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Customer Questions & Answers for
UN40EH5300F

Customer Questions & Answers:
85 Questions
 | 
90 Answers

Questions & Answers for samsung UN40EH5300F

Question

Facebook & Netflex apps

I can not sign onto Facebook or Netflex thru the app on the smart hub. Need directions
asked 2 years, 4 months ago
sugarbaby
Clermont, FL
on UN40EH5300F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question.

If you have a USB or Bluetooth for LED 6500 Series and above, PDP TV keyboard attached to the TV, and the screen is displaying the QWERTY keyboard, you can use the attached keyboard just like a regular keyboard. Type a character
and the character appears on the screen.

If you don't have a USB or Bluetooth keyboard attached and the QWERTY keyboard is displayed, use your remote to highlight and then select letters, numbers, and symbols on the keyboard one at a time.
- Select the Caps or Shift button to display Capital letters. Select again to re-display lower case.
- Select the 1 or star button to display symbols and icons. Select again to re-display letters.
- If XT9 Text Input is On, words will appear in a ribbon at the top of the page. Select the D button to select a word in the ribbon.
answered 2 years, 4 months ago
SamsungTech42
-2points
1out of 4found this answer helpful.
Question

what wireless keyboard is available

asked 1 year, 10 months ago
1lew1lou
on UN40EH5300F
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
I just purchased the UN40EH5300F and at the same time purchased a wireless keyboard by Logitech Model K400 and works fine. It connects to a USB port on the side of the tv, super simple.
Sandy
answered 1 year, 9 months ago
SandyMac
Florence, KY
+7points
7out of 7found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you refer to the following support article for more info:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411216&modelname=UN40EH5300F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
answer 3
From the available information, although this model will offer compatibility with a traditional standard USB keyboard and mouse, it will not offer support for wireless peripherals.

-MrSamsung
answered 1 year, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I have a un40eh5300 tv in one room, my question is: if I put a un32eh5300 in an ajoining room will the remotes interact with each other?

asked 1 year, 10 months ago
JoeKat
Ms.
on UN40EH5300F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Please use the All Share Control App from your Android phone, using this you can control multiple Samsung products.
answered 1 year, 9 months ago
Susheel
IL
+1point
1out of 1found this answer helpful.
answer 2
Thanks for reaching out to Samsung!

The remote will work for both TVs, but they will not interfere with each other if you are in separate rooms. If you have any further questions, don't hesitate to ask.

Thanks!

Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTechJessica
0points
0out of 0found this answer helpful.
Question

What keyboard and mouse are available

asked 1 year, 10 months ago
1lew1lou
on UN40EH5300F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

We recommend you refer to the following support article for more info:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411216&modelname=UN40EH5300F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
From the available information, although this model will offer compatibility with a traditional standard USB keyboard and mouse, it will not offer support for wireless peripherals.

-MrSamsung
answered 1 year, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I delete an app.?

asked 1 year, 9 months ago
JoeKat
Ms.
on UN40EH5300F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If it's an app that you downloaded/ran, highlight the app and press tools on the remote then select Delete from the menu.
answered 1 year, 9 months ago
SandyMac
Florence, KY
+1point
2out of 3found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406302&modelname=UN40EH5300F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

No signal from HDMI input or DVD AV cables

I plugged in my DVD player and changed the source to AV to watch a DVD. It worked without issue for one day. Now, the TV says there is "no signal" when I plug in my laptop via the HDMI cable, or the DVD player via the AV cables. PLEASE HELP ASAP!
asked 1 year, 8 months ago
amsundst
Washington, DC, USA
on UN40EH5300F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Please also review this support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=146940&modelname=UN40EH5300F

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=119121&modelname=UN40EH5300F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Can I add Amazon streaming?

I have Amazon on my Roku on another tv and would like to know how I can add it to my Samsung smart tv.
asked 2 years, 5 months ago
sheilatn
St. Peters, MO
on UN40EH5300F
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

At this time, there is not an Amazon VOD (video on demand) app for the 2012 HDTV line. If one is made available and an agreement is reached between Amazon & Samsung, it will be added to the lineup. We recommend that you refer to the following link for more info.

http://www.samsung.com/us/appstore/browse

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, environment, firmware & software downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_mdl_name=UN40EH5300F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
0points
1out of 2found this answer helpful.
Question

How do I activate youtube tv on my smart tv

asked 2 years, 4 months ago
okmartin
Laguna Beach, CA, USA
on UN40EH5300F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Support for specific apps is handled by the app developer. In this case, Google develops the YouTube app. Please contact Google to determine what you may need to do in order to activate the app.
answered 2 years, 4 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

cant activate my netflix

instead of asking if im a new member or not it just says it cannot connect
asked 2 years, 5 months ago
Anonymous
on UN40EH5300F
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. Have you tried updating the firmware for this HDTV? According to our research, a new update was issued on 4/19/2012. You can refer to the following article to learn how to perform this upgrade if necessary.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168699&modelname=UN40EH5300F&modelcode=&session_id=PxqWdQmJCVqslWhRS1SWTLcjDJXy2N1TvlD03gHM5q8PLy5XnClq%21-1721297013%211358249754%211337010710991

If the issue persists, we recommend a factory reset, which you learn more about here.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5306&prd_ia_cd=N0000058&map_seq=31175

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, environment, firmware & software downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_mdl_name=UN40EH5300F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

my tv cannot play mkv file. How can i play it? Please help me! Thank you

asked 2 years, 4 months ago
Tamnguyen
Arlington, TX, USA
on UN40EH5300F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Make sure that you have the right codec in addition to the mkv container. I've attached an image from the manual to guide you.
Image(s)
User submitted image
answered 2 years, 4 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Remote

What remote control with a QWERTY keyboard functionality is compatible with this TV?
asked 2 years, 4 months ago
BenSch
Cocoa, FL, USA
on UN40EH5300F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

This wireless keyboard should meet your needs.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-VG-KBD1000.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
-2points
1out of 4found this answer helpful.
Question

Why won't my tv connect to wi-fi?

When I first bought the tv, the wi-fi worked perfect. After a 2 weeks we started experiencing trouble with it. It keeps saying that the tv is unable to connect and when I try to fix the problem by going into network settings to connect it to our home wi-fi, it scans and then turns off. This is the second time the tv has done this and this time I am unable to fix it on my own.
asked 2 years, 3 months ago
rahrahsloom
Baltimore, MD, USA
on UN40EH5300F
+1point
3out of 5found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you consider a power cycle of your network. Please follow the instructions below:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151416&modelname=UN40EH5300F&modelcode=&session_id=P1TwLJtXLNHtTQKHNMJjSyjyTyy9S1Cr47WLhGDhTkdKktXS7T7b%211563613049%21-2054320912%211341510640121

If the issue persists, we recommend you consider a factory reset of your TV.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

If all else fails, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-2points
1out of 4found this answer helpful.
Question

the cnet app is out of sync, how can this be fixed?

YOUTUBE and NETFLIX work great. Also using the web browser, FOXNEWS looks great and in-sync. CNET starts OK but after about one minute the audio stops and the video continues, after several seconds the video freezes and the audio continues. Obviously it is not possile to watch.
I might add that I have a good and consistent 10 meg DSL line. In fact using the web browser and contacting the CenturyLink test site I get download speeds of about 5 mbs on every test.
asked 2 years, 3 months ago
Redpoco
Wellsville, Kansas 66092
on UN40EH5300F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a factory reset of your TV.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

If the issue persists following a factory reset, we recommend you reach out to CNET for additional support, as they are responsible for building the app.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Netflix stopped working on My Smart TV yesterday 7/19

Netflix stopped working on My Smart TV yesterday 7/19.
It works on my other devices just not on the smart TV.
And when it does not connect it just hangs and I have to power off the TV to regain control
asked 2 years, 3 months ago
NealW
Charlotte, NC
on UN40EH5300F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a factory reset of your TV.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

Once the reset is complete, once you have your TV reconnected to your home network, we recommend you make sure and apply the latest firmware update before setting up Smart Hub again.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

When will the CNET and Facebook apps be updated ?

The CNET app does not play back properly, the video and audio are not in sync and keep freezing. Also the Facebook app is terrible, there is no NEWS FEED and the photos are too small to see.
For your info we have 10mbs service and Netflix and Youtube work flawlessly.
Thanks for your help, Jack.
asked 2 years, 3 months ago
Redpoco
Wellsville, Kansas 66092
on UN40EH5300F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Sorry for the issues with those apps. Unfortunately, you will need to reach out to the developers of those apps.

Thank you for being a Samsung customer!
answered 2 years, 3 months ago
SamsungTech13
-1point
1out of 3found this answer helpful.
Question

Problem with buffering while streaming then locks up

I just got my smart tv connect to internet fine but when I try to steam from various streaming players the first time it goes to commercial or tries to buffer the system locks up. Sometimes I can move the progress forward and get a later part of video other times it won't. Do I need a special router or a higher internet wi-fi speed? or am I doing something wrong with my tv set up?
asked 2 years, 2 months ago
amymarie
colorado
on UN40EH5300F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We have insufficient details to give a definite answer to your problem. Please contact us at qasupport@sea.samsung.com and let us know what apps you're using that result in this behavior. Also, if you could attach a picture or even better a video of the when it freezes, that would be great. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
1out of 2found this answer helpful.
Question

LED TV UN40EH5300F

I have Galaxy Tab and installed SamSung Smart Tab app for Dual View. So that I can view TV program in the Tab as well. But it is not working. So will it be available later with software upgradation or what is the solution?
asked 2 years, 1 month ago
Sugata
on UN40EH5300F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Is this the app you are referring to?

https://play.google.com/store/apps/details?id=com.sec.smartview&hl=en

If so, the Description area indicates that your TV is not a supported model. Also, we cannot speculate on the release of updates to our products or apps.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

KEYBOARD

Since this is a Smart TV and I can access the internet, is there some way I can hook up a keyboard to search the internet instead of using the arrow keys on the remote?
asked 2 years ago
Lawools
Idaho
on UN40EH5300F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411216&modelname=UN40EH5300F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

How do i connect my laptop to my smarttv

I'd like to look at my computer on my 40 inch screen but there is no computer input. So how do i make this happen?
asked 2 years, 1 month ago
Siete
Chicago, IL, USA
on UN40EH5300F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting guide:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154758&modelname=UN40EH5300F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

How to do a factory reset

asked 2 years ago
Stin
on UN40EH5300F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Please refer to the following support article for factory reset instructions for your TV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN40EH5300F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
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