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Customer Questions & Answers for
UN46ES6100F

Customer Questions & Answers:
74 Questions
 | 
71 Answers

Questions & Answers for samsung UN46ES6100F

Question

Is there an wireless keyboard for purchase?

asked 2 years, 3 months ago
Shutterbugging
South Carolina, USA
on UN46ES6100F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
yes
answered 2 years, 3 months ago
EEEEEEEEEEEEEE
-2points
0out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung.

Only the ES6500 series and higher have built-in Bluetooth that will allow you to use the Samsung VG-KBD1500 wireless keyboard, but you could try a USB wireless keyboard. It would need to be HID (human interface device) compliant.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
+4points
4out of 4found this answer helpful.
Question

Model Number

Tried to register new TV.
You didn't list my model number. My model # was
UN46ES6150F. The closest I could get was
UN46ES6100F
asked 2 years, 7 months ago
SAMSUNGrick
on UN46ES6100F
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
As long as you are within the 6100 series it will be fine. They mainly go off serial number anyways. Hope that helps.
answered 2 years, 6 months ago
fivestarkele
+1point
1out of 1found this answer helpful.
answer 2
I had the same problem!!
I registered it as 6100 even though it has a label with with 6150.
You'd think they would automatically update based on the Ser. # !!??
answered 2 years, 7 months ago
Heartist
OH
+1point
1out of 1found this answer helpful.
Question

Netflix asking to log in every time.

I recently updated my smart hub a few days ago. After the update, applications such as Netflix and Youtube requires me to log back in every time I use it.

According to Netflix this is due to samsung issuing the same esn to other devices.

I only had this problem after updating firmware. I have already reset the smart hub. Problem still exist.
asked 1 year, 8 months ago
L00pEr
on UN46ES6100F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Same problem with same model; did factory reset, reinstalled netflix, opened ticket with samsung on phone and was told a fix would be available in 2 weeks (that was 2 weeks ago); attempted online support and was told they did not know why this is happening.

Comeon samsung, this worked FINE before the latest firmware update. Please RELEASE a fix for this. We do not want to have to enter netflix password every time.
answered 1 year, 8 months ago
goumcanes
+1point
1out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you perform a factory reset of the TV:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN46ES6100F

If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-5points
0out of 5found this answer helpful.
Question

NetFlix not working anymore

Netflix was working fine on my TV until a couple of days ago.
It now always fail to connect to Netflix and it even freeze the TV. I have to unplug it to solve the issue.

I haven't done any modification to my setup in the meantime.
I therefore assume that it is a software upgrade issue or a backend system issue.
Netflix app is in version 3.1xxx

My home network is working fine, I can access other APP from SmartHub. Netflix is working fine on my computer.

Please help
Thanks
asked 2 years, 4 months ago
Kyrian
San Diego
on UN46ES6100F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
One other thing you can try is to open Smart Hub and click Tools > Settings > About Smart Hub > Detail. Check to see if you have a Netflix ESN. If it says "Not Support" you can reset Smart Hub by clicking Tools > Settings > Reset. This will reset Smart Hub only and not your entire TV.

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you consider performing a factory reset of your TV.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

Once the factory reset is complete and you have re-configured your TV on your home network, we recommend you check for and apply any firmware updates prior to re-configuring Smart Hub. The latest firmware update was released on 7/9/2012.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Can I use a wireless mouse and keyboard with my tv? Which type/brand?

asked 2 years, 4 months ago
choki
Puerto Rico
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for contacting Samsung!

Make sure that the keyboard & mouse is HID compliant, as far as model and manufacturing, I can't speculate on which ones would be guaranteed to work.

Thanks for being a Samsung customer!

The Samsung Support Online Team
answered 2 years, 3 months ago
SamsungTech13
+1point
1out of 1found this answer helpful.
Question

connection question

I want buy a samsung galaxy 7 inch tablet. I wonder to know can this tablet connect to this tv?

Thanks!
asked 2 years, 3 months ago
Jiejie
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

There are 3 7-inch tablet models. According to our resident tablet expert, the only model that offers a physical connection to a TV via a HDMI adapter (sold separately via the Accessories page) is the GT-P6210.

http://www.samsung.com/us/mobile/galaxy-tab/GT-P6210MAYXAR

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Facebook and email address on Smarthub

My email address has changed. How do I change it for Facebook and the email address that appears on Smarthub?
asked 2 years, 2 months ago
SCDAVE
SC
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. For changing it on Facebook, change it on Facebook's website.

For changing it on Samsung's Smart Hub, go to Samsung.com. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

way to save settings?

It seems imperative to have a way to save settings, please! With different devices connecting and different movie formats it's painful adjusting settings for each. Having a PS3 playing bluray and not having an HD cable box and then varying movie files... lots of settings changes!
asked 1 year, 11 months ago
zoydster
on UN46ES6100F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We appreciate your feedback. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Picture settings greyed out

I can only select 4:3. 16:9, Zoom 1 and Zoom 2... why are the others (Fit screen etc) greyed out?
Thank you.
asked 1 year, 11 months ago
zoydster
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We see you posted later and discovered this was a limitation of the input. If you want the other options, you'll need to use HDMI. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

picture settings greyed out answers found in e-manual

I downloaded the e-manual and looked it up, so I got my answer: depends on the signal input. I think we'll be upgrading to HD cable now. Oh the price of quality entertainment!
Thank you!
asked 1 year, 11 months ago
zoydster
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Glad to hear that you got your situation figured out! Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Tie-back or secure tabletop TV to wall

In the booklet that came with the TV it mentions a tie-back, but I can't find anything like that for sale. So I can create my own, but I need the bolt dimensions for the threaded openings (used for wall mounting) to attach a line from the TV to the wall it's sitting in front of.
Thank you.
asked 1 year, 11 months ago
zoydster
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. For this model and size, the dimensions are 400 x 400, and you'll need four M8 screws. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I get Pandora to work on my TV?

Pandora app on my smart tv says "device listening can not be detected at this time."
asked 1 year, 11 months ago
ehick10
Groton, CT
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you reset Smart Hub:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287&modelname=UN46ES6100F

Afterward, please follow the instructions below to activate the Pandora app.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406297&modelname=UN46ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Facebook app doesn't work properly

I cannot see my News Feed on the Facebook app, but instead I can see them on Social Tv, but the photos I haven't been able to see them neither on the app or through Social Tv.

Also I haven't been able to see my own Wall.

Is anyone having the same problem?
asked 1 year, 10 months ago
Leo037
Puerto Rico
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. As Facebook develops the Facebook app, please contact them and inform them of this issue. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

NETFLIX ESN : Not Supported?

I am having trouble connecting to netflix and i know that its not the router or my isp or netflix. how do i activate the feature on my new tv?
also, i'm havng trouble connecting to samsung app store to download more apps.
i'd greatly appreciate some assistance
asked 2 years, 6 months ago
need2knw
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We apologize for not contacting you sooner regarding your concerns. A firmware update for this HDTV was released on 5/15/2012. We recommend you update when you have a chance using the guide below if you've never completed this process before.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2157&prd_ia_cd=N0000058&map_seq=37536

Also, have you attempted a factory reset of your device? Given that you're encountering issues with both the Netflix app and connecting to the app store, a factory reset will help you isolate any unknown issues.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5306&howto_guide_step_no=2&prd_ia_cd=N0000058&map_seq=31175&regDt=&model_name=&type_ia_cd=&page_gb=M&subtype_ia_cd=&row_index=&rel_cont

If the issue persists after you've attempted both suggested resolutions, please contact us via the link below.

https://www.facebook.com/samsungsupport?sk=app_158125230916392

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how do I connect my tv to a yamha RX-V2300 AV reciever?

Everything else is connected a.e. dvd player, dvr, but iI want the tv connected to audio so there is sound for apps and xbox.
asked 1 year, 9 months ago
djarrett
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. For audio output from the TV to the receiver, follow these instructions: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154744&modelname=UN46ES6100F

For the video and audio input, this depends on the connection available on your model. Please consult your manual for the Yamaha to see what connections it has available and compare them to your TV. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Which is the Wireles network key

asked 1 year, 8 months ago
Delfin
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. The wireless network key is the password you use to access your WiFi.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How can I set up a second facebook account?

asked 2 years, 4 months ago
sowinc
ohio
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Unfortunately, you can only use one account at a time. However, you could create many different Smart TV ID's and link different Facebook accounts to each, but only one ID can be logged in at a time.
answered 2 years, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How can I connect my Wii game console?

The Wii connection is different to other console. How can I connect my Wii game console and Blu-Ray to my Audio Bar Home Theater System (HW-E550) and/or my LED 6100 Series with Smart TV (UN46ES6100F)
asked 2 years, 2 months ago
Perseus7pr
San Juan, Puerto Rico
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154741&modelname=UN46ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why I cannot sign-in to Skype, after firmware installation?

Since day one, my skype app was working fine. However, since I update firmware with the last version available, I cannot access or sign-in my skype account. I uninstalled and re-installed the application without any success. Do any one have an additional solution to this issue? Please, send a detailed procedure to follow.
asked 2 years, 2 months ago
SEGA67
Puerto Rico
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please try resetting Smart Hub: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287&modelname=UN46ES6100F&modelcode=UN46ES6100FXZA

If your problem still persists, contact us at qasupport@sea.samsung.com and summarize for us everything you've tried thus far. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

clearly this tv needs a keyboard, will any wireless keyboard with USB work with the my TV

asked 2 years, 1 month ago
Anonymous
Houston
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Many USB, HID-compliant keyboards will work with this TV. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
-1point
0out of 1found this answer helpful.
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