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Customer Questions & Answers for
samsung UN55B7100WF

Customer Questions & Answers:
161 Questions
 | 
68 Answers

Questions & Answers for samsung UN55B7100WF

Question

File Streaming Support

The user manual and everything I have found online says that the .mkv file format is supported to stream video over the network to the television. I have tried 2 .mkv files and I can see them listed in my media browser under movies, but when I try to play them the television tells me it is an unsupported file format. To the extent of my knowledge, this file was compressed as a .mkv so is there any reason for it to not play? I had recently updated my firmware so I am on the latest and greatest, unless support for .mkv was removed.
asked 4 years ago
kungfumonkeyman
on UN55B7100WF
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2 answers
Answers
answer 1
thanks bayu! over this last weekend I finally figured out that it was something to do with the audio because I had a few other files that would play and then another few files that wouldn't. Now I know no DTS....this will help me in the future. Thanks again!
answered 4 years ago
kungfumonkeyman
0points
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answer 2
The audio of MKV file must not have DTS encoding.

If you convert the MKV to Dolby Digital, you will be able to play the MKV
answered 4 years ago
bayu3008
+1point
1out of 1found this answer helpful.
Question

Will there be a widget for Netflex available to download in the future?

asked 4 years, 3 months ago
Rylee
on UN55B7100WF
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answer 1
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
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Question

New Samsung App store

According to the people I spoke with at CES who were working the Samsung booth, I can supposedly access the app store thru my Internet@ button but on my UN55B7100 when I press the Internet@ button, I only see the Yahoo! widgets that I always have. Will my TV ever support applications in the future?
asked 4 years, 3 months ago
tbone323
on UN55B7100WF
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1 answer
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answer 1
Thanks for the question. From the info I have, the App store will become available once the 2010 models are released. When that is, I currently do not have that information, however I also do not have any information regarding the app store and its backwards compatibility. Please keep checking Samsung.com for more information.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
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Question

What is the changelog for firmware 1017?

My TV popped up last night wanting to upgrade to the latest firmware, 1017. What changes are made in this upgrade?
asked 4 years, 3 months ago
Anonymous
on UN55B7100WF
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answer 1
I'm sorry, but at this time, I do not have any information on any firmware updates for any of the Samsung product line. Coincidentally, if your device is working properly, I do not suggest you update your firmware. Please keep checking back on Samsung.com for any further updates on this and all other Samsung products.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
-3points
0out of 3found this answer helpful.
Question

what tuning devices are included in the UB55B7100?

What tuning devices are included in the UB55B7100 ? Are any other external tuners required for various input devices - cable, satellite, blueray, ect
asked 4 years, 2 months ago
Dimmy
on UN55B7100WF
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1 answer
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answer 1
All current generation Samsung TVs are digital cable ready. All of our TVs include a coax ATSC/QAM tuner that handles digital and analogue broadcast signals as well. No external boxes or equipment needed to view your basic cable.

-MrSamsung
answered 4 years, 2 months ago
MrSamsung
Samsung HQ
0points
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Question

error code

i was wondering what the error code (606) means. I received this error code when i was trying to download the new firmware on my tv.
asked 4 years, 1 month ago
hoffmeyer
on UN55B7100WF
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1 answer
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answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
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Question

Swtiching from Blu-ray to TV

I recently paired my series 7 Samsung LED TV to a Samsung Blu-ray player. I love that when I turn the BR player on the TV automatically switches to that input (HDMI 2). When I turn the BR player off however, the TV input defaults back to "TV" which isn't a valid input. I have my cable TV going into the TV on HDMI 1. Is there any way to have the BR player default back to HDMI 1 when it is power off so I don't have to change the input manually with the remote control each time?
 
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asked 4 years ago
Anonymous
on UN55B7100WF
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1 answer
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answer 1
I'm very happy you enjoy your devices. Unfortunately, there is currently no way to change the source the TV reverts back to once you turn off a device with Anynet+ activated. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

What is the Lan speed fo the network card built into the tv?

Is the Lan port a 10/100Mbps or 1Gbps? Also the Samsung wireless adapter for the tv, does that work on wireless-G or wireless-N technology?
asked 3 years, 9 months ago
Anonymous
Ca
on UN55B7100WF
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answer 1
The ethernet ports on the Samsung TVs will be 10/100, while the Samsung Linkstick can connect to A, B, G, and N networks (WIS09ABGN).

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
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Question

Trouble Playing .mkv through USB

Hi All,

Realize this model isn't being sold anymore but hopefully there are a few users out there who can help. I've started trying to play 720p .mkv files through the USB port. What I'm finding is that any scenes that have motion in them, the motion paths are stuttery. Kind of hard to explain, it's similar to what I used to see years ago when playing computer games on older monitors that had slow response times. It's like you can almost see motion paths and that the TV isn't able to keep up with the movie. I've tried different USB drives, some with read times that are close to 30 MB/s, but this doesn't seem to help.

Can anyone suggest if settings in the TV can be changes to address these issue? Should Auto Motion Plus be on or off? What about blur and judder reductions? Or, do these really have no affect and are there other settings to try? Or, should I try another format for the files such as MP4?

Thanks in advance for any help.
asked 3 years, 8 months ago
Gumdoc
on UN55B7100WF
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1 answer
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answer 1
Although this would be a better question to ask service, I will try to help you out as best I can. Although this may not solve your issue, I would suggest pressing the "Tool" button on your remote control while the TV is playing your file. This will bring up a mini menu that will allow you access to that source's specific picture and sound adjustments. Although you will not have all the same options as you would on an AV source, the Tool menu should give you adequate adjustments to try and fix your video playback. Refer to page 54 of the user's manual for additional info. If you find that this does not improve your picture, please feel free to contact 800-SAMSUNG for live assistance.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
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Question

why does the picture goes black then comes back in snowy before it comes clear.?

happens every 10 minutes
asked 3 years, 6 months ago
bone
cypress
on UN55B7100WF
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
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Question

Is my model UN55B7100WF able to run/use any of the available apps (ie pandora or cinemanow)?

asked 3 years, 3 months ago
ninny526
on UN55B7100WF
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1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps, it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why does my UN55B7100WFXZA 55 inch 7100 led TV..?

Why does my tv put all my Album art under my Pictures menu instead of showing it during playing of music and why can't I only show pictures from My Documents/My Pictures. Ideally when I want to show my pictures all my album art would not show there, I only want to show my high resolution family and landscape type photos in that section/menu on the TV. Doesn't seem as though the programmers for the firmware have followed the current standards for all other devices that do this and after spending as much as I did I would expect that it would. I'm disappointed and would like to know if they intend on fixing these annoyances in future updates.?? One other thing would love to see a widget to simply show clock/time on the Tv.
asked 4 years, 4 months ago
Mike710055
Texas
on UN55B7100WF
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1 answer
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answer 1
Thanks for the question. I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you (it seems that you only have those folders shared on your PC -My Pictures is a default shared folder on most Windows PCs. That said, try sharing other folders on your PC to allow the TV to recognize the content or you can just use the supplied PC Share Manager to share your content from a PC) ; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a more detailed solution.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
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Question

I noticed the Series 8 is now missing from the LED lineup. Have these models been discontinued?

asked 4 years, 3 months ago
SMiller
on UN55B7100WF
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1 answer
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answer 1
I appreciate your question. Since the Samsung LED 8 series had a limited production run and Samsung is beginning production on the 2010 models; the LED 8 series will no longer be in production. Most other models will continue to be produced until the 2010 lineup is released. Please keep checking Samsung.com for more information on replacement models and the upcoming 2010 model line.

-MrSamsung
answered 4 years, 2 months ago
MrSamsung
Samsung HQ
0points
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Question

PIP? PBP?

Hello,

I'm looking for a 55" to 58" class TV that has PIP (this one shows to have that). Specifically "PBP" or splitscreen. Will this TV do two inputs side by side? Or is the PIP only able to be a small square in a corner?

Here's a pic of my 5 yo Samsung DLP in splitscreen (PBP) mode...

Thanks!

Russ
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asked 4 years ago
Anonymous
on UN55B7100WF
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1 answer
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answer 1
I have a splitter from my cable incoming line with one to my cable box and an hdmi to the tv from the cable box with the other line on the splitter to the ant in on the tv. Then you can go in the menu under set up to get pip with several picture size options including full side by side and wide screen side by side along with a channel changing option done with numeric keypad. This set up works for me.
answered 4 years ago
boppinbob
upstate new york
0points
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Question

can it play 3d blueray movies

asked 3 years, 11 months ago
Anonymous
on UN55B7100WF
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1 answer
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answer 1
Unfortunately, the 2009 and earlier model series Samsung TVs and Samsung Blu-Ray Players (not the year they were produced, just the year of the model implementation) will not be eligible for upgrades to the 2010 Samsung Apps Engine or 3D. For the TVs, the panel material isn’t able to display 3D content and the internal hardware (processors, HDMI ports, etc.) on both the TVs and the BD players are not compatible with 3D, the 2010 Samsung Apps Engine or any other 2010 feature. That said, you can still connect a 3D BD player to the B7100 and play a BD movie on it, but since it does not support 3D, this feature will not be compatible.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

will some kind of adpt. be available to play 3d movies my samsung un55b7100 is only 6 months old

asked 3 years, 11 months ago
Anonymous
on UN55B7100WF
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1 answer
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answer 1
Unfortunately, the 2009 and earlier model series Samsung TVs and Samsung Blu-Ray Players (not the year they were produced, just the year of the model implementation) will not be eligible for upgrades to the 2010 Samsung Apps Engine or 3D. For the TVs, the panel material isn’t able to display 3D content and the internal hardware (processors, HDMI ports, etc.) on both the TVs and the BD players are not compatible with 3D, the 2010 Samsung Apps Engine or any other 2010 feature.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
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Question

Id like to download Netflix onto my television to stream videos. Is my registered TV compatible?

asked 3 years, 2 months ago
rteff
San Antonio
on UN55B7100WF
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1 answer
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answer 1
Although this model does not have direct access to Samsung Apps (like Netflix, Pandora or YouTube), it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing. Hulu+ is only available on the 2010 3D Blu-Ray Players at this time). Unfortunately, there is currently no information on upgrades to Samsung Apps for the 2009 and earlier TVs.

-MrSamsung
answered 3 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I get rid of the features bar that shows up on the left of the screen?

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asked 3 years, 10 months ago
Anonymous
on UN55B7100WF
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answer 1
Please follow the below link to turn off the Demo/shop Mode for this unit.

http://ars.samsung.com/customer/usa...

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
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Question

Double Picture

What Causes my T.v to Have Double Picture Overlapping? How can i have this fixed?
asked 3 years, 6 months ago
brujoasesino78
on UN55B7100WF
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answer 1
With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
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Question

Can I get Netflix to this set?

asked 3 years, 5 months ago
twiltezone
on UN55B7100WF
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answer 1
Although this model does not have direct access to Samsung Apps, it can access internet content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing). Unfortunately, there is currently no information on 2010 features being added to 2009 and earlier models at this time.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
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