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55" Class 7100 Series 3D 1080p LED HDTV

Customer questions and answers for
55" Class 7100 Series 3D 1080p LED HDTV

Customer questions and answers:
85 Questions
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47 Answers

Customer questions and answers for samsung 55" Class 7100 Series 3D 1080p LED HDTV

Question

How do I get the TV to turn off Captions?

My system is connected via HDMI. After a power disruption, captions appeared on the TV. When is go to captions using the Menu, it is grayed out and set to off. What do I do to get the captions off?
asked 2 years, 8 months ago
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nbecker
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
I found the problem. The source was in the Direct TV settings. Captions were turned off but subtitles were set to on. The problem was corrected by turning subtitles off.
answered 2 years, 8 months ago
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nbecker
Manchester, MA 010944
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answer 2
Since the HDMI connection does not support captions on the Samsung TVs, I would have to assume that the device you have connected to the TV via HDMI is sending the captions out as part of your video signal. I would suggest checking your secondary device's menu options and check to see if captions is turned off (please refer to that device's manual for more details).

-MrSamsung
answered 2 years, 8 months ago
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MrSamsung
Samsung HQ
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Question

Which LAN wireless adapter should i get for a 7100 series TV

asked 2 years, 8 months ago
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oraton8
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
You will want to use any of the following: WIS09ABGN, WIS09ABGN2, or the WIS10ABGN.

-MrSamsung
answered 2 years, 8 months ago
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MrSamsung
Samsung HQ
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answer 2
I have had very good service using Linksys WGA600N and WET610N wireless adapters configured in the Dual Channel N modes of operation with my router.
answered 2 years, 1 month ago
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Rednroll
Michigan
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Question

i could able to watch mkv files from usb flash dirve but how to watch mkv files on network share?

asked 2 years, 7 months ago
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ggpk
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
For more information on sharing content from your PC onto the TV, please navigate to the links below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145742&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 2 years, 6 months ago
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MrSamsung
Samsung HQ
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answer 2
Goto:
http://www.samsung.com/us/support/owners/product/UN55C7100WFXZA#
And click on link to "Install And Configure PC Share Manager "

Links available:
There Is No Picture On The Screen
Install And Configure PC Share Manager
Which LED TVs Offer 3D Capabilities?
Can I Stream Netflix On My LED TV?
The Speakers Are Buzzing
Black Bars On The Sides Of The Picture
Are LED TVs Subject To Burn In?

troubleshooting guide
answered 2 years, 6 months ago
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82harley
Bradenton Florida
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Question

Can I use any wireless USB key to connect

I have the Samsung LED TV model UN55C7100WF. Can I use any wireless USB key to connect to wireless or will the Wireless work with ONLY Samsung USB key?
asked 2 years, 5 months ago
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Fasih
Atlanta, GA, USA
on 55" Class 7100 Series 3D 1080p LED HDTV
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2 answers
Answers
answer 1
No. You need the Samsung Lan Adapter. It is a "driverless" lan adapter. Most lan adapters require the installation of a lan adapter driver. Since this isn't practical on a TV, Samsung created their own lan adapter.
answered 2 years, 4 months ago
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jledwards0117
Houston, TX
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answer 2
Currently, the only wireless adapter that can be used with the appropriate Samsung TVs is the Samsung Linkstick WIS09ABGN. The reason for this is that all other usb wireless adapters require drivers to work. Since there is no feasible way to transfer and save hundreds of different drivers for each adapter on the TVs, Samsung created a USB wireless adapter that will work 100% of the time (plug-n-play), with out drivers.

-MrSamsung
answered 2 years, 4 months ago
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MrSamsung
Samsung HQ
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Question

What is the minimum tv stand width for the 7100 LED TV?

The spec sheet shows that the table top stand is about 12" deep but does not show a width.
asked 2 years, 8 months ago
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Anonymous
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
The dimensions of the stand of the UN55C7100 are: 22.9 x 12.1 (inches, WxD).

-MrSamsung
answered 2 years, 8 months ago
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MrSamsung
Samsung HQ
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Question

What is the correct wireless lan adapter for my tv and where can I get one?

asked 2 years, 8 months ago
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takehman1
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
The correct adapter would be the WIS09ABGN Samsung LinkStick.

They can be found at several retailers and also at the www.samsungparts.com website.

--HDTech
answered 2 years, 7 months ago
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MisterSamsung
SamsungHQ
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Question

how do i connect web cam to my un55c7000 tv?

asked 2 years, 7 months ago
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srikanth
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
The only web cam that will work with your TV is the Skype Freetalk 7180. All you do with that camera is plug in the USB and you are ready to go. Here is the link to Skype's webpage for that webcam, just copy and paste it into a blank web browser page.

http://shop.skype.com/webcams/tvwebcams/iss-talk-7180/
answered 2 years, 7 months ago
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Josephs
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Question

Unable to connect to Netflix on my TV

I have been able to connect my new TV to my wired internet connection for my home network. It has been able to download YouTube videos, use Yahoo, etc. However, when trying to connect to Netflix, the TV just gets stuck on the "Connecting" phase. I have not been able to even get to the point where I get the authentication code to activate it on the Netflix website. Is there something wrong on the TVs end?
asked 2 years, 2 months ago
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lpcheng
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
I’m sorry you are having an issue with your apps. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/appstore/....

-MrSamsung
answered 2 years, 2 months ago
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MrSamsung
Samsung HQ
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Question

why does my TV keep reverting to Store Demo mode?

while watching the TV, it reverts to store demo mode. this has been increasing in frequency, as has the tendency for the TV to randomly disconnect from the blu-ray player.
asked 2 years, 5 months ago
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dacleve
wichita, ks usa
on 55" Class 7100 Series 3D 1080p LED HDTV
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Answers
answer 1
To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 2 years, 5 months ago
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MrSamsung
Samsung HQ
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Question

I need help connecting to our wireless network.

Tags: internet
asked 2 years ago
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bdewis
52806
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
Please follow the link below for detailed instructions on how to connect your TV to a home network.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 2 years ago
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MrSamsung
Samsung HQ
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Question

how to hookup external speakers

asked 1 year, 9 months ago
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honda1100
on 55" Class 7100 Series 3D 1080p LED HDTV
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Answers
answer 1
Although the speaker system on the Samsung TVs offers rich and clear audio quality, I can understand the desire to have a higher fidelity audio experience. To do so, I would recommend that you acquire an A/V receiver, since there is no physical way to connect just speakers to the TV (unless the speakers offer an onboard sound driver) and no way to control their volume from the TV itself (since the TV’s audio output is Fixed and not variable). To connect the TV to the receiver, please use either RCA cables, 3.5mm jack to RCA or optical cables to connect from the TV's audio outputs to the receiver's audio inputs.

-MrSamsung
answered 1 year, 9 months ago
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MrSamsung
Samsung HQ
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Question

Turn off "soap opera" or "home video" appearance when watching 2D regular TV.

Bought a new U55C7100WF yesterday. Entire family dislikes the weird "home video" (aka."soap opera") look while watching regular 2D television. Tell me how to switch it off but not affect the 3D (which works great).
asked 2 years, 7 months ago
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gasman006
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
You might try turning the AutoMotion Plus feature to "Smooth" or "Off" to see if this helps. In some cases, and depending on your preference, the additional picture processing can give the symptom you described above.

It should not affect the 3D viewing, but if you notice a difference, you can always turn the setting back on when watching 3D movies.

--HDTech
answered 2 years, 7 months ago
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MisterSamsung
SamsungHQ
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1out of 1found this answer helpful.
Question

Store Demo mode

My tv was a store Demo, I shut off Store demo, but it is still thinking it is a store demo and I believe my settings keep resetting as a result. How can I fix. Also their was not a LAN adapter cable in my packaging. I was hoping I could get one shipped to me
asked 2 years, 2 months ago
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ajm1555
on 55" Class 7100 Series 3D 1080p LED HDTV
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Answers
answer 1
To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 2 years, 2 months ago
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MrSamsung
Samsung HQ
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Question

How do I keep TV screen from going dim when I launch the Netflix app and watch a movie?

I am using a wireless connection. Movie plays fine but the screen is dim.
asked 2 years ago
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mafigg
Terre Haute, Indiana
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
While in the application itself, press the "Tools" button on the remote control to enter that specific application's picture and sound settings if the application's developer has allowed for those features to be adjusted.

-MrSamsung
answered 2 years ago
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MrSamsung
Samsung HQ
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Question

How do I surf the internet?

It is connected to the internet; use the apps and would like to browse sites. Is there an equivalent of a browser where I can type the URL. Thanks.
Tags: web access / surfing
asked 2 years, 4 months ago
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MohitM
Chicago
on 55" Class 7100 Series 3D 1080p LED HDTV
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Answers
answer 1
Although all internet content is aggregated through the Samsung Apps feature, current 2010 Samsung "C" models will not have access to a traditional web browser.

-MrSamsung
answered 2 years, 4 months ago
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MrSamsung
Samsung HQ
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Question

How do I set up the Samsung wireless toggle?

It connects to the Internet, but does not allow the programs to download
Tags: very important
asked 2 years, 2 months ago
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Jonadab
on 55" Class 7100 Series 3D 1080p LED HDTV
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Answers
answer 1
First, make sure your wireless router is configured correctly to allow connection. Next, make sure you have the router SSID and security key handy. Are you using a BluRay disc player to plug your donlge into? Works better that way and the TV USB port is not used. Once you log onto the router through the BluRay you should get several questions about the router setup and enter your SSID and security key. The player will then confirm you are connected and you should be able to see some apps from Samsung (provided you have the Samsung TV app account already - if not, go to your PC and set up an account before you can log in from the BluRay). Good luck - should take no more than 4-5 minutes to successfully log in a nd get running.
answered 2 years, 2 months ago
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Videoexpert
Seattle, WA
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Question

is this a wireless system?

Will this tv connect to a wireless home router?
asked 2 years, 5 months ago
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mrmykesr
on 55" Class 7100 Series 3D 1080p LED HDTV
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Answers
answer 1
Yes, If you purchase and attach the Samsung Lan Adapter (not included with TV purchase).
answered 2 years, 4 months ago
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jledwards0117
Houston, TX
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Question

Power cord replacement

Hello -
I need a longer power cord to reach my surge protector. I see the current cord has a plug with pins, can I get replacement pins to attach the new cord?
asked 2 years, 9 months ago
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Anonymous
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
If a longer cord is available, you can contact 800-SAMSUNG or visit Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

-MrSamsung
answered 2 years, 9 months ago
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MrSamsung
Samsung HQ
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Question

diference 7000 vs 7100

what is the difference between the c7000 and this c7100 model. i noticed in specifications the tv base sems to be heavier. is there any difference in the tv performance? specially in 3d area?
asked 2 years, 9 months ago
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avioni
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
The primary difference lies in where you buy the television. Sam's Club, Costco, and BJ's all carry the 7100. Best Buy, Ultimate Electronics, etc carry the 7000. On the 7100, it comes with two pair of Rechargeable blue tooth 3D glasses. On the 7000 model, two pairs of battery operated glasses. That's it.
answered 2 years, 5 months ago
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WolverSooner
Oklahoma City, OK
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Question

how do I set TV to 240hrz

asked 2 years, 1 month ago
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RICHJB
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
This TV is a fully capable 240Hz set and offers the Auto Motion Plus feature that enhances said 240Hz image. This set will always upscale your 60Hz signal to 240Hz, regardless of any settings you may have active. However, in order to receive the full 240Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 2 years, 1 month ago
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MrSamsung
Samsung HQ
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