Not to deflect the question, but I'm going to send you elsewhere on this question. There are number of possibilities why a content decides to pull an app, but ultimately, it was Google's decision to remove it.

Staff

answered 1 year ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

The Netflix App is not connecting to the server.

TV wireless is correctly connected. Netflix can be accessed on my PC. Netflix worked last night.
Hulu and Vudu seemed to connect.
Any ideas?

Tags: application, connection

asked 1 year, 6 months ago

Username

Mike519

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung

Staff

answered 1 year, 6 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

where is the web browser with the 6420 tv

asked 1 year, 6 months ago

Username

ricky1016

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

From the available information, this unit will not offer the Web Browser. The Browser will only be available on the D6300 and the D6900 and higher LED TVs and the D8000 Plasma TV. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung

Staff

answered 1 year, 6 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

hpw to access amazon video

model #UN55D6420U

asked 1 year, 6 months ago

Username

marcon

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I’m sorry for the confusion. At this time, none of the 2011 Samsung Smart TVs will offer the Amazon VoD service. Since each application is developed by the company that will be supplying the content to the application, Samsung does not have any information or timelines as to when the said application will become available.

-MrSamsung

Staff

answered 1 year, 6 months ago

Username

MrSamsung

Samsung HQ

-1point

0out of 1found this answer helpful.

Question

55"smart TV. I cannot get music files to play

the picture & music files show through pc share manager and on the tv. The picture files play as needed -great! However the music files although they show they do not play - a message comes on the TV says that the file is not supported. Music files show as WMA format? Can you advise please??
PS. Great TV!

asked 1 year, 6 months ago

Username

Batstone2

Canada

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry for the confusion. The Samsung TVs that offer AllShare and ConnectShare will only offer support for the MP3 audio format.

-MrSamsung

Staff

answered 1 year, 6 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

Why can't I select Dolby Digital for SPDIF Output in the Sound Menu?

I can only select PCM for the SPDIF Output. I have a home receiver connected to my TV through a Digital Optical cable.

Tags: sound, dolby digital

asked 1 year, 5 months ago

Username

Teenuh

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

When the TV is receiving a coaxial signal, the TV will have the ability to send 5.1 CH sound to the home theater receiver through the Optical output. However, when the source is a digital component connected to the TV via HDMI, only 2 CH audio will be output from all of the TV’s audio output. If you want to hear 5.1 CH audio, please connect the digital audio out jack from your device directly to an amplifier or home theater.

-MrSamsung

Staff

answered 1 year, 5 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

picture does not fit into screen

asked 1 year, 3 months ago

Username

jfilingeri

freehold, NJ

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

press p-size button on you'r remote and go troo all the difrent size probably sceen fit will resolve it make sure the picture is not being broadcast that way

Top 25 Contributor

answered 1 year, 3 months ago

Username

joduran

beberly hills

0points

0out of 0found this answer helpful.

Question

My TV will not play all .avi files--can this be fixed?

I show pictures and videos on the TV that are stored on a network hard drive. This has worked well until my daugther-in-law sent me files of sonargram videos of our new grandchild in utero. When I tried to run these files I got a message that the codec could not decode the files. I found this to be strange in that these files are .avi files, and I have successfully shown .avi files on the TV that were generated by my Canon camera. Do you have any suggestion as to how I may solve the problem? Is there a software fix that I can install in the TV? Or can you suggest a file conversion program that will solve the problem? Thanks...

asked 1 year, 3 months ago

Username

rcarvin

Indian Harbour Beach, FL

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

that cant be fix the tv suports an espesific file you could download a converter and converted to mpeg4

Top 25 Contributor

answered 1 year, 3 months ago

Username

joduran

beberly hills

0points

0out of 0found this answer helpful.

Question

would like to buy one of your cameras for my tv ,which one will work for my tv?

Tags: compatibility, what to buy

asked 1 year ago

Username

ijamesm

Texas, USA

on UN55D6420UF

+1point

1out of 1found this question helpful.

1 answer

Answers

answer 1

I'm sorry for the confusion, but since the UN55D6420 does not offer Skype connectivity, none of the Samsung webcams will be compatible with it.

-MrSamsung

Staff

answered 1 year ago

Username

MrSamsung

Samsung HQ

-1point

0out of 1found this answer helpful.

Question

Internet connections

I have wireless usb internet with Verizon and I have tried to find something that pertains to using this kind of connection for our TV. I can't and I need some input as to how to do this or what I must do to get the tv internet going. Thx

Tags: compatibility, ryan's smarttv

asked 1 year ago

Username

postalclerk

Viola, KS

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Currently, the only wireless adapter that can be used with the appropriate Samsung TVs is the Samsung Linkstick WIS09ABGN or WIS12ABGN. The reason for this is that all other usb wireless adapters require drivers to work. Since there is no feasible way to transfer and save hundreds of different drivers for each adapter on the TVs, Samsung created a USB wireless adapter that will work 100% of the time (plug-n-play), with out drivers. That said, the Linkstick is a WiFi dongle and does not provide wireless internet (cellular). Cellular dongles will not be compatible with the Samsung internet capable devices.

-MrSamsung

Staff

answered 1 year ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

Tv won't turn on. I tried power on TV still won't turn on.

My daughter asked why there was a red light on the lower right side of TV. She never saw it before. The TV turned off OK last night. Nothing eventful happened.

Tags: no power

asked 1 year, 7 months ago

Username

Moidel

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 1 year, 7 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

Can I stream the internet to my T.V.?

Tags: networking

asked 6 months ago

Username

toomuch2b

La Habra, CA, USA

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. With several of our fantastic apps, you can stream videos from Hulu, Netflix, and others. Here are the instructions to activate Netflix: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6084&prd_ia_cd=N0000058&map_seq=38857&regDt=20120113111001&page_gb=D&model_name=UN46D8000YF&type_ia_cd=N0000042&subtype_ia_cd=N0000058&row_index=2

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Web Browser

Good Afternoon, I just got this TV with the impresion that has web browser and bilt wifi.. i purchase the QWERTY keyboard and the (samsung) Wireless addapter for internet.. Is there any way to the a browser app for those that purchase additional accessories like QWERTY to have the internet web browser..

asked 1 year, 7 months ago

Username

hectorl

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 1 year, 7 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

Why can't I get the YAHOO app on my new LED-3D HDTV UN55D6420UF??

Tags: yahoo app for led hdtv

asked 1 year, 6 months ago

Username

ArubaRick

Long Beach, NY

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

from the available information, the Yahoo App should be available through the Samsung Apps ecosystem in the Smart Hub. The Yahoo App should be located under the "Information" tab within the Samsung Apps section.

-MrSamsung

Staff

answered 1 year, 6 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

Is the UN55D6420UF compatible with Hulu Plus?

It is not on Samsung's web site list of compatible models but this may be because the list is out-of-date.

asked 1 year, 7 months ago

Username

MelJS

Sarasota

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry for the confusion. The D6420 will in fact offer Hulu+ connectivity.

-MrSamsung

Staff

answered 1 year, 7 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

will wireless keyboard remote work on the 55D6420

Or can i use one thru the USB port

asked 1 year, 6 months ago

Username

nascar3527

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Although none of the current and previous generation Samsung TVs will offer support for 3rd party keyboards and mice, this model will offer compatibility with the 2011 Samsung QWERTY remote control.

-MrSamsung

Staff

answered 1 year, 6 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

Remote Control Operation

The Remote control supplied with set operates correctly. The remote control that operates Dish system worlks fine except the OFF/On and Volume is dead. Why?

Tags: tv operation

asked 1 year, 7 months ago

Username

Smucker

Huntingdon,PA

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Although a universal remote would be much easier to set up in this fashion, the Remote that comes with the TV can only be used with the TV itself. The Samsung TV's remote is not a multi-device universal remote. If you have Samsung devices that offer Anynet+ (HDMI-CEC) connectivity, then you may be able to use your one TV remote to control said devices without having to program anything.

-MrSamsung

Staff

answered 1 year, 6 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

we are trying to hook the surround sound to the TV and we have no clue where to plug in

Tags: help

asked 1 year, 5 months ago

Username

DFrey

home

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

To connect the TV to the receiver, please use either 3.5mm jack to RCA or optical cables to connect from the TV's audio outputs to the receiver's audio inputs. The TV’s audio outputs will be located along side all of the inputs and will be marked accordingly. Please refer to the D6420's manual for detailed instructions on how to connect to an audio receiver, starting on page 12.

-MrSamsung

Staff

answered 1 year, 5 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

I am having a problem with my TV - UN55D6420

My TV intermittently displays the error "No Signal check connected device's power, cable connection and source selection". I have seen via web search that there is a potentially known HDMI-Handshake issue with the Samsung TVs that is causing this error. Can you offer any advice? It's making me crazy.
Thanks,

asked 1 year, 5 months ago

Username

Anonymous

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung

Staff

answered 1 year, 5 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

GLASSES 3D

WHAT KIND OF 3D DO I NEED

Tags: what to buy

asked 1 year, 3 months ago

Username

BIGBEAR2222

Castle Rock, CO, USA

on UN55D6420UF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

For the 2011 Samsung “D” 3D Models, only the 2011 Samsung Active 3D Glasses with built in Bluetooth connectivity will be compatible (the “3000” series- SSG-3100GB, SSG-3300GR, SSG-3500CR). The 2011 glasses will not be compatible with the 2010 TVs and vice versa.

http://www.samsung.com/us/video/tvs...

-MrSamsung

Staff

answered 1 year, 3 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

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Looking for Answers about samsung UN55D6420UF?

Customer questions and answers for UN55D6420UF

Customer questions and answers for samsung UN55D6420UF

What happened to Google Maps? It's no longer avalible.

The Netflix App is not connecting to the server.

where is the web browser with the 6420 tv

hpw to access amazon video

55"smart TV. I cannot get music files to play

Why can't I select Dolby Digital for SPDIF Output in the Sound Menu?

picture does not fit into screen

My TV will not play all .avi files--can this be fixed?

would like to buy one of your cameras for my tv ,which one will work for my tv?

Internet connections

Tv won't turn on. I tried power on TV still won't turn on.

Can I stream the internet to my T.V.?

Web Browser

Why can't I get the YAHOO app on my new LED-3D HDTV UN55D6420UF??

Is the UN55D6420UF compatible with Hulu Plus?

will wireless keyboard remote work on the 55D6420

Remote Control Operation

we are trying to hook the surround sound to the TV and we have no clue where to plug in

I am having a problem with my TV - UN55D6420

GLASSES 3D

Customer questions and answers for

UN55D6420UF