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Customer Questions & Answers for
samsung 55" Class 9000 Series 3D 1080p LED HDTV

Customer Questions & Answers:
170 Questions
 | 
100 Answers

Questions & Answers for samsung 55" Class 9000 Series 3D 1080p LED HDTV

Question

My stand was damaged in a move, how much should I ask the moving company for replacement cost??

I have the 55" samsung 9000 series
asked 2 years, 4 months ago
Anonymous
kentucky
on 55" Class 9000 Series 3D 1080p LED HDTV
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Question

Where can I find 3D glasses for this tv?

asked 2 years, 4 months ago
Toneka
Houston, Texas
on 55" Class 9000 Series 3D 1080p LED HDTV
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answer 1
I found mine at best buy or you can just look on Samsungs home page.
answered 2 years, 2 months ago
aw1fly
Arlington, WA
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Question

Iwas told the UN55C9000ZF I purchased has a 2 year warranty. Is this true?

asked 2 years, 4 months ago
Bigd83226
Houston
on 55" Class 9000 Series 3D 1080p LED HDTV
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1 answer
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answer 1
From the available information, the C9000 will only offer a 12 month parts and labor warranty. Please navigate to the link below for more information on this unit's warranty.

http://www.samsung.com/us/support/s...

-MrSamsung
answered 2 years, 4 months ago
MrSamsung
Samsung HQ
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Question

Our TV has gone back to some kind of display mode. How do we remove this display.

Every 30 seconds a pop up in on the entire left hand side of the screen starts. It goes through 4 different displays showing features of the TV - something you would imagine seeing in the store when purchasing the TV. How do we remove this?
asked 2 years, 5 months ago
lcalvey
North Ridgeville, Ohio
on 55" Class 9000 Series 3D 1080p LED HDTV
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answer 1
To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 2 years, 4 months ago
MrSamsung
Samsung HQ
0points
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Question

if I reset my tv to default settings will that give me the picture i saw in the store?

asked 2 years, 5 months ago
nlaw
on 55" Class 9000 Series 3D 1080p LED HDTV
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Question

Samsung C9000 is having problems staying connected to WiFi

Everytime I turn off the TV and turn it back on I have to unplug WiFi adaptor from TV and plug it back in and than re-connect to my wireless network again.
asked 2 years, 5 months ago
mdang001
Colorado
on 55" Class 9000 Series 3D 1080p LED HDTV
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1 answer
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
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Question

remote software upgrade

Hello, I can not upgrade touch remote for tv c9000. It is pluged to charging cable but it responding always "Failed to connect" whatever I do. It is connected to internet, from TV I can easly browse internet.
Please respond how can I upgrade remote since SW is already two years old.
Thank you!
asked 2 years, 5 months ago
eisposta
on 55" Class 9000 Series 3D 1080p LED HDTV
0points
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

The remote control doesn't hold a charge for more than a few days, even though it's rarely used. What is wrong with it?

The remote's been replaced once (original was defective.) Both had/have an incredibly short battery life despite being kept on a shelf since the slightest movement bumps it on. It--literally--is always dead and must be plugged in for the occasional menu use. (and . . . could it possibly be more difficult to reach the Menu?!!)

Hope there is now a fix for this--sort of ridiculous for this fantastic TV to have such a lousy remote
asked 2 years, 5 months ago
DianneofCalifornia
California
on 55" Class 9000 Series 3D 1080p LED HDTV
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2 answers
Answers
answer 1
I had this same problem. I updated the remote with the latest firmware, reprogrammed it with my network settings. so far it holds a charge for at least a week with normal usage.
answered 2 years, 3 months ago
glens
San Jose CA
0points
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answer 2
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Cannot get 3d to work. I have seen 60hz somewhere but don't know if it is running at 60hz.

asked 2 years, 6 months ago
ofladrt
New Hampshire
on 55" Class 9000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is the tv audio available at the USB port

If I plug in a USB to bluetooth adapter can I pick up the tv audio on a Bluetooth headset?
asked 2 years, 6 months ago
DelArthur
Rockford, il
on 55" Class 9000 Series 3D 1080p LED HDTV
0points
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1 answer
Answers
answer 1
From the available information, none of the Samsung TVs will support Audio through the USB port, nor will devices like Bluetooth dongles be compatible with the TVs.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get the manual for my touch remote RMC30C1

asked 2 years, 6 months ago
Chickwolf
Berkeley, Ca
on 55" Class 9000 Series 3D 1080p LED HDTV
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Question

how to make 3d glasses work for the 9000 tv

i have bought the Ultra Lightweight Rechargeable 3D Glasses for 2011 3D TVs and i dont see it in 3d . i have turned on 3d on and turned on the glasses but i still dont see it in 3d is there something i have to see it in 3d
asked 2 years, 6 months ago
deviida
brooklyn new york
on 55" Class 9000 Series 3D 1080p LED HDTV
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1 answer
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answer 1
For the 2010 Samsung “C” 3D Models, only the 2010 Samsung 3D Glasses with IR connectivity will be compatible (the “2000” series- SSG-2100AB, SSG-2200AR). For the 2011 Samsung “D” 3D Models, only the 2011 Samsung 3D Glasses with built in Bluetooth connectivity will be compatible (the “3000” series- SSG-3100GB, SSG-3300GR, SSG-3500CR). The 2011 glasses will not be compatible with the 2010 TVs and vice versa.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Will the samsung in built media player read blue ray menu files

I have a samsung un55c9000 tv and connect my usb drives to play video files of it.
I have a question whether the samsung inbuilt media player is capable of reading blue ray menus from a .iso file.The .Iso file is a copy of the blue ray disc that i have copied to my usb drive.

This feature would be a great help as i dont have a blue ray player
asked 2 years, 7 months ago
vamsi333
55426
on 55" Class 9000 Series 3D 1080p LED HDTV
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1 answer
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answer 1
I'm sorry to say, but from the available information, it seems that ISOs and Blu-Ray menu files will not be support by the Samsung TV's ConnectShare Video media playback feature at this time.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why the battery charge in remote control does NOT last longer than around 30 hrs ?

asked 2 years, 7 months ago
skinasa
USA
on 55" Class 9000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What driver should be used with the 55C9000 on a MES PC?

asked 2 years, 7 months ago
jimmiescott
on 55" Class 9000 Series 3D 1080p LED HDTV
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Question

I have a Samsung 8000 series 3D TV. Can the PIP function have two different TV channels on? I have comcast/digital box.

asked 2 years, 7 months ago
rangerTV
Atlanta
on 55" Class 9000 Series 3D 1080p LED HDTV
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Question

how do I watch espn360 through tv?

asked 2 years, 7 months ago
bamalover
on 55" Class 9000 Series 3D 1080p LED HDTV
0points
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Question

I have the 55" 9000 series TV and it won't connect to my wireless network - any tips?

asked 2 years, 7 months ago
KeithA1
80550
on 55" Class 9000 Series 3D 1080p LED HDTV
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1 answer
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answer 1
hope this has been answered, but if not, here's what worked for me. I'm assuming you followed the user guide directions, so won't repeat those. They left out/weren't clear on a couple of vital points!

When you get a choice of networks, the remote should be paired with the "SEC Network", not your home wireless network. Doesn't make sense, but was the only thing that worked. If you connect to your home network, it works temporarily, but not the next day. Can't remember why.

In case this is a problem, too: Set up TV and set up remote
Unplug the dongle and re-plug it if you don't get a wireless option

The user guide leaves a lot to be desired. There were more pages in the user guide for a 25-year-old TV!!
answered 2 years, 5 months ago
DianneofCalifornia
California
0points
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Question

Picture in Picture

I don't see any information in the Series 9 User manual about PIP? I was told that it was available on this TV. Can You point Me to the right place. Thank-You.
asked 2 years, 7 months ago
jlutter
Fort Myers FL
on 55" Class 9000 Series 3D 1080p LED HDTV
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1 answer
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answer 1
This unit does actually have a 1-tuner PiP system. PiP 1-tuner systems only allow for one cable connection to be shown at a time on the screen. In order to connect it up, you will need a hard line going into the TV (cable coax) and an active secondary connection (HDMI, component, PC). To activate it up, either head into the TV's menu or click the Tools button on the remote control.

Again, you will need both a coax connection and a secondary input connection in order to properly activate and view PiP on your set. If your option is grayed out, this means that one of the required connections is not active and connected properly.

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

What is the part number for the remote charger?

My model number for my TV is UN55C9000 and I am needing the part of the remote charger that plugs into the remote and then the cable plugs into the wall charger.
asked 2 years, 8 months ago
Cduggan
Houston, TX
on 55" Class 9000 Series 3D 1080p LED HDTV
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answer 1
Although I do not have the actual part numbers, Parts for your product maybe available through 800-SAMSUNG or Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
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