular device please reach out to our support page on facebook here : http://www.facebook.com/samsungsupp...

Thanks for your inquiry !

If you don’t mind we would love to hear how are service was !http://svy.mk/ZFIqiD

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)

Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 1 year, 4 months ago
SamsungTech01
0points
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