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Customer Questions & Answers for
46" Class 8000 Series 3D 1080p LED HDTV

Customer Questions & Answers:
471 Questions
 | 
268 Answers

Questions & Answers for samsung 46" Class 8000 Series 3D 1080p LED HDTV

Question

when i watch movies it look like im viewing it through a camcorder. is there any other options to how my movies are being viewed?

asked 3 years, 9 months ago
jpeso
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you're referring to the "heightened detail look" similar to, say, hi-def, handheld programs (where everything is super crisp and almost 3D in appearance---not what you really want on a movie!)---try going into the Setup > General Menu option, and turning Game Mode ON. It is turned off by default---I put in Lord Of The Rings BluRay once I set up the TV, and it was so "real" and vivid and crisp, it was kinda hard to watch... looked like the Spanish telenovela soap operas! It was like you were standing next to the cameraman, and were bypassing all the 'visual editing' the film makers put in the theatrical release!
answered 3 years, 9 months ago
Christob
Arlington, VA
0points
0out of 0found this answer helpful.
Question

Can I dim the SAMSUNG Light at the bottom of the TV? It is very distracting at night.

asked 3 years, 10 months ago
Dave1721
VA
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Enter menu, setup, general, Light effect. You can choose brightness level and off.
answered 3 years, 9 months ago
bob579
Newbury Pk, CA
0points
0out of 0found this answer helpful.
Question

How do I get the TV to automaticly set clock when cable box is connected throught Onkyo HT-S7300 Home theatre

asked 3 years, 10 months ago
Excaliburrd
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The automatic clock set function does not work w/ a HDMI program input. It requires a direct antenna or coax cable input to the TV jack.
answered 3 years, 9 months ago
bob579
Newbury Pk, CA
0points
0out of 0found this answer helpful.
Question

I am connected to the internet. How do I browse the internet on my 8000 series?

Is there a web browser app or a way to get to a general yahoo homepage or other way to type in a URL?
asked 3 years, 9 months ago
Jaytwoex
Madison, Alabama
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
current firmware iteration doesn't provide open ended web browsing nor are there any browsing applications available on the Samsung App Store.
answered 3 years, 9 months ago
bob579
Newbury Pk, CA
0points
0out of 0found this answer helpful.
Question

How do I hookup my macbook pro to the samsung tv?

asked 3 years, 9 months ago
jgwelch3
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you mean to stream content from Mac to Samsung over your network, best of luck... Samsung doesn't provide a download for Mac, as they do for PC. There are other 3rd-party DLNA apps out there for Mac; I've put one on my Macbook, and am able to stream my photographs, but very, very little of my iTunes content (songs/videos.)
If you mean hookup for using the Samsung as a monitor, depending on your Mac, you will likely need an adaptor; I have a "mini display port" on my Macbook; I bought a mini display port-to-HDMI adapter/dongle, and then could simply hook an HDMI cable into that, and one of the 4 HDMI inputs on the Samsung.
answered 3 years, 9 months ago
Christob
Arlington, VA
0points
0out of 0found this answer helpful.
Question

How do I get my Netflix acct to stream on my TV?

asked 3 years, 9 months ago
unq5uow9a
Florida
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You need to activate the account by accessing Netflix through your tv and the NetFlix Application. Load the Netflix Application, enter you Netflix LogIn and Password. You will then be directed to a page which will allow you to activate your tv to your Netflix Account. You will be provided with an activation code and a website address for the Netflix. Write down the activation code. Get onto to your computer and log on to the NetFlix provided website using your Netflix Login. You will then be directed to a page which will allow you to enter the activation code which will activate your device and complete the process. Enjoy!
answered 3 years, 9 months ago
JOpland
Columbus, OH
0points
0out of 0found this answer helpful.
Question

How do you create the Samsung Apps ID?

We can create the ID with password, but when we try to register the site with Samsung Apps, it says the user ID/password is incorrect.
asked 3 years, 9 months ago
andreavillanueva
Irving, TX
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information or live help on Apps for your device, please refer to http://www.samsung.com/us/appstore/....

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

3d issues

I have had my tv for about six months now and I am still having distinct ghosting issues when using 3d. This issue exists when watching 3d blu-rays, playing 3d games on my ps3, and when watching 3d movies via my cable box. From researching I have pretty much learned this is an issue with this model not a defect. What I want to know is when I can expect to see a fix. I have been a loyal supporter of samsung for awhile but it is very disappointing to buy a 3d tv that has a flaw that makes it pretty much useless for that function when other manufacturers 3d led tvs do not seem to suffer from this problem. I have given you six months, where is the fix? Don't disappoint a loyal consumer.
asked 3 years, 9 months ago
SSgtCurious
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can you recommend a good set of external headphones that I can use with my TV?

I prefer wired headphones that will work through the audio out option on the TV and also work with the audio control.
asked 3 years, 9 months ago
Nickolob
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I own a 46c8000 and the external audio out jack level cannot be controlled from the TV or. its' remote volume control.
answered 3 years, 9 months ago
bob579
Newbury Pk, CA
0points
0out of 0found this answer helpful.
Question

'Info' shows Refresh Rate is always 60Hz

asked 3 years, 8 months ago
Anonymous
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 240Hz set and offers the Auto Motion Plus feature that enhances said 240Hz image. This set will always upscale your 60Hz signal to 240Hz, regardless of any settings you may have active. However, in order to receive the full 240Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I have the 46" 8000 series led tv, I cant stop it from going to the demo mode?

asked 3 years, 8 months ago
Buckna121
Washington
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how to view netflix on un46c8000

Have internet connectivity but unable to set up or get into existing account
asked 3 years, 8 months ago
hotair
Roswell, NM
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To set up Netflix, please follow the instruction in the link below:

http://www.samsung.com/us/support/s...

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is there an app for browser

Can I open a browser in UN46C8000 TV or BDC6900 DVD player
asked 3 years, 8 months ago
pawanlk
Georgia
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently there is no actual way to be able to "surf" the web on the “C” Samsung TV's with Internet@TV. All the content is aggregated by the Samsung Apps Engine.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get the netflix app installed on my tv

I just purchased a led tv 8000 series aand will like to get the netflix app installed
asked 3 years, 8 months ago
glazlp
Atlanta GA
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You need a router or cat5 ether net cable,once connected then choose either wired or wireless connection once you have pushed the internet connection on your remote follow the on screen instructions, there you can move to your apps after your online , netflix will give you a procuct code number and tells you how to activate it on your computer.
answered 3 years, 8 months ago
Anonymous
Seabeck, Washingtion
0points
0out of 0found this answer helpful.
Question

Is there an Admin username/password for the Samsung App settings for the Internet TV?

asked 3 years, 8 months ago
njbeserra
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, there is no "Admin" login for the Samsung Internet@TV system. Your regular login should work for this feature.

If you are having any issues with logging in to your Apps, please visit http://www.samsung.com/us/appstore/... for more assistance.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I switch from 60Hz to 240Hz?

asked 3 years, 8 months ago
Joe77
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 240Hz set and offers the Auto Motion Plus feature that enhances said 240Hz image. This set will always upscale your 60Hz signal to 240Hz, regardless of any settings you may have active. However, in order to receive the full 240Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

internet tv

password problems- I don't know if I made a mistake on the password (when I created it) to get to the Samsung apps, but it is not working. How can I start over or change it? There's not much info in the instruction book!
asked 3 years, 8 months ago
garlinyrk
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I am having issues with the Netflix app. The wireless connection is strong but the signal keeps on dropping and needs to be recycled.

I can not reinstall the app because the app is locked and no able to be removed. Don't have the same problem with other streaming apps.
asked 3 years, 8 months ago
lburckle
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is there a way to improve the netflix streaming. The tv rebuffers every few minutes

TV is connected wirelessly to my lan system
asked 3 years, 8 months ago
jinman
Alameda Calif
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your apps. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/appstore/....

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

tv keeps switching modes, remote control sensor light keep flashing and controls are useless

The remote control sensor light starts blinking and the tv will freeze up. Controls are useless. There are no fluorescent lights on or other IR devices. TV often goes into DEMO mode and loses settings.
asked 3 years, 7 months ago
NothappyAl
on 46" Class 8000 Series 3D 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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