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Customer Questions & Answers for
samsung 55" Class 6400 Series 1080p LED HDTV

Customer Questions & Answers:
187 Questions
 | 
123 Answers

Questions & Answers for samsung 55" Class 6400 Series 1080p LED HDTV

Question

Can the 55" 6400 LED TV function as a computer monitor?

We are building a emergency operations center and we need several large (55") displays/ monitors that will be wall mounted. These monitors will be used for computer images not Television, so I need to know if the (UN55C6400 55" 1080p LED HDTV- NEW)....will work?????
asked 4 years ago
Anonymous
Riverside, CA
on 55" Class 6400 Series 1080p LED HDTV
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answer 1
Yes, but.... Depending on your operating system and what you are trying to display you may have trouble making it usable. I have mine connected to a custom Media Center running Vista for now. Using the Media Center features everything is fine because the fonts and grapics are large. When trying to surf the web or navigate on the desktop everything tends to be a little fuzzy up close. If you move back the text is too small to read comfortably. This is not a proble specific to this TV. It is a matter of stretching 1920 * 1080 pixels (the same number in a 22 inch dislpay) and having it cover 4 times the area.
answered 3 years, 4 months ago
jburgin
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answer 2
I would say that this unit would make a great computer monitor. However, due to the size and other factors (remember, this is a TV first and a monitor second), you may experience some differing image quality from a more traditional monitor, depending on how far or close you are to the TV and what resolution and other display settings you use on your PC(s). That said, for your application, I can only assume that these TVs will be exactly what you are looking for.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
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Question

Can Wii game console be connected to a Samsung UN55C6400?

asked 3 years, 4 months ago
foturners
on 55" Class 6400 Series 1080p LED HDTV
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answer 1
YES. You can use the AV (Yellow, Red & White) or Component plugs (Red, Green, Blue, Red & White)
If you use AV, the Yellow goes into the GREEN plug space. There is no Yellow port. Works very well. Remember to change your settings on the Wii for WIDESCREEN and HD.
answered 3 years, 3 months ago
DMain37
Virginia
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answer 2
In order to connect your Composite Game System to the C6400, you will want to plug in the Yellow RCA plug from the game system into the TV's Green Component input along the back of the TV. The audio plugs (red/white) can be plugged into the appropriately colored inputs on the TV.

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
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Question

How do I clean the screen of my LED TV

asked 3 years, 4 months ago
KBrown53
on 55" Class 6400 Series 1080p LED HDTV
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answer 1
On the outside of the box it came in, you should see a nice little blurb stating to clean with WATER only. A damp,clean cloth. No cleansers of any kind. Not what you want to hear, I am sure, but it is what it is.
answered 3 years, 3 months ago
DMain37
Virginia
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answer 2
For more information on cleaning your TV, please refer to the link below:

LCD/LED:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=12492&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Plasma:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=146164&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
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Question

UN55C6400 and Netflix Flickering Issue

While watching a movie on Netflix, the screen occasionally flickers black for a split second. From what I can tell, it is NOT internet related. Has anybody else encountered this problem and have you found a solution? I'm ready to return the TV but I'm not sure it's the TV or the App.
asked 3 years, 3 months ago
Bozy
Livonia, MI
on 55" Class 6400 Series 1080p LED HDTV
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2 answers
Answers
answer 1
I have this TV and I use Netflix and Internet (youtube) all the time for my children (children movies and videos) and I don't have those problems, I have to say I am using my Wii console for Netflix and Internet connection ( I don't use any other internet adapter for my TV or my samsung Blu Ray player). I hope this can help you.
answered 3 years, 3 months ago
Mikelodeon
New Jersey, USA
0points
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answer 2
It has not been an issue in the 5 movies we have watched to-date.
answered 3 years, 3 months ago
CookieinTexas
Texas
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Question

is it normal to see white areas on the tv screen

asked 3 years, 1 month ago
bagadonutz
on 55" Class 6400 Series 1080p LED HDTV
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answer 1
On this model of TV, flashlighting (white in corners) and clouding (white cloud looking blooms in main screen areas) against a black screen is fairly common. It also seems to follow across the different panels this unit came with.. I did A LOT of reading regarding this unit (6400 line) before I pulled the trigger.

Mine does the same thing, but I'm hesitant to call service regarding it. It's mainly in one corner (lower left), and a bit in center/bottom. From what I've read, getting a replacement panel that doesn't do this that has same image quality (IE: same model# of panel) has been hit or miss.. It's something I can live with though..

A purist may not be very happy with those two issues.. But for someone wanting a large screen, and fantastic image quality overall, its a worthy choice.
answered 2 years, 4 months ago
baitcaster
0points
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answer 2
If it is on the edges and not all the time, then this is normal. If this is happening on the edges all the time or in other areas of the screen, then no it is not normal. Good luck!
answered 2 years, 10 months ago
RubyRedTootsies
Las Vegas, NV
0points
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Question

Why does the TV not give me the option of wireless under network setup?

asked 2 years, 8 months ago
mpeul
Phoenix, AZ USA
on 55" Class 6400 Series 1080p LED HDTV
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2 answers
Answers
answer 1
You need to first insert a Samsung Link Stick in one of the USB ports, after that you will see the wireless option.
answered 2 years, 3 months ago
Toad22
Shafer, MN
0points
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answer 2
Please follow the link below for detailed instructions on how to connect your TV to a home network.

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
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Question

When will these be available?

asked 4 years, 1 month ago
mk1065
on 55" Class 6400 Series 1080p LED HDTV
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answer 1
I just bought one of these in Costco - Santa Clara, California.
It is just awesome. Though I am thinking of changing it for a 3D model if availab.
answered 4 years ago
Astur
0points
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Question

What does the internet connection on the 6300 do?

The 6300 has an ethernet port, but before I buy a cable I would like to know what I can do with it if I hook a 6300 up to my LAN. I understand that I will not get Internet@TV, but can I get Netflix or ftp .mov files?

Thanks,
asked 4 years ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
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1 answer
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answer 1
On the C6300, the ethernet port is used for the AllShare feature. AllShare uses the DLNA standard to allow users to share media content (mp3s, photos, movie files) from other DLNA compatible devices (PCs, Cell Phones, NAS devices). Since Netflix is a part of the Samsung Apps Engine, the C6300 will not have access to it.

-MrSamsung
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answered 4 years ago
MrSamsung
Samsung HQ
0points
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Question

code for cable remote

i cannot get any of the codes for my led samsung 55" to work with my cable box..
asked 4 years ago
maclady
on 55" Class 6400 Series 1080p LED HDTV
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1 answer
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answer 1
Try 10218.
answered 3 years, 9 months ago
Shelbaby38
0points
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Question

Will I be able to get Netflix on this TV?

asked 3 years, 11 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
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1 answer
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answer 1
Yes, the C6400 does offer Internet@TV with the Samsung Apps Engine, which offers the Netflix and Pandora apps.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
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Question

6400 vs 6300

Can anyone tell me the difference between the 6400 and 6300 series 55 Inch LED? Specs are identical.
asked 3 years, 11 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
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1 answer
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answer 1
The C6400 offers Internet@TV where as the C6300 does not. Also the C6400 is only sold at Warehouse retailers, while the C6300 is sold at all regular retail channels. Also, the dynamic contrast ratio on the C6400 will be at 5,000,000:1 while the C6300's contrast is 4,000,000:1.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
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Question

Question about refresh rate (hz) on UN55c6400

I just purchased this TV. The specs say that it should run at 120 hz. I am running an HDMI cable from my cable box, to the TV. When you hit the info button, it always says it is running whatever resolution @60hz. Why? When I go into the menu to check to see if Auto Motion Plus 120hz is on, it is listed in my "Picture Options" sub menu as "Auto-Motion Plus" but there is no 120hz like it should be. Why?
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asked 3 years, 11 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
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answer 1
The processor on the Samsung 120Hz/240Hz units will always display at their respective Hz. Even when the signal is only being transmitted at 60Hz, it will always display at 120Hz/240Hz since the processor is always upconverting the signal. Activating the Auto Motion Plus feature will allow for judder reduction and blurring reduction, depending on what settings you activate. This will enhance your 120Hz/240Hz viewing. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

how to compare? where is the comparison tray

I cannot figure out how the compare work.
asked 3 years, 11 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
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1 answer
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answer 1
while on the product page, you will see a "Compare" button by the price. First, press the button for the first product you want to compare. This will "save" that product for later comparisons. Nest, you will want to head to the next TV you want to compare and do the same for it as you did for the first TV. This will save both of the devices to your tray. To access the tray with the saved devices, head to the bottom of the page and click on "Compare Products" (there should also be a number next to that. Please ensure that Java scripts are allowed to run on your PC). Then while still on the tray, you can press the "Compare Now" button for your comparison to start.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
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Question

what are the optimal settings for 55" 6400rf led

asked 3 years, 10 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
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answer 1
Unfortunately, Samsung can not suggest any specific calibration numbers since every calibration has to be done based on the preferences of the customer performing the low level calibration.
Perhaps other users on this forum may be able to better help you out.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
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Question

do all 55 led tvs have the light controlling brightness ??

do all 55' led tvs have the light controlling brightness ?????
asked 3 years, 10 months ago
ronnieq
on 55" Class 6400 Series 1080p LED HDTV
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answer 1
As a matter of fact, all of the 55" Samsung LED TVs will offer the Eco Sensor: adjusts the picture settings automatically, adapting to the light in the room. However, this feature can be toggled on or off depending your preferences.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
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Question

Input Voltage and Hertz

What is the input voltage and hertz?
asked 3 years, 9 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
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answer 1
If you purchase the unit within the North American Territories, it will only have support for NTSC/ATSC/QAM broadcasting systems and only 100v-127v 60Hz power. Since the NA TVs will not accept a PAL signal (or higher voltages), you will not only need a converter for the broadcast, but also for the power if you would like to use the TV in a PAL country.

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
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Question

What iis the difference between the 6400 and 6500 55" LED TV?

asked 3 years, 9 months ago
dirtyfingers
on 55" Class 6400 Series 1080p LED HDTV
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1 answer
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answer 1
The only real difference between the C6400 and the C6500 is that the C6400 is a Warehouse Club exclusive with a different bezel design, while the C6500 can be found at more regular retailers. All the hardware is just about the same between these two models.

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
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Question

Samsung Dongle

Hi,

I need to know if my LED HDTV UN55C6400 55" is compatible to use the Samsung Dongle? I cannot find any information on it as of late. My TV has a USB and other connection points, so my guess is it will work. I just don't want to go and buy one for no reason just to be disappointed. Any help would be appreciated.
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asked 3 years, 9 months ago
Anonymous
San Diego
on 55" Class 6400 Series 1080p LED HDTV
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answer 1
Since the UN55C6400 offers Internet@TV with Samsung Apps, you will have two options to connect the TV to the internet: Ethernet cable hard-wired to a home network or the WIS09ABGN Samsung Linkstick connected to a wireless home network.

-MrSamsung
 
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LinkStick Wireless USB 2.0 Adapter
4.2 out of 5(104)
 
 
 
 
 
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
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Question

Does the 6400 have the internet feature like other models of LED TVs?

asked 3 years, 9 months ago
dirtyfingers
on 55" Class 6400 Series 1080p LED HDTV
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answer 1
As a matter of fact, the UN55C6400 does offer the internet@TV feature with Samsung Apps.
The unit can either be connected by a hard wired ethernet cable or a Samsung Linkstick WIS09ABGN to your home network.

-MrSamsung
 
Products from my answer
LinkStick Wireless USB 2.0 Adapter
4.2 out of 5(104)
 
 
 
 
 
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
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Question

How to set tv resolution to 1920x1080@60Hz for D-Sub

I want to connect my Desktop PC to UN55C6400 TV through D-Sub connector. When I tried to set the PC resolution to 1920x1080, the TV display showed: 1920x1080@60Hz is not supported by this display.

According to user manual, this TV should be able to support this resolution.
Can you let me know what correct settings I need to set?
asked 3 years, 8 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
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answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
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