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Customer Questions & Answers for
UN55D6400UF

Customer Questions & Answers:
112 Questions
 | 
66 Answers

Questions & Answers for samsung UN55D6400UF

Question

where is the location of the optiical/spdif out

it shows up in the audio options, it's spec & user manual say it exists, but i do not see one anywhere
asked 2 years, 8 months ago
Anonymous
florida
on UN55D6400UF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This is only on selected models. Confirm in your manual.
answered 2 years ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
answer 2
On the back, bottom left.
answered 2 years ago
usedtolikesamsung
0points
0out of 0found this answer helpful.
Question

How do I connect my DVD to the TV

asked 2 years, 1 month ago
tnkooldude
on UN55D6400UF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Depends on the output connections you have on your DVD player. Typically you can use an AV cable or a component cable.
answered 2 years ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154739&modelname=UN55D6400UF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

I have a UN55D6400 smart tv. I purchased a WIS12ABGNX LAN adapter. The port on the tv for the LAN adapter is not USB. Do I need a different adapter

or can I plug tha adapter into a different port?
asked 2 years, 2 months ago
Coconut1
Hobe Sound, FL
on UN55D6400UF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You should have a least one USB port on your TV that you can plug the adapter into.
answered 2 years ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Connect the adapter to one of your TV's 3 USB connections. Use the one on the back of the TV for aesthetic purposes to put it out of sight. I've attached an image presenting what it should generally look like. Thank you for being a Samsung customer!

The Samsung Online Support Team
Image(s)
User submitted image
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

how do i change source names?

Want to rename the source names (hdmi) to Dvd etc.
asked 3 years ago
tmagda
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
After you press the source button on the remote, scroll down with the directional pad to the source you would like to change. Then hit tools on the remote and you will be able to select from a list of items to change the input name too. No custom names to my knowledge, and I think you have to actually have that device plugged in to change the name. Refer to page 14 of the quick guide users manual for more information.
answered 2 years, 8 months ago
Hutch419
Roseville,CA
0points
0out of 0found this answer helpful.
Question

How do I get the web browser on my TV?

asked 3 years ago
gmartinez4826
TX
on UN55D6400UF
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
From the available information, this unit will not offer the Web Browser. The Browser will only be available on the D6300 and the D6900 and higher LED TVs and the D8000 Plasma TV. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Does this model TV generate a signal that would block the UHF signal from a dish network remote?

After installing the new TV (TV#1), the dish network remote for TV #2 will not work as long as the new TV is on. If I turn off TV#1 the remote for TV#2 functions normally. The dish network remote uses a uhf signal to control TV#2.
asked 2 years, 11 months ago
rhgarcia
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

why do i keep getting network interference when i try the internet?

asked 2 years, 11 months ago
myrusty77
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

the sounds fades for no appareent reason (no scene change etc)

asked 2 years, 11 months ago
Anonymous
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

ACTIVATE MY TV

I am not able to download apps and I cant seem to see the instructions on how to activate the tv
asked 2 years, 10 months ago
Zozome
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please follow the link below for detailed instructions on how to connect your TV to a home network and how to set up Smart TV.

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Smart TV setup:
http://www.samsung.com/us/support/s...

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

With a UN55D6400u I am having trouble with the PC input. The TV flashes on and off. How can I fix?

asked 2 years, 9 months ago
bbabb
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i set the tv to be at 120 Hz

asked 2 years, 9 months ago
gian1320
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

which wall mount is good for this tv?

asked 2 years, 8 months ago
SpartaJ
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The added link is the mount I would recommend. Slim and extremely easy to install as a DIY.
 
Products from my answer
New Ultra Slim Depth Wall Mount (WMN2000B)
 
 
 
 
 
answered 2 years ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
Question

Does it matter which hdmi ports to use?

I'm hooking up my new tv (UN55D6400UF) to a cable box, samsung 3D blu ray player and a bose cinemate II. The bose I'll hook directly into the optical audio out of the tv. Just wondering if it matters which hdmi ports I use to hook up the cable box and 3d blue ray player bd-5500 to. I know hdmi1 is for dvi and hdmi2 is for arc. Do I need to hook either the box or the blu ray to one of these or should I leave these open or does it matter? both will be hdmi to hdmi connections.
asked 2 years, 8 months ago
MikeinWNC
Asheville, NC
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It does not really matter which HDMI ports you use as long as you know what devices are connect to which ports for functionality.
answered 2 years ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
Question

I WANT TO BUY APPS BUT IT TELLS THAT I HAVEN'T SELECT A DEVICE,

asked 2 years, 8 months ago
GERMAN1976
BALTIMORE,MD
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can purchase the apps directly from the smart hub. There is no reason to access and purchase apps on the website.
answered 2 years ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
Question

Bleeding issues

I just bought this tv in the middle of January and just recently I've noticed white spots on the edges of the screen. It is very noticeable during shows or movies that have dark scenes. Please help
asked 2 years, 6 months ago
Baptist
Philadelphia
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. Before contacting support, you could also try performing a firmware update and see if that solves your issue. Please have your device’s exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Warranty Extension?

Is 12 mo. warrant extended an additional 3 months, as a benefit from registering the new TV, which I've done?
asked 2 years, 5 months ago
Jerre
PA
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry, but all warranty questions should be answered by a live Samsung Support specialist to help prevent any confusion. Please have your TV's serial number and model number ready for the specialist.
A specialist can be reached at 800-SAMSUNG.

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What year is my TV?

Hi, I bought a UN55d6400uf TV, and I notice many accessories specify the year of the TV. What year is the TV, and would it work, for example, with the 3D glasses sold as 2012? Thank you, Jenifer
asked 2 years, 4 months ago
mjjcordova
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That particular model was for 2011. And yes, currently, the 2012 3D glasses (SSG-4100GB) are designed to be backwards compatible to 2011 model TVs.
answered 2 years, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why is the TV slow at responding to commands for the remote control.

The TV is extremely slow at completing task from the remote control. The receiver can take anywhere between 20 to 180 seconds to respond to signals using the remote (SMART and/or main Menu, etc). Sometime longer to respond to HDMI inputs from Direct TV receiver or XBox
asked 2 years, 3 months ago
FMcAdoo
Dayton, OH, USA
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank for contacting Samsung.

We're sorry to hear you're encountering this issue. If you have not already done so, we recommend you consider updating the firmware for this TV. According to our research, the most recent update for this TV was issued on 4/5/2012. You can learn more about how to do this via the link below.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168699&modelname=&modelcode=&session_id=

If you've already updated the firmware, something else to consider would be a factory reset of the TV.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5306&prd_ia_cd=N0000058&map_seq=31175

If the issue persists after trying one or both recommended steps above, we suggest your file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Error when installing Allshare on Windows 7

Receive the following error trying to install Allshare on Windows 7 64-bit: "Error applying transforms. Verify that the specified transform paths are valid. c:\windows\installer\{DF47ACA3-7C78-4C08-8007-AC682563C9F1}\1033.MST.
asked 2 years, 2 months ago
Nitroxron
Sarasota FL
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

This issue is indicative of a broken or incomplete software installation or corrupt registry entries within Windows. We recommend you open the following link in Internet Explorer, click RUN NOW and work through the prompts to let the Microsoft Fix-It tool attempt to diagnose and repair the issue/s.

http://support.microsoft.com/mats/Program_Install_and_Uninstall/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

what is RVU TV series 6?

i get this when i turn my pc on, when i click to install it fails...how can i fix this
asked 2 years, 1 month ago
RICHRUIZ3
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please ensure you've upgraded to the most recent firmware version: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2157&prd_ia_cd=N0000058&map_seq=37536

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
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