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Customer Questions & Answers for
samsung UN46ES8000F

Customer Questions & Answers:
30 Questions
 | 
33 Answers

Questions & Answers for samsung UN46ES8000F

Question

ERROR MODEL BIND

this error pops up whenever I try to access my Smart hub Apps, Even though my wifi signal strength is high?, The smart Hub worked the first day, but this error is the only thing that comes up since then.
asked 1 year, 8 months ago
Manti
on UN46ES8000F
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
I am also getting the same error, ERROR MODEL BIND, but only at night. According to the instructions I found on the Web for this error it is needed to update the firmware and Smart Hub Country Code. I will see tonight if these two updates fixed the problem. Good luck.
answered 1 year, 6 months ago
elespuru
Mountain View, CA, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you try manually setting the time & date on your TV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168339

If this does fix the issue, we recommend a factory reset of your TV:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does my 46" LED TV picture get very dark when the sun goes down?

asked 1 year, 8 months ago
Leyburn
on UN46ES8000F
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Mine does the same thing. It is the sensor and I justed turned it off. I have lights on the wall across from my TV and the make the sensor all messed up. Its a great energy concept, but does not work 100% all the time.
answered 1 year, 3 months ago
Moonb007
Houston
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. You're experiencing the eco sensor; here's an article that explains how it works: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=166523

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

How do I update the firmware on TV?

I cannot update the firmware from my TV. I get a message saying it is not available.
asked 1 year, 4 months ago
JanMarso
Katy, TX
on UN46ES8000F
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
First you might have the current firmware, check the numbers with website to see. If you don't have it connected via WiFi you will have to do the flash drive option.
answered 1 year, 3 months ago
Moonb007
Houston
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. You can try updating by USB: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168701&modelname=UN46ES8000F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

how can record from tv.

asked 10 months ago
zikrea
Afghanistan
on UN46ES8000F
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
This kit does not let you record from your TV.
answered 1 month ago
Moonb007
Houston
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

How can I access the app for Amazon's Instant Video on my Samsung UN46ES8000

I received an email to access Amazon's Instant Video; however, when I attempt to access a software upgrade from Smart Hub / Menu / Support / S?W upgrade is shows not available
asked 1 year, 5 months ago
Bob1847
Osprey Florida
on UN46ES8000F
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. The Amazon Instant Video app is now available: http://www.samsung.com/us/appstore/app/G00009411006

However, from Smart Hub, it must be downloaded from the app store. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

TV "hanging" and sometimes strange colours.

Since three days I now have some strange hiccups with my Samsung UE46ES8090.
Without warning the picture "hangs" and after some seconds the TV automatically switches off and instantly on again, which can be recognized by the "klack". The small lamp at the camera blinks two or three times. Sometimes everything works just fine afterweards.
But I already had several occasions, where the on/off cycle happened for 20 times. Then I also had some strange colour bars and squares.
After several cycles I am able to turn off the TV using the remote control. After that and waiting for some seconds, the TV works fine again.

I updated the TV firmware two days ago directly over the network connection. This didn't help. The crashes still occur.

Any ideas on this?

Best regards,
Daniel
asked 1 year, 5 months ago
Screensaver
Frankfurt, Germany
on UN46ES8000F
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you contact Samsung Germany for further support. This forum is for customers who reside in or who have purchased their Samsung products in the U.S.

http://www.samsung.com/de/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Flash Support for Smart Hub Browser

I had previously asked a question about adding a Watch ESPN app to the smart hub. I have contacted ESPN and requested one be developed.

An alternative is for you to upgrade the Flash capability of the Smart Hub browser. According to ESPN, Flash Player 10.3 or higher is all that's required to access their content.

Could this capability be added to your browser?
asked 1 year, 3 months ago
FormerPlasmaLover
Southport, NC
on UN46ES8000F
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products, but we do value your feedback. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
-4points
0out of 4found this answer helpful.
Question

How do I adjust the virtual mirror so that my whole body appears on the screen?

In the fitness section when I use the virtual mirror I can only see my torso. I need to have the camera zoom out.
asked 1 year, 3 months ago
Schmindy
on UN46ES8000F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article on the adjustments that can be made to the camera: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=404662&modelname=UN46ES8000F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I improve web browser response? Best way to consolidate controllers?

Generally the TV is great! Picture and sound quality are about as about as good as I could ask. I've integrated it into our "home computer network" and can wireless access documents, photos, etc. on our laptop and desktop computers. I activated the voice control feature and that works fairly well. We've downloaded Skype and we used the built in TV camera to communicate with someone else via their laptop & laptop camera.

A couple of things that are "less than perfect" are:

(1) I had hoped to use the TV web browser to stream video wirelessly from PBS online, and C-span book TV online. However, the TV's web browser seems too slow for that; at least that's my initial experience. In contrast, my laptop handles these streaming video functions seemingly effortlessly, via our wireless router. I only have a 2 Mbps internet connection; so possibly the TV web browser might work better with a faster connection. But it does seem a bit strange that the laptop performs the streaming video function wirelessly so much better than the TV. Some You-Tube videos seem to work well, some don't. I haven't tried accessing a movie via one of the movie download services yet (Netflix, Vudu, etc.), but I intend to try that soon. Anything we can do to improve the web browser response?

(2) We now have several controllers we have to use to access various features. My old cable box controller does just about everything it did before, except it can now not control the volume. I have to do that with the TV controller, or via voice commands. And the Samsung TV controllers cannot change channels; we have to do that with our old cable box controller. I've tried the Blu-ray player. It's seems very satisfactory. But, many of the functions on the Blu-ray controller don't work; so, I have to control that with the TV controllers. This is all a bit awkward. One of the TV installers suggested acquiring a universal controller, such as a Logitech controller. I might look into that. I haven't decided yet if we "need" a controller that has a QWERTY keypad built into the controller (like one my son received with his 2011 Samsung TV.) Can you recommend a universal controller approach?

I read before I purchased the TV about an "Evolution Kit" that will be available for the model we now have in 2013. I also notice that on the back of the TV, there appear to be connections for such a kit. Any further info. about the Evolution Kit?
asked 2 years ago
Roi2
North Olmsted, OH, USA
on UN46ES8000F
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
I have the same issues (4.18 mbps download) and I have a fast internet connection (25 mbps download, Comcast) with a new router and new modem. My laptop sitting right next to the TV gets 25 mbps. Also I would like the ability to use Google Chrome if not Internet Explorer. Otherwise the web browser is useless. Without the Web, the SmartTV is also useless except for wireless upgrades. Other then that the TV, itself, is spectacular.

I know that this is a new technology with TVs and I am on the bleeding edge, so I am hoping that there will be extensive improvements along the way.
answered 2 years ago
lamc
-1point
0out of 1found this answer helpful.
Question

I just purchased a samsung 8000 3D smart tv. to watch a 3D dvd do i need a 3d blu ray player?

asked 10 months ago
pythonkp
on UN46ES8000F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

If you have a 3D Blu-ray disc, it's not going to play in a non-3D player, whether or not you have a 3D TV, so you would need to purchase a 3D Blu-ray player.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

TV ES8000 and Bluray Samsung SE-506BB/TSBD

Hi,
I have the TV Samsung ES8000, I love this TV!!!
I bought the Bluray Samsung SE-506BB/TSBD, that is compatible with TVs, but it is not working with my TV, can you confirm if it BD is compatible with my TV?
Regards,
Diego
asked 10 months ago
Diegotam
Florida
on UN46ES8000F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My un46es8000f will power on by itself

I have a es8000 for over 1 year and just added an evolution kit about 5 weeks ago my software version is current . For the past 2 weeks the tv will power on with nobody in the room or in the house at different times. It may do it 2 times in one day or not at all.
asked 9 months ago
Myestv
on UN46ES8000F
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=404786&modelname=UN46ES8000F

If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How to update the flash player

Several of the web pages I have tried to view have stated the flash player is not up to date and they will not play. How do I update the flash player?
asked 1 year, 4 months ago
mtglacierlover
Montana, USA
on UN46ES8000F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, it is not possible for you do so. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

How Do I get the Evolution Kit for my Samsung Smart TV?

How do I get the Evolution Kit for my Samsung Smart TV?
asked 1 year, 2 months ago
akerhus
boston
on UN46ES8000F
+2points
2out of 2found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. We recommend you connect with us via our social media channels for future product & software announcements.

https://www.facebook.com/SamsungUSA

https://twitter.com/Samsungtweets

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Wait time

Hello,

Can you please advise why it is taking so long while changing from one source to other source?

Thanks
asked 1 year ago
Anonymous
Texas, USA
on UN46ES8000F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

ERROR_UPDATE_001

I get this error message. When I run wireless network setup, it succeeds, but whenever I try to bring up one of the applications, I get this message and the application will not come up.
asked 1 year, 11 months ago
Patrish
Savannah, GA, USA
on UN46ES8000F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung!

We're sorry to hear you're encountering this issue with your Samsung device. Is the error message specific to one application or all of them? Have you registered your Smart Hub?

Also, have you been prompted to update the firmware for the TV? There was a firmware update released for this model on April 15th. If you haven't been prompted, please reference the following link to download the firmware to your computer. There is also a downloadable PDF guide on how to install the firmware once downloaded. You'll need a blank USB flash drive.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000058&prd_mdl_cd=UN46ES8000FXZA&prd_mdl_name=UN46ES8000F#

You can also follow the steps in the guide below to help you check for firmware updates via your TV menu.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168699&modelname=UN46ES8000F&modelcode=&session_id=PfpVGLRLvQ4jbZG4YTrRLv5T82SKVCPhMlGCFwQkcP1c2TYLx2j1%211358249754%21-1721297013%211335877269240

Finally, you can also access a wealth of helpful information on the product page, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos and product support videos.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000058&prd_mdl_cd=UN46ES8000FXZA

We look forward to your feedback and helping you resolve this issue.

Thank you being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

picture power cycles off then reboots to Samsung SmartView screen

then goes back to picture or show. Cycles every 2 to 4 minutes
asked 1 year, 10 months ago
Rodj
Denver, CO, USA
on UN46ES8000F
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Very sorry about that. We fortunately have a troubleshooting guide for that very issue: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN46ES8000F&modelcode=&session_id=P2q1BggVk1YpMTRfw6jkHskKkNpTyxsmpFHdVgQnRS1LJ19HTfJX%211047026858%21-1159247805%211337371199822

If this does not fix the issue, call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

samsung apps

error code 010
Network interference occured
asked 1 year, 10 months ago
lilianm
New York
on UN46ES8000F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

If you have not already tried, we recommend you try connecting again. If the issue persists, we recommend you refer to the following troubleshooting article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151416&modelname=UN46ES8000F&modelcode=&session_id=PNSKMRygvqgJDFy1MzH2Bs90p6Gh4vv1xKx2XnhqPLspLJsPyWpf%21-1257981264%212007262035%211338839754420

If that does not work, we recommend a factory reset of your device.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5306&prd_ia_cd=N0000058&map_seq=31175

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Samsung Apps & Credit Card Adding & Removing.

Hi, I recently added a credit card for the app, "screen dream" and that was the only app I wanted to get, so after that I been trying to remove my credit card but it doesn't seem there is an option. . It only gives the option to change my credit card. Is there not a way to remove my card?
asked 1 year, 4 months ago
AngelRyu
on UN46ES8000F
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Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide your contact information. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
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on line keyboard

Why doesn't keyboard show on screen
asked 1 year, 1 month ago
oscjm
Fremont, CA
on UN46ES8000F
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Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=415750&modelname=UN46ES8000F&modelcode=UN46ES8000FXZA

If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech42
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