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Customer Questions & Answers for
UN55B7100WF

Customer Questions & Answers:
161 Questions
 | 
68 Answers

Questions & Answers for samsung UN55B7100WF

Question

File Streaming Support

The user manual and everything I have found online says that the .mkv file format is supported to stream video over the network to the television. I have tried 2 .mkv files and I can see them listed in my media browser under movies, but when I try to play them the television tells me it is an unsupported file format. To the extent of my knowledge, this file was compressed as a .mkv so is there any reason for it to not play? I had recently updated my firmware so I am on the latest and greatest, unless support for .mkv was removed.
asked 4 years, 7 months ago
kungfumonkeyman
on UN55B7100WF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
thanks bayu! over this last weekend I finally figured out that it was something to do with the audio because I had a few other files that would play and then another few files that wouldn't. Now I know no DTS....this will help me in the future. Thanks again!
answered 4 years, 6 months ago
kungfumonkeyman
0points
0out of 0found this answer helpful.
answer 2
The audio of MKV file must not have DTS encoding.

If you convert the MKV to Dolby Digital, you will be able to play the MKV
answered 4 years, 6 months ago
bayu3008
+1point
1out of 1found this answer helpful.
Question

Can I connect a XBOX 360 to a LED TV?

asked 4 years, 11 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Any video game unit will be able to connect and safely be played on any Samsung TV. Not only are video games safe to be played on all Samsung TVs, but we offer a Game Mode that bypasses some of the TVs processors to give you an almost direct feed from your game system. In order to connect the game system to the TV, please follow the instructions within the game system’s/TV’s user manuals.

-MrSamsung
answered 4 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How far do you need to sit from the Samsung 55' LED TV to see a good picture?

Most televisions tell you, you need a minimun distance from the TV to get the best view. With the new LED TV what is the distance for the 55'.
asked 4 years, 11 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I have this TV. I set it up about 6 to 7 feet from our sectional. This is optimal viewing but doesn't break your neck while viewing. That distance gives you the home theater feel as well. Its really up to you but where I have it looks and feels great!

Enjoy!
answered 4 years, 11 months ago
Moffettexpress
0points
0out of 0found this answer helpful.
Question

Please tell me what the difference is between Auto Motion Plus 120 and Auto Motion Plus 240Hz

I am interested in the 55" LED HDTV.

Thanks for your help.

Diana
asked 4 years, 10 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Technically the higher the Hz, the better the image will be. In this case, 240Hz will be "better" then 120Hz. The main advantage of having 240Hz over 120Hz is that with 240Hz, your content will be upconverted to 120 FPS (frames per second) where as the 120Hz will display your content at 60 FPS. Basically the higher FPS, the smoother your picture will be.

-MrSamsung
answered 4 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Will there be a widget for Netflex available to download in the future?

asked 4 years, 10 months ago
Rylee
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

digital optical

I have read on the reviews that this tv does have a digital optical connection but that it does not support surround? Is that true?
asked 4 years, 9 months ago
carolinabigdog
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The optical connection on all the Samsung TVs should support 2.1 audio from a digital source and 5.1 audio from a coaxial source. This is due to copyright laws that prevent digital audio to be transmitted higher than 2.1 out of the optical connection.

-MrSamsung
answered 4 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Another question about the Optical Digital toslink output

The answer to that the first "digital out" question was extremely interesting to me. My former system was a DVD player with a toslink optical digital out cable going into my discrete, outboard Technics surround sound processor [I have only discrete components]. When the processor "sensed" an AC-1 program signal, it worked as advertised, directing the center channel, surround and LFE information to the appropriate electronics and speakers. Now I have this 55" LED Samsung TV connected to the Samsung Blue Ray Player, and, DirectV HD receiver as well, via HDMI cabling. The Optical Toslink output of the television goes into my Toslink optical input of the Technics processor. Now, I no longer see the AC-3 icon lit on the Technic processor and as such, I don't get surround or center channel information. I used to see that icon and get the surround and center sound, but now I do not. Help What is up???
asked 4 years, 9 months ago
izzyfahzhool1
Chester, NJ
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The reason you are only getting sterieo sound from the optical connection on your TV is because the TV can only output audio in a 2.1 format from the optical output when passing a signal from a digital source through. This has to do with copyright laws and is actually not a limitation of the TV's systems.

A direct quote from the manual, "When the Home Theater receiver is set to On, you can hear sound output from the TV’s Optical jack. When the TV is
displaying a DTV(air) signal, the TV will send out 5.1 channel sound to the Home theater receiver. When the source is a
digital component such as a DVD / Blu-ray player / Cable Box / Satellite receiver (Set-Top Box) and is connected to the
TV via HDMI, only 2 channel sound will be heard from the Home Theater receiver. If you want to hear 5.1 channel audio,
connect the digital audio out jack on DVD / Blu-ray player / Cable Box / Satellite receiver (Set-Top Box) directly to an
Amplifier or Home Theater, not the TV."

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

New Samsung App store

According to the people I spoke with at CES who were working the Samsung booth, I can supposedly access the app store thru my Internet@ button but on my UN55B7100 when I press the Internet@ button, I only see the Yahoo! widgets that I always have. Will my TV ever support applications in the future?
asked 4 years, 9 months ago
tbone323
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. From the info I have, the App store will become available once the 2010 models are released. When that is, I currently do not have that information, however I also do not have any information regarding the app store and its backwards compatibility. Please keep checking Samsung.com for more information.

-MrSamsung
answered 4 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the changelog for firmware 1017?

My TV popped up last night wanting to upgrade to the latest firmware, 1017. What changes are made in this upgrade?
asked 4 years, 9 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry, but at this time, I do not have any information on any firmware updates for any of the Samsung product line. Coincidentally, if your device is working properly, I do not suggest you update your firmware. Please keep checking back on Samsung.com for any further updates on this and all other Samsung products.

-MrSamsung
answered 4 years, 9 months ago
MrSamsung
Samsung HQ
-3points
0out of 3found this answer helpful.
Question

what tuning devices are included in the UB55B7100?

What tuning devices are included in the UB55B7100 ? Are any other external tuners required for various input devices - cable, satellite, blueray, ect
asked 4 years, 9 months ago
Dimmy
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All current generation Samsung TVs are digital cable ready. All of our TVs include a coax ATSC/QAM tuner that handles digital and analogue broadcast signals as well. No external boxes or equipment needed to view your basic cable.

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How to I correct a leaning TV?

I assembled my TV and stand according to the instructions and the TV still leans to one side. How can I correct this.
asked 4 years, 9 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

The UN55B7100 does not show true cinema

The display does not show 1920X1080p@24Hz when I use Bluray player with Blu ray DVD or regular DVD. Same is the case through PS3 system which should give the 24fps. My friend is facing the same issue with UN55B8000 TV as well. Your answer is appreciated.
asked 4 years, 8 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry you are having an issue with your TV. Although the B7100 and B8000 both support 24Hz from a BD player, there are a couple considerations that must be taken into account before 24Hz can be transmitted. With current technology, the only way to transmit 24Hz is via HDMI 1.3. If you have your devices connected any other way, the 24Hz signal will not come through and a standard signal will be transmitted in its place. That said, some devices need to be set to output at 24Hz manually. Please refer to your devices manuals for more information on activating this feature.

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

When I change channels, it tells me that the channel I'm on is only refreshing at 60 mhz instead of 120. Why?

asked 4 years, 7 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That’s a great question. The processor on the Samsung 120Hz/240Hz units will always display at their respective Hz. Even when the signal is only being transmitted at 60Hz, it will always display at 120Hz/240Hz since the processor is always upconverting the signal. Activating the Auto Motion Plus feature will allow for judder reduction and blurring reduction, depending on what settings you activate. This will enhance your 120Hz/240Hz viewing. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box.

-MrSamsung
answered 4 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

WII

Can you connect the Wii without going through a receiver?
asked 4 years, 6 months ago
spin
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Since the UN55B7100 offers a combo component/composite input along the rear of the unit, you will be able to connect your Wii through a standard RCA cable.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My display only shows 60HZ when watching satellite or bluray, why and how do I get the full 120HZ?

asked 4 years, 6 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The processor on the Samsung 120Hz/240Hz units will always display at their respective Hz. Even when the signal is only being transmitted at 60Hz, it will always display at 120Hz/240Hz since the processor is always upconverting the signal. Activating the Auto Motion Plus feature will allow for judder reduction and blurring reduction, depending on what settings you activate. This will enhance your 120Hz/240Hz viewing. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
1out of 2found this answer helpful.
Question

How do I eliminate a single interference line at the top of the screen on some channels?

asked 4 years, 6 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I would like to use skype on a series 7 TV,how can one do that?

asked 4 years, 6 months ago
Bunky
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the info I have, it seems that the Samsung App Engine will only be available on the 2010 “C” Samsung TVs with Itnernet@TV. This means that the 2009-10 “B” units will not be receiving an update to run Samsung Apps and will not have Skype connectivity directly on the TV.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Will there be additional future updates for this model?

Has Samsung forgotten this series already? Will there be more apps and updates for this model w/ Internet@TV? I only ask because it seems that the main focus is on the newer '2010 3D' line, leaving the potential for this TV in the shadows.
asked 4 years, 5 months ago
Starrera
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Rest assured, Samsung does plan to continue to support the "B" series TVs, including adding additional widgets the the Yahoo widget engine. Although I do not have any info on when such updates will take place, please keep checking back on Samsung.com for more information.

-MrSamsung
answered 4 years, 5 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

Are the new 7 and 6 series LED TV's, Back- Lit LED or Edge-Lit LED?

asked 4 years, 9 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The Samsung LED 7 and 6 series TVs for the current generation are Edge-Lit units. If you are looking for a back lit unit, you will want to loo at the B8500.

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do I get red lighted edge on the 7100

asked 4 years, 8 months ago
Anonymous
on UN55B7100WF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although on the B7000 you will find that the bezel has a Red hue; the B7100 only offers a Gray hue to the Touch of Color Bezel.

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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