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Customer questions and answers for
samsung UN55B8000XF

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Customer questions and answers for samsung UN55B8000XF

Question

I lose my picture every now and then.

My picture quality is excellent but every once in a while right in the middle of a show my screen goes
totally black for a few seconds or sometimes freezes momentarily. Am I having issues with my Fios TV
signal? Is my LED or HDMI cables the source of the problem?
asked 3 years ago
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Mico
Redlands, Ca
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I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 3 years ago
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Question

How to change picture

I am experienceing what blogs on the web are calling the "SOAP OPERA EFFECT". how do I get rid of this. I really like the TV but I am sure I will not be able to overcome this.
asked 2 years, 10 months ago
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copperjones
Columbia, MO
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This is most likely due to the Auto Motion Plus being active and running properly. To turn off AMP, head into the TV's menu, then navigate to the Picture sub-menu. Once there, scroll down and press enter on "Picture Options". Within the next screen, scroll down until you see the Auto Motion Plus option, press enter, and turn the option off. You will need to do this within each of your sources' menus (adjusting one source's menu will not change it for all sources).

-MrSamsung
answered 2 years, 10 months ago
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Question

.MKV movies

Some HD movies with MKV extention don't have sound, while playing nice on the computer. Any updates?
asked 2 years, 10 months ago
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Anonymous
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Although there is no information on updates to the media playback capabilities of the Samsung products, please ensure that your MKV files offer one of the following codecs for audio: MP3, AC3, LPCM, ADPCM. These will be the only codecs supported by the "B" series Samsung TVs.

-MrSamsung
answered 2 years, 10 months ago
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Question

DLNA compatibility and Samsung iPhone TV Remote app

I am using a Seagate NAS 110 media server which is DLNA compliant and the set properly displays the folders and thumbnail images of my photos but will not display full screen images of the same photos, it returns an error that the file format is not supported. Why? A sample photo is attached for your review.

Will this set, which is compatible with Internet TV, be supported for the new Samsung iPhone TV Remote app?
Image(s)
User submitted photo
asked 2 years, 10 months ago
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Anonymous
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I’m sorry you are having an issue with your setup. Although with the information you have provided I do not have a solution for you (however, some NAS devices are not fully compatible with the "B" series TVs); I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

Also, the iPhone Remote Control app will only work with the 2010 "C" models that offer Internet@TV. This app does not seem to be compatible with the 2009 "B" models.

-MrSamsung
answered 2 years, 10 months ago
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Question

Which HDMI ports (if any) will support HDMI Ethernet Channel functionality?

asked 2 years, 8 months ago
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Anonymous
California
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answer 1
At this time, none of the Samsung TVs offer HDMI ethernet pass through capabilities.

-MrSamsung
answered 2 years, 8 months ago
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Question

hulu plus enable

playing tv shows over the internet. shows the 55c8000 is but I have 55b8000 unit
asked 2 years, 9 months ago
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digitaltelco
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Currently, the Samsung App Engine will only be available on the 2010 “C” Samsung TVs with Itnernet@TV. This means that the 2009-10 “B” units will not be receiving an update to run Samsung Apps and any of the associated applications at this time.

-MrSamsung
answered 2 years, 9 months ago
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Question

How to turn off the start up and switch off sounds?

When I switch on my TV or when I turn off the TV , I am getting music/sound. How do I turn off then music?
Any help will be appreciated. Thank you.
Tags: turn off start up sound, turn off switch of sound
asked 2 years, 7 months ago
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Sanki
on UN55B8000XF
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The feature is called "Melody" and can be found in the SETUP menu. You can access this menu by entering the menu, going to the Setup opion and scrolling down to Melody. It may be further than what is initially on the screen, but if you keep scrolling down, you'll be able to find it.

MENU > SETUP > MELODY > OFF

More information on this can also be found on Pg. 29 of the owner's manual.

I appreciate your support of Samsung products.

--HDTech
answered 2 years, 7 months ago
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MisterSamsung
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Question

can my tv be converted to 3d?

asked 2 years, 7 months ago
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terryhp
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Unfortunately, there is currently no information on 2010 features being added to 2009 and earlier models at this time.

-MrSamsung
answered 2 years, 7 months ago
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Question

Can I get the Netflix App for my model?

asked 2 years, 6 months ago
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peterlong
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Although this model does not have direct access to Samsung Apps, it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 2 years, 6 months ago
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Question

is there any why to upgrade to 3d without buying a 3d tv

asked 2 years, 7 months ago
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biged
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Unfortunately, the 2009 and earlier model series Samsung TVs and Samsung Blu-Ray Players (not the year they were produced, just the year of the model implementation) will not be eligible for upgrades to the 2010 Samsung Apps Engine or 3D at this time. For the TVs, the panel material isn’t able to display 3D content and the internal hardware (processors, HDMI ports, etc.) on both the TVs and the BD players are not compatible with 3D, the 2010 Samsung Apps Engine or any other 2010 feature.

-MrSamsung
answered 2 years, 7 months ago
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Question

How do I download the netflix widget

asked 2 years, 6 months ago
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Jim05
on UN55B8000XF
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Although this model does not have direct access to Samsung Apps, it can access internet content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing). Unfortunately, there is currently no information on 2010 features being added to 2009 and earlier models at this time.

-MrSamsung
answered 2 years, 6 months ago
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Question

can i get netflix on my tv

asked 2 years, 6 months ago
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66net
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Although this model does not have direct access to Samsung Apps, it can access internet content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 2 years, 6 months ago
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MrSamsung
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Question

are there upgrades for 3d?

I recently read an article that claims samsung is looking to make it possible to view 3d on non-3d tv's through upgrades that can be purchased for a samsung tv, is this true? and if so how do I find out about my TV?
Tags: 3d upgrade
asked 2 years, 7 months ago
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dragnman
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Unfortunately, there is currently no information on 2010 features being added to 2009 and earlier models at this time.

-MrSamsung
answered 2 years, 7 months ago
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MrSamsung
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Question

CAN I DOWNLOAD APPS ON MY TV

asked 2 years, 7 months ago
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GALOEB
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answer 1
Unfortunately, there is currently no information on 2010 features being added to 2009 and earlier models at this time.

-MrSamsung
answered 2 years, 7 months ago
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MrSamsung
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Question

Is this TV 3D capable?

asked 2 years, 5 months ago
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Robert1
Tampa, FL
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The B8000 is not a 3D capable unit.

-MrSamsung
answered 2 years, 5 months ago
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Question

how do i get a template for the mini mount

asked 3 years, 10 months ago
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joetam
on UN55B8000XF
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I’m sorry, but at this time, I do not currently have an answer to this inquiry.
Please call 800-SAMSUNG for a live solution to your question.

-MrSamsung
answered 3 years, 8 months ago
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MrSamsung
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Question

what is the viewing angle for this model?

asked 3 years, 10 months ago
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choochoo
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The viewing angle is 178 degrees.
answered 3 years, 10 months ago
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MrSamsung
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Question

When will a larger size be available preferably 65 inches or greater?

When will a larger size be available preferably 65 inches or greater?
asked 3 years, 10 months ago
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Stump
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answer 1
Currently, there is no information on any Samsung LED TV being manufactured larger than 55". Keep checking back on Samsung.com for any updates.

-MrSamsung
answered 3 years, 9 months ago
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Question

Are there component cable ports in the tv?

the wii doesnt have hdmi so would i still be able to connect it with my component cables or standard cables.
asked 3 years, 9 months ago
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quansora
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Absolutely. You will be able to connect your Wii via component cables. For a diagram of where the ports are located, please refer to page 11 of the owners manual.

-MrSamsung
answered 3 years, 9 months ago
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Question

Hulu app for B8000

Will there be additional apps for the un55b8000 series LED TV? My brouther-in-law just bought a cheaper Samsung and it has Hulu...
asked 2 years, 4 months ago
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georgeajr
spokane, WA
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Although this model does not have direct access to Samsung Apps, it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 2 years, 4 months ago
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