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Customer Questions & Answers for
samsung UN46ES6100F

Customer Questions & Answers:
74 Questions
 | 
71 Answers

Questions & Answers for samsung UN46ES6100F

Question

Is there an wireless keyboard for purchase?

asked 1 year, 11 months ago
Shutterbugging
South Carolina, USA
on UN46ES6100F
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
yes
answered 1 year, 11 months ago
EEEEEEEEEEEEEE
-2points
0out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung.

Only the ES6500 series and higher have built-in Bluetooth that will allow you to use the Samsung VG-KBD1500 wireless keyboard, but you could try a USB wireless keyboard. It would need to be HID (human interface device) compliant.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
+3points
3out of 3found this answer helpful.
Question

Netflix asking to log in every time.

I recently updated my smart hub a few days ago. After the update, applications such as Netflix and Youtube requires me to log back in every time I use it.

According to Netflix this is due to samsung issuing the same esn to other devices.

I only had this problem after updating firmware. I have already reset the smart hub. Problem still exist.
asked 1 year, 4 months ago
L00pEr
on UN46ES6100F
0points
0out of 0found this question helpful.
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2 answers
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answer 1
Same problem with same model; did factory reset, reinstalled netflix, opened ticket with samsung on phone and was told a fix would be available in 2 weeks (that was 2 weeks ago); attempted online support and was told they did not know why this is happening.

Comeon samsung, this worked FINE before the latest firmware update. Please RELEASE a fix for this. We do not want to have to enter netflix password every time.
answered 1 year, 4 months ago
goumcanes
+1point
1out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you perform a factory reset of the TV:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN46ES6100F

If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
-5points
0out of 5found this answer helpful.
Question

Model Number

Tried to register new TV.
You didn't list my model number. My model # was
UN46ES6150F. The closest I could get was
UN46ES6100F
asked 2 years, 3 months ago
SAMSUNGrick
on UN46ES6100F
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
As long as you are within the 6100 series it will be fine. They mainly go off serial number anyways. Hope that helps.
answered 2 years, 2 months ago
fivestarkele
+1point
1out of 1found this answer helpful.
answer 2
I had the same problem!!
I registered it as 6100 even though it has a label with with 6150.
You'd think they would automatically update based on the Ser. # !!??
answered 2 years, 3 months ago
Heartist
OH
+1point
1out of 1found this answer helpful.
Question

NetFlix not working anymore

Netflix was working fine on my TV until a couple of days ago.
It now always fail to connect to Netflix and it even freeze the TV. I have to unplug it to solve the issue.

I haven't done any modification to my setup in the meantime.
I therefore assume that it is a software upgrade issue or a backend system issue.
Netflix app is in version 3.1xxx

My home network is working fine, I can access other APP from SmartHub. Netflix is working fine on my computer.

Please help
Thanks
asked 2 years ago
Kyrian
San Diego
on UN46ES6100F
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
One other thing you can try is to open Smart Hub and click Tools > Settings > About Smart Hub > Detail. Check to see if you have a Netflix ESN. If it says "Not Support" you can reset Smart Hub by clicking Tools > Settings > Reset. This will reset Smart Hub only and not your entire TV.

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you consider performing a factory reset of your TV.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

Once the factory reset is complete and you have re-configured your TV on your home network, we recommend you check for and apply any firmware updates prior to re-configuring Smart Hub. The latest firmware update was released on 7/9/2012.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

NETFLIX ESN : Not Supported?

I am having trouble connecting to netflix and i know that its not the router or my isp or netflix. how do i activate the feature on my new tv?
also, i'm havng trouble connecting to samsung app store to download more apps.
i'd greatly appreciate some assistance
asked 2 years, 2 months ago
need2knw
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We apologize for not contacting you sooner regarding your concerns. A firmware update for this HDTV was released on 5/15/2012. We recommend you update when you have a chance using the guide below if you've never completed this process before.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2157&prd_ia_cd=N0000058&map_seq=37536

Also, have you attempted a factory reset of your device? Given that you're encountering issues with both the Netflix app and connecting to the app store, a factory reset will help you isolate any unknown issues.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5306&howto_guide_step_no=2&prd_ia_cd=N0000058&map_seq=31175&regDt=&model_name=&type_ia_cd=&page_gb=M&subtype_ia_cd=&row_index=&rel_cont

If the issue persists after you've attempted both suggested resolutions, please contact us via the link below.

https://www.facebook.com/samsungsupport?sk=app_158125230916392

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

can you hook up an wireless keyboard to this TV?

asked 2 years, 1 month ago
desire
florida
on UN46ES6100F
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Yes you can. We just bought a Wireless Mouse and Keyboard. Makes the Remote a secondary thought. Don't waste your time get one now to make your life easier!
answered 2 years, 1 month ago
JNimon
CO
+3points
3out of 3found this answer helpful.
Question

Netflix won't connect. I am a Netflix member.

TV did not ask if I am a Netflix member. TV is correctly connected to the Internet. TV says to go to Netflix.com/tvhelp. Netflix website asks for an Activation code for TV. No activation code
asked 2 years, 1 month ago
clemzen
Jackson, WY
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello,

You will need to go to a computer and log into your Netflix account and locate the page for activating devices.It will then generate the Activation code that it is asking for on your TV.

Here is also a guide :http://bit.ly/SamsungNetflixHowTo

Thanks for choosing Samsung!
answered 2 years, 1 month ago
SamsungTech13
-2points
0out of 2found this answer helpful.
Question

The TV lable on the back says my TV is 60 Hz but the store sold it as having 120 Hz. What is the real answer?

asked 2 years, 1 month ago
Bstill
on UN46ES6100F
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

This TV is 120Hz. All TVs in the U.S. function off 120V @ 60Hz, which is the standard power supply in the U.S. You'll see this printed on just about anything electrical you plug into the wall, so that's where some confusion comes into play.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, software, firmware & environment downloads.

http://www.samsung.com/us/support/owners/product/UN46ES6100FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

web browser not working

keeps giving ERROR_EXE_001
asked 2 years ago
montagne
on UN46ES6100F
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a factory reset of your TV.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
+2points
2out of 2found this answer helpful.
Question

smarthub web browser not working un46es6100

When opening web browser - update prompt appears. When pressed ok, it appears to update but then gives error message : error_exe_001

When opening fitness app - it says "can't load data check network status"

internet connection fine, network status fine
asked 2 years ago
azureskyyblue
long island city, ny
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm very sorry for any inconvenience this may have given you. We'll need some more details in order to help you. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How can I set up a second facebook account?

asked 2 years ago
sowinc
ohio
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your question. Unfortunately, you can only use one account at a time. However, you could create many different Smart TV ID's and link different Facebook accounts to each, but only one ID can be logged in at a time.
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

What keyboards work with my UN46ES6100FXZA

I find it very cumbersome to use the onscreen keyboard. Are there any other option or accessories that I can use?
Thanks, Al
asked 1 year, 11 months ago
alboccio
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You can use a USB, HID keyboard or mouse. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

How can I connect my Wii game console?

The Wii connection is different to other console. How can I connect my Wii game console and Blu-Ray to my Audio Bar Home Theater System (HW-E550) and/or my LED 6100 Series with Smart TV (UN46ES6100F)
asked 1 year, 10 months ago
Perseus7pr
San Juan, Puerto Rico
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154741&modelname=UN46ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why I cannot sign-in to Skype, after firmware installation?

Since day one, my skype app was working fine. However, since I update firmware with the last version available, I cannot access or sign-in my skype account. I uninstalled and re-installed the application without any success. Do any one have an additional solution to this issue? Please, send a detailed procedure to follow.
asked 1 year, 10 months ago
SEGA67
Puerto Rico
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Please try resetting Smart Hub: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287&modelname=UN46ES6100F&modelcode=UN46ES6100FXZA

If your problem still persists, contact us at qasupport@sea.samsung.com and summarize for us everything you've tried thus far. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

Each time I go to Smart Hub, I have to enter my network password. Can I program Smart Hub to remember my password?

asked 1 year, 10 months ago
PrayUSA
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Try attempting to manual setup your connection. If the problem persists, please contact us at qasupport@sea.samsung.com and let us know what model of wireless access point you're using. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Audio - low volume

My new Samsung 6100 Smart 46" seems to have a problem with audio volume. I have to set it at 50-60 to hear it properly; I've checked the sound level on my dvd player, it is set at maximum. I've returned audio back to factory defaults and run the sound self-diagnostic, nothing came up. I don't think I should have to set the volume that high. What might be the problem?
asked 1 year, 10 months ago
Catmommie
Los Angeles
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. As you've tried a number of different options, including the reset, please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

phone # to call in for Remote Management

i have lost system connection with internet even though my tv shows i am connected and am trying to get help through Remote Mgmt
asked 1 year, 9 months ago
jlprn56
Richmond, VA, USA
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a factory reset:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN46ES6100F

But, if you prefer the Remote Management route, you can call 1-800-SAMSUNG to request remote management.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

clearly this tv needs a keyboard, will any wireless keyboard with USB work with the my TV

asked 1 year, 9 months ago
Anonymous
Houston
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Many USB, HID-compliant keyboards will work with this TV. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Bose speakers, will they work with my 6100?

I have a set of Bose Companion 2, Series 2, Multimedia speakers that I purchased with my laptop. I've never used them with the laptop, but would like to know if they can be used with my 6100, and if so, what kind of connector I will need to purchase. The current connector does not work.
Here are the speakers:
http://www.bose.com/controller?url=/shop_online/digital_music_systems/computer_speakers/companion_2/index.jsp
asked 1 year, 9 months ago
Catmommie
Los Angeles
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You'll want to connect up to the speakers to Audio Out area that I've highlighted in red. Thank you for being a Samsung customer!

The Samsung Online Support Team
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answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is there a universal remote code for Charter's HD settop box model DCX3200

asked 1 year, 7 months ago
SSMNS
Michigan
on UN46ES6100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. There are no more codes for the universal remote than are included in your manual. I apologize for the inconvenience if there isn't one listed. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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