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Customer Questions & Answers for
UN55D6420UF

Customer Questions & Answers:
87 Questions
 | 
44 Answers

Questions & Answers for samsung UN55D6420UF

Question

How do I access a web browser after I am connected to my home wifi network?

asked 3 years, 1 month ago
jmcardosi
Santa Monica, CA
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
all you need to due is press the smart hib button and select the web browser on it if is not their is becous is not web browsing enable
answered 2 years, 8 months ago
joduran
beberly hills
0points
0out of 0found this answer helpful.
Question

Can I surf the internet with my TV?

asked 3 years, 1 month ago
thedon59
Oviedo Fl
on UN55D6420UF
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
From the available information, this unit will not offer the Web Browser. The Browser will only be available on the D6300 and the D6900 and higher LED TVs and the D8000 Plasma TV. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is the qwerty remote compatible with my model tv?

6420 Series Model
asked 3 years ago
DaddyDizzle
Martinsburg, WV
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As a matter of fact, the QWERTY remote is compatible with the D6420.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

Web Browser

Good Afternoon, I just got this TV with the impresion that has web browser and bilt wifi.. i purchase the QWERTY keyboard and the (samsung) Wireless addapter for internet.. Is there any way to the a browser app for those that purchase additional accessories like QWERTY to have the internet web browser..
asked 3 years ago
hectorl
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, this unit will not offer the Web Browser. The Browser will only be available on the D6300 and the D6900 and higher LED TVs and the D8000 Plasma TV. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is the UN55D6420UF compatible with Hulu Plus?

It is not on Samsung's web site list of compatible models but this may be because the list is out-of-date.
asked 3 years ago
MelJS
Sarasota
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry for the confusion. The D6420 will in fact offer Hulu+ connectivity.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Tv won't turn on. I tried power on TV still won't turn on.

My daughter asked why there was a red light on the lower right side of TV. She never saw it before. The TV turned off OK last night. Nothing eventful happened.
asked 3 years, 1 month ago
Moidel
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Remote Control Operation

The Remote control supplied with set operates correctly. The remote control that operates Dish system worlks fine except the OFF/On and Volume is dead. Why?
asked 3 years ago
Smucker
Huntingdon,PA
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although a universal remote would be much easier to set up in this fashion, the Remote that comes with the TV can only be used with the TV itself. The Samsung TV's remote is not a multi-device universal remote. If you have Samsung devices that offer Anynet+ (HDMI-CEC) connectivity, then you may be able to use your one TV remote to control said devices without having to program anything.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How to have a web browser in the smart hub personalised area?

I live in Canada and my tv is 6420 and it does not have a web browser.
asked 2 years, 11 months ago
user2kh
Quebec, Canada
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, this unit will not offer the Web Browser. The Browser will only be available on the D6300 and the D6900 and higher LED TVs and the D8000 Plasma TV. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

The Netflix App is not connecting to the server.

TV wireless is correctly connected. Netflix can be accessed on my PC. Netflix worked last night.
Hulu and Vudu seemed to connect.
Any ideas?
asked 2 years, 11 months ago
Mike519
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

where is the web browser with the 6420 tv

asked 2 years, 11 months ago
ricky1016
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, this unit will not offer the Web Browser. The Browser will only be available on the D6300 and the D6900 and higher LED TVs and the D8000 Plasma TV. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

Can I hook up dvd -c350 to this set

I have purchased a multi region Samung DVD-350. When I hook up it say to check cable. Am I missing something?
Check cable with wii game station and the cable and audio is fine
asked 2 years, 11 months ago
leo4814
Houston,TX
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

hpw to access amazon video

model #UN55D6420U
asked 2 years, 11 months ago
marcon
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry for the confusion. At this time, none of the 2011 Samsung Smart TVs will offer the Amazon VoD service. Since each application is developed by the company that will be supplying the content to the application, Samsung does not have any information or timelines as to when the said application will become available.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

55"smart TV. I cannot get music files to play

the picture & music files show through pc share manager and on the tv. The picture files play as needed -great! However the music files although they show they do not play - a message comes on the TV says that the file is not supported. Music files show as WMA format? Can you advise please??
PS. Great TV!
asked 2 years, 11 months ago
Batstone2
Canada
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry for the confusion. The Samsung TVs that offer AllShare and ConnectShare will only offer support for the MP3 audio format.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Netflix was removed from the Samsung Smart Hub and App Store and my tv!

Why was this done? I only use the netflix service in the smart hub. What do I need to do to get it back? I need it fixed now!
asked 2 years, 11 months ago
brookh
Las Vegas, NV
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why can't I get the YAHOO app on my new LED-3D HDTV UN55D6420UF??

asked 3 years ago
ArubaRick
Long Beach, NY
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
from the available information, the Yahoo App should be available through the Samsung Apps ecosystem in the Smart Hub. The Yahoo App should be located under the "Information" tab within the Samsung Apps section.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can a 240hz tv be dialed back to a 120hz? Are you always stuck with the video at 240hz

asked 2 years, 11 months ago
curranjg
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. Adjusting Auto Motion Plus and LED Motion Plus will give you varied picture qualities. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

will wireless keyboard remote work on the 55D6420

Or can i use one thru the USB port
asked 2 years, 11 months ago
nascar3527
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although none of the current and previous generation Samsung TVs will offer support for 3rd party keyboards and mice, this model will offer compatibility with the 2011 Samsung QWERTY remote control.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

hdmi input

when I plug my laptop on hdmi input my screen totates.. how can i correct this?
asked 2 years, 10 months ago
rickyr
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why can't I select Dolby Digital for SPDIF Output in the Sound Menu?

I can only select PCM for the SPDIF Output. I have a home receiver connected to my TV through a Digital Optical cable.
asked 2 years, 10 months ago
Teenuh
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When the TV is receiving a coaxial signal, the TV will have the ability to send 5.1 CH sound to the home theater receiver through the Optical output. However, when the source is a digital component connected to the TV via HDMI, only 2 CH audio will be output from all of the TV’s audio output. If you want to hear 5.1 CH audio, please connect the digital audio out jack from your device directly to an amplifier or home theater.

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

We have our WII hooked up but it doesn't seem to work

We hooked the WII up to the back of the tv, red, yellow and white wires but we can't figure out how to make it work.
asked 2 years, 10 months ago
scheno9
Colchester, IL
on UN55D6420UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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