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Customer Questions & Answers for
55" Class 6300 Series 1080p LED HDTV

Customer Questions & Answers:
414 Questions
 | 
236 Answers

Questions & Answers for samsung 55" Class 6300 Series 1080p LED HDTV

Question

60hz or 120hz

I have the un55c6300. when purchased it says 120hz. i have it hooked up to my ps3 and have the output settings at hdmi 1080p. when i hit the info button on tv remote it says 1920x1080 @ 60hz. what can I do to get it at 120hz. talked to conn's where i bought it and they said i need a 120hz hdmi cable. I don't know if this is what I have, but could this be the issue?? Or is it something else??
asked 3 years, 11 months ago
bwolter
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
6 answers
Answers
answer 1
The 120 Hz Sub-field motion is a feature that is always on . The info box will never display 600Hz, but it will display the info of the incoming signal (which is usually 60 Hz)
answered 2 years, 6 months ago
joduran
beberly hills
0points
0out of 0found this answer helpful.
answer 2
The info box will never display 120Hz, but it will display the info of the incoming signal (which is usually 60 Hz)
answered 2 years, 6 months ago
joduran
beberly hills
+1point
1out of 1found this answer helpful.
answer 3
this tv is 120hz it displays 60hz that is what the tv is receiving from the cable box,dvd,xbox etc but what the tv is doing is converting the 60hz that it display to 120hz unfortunetly it dous not say it on the screen
answered 2 years, 6 months ago
joduran
beberly hills
+1point
1out of 1found this answer helpful.
answer 4
you get 120hz but on info shows wat its receiving thats 60hz
answered 2 years, 7 months ago
joduran
beberly hills
0points
0out of 0found this answer helpful.
answer 5
Hz is stand for Hertz. 60 Hz or 120 Hz means 60 hertz or 120 hertz; also mean 60 times per second or 120 times per second. This is talking about the speed of motion of frames per second. The higher number of hertz, the more frames it displays per second, so you could see the picture is more real.
answered 2 years, 9 months ago
cuongle
wa
0points
0out of 0found this answer helpful.
answer 6
This unit is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

It says use remote within 23 feet. Does that mean it won't work in a shorter distance than that?

asked 3 years, 11 months ago
twister
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
23 feet is the greatest distance that is recommended for proper operation of the remote. Therefore, the remote will work fine anywhere from 0 to 23 feet.
answered 3 years, 11 months ago
wcchamp18
0points
0out of 0found this answer helpful.
answer 2
This actually means that the remote control can be used at up to 23 feet (that's 0-23 feet) away from the TV without issue. Beyond that, you may experience some degradation of signal.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How to get TV to see DVD drive in computer?

TV is on network cable, have PC share manager installed on PC, how do I play a DVD on computer drive and see it on the TV?
asked 3 years, 11 months ago
mopat
Crossville, TN
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I can use my laptop and stream from netfix to my samsung 55 c6300, all you need is a hdmi cable from the back of tv to your laptop. Have done this since purchasing my led.
answered 3 years ago
mbyrne
0points
0out of 0found this answer helpful.
answer 2
Although you will be able to view saved content from your PC (movie files, MP3s and Jpegs), actual streaming media from the internet and drives from your PC are not supported.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is Hulu Plus going to be available anytime?

asked 3 years, 9 months ago
luvthiscrzylife
Pacific NW
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It's not currently available for my TV or Blu-ray models
answered 3 years, 7 months ago
luvthiscrzylife
Pacific NW
0points
0out of 0found this answer helpful.
answer 2
Not sure what you mean? Hulu Plus is available on Samsung devices App capable right now...
answered 3 years, 8 months ago
My2Cents
Ohio
0points
0out of 0found this answer helpful.
Question

cleaning the screen on our new led tv

Is it ok to use glass cleaners on the screen ?
asked 3 years, 8 months ago
gener86
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
um..no
the screen is pourous.
So at worst, spray your cleaner on the cloth first and gently wipe the screen if you must use something wet.
answered 3 years, 8 months ago
Anonymous
NYC
0points
0out of 0found this answer helpful.
answer 2
For more information on cleaning your TV, please refer to the link below:

LCD/LED:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=12492&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Plasma:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=146164&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

HOW DO I SET THE TV TO THE MAXIMUMS? 1920X1080P AND 120 HZ?

asked 3 years, 8 months ago
ZENYATTA
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
you cant. The tv will upscale everything you send it to that 120hz and 1080p by the proprietary internal software.
The TV WILL tell you what frame rate its receiving from its source...and will assume you understand that it is upscaling it to 1080p and 120 per second refreshing the picture on the screen.
answered 3 years, 8 months ago
Anonymous
NYC
0points
0out of 0found this answer helpful.
answer 2
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

The refresh rate on the TV says 60 hertz, but it should be 120 hertzs. Is this right?

How do I view the picture in 120 htz?
asked 3 years, 7 months ago
laurenab
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
no you can,t
answered 3 years, 7 months ago
kiepdamme
Texas
0points
0out of 0found this answer helpful.
answer 2
I was told that the incoming feed is 60Hz, but the refresh rate of the the tv is 120Hz.
answered 3 years, 7 months ago
LEDman
Richmond,Va
0points
0out of 0found this answer helpful.
Question

Can I correct the name on the account that I registered my product with?

If so, how?
asked 3 years, 2 months ago
Ed87
Florida
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
YES
answered 3 years, 2 months ago
Lavesh
0points
0out of 0found this answer helpful.
answer 2
With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why does the info on the screen show 1080I instead of 1080P?

asked 3 years, 9 months ago
ldnational
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The source you are sending to the TV (DVD, Bluray, Cable etc) is 1080i... The info box shows what the source you have going is sending to the TV, not what the TV is doing or is capable of...
answered 3 years, 8 months ago
My2Cents
Ohio
0points
0out of 0found this answer helpful.
answer 2
Because the channel you are watching is broadcasted as 1080i.
answered 3 years, 8 months ago
Hawon
0points
0out of 0found this answer helpful.
Question

this tv is supposed to be 120hz hooked it up to cable and in the left hand corner of the tv its showing 60hz. why is that

asked 3 years, 9 months ago
battitude
home
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Your source is 60Hz, your TV always runs at 120Hz... The info box in the top left of the screen is showing you your source information not what the TV is doing or is capable of...
answered 3 years, 8 months ago
My2Cents
Ohio
0points
0out of 0found this answer helpful.
answer 2
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how to change from 60 hz to 120 hz

asked 3 years, 9 months ago
tazbug
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If your TV is 120Hz it is always running at 120Hz... Without knowing what model it is hard to say if your TV is capable of 120Hz...

If you are looking at the top left information box on your TV, that box shows you what your Source is sending the TV, no what the TV is doing or is capable of... Your Source is sending 60Hz...
answered 3 years, 8 months ago
My2Cents
Ohio
0points
0out of 0found this answer helpful.
answer 2
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why does the input say 'HDMI 1980x1080i@60Hz, when this is a 120Hz TV? I am having some concerns with motion images (actors moving, not sports)...

On some shows, the actors will have blurred facial features and "trailers" when they move. Is this related to the 60Hz when it should be 120 Hz?
asked 3 years, 8 months ago
russells713
Bethlehem, GA
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Russell,
Sorry, this is par for the course with LCD. Automotion Plus helps, but automotion and 120hz basically tries to solve the problem with pixels added vertically and horizontally. But when image transitions create diagonal lines... it just doesn't know what to do.
EG: An actor walks across screen from left to right with a blue sky background... perfect picture with incredible clarity (video look); but a few seconds later, the actor walks past a white pickett fence or a black iron gate.. now, as the vertical lines from the fence and gate are producing up and down heavy contrast to the side to side motion of the actor, and automotion is trying to guess where the next pixels "theoretically should be"...well... it just makes a mess of it.

Turn off automotion plus and you'll rarely see the mess... but alas, that's why you bought that 120hz automotion plus tv anyway if my guess is right... for that incredible almost touchable (video like) picture.

Oh well. Great technology for what it is. But its improving with every generation.
answered 3 years, 8 months ago
Anonymous
NYC
0points
0out of 0found this answer helpful.
answer 2
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i get screen to adjust ?

headlines are off . example: game scores , headlines, or tv channel (USA) is off of screen.
asked 2 years, 11 months ago
Benny0721
derby, ct.
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I noticed I was having this problem when we were using an NON-HD cable box. Once I upgraded to HD, no more problems with headlines and football scores.
answered 2 years, 9 months ago
Autumn73
Lubbock, TX
0points
0out of 0found this answer helpful.
answer 2
In order to change the aspect ratio (screen size), you will want to head into the TV's menu, then to the picture sub-menu. Once there, head into the "Picture Options" option. Within that option, you will see the "Size" adjustment. Clicking into that will allow you to change the picture size of the screen. You can also press the “P.Size” button on the remote to toggle between aspects. Please note, the Samsung TVs will not offer an Automatic Aspect Ratio system.

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How to connect two Audio/Video Cable to UN55C6300 ?

I have 2 devices (VCR and DVD Player) that have Audio/Video Cable (red, white for audio, yellow for video). How do I connect two Audio/Video Cable to UN55C6300 ?

Thanks,
Arvind
asked 4 years, 5 months ago
arvindpopli
USA
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Since the C6300 only offers one shared component/composite input, you will only be able to connect one device to the unit at a time. However, there are component/composite switchers on the market that will allow you to connect multiple devices to it, then the switch will connect to the TV with just one cable. Please visit your local retailer or e-retailer for more information.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

24fps firmware update?

I read a review that claimed 24fps material is not handled properly on the 2010 Samsung TV models. Is a firmware update on the way?
asked 4 years, 4 months ago
paradsecar
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although I have not seen a review of this nature, I can say that all of the Samsung 1080p TVs will be able to accept and display a 24Hz signal. There are no firmware updates needed.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is LED TV all LED?

Does your new LED TV use LCD with LED backlight. Or is it all LED.
asked 4 years, 3 months ago
Anonymous
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All of the current Samsung LED TVs use a LCD panel with LED back-lighting. I currently do not have any information as to a release of OLED or AMOLED paneled TVs.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

are the led tv's back lit or side lite

asked 4 years, 3 months ago
bivai
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All of the current "C" series Samsung LED TVs will only offer the Edge-lit array. Currently, Back-lit Samsung LED TVs are not available.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why doesn't menu show "Auto Motion Plus 120Mhz?"

Both the 46" model at Best Buy and the owner's manual show, that under "Picture Options", it should show "Auto Motion Plus 120 Mhz". The menu on my 55" model only shows "Auto Motion Plus". Is this a problem?
asked 4 years, 3 months ago
Anonymous
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry for the confusion. "Auto Motion Plus 120Hz" and "Auto Motion Plus" are actually one in the same thing. The entire C6300 line of TVs are all natively 120Hz and the Auto Motion Plus feature acts the same regardless of name. Auto Motion Plus enhances your 120Hz viewing by reducing judder and blur, and by also activating the frame interpolation.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the difference between the UN55C6300 and the UN55C6400. There is about a $300 difference. Thanks

asked 4 years, 2 months ago
daveerie
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The C6400 offers these features over the C6300:

1. A higher Dynamic Contrast Ratio (5,000,000:1 vs the C6300's 4,000,000:1)

2. Internet@TV with Samsung Apps

3. The C6400 is only available at Warehouse stores.

-MrSamsung
answered 4 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Internet@Tv

Am I correct that the model un55c6300 does not have the ability to use the internet@feature or is there a firmware available to upgrade & permit its use?
asked 4 years, 2 months ago
Anonymous
on 55" Class 6300 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Correct, the C6300 does not offer Internet@TV, however, there will not be a firmware update to add this functionality.

-MrSamsung
answered 4 years, 2 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
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