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REMOTE FOR UN55B800XF
UN55ES6150F

Customer Questions & Answers for
UN55ES6150F

Customer Questions & Answers:
75 Questions
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74 Answers

Questions & Answers for samsung UN55ES6150F

Question

What keyboard goes with my LED TV?

UN55ES6150F
asked 1 year, 10 months ago
Drawman
TN
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. There is no official list of keyboards that work your TV. However, your manual does explain how to connect a keyboard to see if it works. Follow the menu navigation below:

Menu > System > Device Manager

Using this function, you can set up a keyboard or mouse to use with the TV. You can view your device lists and adjust keyboard or mouse settings in this menu. Note: depending on the model of the USB HID keyboard and mouse may not be compatible with your TV. Also, you can connect a keyboard and mouse at the same time.
answered 1 year, 10 months ago
SamsungTech42
-4points
1out of 6found this answer helpful.
Question

Smart TV options audio out

I have Dish, Blue Ray, etc HDM input into Audio Receiver. Audio Receiver HDMI output into Samsung Smart TV. I am running Pandora on the TV and it will not output sound (via ARC HDMI2) to the receiver.

Are the Smart TV functions of outputting through HDMI? If not, can I sent it through optical audio out?
asked 1 year, 9 months ago
rom8v2
Birmingham, AL, USA
on UN55ES6150F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thanks for the reply. I have since discovered the ARC is functioning properly. For your and other Samsung users info: I was using a HDMI wall plate by LEGRAND. I had HDMI from the receiver into the back of the wall plate (through my wall). The wall plate has a female/male jack. on the exterior, I plugged into the ARC on the TV. When I took out the wall plate, the ARC functioned as it should. Bottom line, don't use this wall plate; evidently it is not ARC compatible.
answered 1 year, 9 months ago
rom8v2
Birmingham, AL, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for your question. You correctly guessed the method to do what you want to do; use optical audio output from the TV. Here's an article on how to do that, if you need that information: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154759&modelname=UN55ES6150F
answered 1 year, 9 months ago
SamsungTech42
0points
1out of 2found this answer helpful.
Question

is this tv digital ready. Do i need a digital convertor to use an on air antenna?

asked 1 year, 3 months ago
Anonymous
Barrington, IL, USA
on UN55ES6150F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes it is and no you shouldnt
answered 8 months ago
dbrownn55
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

All Samsung TVs manufactured since 2007 have included a built-in ATSC tuner. For more info, please refer to the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409599&modelname=UN55ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

why is the tv slow to respond

slow when changing channels or using other features
asked 9 months ago
Planet49
California usa
on UN55ES6150F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Just resolved this issue for my TV. It was slow and unreliable using the remote... It would work perfect sometimes and not at all other times. I was ready to pull my hair out!

The problem: Another device's remote had a button stuck sending a constant signal. If the other device's remote happened to be pointing at the TV it caused the Samsung remote to appear to lag or not function. It was simple interference.

Solution: Remove all other remotes from the room to test if one of them is interfering with the Samsung TV remote.

Otherwise, run updates using the onboard TV controls to eliminate that possibility and remove batteries to discharger the remote and replace with fresh batteries.

Hope this helped.
answered 8 months ago
TheKachoMan
The Internet
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you make sure the TV's firmware is fully updated, as the latest build (1033.1) was released on 7/4/2013.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN55ES6150F

Additionally, we recommend you factory reset your TV:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN55ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Remote app for iPhone/iPad

Hello,

I'm looking for an iPhone or iPad app to control my Samsung TV but couldn't find one in the app store. Is one available?

thanks.
asked 1 year, 4 months ago
Leiba
on UN55ES6150F
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Search Itunes app store for "Samsung Smartview". This is the official Samsung app. There are other third party apps compatible with Samsung televisions.
answered 11 months ago
Browndwhite440
US
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. I'm sorry; we had an app, but it's not available at this time. It may become available again in the future, but we cannot speculate when that may be. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

When will HBO GO be availabile on your Samsung app?

asked 1 year, 10 months ago
Anonymous
Apopka, FL
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We cannot speculate on unreleased software updates to various Samsung products. We suggest that you consider following @samsungtweets and @samsungsupport on Twitter, or liking the Samsung USA page on Facebook for future product and software announcements.

https://www.facebook.com/SamsungUSA

If you have any additional questions about your product, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, software, firmware, environment downloads.

http://www.samsung.com/us/support/owners/product/UN55ES6150FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is a Wireless LAn Adapter needed with is TV?

asked 1 year, 5 months ago
flbeach
Sarasota, FL, USA
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. No, it's not. It's built-in. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Surround Sound

Is there any easy way for my Samsung TV to recognize my LG Blue ray with surround sound?
The problem is that I want to listen to TELEVISION through my surround sound speakers. The BR works fine with SS, however I cannot listen to TV through SS...
asked 1 year, 3 months ago
Khite
Maine
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Turning on surround sound for TV viewing is contingent upon whether you have the feature enabled on your cable box or DVR. We recommend you look for an Audio settings menu on your cable/satellite provider's device and enable it. You may also wish to refer to a user manual that may have come with that device or contact the provider's technical support for further assistance.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Hard reset

How to I reset the TV to factory setting
asked 1 year, 2 months ago
sam111
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN55ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How can I use my HTIB for sound when watching normal TV, Netflix and Hulu+

My previous TV was a Samsung and I had no problem with this cause I was using component cables. Since I upgraded to this Smart TV I don't have the extra plugs for my HTIB and my X-box 360 so I am connection the HTIB by using an HDMI cord. I can get sound when watching a movie but that's all. When I access the SMART HUB I get a message that the Anynet+ is disconnecting and it goes to regular sound from the TV speakers. I would like to have all sound come from my HTIB especially when I am gaming. My HTIB deos not have a Digital Optical Out plug and I don't thin it supports ARC. Is ther any way I can make this happen?
asked 1 year, 2 months ago
Mongoxl
Minnesota, USA
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info. Please also include the model code of your home theater.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Remote only works within 5 feet of TV.

Tried 2 sets of new batteries. Our seating position is about 7 feet so remote is useless. Is the remote defective?
asked 1 year, 11 months ago
franky2
Danville, CA, USA
on UN55ES6150F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung remote.

You may need to discharge the remote to resolve this issue. Please refer to the following article for these steps.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168745&modelname=UN55ES6150F&modelcode=&session_id=Pjg30tybtvwrb7Cd65SW9GSMWzhPGsM2nMv9XjJ02dBNDTgJzQ1k%211358249754%21-1721297013%211336139895189

For further guidance, we suggest you refer to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos and product support videos, as well as product manual, software, firmware and environment downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000058&prd_mdl_cd=UN55ES6150FXZA

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does my TV go through a reboot every couple of hours?

I followed the instructions in the manual concering 'Unwanted Powering Off' and set those settings but the TV still goes through what appears to be a soft boot. I updated the software to the most current version but the problem still occures.

In addition, when I try to download Microsoft Silverlight for Linux from the Web Browser I get a cannot download message.
asked 1 year, 11 months ago
aprack
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung HDTV.

We suggest you take a look at the following troubleshooting article. If these are the steps you have alluded to already completing, please submit a service request as instructed.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN55ES6150F&modelcode=&session_id=PjypqdyPmLpSVwcZmVWhSX8yTLfywQvJbyvYvmL62whPnmDK51jR%211358249754%21-1721297013%211336144553722

Regarding your Linux question, it is not a Samsung-supported operating system, so we cannot be of any assistance in that matter.

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When will adobe flash be available to update with samsung products?

asked 1 year ago
ertennal
washington
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

LED Dimming

We have been trying to change settings to eliminate the automatic LED dimming when the screen gets dark...particularly when it seems the screen goes totally black.

We have worked with the eco settings and backlight/brightness settings, but no luck. We have researched this, and understand that it is called CE Dimming, but we cannot see how to disable this feature.

The change in black levels is distracting.

Please advise go to disable this.
asked 11 months ago
mrjeepy
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Our resident TV specialist recommends you change the Eco Sensor to OFF, Dynamic Contrast to OFF, Motion Lighting to OFF and Shadow Detail to OFF. He indicates the CE Dimming is a setting in the service menu of 2009 TV models.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How to connect external speakers

asked 1 year, 9 months ago
HarvX
FL
on UN55ES6150F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Connecting external speakers all depends on the type of speakers you've purchased. If you purchase a Samsung soundbar to go with your Samsung TV, you only need to connect a HDMI or optical audio (Toslink) cable from the TV to soundbar to get the sound working. If you purchase a home theater (whether Samsung or not), the connection types will basically be the same, but you'll connect any cables from the TV to receiver and then run speaker cables out to the speakers to carry the audio signal. You would need to refer to your TV's product manual or the product manual that came with your speaker/s for proper guidance on how to connect them.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
1out of 2found this answer helpful.
Question

What keyboards are compatable with this TV?

I have 2 Logitech Wireless Keyboards and neither one will show up when plugged into the USB port. They are model #S520 & # EX110
asked 1 year, 8 months ago
gkpeter
Quincy, IL, USA
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Ensure you're connecting them up and adding them correctly.

Menu > Network > Device Name

Using this function, you can set up a keyboard or mouse to use with the TV. You can view your device lists and adjust keyboard or mouse settings in this menu.

Note: depending on the model of the USB HID keyboard and mouse may not be compatible with your TV. You can connect a keyboard and mouse at the same time.

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-3points
1out of 5found this answer helpful.
Question

No trick mode with DLNA video streaming

I have twonky dlna server from my Network Drive (WD My Book Live and Cisco E4200). I can play video from these server, but I cannot able to FF, REW, and no bookmark when I use my UN55ES6150F Samsung TV. If I use USB and connect the same HD to UN55ES6150F, everything works fine.

Also, I don't have problem playing the same media using my WD Live Plus stream player. It is clearly the limitation or problem on Samsung UN55ES6150F tv. Would there be a fix for this issue?
asked 1 year, 8 months ago
bafun
California
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We cannot advise you on any limitations of a 3rd-party software such as Twonky DLNA Server. We recommend you review the following support articles to learn more about AllShare (aka PC Share) and how it should be configured.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000484&fm_seq=652

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000477&fm_seq=645

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Netflix Freezes TV. Must unplugTV to exit netflix error screen

asked 1 year, 8 months ago
hobbsave
Miramar, Florida
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you consider resetting Smart Hub on your TV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287&modelname=UN55ES6150F

We also recommend you make sure your TV has the latest firmware installed (the last update issued for your TV was 7/9/2012).

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168699&modelname=UN55ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How to cancel or delete a product registration

How do I cancel or delete a product registration that I returned after I registered ?
asked 1 year, 7 months ago
Puvat
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I understand your situation. Unfortunately, there is currently no way to remove products from your account. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

adobe update

went to watch an online program on smart TV. adobe player says it needs to be updated.
I didnt know which update to choose. options where for more than one linux update and safari.
asked 1 year, 6 months ago
hank1965
on UN55ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. The browswer in the TV is rather limited, and these limitations include upgrading plugins like Flash. Here's an article that explains this a bit more: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406298&modelname=UN55ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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