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Customer Questions & Answers for
samsung UN46ES6150F

Customer Questions & Answers:
51 Questions
 | 
50 Answers

Questions & Answers for samsung UN46ES6150F

Question

Is this tv a 1080i or a 1080p

asked 1 year, 7 months ago
frogsarecute
Spokane, WA, USA
on UN46ES6150F
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answer 1
1080P
answered 1 year, 4 months ago
BOBinCT
CT
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answer 2
As a matter of fact, the UN46ES6150 is a 1080p TV.

Thank you for the opportunity to assist you,

-MrSamsung
answered 1 year, 7 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

why is the score box just off the screen during sporting events?

asked 1 year, 4 months ago
buffalomo
Denver, CO, USA
on UN46ES6150F
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2 answers
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answer 1
sounds like your viewing aspect ratio is set to something that pushes some of the viewable picture off the TV screen. Try changing it to something like 4:3. I noticed the broadcasting stations mix the aspect ratios during shows and commercials. Shows will look good, but commercials will appear goofy, or vice versa.
answered 1 year, 4 months ago
HardcoreRogie
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answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000470&fm_seq=638

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
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Question

Where to get a mouse & keyboard for SmartTV features?

asked 1 year, 9 months ago
FrankBabz
Sarasota, FL 34235
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung.

There is currently only one wireless keyboard being produced that works with Samsung Smart TVs and it is compatible with the ES6500 series and higher models.

You are welcome to try using a wired keyboard and mouse or a wireless keyboard and mouse with included wireless adapter, but there are no guarantees they will work, unless there is some indication on the product box that they may be compatible with Samsung Smart TVs.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-12points
0out of 12found this answer helpful.
Question

how do i change the model number

asked 1 year, 9 months ago
teemu
on UN46ES6150F
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answer 1
Thank you for your question. I appreciate your situation. Unfortunately, there is currently no way to remove or otherwise modify products on your account. We apologize for the inconvenience.
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

will the New Smart Wireless Keyboard work with un46es6150fxza

asked 1 year, 9 months ago
dundidit
on UN46ES6150F
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
Thank you for contacting Samsung!

Unfortunately no, that keyboard is not compatible. So we can't guarantee that it would connect correctly.

Thank you for being a Samsung customer!
answered 1 year, 8 months ago
SamsungTech13
-4points
0out of 4found this answer helpful.
Question

HDMI window keeps popping up

asked 1 year, 7 months ago
george13
Glendale, CA, USA
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and provide for us an image of what you're seeing. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

What USB devices are compatible with this model TV?

I'm looking for an external 1TB hard drive to store movies on and watch on this TV connected via the USB port(s) on the back of the TV. What USB devices are compatible with this model?

Should I get one that uses the USB connection's power, or one that has it's own power adapter wall plug?
Should the drive be usb 2.0 or usb 3.0?
Is there a minimum/maximum capacity that will be recognized by the TV?
What should the HDD read/write speeds be?
What should the HDD spinning speed be? Is 5400 RPM ok, or should it be 7400?

Also, please recommend specs of the video files that are compatible with this TV:
do they have to be .avi? what encoder? Divx?
What audio format is recommended to go with the video?

Thank you.
asked 1 year, 5 months ago
HardcoreRogie
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung.

We cannot offer any specific recommendations, but we can tell you that the external HDD you purchase will need to be self-powered, the drive should be USB 2.0, there is no minimum capacity, the HDD speeds don't matter because the TV will not exceed 30 Mbps file transfer rate. Regarding what media files are supported, we recommend you review the following support article:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047278&fm_seq=50993

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

Boot to Smart Hub instead channels

My TV is connected to cable, or have any air channels available, so is solely used with network applications.
With that said, my question is, how do I configure it to load direct to the smart hub instead starring at the grey no reception screen?
This is a smart TV right?

Thanks
asked 1 year, 2 months ago
mylfneto
Houston, TX, USA
on UN46ES6150F
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

No, there is not a way to have the TV auto-launch Smart Hub when powered on.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Stay Logged On

How can I keep my Smart TV from logging off of the wireless network? It's irritating to have to log in each time I turn on my TV.
asked 1 year, 9 months ago
PhiC
on UN46ES6150F
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1 answer
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answer 1
I'm very sorry, but it appears you'll need more in-depth support as this is networking issue, and we'll need to ask several more questions. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

netflix app hangs

TV: UN46ES6150F
The netflix app stopped working. It hangs and produce the following error: "we're unable to connect you to Netflix. Please try again or visit www.netflix.com/tvhelp for guidance."
I have tested netflix from WII and it works, but from the smart tv, it hangs and I cannot even exit. To go back to TV, I have to unplug the power cord and then start again. How to reset netflix app on smart tv?
asked 1 year, 8 months ago
gelkhour
on UN46ES6150F
0points
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1 answer
Answers
answer 1
Thanks for contacting Samsung!

Sorry that you are having issues streaming Netflix titles. Please perform a factory reset: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168299&modelname=&modelcode=&session_id=

Then go to the following link and download the latest firmware: http://www.samsung.com/us/support/owners/product/UN46ES6150F

Thank you for choosing Samsung!
answered 1 year, 8 months ago
SamsungTech13
+1point
1out of 1found this answer helpful.
Question

Don't I get extra warranty extension for registering?? How much?

asked 1 year, 8 months ago
Oldrabb
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung.

When you register your product, you get an automatic 3-month extension tacked onto the 1-year parts/labor warranty.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

What web cams are available for this tV

asked 1 year, 6 months ago
Anonymous
Rockland, NY, USA
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung.

The Samsung webcam is only compatible with higher-tier TV models.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

How to retrieve the PIN to unlocck the Program Rating ?

I need the new PIN to access the Program Rating Lock in the the System Security menu
asked 9 months ago
Mirek
Crockett California
on UN46ES6150F
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I get sound from Digital Home Theater System?

HAve Samsung HT-DS610 Home Theater System and have connected to TV correctly using audio cable.
asked 1 year, 4 months ago
lilbitrw
Las Vegas, NV, USA
on UN46ES6150F
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answer 1
Thank you for contacting Samsung. Be sure your home theater is connected correctly for audio from the TV: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154744&modelname=UN46ES6150F

To setup a video connection from your home theater, follow these instructions: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=54015&modelname=HT-DS610

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

How do you get sound from TV model un46es6150 to Samsung HTS model HT-DS610?

asked 1 year, 4 months ago
lilbitrw
Las Vegas, NV, USA
on UN46ES6150F
0points
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1 answer
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answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154744&modelname=UN46ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

when launching my netflix account on the tv, how do I bring up a keypad to enter my email, PW?

asked 1 year, 3 months ago
MCT0511
on UN46ES6150F
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You have the email field highlighted and press the select/enter button on the remote. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Netflix on my SmartHub

One of my sons allowed me to enter his Netflix login information into Netflix on my Smart Hub before I signed up for Netflix myself, so he could so me what I was missing.

This was after the Netflix free trial period expired on my Smart TV. I didn't have time to use Netflix when we bought our TV.

I would like to use my own Netflix account now, but I cannot figure out how to log off of my son's account. There also seems to be no way to uninstall Netflix, reinstall it, and set it up with my account information.

Is there any control I should be pressing on my remote or any process in Smart Hub so that I can get my Netflix account linked to my Smart TV, not my son's?
Thanks for any help.
-JohnM
asked 1 year, 1 month ago
JackiesJohn
Topanga, CA, USA
on UN46ES6150F
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Resetting Netflix should help to resolve the particular issue you're experiencing. Please use the following instructions to reset Netflix: Launch Netflix. When Netflix queue displays press the arrow buttons on the remote in this sequence: up up down down left right left right up up up up. You will be prompted to deactivate your account. Deactivate it and then reactivate your Netflix account.

If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
Samsungtech74
0points
0out of 0found this answer helpful.
Question

WILL THE SAMSUNG SMARTVIEW APP WORK WITH HIS TV?

asked 5 months, 3 weeks ago
CptBlaze
Philadelphia, PA
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung.

No, this TV does not meet the minimum requirements for compatible 2012 TV's. A list of all compatible products can be reviewed via the app page itself. Just click "Read More" under Description to expand the page.

https://play.google.com/store/apps/details?id=com.sec.smartview.tz&hl=en

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months, 3 weeks ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how to connect keyboard to led tv

do i have to use a certain keyboard with my led tv
asked 1 year, 1 month ago
grannyC
Kalamazoo, MI, USA
on UN46ES6150F
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

Can I Use a Keyboard & Mouse With My TV?:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411216&modelname=UN46ES6150F

Compatible Models:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410760&modelname=UN46ES6150F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

surge protection

I have a 46" Smart TV model ES 6150. I want to wall mount it so need to get a wall outlet surge protector. How many joules of protection do I need for this tv?
asked 6 months ago
ehj7
USA
on UN46ES6150F
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answer 1
The joules rating would be the level of protection on the entire bar, and not specific devices connected to the bar.

This would be best addressed by the manufacturer of the surge protector. Many retail salespeople can also help you determine the level of protection you need.

We appreciate your interest in Samsung products.

--Mr.Samsung
answered 6 months ago
MisterSamsung
SamsungHQ
0points
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