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UN55ES6100F

Customer questions and answers for
UN55ES6100F

Customer questions and answers:
74 Questions
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64 Answers

Customer questions and answers for samsung UN55ES6100F

Question

Incompatable remotes

How can I get the TV remote to control the sound bar volume?
Tags: audio
asked 11 months ago
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ranger321
bradenton florida
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for your question. Unfortunately, the TV has a fixed volume output, so it won't be able tell the sound bar what to change the volume to. So you won't be able to do this from your TV remote; you'll need to use a universal remote.
answered 11 months ago
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SamsungTech42
-1point
0out of 1found this answer helpful.
Question

accessories

Where can I get a keyboard and camera for ,the TV, will any camera and wireless keyboard work?

Can a wireless mouse work?
Tags: features
asked 1 year, 2 months ago
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Boomerh
Viera, FL
on UN55ES6100F
+1point
2out of 3found this question helpful.
1 answer
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answer 1
Samsung.com
answered 1 year ago
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BILLYOCEAN512
round rock tx
-1point
0out of 1found this answer helpful.
Question

I NEED A CODE TO WATCH NETFLIX

Tags: networking
asked 11 months ago
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jdixon1960
mt pleasant,ia
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for your question. You can get the activation code here: https://account.netflix.com/Activate
answered 11 months ago
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SamsungTech42
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0out of 0found this answer helpful.
Question

UN55ES6100F picture suddenly dimmed

I've had this set for about a month. The picture has always been bright and clear. That's the reason I bought the set. On Sunday, a software or firmware update took place. A few hours after this executed, the picture suddenly dimmed. It's never dimmed before. I've turned the ECO off and the picture brightened but not like it was before. In the mornings, the picture is very dark. My wife has noticed that the picture has dimmed when she's watching it during the day and notice that the picture gradually brightens.

Any ideas?
Tags: display
asked 11 months ago
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wrongbrand
Alabama, USA
on UN55ES6100F
+1point
1out of 1found this question helpful.
1 answer
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answer 1
Thank you for your question. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=394560&modelname=UN55ES6100F

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 11 months ago
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SamsungTech42
-2points
0out of 2found this answer helpful.
Question

dose this tv support close caption for netflix

Tags: networking, product specs
asked 10 months ago
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sarg8
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung. Since the Netflix app is developed by Netflix, not Samsung, any features that will be available are released/launched by Netflix are done so at its discretion. For further information please contact the app manufacturer. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

I have a netflix account how do I get a code to activate netflix

Tags: networking
asked 10 months ago
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sarg8
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6084&prd_ia_cd=N0000058&map_seq=41706

If this didn’t answer your question, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

Netflix connection fails but can not exit app

When the Netflix app fails to "connect" it throws up a notification box with an OK button. No matter what control is pressed (including power off) it will not respond. The only solution is to unplug the TV. Is there something I could do or is the app flawed or or or
Thanks for your ideas
Tags: networking
asked 9 months ago
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azken
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you perform a reset of Smart Hub.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287&modelname=UN55ES6100F

We also recommend you make sure your TV has the latest firmware, as an update was released on 8/16/2012.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168699&modelname=UN55ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech73
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0out of 0found this answer helpful.
Question

Trying to watch my Youtube and it says 'Please wait while the system is processing your request.' been 45 minutes already.

Tags: miscellaneous
asked 9 months ago
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Tindar
Kansas, USA
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you consider resetting Smart Hub.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287&modelname=UN55ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

ERROR_NETWORK_001 Code.

I keep getting the ERROR_NETWORK_001 code when I go to do something with the smart TV. How do I fix that?
Tags: firmware, networking
asked 7 months ago
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bibb
Chicago, IL, USA
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you power cycle your network.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151416&modelname=UN55ES6100F

If the issue persists, we recommend you work through the network setup process using your preferred connection medium.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151041&modelname=UN55ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Can I download Directv App and NBA GameTime App?

Tags: miscellaneous
asked 6 months ago
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champion157
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung. The NBA GameTime App is compatible. However, I see no DirecTV app. Please contact them to see which platforms they support. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
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SamsungTech42
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0out of 0found this answer helpful.
Question

how do i go about getting my laptop to work with my tv i have the msn screen on the tv but what about key board etc

Tags: setup & installation
asked 5 months, 2 weeks ago
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university
warren r.i.
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung,
You can use your TV as a monitor for your laptop. If you have successfully connected your laptop and have the MSN screen on the TV you would use the keyboard and mouse on the laptop. The TV is only used to display the video signal from the laptop in this type of setup.
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answered 5 months, 2 weeks ago
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Josephs
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Question

Netflix log-in information being asked every time

Two things have been driving me crazy lately with this piece of junk. First, it is not pulling all programming from Netflix. You select a movie, show, etc, and it may or may not work. It will say "not available at this time" in most cases. Or it might work. Second, every time I select the Netflix app to try my luck, it asks me to enter my user name and password, which as you know, can be very painful in the absence of a full keyboard. Paid too much money for this no good product. Only 3 months old toy. Have been getting in touch with Samsung about this but no one seems to have an answer. So, one more time, what you got to say for yourself, Samsung?
Tags: networking
asked 3 months, 1 week ago
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Alex22312
Virginia, USA
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please contact us at qasupport@sea.samsung.com and provide the following information:

Description of behavior: "the Netflix app started asking for credentials every time I start the app"
Product model code: ???
Serial number: ???
Firmware version: ???
DUID: ???
Smart Hub Version: ???
ESN:???

How to find the model and serial number: http://support-us.samsung.com/cyber/msl/msl_image.jsp?sitecode=us&ia=N0000058

How to find firmware version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406101

How to find out the DUID, ESN, Smart Hub version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409288

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 1 week ago
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SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Registration

I registered my TV but when I try to use Facebook it says I have to register to use it. ThenI got some strange registration to link accounts or something. I just want to use Facebook. Should be simple.
Tags: miscellaneous
asked 2 months, 4 weeks ago
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mg333
Lexington, KY, USA
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406322&modelname=UN55ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 3 weeks ago
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SamsungTech73
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0out of 0found this answer helpful.
Question

a message continues to appear on the screen every few minutes: an update is available. turn off tv.....I have done this and it keeps appearing. why?

Tags: miscellaneous
asked 2 months, 1 week ago
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VickieSue
Georgia, USA
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a factory reset of the TV:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN55ES6100F

If the issue persists, we recommend you check to make sure it has the latest firmware.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN55ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 1 week ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

what numbers do you need to register this product, there are lots

asked 1 year, 1 month ago
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wildnp
west covina california
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Most likely, you will prompted to enter your product's serial number, model code and some personal contact information. Please refer to the following link to register your device online.

http://www.samsung.com/us/support/account/regist

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

I get no sound when accessing the Youtube app

Tags: audio
asked 11 months ago
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Cynbad
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for your question. If all other applications give sound just fine, then please contact Google, the developer of the YouTube application and inform them of the problem. If the other applications don't give sound, then please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 11 months ago
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Username 
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

App for Amazon Instant Video

I have a Samsung Model #UN55ES6100FXZA TV and was wondering when a app for Amazon Instant Video will become available
Tags: miscellaneous
asked 9 months ago
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ehmhgb
Dillsburg PA, USA
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. The Amazon Prime app is currently being developed by Amazon and will be released/launched by Amazon when it is ready. For further information please contact the app manufacturer or check the Samsung App Store periodically for updates. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

my wireless router is set up but tv will not connect to the internet

asked 7 months ago
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barbourfamnc
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=340880&modelname=UN55ES6100F

For additional troubleshooting, please review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=341964&modelname=UN55ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

How Does the Samsung Galaxy Note 2 handle apps?

Does the Galaxy Note 2 smartphone allow moving apps to the SD card? Some Samsung smartphones prevented apps from being moved to expanded storage, is this one of them? How about the Galaxy S3? If so, it will be a deal breaker for me. I intend to upgrade 2 Sprint lines of service this week/weekend pending an answer to this question.

Thanks for anyone in the know!
Tags: miscellaneous
asked 7 months ago
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Radiohawk
Beautiful Pacific Northwest!
on UN55ES6100F
0points
0out of 0found this question helpful.
1 answer
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answer 1
Storing apps on the microSD card is actually more dependent on the App itself then on the device. If the app allows for SD card storage, you should be able to move the app easily (within the Application option in the Note's/SGS3's settings). However, if the app does not allow for this functionality, it cannot be moved. There are also 3rd party apps on the Google Play Store that will allow for this sort of functionality, but unfortunately I will not be able to assist you in picking the right one since they are not Samsung developed apps.

Thank you for the opportunity to assist you,

-MrSamsung
answered 6 months ago
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MrSamsung
Samsung HQ
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Question

Compatibility question

Is the Smart Wireless Keyboard, part number VG-KBD1500 compatible with the 55" Class (54.6" Diag.) LED 6100 Series Smart TV, part number
UN55ES6100F.

Please advise.

Thanks,

Mark,
asked 6 months ago
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MSoc192
Louisville, KY, USA
on UN55ES6100F
0points
0out of 0found this question helpful.
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Answers
answer 1
Thank you for contacting Samsung.

No, the VG-KBD1500 is not compatible with your TV. We recommend you review the following support articles:

Compatible Models:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410760&modelname=UN55ES6100F

Can I Use a Keyboard and Mouse With My TV?
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411216&modelname=UN55ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
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SamsungTech73
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