Search Samsung

Looking for Answers about samsung UN40ES6100F?

Choose a Category
3D Accessories(Q:264 A:268)
A/V Receivers(Q:20 A:34)
AT&T(Q:480 A:524)
AT&T Tabs(Q:58 A:80)
Adapters(Q:5 A:4)
Air Conditioners(Q:35 A:12)
Alltel(Q:11 A:12)
AppstoreApps(Q:636 A:259)
Batteries(Q:1 A:0)
Batteries & Covers(Q:19 A:19)
Battery(Q:13 A:0)
Blu-ray Systems(Q:543 A:159)
Bluetooth Headsets(Q:186 A:132)
Bluray Players(Q:4443 A:1032)
Bottom Freezer(Q:522 A:534)
Broadcast HD(Q:7 A:2)
CRT(Q:10 A:4)
CRT TV(Q:75 A:1)
Cables(Q:2 A:4)
Cases(Q:1 A:0)
Cases & Holsters(Q:5 A:3)
Central Station(Q:4 A:2)
Chargers(Q:28 A:22)
Chargers(Q:1 A:0)
Classroom(Q:11 A:0)
Color Laser Printers(Q:448 A:77)
Combo(Q:356 A:19)
Combo TV(Q:26 A:0)
Conference Room(Q:7 A:0)
Cricket(Q:41 A:41)
DLP TV(Q:3904 A:377)
DVD Camcorders(Q:71 A:4)
DVD Players(Q:154 A:10)
Data Cables(Q:10 A:6)
Desktop Docks(Q:26 A:13)
Digital Memory(Q:116 A:5)
Dishwashers(Q:124 A:184)
Docks(Q:15 A:4)
Dryers(Q:925 A:1006)
DualView Dual LCD(Q:31 A:4)
Electric Ranges(Q:128 A:143)
External HDD(Q:1 A:0)
External ODD(Q:63 A:1)
Four Door(Q:66 A:74)
French Door(Q:1299 A:1325)
Full HD(Q:8 A:0)
Galaxy Players(Q:39 A:28)
Gas Ranges(Q:88 A:102)
HDD Memory(Q:7 A:0)
HDMI Cable(Q:2 A:0)
HDTV Tuners(Q:42 A:13)
HELIO(Q:6 A:6)
Hi8 Camcorders(Q:51 A:1)
High Definition(Q:185 A:41)
Home Theater Systems(Q:1253 A:303)
Induction(Q:2 A:2)
Internal ODD(Q:92 A:2)
Jitterbug(Q:1 A:1)
Keyboards(Q:56 A:39)
L Series(Q:62 A:3)
LCD(Q:107 A:6)
LCD(Q:1368 A:164)
LCD TV(Q:9682 A:2488)
LCD-monitors(Q:3 A:0)
LED(Q:32 A:4)
LED TV(Q:2531 A:1255)
LED-monitors(Q:88 A:36)
MP3 Players(Q:436 A:50)
Memory Cards(Q:2 A:2)
Metro PCS(Q:8 A:10)
Microwaves(Q:365 A:384)
Mini DV(Q:224 A:11)
NV Series(Q:34 A:5)
Netbooks(Q:444 A:74)
Netbooks(Q:10 A:0)
Notebooks(Q:196 A:71)
Notebooks(Q:1 A:1)
Open/Generic GSM(Q:31 A:36)
PCOip Displays(Q:7 A:0)
Paper Handling(Q:1 A:0)
Pedestals(Q:9 A:7)
Plasma(Q:7 A:1)
Plasma TV(Q:2856 A:1265)
Pocket Cams(Q:98 A:52)
Point-and-Shoot(Q:469 A:202)
Portable(Q:60 A:7)
Portables(Q:13 A:0)
Premium(Q:7 A:0)
Qwest(Q:16 A:19)
Ranges(Q:1 A:1)
Recordable(Q:79 A:3)
S Series(Q:116 A:41)
Side Vent Kit(Q:6 A:5)
Side by Side(Q:1092 A:1121)
SlimFit HDTV(Q:233 A:10)
Solid State Drives(Q:189 A:155)
Sound Bars(Q:37 A:3)
Sprint(Q:80 A:85)
Standard Definition(Q:183 A:7)
Stylus(Q:2 A:0)
T-Mobile(Q:200 A:218)
Top Load Washers(Q:25 A:33)
Trumpet Mobile(Q:2 A:2)
US Cellular(Q:15 A:15)
Ultra Mobile PCs(Q:46 A:6)
Ultra Mobile PCs(Q:5 A:0)
Vehicle Docks(Q:50 A:42)
Verizon Wireless(Q:403 A:437)
Virgin Mobile(Q:7 A:11)
Wall Mount(Q:24 A:2)
Washers(Q:1713 A:2009)
Water Filters(Q:15 A:15)
Wi-Fi(Q:11 A:2)
Wi-Fi Tabs(Q:3133 A:1921)
Wired Headsets(Q:7 A:5)
XM Players(Q:6 A:0)
neXus(Q:2 A:2)
Shop now at Samsung
or
Choose a Category
Newest questions
Recent question:
why is there an asterisk next to one channel number.
Recent question:
How do I lock "HDMI Audio = On" for my BluRay player (HT-BD3252)
Recent question:
How do I lock "HDMI Audio = On" for my BluRay player (HT-BD3252)
Recent question:
Win7 Device Drivers
Recent question:
regestered in error
Newest answers
Question:
why is there an asterisk next to one channel number.
Question:
How do I lock "HDMI Audio = On" for my BluRay player (HT-BD3252)
Question:
How do I lock "HDMI Audio = On" for my BluRay player (HT-BD3252)
Question:
How do I remove the demo/led meter from the screen?
Question:
Win7 Device Drivers
Q&A home LED TV Q&A
UN40ES6100F

Customer questions and answers for
UN40ES6100F

Customer questions and answers:
79 Questions
 | 
79 Answers

Customer questions and answers for samsung UN40ES6100F

Question

Why build a smart tv w/o available keyboard access?

UN40ES6100F

Will not support the Samsung QWERTY remote or any other wireless keyboard or mouse. What is the deal?
Tags: miscellaneous
asked 9 months ago
Customer Avatar
Username 
ACohn
on UN40ES6100F
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410760&modelname=UN40ES6100F

You are welcome to try connecting a USB keyboard or a wireless keyboard with USB Bluetooth dongle to one of the available USB ports to test compatibility with your TV.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
Customer Avatar
Username 
SamsungTech73
-3points
0out of 3found this answer helpful.
answer 2
We also recommend you review this article for more information.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411216&modelname=UN40ES6100F

The Samsung Online Support Team
answered 9 months ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Screw size for wall mounting

Hello

I wish to mount the TV onto a wall mount bracket, and need to know the proper screw size. Couldn't find it listed in the manual nor on the downloaded manual either. Quick web search didn't help either. Local hardware store has M6 and M8 screw in assorted lengths, but also a variety of thread pitches.

Thank you!
Tags: setup & installation
asked 4 months, 1 week ago
Customer Avatar
Username 
Reilfphiey
on UN40ES6100F
-2points
0out of 2found this question helpful.
2 answers
Answers
answer 1
Knowing that the screw size is M6 is helpful, HOWEVER! The hardware store has M6 screws in 3 DIFFERENT PITCHES, ie. the number of threads per inch. I need to know HOW MANY THREADS PER INCH.

Thank you!
answered 4 months, 1 week ago
Customer Avatar
Username 
Reilfphiey
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

Based on our research, for a normal HDTV mount, you would need four M6 screws to mount your TV. The VESA screw holes specs are 200 X 200 mm.

For an ultra-slim HDTV mount, you would need four M8 screws to mount your TV. The VESA screw holes specs are 400 X 400 mm.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 1 week ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I download latest version of Adobe Flash?

Many of the sites accessed on the web browser require Flash Player in order to watch shows. When I try downloading to my Smart TV, a message appears saying "unable to download."
Tags: miscellaneous
asked 10 months ago
Customer Avatar
Username 
nick1q
on UN40ES6100F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for your question. While your TV has many of the latest, cutting-edge features, it is still not quite a computer. There are limitations to its capabilities. One of them is that users cannot update Flash by themselves. We apologize for any inconvenience this may be to you.
answered 10 months ago
Customer Avatar
Username 
SamsungTech42
-5points
1out of 7found this answer helpful.
answer 2
If the user can not update Flash, will Samsung do it from time to time?
answered 10 months ago
Customer Avatar
Username 
logiker
North Michigan
+1point
2out of 3found this answer helpful.
Question

what wireless keyboard works with this?

Tags: miscellaneous
asked 10 months ago
Customer Avatar
Username 
chetsboy
Houston, TX, USA
on UN40ES6100F
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for your question. Any wireless HID keyboard will be supported. There isn't any list of keyboards available at this time.
answered 10 months ago
Customer Avatar
Username 
SamsungTech42
+2points
2out of 2found this answer helpful.
answer 2
The Logitech K400 wireless touch keyboard works with Samsung LED TV model #UN40ES6100. It's great because the keyboard and mouse (touchpad) are integrated. Just plug the unifying receiver into a USB port on the TV, turn on the keyboard, and you should be good to go. Keep in mind that the keyboard only works with the Web Browser. You will still need to use the TV remote to navigate with Netflix, Pandora, etc.
answered 8 months ago
Customer Avatar
Username 
Sillypuppy
+6points
6out of 6found this answer helpful.
Question

led6100 wont connect to netflix

Netflix can't connect...main reason for purchase..
asked 1 year ago
Customer Avatar
Username 
upsetandmad
on UN40ES6100F
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Same problem. Clicked netflix ap on smart hub but would not connect to netflix to give me an authorisation code (had laptop logged on to netflix at same time). Tried seveal times.
Then went to web browser and put in new web address netflix.com/login. Put in name and passoword for my netflix a/c and checked remember me. Logged on but could not get service -- said my computer did not have correct software. Then went back to netflix icon on smart hub page, clicked and went straight into netflix and got full service.
In other words managed to log on every time without going the authorisation code route.
answered 1 year ago
Customer Avatar
Username 
marcus07945
fl
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We apologize for the delay in contacting you regarding this issue. We suggest you go to the Network Status screen (of the Network Menu) and wait about 5 minutes, then go to Smart Hub and launch Netflix. This will allow the TV to properly obtain the ESN # from the server that controls the DRM (Digital Rights Management).

We would also suggest you apply a recent firmware update that was released on 5/15/2012. Please reference the following article on how to check for firmware updates using the device menus.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2157&prd_ia_cd=N0000058&map_seq=37536

If all else fails, we recommend a factory reset of the TV. You can refer to the following article on how to do this.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5306&howto_guide_step_no=1&prd_ia_cd=N0000058&map_seq=31175&regDt=&model_name=&type_ia_cd=&page_gb=M&subtype_ia_cd=&row_index=&rel_cont=

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver & software downloads.

http://www.samsung.com/us/support/owners/product/UN40ES6100FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Firmware Update 1016.4 Model UN40ES6100

I tried to install Firmware Update 1016.4 on my TV via USB. The TV recognized the USB, but said there were no updates to install. The current version on my TV is 1016. I just bought my TV a few weeks ago and since the 1016.4 version is dated July 9th I assumed that it would accept the update.
Tags: firmware
asked 9 months ago
Customer Avatar
Username 
Sillypuppy
on UN40ES6100F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

Have you attempted to update the firmware through your home network? We suggest you try that method if you have not already done so.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168704&modelname=UN40ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
same here but i did it through my home network and it worked. we have the same set, there is a new new firmware , try it on the home network .
answered 8 months ago
Customer Avatar
Username 
berryinfuse
HARTFORD CT
0points
0out of 0found this answer helpful.
Question

Compatible Keyboards

I can't find much information as to what keyboards are compatible with this TV. If there is a web browser app then it makes sense that a keyboard should be easy to set up. My apple USB keyboard doesn't work. Please advise.
Tags: setup & installation, miscellaneous
asked 11 months ago
Customer Avatar
Username 
MagicCam
on UN40ES6100F
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, the only wireless keyboard available at this time is compatible with the 2012 models:

LED ES6500 and up
LED EH5300 and up
PDP E550 and up

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, firmware & environment downloads.

http://www.samsung.com/us/support/owners/product/UN40ES6100FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
Customer Avatar
Username 
SamsungTech73
-4points
0out of 4found this answer helpful.
answer 2
I have a RocketFish USB wireless keyboard and mouse combination. I plugged the USB dongle into the USB port. Turned on the keyboard and mouse and my UN40ES6100 TV detected the mouse and keyboard. This works great. The soft keyboard for use with the Samsung Remote is hopeless.

RocketFish Model number: RF-CMB02 (MorFE4UL and KBRF04U00.
answered 10 months ago
Customer Avatar
Username 
Steve201112
Washington DC metro area
+5points
5out of 5found this answer helpful.
Question

Why does this tv is missing the pandora, hulu plus and crakle apps?

Tags: miscellaneous
asked 1 month, 1 week ago
Customer Avatar
Username 
jroscar91
Puerto Rico
on UN40ES6100F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

Apps are made available for certain Samsung devices based on the decision of an app's developing company and the Samsung product engineering team. If you would like to view a list of what apps are available for your model, open the link below and click "Show Apps for a Specific Device", select your model and a list of the apps currently available for your device will be shown.

http://www.samsung.com/us/appstore/browse

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 1 week ago
Customer Avatar
Username 
SamsungTech73
-1point
0out of 1found this answer helpful.
answer 2
Already checked apps for specific device and they are suppose to be on my TV 40" Class (40.0" Diag.) LED 6100 Series Smart TV
http://www.samsung.com/us/appstore/browse
answered 1 month, 1 week ago
Customer Avatar
Username 
jroscar91
Puerto Rico
0points
0out of 0found this answer helpful.
Question

Is there any way to turn off the menu sounds?

I'm so tired of hearing the annoying sounds every time I push a button or change a setting on my TV that I'm seriously considering taking it back if I can't disable them. When I'm watching something with low audio, the menu and volume adjust sounds are way too freaking loud. I've looked all through the manual and at every menu setting I can find but can't see anyway to disable it. I'd appreciate it if anyone could help me.
Tags: features
asked 1 year ago
Customer Avatar
Username 
carrottop432
GA
on UN40ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, you can! Press the Menu button on your remote (make sure it is in TV mode), then scroll down to the System menu and press the right arrow to enter the menu. Now scroll down until you reach the General settings and press the enter button (in the center of the arrow buttons). Scroll down again until you reach Sound Feedback and press enter again. A pop-up menu appears with your choices of Off, Low, Medium and High (Medium is the default setting). Scroll to the volume you would like, press enter, and you're all done. Press the exit button to close the menu.
answered 1 year ago
Customer Avatar
Username 
KenInHen
Henderson, NV, USA
+6points
6out of 6found this answer helpful.
Question

Is this TV compatible with HBOGO app?

asked 10 months ago
Customer Avatar
Username 
ZackA
on UN40ES6100F
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Here is a list of the TV models that are currently compatible with the HBO GO app.

http://www.samsung.com/us/appstore/app/G00001472450-compatible

If you would like to view a list of what apps are available for your TV, open the link below and if you are not immediately prompted to choose your Samsung model from the tiered drop-down menu, click "Show Apps for a Specific Device", select your model and a list of the apps currently available for your device will be shown.

http://www.samsung.com/us/appstore/browse

We cannot speculate on unreleased software updates to various Samsung products. We suggest that you consider following @samsungtweets and @samsungsupport on Twitter, or liking the Samsung USA page on Facebook for future product and software announcements.

https://www.facebook.com/SamsungUSA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Adobe Flash Player 11

How can I update Adobe Flashplayer 11 plug-in in the webbrowser. Most of internet-applications that have no own app, requires higher adobe versions than the installed 10.1
asked 8 months ago
Customer Avatar
Username 
marathoni
on UN40ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The version of Adobe Flash Player can not be updated manually. We recommend you review the following support article for more info on the TV's web browser.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406298&modelname=UN40ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
Customer Avatar
Username 
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

When will Amazon Instant Access work on my smart TV?

In order to use the Amazon instant video App, I need to update the software first. I tried to update the software and received a message re: error code 709 (Invalid Parameter) -- The latest software is not yet available in the server.
Tags: miscellaneous
asked 6 months ago
Customer Avatar
Username 
AnnChristiana
Brooklyn, NY, USA
on UN40ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168699&modelname=UN40ES6100F

If the issue persists, we recommend you perform a factory reset of your TV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN40ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
Customer Avatar
Username 
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

What accessories go with this TV?

Tags: miscellaneous
asked 5 months, 2 weeks ago
Customer Avatar
Username 
emmadaisy
Home
on UN40ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

A full list of accessories for this television are listed in the link below:

http://www.samsung.com/us/video/tvs/UN40ES6100FXZA-accessories

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months, 2 weeks ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

every couple of days the "Smart TV" says not connected to network

After using Netflix or Pandora and then trying to get back on netflix or pandora the systems says not connected to network and does not list the network. I either have to go through the complete network set up or wait a day and the system usually works again. I know the network is working because I can access netflix or pandora through my blue ray player connected to the TV. I shouldn't have to do this with a Smart TV.
Tags: networking
asked 5 months, 2 weeks ago
Customer Avatar
Username 
Tiger23joe
Conyers, GA, USA
on UN40ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a factory reset of your TV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN40ES6100F

Once that's complete, we recommend you make sure your TV has the latest firmware installed.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168699&modelname=UN40ES6100F

If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months, 1 week ago
Customer Avatar
Username 
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

How can I connect to the internet?

I had been able to connect to the internet until yesterday. I tried and the TV eliminated all of my apps and won't connect to my wireless system (which it had previously). I go to set up and connect and it seems to connect without a problem. But, when I try to go on line or the the Samsung App Store, it tells me I'm not connected and gives me an error message.
Tags: networking
asked 2 months, 3 weeks ago
Customer Avatar
Username 
Mike1947
Bellevue, NE
on UN40ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We apologize for the inconvenience this has caused you. We have been informed that a recent Smart Hub outage is now resolved. Please power cycle your TV and try to access Smart Hub again. If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 2 weeks ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

TV not responding to volume control!!!

My TV is only a month old and a few days ago I started seeing an issue appear every so often. Sometimes when I'm adjusting the volume the TV will not respond. The light flashes on the TV as it's receiving the remote signal but no change in volume and it does not even display the volume slider on screen. When this happens I try another remote and it makes no difference. Seems as if it's the TV.. not the remote. If I turn the TV off and then back on again then it works fine.

Anyone else experience this behavior?
Tags: miscellaneous
asked 1 month, 2 weeks ago
Customer Avatar
Username 
bjhayes
Texas
on UN40ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 1 week ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does my TV sometimes not respond to volume control ?

TV is 1 month old and I started to see this happen every so often. It will be working fine and then when I go to change the volume, the red light on the TV flashes as it's getting the remote signal.. but the volume slider will not display on the screen and the volume does not change. If I turn the TV off and then back on again it works fine.

When this happens I have tried different remotes as well and they do the exact same thing. And when I turn the TV off and then back on again all remotes work fine.... until the problem randomly appears again later.

So... Has anyone else seen this? I sure hope my new Samsung Smart TV is not already having issues.
Tags: miscellaneous
asked 1 month, 2 weeks ago
Customer Avatar
Username 
bjhayes
Texas
on UN40ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you work through remote troubleshooting to rule out the remote as a possible issue:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168745&modelname=UN40ES6100F

Additionally, we recommend you reset the sound to factory default:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=119044&modelname=UN40ES6100F

If the issue persists, we recommend a factory reset of the TV:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN40ES6100F

If all else fails, we recommend you file a service request:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 1 week ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Wireless streaming from computer to TV timing out

Hello, we finally connected our desktop wirelessly to the TV so that we can stream videos and music wirelessly to the TV. However, the connection seems to be timing out every 13 mins. The only way seems to be shutting down the tv and restarting it and it detects the computer again to start playing. We could not figure out if it is an issue with the computer or TV.
Tags: networking
asked 10 months ago
Customer Avatar
Username 
drkountanya
CT, USA
on UN40ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It may be that your PC goes into Standby mode and, thus, the files become inaccessible. Try turning off sleep or standby mode on your PC.

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 10 months ago
Customer Avatar
Username 
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

HBOGO app not available on UN40ES6100

Is HBOGO app compatible with UN40ES6100 TV? I can not seem to get it to work on my TV.
Tags: miscellaneous
asked 10 months ago
Customer Avatar
Username 
ZackA
on UN40ES6100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for reaching out to Samsung.

Unfortunately this app is not available for your model. Please check back to our App Store for updates: http://www.samsung.com/us/appstore/browse

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
Customer Avatar
Username 
SamsungJessica
0points
0out of 0found this answer helpful.
Question

Facebook App does not show Wall, Video, or Pictures

The Facebook App is not showing the text and images from the Walls for myself or most of my friends. When I go on Facebook from my PC there is much on each of the Walls, videos, and pictures. From the Samsung App there is most often nothing. Maybe because the App does not handle the new Timeline version of the Wall? But why do very few of the images/pictures appear? It seems like this app needs an update. Are others getting the same results?

Steve
asked 10 months ago
Customer Avatar
Username 
Steve201112
Washington DC metro area
on UN40ES6100F
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The Facebook app is not developed by Samsung and we are not able to provide support for it. For further information please contact the app manufacturer or check the Samsung App Store periodically for updates.

Thank you for being a Samsung customer.

The Samsung Online Support team.
answered 10 months ago
Customer Avatar
Username 
Samsungtech74
-2points
0out of 2found this answer helpful.
1 2 3 4 next>>
Copyright © 1995-2010 SAMSUNG All rights reserved.