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Customer Questions & Answers for
UN55B7100WF

Customer Questions & Answers:
161 Questions
 | 
68 Answers

Questions & Answers for samsung UN55B7100WF

Question

File Streaming Support

The user manual and everything I have found online says that the .mkv file format is supported to stream video over the network to the television. I have tried 2 .mkv files and I can see them listed in my media browser under movies, but when I try to play them the television tells me it is an unsupported file format. To the extent of my knowledge, this file was compressed as a .mkv so is there any reason for it to not play? I had recently updated my firmware so I am on the latest and greatest, unless support for .mkv was removed.
asked 4 years, 5 months ago
kungfumonkeyman
on UN55B7100WF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
thanks bayu! over this last weekend I finally figured out that it was something to do with the audio because I had a few other files that would play and then another few files that wouldn't. Now I know no DTS....this will help me in the future. Thanks again!
answered 4 years, 4 months ago
kungfumonkeyman
0points
0out of 0found this answer helpful.
answer 2
The audio of MKV file must not have DTS encoding.

If you convert the MKV to Dolby Digital, you will be able to play the MKV
answered 4 years, 4 months ago
bayu3008
+1point
1out of 1found this answer helpful.
Question

How far do you need to sit from the Samsung 55' LED TV to see a good picture?

Most televisions tell you, you need a minimun distance from the TV to get the best view. With the new LED TV what is the distance for the 55'.
asked 4 years, 9 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I have this TV. I set it up about 6 to 7 feet from our sectional. This is optimal viewing but doesn't break your neck while viewing. That distance gives you the home theater feel as well. Its really up to you but where I have it looks and feels great!

Enjoy!
answered 4 years, 9 months ago
Moffettexpress
0points
0out of 0found this answer helpful.
Question

Why does my UN55B7100WFXZA 55 inch 7100 led TV..?

Why does my tv put all my Album art under my Pictures menu instead of showing it during playing of music and why can't I only show pictures from My Documents/My Pictures. Ideally when I want to show my pictures all my album art would not show there, I only want to show my high resolution family and landscape type photos in that section/menu on the TV. Doesn't seem as though the programmers for the firmware have followed the current standards for all other devices that do this and after spending as much as I did I would expect that it would. I'm disappointed and would like to know if they intend on fixing these annoyances in future updates.?? One other thing would love to see a widget to simply show clock/time on the Tv.
asked 4 years, 8 months ago
Mike710055
Texas
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you (it seems that you only have those folders shared on your PC -My Pictures is a default shared folder on most Windows PCs. That said, try sharing other folders on your PC to allow the TV to recognize the content or you can just use the supplied PC Share Manager to share your content from a PC) ; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a more detailed solution.

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Please tell me what the difference is between Auto Motion Plus 120 and Auto Motion Plus 240Hz

I am interested in the 55" LED HDTV.

Thanks for your help.

Diana
asked 4 years, 8 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Technically the higher the Hz, the better the image will be. In this case, 240Hz will be "better" then 120Hz. The main advantage of having 240Hz over 120Hz is that with 240Hz, your content will be upconverted to 120 FPS (frames per second) where as the 120Hz will display your content at 60 FPS. Basically the higher FPS, the smoother your picture will be.

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Variable Audio Out

Will there be a firmware update that will allow my analog audio out to be variably controlled? Right now it is fixed only. I need volume up/down and mute from the TV so I can use a simple amp/speaker system.
asked 4 years, 8 months ago
Ruck
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. From the info I have, the audio output is a pass through Fixed connection. This means that a software update will not be able to enable the outputs to be variable. Please keep checking Samsung.com for further information and updates to this an all other Samsung devices.

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Will there be a widget for Netflex available to download in the future?

asked 4 years, 8 months ago
Rylee
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

digital optical

I have read on the reviews that this tv does have a digital optical connection but that it does not support surround? Is that true?
asked 4 years, 7 months ago
carolinabigdog
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The optical connection on all the Samsung TVs should support 2.1 audio from a digital source and 5.1 audio from a coaxial source. This is due to copyright laws that prevent digital audio to be transmitted higher than 2.1 out of the optical connection.

-MrSamsung
answered 4 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what tuning devices are included in the UB55B7100?

What tuning devices are included in the UB55B7100 ? Are any other external tuners required for various input devices - cable, satellite, blueray, ect
asked 4 years, 7 months ago
Dimmy
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All current generation Samsung TVs are digital cable ready. All of our TVs include a coax ATSC/QAM tuner that handles digital and analogue broadcast signals as well. No external boxes or equipment needed to view your basic cable.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do I get red lighted edge on the 7100

asked 4 years, 6 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although on the B7000 you will find that the bezel has a Red hue; the B7100 only offers a Gray hue to the Touch of Color Bezel.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

When I change channels, it tells me that the channel I'm on is only refreshing at 60 mhz instead of 120. Why?

asked 4 years, 5 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That’s a great question. The processor on the Samsung 120Hz/240Hz units will always display at their respective Hz. Even when the signal is only being transmitted at 60Hz, it will always display at 120Hz/240Hz since the processor is always upconverting the signal. Activating the Auto Motion Plus feature will allow for judder reduction and blurring reduction, depending on what settings you activate. This will enhance your 120Hz/240Hz viewing. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box.

-MrSamsung
answered 4 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Swtiching from Blu-ray to TV

I recently paired my series 7 Samsung LED TV to a Samsung Blu-ray player. I love that when I turn the BR player on the TV automatically switches to that input (HDMI 2). When I turn the BR player off however, the TV input defaults back to "TV" which isn't a valid input. I have my cable TV going into the TV on HDMI 1. Is there any way to have the BR player default back to HDMI 1 when it is power off so I don't have to change the input manually with the remote control each time?
 
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asked 4 years, 5 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very happy you enjoy your devices. Unfortunately, there is currently no way to change the source the TV reverts back to once you turn off a device with Anynet+ activated. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 5 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

WII

Can you connect the Wii without going through a receiver?
asked 4 years, 4 months ago
spin
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Since the UN55B7100 offers a combo component/composite input along the rear of the unit, you will be able to connect your Wii through a standard RCA cable.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can the model UN55B7100 HDTV be mounted in protrait orientation?

Also would like to know the width of the bezel on all four sides. I would like to mount three of these units next to each other in portrait mode providing a single large image. I will be driving these displays with a PC video card with three outputs.

Thanks....RH
asked 4 years, 4 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although I do not have any info on whether or not the TVs could be mounted in a portrait mode, I will say that it was not designed to do so. Putting your unit in portrait mode can cause your panel to incur damage. I have also provided information on the dimensions of the bezel below.

-MrSamsung
Image(s)
User submitted image
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what is the actual power consumption rating on the 7100

asked 4 years, 4 months ago
thedealmakinman
michigan
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although I may not have the wattage numbers readily available to me (since daily usage varies from owner to owner depending on settings and content), I can say that most all current generation Samsung TVs are EnergyStar4.0 compliant. This ensures the best possible performance with minimal power usage.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Will there be additional future updates for this model?

Has Samsung forgotten this series already? Will there be more apps and updates for this model w/ Internet@TV? I only ask because it seems that the main focus is on the newer '2010 3D' line, leaving the potential for this TV in the shadows.
asked 4 years, 3 months ago
Starrera
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Rest assured, Samsung does plan to continue to support the "B" series TVs, including adding additional widgets the the Yahoo widget engine. Although I do not have any info on when such updates will take place, please keep checking back on Samsung.com for more information.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

Is the 2009 UN55B7000 tvs going to get either Netflix or Hulu Plus.It seems terrible that this Tv is getting the 2nd tier apps.

asked 4 years, 1 month ago
pharmvol
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I understand your frustration; however, the 2009 and earlier model series Samsung TVs and Samsung Blu-Ray Players (not the year they were produced, just the year of the model implementation) will not be eligible for upgrades to the 2010 Samsung Apps Engine or 3D. For the TVs, the panel material isn’t able to display 3D content and the internal hardware (processors, HDMI ports, etc.) on both the TVs and the BD players are not compatible with 3D, the 2010 Samsung Apps Engine or any other 2010 feature.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i get the tv to stay connected to my wireless dongle?

when i try to connect to my network through wireless usb. the tv keeps displaying the question - wireless dongle detected change from cable to wireless. i press enter, 5 seconds later the same question again and again. how do i make it stay connected to the wireless dongle?
asked 4 years ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get a netflix widget for my tv?

asked 3 years, 11 months ago
jsking201
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently, the Samsung App Engine will only be available on the 2010 “C” Samsung TVs with Itnernet@TV. This means that all 2009 “B” units and 2010 “C” units that do not offer Internet@TV or Samsung Apps will not be receiving an update to run Samsung Apps and any of the associated applications at this time. To access Samsung Apps on non-Internet@TV units, you can connect a 2010 Samsung Blu-Ray player to your TV.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is my television 3D capable?

Samsung 55" LED LCD mod: UN55B7100
asked 3 years, 11 months ago
kpack
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, the 2009 and earlier model series Samsung TVs and Samsung Blu-Ray Players (not the year they were produced, just the year of the model implementation) will not be eligible for upgrades to the 2010 Samsung Apps Engine or 3D at this time. For the TVs, the panel material isn’t able to display 3D content and the internal hardware (processors, HDMI ports, etc.) on both the TVs and the BD players are not compatible with 3D, the 2010 Samsung Apps Engine or any other 2010 feature.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I have a un55b7100 the picture mode defaults to dynamic every 30 minutes no matter what i have changed in the tools is there an update to the firmware

asked 3 years, 10 months ago
big3mike
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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