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Customer Questions & Answers for
samsung UN55ES6500F

Customer Questions & Answers:
46 Questions
 | 
44 Answers

Questions & Answers for samsung UN55ES6500F

Question

can i ugrade this TV with the smart evolution kit?

asked 1 year, 8 months ago
DarthC
Houston, TX
on UN55ES6500F
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answer 1
Thank you for contacting Samsung.

2012 Smart Evolution & Smart Interaction (Voice & Gesture Control) models include those in the UNES7500 series, UNES8000 series & PNE8000 series.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
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Question

Does the qwerty remote come with this model un55es6500

asked 1 year, 11 months ago
Hizpower2
iota louissiana
on UN55ES6500F
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answer 1
No it doesn't, it is not compatible either if you try to purchase it separately.
answered 1 year, 8 months ago
DarthC
Houston, TX
+1point
1out of 1found this answer helpful.
answer 2
NO
answered 1 year, 11 months ago
Mitzib
0points
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Question

Volume control

I moved Sony to bedroom and put the new Samsung UN55ES6500 in living room connecting to my existing Kenwood Sound system. I can not get the TV Volume output to control the volume on my system. It is fixed; does not work with any output even the optical. The sound delay setup helps but would rather shut the internal speakers off but when I do that then have no sound adjustment on TV. I do not want to use the Kenwood amp to control volume just the TV. Have not found the setup that allows this to work correctly.
asked 1 year, 2 months ago
kcshawman
Olathe, Kansas
on UN55ES6500F
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answer 1
You might also wish to refer to the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411428&modelname=UN55ES6500F

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
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answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154744&modelname=UN55ES6500F

Thank you for contacting Samsung.

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
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Question

When will the HBO GO App be available on this model?

asked 1 year, 11 months ago
sbruno
on UN55ES6500F
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answer 1
Thank you for contacting Samsung.

We're sorry to hear that your 2012 LED is not yet on the list of compatible models that can support this app. At this time, we do not have a known release date for this app, but we can only assume it will be available soon given how new your HDTV is. You can refer to the following page to see when your HDTV might be added to the list.

http://www.samsung.com/us/appstore/guide/appsGuidesPop.do?appId=G00001472450

It's also important to be aware that in order to access the content from this app once it does become available for your HDTV, you must be an HBO subscriber through your cable or satellite service provider.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What keyboards are supported on a UN55ES6500f 3d hdtv?

asked 1 year, 11 months ago
Asob
Jackson, WI, USA
on UN55ES6500F
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answer 1
Thank you for contacting Samsung.

We have conferred with our resident HDTV expert and he said this model is compatible with your model.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-VG-KBD1000.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

Facebook Set up

My tv wont let me sign into my facebook account and it will not tell me what i need to do in order to do so. It says I need to go to settings or something but I am not getting it at all. Please inform me of the steps in order to set up my tv with facebook. Thank you.
asked 1 year, 10 months ago
Trujamie
Ogden, UT, USA
on UN55ES6500F
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answer 1
Thank you for contacting Samsung.

Based on the issue you're describing, it sounds like the Facebook app is not activated. Please review the following troubleshooting article to attempt to resolve the issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406322&modelname=UN55ES6500F&modelcode=&session_id=PQ0C2vVF7vX0KM7kSv9LQmJW9g1V2ZKQDNB5c82Mh01z1rTmlskh%21858796491%21-1240397946%211339094018984

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals, software, firmware & environment downloads.

http://www.samsung.com/us/support/owners/product/UN55ES6500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is this model able to be upgraded via smart evolution?

asked 1 year, 8 months ago
DarthC
Houston, TX
on UN55ES6500F
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answer 1
Thank you for contacting Samsung. Unfortunately, this model will not be able to be upgraded. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Various

When I bought this TV I was I thought it was 120 HZ
I can not confirm???

Why does it say 1080P 60hz

What it is the little dial in the right bottom corner when you push the info button? It says LED and conventional tv???

How can I remove apps and items on the Smart screen?
asked 1 year, 8 months ago
HDShovelHead74
Kernersville, NC, USA
on UN55ES6500F
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1 answer
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answer 1
Thank you for contacting Samsung. Starting from the frequency, your TV actually have a Clear Motion Rate of 480. Your TV, however, is incapable of receiving a signal at anything other than 60Hz. The difference is made up in the processing of the TV.

Regarding the little dial in the bottom right, it's giving you info about your TV.

Regarding the removing apps, you can only remove apps you've added to the TV. We apologize for the inconvenience. You can remove them by highlighting the app you want to delete and then press the 'Tools' button and then use the arrow buttons to navigate down to delete.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Will this TV work with wireless internet?

How do I set up the TV to work wireless internet as opposed to hard wired?
asked 1 year, 4 months ago
blberk
Va
on UN55ES6500F
0points
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1 answer
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answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=340880&modelname=UN55ES6500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

harmony remote?

Do you have a recommendation for a universal remote that would be user friendly for this unit?
asked 1 year, 3 months ago
mecstarz2
on UN55ES6500F
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1 answer
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answer 1
Thank you for contacting Samsung.

This TV comes with a remote that allows you to program it to control a set-top box, but if you're seeking a remote that control several devices, we cannot recommend any particular third-party products. We can recommend you perform on an online search for the "best reviewed universal remotes" or "best universal remotes" as there are are technology blogs that have articles pertaining to this.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Bluetooth Headset

I would like to pair my bluetooth headphones to my TV so I can listen to it without disturbing my family.

Can this be done now or will it be a feature in future firmware updates?

My headphones are the Motorola SF600 model.
asked 1 year, 2 months ago
ShaneD
North Pole
on UN55ES6500F
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=159083&modelname=UN55ES6500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

How do I access GBTV on my new TV?

Was using ROKU on my old non-wireless enabled Plasma Samsung unit, now wish to connect without the ROKU. You have a lot of other sites in the Samsung site, but not GBTV
asked 1 year, 11 months ago
TexasPatriot
Tyler, TX
on UN55ES6500F
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1 answer
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answer 1
GBTV or other interested App providers need to produce an App that works with the Samsung Smart TV system. You might petition the GBTV people to get in touch and develop a software option for Samsung devices.

A developers kit can be found here, if you'd like to send it to the people who are in charge of GBTV or any other interested party for App development:

http://www.samsungdforum.com/

Thanks for your interest in Samsung products.

--Mr.Samsung
answered 1 year, 11 months ago
MisterSamsung
SamsungHQ
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Question

what is the default pin number

asked 1 year, 1 month ago
Jpark57
on UN55ES6500F
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answer 1
Thank you for contacting Samsung.

The default PIN number is 0000.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When i go to smart hub app from the app screen nothing happens. It opens but thats all?

asked 1 year ago
GEJETMECH
California, USA
on UN55ES6500F
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1 answer
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answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and describe a little more what you see and where you're moving from. If possible, provide a photo. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Having issue with internet on WiFi, as I have error msg - cannot find server?

Attached TV via Cisco Router and WPa SEC and entered security key and am attached to my wireless router and DSL modem. Says it is attached to internet and I see the MaC address in my list on the router.

After successful login where it says it is attached to router and see internet, it then Goes to message "updating" and after timeout it gives the error message that it cannot find server. What do I need to do here?
asked 1 year, 10 months ago
Latenite1
NC
on UN55ES6500F
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answer 1
If you've completely connected, please validate that you can use Smart Hub or the other applications. If you are able to use the other applications, then try an update again in a few days.

if you are not able to use the other applications in Smart Hub, then please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is the VG-KBD1000 keyboard the ONLY keyboard that is compatible with this TV?

asked 1 year, 9 months ago
gclovis
Texas
on UN55ES6500F
0points
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1 answer
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answer 1
No, you should be able to connect any wireless or wired keyboard.
answered 1 year, 7 months ago
RamonD1185
Nashville, TN
0points
0out of 0found this answer helpful.
Question

Why can't we see the scores of a football game in left hand corner.

We have tried adjusting size of screen but no luck. Can't see the score of football game.
asked 1 year, 7 months ago
Anonymous
Georgetown, TX, USA
on UN55ES6500F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168708&modelname=UN55ES6500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Service Request NOT ANSWERED

I put in a service request Saturday, September 29, 2012 for our Television. I still have not received a reply on where to take our Television for Service. I was told 48 BUSINESS HOURS after the 'chat' session. Could you please help? The Issue ID for the Chat was:
info: Your Issue ID for this chat is LTK56401745789X
Please reply with assistance.
Delores Armstrong
asked 1 year, 6 months ago
dndarmy
Omaha, NE, USA
on UN55ES6500F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear this occurred. We have reviewed the chat transcript based on the issue ID you were provided with and we will be in touch with you via email soon.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

my tv sound is off how do i put on

asked 1 year, 5 months ago
wally2026
Lady Lake FL
on UN55ES6500F
0points
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answer 1
Thank you for contacting Samsung. Try turning up and down the volume. Do you see a volume control? If you don't, or it says it's 'Not Supported', an external audio device has been assigned to control volume. If it does appear, please contact us at qasupport@sea.samsung.com and provide us with the serial number of your device and the sources you're attempting to hear audio from.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can you please suggest the best picture settings for watching sports, mainly hockey.

Or the settings for the best picture across all formats(movies, sports, tv)
asked 1 year, 1 month ago
gohabsroy33
Grand Island, NY, USA
on UN55ES6500F
0points
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answer 1
Thank you for contacting Samsung.

We recommend you review the following picture settings. Your TV may not offer all the settings listed, but it can't hurt to give these a try.

For a brightly lit room, change the settings to match these:

Picture Mode: Movie
Contrast: 100
Brightness: 44
Sharpness: 20
Color: 50
Tint: 50
Backlight: 7
Color Tone Warm1
Digital NR Auto

Detailed Settings
Black Adjust Low
Dynamic Contrast Low
Gamma -1
Color Space Auto
Edge Enhancement On
xvYCC Off

White Balance
R-Offset 21
G-Offset 20
B-Offset 21
R-Gain 0
G-Gain 21
B-Gain 26

My Color Control
Pink 20
Green 15
Blue 15
White 15
Auto Motion Plus 120hz: Low

For a dark room, change the settings to match these:

Picture Mode: Movie
Contrast: 85
Brightness: 44
Sharpness: 20
Color: 50
Tint: 50
Backlight: 4
Color Tone Warm1
Digital NR Auto

Detailed Settings
Black Adjust Off
Dynamic Contrast Low
Gamma -1
Color Space Auto
Edge Enhancement On
xvYCC Off

White Balance
R-Offset 21
G-Offset 20
B-Offset 21
R-Gain 0
G-Gain 21
B-Gain 26

My Color Control
Pink 20
Green 15
Blue 15
White 15
Auto Motion Plus 120hz: Low

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
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