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Customer Questions & Answers for
samsung UN55B6000VF

Customer Questions & Answers:
172 Questions
 | 
122 Answers

Questions & Answers for samsung UN55B6000VF

Question

What is wrong with my HD connections 1 & 2?

I have a this samsung 55" LCD/LED HDTV. Its hooked up to a directv HD box and we also have a PS3 connected to it. Directv has made all the connections when they came out. Everything has worked great until a few days ago. The directv is plugged into the 1st hd connection and the PS3 uses the 2nd hd connection. Nothing else is connected.

The problem now is when the kids go to use the PS3 they change the tv input to Game (hd2 connection) but the Directv signal comes on for the tv just like it was on the 1st HD connection. They are unable to use the game unless we change the connections in the back. Tried reversing the connections but then the opposite occurs. It stays on the PS3 for both HD connections.

I changed the connections to the HD3 & 4 and it works. What is wrong with HD1 & 2????
asked 4 years, 3 months ago
jsilva1
Los Angeles
on UN55B6000VF
0points
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3 answers
Answers
answer 1
I finally spoke with a Samsung rep and was able to resolve the problem. They had me reset all the settings on the TV. Took about 10 minutes waiting time and everything was back to normal.
answered 4 years, 2 months ago
jsilva1
Los Angeles
0points
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answer 2
I would guess that your game is actually using one of the HDMI ports and while the settings says game, your unit is NOT plugged into the game port, but the HDMI....turn on the game.....scroll through the HDMI choices and see if the screen for the game doesn't come on.....then you can also go in and change the name of the HMDI to game.
answered 4 years, 2 months ago
Cmons
0points
0out of 0found this answer helpful.
answer 3
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

connecting UN55B6000 to directv receiver

My directv receiver does not have HD. I have connected a composite video (yellow) directly from the video out on the receiver to the yellow video in on the tv. The picture is b&w with some streaks accross it. (I am going to order a HD receiver soon) Any thoughts?
asked 4 years, 7 months ago
dstal90
on UN55B6000VF
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2 answers
Answers
answer 1
I did the same thing....you have the audio cables hooked into the wrong place...look and see, they should be placed two spaces further to the left as you look at the back of the TV....if you change this...the picture will be fine.
answered 4 years, 2 months ago
Cmons
0points
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answer 2
Hello,
For component connections you will need to use all three connections (R, B and G). These supply the color to the picture, only using the one connection is the reason for a B&W picture. My receiver does not have a component output and I did not want to order one. I had a old DVD/VCR with a component output, I ran the Directv receiver to the DVD player input then output to the TV via the component connection, I now have sat TV in 720p. This should work with any device that has video input and a component output.
answered 4 years, 6 months ago
kcchiefs
0points
0out of 0found this answer helpful.
Question

Using HDMI with Direct TV HDDVR?

After a month of working find, the HDMI connection between my Direct TV HDDVR HR21 receiver and my Samsung UN55B6000 LED stopped working. What can I do to repair this connection (other HDMI connections on the TV work fine, and the receiver works fine with component cables).
asked 4 years, 6 months ago
Anonymous
on UN55B6000VF
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2 answers
Answers
answer 1
Did you change the cable to see if the HDMI cable could have been damaged?
answered 4 years, 2 months ago
Cmons
0points
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answer 2
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why isn't the touch of color around my screen its just at the neck of the base?

My LED tv has a red band of color around the neck of the base, but not around perimeter of the screen.The touch of color should be around screen,Whats wrong?
asked 4 years, 5 months ago
alfi
on UN55B6000VF
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2 answers
Answers
answer 1
Because the touch of color is just a decor at the bottom of your television.
answered 4 years, 5 months ago
gmurraye
0points
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answer 2
Thanks for the question! The ToC feature on your TV is not a feature that can be turned on or off. Touch of Color only refers to the actual color of the bezel and the different manufacturing process used to produce the bezel. The color is not meant to be very pronounced, but if you shine a light from behind the unit, you will see the red tint to the clear bezel.

-MrSamsung
answered 4 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

my led t.v. has small lines from top to bottom

unplug will go away for about 15 min
asked 2 years, 6 months ago
noahandkarma
thomaston ga 30286
on UN55B6000VF
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2 answers
Answers
answer 1
Most probably the LED Flat Panel may have developed the issue. I would suggest to contact Samsung Technical Support.
answered 2 years, 6 months ago
PeNe
USA
0points
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answer 2
Most probably your TV Screen/Panel has developed an issue and requires service to change the panel. Call Samsung Tech Service and ask for help.
answered 2 years, 6 months ago
PeNe
USA
0points
0out of 0found this answer helpful.
Question

what is my remote control code

asked 1 year, 10 months ago
photon
on UN55B6000VF
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2 answers
Answers
answer 1
Kind of short on details: What brand and model of remote?

My Comcast universal remote worked when programed with 10812.

Other Samsung LCD codes:10766, 10814

Hope this helps.
answered 1 year, 2 months ago
BusyEngineer
Mid-Atlantic USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What accessories go with this?

Looks like I bought a 55inch led tv one year too soon. Not considered smart tvs until the 2010s came out. Not sure if that is totally correct, but Samsung did upgrade these TVs in 2010, ie. no white clouds when the screen is black.

that is why I would love some hardwaresoftware for this tv so it functions like I wish it could or a little more like the newer 55inch led,

I would consider buying a newer one just like it if Samsung offered a trade-in program. I love your products, but I can't afford to buy a new TV so often.
asked 1 year, 6 months ago
JHicksONE
Boulder, CO, USA
on UN55B6000VF
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
Buy the Samsung Smart Blue-ray player to "upgrade" your TV experience.
answered 1 year, 3 months ago
BusyEngineer
Mid-Atlantic USA
0points
0out of 0found this answer helpful.
answer 2
Although this model does not offer Smart features, like Samsung Apps (Netflix, Pandora, YouTube, etc.), web browser or built-in WiFi; it can display App content from a 2010-12 Samsung BD player or other internet capable device (the blu-ray player/internet capable device will handle the Internet content processing, while the TV displays the content. Similar to how a monitor will display the PC’s video signal).

Thank you for the opportunity to assist you,

-MrSamsung
answered 1 year, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Tv shuts off

While watching, tv will power off then back on by itself. Tried unplugging for 10 min. then power back on. Very intermitent. Can happen twice a day or once a week.
asked 1 year, 4 months ago
jmcc2950
Seekonk, MA 02771, USA
on UN55B6000VF
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2 answers
Answers
answer 1
More than likely a remote issue. Several things could turn your TV off; but, the back on seems to indicate a remote that is malfunctioning at best an IR receiver circuit failure at worst.

Try turning remote away from TV towards a soft non-reflective surface after you turn it on.
answered 1 year, 4 months ago
BusyEngineer
Mid-Atlantic USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=123418&modelname=UN55B6000VF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Horizontal lines

Black horizontal lines started appearing on the right third of my screen both in HDMI and Off-air TV modes.
asked 2 years, 6 months ago
Helojet
Florida
on UN55B6000VF
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
Most probably your Television's LED Flat Panel may have developed an issue. Call Samsung Technical Support to diagnose.
answered 2 years, 6 months ago
PeNe
USA
0points
0out of 0found this answer helpful.
answer 2
I'm afraid, but your LED panel might have developed an issue. You can try to reset the TV, but if it doesn't go away then I would suggest to call Samsung Technical Support.
answered 2 years, 6 months ago
PeNe
USA
0points
0out of 0found this answer helpful.
Question

Was there firmware released for UN55B6000VF after Sep 22, 2009?

asked 2 years, 6 months ago
PeNe
USA
on UN55B6000VF
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2 answers
Answers
answer 1
Sorry, no new firmware after that date.

You can buy the Samsung Smart DVD play to add functionality to your TV though.
answered 1 year, 3 months ago
BusyEngineer
Mid-Atlantic USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung! The latest firmware update for this model was released on 09/22/2009.

Thank you for being a Samsung Customer!
The Samsung Online Support Team
answered 1 year, 6 months ago
Amanda07
0points
0out of 0found this answer helpful.
Question

for the Samsung 55 inch LED Series 6 if one of the lights goes bad do I have to change the entire TV?

asked 4 years, 7 months ago
Anonymous
on UN55B6000VF
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1 answer
Answers
answer 1
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

REAL D 3D?

As real d 3d movies should soon be entering the television market place, is the 6000 series capable of handling this format and would there be any advantage specific to 3d in purchasing the 240hz 8000 series
asked 4 years, 6 months ago
Anonymous
on UN55B6000VF
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1 answer
Answers
answer 1
No, you need 3D equipped TV and source, like a 3D DVD additionally the movie also has to be 3D ready. Like the old Beta vs VHS standards war of video tape; 3D also has two major and incompatible formats.
answered 1 year, 5 months ago
BusyEngineer
Mid-Atlantic USA
0points
0out of 0found this answer helpful.
Question

Is my UN55B6000VF 55" LED TV compatable with NVIDIA's (GeForce) 3D Vision system as a 3-D Vision-Ready (120hz) display?

This model Samsung LED TV does not yet appear on the NVIDIA web site on the official 3D Vision-Ready compatable display list, but several older Samsung TVs do, including smaller LED TVs. Will the NVIDIA 3D Vision system sync properly to this display?
asked 4 years, 7 months ago
GreyBeard
Tampa
on UN55B6000VF
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1 answer
Answers
answer 1
For the Nvidia 3D vision, you will need a display that accepts a 120Hz signal and not one that takes a 60Hz signal and upconverts it to 120Hz. That being the case, the UN55B6000, or any Samsung TV for that matter, will not accept a 120Hz signal, only upconvert a 60Hz to 120Hz. For a unit that will accept a 120Hz signal, you will want to look at the Samsung 2233RZ computer monitor.

-MrSamsung
answered 4 years, 7 months ago
MrSamsung
Samsung HQ
0points
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Question

I recently bought one of these and noticed the auto dimming problem right away. Is there a firmware update yet for this to be able to turn it off?

asked 4 years, 4 months ago
mrspeedy
on UN55B6000VF
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1 answer
Answers
answer 1
YOu can turn that option off in settings....also setting the display to "dynamic" gives you the brightest picture
answered 4 years, 2 months ago
Cmons
0points
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Question

Is the UN55B6000 back or side lighted?

asked 4 years, 3 months ago
singitprettysue
on UN55B6000VF
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1 answer
Answers
answer 1
It's side-lighted.
answered 4 years ago
Anonymous
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Question

Can I Play music from my I pod thru TV

asked 3 years, 10 months ago
gypgeo
louisville
on UN55B6000VF
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1 answer
Answers
answer 1
In order to play music from any device on the Samsung TVs with Media Play, the USB device needs to have all of the following:

1. A file format of FAT32
2. A Mass Storage Mode
3. Non-DRM MP3s (other forms of music files and DRM protected music files will not be supported)

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
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Question

Why does it say say in the info box 1920/1080i @60hz ????

This tv is 1080p! Is there some setting that needs changed?
asked 3 years, 9 months ago
Soccerman
Tn
on UN55B6000VF
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answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
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Question

Shadows on the top 1/3 of the screen? (Not 3D capable)

The screen suddenly developed ~ 8 very thin black lines at the top of the screen and 1/3 of the screen has shadows (one above the other). LED model # UN55B6000VFXZA
asked 3 years, 9 months ago
cmarn07
CA
on UN55B6000VF
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
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Question

Will my TV support the new 3d movies/tv that are coming out.

Or will there be a set-top-box that will be required?
asked 3 years, 9 months ago
Anonymous
dallas texas
on UN55B6000VF
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Answers
answer 1
Unfortunately, there is currently no information on 2010 features being added to 2009 and earlier models at this time.

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
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Question

connected to internet at LAN on back of tv, shows connection good at test but no apps?

trying to connect to netflix
asked 3 years, 8 months ago
Kirk51
on UN55B6000VF
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1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps, it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
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