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Customer Questions & Answers for
samsung UN55B7100WF

Customer Questions & Answers:
161 Questions
 | 
68 Answers

Questions & Answers for samsung UN55B7100WF

Question

File Streaming Support

The user manual and everything I have found online says that the .mkv file format is supported to stream video over the network to the television. I have tried 2 .mkv files and I can see them listed in my media browser under movies, but when I try to play them the television tells me it is an unsupported file format. To the extent of my knowledge, this file was compressed as a .mkv so is there any reason for it to not play? I had recently updated my firmware so I am on the latest and greatest, unless support for .mkv was removed.
asked 4 years, 3 months ago
kungfumonkeyman
on UN55B7100WF
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2 answers
Answers
answer 1
thanks bayu! over this last weekend I finally figured out that it was something to do with the audio because I had a few other files that would play and then another few files that wouldn't. Now I know no DTS....this will help me in the future. Thanks again!
answered 4 years, 3 months ago
kungfumonkeyman
0points
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answer 2
The audio of MKV file must not have DTS encoding.

If you convert the MKV to Dolby Digital, you will be able to play the MKV
answered 4 years, 3 months ago
bayu3008
+1point
1out of 1found this answer helpful.
Question

How far do you need to sit from the Samsung 55' LED TV to see a good picture?

Most televisions tell you, you need a minimun distance from the TV to get the best view. With the new LED TV what is the distance for the 55'.
asked 4 years, 8 months ago
Anonymous
on UN55B7100WF
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1 answer
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answer 1
I have this TV. I set it up about 6 to 7 feet from our sectional. This is optimal viewing but doesn't break your neck while viewing. That distance gives you the home theater feel as well. Its really up to you but where I have it looks and feels great!

Enjoy!
answered 4 years, 8 months ago
Moffettexpress
0points
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Question

Please tell me what the difference is between Auto Motion Plus 120 and Auto Motion Plus 240Hz

I am interested in the 55" LED HDTV.

Thanks for your help.

Diana
asked 4 years, 7 months ago
Anonymous
on UN55B7100WF
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answer 1
Thanks for the question. Technically the higher the Hz, the better the image will be. In this case, 240Hz will be "better" then 120Hz. The main advantage of having 240Hz over 120Hz is that with 240Hz, your content will be upconverted to 120 FPS (frames per second) where as the 120Hz will display your content at 60 FPS. Basically the higher FPS, the smoother your picture will be.

-MrSamsung
answered 4 years, 7 months ago
MrSamsung
Samsung HQ
0points
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Question

digital optical

I have read on the reviews that this tv does have a digital optical connection but that it does not support surround? Is that true?
asked 4 years, 6 months ago
carolinabigdog
on UN55B7100WF
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answer 1
Thanks for the question. The optical connection on all the Samsung TVs should support 2.1 audio from a digital source and 5.1 audio from a coaxial source. This is due to copyright laws that prevent digital audio to be transmitted higher than 2.1 out of the optical connection.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
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Question

Another question about the Optical Digital toslink output

The answer to that the first "digital out" question was extremely interesting to me. My former system was a DVD player with a toslink optical digital out cable going into my discrete, outboard Technics surround sound processor [I have only discrete components]. When the processor "sensed" an AC-1 program signal, it worked as advertised, directing the center channel, surround and LFE information to the appropriate electronics and speakers. Now I have this 55" LED Samsung TV connected to the Samsung Blue Ray Player, and, DirectV HD receiver as well, via HDMI cabling. The Optical Toslink output of the television goes into my Toslink optical input of the Technics processor. Now, I no longer see the AC-3 icon lit on the Technic processor and as such, I don't get surround or center channel information. I used to see that icon and get the surround and center sound, but now I do not. Help What is up???
asked 4 years, 5 months ago
izzyfahzhool1
Chester, NJ
on UN55B7100WF
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1 answer
Answers
answer 1
The reason you are only getting sterieo sound from the optical connection on your TV is because the TV can only output audio in a 2.1 format from the optical output when passing a signal from a digital source through. This has to do with copyright laws and is actually not a limitation of the TV's systems.

A direct quote from the manual, "When the Home Theater receiver is set to On, you can hear sound output from the TV’s Optical jack. When the TV is
displaying a DTV(air) signal, the TV will send out 5.1 channel sound to the Home theater receiver. When the source is a
digital component such as a DVD / Blu-ray player / Cable Box / Satellite receiver (Set-Top Box) and is connected to the
TV via HDMI, only 2 channel sound will be heard from the Home Theater receiver. If you want to hear 5.1 channel audio,
connect the digital audio out jack on DVD / Blu-ray player / Cable Box / Satellite receiver (Set-Top Box) directly to an
Amplifier or Home Theater, not the TV."

-MrSamsung
answered 4 years, 5 months ago
MrSamsung
Samsung HQ
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Question

Will there be a widget for Netflex available to download in the future?

asked 4 years, 7 months ago
Rylee
on UN55B7100WF
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answer 1
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
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Question

New Samsung App store

According to the people I spoke with at CES who were working the Samsung booth, I can supposedly access the app store thru my Internet@ button but on my UN55B7100 when I press the Internet@ button, I only see the Yahoo! widgets that I always have. Will my TV ever support applications in the future?
asked 4 years, 6 months ago
tbone323
on UN55B7100WF
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1 answer
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answer 1
Thanks for the question. From the info I have, the App store will become available once the 2010 models are released. When that is, I currently do not have that information, however I also do not have any information regarding the app store and its backwards compatibility. Please keep checking Samsung.com for more information.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
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Question

What is the changelog for firmware 1017?

My TV popped up last night wanting to upgrade to the latest firmware, 1017. What changes are made in this upgrade?
asked 4 years, 6 months ago
Anonymous
on UN55B7100WF
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answer 1
I'm sorry, but at this time, I do not have any information on any firmware updates for any of the Samsung product line. Coincidentally, if your device is working properly, I do not suggest you update your firmware. Please keep checking back on Samsung.com for any further updates on this and all other Samsung products.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
-3points
0out of 3found this answer helpful.
Question

what tuning devices are included in the UB55B7100?

What tuning devices are included in the UB55B7100 ? Are any other external tuners required for various input devices - cable, satellite, blueray, ect
asked 4 years, 6 months ago
Dimmy
on UN55B7100WF
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1 answer
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answer 1
All current generation Samsung TVs are digital cable ready. All of our TVs include a coax ATSC/QAM tuner that handles digital and analogue broadcast signals as well. No external boxes or equipment needed to view your basic cable.

-MrSamsung
answered 4 years, 5 months ago
MrSamsung
Samsung HQ
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Question

Are the new 7 and 6 series LED TV's, Back- Lit LED or Edge-Lit LED?

asked 4 years, 5 months ago
Anonymous
on UN55B7100WF
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answer 1
Thanks for the question. The Samsung LED 7 and 6 series TVs for the current generation are Edge-Lit units. If you are looking for a back lit unit, you will want to loo at the B8500.

-MrSamsung
answered 4 years, 5 months ago
MrSamsung
Samsung HQ
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Question

how do I get red lighted edge on the 7100

asked 4 years, 5 months ago
Anonymous
on UN55B7100WF
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1 answer
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answer 1
Although on the B7000 you will find that the bezel has a Red hue; the B7100 only offers a Gray hue to the Touch of Color Bezel.

-MrSamsung
answered 4 years, 5 months ago
MrSamsung
Samsung HQ
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Question

Can the model UN55B7100 HDTV be mounted in protrait orientation?

Also would like to know the width of the bezel on all four sides. I would like to mount three of these units next to each other in portrait mode providing a single large image. I will be driving these displays with a PC video card with three outputs.

Thanks....RH
asked 4 years, 3 months ago
Anonymous
on UN55B7100WF
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1 answer
Answers
answer 1
Although I do not have any info on whether or not the TVs could be mounted in a portrait mode, I will say that it was not designed to do so. Putting your unit in portrait mode can cause your panel to incur damage. I have also provided information on the dimensions of the bezel below.

-MrSamsung
Image(s)
User submitted image
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
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Question

error code

i was wondering what the error code (606) means. I received this error code when i was trying to download the new firmware on my tv.
asked 4 years, 4 months ago
hoffmeyer
on UN55B7100WF
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1 answer
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answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
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Question

Swtiching from Blu-ray to TV

I recently paired my series 7 Samsung LED TV to a Samsung Blu-ray player. I love that when I turn the BR player on the TV automatically switches to that input (HDMI 2). When I turn the BR player off however, the TV input defaults back to "TV" which isn't a valid input. I have my cable TV going into the TV on HDMI 1. Is there any way to have the BR player default back to HDMI 1 when it is power off so I don't have to change the input manually with the remote control each time?
 
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asked 4 years, 3 months ago
Anonymous
on UN55B7100WF
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1 answer
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answer 1
I'm very happy you enjoy your devices. Unfortunately, there is currently no way to change the source the TV reverts back to once you turn off a device with Anynet+ activated. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

What is the Lan speed fo the network card built into the tv?

Is the Lan port a 10/100Mbps or 1Gbps? Also the Samsung wireless adapter for the tv, does that work on wireless-G or wireless-N technology?
asked 4 years ago
Anonymous
Ca
on UN55B7100WF
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answer 1
The ethernet ports on the Samsung TVs will be 10/100, while the Samsung Linkstick can connect to A, B, G, and N networks (WIS09ABGN).

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
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Question

Is the 2009 UN55B7000 tvs going to get either Netflix or Hulu Plus.It seems terrible that this Tv is getting the 2nd tier apps.

asked 4 years ago
pharmvol
on UN55B7100WF
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answer 1
I understand your frustration; however, the 2009 and earlier model series Samsung TVs and Samsung Blu-Ray Players (not the year they were produced, just the year of the model implementation) will not be eligible for upgrades to the 2010 Samsung Apps Engine or 3D. For the TVs, the panel material isn’t able to display 3D content and the internal hardware (processors, HDMI ports, etc.) on both the TVs and the BD players are not compatible with 3D, the 2010 Samsung Apps Engine or any other 2010 feature.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
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Question

display is blurry

tv shows a double image about 2 inches below the other image all of a sudden.
asked 3 years, 10 months ago
terryboy971
on UN55B7100WF
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1 answer
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answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
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Question

Trouble Playing .mkv through USB

Hi All,

Realize this model isn't being sold anymore but hopefully there are a few users out there who can help. I've started trying to play 720p .mkv files through the USB port. What I'm finding is that any scenes that have motion in them, the motion paths are stuttery. Kind of hard to explain, it's similar to what I used to see years ago when playing computer games on older monitors that had slow response times. It's like you can almost see motion paths and that the TV isn't able to keep up with the movie. I've tried different USB drives, some with read times that are close to 30 MB/s, but this doesn't seem to help.

Can anyone suggest if settings in the TV can be changes to address these issue? Should Auto Motion Plus be on or off? What about blur and judder reductions? Or, do these really have no affect and are there other settings to try? Or, should I try another format for the files such as MP4?

Thanks in advance for any help.
asked 3 years, 11 months ago
Gumdoc
on UN55B7100WF
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answer 1
Although this would be a better question to ask service, I will try to help you out as best I can. Although this may not solve your issue, I would suggest pressing the "Tool" button on your remote control while the TV is playing your file. This will bring up a mini menu that will allow you access to that source's specific picture and sound adjustments. Although you will not have all the same options as you would on an AV source, the Tool menu should give you adequate adjustments to try and fix your video playback. Refer to page 54 of the user's manual for additional info. If you find that this does not improve your picture, please feel free to contact 800-SAMSUNG for live assistance.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
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Question

why does the picture goes black then comes back in snowy before it comes clear.?

happens every 10 minutes
asked 3 years, 9 months ago
bone
cypress
on UN55B7100WF
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
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Question

connect to internet

What do I need to connect my tv to the internet. Can I use a wireless adapter?
asked 3 years, 9 months ago
Rick060545
Apple Valley, Ca.
on UN55B7100WF
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answer 1
Your TV has the ability to connect to the internet to use the different Yahoo! widgets included on your TV. To use these widgets you can connect your TV using the LAN port on the back of the TV with an Ethernet cable to your Router or modem. If you have a wireless network you can us the Samsung Wireless Linkstick (WIS09ABGN) to connect to your network. This internet connection can only be used to by the widgets to access the internet.
answered 3 years, 9 months ago
Josephs
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