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Customer Questions & Answers for
UN55D6050TF

Customer Questions & Answers:
404 Questions
 | 
299 Answers

Questions & Answers for samsung UN55D6050TF

Question

How do you turn off the closed caption when it will not let you in that field

asked 2 years, 8 months ago
rsmith2
Fayetteville North Carolina 28306
on UN55D6050TF
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
I believe the CC button on the remote only works for rabbit ear antenna broadcasts! I'm not kidding.
answered 2 years, 7 months ago
oneunderpar
Boston
0points
0out of 0found this answer helpful.
answer 2
Great question! One answer might be, if you have a cable connection, to disable CC in the cable menu.
There's a detailed procedure describing how to do that in another post that I answered.
p.s. I'm still trying waiting for an answer to my question of how to get CC to work from a VCR player.
answered 2 years, 7 months ago
oneunderpar
Boston
0points
0out of 0found this answer helpful.
answer 3
Great question! The answer is not easy. If you have a Cable Box input, the CC can be disabled in the
Cable service menu. As far as using the TV remote to toggle CC, you need to ask a very high level Samsung expert. Good luck!
answered 2 years, 7 months ago
oneunderpar
Boston
0points
0out of 0found this answer helpful.
Question

Remote device code for tv

I am trying to program my cable tv remote to work with tv, but can not locate the correct 4 digit code
asked 2 years, 11 months ago
JeffSkill
on UN55D6050TF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have AT&T U-verse and it lets me go through menus of the set top box and it gives lists of four digit codes. Is your cable box able to give you that?
answered 2 years, 10 months ago
RakkmUp
South Florida
0points
0out of 0found this answer helpful.
answer 2
Due to some manufacturers using different codes for their IR remotes, Samsung does not offer universal codes or support for these remotes. In order to find out your remote’s code for our Samsung TVs, it is best that you contact your remotes manufacturer for further details.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is there a wireless keyboard for UN55D6050 model?

asked 2 years, 9 months ago
mnt1979
on UN55D6050TF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
no
answered 2 years, 7 months ago
joduran
beberly hills
-1point
0out of 1found this answer helpful.
answer 2
no only d6900 models and up
answered 2 years, 7 months ago
joduran
beberly hills
-1point
0out of 1found this answer helpful.
Question

Why is PIP option grayed out?

PIP worked fine a couple of days ago. Now the option is grayed out. I can't find anything in the manuals or emanuals other than the option isn't available in SMARTHUB mode. I'm watching live TV with a DVD player. NOT in SMARTHUB mode. What happened?
asked 2 years, 9 months ago
wynelle
Vacaville, CA
on UN55D6050TF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
you ned to have the cable box atached with coax cable
answered 2 years, 7 months ago
joduran
beberly hills
0points
0out of 0found this answer helpful.
answer 2
becous you are not using coax cables
answered 2 years, 7 months ago
joduran
beberly hills
0points
0out of 0found this answer helpful.
Question

Does this TV have a headphone jack?

I wish to mute the main speakers, and just
listen by headphones.
asked 2 years ago
newtonville
on UN55D6050TF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You do have the option of connecting wireless headphones to your TV. Please review the following support article for additional info on this option.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=159083&modelname=UN55D6050TFXZA

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

No Samsung TVs over 32" have included headphone jacks since 2008. We're sorry for the inconvenience.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

netflix plays but then blacks out every few seconds

asked 2 years, 11 months ago
familyguy7
north carolina
on UN55D6050TF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I recently hooked up the internet on this tv and was having this same issue. I was using the wireless LAN adapter. Initially, I launched Netflix and began to stream a movie and received the blackouts every 10 seconds. I closed the app and upgraded the TV's firmware (Ver.1026.0 rel. 01/03/2012). Upon launching Netflix again, Netflix was also upgraded to a new version. I have a dual band router so I also switched the WLAN connection from 2.4ghz to 5. The blackouts no longer appear. If you have the option to hard wire the LAN connection, performance may improve as well.
answered 2 years, 7 months ago
Dbo2011
San Diego, CA
0points
0out of 0found this answer helpful.
answer 2
From the available information, the blinking you are seeing is actually the Netflix application readjusting the resolution as your connection speed changes. Unfortunately, since this is caused by Netflix's own app, I currently do not have any information as to when this feature may be removed from the app.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can this model be mounted on the wall. I was reading a review which said it cannot since samsung does not make a wall mount for a 55" tv.

I am ready to purchase this tv, but need to be able to mount on wall. The review said it does not meet VESA specs per manual and should only be mounted using samsung mounting kit. It went on to say a mounting kit was not available.
asked 3 years ago
friscokid02
frisco, tx
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, Use 400X400 VESA specs. I just hung my new 55" up today.
answered 2 years, 10 months ago
Chicochris
0points
0out of 0found this answer helpful.
Question

I cannot fgure out how you can access the web via SMART

I havwe tried most apps and I cannot access site to which I have access such as HBO. I have the system setup to my wireless up and have connectivity
asked 3 years ago
rparker
az
on UN55D6050TF
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
After speaking with customer support the explanation was that the model 6050 does not have web access capabilities, only app access. The web browser appears to be available on models 6300 and 6900 or later models.
answered 3 years ago
Cgoertz05
Maui
-1point
0out of 1found this answer helpful.
Question

I have been searching forever. Where is the web browser? I do not see it in the Samsung Apps.

asked 3 years ago
kayendi
Houston, TX
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I don't believe this particular model offers the web browser. From what I have read and seen, the higher-priced models offer the web browser.
answered 2 years, 9 months ago
fsgwife
0points
0out of 0found this answer helpful.
Question

TV will not accept Security Key for wireless connection.

I get to Wireless (General) it finds our Network name, I hit enter and it asks for Security key. I enter our Security Key word, it looks for the connection, dosen't find it and pops up with a box that says I should unplug/plug the wireless modem and try again. After 3 or 4 attempts still nothing but what it does is disconnect the Wireless unit (D-Link DIR 615) and I have to unplug the power, wait a bit and plug it back in and that brings the Wireless unit back up. I know the TV's Wireless connection attempt disconnects the Wireless unit because a Laptop, 20 feet away stops working and the Wireless connection to that has never been a problem.
Thanks
asked 3 years ago
Hipster
Peachtree City Ga
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Do you have a WPA encrypted password? for some reason, WPA doesn't seem to like 2 devices being logged in at once. I recommend changing your wireless encryption to a WEP - that worked for me!
answered 2 years, 8 months ago
bobasha
-1point
0out of 1found this answer helpful.
Question

External Speakers

Is there an output jack on the back of the TV that has an analog output to drive external speakers directly without having an amplifier in between the TV and the speakers? Note that I am looking for an analog output from the TV and not digital.
asked 3 years ago
Anonymous
Austin, TX
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes there is. It's a 1/8" mini jack. The same kind of jack on your computer's sound card, and very common with head phones. However, you will most definitely want to use externally powered speakers like the kind that are available for computers. I tried some old Labtech speakers 2-satellite and one subwoffer with external power. It worked great but, I can't control the volume without touching the speakers, bummer.
answered 2 years, 10 months ago
SamsungNick
0points
0out of 0found this answer helpful.
Question

Can the Samsung [Model UN55D6050] 50" LED/ LCD be wall mounted

Some reviews state that it does not meet VERSA standards, some say you need to buy screws at a hardware store. This is replacing a wall mounted set, and I cannot buy it if it cannot be wall mounted.
asked 2 years, 11 months ago
ElectroTom
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
yes, use the required wall mount for the 50" tv
answered 2 years, 10 months ago
Bukie
Mankato MN
0points
0out of 0found this answer helpful.
Question

How can I stop the Smart TV sign in, which auto comes up when you turn on the tv?

asked 2 years, 11 months ago
CJWO
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
With the remote click MENU, then select SYSTEM, then GENERAL, then BOOT LOGO...
answered 2 years, 10 months ago
RakkmUp
South Florida
0points
0out of 0found this answer helpful.
Question

having problems with apps

can't find the amazon tv app... can't get the smart tv app registered.
asked 2 years, 11 months ago
dmsneed
o fallon il
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Connecting to router

I recently changed my router and have an Open WEP setup for the TV and it will not connect to the router. Any ideas why this is happening.
asked 2 years, 11 months ago
tesedg
ca
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please follow the link below for detailed instructions on how to connect your TV to a home network.

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Remote Controler

Is it possible to purchase the newer type remote that has a alphabetical key pad built in for my UN556050 TFXZA?
asked 2 years, 11 months ago
TVjunque
Rio Rancho
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, this model will not offer compatibility with the QWERTY remote control. Additionally, none of the current and previous generation Samsung TVs will offer support for 3rd party keyboards and mice.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I just received confirmation that I successfully registerd my new TV. The message also said that I extended my warranty for 3 months.

I didn't request an additional warranty. Am I being charged for this?
asked 2 years, 11 months ago
Anonymous
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry for the confusion. The additional 3 months of warranty when registered is complimentary.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I make the picture not blur when a fast sporting action is taking place, ie. a pitcher in baseball pitching the ball.

asked 2 years, 11 months ago
Hench04
Massachusetts
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Pic Mode : Movie
Backlight : 12
Contrast : 80
Brightness : 43
Sharpness : 10
Color : 50
Tint : 50
Gamma : 0

Shadow Detail : 0 (it is an Auto setting, personally I fear anything automatic lol)

Color Space : Custom
Red
R : 45
Green
R: 7
G : 60
B: 3
Blue
R : 3
B : 52
Yellow
R : 51
G : 55
Cyan
G : 57
B : 60
Magenta
R : 44
B : 46

White Balance
R-Offset : 25
G-Offset : 25
B-Offset : 25
R-Gain : 28
G-Gain : 25
B-Gain : 30

Color Temp : Warm 2

Game Mode
Backlight : 11
Contrast : 75 (I noticed anything above 80 red was starting to be introduced).
Brightness : 43
Sharpness : 10
Color : 47
Tint : 50

Color Space : Auto

White Balance
R-Offset : 25
G-Offset : 25
B-Offset : 26
R-Gain : 32
G-Gain : 24
B-Gain : 28

Color Temp : Warm 2
answered 2 years, 9 months ago
Kicopuertorico
portland, OR
0points
0out of 0found this answer helpful.
Question

our new TV is intermittently snowy and flickering

it started out fine and then began about 11/2 hours into the viewing
asked 2 years, 11 months ago
cpsquibb
87113
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do you get the tv to shut off.

Optical audio stays on when tv is off?
asked 2 years, 11 months ago
bjohn81324
Albuquerque, NM. 87123
on UN55D6050TF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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