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Customer Questions & Answers for
UN55D6400UF

Customer Questions & Answers:
112 Questions
 | 
66 Answers

Questions & Answers for samsung UN55D6400UF

Question

I have a UN55D6400 smart tv. I purchased a WIS12ABGNX LAN adapter. The port on the tv for the LAN adapter is not USB. Do I need a different adapter

or can I plug tha adapter into a different port?
asked 2 years, 3 months ago
Coconut1
Hobe Sound, FL
on UN55D6400UF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You should have a least one USB port on your TV that you can plug the adapter into.
answered 2 years, 2 months ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Connect the adapter to one of your TV's 3 USB connections. Use the one on the back of the TV for aesthetic purposes to put it out of sight. I've attached an image presenting what it should generally look like. Thank you for being a Samsung customer!

The Samsung Online Support Team
Image(s)
User submitted image
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

where is the location of the optiical/spdif out

it shows up in the audio options, it's spec & user manual say it exists, but i do not see one anywhere
asked 2 years, 10 months ago
Anonymous
florida
on UN55D6400UF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This is only on selected models. Confirm in your manual.
answered 2 years, 2 months ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
answer 2
On the back, bottom left.
answered 2 years, 2 months ago
usedtolikesamsung
0points
0out of 0found this answer helpful.
Question

How do I connect my DVD to the TV

asked 2 years, 3 months ago
tnkooldude
on UN55D6400UF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Depends on the output connections you have on your DVD player. Typically you can use an AV cable or a component cable.
answered 2 years, 1 month ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154739&modelname=UN55D6400UF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I get the web browser on my TV?

asked 3 years, 1 month ago
gmartinez4826
TX
on UN55D6400UF
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
From the available information, this unit will not offer the Web Browser. The Browser will only be available on the D6300 and the D6900 and higher LED TVs and the D8000 Plasma TV. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

the sounds fades for no appareent reason (no scene change etc)

asked 3 years, 1 month ago
Anonymous
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I don't see the Web Browser app on my un55d6400 TV. How do I get this app installed?

asked 3 years ago
vaparsi
California
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, this unit will not offer the Web Browser. The Browser will only be available on the D6300 and the D6900 and higher LED TVs and the D8000 Plasma TV. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

ACTIVATE MY TV

I am not able to download apps and I cant seem to see the instructions on how to activate the tv
asked 3 years ago
Zozome
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please follow the link below for detailed instructions on how to connect your TV to a home network and how to set up Smart TV.

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Smart TV setup:
http://www.samsung.com/us/support/s...

Thank you for the opportunity to assist you,

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

DO I HAVE WEB BROWSER

CAN I SEACH ONLINE
asked 3 years, 1 month ago
MAGDA00
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, this unit will not offer the Web Browser. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
-2points
0out of 2found this answer helpful.
Question

When using the apps such as the internet or Hulu plus, the screen stops and starts, what do we do to correct?

asked 2 years, 11 months ago
Anonymous
home
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I watch Amazon Instant Video on Samsung UN55D6400?

asked 3 years ago
godftr
SC. USA
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry for the confusion. At this time, none of the 2011 Samsung Smart TVs will offer the Amazon VoD service. Since each application is developed by the company that will be supplying the content to the application, Samsung does not have any information or timelines as to when the said application will become available.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

We have the correct HDMI cable however we are only accessing the 720 rather than the 1080. What are we doing wrong

asked 2 years, 10 months ago
cgraber
St. Louis
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Might want to check out the settings on you output device, that sometimes will control the screen resolution.
answered 2 years, 2 months ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
Question

Does it matter which hdmi ports to use?

I'm hooking up my new tv (UN55D6400UF) to a cable box, samsung 3D blu ray player and a bose cinemate II. The bose I'll hook directly into the optical audio out of the tv. Just wondering if it matters which hdmi ports I use to hook up the cable box and 3d blue ray player bd-5500 to. I know hdmi1 is for dvi and hdmi2 is for arc. Do I need to hook either the box or the blu ray to one of these or should I leave these open or does it matter? both will be hdmi to hdmi connections.
asked 2 years, 10 months ago
MikeinWNC
Asheville, NC
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It does not really matter which HDMI ports you use as long as you know what devices are connect to which ports for functionality.
answered 2 years, 2 months ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
Question

I NEED A CODE FOR NETFLIX

asked 2 years, 10 months ago
59665966
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please follow the link below for detailed instructions on how to connect your TV to a home network, how to set up Smart TV and how to activate Netflix. If you continue to have an issue, please contact Samsung service at 800-SAMSUNG directly.

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Smart TV setup:
http://www.samsung.com/us/support/s...

Netflix setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=140413&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Bleeding issues

I just bought this tv in the middle of January and just recently I've noticed white spots on the edges of the screen. It is very noticeable during shows or movies that have dark scenes. Please help
asked 2 years, 7 months ago
Baptist
Philadelphia
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. Before contacting support, you could also try performing a firmware update and see if that solves your issue. Please have your device’s exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do we change from 720 to 1080 resolution

We have a digital cable box and it shows that the resolution is 720 and we just bought a brand new Samsung 3D 1080p 120Hz and our cable box shows the the resolution is 720 but it should show 1080. We have tried ESPND (a true HD channel) and it still shows 720 on the box.
asked 2 years, 10 months ago
sufley
Chicago, IL
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 1080p set and it will always upscale your lower resolution content to 1080p, regardless of any settings you may have active. The reason you are seeing the 720 in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 720 you are seeing is the signals actual resolution and not the screen’s resolution. Currently there is no way to display the screen’s Hz or resolution in the info box.

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i change source names?

Want to rename the source names (hdmi) to Dvd etc.
asked 3 years, 2 months ago
tmagda
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
After you press the source button on the remote, scroll down with the directional pad to the source you would like to change. Then hit tools on the remote and you will be able to select from a list of items to change the input name too. No custom names to my knowledge, and I think you have to actually have that device plugged in to change the name. Refer to page 14 of the quick guide users manual for more information.
answered 2 years, 10 months ago
Hutch419
Roseville,CA
0points
0out of 0found this answer helpful.
Question

3D Glasses will not snyc

asked 2 years, 6 months ago
surveycj
tn
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try passive glasses
answered 2 years, 2 months ago
usedtolikesamsung
0points
0out of 0found this answer helpful.
Question

When does my warranty expire?

When does my warranty expire for my TV? The SN doesn't register online either. Can someone please address that. It won't allow me to change it.

JM
asked 2 years, 5 months ago
jayscin
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, we have insufficient knowledge to be able to change that based upon your message here. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can I install skype on this TV?

asked 2 years, 4 months ago
alias
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Skype is only compatible with the LED TV models in the 7000 and 8000 series.

If you would like to view a list of what apps are available for your TV, open the link below and if you are not immediately prompted to choose your Samsung model from the tiered drop-down menu, click "Show Apps for a Specific Device", select your model and a list of the apps currently available for your device will be shown.

http://www.samsung.com/us/appstore/browse

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how to I find version of firmware on my 55" 3D Led Tv?

asked 2 years, 10 months ago
davepro
Newport Center, VT 05857
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In the TV menu under support.
answered 2 years, 2 months ago
usedtolikesamsung
0points
0out of 0found this answer helpful.
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