I'm very sorry, but it appears you'll need more in-depth support as this is networking issue, and we'll need to ask several more questions. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:
If you have a Twitter account, go here or to this URL:
Having a transaction number or model number and serial number handy ahead of time will be helpful.
If you have Facebook, go here to this URL:
Click on the "Support Form" button.
answered 1 year, 8 months ago
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