I'm sorry you are having an issue with your device. The connector you are using seems to be the proper connector (a Y cable with the 3.5mm jack on one and and the red/white RCAs on the other end). I would suggest making sure that the 3.5mm jack is for use with home theater systems, since one for any other use my have differing contacts on the connector that may not be compatible with the TV. Also try turning off the unit's external speakers, that may cause the connection to activate.
If you continue to suffer from this issue, please create a service request at:http://www.samsung.com/us/support/o...
answered 4 years, 11 months ago