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Customer Questions & Answers for
UN55ES6150F

Customer Questions & Answers:
76 Questions
 | 
75 Answers

Questions & Answers for samsung UN55ES6150F

Question

What keyboard goes with my LED TV?

UN55ES6150F
asked 2 years, 4 months ago
Drawman
TN
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. There is no official list of keyboards that work your TV. However, your manual does explain how to connect a keyboard to see if it works. Follow the menu navigation below:

Menu > System > Device Manager

Using this function, you can set up a keyboard or mouse to use with the TV. You can view your device lists and adjust keyboard or mouse settings in this menu. Note: depending on the model of the USB HID keyboard and mouse may not be compatible with your TV. Also, you can connect a keyboard and mouse at the same time.
answered 2 years, 4 months ago
SamsungTech42
-4points
1out of 6found this answer helpful.
Question

Smart TV options audio out

I have Dish, Blue Ray, etc HDM input into Audio Receiver. Audio Receiver HDMI output into Samsung Smart TV. I am running Pandora on the TV and it will not output sound (via ARC HDMI2) to the receiver.

Are the Smart TV functions of outputting through HDMI? If not, can I sent it through optical audio out?
asked 2 years, 3 months ago
rom8v2
Birmingham, AL, USA
on UN55ES6150F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thanks for the reply. I have since discovered the ARC is functioning properly. For your and other Samsung users info: I was using a HDMI wall plate by LEGRAND. I had HDMI from the receiver into the back of the wall plate (through my wall). The wall plate has a female/male jack. on the exterior, I plugged into the ARC on the TV. When I took out the wall plate, the ARC functioned as it should. Bottom line, don't use this wall plate; evidently it is not ARC compatible.
answered 2 years, 3 months ago
rom8v2
Birmingham, AL, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for your question. You correctly guessed the method to do what you want to do; use optical audio output from the TV. Here's an article on how to do that, if you need that information: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154759&modelname=UN55ES6150F
answered 2 years, 3 months ago
SamsungTech42
-1point
1out of 3found this answer helpful.
Question

Remote app for iPhone/iPad

Hello,

I'm looking for an iPhone or iPad app to control my Samsung TV but couldn't find one in the app store. Is one available?

thanks.
asked 1 year, 10 months ago
Leiba
on UN55ES6150F
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Search Itunes app store for "Samsung Smartview". This is the official Samsung app. There are other third party apps compatible with Samsung televisions.
answered 1 year, 5 months ago
Browndwhite440
US
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. I'm sorry; we had an app, but it's not available at this time. It may become available again in the future, but we cannot speculate when that may be. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

is this tv digital ready. Do i need a digital convertor to use an on air antenna?

asked 1 year, 9 months ago
Anonymous
Barrington, IL, USA
on UN55ES6150F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes it is and no you shouldnt
answered 1 year, 3 months ago
dbrownn55
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

All Samsung TVs manufactured since 2007 have included a built-in ATSC tuner. For more info, please refer to the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409599&modelname=UN55ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

why is the tv slow to respond

slow when changing channels or using other features
asked 1 year, 3 months ago
Planet49
California usa
on UN55ES6150F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Just resolved this issue for my TV. It was slow and unreliable using the remote... It would work perfect sometimes and not at all other times. I was ready to pull my hair out!

The problem: Another device's remote had a button stuck sending a constant signal. If the other device's remote happened to be pointing at the TV it caused the Samsung remote to appear to lag or not function. It was simple interference.

Solution: Remove all other remotes from the room to test if one of them is interfering with the Samsung TV remote.

Otherwise, run updates using the onboard TV controls to eliminate that possibility and remove batteries to discharger the remote and replace with fresh batteries.

Hope this helped.
answered 1 year, 3 months ago
TheKachoMan
The Internet
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you make sure the TV's firmware is fully updated, as the latest build (1033.1) was released on 7/4/2013.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN55ES6150F

Additionally, we recommend you factory reset your TV:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN55ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

iPhone remote app

Does the iPhone app work with the UN55ES6150? If not, will there be a software update for the TV to make it work in the future. The web browser is useless without the app.

Thanks, Ron
asked 2 years, 6 months ago
Stormdup
Colorado
on UN55ES6150F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I have an android phone and it was said that the android app would not work with this TV. I downloaded apps a few days ago and both the samsung smartview and samsung remote apps work but it is missing the smartview feature (remote viewing TV on phone) but it seems everyone with any TV is having the same problem. So to answer your question I believe the iphone remote app should work or it will work with an update very soon!
answered 2 years, 5 months ago
SammyMan2012
Gilbert, AZ
0points
0out of 0found this answer helpful.
Question

Remote only works within 5 feet of TV.

Tried 2 sets of new batteries. Our seating position is about 7 feet so remote is useless. Is the remote defective?
asked 2 years, 5 months ago
franky2
Danville, CA, USA
on UN55ES6150F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung remote.

You may need to discharge the remote to resolve this issue. Please refer to the following article for these steps.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168745&modelname=UN55ES6150F&modelcode=&session_id=Pjg30tybtvwrb7Cd65SW9GSMWzhPGsM2nMv9XjJ02dBNDTgJzQ1k%211358249754%21-1721297013%211336139895189

For further guidance, we suggest you refer to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos and product support videos, as well as product manual, software, firmware and environment downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000058&prd_mdl_cd=UN55ES6150FXZA

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does my TV go through a reboot every couple of hours?

I followed the instructions in the manual concering 'Unwanted Powering Off' and set those settings but the TV still goes through what appears to be a soft boot. I updated the software to the most current version but the problem still occures.

In addition, when I try to download Microsoft Silverlight for Linux from the Web Browser I get a cannot download message.
asked 2 years, 5 months ago
aprack
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung HDTV.

We suggest you take a look at the following troubleshooting article. If these are the steps you have alluded to already completing, please submit a service request as instructed.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN55ES6150F&modelcode=&session_id=PjypqdyPmLpSVwcZmVWhSX8yTLfywQvJbyvYvmL62whPnmDK51jR%211358249754%21-1721297013%211336144553722

Regarding your Linux question, it is not a Samsung-supported operating system, so we cannot be of any assistance in that matter.

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When will HBO GO be availabile on your Samsung app?

asked 2 years, 4 months ago
Anonymous
Apopka, FL
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We cannot speculate on unreleased software updates to various Samsung products. We suggest that you consider following @samsungtweets and @samsungsupport on Twitter, or liking the Samsung USA page on Facebook for future product and software announcements.

https://www.facebook.com/SamsungUSA

If you have any additional questions about your product, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, software, firmware, environment downloads.

http://www.samsung.com/us/support/owners/product/UN55ES6150FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Keyboard VG-KBD1000 not working

I am trying to get the Samsung keyboard model vg-kbd1000 to pair with my UN55ES6150 tv and it is not working. Can anyone tell me if this keyboard is supported? it is supposed to work with any ES6100 and above but I cannot find any documentation to support this. Please help.
asked 2 years, 5 months ago
Anonymous
on UN55ES6150F
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
You can use your android device, instead of buying keyboard, just go to market, and download samsung remote there.
And vuala, you will get you keyboard
answered 2 years, 3 months ago
Magesha
-1point
1out of 3found this answer helpful.
Question

How to connect external speakers

asked 2 years, 3 months ago
HarvX
FL
on UN55ES6150F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Connecting external speakers all depends on the type of speakers you've purchased. If you purchase a Samsung soundbar to go with your Samsung TV, you only need to connect a HDMI or optical audio (Toslink) cable from the TV to soundbar to get the sound working. If you purchase a home theater (whether Samsung or not), the connection types will basically be the same, but you'll connect any cables from the TV to receiver and then run speaker cables out to the speakers to carry the audio signal. You would need to refer to your TV's product manual or the product manual that came with your speaker/s for proper guidance on how to connect them.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-1point
1out of 3found this answer helpful.
Question

Can someone tell me if there was supposed to be a coupon for the new remote in the product box? I did not get one. How do I get the new remote coupon

Can someone tell me if there was supposed to be a coupon for the new remote in the product box? I did not get one. How do I get the new remote coupon?

I also want to get a wireless keyboard so I don't have to use the remote control, it is way too slow.
asked 2 years, 2 months ago
mannthos
Auburn, CA, USA
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please consult your retailer for promotions regarding your purchase, as Samsung includes all the parts in the box.

Regarding a keyboard, the TV will work with USB, HID keyboards and mice. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

What keyboards are compatable with this TV?

I have 2 Logitech Wireless Keyboards and neither one will show up when plugged into the USB port. They are model #S520 & # EX110
asked 2 years, 2 months ago
gkpeter
Quincy, IL, USA
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Ensure you're connecting them up and adding them correctly.

Menu > Network > Device Name

Using this function, you can set up a keyboard or mouse to use with the TV. You can view your device lists and adjust keyboard or mouse settings in this menu.

Note: depending on the model of the USB HID keyboard and mouse may not be compatible with your TV. You can connect a keyboard and mouse at the same time.

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-4points
1out of 6found this answer helpful.
Question

No trick mode with DLNA video streaming

I have twonky dlna server from my Network Drive (WD My Book Live and Cisco E4200). I can play video from these server, but I cannot able to FF, REW, and no bookmark when I use my UN55ES6150F Samsung TV. If I use USB and connect the same HD to UN55ES6150F, everything works fine.

Also, I don't have problem playing the same media using my WD Live Plus stream player. It is clearly the limitation or problem on Samsung UN55ES6150F tv. Would there be a fix for this issue?
asked 2 years, 2 months ago
bafun
California
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We cannot advise you on any limitations of a 3rd-party software such as Twonky DLNA Server. We recommend you review the following support articles to learn more about AllShare (aka PC Share) and how it should be configured.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000484&fm_seq=652

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000477&fm_seq=645

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Netflix Freezes TV. Must unplugTV to exit netflix error screen

asked 2 years, 2 months ago
hobbsave
Miramar, Florida
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you consider resetting Smart Hub on your TV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287&modelname=UN55ES6150F

We also recommend you make sure your TV has the latest firmware installed (the last update issued for your TV was 7/9/2012).

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168699&modelname=UN55ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Anyone having luck making the UN55ES6150F use VSX-1021-K hdmi standby through?

The receiver doesn't recognize when the TV is turned on as it did w/ my Panasonic plasma set. Also after I shut off the receiver, I do get the audio to come through the internal speakers for about 10seconds before the receiver shuts down the standby through. Any thoughts on how the anynet and Control features need to be configured to play nice? do I shut either of them off?
asked 2 years, 1 month ago
eBob
United States
on UN55ES6150F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168309&modelname=UN55ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Exercise TV

What can I do to speed up Exercise TV? The video pauses every 20 seconds to load. Is this due to streaming? I have att&t with 2MB downstream. Is this not fast enough?
asked 2 years, 1 month ago
JayBro
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We recommend at least 4 MB down speed, so yes, it's likely your Internet connection speed that's a limiting factor. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

My 55" LED TV is about 2 months old and YouTube has never worked. I deleted the app and reloaded the app several times.

asked 2 years, 1 month ago
mmtv
on UN55ES6150F
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can try a factory reset: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6790&prd_ia_cd=N0000058&map_seq=44746

If your problem still persists, contact us at qasupport@sea.samsung.com and summarize what troubleshooting steps you've tried so far. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is there any way to control the TV without a remote?

I was hoping to find some buttons on the side or back of the tv to be able to turn it on/off or change channels. In other words, it looks like if one misplaces the remote that it is impossible to use the tv.
asked 2 years ago
ziggy280
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, a replacement remote for your TV is currently unavailable from our parts & accessories provider. We have conferred with our resident television expert and recommends the use of the TV's jog controller.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=404759&modelname=UN55ES6150F

Your only other option would be to invest in a universal remote control that would allow you to control your TV and other devices from one remote. There are a wide range of products available and we can't recommend a specific manufacturer's device, though an average price for a decent universal remote from a known manufacturer can run you anywhere from $35-$75 on average. The more expensive the remote, the better the features.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

FACEBOOK

TRY TO LOG IN TO FACEBOOK. KEEPS ASKING TO REG. ADD USER ACCT. STILL NO FACEBOOK. WHY CAN'T I JUST LOG IN???
asked 2 years ago
ANGELROBERSON
W Wileyson Cir, Maricopa, AZ 85139, USA
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406283&modelname=UN55ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
-1point
0out of 1found this answer helpful.
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