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Customer Questions & Answers for
samsung UN46D6000SF

Customer Questions & Answers:
911 Questions
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600 Answers

Questions & Answers for samsung UN46D6000SF

Question

I just got the 46" Smart TV 6000 Series, what wall mount do I need?

asked 3 years, 1 month ago
lills72
Tucson, AZ
on UN46D6000SF
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answer 1
The UN46D6000 can be wall mounted with any wall mount that offers a Vesa bracket size of 400mm x 400mm.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
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Question

HOW DO I HOOK UP MY VCR TO THE TV

asked 3 years, 1 month ago
MSVIC
COLORADO
on UN46D6000SF
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answer 1
If you have this same TV then most VCR's had the old RCA type screw on coax connector.
I just use the antenna out from the VCR to the Antenna in on the set.The only other way is
to use the provided Y jumper cables they provided to hook up components type with audio
and video connectors in the same plugs.If your VCR has HDMI out then use that directly to
the TV.My blueray disk player automatically shifts to the right input when its turned on but
probably the older DVD/VCR combos like mine dont have the HDMI out and the input needs
to be set to the right one manually with the remote and when going back to the TV only I
need to change the input back.
answered 3 years, 1 month ago
cdrewe
Phoenix,Az.
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Question

Is this TV a multi system TV (compatible for both NTSC & PAL)?

Since my purchase in Houston, I have moved back to India where the TV system is PAL. When I connect the TV to the set top box, the pictures come blurred and in black and white. When I plug in the HDMI / composite cable to the Set Top Box, the following error pops up:

QUOTE

Mode not supported - The resolution is not supported on this TV. Pls change the resolution.

UNQUOTE

Pls advise.
asked 3 years, 1 month ago
ssroyan
on UN46D6000SF
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answer 1
All UN, PN and LN units (North American Units) will only have support for NTSC/ATSC/QAM broadcasting systems and NA power systems. Since the NA TVs will not accept a PAL signal or Non-NA voltages, you will not only need a converter for the broadcast, but also for the power if you would like to use the TV in a PAL country. Unfortunately, I will not be able to recommend a specific converter since Samsung cannot offer support for products we do not manufacture.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
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Question

How can I hook up a playstation 2 to this TV?

There are not regular RCA component ports on this TV, one port is green with two holes, the other is a single hole with a picture showing the three RCA cables going into one cable then into the TV. I bought this TV open box and it didn't come with any wires except for power.
asked 3 years, 1 month ago
draks321
on UN46D6000SF
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answer 1
Your TV should have come with 2 adapter cables that would allow you to connect composite and component cables to the TV. If it was an open box product, you may need to order the parts for this TV. Parts for your product maybe available through 800-SAMSUNG or Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

Part:
AV/Component Adapter
(BN39-01154W)
AV Adapter
(BN39-01154H)

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
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Question

conversor 3D

If I want to watch the effect 3D in my tv samsung LED smart UN46D60000SFXZA, what I need to do to get the conversion 3D
asked 3 years, 1 month ago
Anonymous
on UN46D6000SF
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answer 1
From the available information, the UN46D60000 will not have access to or be able to play back 3D content. Only the D6400 Samsung LED TVs and higher will offer 3D capabilities in the LED line.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
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Question

Why does my tv only show a refresh rate of 60hz?

I have a 2011 LED Model UN46D6000SF. This tv is rated at 120hz, but when I press the info button, it says that I am using HDMI port4 with 720p/60hz. I understand the 720p as that is a limitation of my cable provider, Comcast. However, I expected to see 120hz as the refresh rate. Can I adjust the refresh rate to 120hz? How do I get the tv to display in 120hz?
asked 3 years, 1 month ago
billfromjacksonville
Jacksonville, FL.
on UN46D6000SF
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answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
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Question

How do I hook up a Wii?

asked 3 years, 1 month ago
veyyl
on UN46D6000SF
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answer 1
You will want to connect the game system's RCA composite or component RGB cables to the TV's component/composite combination input using the supplied adapters (the audio red and white cables will go into the appropriately colored inputs; however, the yellow video cable will go into the green video input for a composite connection). Starting on Page 9 of the user's manual, you should be able to find more instruction on how to make these connections on your TV.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
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Question

Activating the Facebook App on my Smart TV

Ok... so I downloaded the free Facebook app for my Samsung 46" LED Smart TV. When I attempt to log on to this application, I'm asked for my Smart TV ID and password. I've tried entering my email address and the password for my Samsung online account here and that doesn't work. I try entering the email address and password that I have assigned to my Facebook account, and that doesn't work. I enter my email address and select the "forgot password" button and the screen tells me that my password will be sent to me, but I get nothing in my email. So the million dollar question is: How do I get logged onto the Facebook app?
asked 3 years, 1 month ago
mebye
Wisconsin
on UN46D6000SF
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answer 1
Although this may be for the BD players, the same steps apply for the Samsung Smart Hub TVs:

Setting up Facebook:
http://support-us.samsung.com/cyber...

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
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Question

I cannot get the Smart Hub menu/advertisement off the left side of the TV screen

We took the TV down from the wall yesterday to look at a connection on the back and we must have touched something inadvertently - ever since, the Smart Hub strip/menu down the left side of the screen keeps popping up and messes with the sound also - it even does it when playing Wii. How can we get rid of that? Thank you.
asked 3 years, 1 month ago
twilger
Bettendorf, Iowa
on UN46D6000SF
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1 answer
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answer 1
It seems that your unit is actually in Store Demo Mode. To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
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Question

My Samsung HDTV (UN46D6000) shows 60Hz on HD stations. Isn't it 120 Hz.

The TV is a 2011 model. I get rate from the info function. The channels show as HD on the channel guide. Connection is through my cable system (Cablevision / Optimum)
asked 3 years, 1 month ago
grauler
hastings on hudson ny
on UN46D6000SF
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1 answer
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answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do you get the srs surround to work on my samsung

IWhen i try to turn on the srs it says not available but the spec. said it has it
asked 3 years, 1 month ago
bjgibson
Grand Bay ala
on UN46D6000SF
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1 answer
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
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Question

Netflix app will not connect to the internet even though connected to internet successfully

TV was able to update firmware, download apps, so it is connected to the internet. Other apps such as ESPN score work fine, but Netflix will not connect.
asked 3 years, 1 month ago
kward13
on UN46D6000SF
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1 answer
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do you reset the smarthub to eliminate ID's with their login?

asked 3 years, 1 month ago
cfrank
usa
on UN46D6000SF
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1 answer
Answers
answer 1
Please follow the link below for detailed instructions on how to connect your TV to a home network, how to set up Smart TV and how to activate Netflix.

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Smart TV setup:
http://www.samsung.com/us/support/s...

Netflix setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=140413&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
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Question

What is the Manufactures code for this model TV UN46D6000SF to set up a comcast cable box?

asked 3 years ago
BearyB
on UN46D6000SF
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answer 1
Due to some manufacturers using different codes for their IR remotes, Samsung does not offer universal codes or support for these remotes. In order to find out your remotes code for our Samsung TVs, it is best that you contact your remotes manufacturer for further details.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
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Question

samsung messager

i cannot add a name or number to the contact list i tap the area and it wont open up
asked 3 years ago
avg96093
on UN46D6000SF
0points
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

inquiring about the availability of longer power cord

The unit comes with a 6' power cord, if I'm not mistaken. Are there power cords of greater length? I would love to get my hands on a 10' power cord.
asked 3 years ago
raymondjnj
on UN46D6000SF
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Answers
answer 1
From the available information, it seems that a longer powercord is not available.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What are the differences between the UN55C6400 and the UN556000 HDTVs

asked 3 years ago
etienne1954
on UN46D6000SF
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1 answer
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answer 1
Although these TVs share a similar Contrast ratio and similar features, some of the differences between the D6000 and the C6400 are:

1. Updated bezel design with the D6000
2. Smart TV functionality on the D6000
3. Updated hardware performance on the D6000

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

If I make another TV purchase, Can I get a discount on the second?

asked 3 years ago
vabailey
Sallisaw, Oklahoma
on UN46D6000SF
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answer 1
I’m sorry, but at this time, I do not currently have an answer to this inquiry.
Please call 800-SAMSUNG for a live solution to your question.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I access the virtual keypad to use search feature in Smart feature?

asked 3 years ago
sagasgan
USA
on UN46D6000SF
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answer 1
In order to access the virtual keypad on screen, you will first need to highlight the text box you want to add text to, then press enter. This should automatically bring the virtual keypad up.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
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Question

Why wil the shadows at the top of screen not go away?

Tech. guys said to reset backlight abd wait a week to see if this helps
asked 3 years ago
DE1035
TN
on UN46D6000SF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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