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Customer Questions & Answers for
55" Class 6400 Series 1080p LED HDTV

Customer Questions & Answers:
187 Questions
 | 
124 Answers

Questions & Answers for samsung 55" Class 6400 Series 1080p LED HDTV

Question

Can the 55" 6400 LED TV function as a computer monitor?

We are building a emergency operations center and we need several large (55") displays/ monitors that will be wall mounted. These monitors will be used for computer images not Television, so I need to know if the (UN55C6400 55" 1080p LED HDTV- NEW)....will work?????
asked 4 years, 6 months ago
Anonymous
Riverside, CA
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, but.... Depending on your operating system and what you are trying to display you may have trouble making it usable. I have mine connected to a custom Media Center running Vista for now. Using the Media Center features everything is fine because the fonts and grapics are large. When trying to surf the web or navigate on the desktop everything tends to be a little fuzzy up close. If you move back the text is too small to read comfortably. This is not a proble specific to this TV. It is a matter of stretching 1920 * 1080 pixels (the same number in a 22 inch dislpay) and having it cover 4 times the area.
answered 3 years, 11 months ago
jburgin
0points
0out of 0found this answer helpful.
answer 2
I would say that this unit would make a great computer monitor. However, due to the size and other factors (remember, this is a TV first and a monitor second), you may experience some differing image quality from a more traditional monitor, depending on how far or close you are to the TV and what resolution and other display settings you use on your PC(s). That said, for your application, I can only assume that these TVs will be exactly what you are looking for.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can Wii game console be connected to a Samsung UN55C6400?

asked 3 years, 11 months ago
foturners
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
YES. You can use the AV (Yellow, Red & White) or Component plugs (Red, Green, Blue, Red & White)
If you use AV, the Yellow goes into the GREEN plug space. There is no Yellow port. Works very well. Remember to change your settings on the Wii for WIDESCREEN and HD.
answered 3 years, 10 months ago
DMain37
Virginia
0points
0out of 0found this answer helpful.
answer 2
In order to connect your Composite Game System to the C6400, you will want to plug in the Yellow RCA plug from the game system into the TV's Green Component input along the back of the TV. The audio plugs (red/white) can be plugged into the appropriately colored inputs on the TV.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I clean the screen of my LED TV

asked 3 years, 10 months ago
KBrown53
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
On the outside of the box it came in, you should see a nice little blurb stating to clean with WATER only. A damp,clean cloth. No cleansers of any kind. Not what you want to hear, I am sure, but it is what it is.
answered 3 years, 10 months ago
DMain37
Virginia
0points
0out of 0found this answer helpful.
answer 2
For more information on cleaning your TV, please refer to the link below:

LCD/LED:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=12492&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Plasma:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=146164&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

UN55C6400 and Netflix Flickering Issue

While watching a movie on Netflix, the screen occasionally flickers black for a split second. From what I can tell, it is NOT internet related. Has anybody else encountered this problem and have you found a solution? I'm ready to return the TV but I'm not sure it's the TV or the App.
asked 3 years, 9 months ago
Bozy
Livonia, MI
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have this TV and I use Netflix and Internet (youtube) all the time for my children (children movies and videos) and I don't have those problems, I have to say I am using my Wii console for Netflix and Internet connection ( I don't use any other internet adapter for my TV or my samsung Blu Ray player). I hope this can help you.
answered 3 years, 9 months ago
Mikelodeon
New Jersey, USA
0points
0out of 0found this answer helpful.
answer 2
It has not been an issue in the 5 movies we have watched to-date.
answered 3 years, 9 months ago
CookieinTexas
Texas
0points
0out of 0found this answer helpful.
Question

is it normal to see white areas on the tv screen

asked 3 years, 8 months ago
bagadonutz
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
On this model of TV, flashlighting (white in corners) and clouding (white cloud looking blooms in main screen areas) against a black screen is fairly common. It also seems to follow across the different panels this unit came with.. I did A LOT of reading regarding this unit (6400 line) before I pulled the trigger.

Mine does the same thing, but I'm hesitant to call service regarding it. It's mainly in one corner (lower left), and a bit in center/bottom. From what I've read, getting a replacement panel that doesn't do this that has same image quality (IE: same model# of panel) has been hit or miss.. It's something I can live with though..

A purist may not be very happy with those two issues.. But for someone wanting a large screen, and fantastic image quality overall, its a worthy choice.
answered 2 years, 11 months ago
baitcaster
0points
0out of 0found this answer helpful.
answer 2
If it is on the edges and not all the time, then this is normal. If this is happening on the edges all the time or in other areas of the screen, then no it is not normal. Good luck!
answered 3 years, 4 months ago
RubyRedTootsies
Las Vegas, NV
0points
0out of 0found this answer helpful.
Question

Why does the TV not give me the option of wireless under network setup?

asked 3 years, 2 months ago
mpeul
Phoenix, AZ USA
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You need to first insert a Samsung Link Stick in one of the USB ports, after that you will see the wireless option.
answered 2 years, 9 months ago
Toad22
Shafer, MN
0points
0out of 0found this answer helpful.
answer 2
Please follow the link below for detailed instructions on how to connect your TV to a home network.

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

code for cable remote

i cannot get any of the codes for my led samsung 55" to work with my cable box..
asked 4 years, 6 months ago
maclady
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try 10218.
answered 4 years, 4 months ago
Shelbaby38
0points
0out of 0found this answer helpful.
Question

6400 vs 6300

Can anyone tell me the difference between the 6400 and 6300 series 55 Inch LED? Specs are identical.
asked 4 years, 5 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The C6400 offers Internet@TV where as the C6300 does not. Also the C6400 is only sold at Warehouse retailers, while the C6300 is sold at all regular retail channels. Also, the dynamic contrast ratio on the C6400 will be at 5,000,000:1 while the C6300's contrast is 4,000,000:1.

-MrSamsung
answered 4 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What does the internet connection on the 6300 do?

The 6300 has an ethernet port, but before I buy a cable I would like to know what I can do with it if I hook a 6300 up to my LAN. I understand that I will not get Internet@TV, but can I get Netflix or ftp .mov files?

Thanks,
asked 4 years, 6 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
On the C6300, the ethernet port is used for the AllShare feature. AllShare uses the DLNA standard to allow users to share media content (mp3s, photos, movie files) from other DLNA compatible devices (PCs, Cell Phones, NAS devices). Since Netflix is a part of the Samsung Apps Engine, the C6300 will not have access to it.

-MrSamsung
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answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

When will these be available?

asked 4 years, 7 months ago
mk1065
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I just bought one of these in Costco - Santa Clara, California.
It is just awesome. Though I am thinking of changing it for a 3D model if availab.
answered 4 years, 7 months ago
Astur
0points
0out of 0found this answer helpful.
Question

What iis the difference between the 6400 and 6500 55" LED TV?

asked 4 years, 3 months ago
dirtyfingers
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The only real difference between the C6400 and the C6500 is that the C6400 is a Warehouse Club exclusive with a different bezel design, while the C6500 can be found at more regular retailers. All the hardware is just about the same between these two models.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

do all 55 led tvs have the light controlling brightness ??

do all 55' led tvs have the light controlling brightness ?????
asked 4 years, 4 months ago
ronnieq
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As a matter of fact, all of the 55" Samsung LED TVs will offer the Eco Sensor: adjusts the picture settings automatically, adapting to the light in the room. However, this feature can be toggled on or off depending your preferences.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Does the 6400 have the internet feature like other models of LED TVs?

asked 4 years, 3 months ago
dirtyfingers
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As a matter of fact, the UN55C6400 does offer the internet@TV feature with Samsung Apps.
The unit can either be connected by a hard wired ethernet cable or a Samsung Linkstick WIS09ABGN to your home network.

-MrSamsung
 
Products from my answer
LinkStick Wireless USB 2.0 Adapter
4.2 out of 5(104)
 
 
 
 
 
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I have the samsung un55c6400, great tv btw. Iam using media play to network with the computer which works great for videos, music (mp3) and pictures.

I have the samsung un55c6400, great tv btw. Iam using media play to network with the computer which works great for videos, music (mp3) and pictures. However, I cant get music (networked MP3) in the background while doing a picture slide show. Based on your manual this should be an option in the menu under tools but I dont have that option. I tried several things but it seems like its one or the other, ie pictures or music, but not both at the same time. Can you help
asked 4 years, 3 months ago
avikoren1
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very glad that you are enjoying your new TV. Although service would be a better department to ask, I will try and provide you with an option before you contact them. I would suggest performing a firmware update (v.1022.1) and see if that fixes your issue. If not, then please contact service at 800-Samsung for additional assistance.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what is the differnce between the UN55C6300 and the UN55C6400?

What is the difference between the UN55C6400 LED TV and the UN55C6300 LED TV ? I purchased the UN55C6400 and have not opened the box yet and my wife found the UN55C6300 for a little less money.
Please advise..................
asked 4 years, 2 months ago
Payne
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The C6400 offers a higher contrast ratio (5,000,000:1 vs the C6300's 4,000,000:1), Internet@TV with Samsung Apps (includes Netflix, Blockbuster, and Pandora to name a few), and a different design with a Touch of Color Black bezel (the C6300 offers a ToC Graphite bezel).

-MrSamsung
answered 4 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Internet@tv not connecting on 46" LCD LED 6400 model

I just bought the 6400 model LED Samsung and have connected the ethernet cord to the tv and the router. I have Verizon FIOS. All of the widgets work and I have gone through the network setup and ran the network test. Everything checked out ok. When I hit the internet@tv button I get this message, "Connect to the Internet and enjoy variety of contents through Internet@TV
This Feature may not be available in some countries"

I am in Virginia, US

Any advice, I just want to watch Netflix!?!
asked 4 years, 1 month ago
Anonymous
Virginia
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would suggest installing the new firmware update that is available on the Support & Downloads tab on the C6400's product page. If you are still having an issue, please contact 800-SAMSUNG for further assistance.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Samsung Dongle

Hi,

I need to know if my LED HDTV UN55C6400 55" is compatible to use the Samsung Dongle? I cannot find any information on it as of late. My TV has a USB and other connection points, so my guess is it will work. I just don't want to go and buy one for no reason just to be disappointed. Any help would be appreciated.
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asked 4 years, 3 months ago
Anonymous
San Diego
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Since the UN55C6400 offers Internet@TV with Samsung Apps, you will have two options to connect the TV to the internet: Ethernet cable hard-wired to a home network or the WIS09ABGN Samsung Linkstick connected to a wireless home network.

-MrSamsung
 
Products from my answer
LinkStick Wireless USB 2.0 Adapter
4.2 out of 5(104)
 
 
 
 
 
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Help with settings to remove soap opera effect

This the most beautiful tv I have ever owned when watching non movies but the soap opera effect is driving me crazy when watching movies especially those with special effects.

Battlestar Galactica The Plan or Transformers 3 is unbelievably cheesy because of the soap opera effect making the effects seem unfinished and the movies seemingly shot on on a handy cam.

Is there any hope? I turned off auto motion but it doesn't help. Does anyone have a setup I can mimic to at least reduce the effect while in movie mode?

If I am getting the effect without auto motion on what is causing the soap opera effect? 120mhz? And how can I switch this off? I can't be the only one that loves this on documentaries and sports programs but not on movies and tv dramas?

Thank you for your time and I am sorry to complain but I really want to keep this tv if I can :(
asked 4 years, 1 month ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Turning off the Auto Motion Plus (AMP) feature should eliminate the Hyper Real look to your content. Please make sure that AMP is actually turned off for the specific source that is active. Turning AMP off on one source will not turn it off for all sources. If AMP is off, and you are still experiencing issues, please contact 800-SAMSUNG for further assistance.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Will I be able to get Netflix on this TV?

asked 4 years, 6 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, the C6400 does offer Internet@TV with the Samsung Apps Engine, which offers the Netflix and Pandora apps.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Question about refresh rate (hz) on UN55c6400

I just purchased this TV. The specs say that it should run at 120 hz. I am running an HDMI cable from my cable box, to the TV. When you hit the info button, it always says it is running whatever resolution @60hz. Why? When I go into the menu to check to see if Auto Motion Plus 120hz is on, it is listed in my "Picture Options" sub menu as "Auto-Motion Plus" but there is no 120hz like it should be. Why?
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asked 4 years, 5 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The processor on the Samsung 120Hz/240Hz units will always display at their respective Hz. Even when the signal is only being transmitted at 60Hz, it will always display at 120Hz/240Hz since the processor is always upconverting the signal. Activating the Auto Motion Plus feature will allow for judder reduction and blurring reduction, depending on what settings you activate. This will enhance your 120Hz/240Hz viewing. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box.

-MrSamsung
answered 4 years, 5 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
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