Customer questions and answers for samsung UN55D6900WF
Question
How do I set up netflix, on my tv?
Tags: networking
asked 1 year ago
Username
Vondee
Arizona, USA
on UN55D6900WF
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1 answer
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answer 1
We have a nice how-to guide for that very purpose. Follow the link below: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6084&prd_ia_cd=N0000058&map_seq=41706
Having trouble pairing the Qwerty Remote...followed instructions not working...any suggestions
asked 1 year, 6 months ago
Username
Trueblue
Ohio
on UN55D6900WF
-1point
0out of1found this question helpful.
2 answers
Answers
answer 1
Please follow the directions below to pair your remote with the TV. If you continue to have an issue, please contact Samsung Service directly at 800-SAMSUNG:
Step 1: Place Batteries in remote. On the QWERTY Side, the screen should say “Needs Pairing”, if it doesn’t say this, then on the IR side press Mute then 0 then Mute then 0. Step 2: Hold remote 2 inches away from the TV on the left hand side. Step 3: Hold Sym and Tab together until pairing is complete (The TV will say QWERTY remote paired with the TV).
I had a similar problem pairing both the remote and the 3d glasses. My problem turned out to be my wireless network. I had to turn of my wireless router before the tv would pair to the remote & glasses. Once everything paired up I turned my router back on and so far everything has been running fine. Hope this helps.
answered 1 year, 4 months ago
Username
2mnyvoices
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Question
How can I add Blockbuster>
Tags: how to use
asked 1 year, 4 months ago
Username
Giacor
on UN55D6900WF
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2 answers
Answers
answer 1
To add Blockbuster to your TV, please follow the link below for detailed instructions. Blockbuster itself will be located in the VIDEOS section of the Samsung Apps store.
It can be downloaded in the Samsung app store. Once you select the app store it will be located under the video tab.
answered 1 year, 3 months ago
Username
gmcdragster83
Lubbock, TX
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Question
HOW CAN I PUT MY MUSIC ON THE TV FROM MY IPOD Or I TUNES
I CAN BARLEY WORK A COMUTER! LOL
asked 1 year, 8 months ago
Username
littlebitty
on UN55D6900WF
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1 answer
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answer 1
In order to access content from a USB device, first connect the device to the USB port on the TV. Then set the device to Mass Storage mode. If the device is compatible with the TV, it should allow for media playback. The device in question must meet all of the following requirements:
1. It must offer a Mass Storage Mode 2. It must be formatted in a FAT file system 3. It must not contain any DRM content. DRM content is not supported by the Samsung TVs
Please refer to your device’s manual for more information on connecting it to another device.
SAMSUNG SSG-3100GB 3D Glasses will not pair with SAMSUNG LED 55D6900. After pressing the on/off button on the glasses, the light on glasses flashes green - red for almost a minute before shutting off and no sync occurs. Tried two pairs of glasses that came with the '3D starter kit' and neither worked. I have tried brand new batteries in the glasses, I have followed all instructions that came with glasses, plus I even tried to find some info on the internet, and nothing will work.
Thank you.
asked 1 year, 8 months ago
Username
jmc013
PIttsburgh, PA
on UN55D6900WF
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1 answer
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.
i would love to beable to watch direct tv sports package on my new smart tv but as i go to the direct tv site and go to the page to watch the screens says i need to update my adobe. how do i go about doing this?
Tags: smart tv
asked 1 year, 8 months ago
Username
jknudsen06
toledo
on UN55D6900WF
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1 answer
Answers
answer 1
I’m sorry, but at this time, I do not currently have an answer to this inquiry. Please call 800-SAMSUNG for a live solution to your question.
Unable to connect wireless, recognizes router but does not connect
tried manual configuration and auto, will not connect to network
asked 1 year, 7 months ago
Username
rks01
NJ
on UN55D6900WF
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.
HOW DO I GET MY QWERTY REMOTE TO SEE DIRECTV SATELLITE CHANNELS
I have tried everything the e-manual suggests when trying to auto load channels and it does not work. When I press the channel button, it says "not available". I have tried every option under air and cable including choosing both and the tv does not see any channels. I am with satellite TV but there is no option for that.
Tags: qwerty remote
asked 1 year, 7 months ago
Username
BKennedy
on UN55D6900WF
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1 answer
Answers
answer 1
Although a universal remote would be much easier to set up in this fashion, the Remote that comes with the TV can only be used with the TV itself. The Samsung TV's remote is not a multi-device universal remote. If you have Samsung devices that offer Anynet+ (HDMI-CEC) connectivity, then you may be able to use your one TV remote to control said devices without having to program anything.
Additionally, if you have the TV connected to a set top box, the TV will not have control over the channel changing or the channels that are being processed by the set top box. this means that you will need to change the channel with your set top box's remote and not the TV's remote since the TV cannot aggregate channel information from a set top box or satellite signal.
firmware upgrade today (Nov 18, 2011) seems to have done something to tv operation
After the downloaded update, the controller will not control the tv and the tv constantly reboots after a few minutes and has not stopped for more than 1 hour
asked 1 year, 6 months ago
Username
philanddeb
the woodlands texas
on UN55D6900WF
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.
Is the QWERTY remote included with this t.v. a universal remote?
asked 1 year, 6 months ago
Username
dkanouff
Tampa, FL
on UN55D6900WF
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1 answer
Answers
answer 1
Although a universal remote would be much easier to set up in this fashion, the Remote that comes with the TV can only be used with the TV itself. The Samsung TV's remote is not a multi-device universal remote. If you have Samsung devices that offer Anynet+ (HDMI-CEC) connectivity, then you may be able to use your one TV remote to control said devices without having to program anything.
Please follow the directions below to pair your remote with the TV. If you continue to have an issue, please contact Samsung Service directly at 800-SAMSUNG:
Step 1: Place Batteries in remote. On the QWERTY Side, the screen should say “Needs Pairing”, if it doesn’t say this, then on the IR side press Mute then 0 then Mute then 0. Step 2: Hold remote 2 inches away from the TV on the left hand side. Step 3: Hold Sym and Tab together until pairing is complete (The TV will say QWERTY remote paired with the TV).
UN55D6900: What is different on HMDI Input 1 that makes it DVI compatible?
After testing with a pc using a DVI to HDMI adapter on both "HDMI/DVI 1" and "HDMI 3" inputs, it seems like there is no difference in using the non-DVI at 1920x1080 and 1680x1050 resolutions (I see no difference in image quality). This is important because my cable set-top box does not have an HDMI output (only a DVI), so I want to connect 2 DVI devices by using 2 HDMI to DVI adapters, while only "HDMI 1" is listed as DVI compatible.
asked 1 year, 9 months ago
Username
DS100
on UN55D6900WF
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1 answer
Answers
answer 1
It seems like the only reason HDMI Input 1 is designated as DVI, is that it is the only HDMI input that will allow audio to be input through a the separate 1/8" input jack on the TV. Note that devices being connected to the TV using DVI outputs will need separate audio cables since unlike HDMI, the audio cannot be transmitted over the same cable. So when HDMI 1 is selected as the Source, the TV audio can come either from the 1/8" input jack on the TV or through the HDMI cable connected to HDMI 1 (if connected to a true HDMI output, i.e., not a DVI output).
If two or more DVI devices are being connected with DVI to HDMI adapters the only issue is the audio. If a seperate sound system is being used, then a direct connection of the audio is required for any attached components not using HDMI Input 1. Using a direct connection to the separate sound system may be the prefered method since it is the only way 5.1 sound is available for these components. Note that according to the manual the TVs optical output will only output 5.1 sound for DTV (stations tuned directly by the TV), all other audio (through HDMI, etc.) will be ouput throught the optical audio connector in 2-channel stereo.
answered 1 year, 9 months ago
Username
DS100
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Question
Why does a box come up and tells what the DLP is example 720 or 1080....it delays the channel changing process
asked 1 year, 8 months ago
Username
spike1013
on UN55D6900WF
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1 answer
Answers
answer 1
Every time the resolution changed, the INFOBOX will pop up showing you the new resolution for the changed channel. Unfortunately, this feature cannot be turned off.
can i use smartview on galaxy tab 10.1 with my tv UN55D6900WF?
i know it says that the smartview is for 7000 8000 models but, since my 6900 is just like the 7000 only with different Hz is it possible to do it on my 6900 model? Thank you, Ivan
asked 1 year, 7 months ago
Username
Anonymous
boston
on UN55D6900WF
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0out of0found this question helpful.
1 answer
Answers
answer 1
Yes. As long as you have the tab and TV on the same network.
answered 1 year, 5 months ago
Username
Vinny818
0points
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Question
How do I program my soundbar remote to my QWERTY remote for my Smart TV?
I have the UN55D6900WF smart tv with the QWERTY remote and also the samsung soundbar. I want to program the soundbar so i can control the sound on my QWERTY remote. How is this possible?
asked 1 year, 8 months ago
Username
Mattlamantia
on UN55D6900WF
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Although a universal remote would be much easier to set up in this fashion, the Remote that comes with the TV can only be used with the TV itself. If you have Samsung devices that offer Anynet+ (HDMI-CEC) connectivity, then you may be able to use your one TV remote to control said devices without having to program anything. To control the SoundBar through the TV, please connect the SoundBar to the TV via HDMI, then activate Anynet+ within the TV's menu (default is "on"). If the SoundBar does not offer HDMI, then it cannot be controlled through the TV.
we can't get sound with netflix but can with cable what are we doing wrong
Tags: audio
asked 1 year, 7 months ago
Username
gomez0501
on UN55D6900WF
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. Please have your TV's exact model number and serial number for faster assistance.
How do I update thefactory Netflix app that came installed in my TV?
Tags: miscellaneous
asked 2 months, 3 weeks ago
Username
Trisrivv
on UN55D6900WF
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
There is not a way to manually update a single app. When an update for that app is available, it will either be addressed via a firmware or Smart Hub update. We recommend you update your TV's firmware, as the most recent version was released on 3/16/2013.
I deleted Netflix by mistake from the apps. I do not see Netflix apps on the list of apps. tried using search function, but was not able to install it even when found.
asked 1 year, 7 months ago
Username
dvidacak
Texas
on UN55D6900WF
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.