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UN46ES6100F

Customer questions and answers for
UN46ES6100F

Customer questions and answers:
67 Questions
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64 Answers

Customer questions and answers for samsung UN46ES6100F

Question

Is there an wireless keyboard for purchase?

Tags: miscellaneous
asked 9 months ago
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Shutterbugging
South Carolina, USA
on UN46ES6100F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

Only the ES6500 series and higher have built-in Bluetooth that will allow you to use the Samsung VG-KBD1500 wireless keyboard, but you could try a USB wireless keyboard. It would need to be HID (human interface device) compliant.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech73
+3points
3out of 3found this answer helpful.
answer 2
yes
answered 9 months ago
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EEEEEEEEEEEEEE
-2points
0out of 2found this answer helpful.
Question

Netflix asking to log in every time.

I recently updated my smart hub a few days ago. After the update, applications such as Netflix and Youtube requires me to log back in every time I use it.

According to Netflix this is due to samsung issuing the same esn to other devices.

I only had this problem after updating firmware. I have already reset the smart hub. Problem still exist.
Tags: firmware
asked 2 months, 3 weeks ago
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L00pEr
on UN46ES6100F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Same problem with same model; did factory reset, reinstalled netflix, opened ticket with samsung on phone and was told a fix would be available in 2 weeks (that was 2 weeks ago); attempted online support and was told they did not know why this is happening.

Comeon samsung, this worked FINE before the latest firmware update. Please RELEASE a fix for this. We do not want to have to enter netflix password every time.
answered 2 months, 2 weeks ago
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goumcanes
0points
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answer 2
Thank you for contacting Samsung.

We recommend you perform a factory reset of the TV:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN46ES6100F

If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 3 weeks ago
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SamsungTech73
-5points
0out of 5found this answer helpful.
Question

NetFlix not working anymore

Netflix was working fine on my TV until a couple of days ago.
It now always fail to connect to Netflix and it even freeze the TV. I have to unplug it to solve the issue.

I haven't done any modification to my setup in the meantime.
I therefore assume that it is a software upgrade issue or a backend system issue.
Netflix app is in version 3.1xxx

My home network is working fine, I can access other APP from SmartHub. Netflix is working fine on my computer.

Please help
Thanks
Tags: miscellaneous
asked 10 months ago
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Username 
Kyrian
San Diego
on UN46ES6100F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

We recommend you consider performing a factory reset of your TV.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

Once the factory reset is complete and you have re-configured your TV on your home network, we recommend you check for and apply any firmware updates prior to re-configuring Smart Hub. The latest firmware update was released on 7/9/2012.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech73
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answer 2
One other thing you can try is to open Smart Hub and click Tools > Settings > About Smart Hub > Detail. Check to see if you have a Netflix ESN. If it says "Not Support" you can reset Smart Hub by clicking Tools > Settings > Reset. This will reset Smart Hub only and not your entire TV.

The Samsung Online Support Team
answered 9 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Model Number

Tried to register new TV.
You didn't list my model number. My model # was
UN46ES6150F. The closest I could get was
UN46ES6100F
Tags: registration problem
asked 1 year, 1 month ago
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Username 
SAMSUNGrick
on UN46ES6100F
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
As long as you are within the 6100 series it will be fine. They mainly go off serial number anyways. Hope that helps.
answered 1 year ago
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fivestarkele
+1point
1out of 1found this answer helpful.
answer 2
I had the same problem!!
I registered it as 6100 even though it has a label with with 6150.
You'd think they would automatically update based on the Ser. # !!??
answered 1 year, 1 month ago
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Heartist
OH
+1point
1out of 1found this answer helpful.
Question

can you hook up an wireless keyboard to this TV?

Tags: miscellaneous
asked 11 months ago
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desire
florida
on UN46ES6100F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Yes you can. We just bought a Wireless Mouse and Keyboard. Makes the Remote a secondary thought. Don't waste your time get one now to make your life easier!
answered 11 months ago
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JNimon
CO
+3points
3out of 3found this answer helpful.
Question

Netflix won't connect. I am a Netflix member.

TV did not ask if I am a Netflix member. TV is correctly connected to the Internet. TV says to go to Netflix.com/tvhelp. Netflix website asks for an Activation code for TV. No activation code
Tags: setup & installation, miscellaneous
asked 11 months ago
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clemzen
Jackson, WY
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello,

You will need to go to a computer and log into your Netflix account and locate the page for activating devices.It will then generate the Activation code that it is asking for on your TV.

Here is also a guide :http://bit.ly/SamsungNetflixHowTo

Thanks for choosing Samsung!
answered 11 months ago
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SamsungTech13
-1point
0out of 1found this answer helpful.
Question

The TV lable on the back says my TV is 60 Hz but the store sold it as having 120 Hz. What is the real answer?

asked 11 months ago
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Username 
Bstill
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

This TV is 120Hz. All TVs in the U.S. function off 120V @ 60Hz, which is the standard power supply in the U.S. You'll see this printed on just about anything electrical you plug into the wall, so that's where some confusion comes into play.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, software, firmware & environment downloads.

http://www.samsung.com/us/support/owners/product/UN46ES6100FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

web browser not working

keeps giving ERROR_EXE_001
Tags: miscellaneous
asked 10 months ago
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Username 
montagne
on UN46ES6100F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a factory reset of your TV.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
Customer Avatar
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SamsungTech73
+2points
2out of 2found this answer helpful.
Question

smarthub web browser not working un46es6100

When opening web browser - update prompt appears. When pressed ok, it appears to update but then gives error message : error_exe_001

When opening fitness app - it says "can't load data check network status"

internet connection fine, network status fine
Tags: maintenance
asked 10 months ago
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azureskyyblue
long island city, ny
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for any inconvenience this may have given you. We'll need some more details in order to help you. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 10 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

What keyboards work with my UN46ES6100FXZA

I find it very cumbersome to use the onscreen keyboard. Are there any other option or accessories that I can use?
Thanks, Al
Tags: miscellaneous
asked 9 months ago
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Username 
alboccio
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can use a USB, HID keyboard or mouse. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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Username 
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Each time I go to Smart Hub, I have to enter my network password. Can I program Smart Hub to remember my password?

Tags: networking
asked 8 months ago
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Username 
PrayUSA
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Try attempting to manual setup your connection. If the problem persists, please contact us at qasupport@sea.samsung.com and let us know what model of wireless access point you're using. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

Audio - low volume

My new Samsung 6100 Smart 46" seems to have a problem with audio volume. I have to set it at 50-60 to hear it properly; I've checked the sound level on my dvd player, it is set at maximum. I've returned audio back to factory defaults and run the sound self-diagnostic, nothing came up. I don't think I should have to set the volume that high. What might be the problem?
Tags: audio
asked 8 months ago
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Catmommie
Los Angeles
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. As you've tried a number of different options, including the reset, please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

phone # to call in for Remote Management

i have lost system connection with internet even though my tv shows i am connected and am trying to get help through Remote Mgmt
asked 7 months ago
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jlprn56
Richmond, VA, USA
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a factory reset:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN46ES6100F

But, if you prefer the Remote Management route, you can call 1-800-SAMSUNG to request remote management.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Bose speakers, will they work with my 6100?

I have a set of Bose Companion 2, Series 2, Multimedia speakers that I purchased with my laptop. I've never used them with the laptop, but would like to know if they can be used with my 6100, and if so, what kind of connector I will need to purchase. The current connector does not work.
Here are the speakers:
http://www.bose.com/controller?url=/shop_online/digital_music_systems/computer_speakers/companion_2/index.jsp
Tags: audio
asked 6 months ago
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Catmommie
Los Angeles
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You'll want to connect up to the speakers to Audio Out area that I've highlighted in red. Thank you for being a Samsung customer!

The Samsung Online Support Team
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answered 6 months ago
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SamsungTech42
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Question

Is there a universal remote code for Charter's HD settop box model DCX3200

Tags: setup & installation
asked 5 months, 2 weeks ago
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SSMNS
Michigan
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. There are no more codes for the universal remote than are included in your manual. I apologize for the inconvenience if there isn't one listed. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months, 2 weeks ago
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SamsungTech42
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Question

6100 Series to ARC with HW-E350

Have set up as directed(with HDMI) but still unable to ARC. Pointers? Thank You!
Tags: miscellaneous, networking, audio
asked 5 months, 1 week ago
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Froswin
Gilbert, AZ, USA
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410770&modelname=HW-E350

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044786&fm_seq=45388

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months, 1 week ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

TV MAC Address

How to find TVs MAC address ?
Tags: networking
asked 4 months, 3 weeks ago
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Gupta
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung,
You can find the TVs MAC address by accessing the Network Status portion of the menu. Menu > Network > Network Status.
Image(s)
User submitted photo
answered 4 months, 2 weeks ago
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Josephs
0points
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Question

Skype on my TV

How do I set up my Samsung 46"LED SMART TV to Skype using it??
Tags: miscellaneous
asked 4 months, 3 weeks ago
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Cmed2c2
Mass.
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://downloadcenter.samsung.com/content/UM/201204/20120405165133112/2012_Skype_Eng-0316-1.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 3 weeks ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

What is the best way to connect TV and Samsung sound bar to AT&T U-verse?

How should we connect our devices to control the power/audio/video from a single remote? We've tried various HDMI and optical combinations but haven't found the connections and device settings (Anynet+, etc) needed to control the video devices and the sound bar audio from a single remote. Thanks in advance for your kind assistance!

Set top-box: ATT U-verse VIP2250 receiver/DVR #AT&T standard universal remote S10-53#
TV: Samsung ES6100FXZA #universal remote AA59-00652A)
Sound bar: Samsung HW-E450
Tags: setup & installation, display, audio, power
asked 3 months, 3 weeks ago
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Slushie
on UN46ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you connect an HDMI cable from the HDMI output on your AT&T set-top box to the HDMI input on your Samsung sound bar. Then connect a HDMI cable from the the HDMI output on your sound bar to the HDMI input on your TV.

You can also review the following support articles:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=379881&modelname=HW-E450

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154736&modelname=UN46ES6100F

We cannot provide remote codes for the AT&T remote and the Samsung universal remote with the TV can only be programmed to control a set-top box

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 3 weeks ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Problem connecting to my internet via wifi

So I was able to connect my tv to my internet before just fine everything was working well. Until last month when I had an update, it was showing the update on the top right corner of the screen, but quickly went away so I don't know if it finish installing the update or not. But when I went and try to open up my browser, a popup window says that I was not connected to my network and for me to check my network connection. after checking my network connection acouple times, since the first time I tried it didn't work. but when I check my network connections, sometimes its able to detect my network but wont connect, and other times it fails to detect my network completely and goes straight to checking for a WIRED connection. I tried doing a factory reset, but that didn't fix anything. After I did some researching on google I found a few suggestions saying that there was probably a problem when I was updating my tv and that is probably the cause for this? please help!
asked 2 months, 3 weeks ago
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Omoua
on UN46ES6100F
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We realize you've already tried a factory reset, so please try a Smart Hub reset. Here's an article on how to do so: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287&modelname=UN46ES6100F&modelcode=UN46ES6100FXZA

If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 3 weeks ago
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SamsungTech42
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