I am replacing an older Samsung & have the wall mount already. The new TV has larger screws than the old one did to mount to the wall unit . The screws were not included with the TV - how can I get 4 screws? I have been to hardware stores & their's are too long.

Tags: setup & installation

asked 11 months ago

Username

emc2253

+1point

1out of 1found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

If you refer to page 12 of your product manual, you will find the information you need for proper screw size for this TV.

Additionally, 2 screw are listed as being available for purchase via our parts supplier.

http://www.samsungparts.com/Products/Parts_and_Accessories/UN46EH6000FXZA/Default.aspx

If you have any specific questions about the screws, you can call them at 1-800-627-4368. Their hours of operation are 9:00am - 8:30pm EST Mon-Fri.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 11 months ago

Username

SamsungTech73

+1point

1out of 1found this answer helpful.

Question

Full Screen vs. Small Screen Issues

Why are some programs full screen, some have 2 side bars, and some with four side bars?

Also, is calibrating colors a great idea?

Also, when the Samsung LED TV comes on, there are four different signs that some up about HDMI, connecting, etc. It is rather annoying.

Tags: display

asked 6 months ago

Username

Jimstez

Lake Stevens, WA, USA

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Thank you for contacting Samsung.

We recommend you review the following support article for more info.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=146906&modelname=UN46EH6000F

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

answer 2

For additional guidance, we recommend you review the following picture settings. Your TV may not offer all the settings listed, but it can't hurt to give these a try.

For a brightly lit room, change the settings to match these:

Picture Mode: Movie
Contrast: 100
Brightness: 44
Sharpness: 20
Color: 50
Tint: 50
Backlight: 7
Color Tone Warm1
Digital NR Auto

Detailed Settings
Black Adjust Low
Dynamic Contrast Low
Gamma -1
Color Space Auto
Edge Enhancement On
xvYCC Off

White Balance
R-Offset 21
G-Offset 20
B-Offset 21
R-Gain 0
G-Gain 21
B-Gain 26

My Color Control
Pink 20
Green 15
Blue 15
White 15
Auto Motion Plus 120hz: Low

For a dark room, change the settings to match these:

Picture Mode: Movie
Contrast: 85
Brightness: 44
Sharpness: 20
Color: 50
Tint: 50
Backlight: 4
Color Tone Warm1
Digital NR Auto

Detailed Settings
Black Adjust Off
Dynamic Contrast Low
Gamma -1
Color Space Auto
Edge Enhancement On
xvYCC Off

White Balance
R-Offset 21
G-Offset 20
B-Offset 21
R-Gain 0
G-Gain 21
B-Gain 26

My Color Control
Pink 20
Green 15
Blue 15
White 15
Auto Motion Plus 120hz: Low

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Any suggestions for a DIY calibration DVD?

Just got my 46EH6000f a couple of days ago. The picture looks great, but I need to tweak it a little more. Any suggestions, thanks!

Tags: how to use

asked 1 year, 1 month ago

Username

Josephus

Champaign, IL

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

At this time, we cannot offer any specific recommendations for a DIY calibration DVD. You should look up your nearest Samsung authorized service center via the link below and give them a call to see if they have any recommendations.

http://www.samsung.com/us/support/service/location

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 1 year, 1 month ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Checking firmware

How can I display my current level of firmware on this TV??

Tags: firmware

asked 8 months ago

Username

Rusty120

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

Staff

answered 8 months ago

Username

SamsungTech73

+2points

2out of 2found this answer helpful.

Question

firmware

Hey ihav a un46eh6000f led tv and the firmware updte on your site is not the newest one ? Can you please update the firmware downloads for my tv ?

Tags: firmware

asked 5 months, 2 weeks ago

Username

chris515

South Carolina, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. As newer firmware versions become available, they will be released for download. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 5 months, 2 weeks ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Why does the UN46EH6000F picture jitter when connected to HDMI port?

The picture is good when using component port, but when connected to the HDMI port with a high quality HDMI cable the picture jitters. I have turned off the eco mode as suggested in the troubleshooting guide but this did not resolve the issue.

Tags: display

asked 5 months, 1 week ago

Username

SJDS

Florida, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com. Thank you for being a Samsung customer!

The Samsung Online Support Team

Top 50 Contributor

answered 5 months, 1 week ago

Username

Amanda07

0points

0out of 0found this answer helpful.

Question

The AA59-00600A remote

I own a UN46EH6000FXZA. There are 4 buttins at the bottom (ABCD). Are there any functions for these buttons for my TV?

Tags: miscellaneous

asked 1 year, 1 month ago

Username

Josephus

Champaign, IL

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Occasionally a menu has you press one of these buttons rather than navigate with the direction buttons, but other than that, there is no feature that goes along with them.

Staff

answered 1 year, 1 month ago

Username

SamsungTech42

+1point

1out of 1found this answer helpful.

Question

How do I reset back to factory settings?

Tags: setup & installation

asked 9 months ago

Username

vols

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 9 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Where is Serial Number?

Tags: miscellaneous

asked 2 months ago

Username

LEOhl

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2643&prd_ia_cd=N0000058&map_seq=96317

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 2 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Where is S/N

Tags: miscellaneous, product specs

asked 2 months ago

Username

LEOhl

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Attached you'll find a photo of where to find the serial number. If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team

Image(s)

Staff

answered 2 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Firmware Update 1008.4

I can't find any details on what this update does. Can you tell me what is in this update?

Tags: software

asked 1 year, 2 months ago

Username

trevoru2

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

From the available inforamtion, firmware 1008.4 will fix the following issues (as stated on the firmware page):

"Firmware makes better picture quality and solves sound noise with ''Auto Volume On''"

-MrSamsung

Staff

answered 1 year, 2 months ago

Username

MrSamsung

Samsung HQ

-1point

0out of 1found this answer helpful.

Question

Audio return over HDMI

I have a Yamaha surround system that supports audio return through HDMI. (Bi-Directional)

Does this TV support this?

I know I can use the Digital Optical, but I'm trying to save some bucks....

Tags: audio

asked 1 year, 1 month ago

Username

Darren68

Minneapolis MN

+1point

1out of 1found this question helpful.

1 answer

Answers

answer 1

I understand what you're trying to do. Unfortunately, no, this TV doesn't support ARC (Audio Return Channel). In order for one of our TVs to support ARC, it must also support AnyNet.

Staff

answered 1 year, 1 month ago

Username

SamsungTech42

+2points

2out of 2found this answer helpful.

Question

how come it looks like you looking at soap ohpra

dont look like u see a movie

asked 1 year, 2 months ago

Username

maru1968

Brooklyn, NY, USA

+1point

2out of 3found this question helpful.

1 answer

Answers

answer 1

To adjust the Hyper Real look to your image, I would first suggest adjusting the Auto Motion Plus and LED Motion Plus options in your TV's menu. Settings are based on your personal preference, so unfortunately, I cannot provide any incite as to how to set up your TV. I can provide you with a list of what each setting does.

Auto Motion Plus Settings:
Off- Switches Auto Motion Plus off.
Clear- Provides high blur reduction, low judder reduction
Standard- Provides medium blur reductions, medium judder reduction
Smooth- Provides low blur reductions, high judder reduction.
Custom- Allows for customer user settings for blur and judder.
Demo- Displays the difference between Auto Motion Plus 120Hz on and off modes. The screen after applying “Auto Motion Plus” appears on the left.

LED Motion Plus is found under the following directions:
MENU → Picture → Advanced Settings → LED Motion Plus

Auto Motion Plus is found under the following directions:
MENU → Picture → Picture Options → Auto Motion Plus

If these options do not alleviate the issue, please contact Samsung Service.

-MrSamsung

Staff

answered 1 year, 2 months ago

Username

MrSamsung

Samsung HQ

+3points

3out of 3found this answer helpful.

Question

Auto Motion Plus won't stay off.

I have my UN46EH6000F customized the way I like it, and one of the settings is keeping the Auto Motion Plus set to OFF, because I have yet to find a use for it (looks very bizarre to me).

The only problem is: whenever I turn the TV on, Auto Motion Plus is automatically ALWAYS ON, no matter how I set it before i shut it off previously. Then i have to get into the menu and turn it off every single time. Frustrating.

All other settings stay the way I have them -- except this one.

Any clues? Anyone else have this problem?

Tags: setup & installation, display

asked 1 year ago

Username

pbup

Massachusetts, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Very sorry for your problem. We have a fix currently being made for this very issue, and it'll be pushed out via a firmware update. It's currently in testing, so I would expect that you should see it soon.

Staff

answered 1 year ago

Username

SamsungTech42

+3points

3out of 3found this answer helpful.

Question

How to set Caption on UN46EH6000FXZA?

I have provider Comcast and cable box PACE RNG110 connected with HDMI to this TV UN46EH6000FXZA. The Caption on cable box PACE RNG110 had already set to "ON", also on the TV. But the TEXT is not showing up in the TV. I had already contacted COMCAST and he said that the TV has an issue with the CAPTION. Is there away to show the CAPTION (TEXT) on UN46EH6000FXZA?

Tags: setup & installation

asked 10 months ago

Username

Budi

Iselin, Woodbridge Township, NJ, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411394&modelname=UN46EH6000F

If the captions option cannot be selected, this is because you are using HDMI or component cables to transmit your audio and video from the cable box to the TV and these cable types do not support closed captioning. Therefore, the option would need to activated from the cable box's menus or you would need to choose a different connection type that would allow your TV to activate the closed captioning feature.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 10 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Firmware version 1014 vs 1012

I downloaded the firmware update from the Samsung website and inserted the usb drive in my TV. Now it's asking me if I want to update to version 1012 from 1014. It seems as though my TV has a more recent version of the firmware than what is available on the Samsung website. Is this possible? Should I continue with the update or should I stick with version 1014?

Tags: firmware

Image(s)

asked 4 months, 2 weeks ago

Username

BStro

United States

+1point

1out of 1found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Your TV will not allow the firmware to be downgraded. If your current version is 1014 and you are not having any issues, I recommend sticking with that.

If you are experiencing issues, we will need to get some more information from you. Please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team

Top 50 Contributor

answered 4 months, 2 weeks ago

Username

Samsungtech74

+1point

1out of 1found this answer helpful.

Question

Is there any wireless headphone for this TV?

Tags: audio

asked 1 year ago

Username

Siav

Michigan, USA

0points

0out of 0found this question helpful.

0 answers

Answers

This question currently has no approved answers.

Question

Does anyone have convergence settings for the UN46EH6000FXZA?

I have had this TV for two months. If anyone has any settings that they are real happy with pass them on. Thanks!

Tags: display

asked 11 months ago

Username

Josephus

Champaign, IL

0points

0out of 0found this question helpful.

0 answers

Answers

This question currently has no approved answers.

Question

Auto Motion Plus won't stay turned off.

Even though I turn Auto Motion Plus off in the menu, it turns itself back on every time I power down and then back on. It will only turn off if I reset it to off in the menu again or if I cycle through all the input sources. The menu still indicates that the feature is turned off on the menu, even though it is clearly active based on the picture quality (viewing Blu Ray). The only way to keep it turned off is to activate Game Mode.

Is there a firmware update planned to fix this problem? Is this a defect particular to my TV? I have read other posts online with other Samsung models having this problem.

Tags: display

asked 1 year ago

Username

Wilcox

Chicago, IL, USA

0points

0out of 0found this question helpful.

0 answers

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