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Customer Questions & Answers for
55" Class 6400 Series 1080p LED HDTV

Customer Questions & Answers:
187 Questions
 | 
124 Answers

Questions & Answers for samsung 55" Class 6400 Series 1080p LED HDTV

Question

Can the 55" 6400 LED TV function as a computer monitor?

We are building a emergency operations center and we need several large (55") displays/ monitors that will be wall mounted. These monitors will be used for computer images not Television, so I need to know if the (UN55C6400 55" 1080p LED HDTV- NEW)....will work?????
asked 4 years, 5 months ago
Anonymous
Riverside, CA
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, but.... Depending on your operating system and what you are trying to display you may have trouble making it usable. I have mine connected to a custom Media Center running Vista for now. Using the Media Center features everything is fine because the fonts and grapics are large. When trying to surf the web or navigate on the desktop everything tends to be a little fuzzy up close. If you move back the text is too small to read comfortably. This is not a proble specific to this TV. It is a matter of stretching 1920 * 1080 pixels (the same number in a 22 inch dislpay) and having it cover 4 times the area.
answered 3 years, 9 months ago
jburgin
0points
0out of 0found this answer helpful.
answer 2
I would say that this unit would make a great computer monitor. However, due to the size and other factors (remember, this is a TV first and a monitor second), you may experience some differing image quality from a more traditional monitor, depending on how far or close you are to the TV and what resolution and other display settings you use on your PC(s). That said, for your application, I can only assume that these TVs will be exactly what you are looking for.

-MrSamsung
answered 4 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I clean the screen of my LED TV

asked 3 years, 9 months ago
KBrown53
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
On the outside of the box it came in, you should see a nice little blurb stating to clean with WATER only. A damp,clean cloth. No cleansers of any kind. Not what you want to hear, I am sure, but it is what it is.
answered 3 years, 8 months ago
DMain37
Virginia
0points
0out of 0found this answer helpful.
answer 2
For more information on cleaning your TV, please refer to the link below:

LCD/LED:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=12492&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Plasma:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=146164&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

UN55C6400 and Netflix Flickering Issue

While watching a movie on Netflix, the screen occasionally flickers black for a split second. From what I can tell, it is NOT internet related. Has anybody else encountered this problem and have you found a solution? I'm ready to return the TV but I'm not sure it's the TV or the App.
asked 3 years, 8 months ago
Bozy
Livonia, MI
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have this TV and I use Netflix and Internet (youtube) all the time for my children (children movies and videos) and I don't have those problems, I have to say I am using my Wii console for Netflix and Internet connection ( I don't use any other internet adapter for my TV or my samsung Blu Ray player). I hope this can help you.
answered 3 years, 8 months ago
Mikelodeon
New Jersey, USA
0points
0out of 0found this answer helpful.
answer 2
It has not been an issue in the 5 movies we have watched to-date.
answered 3 years, 8 months ago
CookieinTexas
Texas
0points
0out of 0found this answer helpful.
Question

Can Wii game console be connected to a Samsung UN55C6400?

asked 3 years, 10 months ago
foturners
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
YES. You can use the AV (Yellow, Red & White) or Component plugs (Red, Green, Blue, Red & White)
If you use AV, the Yellow goes into the GREEN plug space. There is no Yellow port. Works very well. Remember to change your settings on the Wii for WIDESCREEN and HD.
answered 3 years, 8 months ago
DMain37
Virginia
0points
0out of 0found this answer helpful.
answer 2
In order to connect your Composite Game System to the C6400, you will want to plug in the Yellow RCA plug from the game system into the TV's Green Component input along the back of the TV. The audio plugs (red/white) can be plugged into the appropriately colored inputs on the TV.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

is it normal to see white areas on the tv screen

asked 3 years, 6 months ago
bagadonutz
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
On this model of TV, flashlighting (white in corners) and clouding (white cloud looking blooms in main screen areas) against a black screen is fairly common. It also seems to follow across the different panels this unit came with.. I did A LOT of reading regarding this unit (6400 line) before I pulled the trigger.

Mine does the same thing, but I'm hesitant to call service regarding it. It's mainly in one corner (lower left), and a bit in center/bottom. From what I've read, getting a replacement panel that doesn't do this that has same image quality (IE: same model# of panel) has been hit or miss.. It's something I can live with though..

A purist may not be very happy with those two issues.. But for someone wanting a large screen, and fantastic image quality overall, its a worthy choice.
answered 2 years, 9 months ago
baitcaster
0points
0out of 0found this answer helpful.
answer 2
If it is on the edges and not all the time, then this is normal. If this is happening on the edges all the time or in other areas of the screen, then no it is not normal. Good luck!
answered 3 years, 3 months ago
RubyRedTootsies
Las Vegas, NV
0points
0out of 0found this answer helpful.
Question

Why does the TV not give me the option of wireless under network setup?

asked 3 years, 1 month ago
mpeul
Phoenix, AZ USA
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You need to first insert a Samsung Link Stick in one of the USB ports, after that you will see the wireless option.
answered 2 years, 8 months ago
Toad22
Shafer, MN
0points
0out of 0found this answer helpful.
answer 2
Please follow the link below for detailed instructions on how to connect your TV to a home network.

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

code for cable remote

i cannot get any of the codes for my led samsung 55" to work with my cable box..
asked 4 years, 5 months ago
maclady
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try 10218.
answered 4 years, 3 months ago
Shelbaby38
0points
0out of 0found this answer helpful.
Question

Will I be able to get Netflix on this TV?

asked 4 years, 5 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, the C6400 does offer Internet@TV with the Samsung Apps Engine, which offers the Netflix and Pandora apps.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

6400 vs 6300

Can anyone tell me the difference between the 6400 and 6300 series 55 Inch LED? Specs are identical.
asked 4 years, 4 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The C6400 offers Internet@TV where as the C6300 does not. Also the C6400 is only sold at Warehouse retailers, while the C6300 is sold at all regular retail channels. Also, the dynamic contrast ratio on the C6400 will be at 5,000,000:1 while the C6300's contrast is 4,000,000:1.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how to compare? where is the comparison tray

I cannot figure out how the compare work.
asked 4 years, 4 months ago
Anonymous
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
while on the product page, you will see a "Compare" button by the price. First, press the button for the first product you want to compare. This will "save" that product for later comparisons. Nest, you will want to head to the next TV you want to compare and do the same for it as you did for the first TV. This will save both of the devices to your tray. To access the tray with the saved devices, head to the bottom of the page and click on "Compare Products" (there should also be a number next to that. Please ensure that Java scripts are allowed to run on your PC). Then while still on the tray, you can press the "Compare Now" button for your comparison to start.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Does the 6400 have the internet feature like other models of LED TVs?

asked 4 years, 2 months ago
dirtyfingers
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As a matter of fact, the UN55C6400 does offer the internet@TV feature with Samsung Apps.
The unit can either be connected by a hard wired ethernet cable or a Samsung Linkstick WIS09ABGN to your home network.

-MrSamsung
 
Products from my answer
LinkStick Wireless USB 2.0 Adapter
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answered 4 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

When mounting an LED TV over a fireplace, what is the recommended distance from the top of the firebox?

asked 4 years ago
Hallyu
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although there is no actual recommended distance; with a fireplace, there are some precautions one must take before actually mounting the unit. Make sure that there is no excess heat coming from the fireplace, hitting the area where the TV would sit over the mantle. Also, you will want to make sure that no soot or smoke bellows over the mantle and collects in the area where the TV will be mounted.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is there a way to program my Samsung UN55C6400 RF to work my Comcast Motorola DCH70 Cable box?

asked 3 years, 11 months ago
evorsatz
Burlingame, CA
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry, but at this time, I do not currently have an answer to this inquiry.
Please call 800-SAMSUNG for a live solution to your question.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I just bought the Samsung UN55C6400RFZZA, and I download/installed the PC Share Manager, but when I run, it seems to hang. What is the issue???

asked 3 years, 10 months ago
mtlbnguyen
USA
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information on PC Share Manager and how to download/configure/troubleshoot the program, please navigate to the links below:

Download:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Configuration:
http://www.samsung.com/us/support/s...

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

why does the volume increase/decrease intermittenly ?

when i am watching the tv the volume goes up or down on its own.its not just with commercials either
asked 3 years, 9 months ago
thomasd
dorchester,ma.
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You probably have AUTO Volume set to OFF. You have OFF/Normal/Night settings. Look under Sound Settings.
answered 3 years, 8 months ago
DMain37
Virginia
0points
0out of 0found this answer helpful.
Question

can i get internet on samsung 6400 without a wireless adapter

asked 3 years, 8 months ago
bert1970
hometown
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Absolutely. All you would need to do is connect your wired home network to the C6400 with an ethernet cable. Please refer to the C6400's manual for more details.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I change the refresh rate on my 55" Series 6400 120Hz LED HDTV from 60Hz to 120Hz?

asked 3 years, 8 months ago
PhilProuty
Coto de Caza, CA
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What do I need to have to stream movies to my t.v.?

I have a 55' led 6400 series t.v. I want Netflix, directv on demand, etc. do i need wifi? a router? what is the best router to buy for this model of tv?
asked 3 years, 8 months ago
Anonymous
Laveen, AZ
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although this information is for an LCD TV, it should be exactly the same for your LED TV. Please follow the link below for detailed instructions on how to connect your TV to a wireless router.

http://www.samsung.com/us/support/s...

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Are there any wireless headphones that will work with the 6400?

asked 3 years, 8 months ago
dok4933
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are no "native" wireless headphone solutions that will work because the TV has no transmit function. There are a huge number of external solutions that will use the audio output from the TV as input to be transmitted.
answered 3 years ago
eeandersen
Newark, DE
0points
0out of 0found this answer helpful.
Question

How do I reduce motion blur?

It seems the HDMI port from my cablebox to my tv is only running at 1080i @ 60hz. How do I get it at 1080P @120 hz?
asked 3 years, 7 months ago
txrage74
texas
on 55" Class 6400 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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