Thanks for the question. I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you (it seems that you only have those folders shared on your PC -My Pictures is a default shared folder on most Windows PCs. That said, try sharing other folders on your PC to allow the TV to recognize the content or you can just use the supplied PC Share Manager to share your content from a PC) ; I will say that if you make a service request at http://www.samsung.com/us/support/o...
, or contact 800-SAMSUNG, the service department should be able to provide you with a more detailed solution.
answered 4 years, 2 months ago