sounds like your viewing aspect ratio is set to something that pushes some of the viewable picture off the TV screen. Try changing it to something like 4:3. I noticed the broadcasting stations mix the aspect ratios during shows and commercials. Shows will look good, but commercials will appear goofy, or vice versa.
answered 11 months ago
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Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000470&fm_seq=638
I'm very sorry, but it appears you'll need more in-depth support as this is networking issue, and we'll need to ask several more questions. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:
If you have a Twitter account, go here or to this URL: http://twitter.com/#!/samsungsupport Having a transaction number or model number and serial number handy ahead of time will be helpful.
If you have Facebook, go here to this URL: http://www.facebook.com/SamsungSupport Click on the "Support Form" button.
TV: UN46ES6150F The netflix app stopped working. It hangs and produce the following error: "we're unable to connect you to Netflix. Please try again or visit www.netflix.com/tvhelp for guidance." I have tested netflix from WII and it works, but from the smart tv, it hangs and I cannot even exit. To go back to TV, I have to unplug the power cord and then start again. How to reset netflix app on smart tv?
Sorry that you are having issues streaming Netflix titles. Please perform a factory reset: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168299&modelname=&modelcode=&session_id=
Then go to the following link and download the latest firmware: http://www.samsung.com/us/support/owners/product/UN46ES6150F
Thank you for contacting Samsung. Be sure your home theater is connected correctly for audio from the TV: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154744&modelname=UN46ES6150F
To setup a video connection from your home theater, follow these instructions: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=54015&modelname=HT-DS610
One of my sons allowed me to enter his Netflix login information into Netflix on my Smart Hub before I signed up for Netflix myself, so he could so me what I was missing.
This was after the Netflix free trial period expired on my Smart TV. I didn't have time to use Netflix when we bought our TV.
I would like to use my own Netflix account now, but I cannot figure out how to log off of my son's account. There also seems to be no way to uninstall Netflix, reinstall it, and set it up with my account information.
Is there any control I should be pressing on my remote or any process in Smart Hub so that I can get my Netflix account linked to my Smart TV, not my son's? Thanks for any help. -JohnM
Resetting Netflix should help to resolve the particular issue you're experiencing. Please use the following instructions to reset Netflix: Launch Netflix. When Netflix queue displays press the arrow buttons on the remote in this sequence: up up down down left right left right up up up up. You will be prompted to deactivate your account. Deactivate it and then reactivate your Netflix account.
If your problem still persists, please contact us at firstname.lastname@example.org and let us know how we can assist you further. Thank you for being a Samsung customer!
At times there is a round icon in the bottom right corner of the screen that is divided into two parts. One is a green area that says LED TV the other is a grey area that says Cnventional TV. What is the significance of this icon. There is no mention of it in the manual or FAQs. Is there an online page of all the icons used by this machine?
This gauge shows how much less energy your LED TV is using, compared to a conventional television set, for the current picture on the screen. During a dark scene this gauge will be very low, and during bright scenes the gauge will be higher. There is no way to disable this gauge from appearing when the INFO button is pressed.
Thank you for contacting Samsung. The Picasa app is developed by Google; unfortunately, we have no information to troubleshoot this. Please contact Google for support. Thank you for being a Samsung customer!
How can I get the tv to stay logged into my wireless network?
When I turn the tv on and access my music/photos through Allshare, I can play some music or look at a few photos, then without warning, the tv suddenly disconnects from the network. I then have to shut the TV off completely to get it to reconnect. It is not a signal issue because the signal strength from the router is very high. Also, not all of my music/photos are accessible thru Allshare. Can you help?
Thank you for contacting Samsung. Unfortunately, we don’t have enough information to answer your question. Please contact us at email@example.com and clarify whether it loses all network connectivity; please test any Smart Hub app you'd like. Further, confirm that using Smart Hub doesn't also trigger this behavior. Thank you for being a Samsung customer!