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Customer Questions & Answers for
samsung UN55D6420UF

Customer Questions & Answers:
87 Questions
 | 
44 Answers

Questions & Answers for samsung UN55D6420UF

Question

Tv won't turn on. I tried power on TV still won't turn on.

My daughter asked why there was a red light on the lower right side of TV. She never saw it before. The TV turned off OK last night. Nothing eventful happened.
asked 2 years, 10 months ago
Moidel
on UN55D6420UF
0points
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why can't I get the YAHOO app on my new LED-3D HDTV UN55D6420UF??

asked 2 years, 9 months ago
ArubaRick
Long Beach, NY
on UN55D6420UF
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answer 1
from the available information, the Yahoo App should be available through the Samsung Apps ecosystem in the Smart Hub. The Yahoo App should be located under the "Information" tab within the Samsung Apps section.

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

The Netflix App is not connecting to the server.

TV wireless is correctly connected. Netflix can be accessed on my PC. Netflix worked last night.
Hulu and Vudu seemed to connect.
Any ideas?
asked 2 years, 9 months ago
Mike519
on UN55D6420UF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

will wireless keyboard remote work on the 55D6420

Or can i use one thru the USB port
asked 2 years, 9 months ago
nascar3527
on UN55D6420UF
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1 answer
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answer 1
Although none of the current and previous generation Samsung TVs will offer support for 3rd party keyboards and mice, this model will offer compatibility with the 2011 Samsung QWERTY remote control.

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

where is the web browser with the 6420 tv

asked 2 years, 8 months ago
ricky1016
on UN55D6420UF
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answer 1
From the available information, this unit will not offer the Web Browser. The Browser will only be available on the D6300 and the D6900 and higher LED TVs and the D8000 Plasma TV. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

hpw to access amazon video

model #UN55D6420U
asked 2 years, 8 months ago
marcon
on UN55D6420UF
0points
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1 answer
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answer 1
I’m sorry for the confusion. At this time, none of the 2011 Samsung Smart TVs will offer the Amazon VoD service. Since each application is developed by the company that will be supplying the content to the application, Samsung does not have any information or timelines as to when the said application will become available.

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

55"smart TV. I cannot get music files to play

the picture & music files show through pc share manager and on the tv. The picture files play as needed -great! However the music files although they show they do not play - a message comes on the TV says that the file is not supported. Music files show as WMA format? Can you advise please??
PS. Great TV!
asked 2 years, 8 months ago
Batstone2
Canada
on UN55D6420UF
0points
0out of 0found this question helpful.
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1 answer
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answer 1
I'm sorry for the confusion. The Samsung TVs that offer AllShare and ConnectShare will only offer support for the MP3 audio format.

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

we are trying to hook the surround sound to the TV and we have no clue where to plug in

asked 2 years, 7 months ago
DFrey
home
on UN55D6420UF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To connect the TV to the receiver, please use either 3.5mm jack to RCA or optical cables to connect from the TV's audio outputs to the receiver's audio inputs. The TV’s audio outputs will be located along side all of the inputs and will be marked accordingly. Please refer to the D6420's manual for detailed instructions on how to connect to an audio receiver, starting on page 12.

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I am having a problem with my TV - UN55D6420

My TV intermittently displays the error "No Signal check connected device's power, cable connection and source selection". I have seen via web search that there is a potentially known HDMI-Handshake issue with the Samsung TVs that is causing this error. Can you offer any advice? It's making me crazy.
Thanks,
asked 2 years, 7 months ago
Anonymous
NJ
on UN55D6420UF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why can't I select Dolby Digital for SPDIF Output in the Sound Menu?

I can only select PCM for the SPDIF Output. I have a home receiver connected to my TV through a Digital Optical cable.
asked 2 years, 7 months ago
Teenuh
on UN55D6420UF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
When the TV is receiving a coaxial signal, the TV will have the ability to send 5.1 CH sound to the home theater receiver through the Optical output. However, when the source is a digital component connected to the TV via HDMI, only 2 CH audio will be output from all of the TV’s audio output. If you want to hear 5.1 CH audio, please connect the digital audio out jack from your device directly to an amplifier or home theater.

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

picture does not fit into screen

asked 2 years, 6 months ago
jfilingeri
freehold, NJ
on UN55D6420UF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
press p-size button on you'r remote and go troo all the difrent size probably sceen fit will resolve it make sure the picture is not being broadcast that way
answered 2 years, 5 months ago
joduran
beberly hills
0points
0out of 0found this answer helpful.
Question

Will Samsung Active 3D Glasses (SSG-3100GB) work with a UN55D6420UF LED TV?

asked 2 years, 6 months ago
snakeyez311
on UN55D6420UF
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1 answer
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answer 1
For the 2010 Samsung “C” 3D Models, only the 2010 Samsung 3D Glasses with IR connectivity will be compatible (the “2000” series- SSG-2100AB, SSG-2200AR). For the 2011 Samsung “D” 3D Models, only the 2011 Samsung Active 3D Glasses with built in Bluetooth connectivity will be compatible (the “3000” series- SSG-3100GB, SSG-3300GR, SSG-3500CR). The 2011 glasses will not be compatible with the 2010 TVs and vice versa.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My TV will not play all .avi files--can this be fixed?

I show pictures and videos on the TV that are stored on a network hard drive. This has worked well until my daugther-in-law sent me files of sonargram videos of our new grandchild in utero. When I tried to run these files I got a message that the codec could not decode the files. I found this to be strange in that these files are .avi files, and I have successfully shown .avi files on the TV that were generated by my Canon camera. Do you have any suggestion as to how I may solve the problem? Is there a software fix that I can install in the TV? Or can you suggest a file conversion program that will solve the problem? Thanks...
asked 2 years, 5 months ago
rcarvin
Indian Harbour Beach, FL
on UN55D6420UF
0points
0out of 0found this question helpful.
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1 answer
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answer 1
that cant be fix the tv suports an espesific file you could download a converter and converted to mpeg4
answered 2 years, 5 months ago
joduran
beberly hills
0points
0out of 0found this answer helpful.
Question

How do I access a web browser after I am connected to my home wifi network?

asked 2 years, 10 months ago
jmcardosi
Santa Monica, CA
on UN55D6420UF
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1 answer
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answer 1
all you need to due is press the smart hib button and select the web browser on it if is not their is becous is not web browsing enable
answered 2 years, 5 months ago
joduran
beberly hills
0points
0out of 0found this answer helpful.
Question

Is the qwerty remote compatible with my model tv?

6420 Series Model
asked 2 years, 10 months ago
DaddyDizzle
Martinsburg, WV
on UN55D6420UF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
As a matter of fact, the QWERTY remote is compatible with the D6420.

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

would like to buy one of your cameras for my tv ,which one will work for my tv?

asked 2 years, 3 months ago
ijamesm
Texas, USA
on UN55D6420UF
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
I'm sorry for the confusion, but since the UN55D6420 does not offer Skype connectivity, none of the Samsung webcams will be compatible with it.

-MrSamsung
answered 2 years, 3 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

Internet connections

I have wireless usb internet with Verizon and I have tried to find something that pertains to using this kind of connection for our TV. I can't and I need some input as to how to do this or what I must do to get the tv internet going. Thx
asked 2 years, 3 months ago
postalclerk
Viola, KS
on UN55D6420UF
0points
0out of 0found this question helpful.
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answer 1
Currently, the only wireless adapter that can be used with the appropriate Samsung TVs is the Samsung Linkstick WIS09ABGN or WIS12ABGN. The reason for this is that all other usb wireless adapters require drivers to work. Since there is no feasible way to transfer and save hundreds of different drivers for each adapter on the TVs, Samsung created a USB wireless adapter that will work 100% of the time (plug-n-play), with out drivers. That said, the Linkstick is a WiFi dongle and does not provide wireless internet (cellular). Cellular dongles will not be compatible with the Samsung internet capable devices.

-MrSamsung
answered 2 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What happened to Google Maps? It's no longer avalible.

asked 2 years, 2 months ago
magicfor
on UN55D6420UF
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Not to deflect the question, but I'm going to send you elsewhere on this question. There are number of possibilities why a content decides to pull an app, but ultimately, it was Google's decision to remove it.
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How to have a web browser in the smart hub personalised area?

I live in Canada and my tv is 6420 and it does not have a web browser.
asked 2 years, 9 months ago
user2kh
Quebec, Canada
on UN55D6420UF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
From the available information, this unit will not offer the Web Browser. The Browser will only be available on the D6300 and the D6900 and higher LED TVs and the D8000 Plasma TV. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can I hook up dvd -c350 to this set

I have purchased a multi region Samung DVD-350. When I hook up it say to check cable. Am I missing something?
Check cable with wii game station and the cable and audio is fine
asked 2 years, 8 months ago
leo4814
Houston,TX
on UN55D6420UF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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