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Customer Questions & Answers for
samsung 46" Class 6500 Series 1080p LED HDTV

Customer Questions & Answers:
362 Questions
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185 Answers

Questions & Answers for samsung 46" Class 6500 Series 1080p LED HDTV

Question

How can I get the MAC address from my TV?

I need this address to register this TV on my network. My TV's serial number is Z1NL3CAZ500073.
Thank you,
Eduardo
asked 3 years, 6 months ago
edubaek
Stanford, CA
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
Under the Network Option (Menu->Setup->Network), you will want to press the Network Test option which will display your TV's MAC address.

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
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Question

Where can I download PC Share Manager?

The manual says to go to www.samsung.com. I don't see a link and when I do a search for PC Share Manager I don't get a link to where I can download it.
asked 3 years, 6 months ago
kjsoul
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
Please follow the link below for more information on downloading and setting up PC Share Manager:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
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Question

i have a un46c6500 led. When I turn on the tv the top left corner shows 1920x1080 @60hz I thought this was a 120 hz refresh rate

asked 3 years, 6 months ago
ed3150
60657
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
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Question

The TV is supposed to be 120 Hz, but when I press info, all I get is "1920x1080i@60Hz". How do I get 120Hz?

asked 3 years, 6 months ago
tcron3
on 46" Class 6500 Series 1080p LED HDTV
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1 answer
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answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
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Question

Is there an approved wireless adapter for the 2010 model year LED TVs?

I have a 46" LED TV (UN46C6500). I am researching buying a wireless adapter. The LinkStick (WIS09ABGN) Owners manual says that it is approved for 2009 model year (UNXXBXXXX). It is approved for the 2010 model year (UNXXCXXXX)?
asked 3 years, 6 months ago
Anonymous
Tarawa Terrace, NC
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
Currently, the only wireless adapter that can be used with the appropriate Samsung TVs (including the 2010 units) is the Samsung Linkstick WIS09ABGN. The reason for this is that all other usb wireless adapters require drivers to work. Since there is no feasible way to transfer and save hundreds of different drivers for each adapter on the TVs, Samsung created a USB wireless adapter that will work 100% of the time (plug-n-play), with out drivers.

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
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Question

How do I apply color settings to internet apps?

The default color settings on the TV are inappropriate (over contrast, over sharpened, over saturated), but fortunately all of these can be calibrated. Unfortunately, these calibrations do not apply to internet apps. Hulu Plus and Netflix are unwatchable because my calibrated settings are not being applied. Is there a way to apply my color settings to internet apps? I'm seriously considering returning this product because of this oversight.
asked 3 years, 6 months ago
Anonymous
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
Changing your TV's settings on one source will not set them for all sources. To change the setting, you must do so in each source. That said, in order to adjust the picture and sound settings on your Internet@TV apps, first, activate one of your apps (in this case, either Netflix or Hulu). Once open, press the "Tools" button on your remote to enter the App's picture and sound adjustment menu.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
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Question

the box say 120 hz but the info screen says 60 hz now matter how i set it up. How do I get 120 hz

asked 3 years, 6 months ago
Anonymous
on 46" Class 6500 Series 1080p LED HDTV
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1 answer
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answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
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Question

Optical Port

I bought my tv new but when I hook my home theater system up to it with an optical cable it doesn't work. Is there some setting to enable the port? Also the optical port doesn't have a red light in it when I turn it on.
asked 3 years, 5 months ago
ryuhikari
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
The optical port should be on at all times. There are no settings that need to be enabled in order to make it work. If you are not getting audio there is either a problem with:
- The TVs optical port.
- The Optical Cable.
- The optical input on the receiver.
- The I/O assign on the receiver.
To test most everything else just connect the optical cable to a DVD player or set-top-box instead of the TV. If everything is working then the port on the TV is defective and needs service. If there is still a problem it would be a problem elsewhere in the setup. I hope this helps.
answered 3 years, 5 months ago
Josephs
0points
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Question

Looking for LED 120HZ with Dual Voltage?

want to buy in the US for Europe
asked 3 years, 5 months ago
Rafi
Arizona
on 46" Class 6500 Series 1080p LED HDTV
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1 answer
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answer 1
All UN, PN and LN units (North American Units) will only have support for NTSC/ATSC/QAM broadcasting systems and NA power systems. Since the NA TVs will not accept a PAL signal or Non-NA voltages, you will not only need a converter for the broadcast, but also for the power if you would like to use the TV in a PAL country.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
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Question

How do you turn on closed caption?

asked 3 years, 5 months ago
Jkw1957
home
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
As a matter of fact, this device does have closed captioning. In order to access it, you can head into the TV's menu, then into the setup sub-menu to access the CC options or to just activate it, press the CC button on the remote control. However, CC is only available via the coax cable since the CC signal has to be sent by your service provider. CC, as far as I know, is not sent via HDMI or other secondary connections from your service providers set top boxes. Captions are subject to your service provider’s availability.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
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Question

How can I verify my tv is running at 120Hz?

asked 3 years, 5 months ago
Anonymous
on 46" Class 6500 Series 1080p LED HDTV
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1 answer
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answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Downloads?

UN55C6500VFXZA TV OWNERS MANUAL SAYS TO DOWN LOAD "PC SHARE MANAGER" TO LINK TV TO MY PC HAVE BEEN ON THE SAMSUNG SITE SEVERAL TIMES AND CANNOT FIND THE LINK FOR THE DOWNLOAD.. ANY INFORMATION ON THIS WOULD BE HELPFUL THANKS.
asked 3 years, 5 months ago
FEB1696
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
For more information on PC Share Manager and how to download/configure the program, please navigate to the links below:

Download:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Configuration:
http://www.samsung.com/us/support/s...

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
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Question

PC Share Manager

Where do I find the download?
asked 3 years, 5 months ago
eniel1
USA
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
For more information on PC Share Manager and how to download/configure the program, please navigate to the links below:

Download:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Configuration:
http://www.samsung.com/us/support/s...

Additionally, when using Windows 7, Windows Media Player can be used to stream content to the AllShare Samsung TVs.
For more information on streaming using Windows Media Player and Windows Media Library, please visit Microsoft's website.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
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Question

how do I get netflix to run?

asked 3 years, 4 months ago
ktimm
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
For more information on Apps for your device, please refer to http://www.samsung.com/us/appstore/... for more information and live help for applications.

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
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Question

Why does my Samsung UN46C6500 show 60HZ

I'm still confused. Is my tv working correclty? When I press the info button it shows only 60HZ. What am I doing wrong? I bought the best HDMI in the store.
asked 3 years, 3 months ago
confusedzzzzzzzzzzzzzz
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I connect TV video out from my 46" Class (45.9" Diag.) 6500 Series 1080p LED HDTV

I will use this to go to a projector for watching Netflix or Utube videos that I get from my internet connection.

Thanks
asked 3 years, 3 months ago
Anonymous
on 46" Class 6500 Series 1080p LED HDTV
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Answers
answer 1
Unfortunately, the Samsung TVs do not offer Video outputs. If you would like to use Samsung Apps with a projector, I would suggest using a Samsung BD player.

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
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Question

Can I surf the internet with a UN46c6500?

TV is connected to internet for movies, apps, etc. It seems I would need to plug a keyboard in.

Thanks you for your help.
Len
asked 3 years, 3 months ago
lenhahn
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
You can't surf the web from the TV. You can only log into speicific applications and services from the internet screen on the TV (which you reach my hitting the "Internet" button on the remote.) The only way you can surf the web and see it on your TV is by hooking up a PC to the PC port on the back of the TV. Then you can watch stuff on your PC with your TV acting like a monitor. (My experience using the TV as a monitor is that the refresh rate on the TV is so slow that it takes many seconds for the screen to scroll. This makes watching anything from your TV with any amount of movement almost impossible. Maybe I don't know the right setting . . .)
answered 3 years, 1 month ago
Garythewuufster
0points
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Question

How do I clean the screen of my CED TV?

asked 3 years, 3 months ago
brittlaz
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
For more information on cleaning your TV, please refer to the link below:

LCD/LED:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=12492&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Plasma:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=146164&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
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Question

How do I register for samsung apps on the tv?

I have registered online, but the same login does not work on the tv.
asked 3 years, 3 months ago
Babyhett
Ohio
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
I’m sorry you are having an issue with your apps. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/appstore/....

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
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Question

How to clean the screen

asked 3 years, 3 months ago
mahe
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
For more information on cleaning your TV, please refer to the link below:

LCD/LED:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=12492&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Plasma:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=146164&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 2 months ago
MrSamsung
Samsung HQ
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