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Customer Questions & Answers for
46" Class 6500 Series 1080p LED HDTV

Customer Questions & Answers:
362 Questions
 | 
186 Answers

Questions & Answers for samsung 46" Class 6500 Series 1080p LED HDTV

Question

Is there an approved wireless adapter for the 2010 model year LED TVs?

I have a 46" LED TV (UN46C6500). I am researching buying a wireless adapter. The LinkStick (WIS09ABGN) Owners manual says that it is approved for 2009 model year (UNXXBXXXX). It is approved for the 2010 model year (UNXXCXXXX)?
asked 4 years ago
Anonymous
Tarawa Terrace, NC
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently, the only wireless adapter that can be used with the appropriate Samsung TVs (including the 2010 units) is the Samsung Linkstick WIS09ABGN. The reason for this is that all other usb wireless adapters require drivers to work. Since there is no feasible way to transfer and save hundreds of different drivers for each adapter on the TVs, Samsung created a USB wireless adapter that will work 100% of the time (plug-n-play), with out drivers.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is my UN46C6500VF really 120Hz?

The specifications in the Manual say "Panel native" 1920 x 1080 @ 60 hz.
asked 4 years, 1 month ago
Anonymous
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The UN46C6500 is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the manual is because the TV will only be able to accept a 60Hz or lover signal. Coincidentally, there are no consumer level devices on the market (asides PCs) that will be able to transmit at over 60Hz (Blu-Rays transmit at 24Hz, which is accepted by the TVs).

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

The TV is supposed to be 120 Hz, but when I press info, all I get is "1920x1080i@60Hz". How do I get 120Hz?

asked 4 years ago
tcron3
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

usb keyboard

is there any way to use a usb keyboard with this tv i hate having to use a remote to type, honestly why do they have yahoo email because i dont know anyone who wants to spend an hour typing a 2 sentence email
asked 4 years, 1 month ago
stacey
wisconsin
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
At this time, the Samsung TVs do not have the ability to connect to 3rd party peripherals (keyboards, mice).

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Optical Port

I bought my tv new but when I hook my home theater system up to it with an optical cable it doesn't work. Is there some setting to enable the port? Also the optical port doesn't have a red light in it when I turn it on.
asked 3 years, 11 months ago
ryuhikari
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The optical port should be on at all times. There are no settings that need to be enabled in order to make it work. If you are not getting audio there is either a problem with:
- The TVs optical port.
- The Optical Cable.
- The optical input on the receiver.
- The I/O assign on the receiver.
To test most everything else just connect the optical cable to a DVD player or set-top-box instead of the TV. If everything is working then the port on the TV is defective and needs service. If there is still a problem it would be a problem elsewhere in the setup. I hope this helps.
answered 3 years, 11 months ago
Josephs
0points
0out of 0found this answer helpful.
Question

Is there an easy way to switch between PIP and regular screen?

Model UN46C6500
I am looking for a way to switch between screens while viewing both.
asked 4 years ago
Chuck123
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the info I have, it seems that the PiP setting on the C6500 will only allow the coax input to be the smaller screen while PiP is active, with no actual way to swap pictures.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can I choose PAL on my LED TV

asked 4 years ago
JamesBP
Dallas, TX
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All UN, PN and LN units (North American Units) will only have support for NTSC/ATSC/QAM broadcasting systems and NA power systems. Since the NA TVs will not accept a PAL signal or Non-NA voltages, you will not only need a converter for the broadcast, but also for the power if you would like to use the TV in a PAL country.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Looking for LED 120HZ with Dual Voltage?

want to buy in the US for Europe
asked 3 years, 11 months ago
Rafi
Arizona
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All UN, PN and LN units (North American Units) will only have support for NTSC/ATSC/QAM broadcasting systems and NA power systems. Since the NA TVs will not accept a PAL signal or Non-NA voltages, you will not only need a converter for the broadcast, but also for the power if you would like to use the TV in a PAL country.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

the box say 120 hz but the info screen says 60 hz now matter how i set it up. How do I get 120 hz

asked 3 years, 11 months ago
Anonymous
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do you turn on closed caption?

asked 3 years, 11 months ago
Jkw1957
home
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As a matter of fact, this device does have closed captioning. In order to access it, you can head into the TV's menu, then into the setup sub-menu to access the CC options or to just activate it, press the CC button on the remote control. However, CC is only available via the coax cable since the CC signal has to be sent by your service provider. CC, as far as I know, is not sent via HDMI or other secondary connections from your service providers set top boxes. Captions are subject to your service provider’s availability.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I apply color settings to internet apps?

The default color settings on the TV are inappropriate (over contrast, over sharpened, over saturated), but fortunately all of these can be calibrated. Unfortunately, these calibrations do not apply to internet apps. Hulu Plus and Netflix are unwatchable because my calibrated settings are not being applied. Is there a way to apply my color settings to internet apps? I'm seriously considering returning this product because of this oversight.
asked 4 years ago
Anonymous
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Changing your TV's settings on one source will not set them for all sources. To change the setting, you must do so in each source. That said, in order to adjust the picture and sound settings on your Internet@TV apps, first, activate one of your apps (in this case, either Netflix or Hulu). Once open, press the "Tools" button on your remote to enter the App's picture and sound adjustment menu.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I verify my tv is running at 120Hz?

asked 3 years, 11 months ago
Anonymous
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Downloads?

UN55C6500VFXZA TV OWNERS MANUAL SAYS TO DOWN LOAD "PC SHARE MANAGER" TO LINK TV TO MY PC HAVE BEEN ON THE SAMSUNG SITE SEVERAL TIMES AND CANNOT FIND THE LINK FOR THE DOWNLOAD.. ANY INFORMATION ON THIS WOULD BE HELPFUL THANKS.
asked 3 years, 11 months ago
FEB1696
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information on PC Share Manager and how to download/configure the program, please navigate to the links below:

Download:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Configuration:
http://www.samsung.com/us/support/s...

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

PC Share Manager

Where do I find the download?
asked 3 years, 11 months ago
eniel1
USA
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information on PC Share Manager and how to download/configure the program, please navigate to the links below:

Download:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Configuration:
http://www.samsung.com/us/support/s...

Additionally, when using Windows 7, Windows Media Player can be used to stream content to the AllShare Samsung TVs.
For more information on streaming using Windows Media Player and Windows Media Library, please visit Microsoft's website.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do I get netflix to run?

asked 3 years, 10 months ago
ktimm
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information on Apps for your device, please refer to http://www.samsung.com/us/appstore/... for more information and live help for applications.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why does my Samsung UN46C6500 show 60HZ

I'm still confused. Is my tv working correclty? When I press the info button it shows only 60HZ. What am I doing wrong? I bought the best HDMI in the store.
asked 3 years, 9 months ago
confusedzzzzzzzzzzzzzz
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can I surf the internet with a UN46c6500?

TV is connected to internet for movies, apps, etc. It seems I would need to plug a keyboard in.

Thanks you for your help.
Len
asked 3 years, 9 months ago
lenhahn
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can't surf the web from the TV. You can only log into speicific applications and services from the internet screen on the TV (which you reach my hitting the "Internet" button on the remote.) The only way you can surf the web and see it on your TV is by hooking up a PC to the PC port on the back of the TV. Then you can watch stuff on your PC with your TV acting like a monitor. (My experience using the TV as a monitor is that the refresh rate on the TV is so slow that it takes many seconds for the screen to scroll. This makes watching anything from your TV with any amount of movement almost impossible. Maybe I don't know the right setting . . .)
answered 3 years, 7 months ago
Garythewuufster
0points
0out of 0found this answer helpful.
Question

How do I clean the screen of my CED TV?

asked 3 years, 9 months ago
brittlaz
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information on cleaning your TV, please refer to the link below:

LCD/LED:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=12492&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Plasma:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=146164&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I register for samsung apps on the tv?

I have registered online, but the same login does not work on the tv.
asked 3 years, 9 months ago
Babyhett
Ohio
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your apps. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/appstore/....

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I connect TV video out from my 46" Class (45.9" Diag.) 6500 Series 1080p LED HDTV

I will use this to go to a projector for watching Netflix or Utube videos that I get from my internet connection.

Thanks
asked 3 years, 9 months ago
Anonymous
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, the Samsung TVs do not offer Video outputs. If you would like to use Samsung Apps with a projector, I would suggest using a Samsung BD player.

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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