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Customer Questions & Answers for
samsung 55" Class 7100 Series 3D 1080p LED HDTV

Customer Questions & Answers:
85 Questions
 | 
47 Answers

Questions & Answers for samsung 55" Class 7100 Series 3D 1080p LED HDTV

Question

How do I get the TV to turn off Captions?

My system is connected via HDMI. After a power disruption, captions appeared on the TV. When is go to captions using the Menu, it is grayed out and set to off. What do I do to get the captions off?
asked 3 years, 10 months ago
nbecker
on 55" Class 7100 Series 3D 1080p LED HDTV
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2 answers
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answer 1
I found the problem. The source was in the Direct TV settings. Captions were turned off but subtitles were set to on. The problem was corrected by turning subtitles off.
answered 3 years, 10 months ago
nbecker
Manchester, MA 010944
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answer 2
Since the HDMI connection does not support captions on the Samsung TVs, I would have to assume that the device you have connected to the TV via HDMI is sending the captions out as part of your video signal. I would suggest checking your secondary device's menu options and check to see if captions is turned off (please refer to that device's manual for more details).

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
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Question

Which LAN wireless adapter should i get for a 7100 series TV

asked 3 years, 10 months ago
oraton8
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
I have had very good service using Linksys WGA600N and WET610N wireless adapters configured in the Dual Channel N modes of operation with my router.
answered 3 years, 3 months ago
Rednroll
Michigan
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answer 2
You will want to use any of the following: WIS09ABGN, WIS09ABGN2, or the WIS10ABGN.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
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Question

i could able to watch mkv files from usb flash dirve but how to watch mkv files on network share?

asked 3 years, 9 months ago
ggpk
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
Goto:
http://www.samsung.com/us/support/owners/product/UN55C7100WFXZA#
And click on link to "Install And Configure PC Share Manager "

Links available:
There Is No Picture On The Screen
Install And Configure PC Share Manager
Which LED TVs Offer 3D Capabilities?
Can I Stream Netflix On My LED TV?
The Speakers Are Buzzing
Black Bars On The Sides Of The Picture
Are LED TVs Subject To Burn In?

troubleshooting guide
answered 3 years, 8 months ago
82harley
Bradenton Florida
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answer 2
For more information on sharing content from your PC onto the TV, please navigate to the links below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145742&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
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Question

Can I use any wireless USB key to connect

I have the Samsung LED TV model UN55C7100WF. Can I use any wireless USB key to connect to wireless or will the Wireless work with ONLY Samsung USB key?
asked 3 years, 7 months ago
Fasih
Atlanta, GA, USA
on 55" Class 7100 Series 3D 1080p LED HDTV
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2 answers
Answers
answer 1
No. You need the Samsung Lan Adapter. It is a "driverless" lan adapter. Most lan adapters require the installation of a lan adapter driver. Since this isn't practical on a TV, Samsung created their own lan adapter.
answered 3 years, 6 months ago
jledwards0117
Houston, TX
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answer 2
Currently, the only wireless adapter that can be used with the appropriate Samsung TVs is the Samsung Linkstick WIS09ABGN. The reason for this is that all other usb wireless adapters require drivers to work. Since there is no feasible way to transfer and save hundreds of different drivers for each adapter on the TVs, Samsung created a USB wireless adapter that will work 100% of the time (plug-n-play), with out drivers.

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
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Question

What is the minimum tv stand width for the 7100 LED TV?

The spec sheet shows that the table top stand is about 12" deep but does not show a width.
asked 3 years, 10 months ago
Anonymous
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
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answer 1
The dimensions of the stand of the UN55C7100 are: 22.9 x 12.1 (inches, WxD).

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
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Question

What is the correct wireless lan adapter for my tv and where can I get one?

asked 3 years, 10 months ago
takehman1
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
The correct adapter would be the WIS09ABGN Samsung LinkStick.

They can be found at several retailers and also at the www.samsungparts.com website.

--HDTech
answered 3 years, 10 months ago
MisterSamsung
SamsungHQ
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Question

how do i connect web cam to my un55c7000 tv?

asked 3 years, 9 months ago
srikanth
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
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answer 1
The only web cam that will work with your TV is the Skype Freetalk 7180. All you do with that camera is plug in the USB and you are ready to go. Here is the link to Skype's webpage for that webcam, just copy and paste it into a blank web browser page.

http://shop.skype.com/webcams/tvwebcams/iss-talk-7180/
answered 3 years, 9 months ago
Josephs
0points
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Question

why does my TV keep reverting to Store Demo mode?

while watching the TV, it reverts to store demo mode. this has been increasing in frequency, as has the tendency for the TV to randomly disconnect from the blu-ray player.
asked 3 years, 7 months ago
dacleve
wichita, ks usa
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
Answers
answer 1
To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
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Question

Unable to connect to Netflix on my TV

I have been able to connect my new TV to my wired internet connection for my home network. It has been able to download YouTube videos, use Yahoo, etc. However, when trying to connect to Netflix, the TV just gets stuck on the "Connecting" phase. I have not been able to even get to the point where I get the authentication code to activate it on the Netflix website. Is there something wrong on the TVs end?
asked 3 years, 5 months ago
lpcheng
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your apps. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/appstore/....

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
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Question

Store Demo mode

My tv was a store Demo, I shut off Store demo, but it is still thinking it is a store demo and I believe my settings keep resetting as a result. How can I fix. Also their was not a LAN adapter cable in my packaging. I was hoping I could get one shipped to me
asked 3 years, 4 months ago
ajm1555
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
Answers
answer 1
To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
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Question

is this a wireless system?

Will this tv connect to a wireless home router?
asked 3 years, 8 months ago
mrmykesr
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
Answers
answer 1
Yes, If you purchase and attach the Samsung Lan Adapter (not included with TV purchase).
answered 3 years, 6 months ago
jledwards0117
Houston, TX
0points
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Question

I need help connecting to our wireless network.

asked 3 years, 3 months ago
bdewis
52806
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
Please follow the link below for detailed instructions on how to connect your TV to a home network.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 2 months ago
MrSamsung
Samsung HQ
0points
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Question

How do I keep TV screen from going dim when I launch the Netflix app and watch a movie?

I am using a wireless connection. Movie plays fine but the screen is dim.
asked 3 years, 2 months ago
mafigg
Terre Haute, Indiana
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
While in the application itself, press the "Tools" button on the remote control to enter that specific application's picture and sound settings if the application's developer has allowed for those features to be adjusted.

-MrSamsung
answered 3 years, 2 months ago
MrSamsung
Samsung HQ
0points
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Question

Power cord replacement

Hello -
I need a longer power cord to reach my surge protector. I see the current cord has a plug with pins, can I get replacement pins to attach the new cord?
asked 3 years, 11 months ago
Anonymous
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
If a longer cord is available, you can contact 800-SAMSUNG or visit Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
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Question

diference 7000 vs 7100

what is the difference between the c7000 and this c7100 model. i noticed in specifications the tv base sems to be heavier. is there any difference in the tv performance? specially in 3d area?
asked 3 years, 11 months ago
avioni
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
The primary difference lies in where you buy the television. Sam's Club, Costco, and BJ's all carry the 7100. Best Buy, Ultimate Electronics, etc carry the 7000. On the 7100, it comes with two pair of Rechargeable blue tooth 3D glasses. On the 7000 model, two pairs of battery operated glasses. That's it.
answered 3 years, 7 months ago
WolverSooner
Oklahoma City, OK
0points
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Question

It doesnt seem like the 3D glasses do anything. Put TV in 3D mode and tried both glasses (and they are charged).

asked 3 years, 6 months ago
KinMD
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
Had the same problem. I have the SSG-2200AR glasses. What I tried is pushing the power button for a couple of seconds. You should notice the glasses acquire a darker "tint" when they come on due to the shutter effect. If that is not happening, make sure you are not receiving intererence from another electrical source (heard that may have something to do with the 3d glasses malfunctioning). If all else fails, take back to the store where you purchased them and exchange them, they may be faulty.
answered 3 years, 5 months ago
hernan1056
El Paso, TX
0points
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Question

how to hookup external speakers

asked 2 years, 11 months ago
honda1100
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
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answer 1
Although the speaker system on the Samsung TVs offers rich and clear audio quality, I can understand the desire to have a higher fidelity audio experience. To do so, I would recommend that you acquire an A/V receiver, since there is no physical way to connect just speakers to the TV (unless the speakers offer an onboard sound driver) and no way to control their volume from the TV itself (since the TV’s audio output is Fixed and not variable). To connect the TV to the receiver, please use either RCA cables, 3.5mm jack to RCA or optical cables to connect from the TV's audio outputs to the receiver's audio inputs.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
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Question

What is the model 3d glasses# for my Samsung model #UN55C7000WF led tv?

I bought 4 pairs of 3d glasses model #SSG-3700CR: model code SSG-3700CR and none of them work with my tv. Please help me,I paid lot of money for these 3d glasses. Thank you.
asked 2 years, 11 months ago
castaner492005
Queens.New York
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
For the 2010 Samsung “C” 3D Models, only the 2010 Samsung 3D Glasses with IR connectivity will be compatible (the “2000” series- SSG-2100AB, SSG-2200AR). For the 2011 Samsung “D” 3D Models, only the 2011 Samsung 3D Glasses with built in Bluetooth connectivity will be compatible (the “3000” series- SSG-3100GB, SSG-3300GR, SSG-3500CR). The 2011 glasses will not be compatible with the 2010 TVs and vice versa.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
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Question

Does this product come with a webcam?

asked 3 years, 8 months ago
mimbo
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
No.
answered 3 years, 6 months ago
jledwards0117
Houston, TX
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Question

Why is my picture only coming in 60hz on my ps3? Is there any way to change the hz?

asked 3 years, 7 months ago
wikd
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
This TV is a fully capable 240Hz set and offers the Auto Motion Plus feature that enhances said 240Hz image. This set will always upscale your 60Hz signal to 240Hz, regardless of any settings you may have active. However, in order to receive the full 240Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
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