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Customer Questions & Answers for
46" Class 6500 Series 1080p LED HDTV

Customer Questions & Answers:
362 Questions
 | 
186 Answers

Questions & Answers for samsung 46" Class 6500 Series 1080p LED HDTV

Question

Under 'AllShare' (Photos, Videos) and under 'Folders' option -- I am able to see only 1 drive on my PC whereas it has 3 different drives.

How can I see all different drives?
I have C;\, D:\ and I:\
Currently I am able to see only D drive.
asked 3 years, 5 months ago
rahulnc
Framingham, MA
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information on PC Share Manager and how to download/configure the program, please navigate to the links below:

Download:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Configuration:
http://www.samsung.com/us/support/s...

Additionally, when using Windows 7, Windows Media Player can be used to stream content to the AllShare Samsung TVs.
For more information on streaming using Windows Media Player and Windows Media Library, please visit Microsoft's website.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get the 120 HZ to work on my tv?

asked 3 years, 5 months ago
EricF
Renton, WA.
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why does my T.V. sound go off?

While watching the T.V. the sound sometimes starts to decrease and then goes completely off. What's going on? It also will switch from T.V. to P.C.
asked 3 years, 5 months ago
dec252010
Saltville Virginia
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

When playing a .mkv file, why do the sound effects and music play much louder than the dialog and speach?

It seems it does not matter the movie, but when I play a .mkv from a USB source, the music and sound effects are much, much louder than the talking in the movie. It's so bad that I have to keep the remote in my hand to manually adjust the volume because the difference between the two are so drastic.
asked 3 years, 5 months ago
doomwad
minnesota
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
while playing the file, press the "Tools" button on your remote to enter the files option menu, if one is available. Doing so should allow you to adjust the sound settings.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why can't I get 120Hz refresh rate?

asked 3 years, 5 months ago
sethcbus
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

PURCHASED C6500 AND DO NOT LIKE THE CHROME STAND, IS THERE A REPLACEMENT

TV SETS ON ANTIQUE PIECE OF FURNITURE. DO NOT WANT WALL MOUNT. CHROME STAND DOES NOT FIT. WILL THE FLAT BLACK ONE WORK? IF SO WHERE CAN I GET ONE?
asked 3 years, 5 months ago
DUMPY
AMARILLO, TX
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, the stands are not interchangeable. Therefore, the chrome claw stand will be the only option.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why can't my tv keep internet connection to my wireless router even though signal level looks fine?

My Ruko internet box works fine and is in the same location. I purchased a second wireless dongle per Samsung suggestion to no avail. Is this TV compatable with an -n router?
asked 3 years, 5 months ago
william9
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why did the netflix code did not work?

The Samsung TV and BluRay are connected with HDMI cable and both have wireless LAN adapters. I entered the Netflix code that the TV displayed on Netflix website but TV said it failed and there was no external storage device. What do I do?
asked 3 years, 5 months ago
ku4ever
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Which LinkStick adapter is best suited for my TV - model #UN46C6500VFXZA?

My user manual says I need a Samsung Wireless LAN adapter model WIS09ABGN. However, searching your website I found an area that asks "Will this accessory work with my Product." When I enter my TV model into it it returns this message: "Your Product is not compatible! This accessory is not guaranteed to work with your Product."

Subsequently, I downloaded the latest version (7 Sept 2010) of the user manual from your website and it list models WIS09ABGN, WIS09ABGN2, WIS10ABGN. I could not find on your site anywhere to compare the two later models to see if they are compatible with my TV.

This is confusing to me as many online dealers state compatibility issues. For example, one merchant posted this about the WIS09ABGN2: "Product Alert: This adapter is compatible for year 2009 & 2010 Blu-ray Players and some 2010 TV models. It will NOT work with Samsung TVs. Applicable Blu-ray players already include this adapter in the box"
asked 3 years, 5 months ago
BarleyPop
Fairbanks, AK
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry for the confusion. For the C6500, the WIS09ABGN and the WIS10ABGN are supposed to work and allow you to access a wireless home network. Again, you will want to use the WIS09ABGN and the WIS10ABGN with the C6500.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how to set TV to 120hz

When I turn on the TV in the upper left hand corner it shows (1920 X 1080i @ 60hi) The UN46c6500VF supports 120hi.
asked 3 years, 4 months ago
Midget
NC
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I use a headset with this TV with the sound off on the TV speakers?

If I plug a headset into the audio jack, it works, but sound still comes through the speakers also
asked 3 years, 4 months ago
RoBob
New York
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, headphone jacks are not available on this unit; however you can still connect headphones to this unit with a third party headphone device (either through RCA, 3.5mm jack or Optical). Since the audio outputs on this unit are a fixed pass through type of connection, you would need an intermediary device to control the volume, since the TV does not have control of the volume coming out of the analogue and digital audio outputs.

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How come my tv shows 60hz but the tv is 120hz?

when i press the info button it shows up as 1920X1080i @60hz
asked 3 years, 4 months ago
eap2067
Fairfax, Virginia
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I find out how many HZ my tv has?

I thought I bought a 120HZ, but when I press info on the Samsung remote, it says 60HZ.
asked 3 years, 4 months ago
katpyron
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Blueray Conncetion

I am unable to connect my tv to my Sharp blueray player. Connected to HDMIDV1 and I am getting a NO Signal error message. In the upper left corner it says "game mode". Tried HDMI connections 2,3 and 4 with same results.
asked 3 years, 3 months ago
prez5060
Charleston SC
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

TV 120 Hz refresh rate?

We purchased this TV partly because it had 120 hz refresh rate. We have never been able to get more than 60 hz. The TV was advertised with 120 hz. Is it actually 120 hz capable? If so, why does it only run at 60 hz? How do we get it to run at 120 hz?
asked 3 years, 3 months ago
IRoost
Boise, Id
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how to connect t.v. to internet

asked 3 years, 2 months ago
feli
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please follow the link below for detailed instructions on how to connect your TV to a home network.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Does UN46C6500VF support HDMI 1.4 cables?

asked 3 years, 2 months ago
krypt0n1te83
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, the C6500 will not support HDMI 1.4.

-MrSmasung
answered 3 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My unit keeps losing time. Is a battery need replaced?

asked 3 years, 2 months ago
lady
Ohio
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

i keep trying to connect to my network,but i keep getting Gateway Ping?

asked 3 years, 2 months ago
humberto
los angeles
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is there a problem with my set?

Every once and a while, my screen darkens for a short period of time (i.e. 10 - 20 seconds +/-) and then returns back to normal. I don't loose the picture. It just appears darker during these periods then it returns to normal.
asked 3 years, 1 month ago
jeb01
on 46" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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