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Customer Questions & Answers for
UN40F6300AF

Customer Questions & Answers:
32 Questions
 | 
36 Answers

Questions & Answers for samsung UN40F6300AF

Question

You tube app does not work

It states that an update is needed but there is no update in the samsung app store. I have tried resetting the smart hub and updating to the newest firmware on the UN40F6300AFXZA 40" LED TV.
asked 1 year, 2 months ago
tata999
on UN40F6300AF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I was having the same problem right out of the box. I bought my tv 2 days ago. I Just tried the youtube app just now and the app works fine....Now. You might want to check now! Good Luck!
Image(s)
User submitted image
answered 1 year, 2 months ago
MrEsquire
Sunnyvale, CA, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

what keyboard works with tv un40f6300af

asked 1 year, 1 month ago
wilbaezv
Venezuela
on UN40F6300AF
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
The Logitech MK-320 wireless keyboard/mouse works well with the 6300 series Smart TV and is the one I currently use with my TV. I have encountered no problems with it. Samsung does not make a wireless keyboard for the 6300 series TV.
answered 4 months, 2 weeks ago
Bonder54
California
+1point
1out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you contact Samsung Latin America for further support. This forum is for customers who have purchased their Samsung products in the U.S.

http://www.samsung.com/latin/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Which cable service providers are supported?

With my ZIP code I can't find any service provider. I have also tried others nearby, but still got nothing.
I'm trying to figure it out how NOT to use a Set Top Box and how to able to setup more channels and the interactive guide with only my samsung's Smart TV and Remote.
asked 7 months ago
mave007
Santa Monica, CA
on UN40F6300AF
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
when I set my f8000 up I could not find Cox cable. they don't work with the Samsung TV. I switched to uverse and I was able to set up.
answered 7 months ago
geauxfan
baton rouge, LA
-2points
0out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Remote Control - Samsung Keyboard compatibility

I was wondering does the Samsung VG-KBD2000 work with this TV. Samsung 40 LED 6300? If it does not please recommend a keyboard that will work with this TV if that is possible to do.

Does the universal smart remote support controlling an LG soundbar?

Thanks,

Kevin
asked 7 months ago
ktm001
Denver, CO
on UN40F6300AF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The Samsung VG-KBD2000 does not work with the Samsung 40 LED 6300. The keyboard I use is the Logitech MK-320. The keyboard also comes with a mouse. I have encountered no problems with this keyboard. The universal remote is capable of controlling the LG soundbar. The IR extender which came with the TV must be plugged into the IR out port on the rear of the TV. Face the extender toward the soundbar remote sensor with a distance of at least 2 inches. Turn on the soundbar and TV. Press the SOURCE button on the universal remote to bring up the SOURCE screen on your TV. Select Universal Remote Setup from the screen. This initiates the setup. Follow the on screen instructions. Enter the LG model manually if it does not work the first time.
answered 4 months, 2 weeks ago
Bonder54
California
+1point
1out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=430882&modelname=UN40F6300AF

Regarding configuration of the universal remote, we recommend you refer to the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=437405&modelname=UN40F6300AF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Web Browser menu options are in Japanese, how can I change it to english?

I have tried factory resetting, SmartHub Reseting, Calling Samsung 3hours later. It looks like I need to start learning Japanese to get Web Browsing to work properly. Can anyone help me change this back. Samsung Tech tried remote accessing and still couldn't figure it out. The tv is less than 8hours old.
asked 7 months ago
Rich09
VA
on UN40F6300AF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

We recommend you update the firmware:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168699&modelname=UN40F6300AF

If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
I had the same problem and I updated the firmware and it solved the problem.
answered 7 months ago
StuG
Albany NY
0points
0out of 0found this answer helpful.
Question

What tv camera works with tv ur40f6300, we tried camera CY-STC1100/ZA and we can't get it to work. Thanks for your help

asked 1 year, 4 months ago
alwkiw
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Neither one of the TV cameras offered will work with this TV. Please refer to the following links for more info.

http://www.samsung.com/us/video/tvs-accessories/VG-STC2000/ZA-compatible

http://www.samsung.com/us/video/tvs-accessories/CY-STC1100/ZA-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

why won't sound work on cable remote?

asked 1 year, 3 months ago
Chnce
NY
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Will there be a future patch which allows more apps (mlb.tv, ufc.tv, etc)?

asked 1 year, 3 months ago
Amit90
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. We recommend you connect with us via our social media channels for future product & software announcements.

https://www.facebook.com/SamsungUSA

https://twitter.com/Samsungtweets

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

what camera works with tv un40f6300af

asked 1 year, 3 months ago
alwkiw
Pa
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, this camera accessory is compatible with your TV:

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-VG-STC3000.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Programing remote for Sony BDP-S5100 DVD player

Which programming code do you use to control the Sony BDP-S5100 from the Samsung remote with the UN40F6300 series TV?
asked 1 year, 2 months ago
paulsteven
Seattle, WA, USA
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. The Samsung remote control can be programmed to control a set-top box (STB) also known as a cable box, but it can't be programmed to control a Blu-ray player. We apologize for the inconvenience.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

AllShare Cast Screen Mirroring

Will there be an update to fix the connection between device and television(UN40F6300AFXZA) using the Allshare cast mirroring software? I'm using a Samsung Galaxy S3 on the latest Firmware(sprint#, it says its connected on both the Tv#UN40F6300AFXZA# and phone but closes connection within 10 seconds of the actual device being connected, no error message. Does the Screen Mirroring only work with tablets and not cell phones? I was under the impression you needed the dongle to connect for mirroring, is the dongle built into the Tv#UN40F6300AFXZA)?

My Connection: UN40F6300AFXZA hard wired into my Linksys e3000 router, and Samsung S3 via Wifi. I Also tried the UN40F6300AFXZA via wifi.
asked 1 year, 2 months ago
MrEsquire
Sunnyvale, CA, USA
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Allshare Cast and mirroring is supported on you model TV. AllShare Cast and mirroring will work between your TV and a mobile device if the device supports AllShare Cast. Your TV and mobile device would need to both be accessing the same wireless network.

Here is a link to the user manual for your TV it will explain AllShare Cast setup in detail: http://downloadcenter.samsung.com/content/UM/201304/20130411173919484/[ENG_US]X12ATSCF-1.114.pdf

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech13
-1point
0out of 1found this answer helpful.
Question

can I convert this TV to 3D

asked 1 year, 1 month ago
dschade12
Tyler, TX, USA
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. 3D support requires hardware not present on your TV, and there is no way to upgrade this model to receive that support. We apologize for any inconvenience this may be for you.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is there a device I can use to communicate with my Samsung Smart TV?

asked 1 year, 1 month ago
Swelterink
USA
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know what you mean by communicate with your TV: as that has multiple possible meanings, and we'd like to address your specific concern. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Allshare

I can't locate all share in my smart hub.
asked 1 year ago
Astacy
OK
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Allshare is now part of the right most panel. If you select the lower portion of the screen by the type of content you wish to view, you'll then be able to select the device on which you want to view this content. Here's a guide to the various sections: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=426519&modelname=UN40F6300AF&modelcode=UN40F6300AFXZA

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

remote +

Does the remote included with the above tv use wifi or infrared?
asked 9 months ago
stressed1
hawaii
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The standard remote with this TV transmits signals via infrared. Please see page 5 of the following quick guide for an overview of the remote.

http://downloadcenter.samsung.com/content/EM/201308/20130812142336475/[UF6300-ZA]BN68-04792E-03ENG-0808.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How to wake the TV with an HDMI signal from my PC

I have a PC (Windows 7) that is attached to the LED 6300 Series TV HDMI input (I have tried HDMI 1 and HDMI 2) and I want to TV to wake when I wake the PC. I can get the TV to sleep after 5 minutes of making my PC sleep but I cannot get it to wake automatically. I do not want to click on the Samsung remote; I just want the TV to start up as most monitors do when the computer wakes.
asked 9 months ago
samothar
Toronto, Ontario
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact Samsung Canada for further support. This forum is for customers who have purchased their Samsung products in the U.S.

http://www.samsung.com/ca/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Universal Remote Operation with STB (Motorola DCT700 via ComCast)

I am trying to get my Samsung Universal Remote to control my ComCast-provided Motorola DCT700 STB. I have been through every step of the set-up numerous times including entering the device number but the Channel Up/Down button on the remote does not control the STB AND when I use the Channel List feature, the STB switches but to the wrong channel; however, there is a patter here... if the ComCast/STB channel is 29, when you select it and press enter the STB switches to 9. It is truncating the channel numbers. I can fake it out and scroll through the list until I find some unused/unsubscribed channel like 329 or 829 and amazingly the STB switches to 29. Obviously the codes in the Samsung via the IR Out aren't translating properly. Any suggestions?

Bill in DC

PS - this may appear as a 2nd post as I did not see one I submitted on 10/31/2013.
asked 8 months ago
DCBill
Washington, DC
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My apps are suddenly gone! How do I get them back?

I turned on my TV a couple of days ago and all the apps in the Smart HUB were gone! There is only a Browser app and nothing else! My Internet connection is working fine and I didn't change anything in the TV; they all just disappeared. I tried a reset with the SmartHUB and a factory reset with the TV and still no apps. I bought this specifically for the apps (Like Hulu and Amazon) and without them this is a useless piece of electronics sitting in my room. Help!
Image(s)
User submitted image
asked 7 months ago
STVUser
Denver, CO
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you apply the latest firmware update, as version 1117.4 was released on 11/27/2013.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN40F6300AF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why do I keep getting signed out of Netflix?

Each time I turn on the TV and select Netflix, I have to log in again as I've been signed out of Netflix. Why is this happening and what can I do to stop it?
asked 7 months ago
JaneInDC
Washington, DC
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you deactivate/reactive the Netflix app on your TV:

Deactivate:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=425930&modelname=UN40F6300AF

Activate:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=425927&modelname=UN40F6300AF

If the issue persists, we recommend you check to make sure you have installed the latest firmware updates on your TV:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN40F6300AF

If the issue continues to persists, we recommend you factory reset the TV:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN40F6300AF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

re calibration

should the TV be re calibrated at some point to get best picture
asked 7 months ago
geauxfan
baton rouge, LA
on UN40F6300AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=160444&modelname=UN40F6300AF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
SamsungTech73
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