why is the score box just off the screen during sporting events?
Tags: display
asked 5 months, 2 weeks ago
Username
buffalomo
Denver, CO, USA
on UN46ES6150F
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2 answers
Answers
answer 1
sounds like your viewing aspect ratio is set to something that pushes some of the viewable picture off the TV screen. Try changing it to something like 4:3. I noticed the broadcasting stations mix the aspect ratios during shows and commercials. Shows will look good, but commercials will appear goofy, or vice versa.
answered 5 months ago
Username
HardcoreRogie
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answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000470&fm_seq=638
I bought this TV looking forward to watching the live stream from the New Orleans Jazz & Heritage Festival on YouTube. I can go to YouTube in the Samsung Apps and watch the trailers for the stream and they look beautiful! But I cannot watch the stream. After digging into the problem, I find that the browser (and I assume also the YouTube direct app) use Flash Player version 10.1.105.7 which, according to the TV FAQ, is distributed via the TV's firmware. The YouTube stream wants Flash version 10.2 or greater. Imagine my disappointment at not being able to watch this great event on our beautiful new TV. Anyone else confront this issue? Any way to work around it?
Tags: compatibility
asked 1 year ago
Username
JohnInTucson
Tucson, AZ, USA
on UN46ES6150F
+1point
1out of1found this question helpful.
1 answer
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answer 1
I have the same issue. They must realize that periodic updates are required. The list of annoyances on this product is getting rather long.
answered 1 year ago
Username
K1DT
Rhode Island, USA
+1point
1out of1found this answer helpful.
Question
Product registration of 46" TV
Unable to get Product Registration page to accept the product serial number and purchase date. Have re-entered it numerous times and it still says I need to complete the registration. The 24" TV and camera accepted all info ok, but not the 46"TV.
Tags: miscellaneous
asked 7 months ago
Username
Registration
Bakersfield, CA, USA
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung. We can do this for you. Please contact us at qasupport@sea.samsung.com and provide your model and serial number, contact information, and address. Thank you for being a Samsung customer!
1) There are some Smart Hub apps preloaded like Family Story or Kids that I would like to remove. I have spent a lot of time looking, but do not see anyway. 2) I am speculating that some of the apps are using up memory and resulting in 'low memory' messages. How can I find that amount of memory used and memory available. Thanks and your help appreciated.
Tags: miscellaneous
asked 5 months ago
Username
PRVT
Vermont, USA
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung. Here's how to delete apps: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406302&modelname=UN46ES6150F&modelcode=&session_id=&from_osc=
You cannot delete pre-installed apps, though. We apologize for the inconvenience. Thank you for being a Samsung customer!
I don't understand what the difference is between the HDMI IN 2 (ARC) and the other 2 HDMI IN ports is. Can anyone help me out in plain english what the difference is. This TV is new to me and I am obviously behind in techno. Thanks
Is the Fitness app a free serviece or what does it cost?
I see that I can click on Fitness and I can start a profile and follow my exersizs on the smart TV function area. I want to know if this is free service or what cost?
Tags: firmware
asked 2 months, 2 weeks ago
Username
Foref
Ely, NV 89301, USA
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung. The Fitness app itself is free; however, there are a few paid add-ons.
If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!
At times there is a round icon in the bottom right corner of the screen that is divided into two parts. One is a green area that says LED TV the other is a grey area that says Cnventional TV. What is the significance of this icon. There is no mention of it in the manual or FAQs. Is there an online page of all the icons used by this machine?
Tags: miscellaneous
asked 10 months ago
Username
orygunguy
Portland, OR, USA
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung.
This gauge shows how much less energy your LED TV is using, compared to a conventional television set, for the current picture on the screen. During a dark scene this gauge will be very low, and during bright scenes the gauge will be higher. There is no way to disable this gauge from appearing when the INFO button is pressed.
I have a Picassa account and I downloaded the Picassa app. When I try to go to my photos it asks me to sign in, but no key I press on the remote will provide a sign in page.
Tags: miscellaneous
asked 8 months ago
Username
Anonymous
Mt Laurel, NJ, USA
on UN46ES6150F
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0out of0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung. The Picasa app is developed by Google; unfortunately, we have no information to troubleshoot this. Please contact Google for support. Thank you for being a Samsung customer!
How can I get the tv to stay logged into my wireless network?
When I turn the tv on and access my music/photos through Allshare, I can play some music or look at a few photos, then without warning, the tv suddenly disconnects from the network. I then have to shut the TV off completely to get it to reconnect. It is not a signal issue because the signal strength from the router is very high. Also, not all of my music/photos are accessible thru Allshare. Can you help?
Tags: networking
asked 8 months ago
Username
TPoe
Plymouth, MN, USA
on UN46ES6150F
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0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough information to answer your question. Please contact us at qasupport@sea.samsung.com and clarify whether it loses all network connectivity; please test any Smart Hub app you'd like. Further, confirm that using Smart Hub doesn't also trigger this behavior. Thank you for being a Samsung customer!
What difference does it make if my nickname is unique or not!! You have my account info because I'm logged in!. How about a clue what you're looking for in the "location" field!
Tags: setup & installation
asked 4 months, 3 weeks ago
Username
WhatGoodIsANickname
what does this mean? what difference what nickname I pick!! WHY MUST IT BE UNIQUE??
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung.
Regarding Netflix, we recommend you review the following support article:
http://www.hulu.com/support/support_form
As for Hulu, we recommend you contact them for further support, as they developed their apps for use with Samsung products. We can only assist if the app is not launching from Smart Hub.
I just purchasedthis TV, the remote is model AA59-00580A. I need instructions on how to set this remote up?
I want to have it control my cable box, I see in your comparison charts that this TV comes with a universal remote....I have searched for instructions everywhere and am having no luck. Please Help.
John
Tags: setup & installation
asked 1 month, 2 weeks ago
Username
Johnzm
Allen Park, MI, USA
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung.
We recommend you review the following support article:
Where to get a mouse & keyboard for SmartTV features?
Tags: miscellaneous
asked 10 months ago
Username
FrankBabz
Sarasota, FL 34235
on UN46ES6150F
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0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
There is currently only one wireless keyboard being produced that works with Samsung Smart TVs and it is compatible with the ES6500 series and higher models.
You are welcome to try using a wired keyboard and mouse or a wireless keyboard and mouse with included wireless adapter, but there are no guarantees they will work, unless there is some indication on the product box that they may be compatible with Samsung Smart TVs.
Thank you for your question. I appreciate your situation. Unfortunately, there is currently no way to remove or otherwise modify products on your account. We apologize for the inconvenience.