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Customer Questions & Answers for
UN55B6000VF

Customer Questions & Answers:
172 Questions
 | 
122 Answers

Questions & Answers for samsung UN55B6000VF

Question

What is wrong with my HD connections 1 & 2?

I have a this samsung 55" LCD/LED HDTV. Its hooked up to a directv HD box and we also have a PS3 connected to it. Directv has made all the connections when they came out. Everything has worked great until a few days ago. The directv is plugged into the 1st hd connection and the PS3 uses the 2nd hd connection. Nothing else is connected.

The problem now is when the kids go to use the PS3 they change the tv input to Game (hd2 connection) but the Directv signal comes on for the tv just like it was on the 1st HD connection. They are unable to use the game unless we change the connections in the back. Tried reversing the connections but then the opposite occurs. It stays on the PS3 for both HD connections.

I changed the connections to the HD3 & 4 and it works. What is wrong with HD1 & 2????
asked 4 years, 5 months ago
jsilva1
Los Angeles
on UN55B6000VF
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
I finally spoke with a Samsung rep and was able to resolve the problem. They had me reset all the settings on the TV. Took about 10 minutes waiting time and everything was back to normal.
answered 4 years, 4 months ago
jsilva1
Los Angeles
0points
0out of 0found this answer helpful.
answer 2
I would guess that your game is actually using one of the HDMI ports and while the settings says game, your unit is NOT plugged into the game port, but the HDMI....turn on the game.....scroll through the HDMI choices and see if the screen for the game doesn't come on.....then you can also go in and change the name of the HMDI to game.
answered 4 years, 4 months ago
Cmons
0points
0out of 0found this answer helpful.
answer 3
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

connecting UN55B6000 to directv receiver

My directv receiver does not have HD. I have connected a composite video (yellow) directly from the video out on the receiver to the yellow video in on the tv. The picture is b&w with some streaks accross it. (I am going to order a HD receiver soon) Any thoughts?
asked 4 years, 9 months ago
dstal90
on UN55B6000VF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I did the same thing....you have the audio cables hooked into the wrong place...look and see, they should be placed two spaces further to the left as you look at the back of the TV....if you change this...the picture will be fine.
answered 4 years, 4 months ago
Cmons
0points
0out of 0found this answer helpful.
answer 2
Hello,
For component connections you will need to use all three connections (R, B and G). These supply the color to the picture, only using the one connection is the reason for a B&W picture. My receiver does not have a component output and I did not want to order one. I had a old DVD/VCR with a component output, I ran the Directv receiver to the DVD player input then output to the TV via the component connection, I now have sat TV in 720p. This should work with any device that has video input and a component output.
answered 4 years, 8 months ago
kcchiefs
0points
0out of 0found this answer helpful.
Question

Using HDMI with Direct TV HDDVR?

After a month of working find, the HDMI connection between my Direct TV HDDVR HR21 receiver and my Samsung UN55B6000 LED stopped working. What can I do to repair this connection (other HDMI connections on the TV work fine, and the receiver works fine with component cables).
asked 4 years, 8 months ago
Anonymous
on UN55B6000VF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Did you change the cable to see if the HDMI cable could have been damaged?
answered 4 years, 4 months ago
Cmons
0points
0out of 0found this answer helpful.
answer 2
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Was there firmware released for UN55B6000VF after Sep 22, 2009?

asked 2 years, 8 months ago
PeNe
USA
on UN55B6000VF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Sorry, no new firmware after that date.

You can buy the Samsung Smart DVD play to add functionality to your TV though.
answered 1 year, 5 months ago
BusyEngineer
Mid-Atlantic USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung! The latest firmware update for this model was released on 09/22/2009.

Thank you for being a Samsung Customer!
The Samsung Online Support Team
answered 1 year, 8 months ago
Amanda07
0points
0out of 0found this answer helpful.
Question

What accessories go with this?

Looks like I bought a 55inch led tv one year too soon. Not considered smart tvs until the 2010s came out. Not sure if that is totally correct, but Samsung did upgrade these TVs in 2010, ie. no white clouds when the screen is black.

that is why I would love some hardwaresoftware for this tv so it functions like I wish it could or a little more like the newer 55inch led,

I would consider buying a newer one just like it if Samsung offered a trade-in program. I love your products, but I can't afford to buy a new TV so often.
asked 1 year, 8 months ago
JHicksONE
Boulder, CO, USA
on UN55B6000VF
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Buy the Samsung Smart Blue-ray player to "upgrade" your TV experience.
answered 1 year, 5 months ago
BusyEngineer
Mid-Atlantic USA
0points
0out of 0found this answer helpful.
answer 2
Although this model does not offer Smart features, like Samsung Apps (Netflix, Pandora, YouTube, etc.), web browser or built-in WiFi; it can display App content from a 2010-12 Samsung BD player or other internet capable device (the blu-ray player/internet capable device will handle the Internet content processing, while the TV displays the content. Similar to how a monitor will display the PC’s video signal).

Thank you for the opportunity to assist you,

-MrSamsung
answered 1 year, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why isn't the touch of color around my screen its just at the neck of the base?

My LED tv has a red band of color around the neck of the base, but not around perimeter of the screen.The touch of color should be around screen,Whats wrong?
asked 4 years, 7 months ago
alfi
on UN55B6000VF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Because the touch of color is just a decor at the bottom of your television.
answered 4 years, 7 months ago
gmurraye
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question! The ToC feature on your TV is not a feature that can be turned on or off. Touch of Color only refers to the actual color of the bezel and the different manufacturing process used to produce the bezel. The color is not meant to be very pronounced, but if you shine a light from behind the unit, you will see the red tint to the clear bezel.

-MrSamsung
answered 4 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

my led t.v. has small lines from top to bottom

unplug will go away for about 15 min
asked 2 years, 8 months ago
noahandkarma
thomaston ga 30286
on UN55B6000VF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Most probably the LED Flat Panel may have developed the issue. I would suggest to contact Samsung Technical Support.
answered 2 years, 8 months ago
PeNe
USA
0points
0out of 0found this answer helpful.
answer 2
Most probably your TV Screen/Panel has developed an issue and requires service to change the panel. Call Samsung Tech Service and ask for help.
answered 2 years, 8 months ago
PeNe
USA
0points
0out of 0found this answer helpful.
Question

Horizontal lines

Black horizontal lines started appearing on the right third of my screen both in HDMI and Off-air TV modes.
asked 2 years, 8 months ago
Helojet
Florida
on UN55B6000VF
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Most probably your Television's LED Flat Panel may have developed an issue. Call Samsung Technical Support to diagnose.
answered 2 years, 8 months ago
PeNe
USA
0points
0out of 0found this answer helpful.
answer 2
I'm afraid, but your LED panel might have developed an issue. You can try to reset the TV, but if it doesn't go away then I would suggest to call Samsung Technical Support.
answered 2 years, 8 months ago
PeNe
USA
0points
0out of 0found this answer helpful.
Question

what is my remote control code

asked 1 year, 11 months ago
photon
on UN55B6000VF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Kind of short on details: What brand and model of remote?

My Comcast universal remote worked when programed with 10812.

Other Samsung LCD codes:10766, 10814

Hope this helps.
answered 1 year, 4 months ago
BusyEngineer
Mid-Atlantic USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Tv shuts off

While watching, tv will power off then back on by itself. Tried unplugging for 10 min. then power back on. Very intermitent. Can happen twice a day or once a week.
asked 1 year, 6 months ago
jmcc2950
Seekonk, MA 02771, USA
on UN55B6000VF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
More than likely a remote issue. Several things could turn your TV off; but, the back on seems to indicate a remote that is malfunctioning at best an IR receiver circuit failure at worst.

Try turning remote away from TV towards a soft non-reflective surface after you turn it on.
answered 1 year, 5 months ago
BusyEngineer
Mid-Atlantic USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=123418&modelname=UN55B6000VF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Does the wireless adapter included with the Blu-Ray DVD Player model BD-P3600 work with the LED TV UN55B60000VF(XZA) ?

When I plug the wireless adapter WSI09ABGN2 included with the DVD Player into the TV, the TV does not recognize the adapter. It works fine with the DVD Player. I cannot select "Wireless" as an option in the Setup menu.
Is there a different LAN adapter for the TV?
asked 4 years, 9 months ago
dwertz
on UN55B6000VF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I just bought one of each; the Wifi adapter that came with my BD-P3600 works with the TV as well. After trying it on both I found out that the TV's network setup will not let you have any spaces in the WPA password, and once I got around that (changed the password on the AP) the wireless features on the TV weren't worth using anyway. So, I moved the dongle back to the BD-P3600 where it's now happily streaming Pandora. My advice: Leave it on the Blu-Ray player, and use a FLASH drive for firmware updates.
answered 4 years, 9 months ago
DaleB
0points
0out of 0found this answer helpful.
Question

for the Samsung 55 inch LED Series 6 if one of the lights goes bad do I have to change the entire TV?

asked 4 years, 9 months ago
Anonymous
on UN55B6000VF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

which hdmi cables should i use for my new un55b6000 led tv? i need about 16 feet.

asked 4 years, 8 months ago
bassbob
on UN55B6000VF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Great question! Any HDMI cable that is version 1.3 and higher will work just fine with any Samsung TV.

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how to get codec to play .mkv files?

asked 4 years, 8 months ago
Anonymous
Colton, CA
on UN55B6000VF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The B6000 TVs should already be able to play .mkv files. Below is a list of all the compatible codecs on the B6000.

-MrSamsung
Image(s)
User submitted image
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the power Consumption?

asked 4 years, 7 months ago
flopguy
on UN55B6000VF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although I may not have the wattage numbers readily available to me, I can say that most all Samsung TVs are energy star compliant. This ensures the best possible performance with minimal power usage. On top of that, the Samsung LED TVs consume up to 40% less power then conventional LCD TVs.

-MrSamsung
answered 4 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how many hours of lifespan does this tv set have?

asked 4 years, 6 months ago
Anonymous
san diego ,ca
on UN55B6000VF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Most, if not all, of the Samsung LED TVs offer a life expectancy of up to 100,000 hours (this number may vary user to user, depending on the settings used and content played on the unit).

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Please help me! What is the best calibration setting for sport events such as basketball and football.

when im watching the nba playoffs, i get this aggravating blur when the basketball moves and the referees stripes are just terrible. I have tried the smooth setting and the clear setting and it just wont do right for me. Someone please help me!
asked 4 years, 4 months ago
dhubbard31
Lumberton, NC
on UN55B6000VF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, Samsung can not suggest any specific calibration numbers since every calibration has to be done based on the preferences of the customer performing the low level calibration.
Perhaps other users on this forum may be able to better help you out.

Alternatively, turning AMP off could alleviate you issue.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I set up my internet connection?

I have a U55B6000 and I can't figure out how to set up my internet connection for infolink. Does the tv utilize a wireless connection?
asked 4 years, 4 months ago
rucci1
north carolina
on UN55B6000VF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The B6000 does offer an ethernet port on the rear of the unit as well as compatibility with the Samsung Linkstick WIS09ABGN. Due to formatting issues, it would be simpler to refer you to page 30 of your owner's manual (can be downloaded from the support page).

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

HDMI doesn't connect 1 out of 3 times.

My UN55B6000 fails to sync or connect to our Dish DVR 1/3 of time when turned on. The cable and HDMI ports have been swapped with no change. It seems like a firmware problem on the Samsung because other older devices didn't have this problem when connected to the DVR.

Here's the sequence - DVR on and active. Power up TV, wait for boot. Screen comes on with a short burst of "snow" as the image. Then blank. Then "No Signal".
Selecting other inputs doesn't help the one that failed. Only power-off-then-on OR disconnecting HDMI cable and reconnecting brings back connection.
It looks like it fails during the HDMI handshake negotiation.

Anyone else have this issue?
asked 4 years, 2 months ago
Anonymous
on UN55B6000VF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why does it say say in the info box 1920/1080i @60hz ????

This tv is 1080p! Is there some setting that needs changed?
asked 3 years, 11 months ago
Soccerman
Tn
on UN55B6000VF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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