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Customer Questions & Answers for
UN55D6400UF

Customer Questions & Answers:
112 Questions
 | 
66 Answers

Questions & Answers for samsung UN55D6400UF

Question

where is the location of the optiical/spdif out

it shows up in the audio options, it's spec & user manual say it exists, but i do not see one anywhere
asked 2 years, 9 months ago
Anonymous
florida
on UN55D6400UF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This is only on selected models. Confirm in your manual.
answered 2 years, 1 month ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
answer 2
On the back, bottom left.
answered 2 years, 1 month ago
usedtolikesamsung
0points
0out of 0found this answer helpful.
Question

How do I connect my DVD to the TV

asked 2 years, 2 months ago
tnkooldude
on UN55D6400UF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Depends on the output connections you have on your DVD player. Typically you can use an AV cable or a component cable.
answered 2 years, 1 month ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154739&modelname=UN55D6400UF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

I have a UN55D6400 smart tv. I purchased a WIS12ABGNX LAN adapter. The port on the tv for the LAN adapter is not USB. Do I need a different adapter

or can I plug tha adapter into a different port?
asked 2 years, 3 months ago
Coconut1
Hobe Sound, FL
on UN55D6400UF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You should have a least one USB port on your TV that you can plug the adapter into.
answered 2 years, 1 month ago
usedtolikesamsung
FL
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Connect the adapter to one of your TV's 3 USB connections. Use the one on the back of the TV for aesthetic purposes to put it out of sight. I've attached an image presenting what it should generally look like. Thank you for being a Samsung customer!

The Samsung Online Support Team
Image(s)
User submitted image
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

how do i change source names?

Want to rename the source names (hdmi) to Dvd etc.
asked 3 years, 1 month ago
tmagda
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
After you press the source button on the remote, scroll down with the directional pad to the source you would like to change. Then hit tools on the remote and you will be able to select from a list of items to change the input name too. No custom names to my knowledge, and I think you have to actually have that device plugged in to change the name. Refer to page 14 of the quick guide users manual for more information.
answered 2 years, 9 months ago
Hutch419
Roseville,CA
0points
0out of 0found this answer helpful.
Question

My CD player is not Blue Ray

Does that make a difference, My DVDs have NO sound and the colors are off
asked 3 years, 1 month ago
Don6126
South Bend, IN
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get the web browser on my TV?

asked 3 years, 1 month ago
gmartinez4826
TX
on UN55D6400UF
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
From the available information, this unit will not offer the Web Browser. The Browser will only be available on the D6300 and the D6900 and higher LED TVs and the D8000 Plasma TV. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Does this model TV generate a signal that would block the UHF signal from a dish network remote?

After installing the new TV (TV#1), the dish network remote for TV #2 will not work as long as the new TV is on. If I turn off TV#1 the remote for TV#2 functions normally. The dish network remote uses a uhf signal to control TV#2.
asked 3 years ago
rhgarcia
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

why do i keep getting network interference when i try the internet?

asked 3 years ago
myrusty77
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what does 1280x720/60p mean ?

asked 3 years ago
PWS1
Highland Village, Texas
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The 1280 x 720 is the resolution of the TV and the 60p is the framerate
answered 2 years, 11 months ago
loneraven31
0points
0out of 0found this answer helpful.
Question

DO I HAVE WEB BROWSER

CAN I SEACH ONLINE
asked 3 years, 1 month ago
MAGDA00
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, this unit will not offer the Web Browser. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
-2points
0out of 2found this answer helpful.
Question

the sounds fades for no appareent reason (no scene change etc)

asked 3 years ago
Anonymous
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Connecting A Mac book pro wireless

I'm finding it very hard to connect my Mac book pro to my new led tv.
asked 3 years, 1 month ago
srowelll
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are three ways to connect your PC or Mac to your Samsung TV for monitor functionality: monitor cable, HDMI to HDMI or HDMI to VGA/DVI/Displayport. Please note, in the PC's operating system, you will need to set the display settings to either clone or extended view and set the PC’s resolution to match that of the maximum resolution of the TV in order to view your PC's desktop on the TV.

Although all of these connections are easy to hook up, the PC monitor cable is the most common. To connect it this way, just use a standard PC monitor cable to connect from the monitor out of your PC to the PC input on the TV. Some adjustments to the PC's resolution is required.

If your PC offer HDMI out, I would highly suggest using this connection, since it is a basic plug-n-play connection (meaning almost no adjustment is needed on the TV or PC).

HDMI to VGA/DVI/Displayport is almost the same as straight HDMI, but in this case, you will want to connect the DVI end of the cable to the PC (if available) and the HDMI into the TV. This is also considered a plug-n-play connection.

Unless otherwise specified by your PC manufacturer, you will need to connect the PC's audio to the TV with a separate cable (3.5mm jack cable), since most PCs do not support audio over HDMI, VGA or DVI.

Additionally, the Samsung TVs do not offer wireless or networked monitor capabilities.

Thank you for the opportunity to assist you,

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why does my set always indicate a refresh rate of 60 HZ when it's a 120 Hz set?

While watching sports and other action programs when I check the information on my set it say it's "HDMI/1080i - 60 HZ). How do I get it to increase the refresh rate?
asked 3 years ago
K98psp
Virginia
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

I don't see the Web Browser app on my un55d6400 TV. How do I get this app installed?

asked 2 years, 11 months ago
vaparsi
California
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, this unit will not offer the Web Browser. The Browser will only be available on the D6300 and the D6900 and higher LED TVs and the D8000 Plasma TV. Unfortunately, I currently do not have any information on Samsung Apps or Smart TV features being added to the 2010 and earlier models that do not offer previously mentioned features.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what wall mount do you recommend for the Samsung UN55D6400?

I need a vertical wall mount
asked 2 years, 11 months ago
ekrusch
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although I cannot recommend another manufacturer's wall mount, I can say that any universal wall mount that offers a VESA bracket size of 400mm x 400mm or the Samsung WMN2000B ultra Slim Wall Mount should be compatible with your TV.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

ACTIVATE MY TV

I am not able to download apps and I cant seem to see the instructions on how to activate the tv
asked 2 years, 11 months ago
Zozome
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please follow the link below for detailed instructions on how to connect your TV to a home network and how to set up Smart TV.

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Smart TV setup:
http://www.samsung.com/us/support/s...

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I can't connect to Netflix on my tv, it is saying that i have no interenet connection when I actually do?? need help..

asked 2 years, 11 months ago
henry578
honolulu
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I watch Amazon Instant Video on Samsung UN55D6400?

asked 2 years, 11 months ago
godftr
SC. USA
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry for the confusion. At this time, none of the 2011 Samsung Smart TVs will offer the Amazon VoD service. Since each application is developed by the company that will be supplying the content to the application, Samsung does not have any information or timelines as to when the said application will become available.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

With a UN55D6400u I am having trouble with the PC input. The TV flashes on and off. How can I fix?

asked 2 years, 10 months ago
bbabb
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

When using the apps such as the internet or Hulu plus, the screen stops and starts, what do we do to correct?

asked 2 years, 10 months ago
Anonymous
home
on UN55D6400UF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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