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Customer Questions & Answers for
UN46ES6150F

Customer Questions & Answers:
51 Questions
 | 
50 Answers

Questions & Answers for samsung UN46ES6150F

Question

Is this tv a 1080i or a 1080p

asked 1 year, 11 months ago
frogsarecute
Spokane, WA, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
1080P
answered 1 year, 8 months ago
BOBinCT
CT
0points
0out of 0found this answer helpful.
answer 2
As a matter of fact, the UN46ES6150 is a 1080p TV.

Thank you for the opportunity to assist you,

-MrSamsung
answered 1 year, 11 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

why is the score box just off the screen during sporting events?

asked 1 year, 8 months ago
buffalomo
Denver, CO, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
sounds like your viewing aspect ratio is set to something that pushes some of the viewable picture off the TV screen. Try changing it to something like 4:3. I noticed the broadcasting stations mix the aspect ratios during shows and commercials. Shows will look good, but commercials will appear goofy, or vice versa.
answered 1 year, 8 months ago
HardcoreRogie
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000470&fm_seq=638

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Flash version on this TV's browser

I bought this TV looking forward to watching the live stream from the New Orleans Jazz & Heritage Festival on YouTube. I can go to YouTube in the Samsung Apps and watch the trailers for the stream and they look beautiful! But I cannot watch the stream. After digging into the problem, I find that the browser (and I assume also the YouTube direct app) use Flash Player version 10.1.105.7 which, according to the TV FAQ, is distributed via the TV's firmware. The YouTube stream wants Flash version 10.2 or greater. Imagine my disappointment at not being able to watch this great event on our beautiful new TV. Anyone else confront this issue? Any way to work around it?
asked 2 years, 3 months ago
JohnInTucson
Tucson, AZ, USA
on UN46ES6150F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I have the same issue. They must realize that periodic updates are required. The list of annoyances on this product is getting rather long.
answered 2 years, 2 months ago
K1DT
Rhode Island, USA
+1point
1out of 1found this answer helpful.
Question

Where to get a mouse & keyboard for SmartTV features?

asked 2 years, 1 month ago
FrankBabz
Sarasota, FL 34235
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

There is currently only one wireless keyboard being produced that works with Samsung Smart TVs and it is compatible with the ES6500 series and higher models.

You are welcome to try using a wired keyboard and mouse or a wireless keyboard and mouse with included wireless adapter, but there are no guarantees they will work, unless there is some indication on the product box that they may be compatible with Samsung Smart TVs.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-12points
0out of 12found this answer helpful.
Question

Web Browsing

How do I get the key pad to apear?
asked 2 years, 1 month ago
krentz22
Madison, WI, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you place the cursor in an area where text can be entered and the keypad should appear on screen.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals, software, firmware & environment downloads.

http://www.samsung.com/us/support/owners/product/UN46ES6150FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
1out of 2found this answer helpful.
Question

Stay Logged On

How can I keep my Smart TV from logging off of the wireless network? It's irritating to have to log in each time I turn on my TV.
asked 2 years, 1 month ago
PhiC
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very sorry, but it appears you'll need more in-depth support as this is networking issue, and we'll need to ask several more questions. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

how do i change the model number

asked 2 years, 1 month ago
teemu
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. I appreciate your situation. Unfortunately, there is currently no way to remove or otherwise modify products on your account. We apologize for the inconvenience.
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

will the New Smart Wireless Keyboard work with un46es6150fxza

asked 2 years, 1 month ago
dundidit
on UN46ES6150F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung!

Unfortunately no, that keyboard is not compatible. So we can't guarantee that it would connect correctly.

Thank you for being a Samsung customer!
answered 2 years ago
SamsungTech13
-4points
0out of 4found this answer helpful.
Question

netflix app hangs

TV: UN46ES6150F
The netflix app stopped working. It hangs and produce the following error: "we're unable to connect you to Netflix. Please try again or visit www.netflix.com/tvhelp for guidance."
I have tested netflix from WII and it works, but from the smart tv, it hangs and I cannot even exit. To go back to TV, I have to unplug the power cord and then start again. How to reset netflix app on smart tv?
asked 2 years ago
gelkhour
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for contacting Samsung!

Sorry that you are having issues streaming Netflix titles. Please perform a factory reset: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168299&modelname=&modelcode=&session_id=

Then go to the following link and download the latest firmware: http://www.samsung.com/us/support/owners/product/UN46ES6150F

Thank you for choosing Samsung!
answered 2 years ago
SamsungTech13
+1point
1out of 1found this answer helpful.
Question

HDMI window keeps popping up

asked 1 year, 11 months ago
george13
Glendale, CA, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and provide for us an image of what you're seeing. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

What web cams are available for this tV

asked 1 year, 10 months ago
Anonymous
Rockland, NY, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The Samsung webcam is only compatible with higher-tier TV models.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

How do I get sound from Digital Home Theater System?

HAve Samsung HT-DS610 Home Theater System and have connected to TV correctly using audio cable.
asked 1 year, 8 months ago
lilbitrw
Las Vegas, NV, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Be sure your home theater is connected correctly for audio from the TV: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154744&modelname=UN46ES6150F

To setup a video connection from your home theater, follow these instructions: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=54015&modelname=HT-DS610

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

How do you get sound from TV model un46es6150 to Samsung HTS model HT-DS610?

asked 1 year, 8 months ago
lilbitrw
Las Vegas, NV, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154744&modelname=UN46ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

changing accounts

How do I change the Netflicks/HuLu/etc account?

What difference does it make if my nickname is unique or not!! You have my account info because I'm logged in!.
How about a clue what you're looking for in the "location" field!
asked 1 year, 7 months ago
WhatGoodIsANickname
what does this mean? what difference what nickname I pick!! WHY MUST IT BE UNIQUE??
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Regarding Netflix, we recommend you review the following support article:

http://www.hulu.com/support/support_form

As for Hulu, we recommend you contact them for further support, as they developed their apps for use with Samsung products. We can only assist if the app is not launching from Smart Hub.

http://support.netflix.com/en/node/428#gsc.tab=0

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Web Browser

Drop downs don't work on web pages.
No right click, or double clicking to open things.

Am I doing something wrong, or need to add something?
asked 1 year, 7 months ago
DWH1142
Lombard, IL, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello!
Are you experiencing these issues on all sites when you attempt to browse them through your Samsung Smart TV's stock browser? If so, please let us know directly at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech75
0points
0out of 0found this answer helpful.
Question

Boot to Smart Hub instead channels

My TV is connected to cable, or have any air channels available, so is solely used with network applications.
With that said, my question is, how do I configure it to load direct to the smart hub instead starring at the grey no reception screen?
This is a smart TV right?

Thanks
asked 1 year, 6 months ago
mylfneto
Houston, TX, USA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

No, there is not a way to have the TV auto-launch Smart Hub when powered on.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I stop the speaker from rattling during moments of heavier bass?

I have checked the wall mount and any things around the TV and have isolated that the speaker of the TV is rattling. This TV is too new for this and it is VERY annoying.
asked 1 year, 5 months ago
jebert
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you try resetting the sound:

Menu → Sound → Reset Sound

If the issue persists, we recommend you review the following support articles:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=401039&modelname=UN46ES6150F

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=119424&modelname=UN46ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What brand/type wireless keyboard and mouse can I hook up to this TV?

asked 1 year, 5 months ago
lonigattis1
San Jose, CA
on UN46ES6150F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

Samsung Wireless Keyboard:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410760&modelname=UN46ES6150F

Can I Use a Keyboard and Mouse With My TV?
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411216&modelname=UN46ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Will Samsung's Bluetooth keyboard work with my registered Smart TV?

It is not on the list of TVs it is compatible with.
asked 1 year, 5 months ago
Blu486
St. Louis, MO, USA
on UN46ES6150F
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

Compatible Models:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410760&modelname=UN46ES6150F

Can I Use a Keyboard & Mouse With My TV?:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411216&modelname=UN46ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how can i update my smarthub app automatically?

how can i update my smarthub app automatically?
asked 1 year, 5 months ago
anis76
Arlington, TX, USA
on UN46ES6150F
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Fortunately, Smart Hub does update automatically: every time Smart Hub starts, it checks for new updates. There is nothing you need to do to enable this function.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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