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Customer Questions & Answers for
55" Class 7000 Series 3D 1080p LED HDTV

Customer Questions & Answers:
864 Questions
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467 Answers

Questions & Answers for samsung 55" Class 7000 Series 3D 1080p LED HDTV

Question

What movie file formats play on Samsung TVs?

Shouldn't movies from my hardrive play on the TV when I plug the hardrive into the TV USB port?
asked 3 years, 11 months ago
Recon
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Some playable video file formats include MKV, AVI, MP4 and WMV, to name a few. For a full list, please refer to page 40 of the unit's user's manual.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Delay between video and sound

How to I fix the delay between video and audio, when the 55" LED 7 series is hooked up to an exterior AV receiver? I am using HDMI 1.4 cables for everything. There is about a .5 second delay between the video and audio, and when I have the TV's speakers on and external speakers on at the same time, you can hear the difference - sounds like an echo. Everything I have setup was the setup the same with with my old TV, and no issues - so I assume there is something special I need to do for this TV.
asked 4 years, 4 months ago
jhesse
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
The processing delay in HDTVs is usually about 1 video frame, it could be more. If you use the built in speakers and I see that you probably do not, then the TV will likely have compensation for the audio. If you are using an external audio system as most do, then you will have to look in the setup of your audio system to see if there is a delay setting. Most audio systems of recent vintage have that capability. You would have to have very long cables in your system to cause any noticeable delay and if you listen closely you will find that the audio is ahead of the picture.
answered 3 years, 10 months ago
davelca
California
0points
0out of 0found this answer helpful.
answer 2
Depending on the caliber of your receiver.....you can adjust the delay in the speakers. Some receivers also have a built-in calibration SW that you simply plug in your supplied mic and run the setup. This should remove you delay issue's.
The reason you have the issue now is due to the fact that you are using a higher bandwidth cable to pass your signal than before. pretty simple to fix, and turn off the speakers on the display!
answered 4 years, 3 months ago
cmeflygtp
0points
0out of 0found this answer helpful.
answer 3
I do not leave TV speakers and external speakers on at the same time - I just stated that to illustrate the difference in timing of the audio.

I cannot just leave the external speakers on, because that is where there is a delay, and voices, lips, sound effects do not match up to the video.

This is not just related to watching cable, happens with Blu-ray movies also.
answered 4 years, 4 months ago
jhesse
0points
0out of 0found this answer helpful.
answer 4
could be your cable/sat signal. i had that on a few channels before purchasing this same model of TV. also, why do you have the tv speakers on at the same time? external AV is sufficient.
answered 4 years, 4 months ago
asid
baltimore, md
0points
0out of 0found this answer helpful.
Question

What is the power input for this TV - 110V or 110/220V

asked 4 years, 7 months ago
kothari
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
I'm planing to buy this TV and send it to Europe, so I ask SAMSUNG about input power of this TV and receive answer from dear_customer@sec-erms.samsung.com:

"Thank you for contacting Samsung Electronics.

With reference to your email, we understand that you would like to have the power consumption for
UN55C7000W TV model.

It is AC power voltage & Frequency AC 110V ~ 220V, 60 Hz."

I'll buy this TV and check again and give answer after this.
answered 4 years, 6 months ago
Kemo
0points
0out of 0found this answer helpful.
answer 2
This is not a definitive answer, but I would have to say it is auto-switching 110/220V power. Most of these devices are. I will have mine in a couple of days, and I will respond again.

It is a shame that this info is NOT in the manual.
answered 4 years, 7 months ago
BnKESL
Fort Myers, FL
0points
0out of 0found this answer helpful.
answer 3
The UN55C7000WFXZA is rated @ 110-120V - 60 Hz 180W (OH YA!)
answered 4 years, 7 months ago
digitalmovieco
0points
0out of 0found this answer helpful.
Question

What do I need to connect a fiber optic cable to my TV?

The spot on the TV is bigger then the cable that I purchased.
asked 3 years, 1 month ago
David28
Chicago,il
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
I answered this previously and I am afraid that I was mistaken. The (optical) output as suggested by the parentheses around optical is not an optical output at all. It is a mini stereo phone plug which is an electrical connection. Samsung provides with the TV an adapter which is actually an electrical to optical converter. The optical end of the converter has the standard TosLink connector. So you need a standard TosLink connector for the TV end and I would guess for whatever you are connecting.
answered 2 years, 11 months ago
davelca
California
0points
0out of 0found this answer helpful.
answer 2
Look for a cable that either has a Mini_TosLink connector on one end or has an adapter for Min-TosLink. The square connector that is on your receiver or whatever you are connecting is the standard TosLink connector.
answered 3 years ago
davelca
California
0points
0out of 0found this answer helpful.
answer 3
You should only need a standard optical audio cable that is available from just about any electronics retailer. There should not be a need for an adapter or any differing sized cable plug. Please contact 800-SAMSUNG for additional assistance.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

Does this have local dimming LED?

Does this have local dimming LED technology like the 8500? If not will you have a 2010 LED local dimming TV?
asked 4 years, 7 months ago
Anonymous
Colorado
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The C7000 does not have local dimming. The C8000 has the new Pinpoint dimming feature, which oddly drops off at the C9000 series.
answered 4 years, 7 months ago
CTRSCCA
0points
0out of 0found this answer helpful.
answer 2
I believe this set is only edge lit and will not have local dimming. It's my understanding that the 8000 series will be a hybrid of edge lit and local dimming <not sure how that works logistically though>.
answered 4 years, 7 months ago
Adeif
0points
0out of 0found this answer helpful.
Question

Will the 3D tv's work with existing hdmi 1.3 Receivers (i.e. Denon 2808)?

Can the video be passed through existing receivers (Denon 2808)? If not what receivers will support this 1.4 TV? Will there be a Samsung 3d Blu-Ray player with multiple hdmi outputs to split hd audio and the 3d video signal?
asked 4 years, 7 months ago
cubsh8r
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The HDMI spec for 3D is 1.4, so it would seem that the answer to this is no.
answered 4 years, 7 months ago
CTRSCCA
0points
0out of 0found this answer helpful.
answer 2
From all the information I have, it seems that 1.3 HDMI will not support full resolution 3D. That said, in order to receive a 3D signal, the 1.4 HDMI standard must be used. That said, Samsung will be producing both HTiBs and receivers that will be able to pass through a 3D signal to your TV.

-MrSamsung
 
Products from my answer
7.1 Channel Home Theater Receiver
3.8 out of 5(27)
 
 
 
 
 
answered 4 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the estimated annual energy consumption?

asked 4 years, 6 months ago
Anonymous
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
there are several products in the market that will tell you the amps,watts,volts and you input your actual dollar per kilowatt from your power company and they will calculate the cost of use of your devices iin days,weeks,months or years. you will most likely find this products at a hardware store.
answered 4 years, 4 months ago
avioni
0points
0out of 0found this answer helpful.
answer 2
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Does the BD-C6900 need a firmware update to work the 3D or is it good to go?

asked 4 years, 7 months ago
tony527
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It works with the 3D movie (Monsters vs Aliens) straight our of the box
answered 4 years, 6 months ago
Fyzzicks
0points
0out of 0found this answer helpful.
answer 2
Not sure yet. When I connected my player, I immediately looked for a firmware update. Although one was available and I did indeed install it. I don't however have the glasses yet, I get them this Friday. Still if I had the glasses I would've probably done the update before I tried to watch a movie anyway. So I guess I'm no help. Sorry. Remember the player is wifi enabled. So if you don't have a cat5 cable running to your living room, you should still be able to get a connection with the wireless feature. I'm curious. Do you NOT have an internet connection? If not just take that sucker to a friends house and update it.
answered 4 years, 7 months ago
AOMrep
Texas
0points
0out of 0found this answer helpful.
Question

Where can I find a list of compatible 3D televisions?

I purchased the UN46B8000 2 months ago, will there be the ability to ultimately play 3D content on this TV or will there be an adapter?
asked 4 years, 7 months ago
JeffR
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I recently read that you WILL be able to purchase some sort of IR signaler that should somehow connect to your TV. The 3-D shutter glasses require a 'link' to the program/movie in order to provide the 3-D experience. Now since the 2009 models aren't HDMI 1.4 compatible it remains to be seen how this work around will compare to the actual 3-D sets. You need the new 1.4 HDMI standard to achieve 'true 3-D' resolutions. So that will be interesting. But since you have the 8000 series it should work (like I said though without the new 1.4 HDMI standard) cause I do know that the TV will have to output at at least 120 Mhz. The 8000 series outputs at 240Mhz. Now as to when this IR signaler will be available I can't help you there. But keep your eyes peeled!
answered 4 years, 7 months ago
AOMrep
Texas
0points
0out of 0found this answer helpful.
answer 2
Not that I am aware of. It doesn't have hdmi 1.4 support which is needed. There would be no firmware that could fix this. Samsung needs to tell people that better, it's the one thing I see that isn't talked about. Even on the box of 3d players it tells you that hdmi 1.4 is needed.
answered 4 years, 7 months ago
texasrattler
Tx
0points
0out of 0found this answer helpful.
Question

Is there any differance between the internet@tv on the UN55C7000 vs. the old UN55B7000?

I'm trying determine the difference, if any, between the samsung app store, widgets etc. between the older B model and the newer C model. It looks like they have the same capabilities, but its not entirely clear if they are exactly the same.
asked 4 years, 7 months ago
Drewcon
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, there is a big difference. The B series only has Yahoo WIdgets. The C series has the apps. as of April 2010 there were no firmware upgrades to the B series to provide the apps capability.

Of course the B series does not operate in 3D.
answered 4 years, 6 months ago
Fyzzicks
0points
0out of 0found this answer helpful.
answer 2
I can understand the confusion in between the 2010 and the 2009 Internet@TV features. For 2009, the Internet@TV units offered the Yahoo! widget engine that placed widgets on the TV screen from internet content providers like Flickr, Blockbuster and even twitter; however, there was no actual way to add additional widgets to the system. For 2010, the Internet@TV feature adds the Samsung App Engine along with the Yahoo! widget engine. This means you will not only have access to the Yahoo! widgets, but you will also have access to apps such as Netflix and Games. The apps from the Samsung App engine can be easily downloaded from the App store through your TV.

-MrSamsung
answered 4 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can video games be played in 3D such as Xbox 360 games through HDMI

asked 4 years, 7 months ago
Admin
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I can't speak for Xbox 360, but I have a Sony PS3 (slim 160GB) and I can vouch that yes, you can play games in 3D, and they look positively SICK on this screen. You must use a high-speed HDMI cable.

I also learned the hard way that my Home Theater A/V Receiver is not high-speed HDMI compatible, and sending the HDMI signal through it killed the 3D capability. This left me connecting the PS3's HDMI straight to the TV, and pulling the digital audio to the receiver over S/PDIF. Something to consider for those of you wanting to use a receiver to switch HDMI inputs.
answered 3 years, 7 months ago
BJDeriso
0points
0out of 0found this answer helpful.
answer 2
You can turn the 3D on the TV for anything. I watched a standard cartoon with 3D turned on and some of the objects seemed to have more depth, however it wasn't full 3D. So unless the game is sending 3D data, it's not going to be eye-blowing.

Plus, there's a friendly warning to not watch 3D for extended periods of time. :)
answered 4 years, 7 months ago
BnKESL
Fort Myers, FL
0points
0out of 0found this answer helpful.
Question

My picture dims when I turn off all the lights in the room. How do I disable this feature ?

asked 4 years, 1 month ago
joyjeet
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
in the picture menu, turn off "Eco Sensor" and "Energy Saver"

and set your backlight between 9-12 to be naturally energy efficient.
answered 3 years, 5 months ago
AndrewFilms
Los Angeles, CA.
0points
0out of 0found this answer helpful.
answer 2
This is in fact a setting and feature of the TV. The screen brightness is being automatically controlled by the Eco Solution set of options. These options can control the brightness of the screen in relation to the brightness or darkness of the room it is in. This allows for higher power savings and helps to extend the life of your panel. To access and adjust these settings, follow these steps: Menu->Picture->Eco Solution.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My TV model UN55C7000WF comes up 60HZ .Is this correct . I understood it was a 240Hz tv

I
asked 4 years, 2 months ago
Anonymous
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
this is a common question for people connecting the tv to their PC. the pc will only let you choose up to 60hz. this is becuase the tv is not a true 120hz or 240hz but it uses frame interpolation to achieve it. now if there is any difference between frame interpolation and the true 120hz like some 3d pc monitors do is unknown to me. I let the experts talk on this.
answered 4 years, 1 month ago
avioni
0points
0out of 0found this answer helpful.
answer 2
The UN55C7000 is a fully capable 240Hz set and offers the Auto Motion Plus feature that enhances said 240Hz image. This set will always upscale your 60Hz signal to 240Hz, regardless of any settings you may have active. However, in order to receive the full 240Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box.

-MrSamsung
answered 4 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

HDMI 1.4 vs 1.3 for 3D

I am hearing that it is not true that hdmi 1.4 is needed for 3D, that 1.3 high speed is capable of doing the same for 3D. Is this true or not? HDMI cables with there version numbers are getting out of control, I believe they are or has been a name change the version numbers to like catergory 1 and 2 and the naming with be like standard and high speed. If I am using a high speed(aka cat 2) then I should be fine for veiwing 3D content? The only feature I would really miss out on would be reverse audio.
asked 4 years, 7 months ago
texasrattler
Tx
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have the C7000 and the 3D player and they are connected via a HDMI 1.3b cable. They work just fine.
answered 4 years, 6 months ago
Fyzzicks
0points
0out of 0found this answer helpful.
answer 2
This is directly from the manual (UN55C7000 55-Inch 1080p 240 Hz 3D LED HDTV):

xx If an external device such as a DVD / Blu-ray player / HD cable box / HD STB satellite receiver supporting
HDMI version older than 1.4 is connected, the TV may operate abnormally (e.g. no screen display / no sound /
annoying flicker / abnormal color).

xx If there is no sound after connecting an HDMI cable, check the HDMI version of the external device. If you
suspect the version is older than 1.4, contact the provider of the device to confirm the HDMI version and
request an upgrade.

xx Samsung TVs support HDMI 1.4 (with 3D and Audio Return Channel). However, the ARC(Audio Return
Channel) function is only supported on HDMI IN 2(ARC).

Supported formats and operating specifications for
HDMI 1.4
Source signal format Standard HDMI 1.4 3D
1920x1080p@24Hz x 2 1920x2205p@24Hz
1280x720p@60Hz x 2 1280x1470p@60Hz
1280x720p@50Hz x 2 1280x1470p@50Hz
The mode is automatically switched to 3D mode for the 3D
video input in one of the formats above.
For the HDMI 1.4@24Hz format, the TV is optimized as
follows:...
--------

I know that 1.3 might support reverse audio, but not specifically 3D, the TV says it will not function properly without 1.4, better safe than sorry. Hope this helps.
answered 4 years, 7 months ago
BnKESL
Fort Myers, FL
0points
0out of 0found this answer helpful.
Question

Is 3D programming viewable in 2D (i.e. withOUT glasses)?

asked 4 years, 7 months ago
MaxValpr01
California
on 55" Class 7000 Series 3D 1080p LED HDTV
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Since the 3D image comprises 2 separate images (dual link) it should be possible for the TV or the source (BD player e.g.) to display only one link which will display as 2D.
answered 3 years, 10 months ago
davelca
California
0points
0out of 0found this answer helpful.
answer 2
From the info I have, ti seems that the 3D viewing will require the 3D glasses since the image will look "out of focus" otherwise.

-MrSamsung
answered 4 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

When will the series 8 UN55C8000 be available?

I have the 46" UN8500 and love the picture.
asked 4 years, 7 months ago
Anonymous
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I believe it's scheduled to come out between april and june 2010. Check you local stores. They should now know when new product is arriving.
answered 4 years, 7 months ago
texasrattler
Tx
0points
0out of 0found this answer helpful.
answer 2
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

When will larger 3D LED TV be available. Need 65-75 inch

My Home theater installation requires minimum 65 inch diagonal, ideally 70 inch diagonal set. Will Samsung make an LED 3D set bigger than 55"?

Dave
asked 4 years, 6 months ago
bogusbit
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
you should see the 65" by july
answered 4 years, 5 months ago
avioni
0points
0out of 0found this answer helpful.
answer 2
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I have a new DVD with the internt. I brought the wireless card. It shows that it is connected but there is no conection. I have call your compnay,

asked 4 years, 1 month ago
dwoldow
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have read that the wireless cards do not work all the time. And as far as Samsung and there wireless. well it is less then good. Not sure if they are going to work on there euality and audit.
answered 2 years, 9 months ago
IROCZ89
Clinton, Ut.
0points
0out of 0found this answer helpful.
answer 2
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do I add new apps to my tv

asked 3 years, 8 months ago
darenf
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You’ll need to sign in or sign up for an account in order to purchase Apps. Clicking the "Sign up" link will open a registration window with an easy-to-follow form. When you click "Submit", a confirmation email will be sent to the address you provided. Simply open that email and click on the link provided to verify your new account.
After you have created your account, you will only need to accept the Terms & Conditions and provide a credit card when you’re ready to purchase your Apps.

http://www.samsung.com/us/appstore/...

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
answer 2
You should be able to download and install Samsung Apps from wither the web based portal or from the TV itself by pressing the "Internet@TV" button. Once in the Internet@TV feature, click the "Samsung Apps" link at the bottom left hand corner of the scree. This should bring you into the Samsung Apps section with all the available Apps for your device.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

will this HDTV work with stepped down 240vac > 110vac?

i am moving to the UK for some months. My company will ship my TV if i want. Will the 50hz power instead of the 60hz power supplied here be an issue?
asked 2 years, 10 months ago
apashby
phoenix
on 55" Class 7000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
They have Samsung products there so I don't think so but if their is a problem they must sell some kind of adaptor. If it doesn't work when you get there, go to an electronics store and ask about it.
answered 2 years, 10 months ago
Joleigh0877
Spring Hill, FL
0points
0out of 0found this answer helpful.
answer 2
All UN, PN and LN units (North American Units) will only have support for NTSC/ATSC/QAM broadcasting systems and NA power systems. Since the NA TVs will not accept a PAL signal or Non-NA voltages, you will not only need a converter for the broadcast, but also for the power if you would like to use the TV in a PAL country. Unfortunately, I will not be able to recommend a specific converter since Samsung cannot offer support for products we do not manufacture.

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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