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Customer Questions & Answers for
samsung 46" Class 6500 Series 1080p LED HDTV

Customer Questions & Answers:
362 Questions
 | 
186 Answers

Questions & Answers for samsung 46" Class 6500 Series 1080p LED HDTV

Question

Why does my T.V. sound go off?

While watching the T.V. the sound sometimes starts to decrease and then goes completely off. What's going on? It also will switch from T.V. to P.C.
asked 3 years, 4 months ago
dec252010
Saltville Virginia
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
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Question

When playing a .mkv file, why do the sound effects and music play much louder than the dialog and speach?

It seems it does not matter the movie, but when I play a .mkv from a USB source, the music and sound effects are much, much louder than the talking in the movie. It's so bad that I have to keep the remote in my hand to manually adjust the volume because the difference between the two are so drastic.
asked 3 years, 4 months ago
doomwad
minnesota
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
while playing the file, press the "Tools" button on your remote to enter the files option menu, if one is available. Doing so should allow you to adjust the sound settings.

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
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Question

Why can't I get 120Hz refresh rate?

asked 3 years, 4 months ago
sethcbus
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
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Question

PURCHASED C6500 AND DO NOT LIKE THE CHROME STAND, IS THERE A REPLACEMENT

TV SETS ON ANTIQUE PIECE OF FURNITURE. DO NOT WANT WALL MOUNT. CHROME STAND DOES NOT FIT. WILL THE FLAT BLACK ONE WORK? IF SO WHERE CAN I GET ONE?
asked 3 years, 4 months ago
DUMPY
AMARILLO, TX
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
Unfortunately, the stands are not interchangeable. Therefore, the chrome claw stand will be the only option.

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
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Question

How come my tv shows 60hz but the tv is 120hz?

when i press the info button it shows up as 1920X1080i @60hz
asked 3 years, 3 months ago
eap2067
Fairfax, Virginia
on 46" Class 6500 Series 1080p LED HDTV
0points
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1 answer
Answers
answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
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Question

How do I find out how many HZ my tv has?

I thought I bought a 120HZ, but when I press info on the Samsung remote, it says 60HZ.
asked 3 years, 3 months ago
katpyron
on 46" Class 6500 Series 1080p LED HDTV
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1 answer
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answer 1
This TV is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

is apps login ID and password the same as my samsung account ID from product registration?

asked 3 years, 3 months ago
chas2011
deerfield beach, fl
on 46" Class 6500 Series 1080p LED HDTV
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1 answer
Answers
answer 1
Although the login and password are different, please follow the link below for additional information:

http://www.samsung.com/us/appstore/...

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
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Question

My clock on my UN46C6500 loses 10 minutes per hour.

How do I correct this?
asked 4 years, 2 months ago
brokerrpl
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
Updating the firmware worked for me. Go to update software and press enter.
answered 3 years, 8 months ago
Bmac132
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Question

General Question. Very interested in buying the 6500.

Hello,

I would like some information please regarding some question i have and i cant seem to find answers anwhere:

1. When connected to the hub is there a possibility to be able to play movies directly from the pc? And if so what type? (i.e. bluray etc)

2. The new 3d models of samsung have the PVR ability. Altough the 6500 has USB slot it doesnt have the ability. Is there a way to activate it? If not is there a way to record from TV to the PC with some type of software?

Thank you in advance,

Gary
asked 4 years, 1 month ago
Anonymous
on 46" Class 6500 Series 1080p LED HDTV
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1 answer
Answers
answer 1
Thank you for considering the Samsung C6500. I would he happy to answer your questions about this device.

1. since the C6500 offers AllShare (DLNA) you will be able to view movie files like AVI, MKVs and Mpegs on the TV from your PC.

2. actually, none of the US Samsung TVs offer a PVR function. The confusion comes from the TV's ability to control a Samsung DVD recorder though the TV itself while Anynet+ is active. However, the TV itself can not record nor can it send recordings to another device.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
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Question

how can I get closed captions on my TV

asked 4 years ago
kenruss
Sarasota, FL
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
As a matter of fact, the UN46C6500 does have closed captioning. In order to access it, you can head into the TV's menu, then into the setup sub-menu to access the CC options or to just activate it, press the CC button on the remote control. However, CC is only available via the coax cable since the CC signal has to be sent by your service provider. CC, as far as I know, is not sent via HDMI or other secondary connections from your service providers set top boxes. Captions are subject to your service provider’s availability.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why does the optical port only support 5.1 audio from the antenna?

Why is audio on the optical port limited to 2ch stereo when the source is HDMI?

I'd love to be able to use the TV as the source selector instead of routing everything to my surround system and then to the TV. Its really annoying to have to have the surround system on when watching cable tv from my set top box.

From a consumer perspective this seems to be an arbitrary limitation. Could Samsung please provide some background on why this is so?
asked 4 years ago
grheard
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
I do not have all the details; however, from some information I had received in the past, it has to do with copyright laws associated with digital content. Unfortunately, I cannot go any deeper then that. I will send this information up to the proper departments for further evaluation.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
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Question

Is my UN46C6500VF really 120Hz?

The specifications in the Manual say "Panel native" 1920 x 1080 @ 60 hz.
asked 3 years, 10 months ago
Anonymous
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
The UN46C6500 is a fully capable 120Hz set and offers the Auto Motion Plus feature that enhances said 120Hz image. This set will always upscale your 60Hz signal to 120Hz, regardless of any settings you may have active. However, in order to receive the full 120Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the manual is because the TV will only be able to accept a 60Hz or lover signal. Coincidentally, there are no consumer level devices on the market (asides PCs) that will be able to transmit at over 60Hz (Blu-Rays transmit at 24Hz, which is accepted by the TVs).

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
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Question

usb keyboard

is there any way to use a usb keyboard with this tv i hate having to use a remote to type, honestly why do they have yahoo email because i dont know anyone who wants to spend an hour typing a 2 sentence email
asked 3 years, 10 months ago
stacey
wisconsin
on 46" Class 6500 Series 1080p LED HDTV
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1 answer
Answers
answer 1
At this time, the Samsung TVs do not have the ability to connect to 3rd party peripherals (keyboards, mice).

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
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Question

Is there an easy way to switch between PIP and regular screen?

Model UN46C6500
I am looking for a way to switch between screens while viewing both.
asked 3 years, 10 months ago
Chuck123
on 46" Class 6500 Series 1080p LED HDTV
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1 answer
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answer 1
From the info I have, it seems that the PiP setting on the C6500 will only allow the coax input to be the smaller screen while PiP is active, with no actual way to swap pictures.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
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Question

Can I choose PAL on my LED TV

asked 3 years, 10 months ago
JamesBP
Dallas, TX
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
All UN, PN and LN units (North American Units) will only have support for NTSC/ATSC/QAM broadcasting systems and NA power systems. Since the NA TVs will not accept a PAL signal or Non-NA voltages, you will not only need a converter for the broadcast, but also for the power if you would like to use the TV in a PAL country.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
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Question

Does UN46C6500VF support HDMI 1.4 cables?

asked 3 years, 1 month ago
krypt0n1te83
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
From the available information, the C6500 will not support HDMI 1.4.

-MrSmasung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
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Question

How do I register for samsung apps on the tv?

I have registered online, but the same login does not work on the tv.
asked 3 years, 6 months ago
Babyhett
Ohio
on 46" Class 6500 Series 1080p LED HDTV
0points
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your apps. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/appstore/....

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
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Question

i keep trying to connect to my network,but i keep getting Gateway Ping?

asked 3 years, 1 month ago
humberto
los angeles
on 46" Class 6500 Series 1080p LED HDTV
0points
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I can't find pc share manager to download

asked 3 years ago
GregPac
on 46" Class 6500 Series 1080p LED HDTV
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Answers
answer 1
For more information on PC Share Manager/AllShare and how to download/configure this feature, please navigate to the links below:

Download:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Configuration:
http://www.samsung.com/us/support/s...

AllShare Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=364100&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Additionally, when using Windows 7, Windows Media Player can be used to stream content to the AllShare Samsung TVs.
For more information on streaming using Windows Media Player and Windows Media Library, please navigate to the link below:

http://www.samsung.com/us/support/s...

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
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Question

How do I apply color settings to internet apps?

The default color settings on the TV are inappropriate (over contrast, over sharpened, over saturated), but fortunately all of these can be calibrated. Unfortunately, these calibrations do not apply to internet apps. Hulu Plus and Netflix are unwatchable because my calibrated settings are not being applied. Is there a way to apply my color settings to internet apps? I'm seriously considering returning this product because of this oversight.
asked 3 years, 9 months ago
Anonymous
on 46" Class 6500 Series 1080p LED HDTV
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answer 1
Changing your TV's settings on one source will not set them for all sources. To change the setting, you must do so in each source. That said, in order to adjust the picture and sound settings on your Internet@TV apps, first, activate one of your apps (in this case, either Netflix or Hulu). Once open, press the "Tools" button on your remote to enter the App's picture and sound adjustment menu.

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
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