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Customer Questions & Answers for
samsung 55" Class 7100 Series 3D 1080p LED HDTV

Customer Questions & Answers:
85 Questions
 | 
47 Answers

Questions & Answers for samsung 55" Class 7100 Series 3D 1080p LED HDTV

Question

How do I get the TV to turn off Captions?

My system is connected via HDMI. After a power disruption, captions appeared on the TV. When is go to captions using the Menu, it is grayed out and set to off. What do I do to get the captions off?
asked 3 years, 7 months ago
nbecker
on 55" Class 7100 Series 3D 1080p LED HDTV
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2 answers
Answers
answer 1
I found the problem. The source was in the Direct TV settings. Captions were turned off but subtitles were set to on. The problem was corrected by turning subtitles off.
answered 3 years, 7 months ago
nbecker
Manchester, MA 010944
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answer 2
Since the HDMI connection does not support captions on the Samsung TVs, I would have to assume that the device you have connected to the TV via HDMI is sending the captions out as part of your video signal. I would suggest checking your secondary device's menu options and check to see if captions is turned off (please refer to that device's manual for more details).

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
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Question

Which LAN wireless adapter should i get for a 7100 series TV

asked 3 years, 7 months ago
oraton8
on 55" Class 7100 Series 3D 1080p LED HDTV
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
I have had very good service using Linksys WGA600N and WET610N wireless adapters configured in the Dual Channel N modes of operation with my router.
answered 3 years ago
Rednroll
Michigan
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answer 2
You will want to use any of the following: WIS09ABGN, WIS09ABGN2, or the WIS10ABGN.

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
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Question

i could able to watch mkv files from usb flash dirve but how to watch mkv files on network share?

asked 3 years, 5 months ago
ggpk
on 55" Class 7100 Series 3D 1080p LED HDTV
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2 answers
Answers
answer 1
Goto:
http://www.samsung.com/us/support/owners/product/UN55C7100WFXZA#
And click on link to "Install And Configure PC Share Manager "

Links available:
There Is No Picture On The Screen
Install And Configure PC Share Manager
Which LED TVs Offer 3D Capabilities?
Can I Stream Netflix On My LED TV?
The Speakers Are Buzzing
Black Bars On The Sides Of The Picture
Are LED TVs Subject To Burn In?

troubleshooting guide
answered 3 years, 5 months ago
82harley
Bradenton Florida
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answer 2
For more information on sharing content from your PC onto the TV, please navigate to the links below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145742&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
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Question

Can I use any wireless USB key to connect

I have the Samsung LED TV model UN55C7100WF. Can I use any wireless USB key to connect to wireless or will the Wireless work with ONLY Samsung USB key?
asked 3 years, 4 months ago
Fasih
Atlanta, GA, USA
on 55" Class 7100 Series 3D 1080p LED HDTV
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2 answers
Answers
answer 1
No. You need the Samsung Lan Adapter. It is a "driverless" lan adapter. Most lan adapters require the installation of a lan adapter driver. Since this isn't practical on a TV, Samsung created their own lan adapter.
answered 3 years, 3 months ago
jledwards0117
Houston, TX
0points
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answer 2
Currently, the only wireless adapter that can be used with the appropriate Samsung TVs is the Samsung Linkstick WIS09ABGN. The reason for this is that all other usb wireless adapters require drivers to work. Since there is no feasible way to transfer and save hundreds of different drivers for each adapter on the TVs, Samsung created a USB wireless adapter that will work 100% of the time (plug-n-play), with out drivers.

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
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Question

Power cord replacement

Hello -
I need a longer power cord to reach my surge protector. I see the current cord has a plug with pins, can I get replacement pins to attach the new cord?
asked 3 years, 8 months ago
Anonymous
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
Answers
answer 1
If a longer cord is available, you can contact 800-SAMSUNG or visit Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
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Question

diference 7000 vs 7100

what is the difference between the c7000 and this c7100 model. i noticed in specifications the tv base sems to be heavier. is there any difference in the tv performance? specially in 3d area?
asked 3 years, 8 months ago
avioni
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
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answer 1
The primary difference lies in where you buy the television. Sam's Club, Costco, and BJ's all carry the 7100. Best Buy, Ultimate Electronics, etc carry the 7000. On the 7100, it comes with two pair of Rechargeable blue tooth 3D glasses. On the 7000 model, two pairs of battery operated glasses. That's it.
answered 3 years, 4 months ago
WolverSooner
Oklahoma City, OK
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Question

What is the minimum tv stand width for the 7100 LED TV?

The spec sheet shows that the table top stand is about 12" deep but does not show a width.
asked 3 years, 7 months ago
Anonymous
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
Answers
answer 1
The dimensions of the stand of the UN55C7100 are: 22.9 x 12.1 (inches, WxD).

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
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Question

What is the correct wireless lan adapter for my tv and where can I get one?

asked 3 years, 6 months ago
takehman1
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
The correct adapter would be the WIS09ABGN Samsung LinkStick.

They can be found at several retailers and also at the www.samsungparts.com website.

--HDTech
answered 3 years, 6 months ago
MisterSamsung
SamsungHQ
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Question

Turn off "soap opera" or "home video" appearance when watching 2D regular TV.

Bought a new U55C7100WF yesterday. Entire family dislikes the weird "home video" (aka."soap opera") look while watching regular 2D television. Tell me how to switch it off but not affect the 3D (which works great).
asked 3 years, 6 months ago
gasman006
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
Answers
answer 1
You might try turning the AutoMotion Plus feature to "Smooth" or "Off" to see if this helps. In some cases, and depending on your preference, the additional picture processing can give the symptom you described above.

It should not affect the 3D viewing, but if you notice a difference, you can always turn the setting back on when watching 3D movies.

--HDTech
answered 3 years, 6 months ago
MisterSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

how do i connect web cam to my un55c7000 tv?

asked 3 years, 6 months ago
srikanth
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
Answers
answer 1
The only web cam that will work with your TV is the Skype Freetalk 7180. All you do with that camera is plug in the USB and you are ready to go. Here is the link to Skype's webpage for that webcam, just copy and paste it into a blank web browser page.

http://shop.skype.com/webcams/tvwebcams/iss-talk-7180/
answered 3 years, 6 months ago
Josephs
0points
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Question

is this a wireless system?

Will this tv connect to a wireless home router?
asked 3 years, 4 months ago
mrmykesr
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
Answers
answer 1
Yes, If you purchase and attach the Samsung Lan Adapter (not included with TV purchase).
answered 3 years, 3 months ago
jledwards0117
Houston, TX
0points
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Question

Does this product come with a webcam?

asked 3 years, 4 months ago
mimbo
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
Answers
answer 1
No.
answered 3 years, 3 months ago
jledwards0117
Houston, TX
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Question

Why is my picture only coming in 60hz on my ps3? Is there any way to change the hz?

asked 3 years, 4 months ago
wikd
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
This TV is a fully capable 240Hz set and offers the Auto Motion Plus feature that enhances said 240Hz image. This set will always upscale your 60Hz signal to 240Hz, regardless of any settings you may have active. However, in order to receive the full 240Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
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Question

why does my TV keep reverting to Store Demo mode?

while watching the TV, it reverts to store demo mode. this has been increasing in frequency, as has the tendency for the TV to randomly disconnect from the blu-ray player.
asked 3 years, 4 months ago
dacleve
wichita, ks usa
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
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answer 1
To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
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Question

Can't find Allshare - PC Share Manager Software

I am having difficulties finding the Allshare "PC Share Manager" software that is necessary to download to my PC in order to share media files between my laptop and my newly purchased Samsung 7100 series LED TV. Please help.
asked 3 years, 3 months ago
Ricken
Idaho
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
Answers
answer 1
For more information on PC Share Manager and how to download/configure the program, please navigate to the links below:

Download:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Configuration:
http://www.samsung.com/us/support/s...

Additionally, when using Windows 7, Windows Media Player can be used to stream content to the AllShare Samsung TVs.
For more information on streaming using Windows Media Player and Windows Media Library, please visit Microsoft's website.

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
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Question

How do I surf the internet?

It is connected to the internet; use the apps and would like to browse sites. Is there an equivalent of a browser where I can type the URL. Thanks.
asked 3 years, 3 months ago
MohitM
Chicago
on 55" Class 7100 Series 3D 1080p LED HDTV
0points
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1 answer
Answers
answer 1
Although all internet content is aggregated through the Samsung Apps feature, current 2010 Samsung "C" models will not have access to a traditional web browser.

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
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Question

It doesnt seem like the 3D glasses do anything. Put TV in 3D mode and tried both glasses (and they are charged).

asked 3 years, 3 months ago
KinMD
on 55" Class 7100 Series 3D 1080p LED HDTV
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1 answer
Answers
answer 1
Had the same problem. I have the SSG-2200AR glasses. What I tried is pushing the power button for a couple of seconds. You should notice the glasses acquire a darker "tint" when they come on due to the shutter effect. If that is not happening, make sure you are not receiving intererence from another electrical source (heard that may have something to do with the 3d glasses malfunctioning). If all else fails, take back to the store where you purchased them and exchange them, they may be faulty.
answered 3 years, 2 months ago
hernan1056
El Paso, TX
0points
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Question

Unable to connect to Netflix on my TV

I have been able to connect my new TV to my wired internet connection for my home network. It has been able to download YouTube videos, use Yahoo, etc. However, when trying to connect to Netflix, the TV just gets stuck on the "Connecting" phase. I have not been able to even get to the point where I get the authentication code to activate it on the Netflix website. Is there something wrong on the TVs end?
asked 3 years, 1 month ago
lpcheng
on 55" Class 7100 Series 3D 1080p LED HDTV
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answer 1
I’m sorry you are having an issue with your apps. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/appstore/....

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I set up the Samsung wireless toggle?

It connects to the Internet, but does not allow the programs to download
asked 3 years, 1 month ago
Jonadab
on 55" Class 7100 Series 3D 1080p LED HDTV
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Answers
answer 1
First, make sure your wireless router is configured correctly to allow connection. Next, make sure you have the router SSID and security key handy. Are you using a BluRay disc player to plug your donlge into? Works better that way and the TV USB port is not used. Once you log onto the router through the BluRay you should get several questions about the router setup and enter your SSID and security key. The player will then confirm you are connected and you should be able to see some apps from Samsung (provided you have the Samsung TV app account already - if not, go to your PC and set up an account before you can log in from the BluRay). Good luck - should take no more than 4-5 minutes to successfully log in a nd get running.
answered 3 years, 1 month ago
Videoexpert
Seattle, WA
0points
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Question

Why does my TV only display 60hz when it's a 240hz TV?

asked 3 years, 1 month ago
usafcrk
CA
on 55" Class 7100 Series 3D 1080p LED HDTV
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Answers
answer 1
This TV is a fully capable 240Hz set and offers the Auto Motion Plus feature that enhances said 240Hz image. This set will always upscale your 60Hz signal to 240Hz, regardless of any settings you may have active. However, in order to receive the full 240Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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