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Customer Questions & Answers for
55" Class 7100 Series 3D 1080p LED HDTV

Customer Questions & Answers:
85 Questions
 | 
47 Answers

Questions & Answers for samsung 55" Class 7100 Series 3D 1080p LED HDTV

Question

Which LAN wireless adapter should i get for a 7100 series TV

asked 4 years ago
oraton8
on 55" Class 7100 Series 3D 1080p LED HDTV
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
I have had very good service using Linksys WGA600N and WET610N wireless adapters configured in the Dual Channel N modes of operation with my router.
answered 3 years, 5 months ago
Rednroll
Michigan
0points
0out of 0found this answer helpful.
answer 2
You will want to use any of the following: WIS09ABGN, WIS09ABGN2, or the WIS10ABGN.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

i could able to watch mkv files from usb flash dirve but how to watch mkv files on network share?

asked 3 years, 10 months ago
ggpk
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Goto:
http://www.samsung.com/us/support/owners/product/UN55C7100WFXZA#
And click on link to "Install And Configure PC Share Manager "

Links available:
There Is No Picture On The Screen
Install And Configure PC Share Manager
Which LED TVs Offer 3D Capabilities?
Can I Stream Netflix On My LED TV?
The Speakers Are Buzzing
Black Bars On The Sides Of The Picture
Are LED TVs Subject To Burn In?

troubleshooting guide
answered 3 years, 10 months ago
82harley
Bradenton Florida
0points
0out of 0found this answer helpful.
answer 2
For more information on sharing content from your PC onto the TV, please navigate to the links below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145742&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get the TV to turn off Captions?

My system is connected via HDMI. After a power disruption, captions appeared on the TV. When is go to captions using the Menu, it is grayed out and set to off. What do I do to get the captions off?
asked 4 years ago
nbecker
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I found the problem. The source was in the Direct TV settings. Captions were turned off but subtitles were set to on. The problem was corrected by turning subtitles off.
answered 4 years ago
nbecker
Manchester, MA 010944
0points
0out of 0found this answer helpful.
answer 2
Since the HDMI connection does not support captions on the Samsung TVs, I would have to assume that the device you have connected to the TV via HDMI is sending the captions out as part of your video signal. I would suggest checking your secondary device's menu options and check to see if captions is turned off (please refer to that device's manual for more details).

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can I use any wireless USB key to connect

I have the Samsung LED TV model UN55C7100WF. Can I use any wireless USB key to connect to wireless or will the Wireless work with ONLY Samsung USB key?
asked 3 years, 9 months ago
Fasih
Atlanta, GA, USA
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No. You need the Samsung Lan Adapter. It is a "driverless" lan adapter. Most lan adapters require the installation of a lan adapter driver. Since this isn't practical on a TV, Samsung created their own lan adapter.
answered 3 years, 8 months ago
jledwards0117
Houston, TX
0points
0out of 0found this answer helpful.
answer 2
Currently, the only wireless adapter that can be used with the appropriate Samsung TVs is the Samsung Linkstick WIS09ABGN. The reason for this is that all other usb wireless adapters require drivers to work. Since there is no feasible way to transfer and save hundreds of different drivers for each adapter on the TVs, Samsung created a USB wireless adapter that will work 100% of the time (plug-n-play), with out drivers.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Turn off "soap opera" or "home video" appearance when watching 2D regular TV.

Bought a new U55C7100WF yesterday. Entire family dislikes the weird "home video" (aka."soap opera") look while watching regular 2D television. Tell me how to switch it off but not affect the 3D (which works great).
asked 3 years, 11 months ago
gasman006
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You might try turning the AutoMotion Plus feature to "Smooth" or "Off" to see if this helps. In some cases, and depending on your preference, the additional picture processing can give the symptom you described above.

It should not affect the 3D viewing, but if you notice a difference, you can always turn the setting back on when watching 3D movies.

--HDTech
answered 3 years, 11 months ago
MisterSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

how do i connect web cam to my un55c7000 tv?

asked 3 years, 11 months ago
srikanth
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The only web cam that will work with your TV is the Skype Freetalk 7180. All you do with that camera is plug in the USB and you are ready to go. Here is the link to Skype's webpage for that webcam, just copy and paste it into a blank web browser page.

http://shop.skype.com/webcams/tvwebcams/iss-talk-7180/
answered 3 years, 10 months ago
Josephs
0points
0out of 0found this answer helpful.
Question

is this a wireless system?

Will this tv connect to a wireless home router?
asked 3 years, 9 months ago
mrmykesr
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, If you purchase and attach the Samsung Lan Adapter (not included with TV purchase).
answered 3 years, 8 months ago
jledwards0117
Houston, TX
0points
0out of 0found this answer helpful.
Question

Does this product come with a webcam?

asked 3 years, 9 months ago
mimbo
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No.
answered 3 years, 8 months ago
jledwards0117
Houston, TX
0points
0out of 0found this answer helpful.
Question

why does my TV keep reverting to Store Demo mode?

while watching the TV, it reverts to store demo mode. this has been increasing in frequency, as has the tendency for the TV to randomly disconnect from the blu-ray player.
asked 3 years, 9 months ago
dacleve
wichita, ks usa
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can't find Allshare - PC Share Manager Software

I am having difficulties finding the Allshare "PC Share Manager" software that is necessary to download to my PC in order to share media files between my laptop and my newly purchased Samsung 7100 series LED TV. Please help.
asked 3 years, 8 months ago
Ricken
Idaho
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information on PC Share Manager and how to download/configure the program, please navigate to the links below:

Download:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Configuration:
http://www.samsung.com/us/support/s...

Additionally, when using Windows 7, Windows Media Player can be used to stream content to the AllShare Samsung TVs.
For more information on streaming using Windows Media Player and Windows Media Library, please visit Microsoft's website.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I surf the internet?

It is connected to the internet; use the apps and would like to browse sites. Is there an equivalent of a browser where I can type the URL. Thanks.
asked 3 years, 8 months ago
MohitM
Chicago
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although all internet content is aggregated through the Samsung Apps feature, current 2010 Samsung "C" models will not have access to a traditional web browser.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Unable to connect to Netflix on my TV

I have been able to connect my new TV to my wired internet connection for my home network. It has been able to download YouTube videos, use Yahoo, etc. However, when trying to connect to Netflix, the TV just gets stuck on the "Connecting" phase. I have not been able to even get to the point where I get the authentication code to activate it on the Netflix website. Is there something wrong on the TVs end?
asked 3 years, 6 months ago
lpcheng
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your apps. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/appstore/....

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why does my TV only display 60hz when it's a 240hz TV?

asked 3 years, 6 months ago
usafcrk
CA
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 240Hz set and offers the Auto Motion Plus feature that enhances said 240Hz image. This set will always upscale your 60Hz signal to 240Hz, regardless of any settings you may have active. However, in order to receive the full 240Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i get 3D to work. keep getting split images and glasses do not bring them together.

very little info in directions with tv and glasses to allow trouble shooting. glasses are sstg-2200ar 3d active. I can get them turned on but images still are seperated.
asked 3 years, 5 months ago
leapingfrog
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you are seeing 2 separate images on the screen, one on the left and duplicate on the right then your source material is a "Side-by-Side" 3D image. To view this properly in 3D, you need to press the 3D button on your remote and select the "Side-by-Side" 3D mode, which will be shown as an icon with 2 figures side-by-side. Once you select this, then the TV will combine this into a single image, where you should be able to then turn on the glasses and view it in 3D. There is also a similar "Top-Bottom" 3D mode, if you ever see two separate images with one on the Top and the other on the Bottom, where you would need to select the "Top-Bottom" 3D mode of operation on the TV.
answered 3 years, 5 months ago
Rednroll
Michigan
0points
0out of 0found this answer helpful.
Question

how do I set TV to 240hrz

asked 3 years, 5 months ago
RICHJB
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 240Hz set and offers the Auto Motion Plus feature that enhances said 240Hz image. This set will always upscale your 60Hz signal to 240Hz, regardless of any settings you may have active. However, in order to receive the full 240Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What do I need to get apps or netflix working on my new tv?

I have AT&T DSL/W modem 5100 and a Samsung 7100 55" TV and I do not know what I need to make it work.
asked 3 years, 5 months ago
Wimpy1941
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please follow the link below for more information on how to connect your TV to the internet to use Samsung Apps:

http://www.samsung.com/us/support/s...

-MrSmasung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i connect my tv to the internet so that i can watch netflix on it

asked 3 years, 5 months ago
colin36
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please follow the link below for instructions on how to connect your TV to the internet for Samsung Apps access:

http://www.samsung.com/us/support/s...

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I just bought un55c7100wf fromsams club .. How long for the warrannty for this model?

I thought is 1 year warranty said on the box,, why after registered the product .. I got a mail said i have 3 month warranty. If i have onlyb3 mths warranty .. I am going to return it. Pls explaint about the warranty for me..also can i request for the warranty card..in case it warranty more than 3 months.
Thank you.
asked 3 years, 2 months ago
Mitrakul
Cordova, tn38016
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All of the new in box Samsung TVs offer a 12 month parts and labor warranty. The 3 months that was mentioned in your e-mail is in addition to the original 12 month warranty, received by registering your product on Samsung.com.

-MrSamsung
answered 3 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Where can I get accessories/replacements?

I am needing a remote and stand for this TV. Where can I get replacements?
asked 3 years, 1 month ago
Mattmgm
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Parts for your product maybe available through 800-SAMSUNG or Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Latest update broke 3D on my TV

after downloading a update directly from the tv, 3D mode is stuck in 2D->3D mode, unable to switch to the other kinds (such as side by side, or stacked), but still can be turned on and off
asked 3 years, 1 month ago
PotatoChip
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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