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Customer Questions & Answers for
samsung 55" Class 6500 Series 1080p LED HDTV

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385 Questions
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192 Answers

Questions & Answers for samsung 55" Class 6500 Series 1080p LED HDTV

Question

my HDMI 4 resolution is 1920 x 1080I @ 60 hz. how do I get 1920 x 1080p @120hz?

Model# UN55C6500VFXZA
Serial# Z1NM3CAZ902547
asked 3 years, 3 months ago
MikeGD
on 55" Class 6500 Series 1080p LED HDTV
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answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 2 months ago
MrSamsung
Samsung HQ
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Question

I have "jerky/juddering" motion in the TV image.

This occurs with satellite source (Dish Network) and with my new Samsung Blue Ray player (BD-D6500). It occurs regardless of the type of motion on the screen (fast or slow). How can this be corrected? Both sources are connected with premium HDMI cables (different brands and purchased at different times).
A second question; three days ago the sound level on the TV dropped dramatically. Normal listening level was in the 17-21 range, now it is around 50+! What happened and how can it be corrected?

Thanks
asked 2 years, 9 months ago
john4344
on 55" Class 6500 Series 1080p LED HDTV
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3 answers
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answer 1
First off have you tried adjusting the auto motion feature under picture options? The jerky motion is due the "judder". You should try one of the preset settings like "clear", "smooth", or "standard". Of these I believe the clear setting is optimum. If you want to customize your auto motion setting try with your blur reduction on setting 9, and your judder reduction on 3 or 4. This may help with blu ray and/or high def.
As for your sound it appears to me you have turned your sound mode to the "night" setting which will cut the volume level about in half. To change this, press the menu button, go down to the picture of the speaker "sound" and then select auto volume. Here you will have 3 options, off, normal, and night.
Hope this helps. Nate
answered 2 years, 9 months ago
Rnkeene
Kansas
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answer 2
"I have "jerky/juddering" motion in the TV image." john4344.... I have had this issue too every once and a while. It only happens when I'm watching cable tv. All I do is turn the tv off for a min and then back on and issue resloved. That's the best I can help you in that area. As for your sound issue, I've never had that problem.
answered 2 years, 9 months ago
scbikerdude
Summerville, SC
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answer 3
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
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Question

What is the difference between the UN55C6500 and UN55C6400?

asked 3 years, 11 months ago
Anonymous
on 55" Class 6500 Series 1080p LED HDTV
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2 answers
Answers
answer 1
Contrast ratio on 6500 is 5,000,000:1 and the 6400 is 4,000,000:1
answered 3 years, 10 months ago
mjr5
FL
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answer 2
There is actually very little difference between these two units, except for the fact that the C6400 is only available though the Warehouse Clubs, while the C6500 is available at all regular retailers that carry Samsung LED TVs.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
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Question

Compatibility with Mac - Remote Issues

I'm going to buy a larger TV and currently own a Samsung that's about 4 years old. I want to be sure that I won't have certain issues that my old one has. It works fairly well, but there is a noticeable hum once it's on. This was apparently a not uncommon issue with this model based on other comments. I use DirectTV service and with its remote, the volume control is painfully slow to use. The technician said this was a problem with Samsung TV's only. So, I would like to know if I purchase a C6500 or other UN series, is this likely to be a problem or have these issues been resolved?

Also is the internet@TV service compatible with a Mac. If not, what models do work with Macs or are there plans to do a firmware upgrade to accommodate Macs if they don't currently work?

Thanks for your help!
asked 3 years, 9 months ago
Anonymous
Jasper, AR
on 55" Class 6500 Series 1080p LED HDTV
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2 answers
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answer 1
You will need a program like eyeconnect to stream files from your Mac. I use it with no problems streaming video and picture. I also use Apple Time Capsule for internet connection and I also have Apple TV connected. All work great.
answered 3 years, 5 months ago
heartshocker
Chattanooga, TN
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answer 2
For the first part of your question, I personally use a universal remote to control the TV's functions, and I can say that the volume control speed on my unit is the same with both the universal and Samsung remote controls.

Internet@TV does not access the internet through your computer; rather, it connects via a wireless (with a separate Linkstick WiFi dongle) or wired home router that is connected to the internet. Unfortunately, the DLNA system you may be thinking of that allows your TV to access media from your computer may not be compatible with a Mac. This goes for all of the AllShare (DLNA) Samsung TVs. If you Mac supports the DLNA standard (most Windows based PCs natively support DLNA), the TV should be able to access your saved files. Please contact your computer's manufacturer for more details on DLNA and compatibility.

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
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Question

How is the time set automatically over the internet?

I set up the TV to auto set the time, and the TV connection to the internet is working, but the time is never updated.

Is there some way to force a time sync? Is the only solution to simply wait?
asked 3 years, 8 months ago
Anonymous
Raleigh, NC
on 55" Class 6500 Series 1080p LED HDTV
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2 answers
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answer 1
TV must be connected directly to HD antenna. Would be nice if they had designed to use internet to adjust time.
answered 3 years, 8 months ago
heartshocker
Chattanooga, TN
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answer 2
Actually, the time is not updated from the internet, but rather from your digital coax cable connection. "Auto" allows you to set the current time automatically using the time from a digital channel. The antenna/coax must be connected in order to set the time automatically.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

Does this have a matte screen to stop reflection & glare?

asked 3 years, 7 months ago
Anonymous
on 55" Class 6500 Series 1080p LED HDTV
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answer 1
Yes it does, it has the matte screen without the glass in front.
answered 3 years, 7 months ago
HFortes
Miami, Florida
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answer 2
yes it does
answered 3 years, 7 months ago
Tiffy
Plainfield, IN
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Question

What could be the cause of the tv screen going black periodically, even though the audio stays on?

asked 3 years, 4 months ago
skywayblues
Tulsa Ok
on 55" Class 6500 Series 1080p LED HDTV
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2 answers
Answers
answer 1
According to Verizon Tech Support, this periodic blackout has been a problem for the last 2 years by Samsung TVs. My quess is that the Samsung receiver is real sensitive and any momentary signal loss will make the screen go black. Verizon's answer is try another HDMI cable and if you still have trouble switch your connections to Componet cables. CNET says you will not notice any lost of quality in the picture using Componet cables. A friend of mind had this problem and when he changed to Componet cables the problem cleared up.
answered 2 years, 6 months ago
HDnut
Glen Burnie, MD
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answer 2
The heating element may have cooled off (if its near a vent or window perhaps). That's assuming you have an LCD/LED. LCDs uses a heat source to gradually light up the display - if it goes cold or just goes out, the picture is lost.
answered 3 years, 4 months ago
Leanne
Atlanta, GA
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Question

How do i get my tv to wifi to my at&t dsl

It connected when I had verizon mifi card but i switched to at&t dsl wireless router and now my internet on the tv says network interference
asked 2 years, 4 months ago
roktmn08
Alabama
on 55" Class 6500 Series 1080p LED HDTV
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2 answers
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answer 1
you have to go to the network setup then look for your 2WIRE### and put in your Network Key
answered 2 years, 3 months ago
Lake82
0points
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answer 2
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 4 months ago
MrSamsung
Samsung HQ
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Question

do i need a smart stik for your new tv?

asked 4 years ago
gresh693
on 55" Class 6500 Series 1080p LED HDTV
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answer 1
If you are referring to the Samsung Linkstick wireless adapter, then yes, you will need it if you would like to access the internet content or DLNA features through your TV wirelessly. However, the C6500 also comes with an ethernet port for a wired solution. Additionally, you will need either a wireless router or a wired router as well to allow the TV to connect to the internet or other DLNA devices in your home.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
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Question

un55c6500vf white line on top of screen

on certain channels and different programs i notice a white fuzzy line across the top of my new samsung un55c6500vf. what is wrong? do i need to return my tv or get a new hdmi cable? is there a way i can fix it?
asked 4 years ago
tazs0424
78230
on 55" Class 6500 Series 1080p LED HDTV
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answer 1
From the info you have provided, it seems there is actually nothing wrong with your TV. This is actually a similar issue I have with my own Samsung LCD TV and has more to do with the signal it self and not the TV. I'm assuming that you are seeing this fuzzy white line along the top of your SD programing (the programing that does not fill your entire screen). The white line is there due to a mismatch in the aspect ratio the TV is showing and the aspect ratio of the signal. To fix this issue, either take your TV off of "Screen Fit" in the TV's Picture Menu options, or adjust your signals aspect ratio (usually adjustable on most cable and satellite boxes). You will want to make sure that the aspect ratio of the signal is the same as that of the TV to eliminate the fuzzy white line.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
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Question

What are the frames per second for UN55C6500?

Having a issue with the picture "stuttering" during certain HD shows, but not all. Have tried adjusting many items on the picture menu but none of them eliminate the issue. Had the cable company out and got a new box but that hasn't helped either. On the new cable box, it asks what formats the TV supports and two have FPS (24 and 30) for 1080p. Could this be the issue? The picture is almost like it has to catch up all the time, very annoying.
asked 3 years, 11 months ago
Anonymous
on 55" Class 6500 Series 1080p LED HDTV
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answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

That said, all of the Samsung 1080p TVs will be able to support both 24 fps (also known as 24Hz or 24p) and the standard North American broadcast signal (60Hz).

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
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Question

White "blotches" on the sides of the screen during dark scenes

I've had the UNC6500 for about a week. I'm noticing white blotches on the sides of the screen that are particularly distracting during dark scenes. There are three distinct lighter areas on both sides of the screen that seem to bloom out from the edges of the set. I've also noticed a light blotch in the center of the set during some dark scenes.

This is the first time I've had much experience with an edge-lit LED TV, so I don't know if this is normal or if there is a problem with my set. I've tried turning the backlight way down, which helped a bit, but even that has not corrected the issue.

Is there anything I can do to correct or lessen this issue?
asked 3 years, 11 months ago
Anonymous
Cincinnati
on 55" Class 6500 Series 1080p LED HDTV
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answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
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Question

Does this model have Touch of Color and, if so, what color? Is the chassis frame design differnt than the UN55B6000 for example

asked 3 years, 11 months ago
WEDGE
on 55" Class 6500 Series 1080p LED HDTV
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answer 1
The ToC on the C6500 is called Stone Black and is a different material and design to that of the B6000. The bezel on the C6500 will be a little thinner and not as shiny as the B6000's bezel.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
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Question

Does the UN55C6500 have an anti-glare / matte screen? I know the frame is matte...but what about the screen?

asked 3 years, 11 months ago
Anonymous
on 55" Class 6500 Series 1080p LED HDTV
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answer 1
The C6500 offers the Ultra Clear Panel display which, although offering some anti-glare properties, is inherently glossy. The only LED units that do not offer this panel are the C4000s.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
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Question

Does "Media Play" attempt to play video files of resolution that is not 1920 X 1080?

I see that the Media Play feature of the UN55C6500 has the ability to play or stream mkv and avi (and others) file types from a USB device or computer on a home network. I see that video is only supported in a 1920 X 1080 resolution. Will the TV attempt to play files that are not this exact resolution? Will the TV try to play the file and attempt to stretch it to fill the screen even though it is not "supported"?
asked 3 years, 11 months ago
phife757
on 55" Class 6500 Series 1080p LED HDTV
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answer 1
Yes, all of the ConnectShare units should still read and display your content even if it is not the exact resolution as the TV. The content will either be displayed in its original resolution or it will be stretched to fit the screen (by pressing the "Tools" button on the remote while in movie play mode, you will be given the option to change the image size).

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
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Question

Can you tell me which Samsung Phones are compatable with AllShare

asked 3 years, 11 months ago
Anonymous
on 55" Class 6500 Series 1080p LED HDTV
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answer 1
Any Samsung phone (mainly the newer Omnia line) with DLNA will be compatible with the TV's AllShare connection.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
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Question

Can I receive BD live updates if I have the wireless adapter hooked to the LED TV?

I have a Samsung wireless dongle that I have currently hooked up to my Samsung BD Home Theatre. If I detach it and connect it to my Samsung LED Internet Ready TV, will it still be able to get BD-Live Updates?
asked 3 years, 11 months ago
Anonymous
on 55" Class 6500 Series 1080p LED HDTV
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answer 1
Since the C6500 does not offer Ethernet connection sharing over HDMI, you will need 2 different Linksticks (one connected on the TV and one on the BD player) to receive internet content on each device.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
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Question

What is the code for the remote control? and I too am having issues on certain channels with pictures catching up to the image, is there a solution?

one more question: when I cahnge the channel it indicates @60hz, I thoght all channels are at 120hz
asked 3 years, 11 months ago
alfredo
on 55" Class 6500 Series 1080p LED HDTV
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answer 1
The code 10060 worked for me.
answered 3 years, 10 months ago
erabbit
Broken Arrow, OK (living rural;working in metro)
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Question

Why does the video stutter?

I have Tivo connected via RF connector and the video stutters when watching tv.
I have a DVD player connected via HDMI and it stutters. It is a Panasonic DVD player.
I have a computer with a Bluray player installed connected via HDMI which stutters also. The pc has 3 Gig ram, 2.5 quad core intel chip, PNY GT240 video card with 512mb DDR5 ram. I was using Cyberlink's PwerDVD 10, and ArcSofts TotalMedia Theatre 3.
asked 3 years, 10 months ago
mjhoffman
on 55" Class 6500 Series 1080p LED HDTV
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If you are experiencing stuttering on your TV, then I would suggest turning the Auto Motion Plus feature off. To do so, head into the TV's menu, then to the Picture sub-menu. Once there, scroll down to "Picture Options" and press enter. Then scroll down until you see Auto Motion Plus then set it to Off. If this does not resolve your issue, please contact service at 800-SAMSUNG.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
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How to get All-Share to work...

So my TV is connected to my network and my PC can see the the TV when I view network devices. It keeps asking me to insert a disk for the driver. Do not recall getting any disk when I purchased the TV. Where can I download the DTV DMR driver that it keeps looking for? I have moved all my pictures into one of my shared folders on my PC, just need to get the data pushed or pulled to the TV.

Thanks.
asked 3 years, 10 months ago
depalme
on 55" Class 6500 Series 1080p LED HDTV
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Since the TV does not directly connect to the PC, drivers are unnecessary. Your PC has to have File Sharing turned on, and the folders you want to share should have file sharing activated. If you are running windows XP, you may need to download the PC Share Manager in order to properly share the files (Windows Vista/7 does not require PC Share Manager, but requires you to create a media server).

PC Share Manager:
http://ars.samsung.com/customer/usa...

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
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