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Customer Questions & Answers for
UN46ES6150F

Customer Questions & Answers:
52 Questions
 | 
51 Answers

Questions & Answers for samsung UN46ES6150F

Question

Is this tv a 1080i or a 1080p

asked 2 years, 1 month ago
frogsarecute
Spokane, WA, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
1080P
answered 1 year, 10 months ago
BOBinCT
CT
0points
0out of 0found this answer helpful.
answer 2
As a matter of fact, the UN46ES6150 is a 1080p TV.

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 1 month ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

why is the score box just off the screen during sporting events?

asked 1 year, 10 months ago
buffalomo
Denver, CO, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
sounds like your viewing aspect ratio is set to something that pushes some of the viewable picture off the TV screen. Try changing it to something like 4:3. I noticed the broadcasting stations mix the aspect ratios during shows and commercials. Shows will look good, but commercials will appear goofy, or vice versa.
answered 1 year, 10 months ago
HardcoreRogie
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000470&fm_seq=638

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Flash version on this TV's browser

I bought this TV looking forward to watching the live stream from the New Orleans Jazz & Heritage Festival on YouTube. I can go to YouTube in the Samsung Apps and watch the trailers for the stream and they look beautiful! But I cannot watch the stream. After digging into the problem, I find that the browser (and I assume also the YouTube direct app) use Flash Player version 10.1.105.7 which, according to the TV FAQ, is distributed via the TV's firmware. The YouTube stream wants Flash version 10.2 or greater. Imagine my disappointment at not being able to watch this great event on our beautiful new TV. Anyone else confront this issue? Any way to work around it?
asked 2 years, 5 months ago
JohnInTucson
Tucson, AZ, USA
on UN46ES6150F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I have the same issue. They must realize that periodic updates are required. The list of annoyances on this product is getting rather long.
answered 2 years, 5 months ago
K1DT
Rhode Island, USA
+1point
1out of 1found this answer helpful.
Question

UN46ES6160F SCREEN ICONS

At times there is a round icon in the bottom right corner of the screen that is divided into two parts. One is a green area that says LED TV the other is a grey area that says Cnventional TV. What is the significance of this icon. There is no mention of it in the manual or FAQs. Is there an online page of all the icons used by this machine?
asked 2 years, 3 months ago
orygunguy
Portland, OR, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

This gauge shows how much less energy your LED TV is using, compared to a conventional television set, for the current picture on the screen. During a dark scene this gauge will be very low, and during bright scenes the gauge will be higher. There is no way to disable this gauge from appearing when the INFO button is pressed.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Web Browsing

How do I get the key pad to apear?
asked 2 years, 3 months ago
krentz22
Madison, WI, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you place the cursor in an area where text can be entered and the keypad should appear on screen.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals, software, firmware & environment downloads.

http://www.samsung.com/us/support/owners/product/UN46ES6150FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
1out of 2found this answer helpful.
Question

Stay Logged On

How can I keep my Smart TV from logging off of the wireless network? It's irritating to have to log in each time I turn on my TV.
asked 2 years, 3 months ago
PhiC
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very sorry, but it appears you'll need more in-depth support as this is networking issue, and we'll need to ask several more questions. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Where to get a mouse & keyboard for SmartTV features?

asked 2 years, 4 months ago
FrankBabz
Sarasota, FL 34235
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

There is currently only one wireless keyboard being produced that works with Samsung Smart TVs and it is compatible with the ES6500 series and higher models.

You are welcome to try using a wired keyboard and mouse or a wireless keyboard and mouse with included wireless adapter, but there are no guarantees they will work, unless there is some indication on the product box that they may be compatible with Samsung Smart TVs.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-12points
0out of 12found this answer helpful.
Question

I cannot find my allshare download so that my laptop and phone can access use.

asked 2 years, 2 months ago
peioui
Oviedo Fl.
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

To download AllShare, open the following link and click on Manuals & Downloads > Software.

http://www.samsung.com/us/support/owners/product/UN46ES6150F

For additional assistance with AllShare, please refer to the following troubleshooting guide.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=379880

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

how do i change the model number

asked 2 years, 3 months ago
teemu
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. I appreciate your situation. Unfortunately, there is currently no way to remove or otherwise modify products on your account. We apologize for the inconvenience.
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

netflix app hangs

TV: UN46ES6150F
The netflix app stopped working. It hangs and produce the following error: "we're unable to connect you to Netflix. Please try again or visit www.netflix.com/tvhelp for guidance."
I have tested netflix from WII and it works, but from the smart tv, it hangs and I cannot even exit. To go back to TV, I have to unplug the power cord and then start again. How to reset netflix app on smart tv?
asked 2 years, 3 months ago
gelkhour
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for contacting Samsung!

Sorry that you are having issues streaming Netflix titles. Please perform a factory reset: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168299&modelname=&modelcode=&session_id=

Then go to the following link and download the latest firmware: http://www.samsung.com/us/support/owners/product/UN46ES6150F

Thank you for choosing Samsung!
answered 2 years, 3 months ago
SamsungTech13
+1point
1out of 1found this answer helpful.
Question

can I install Aobe flash player to my smart TV? and if so, which version?

asked 2 years, 2 months ago
jcole80
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Your TV has a limited flash compatibility, and it's not a standard version that can be downloaded from Adobe. As such, it's not user upgradable. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Don't I get extra warranty extension for registering?? How much?

asked 2 years, 2 months ago
Oldrabb
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

When you register your product, you get an automatic 3-month extension tacked onto the 1-year parts/labor warranty.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

will the New Smart Wireless Keyboard work with un46es6150fxza

asked 2 years, 3 months ago
dundidit
on UN46ES6150F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung!

Unfortunately no, that keyboard is not compatible. So we can't guarantee that it would connect correctly.

Thank you for being a Samsung customer!
answered 2 years, 3 months ago
SamsungTech13
-4points
0out of 4found this answer helpful.
Question

Picassa Sign In

I have a Picassa account and I downloaded the Picassa app. When I try to go to my photos it asks me to sign in, but no key I press on the remote will provide a sign in page.
asked 2 years, 1 month ago
Anonymous
Mt Laurel, NJ, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. The Picasa app is developed by Google; unfortunately, we have no information to troubleshoot this. Please contact Google for support. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

IPWorldTV App

Your web page lists IPWorldTV in the new app section. This app does not appear in the available list on my TV.
asked 2 years, 1 month ago
Anonymous
Mt Laurel, NJ, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can find a list of compatible devices here: http://www.samsung.com/us/appstore/app/G00002687209-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

HDMI window keeps popping up

asked 2 years, 2 months ago
george13
Glendale, CA, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and provide for us an image of what you're seeing. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How can I get the tv to stay logged into my wireless network?

When I turn the tv on and access my music/photos through Allshare, I can play some music or look at a few photos, then without warning, the tv suddenly disconnects from the network. I then have to shut the TV off completely to get it to reconnect. It is not a signal issue because the signal strength from the router is very high. Also, not all of my music/photos are accessible thru Allshare. Can you help?
asked 2 years, 1 month ago
TPoe
Plymouth, MN, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough information to answer your question. Please contact us at qasupport@sea.samsung.com and clarify whether it loses all network connectivity; please test any Smart Hub app you'd like. Further, confirm that using Smart Hub doesn't also trigger this behavior. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can a keyboard be added to this tv?

asked 2 years, 2 months ago
Mita106
Ozone Park, NY 11417
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As a matter of fact, the UN46ES6150F should be compatible with most standard USB Keyboards and Mice. It will not, however, be compatible with wireless peripherals.

-MrSamsung
answered 2 years, 2 months ago
MrSamsung
Samsung HQ
-1point
1out of 3found this answer helpful.
Question

When will apps be available for this TV?

I'm looking for the Blockbuster and Flixster apps to become available. Blockbuster app is out there, but currently does not work with the UN46ES6150FXZA. Can't find the flixster app when browsing the Samsung apps. Is it listed under a different name? Looking through the Samsung website,

". . . Once digital copies have been created and added to the consumer's UltraViolet collection, the content will be made available through the Flixster application on Samsung’s Smart Hub, as well as on a broad range of connected devices such as smart phones, tablet, PCs and Smart TVs. Consumers also have the option to purchase HD quality versions of these movies, and can share digital library content with other members under the same account."

Really looking forward to this, please help.
asked 2 years, 1 month ago
HardcoreRogie
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Apps are made available for certain TV models based on the decision of an app's developing company and the Samsung product engineering team.

We cannot speculate on unreleased software updates to various Samsung products. We suggest that you consider following @samsungtweets and @samsungsupport on Twitter, or liking the Samsung USA page on Facebook for future product and software announcements.

https://www.facebook.com/SamsungUSA

If you would like to view a list of what apps are available for your TV, open the link below and if you are not immediately prompted to choose your Samsung model from the tiered drop-down menu, click "Show Apps for a Specific Device", select your model and a list of the apps currently available for your device will be shown.

http://www.samsung.com/us/appstore/browse

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
1out of 2found this answer helpful.
Question

Close Caption does not work after service call.

All I get is "Not Available"
asked 2 years, 1 month ago
MMarvi
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

If you have turned closed captions on and they are not showing up on the TV the program does not have a CC signal or you are using a Cable Box, Satellite Box, DVD Player, or other external device. The TV can only turn on closed captions for an antenna or a direct cable line not from an HDMI or Component connection. If you are using a Cable Box, Satellite Box, DVD Player, or other device you need to turn on closed captions or subtitles on that device.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
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