Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung device. If you'll refer to the following link, there is a video for "Plastic Stand Assembly - 2012 Smart TV" that should appear under the main video that appears on the page under Product Support Videos.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000058&prd_mdl_cd=UN40EH5050FXZA

If you have any additional concerns, please feel free to reply back and we will do our best to address them.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 1 year ago

Username

SamsungTech73

-1point

0out of 1found this answer helpful.

answer 2

I had the same issue. Put the face down on the bed or soft surface and unscrew the section attached to the TV. When reattaching that part move it around until it fits in completely flat in that slot. That' s it !

Best answer

answered 1 year ago

Username

DRAD8

Boston, MA, USA

+2points

2out of 2found this answer helpful.

Question

HDMI Working

Is there any software for getting HDMI port to work?

Tags: features, compatibility, how to use

asked 1 year, 2 months ago

Username

ImHotep

-2points

0out of 2found this question helpful.

1 answer

Answers

answer 1

I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung

Staff

answered 1 year, 2 months ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

status

why don't i see the status of problem # 4115845375? what is the status?

Tags: miscellaneous

asked 8 months ago

Username

jtbenny

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We will look up this transaction number and reach out to via email or phone.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 8 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

I need a few replacement screws for the stand attachment, how can I get them?

I have 3 screws missing, when I purchased the device ( I purchased it as a floor model) The 1st screw is missing from where the stand attaches to the rotational base, the 2 other screws are where the stand attaches to the TV unit.

I'd like to know how to order these screws or replace them.

Tags: setup & installation

asked 3 months, 2 weeks ago

Username

jdecho8

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend purchase one of each:

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-6001-002755.aspx?model=UN40EH5050FXZA

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-6001-002757.aspx?model=UN40EH5050FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 3 months, 2 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Does my new TV supports PAL format?

Hi, I have purchased Samsung 40" 5050 series TV and its model number is UN40EH5050F.

I have bought this in USA and after using it here, I would like to take this to India (my home country).

Please could you confirm whether it supports PAL format as most of the dish connections in India has this format? And also, please confirm whether this supports power upto 240 Volts?

Regards,
Venu

asked 2 months, 2 weeks ago

Username

Anonymous

Denver, CO, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

There are mainline power differences between the USA and the rest of the world. There are also different formatting requirements for these different countries. This formatting may be incompatible with the TV. Before the customer decides to take the TV out of the country, please make these considerations:

1. The USA is on a 110v 60hz power standard, where-as most other countries use a 240v 50hz standard. A converter would be needed to power the TV in a country using the 240v system.

2. TVs purchased in the USA are not compatible with the PAL broadcasting system without a converter.

3. The US standard frame rate is 30 frames per second (FPS), whereas the PAL standard is 25 FPS.

4. If the TV is removed from the USA, it will need to be shipped back into the country to have any service under Samsung's warranty. The warranty only applies when the TV is the USA.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 2 months, 2 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

How to connect laptop to tv

I want to use TV as monitor for Apple MacBook Pro.

Tags: miscellaneous

asked 6 months ago

Username

corgihog

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154786&modelname=UN40EH5050F

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

On the UN40EH5050f

WHAT TYPE OF CONNECTION IS NEEDED TO CONNECT A SAMSUNG SOUNDBAR, IS IT HDMI OR SOMETHING ELSE? WHAT TYPE OF CONNECTION IS NEEDE TO HOOK UP A SAMSUNG BLU RAY PLAYER-IS IT HDMI OR SOMETHING ELSE?

Tags: setup & installation

asked 8 months ago

Username

neontuna

United States

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Here's a guide that should assist you: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154733&modelname=UN40EH5050F&modelcode=UN40EH5050FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 8 months ago

Username

SamsungTech42

0points

1out of 2found this answer helpful.

Question

why does the channel display bar jump when changing channels?

asked 8 months ago

Username

Shadow08902

North Brunswick

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and provide us with a picture or a video of the behavior. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 8 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

how do I cancel the "energy savings" feature on my 40" LEDseries 50?

Tags: setup & installation

asked 4 months, 1 week ago

Username

babyray

Ashburn, VA, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. You can do so by going to: Menu > Setup > Eco Solution > Energy Savings > Off. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

What is the part number of my display? What is the panel number of my display?

model # UN40EH5050F

Tags: display

asked 3 months, 1 week ago

Username

penswrite

seattle

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 3 months, 1 week ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

VGA to HDMI adapter.

Hello,
I have a laptop with no HDMI connector but it has a VGA connector, i would like to get a VGA to HDMI adapter to connect my laptop to my new UN40EH5050fxza TV. Can you please advise me what to buy and from whom?

Thank you.

Tags: what to buy

asked 1 year, 1 month ago

Username

PAPITO

TAMPA, FLA.

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Althougt Samaung does not offer a VGA to HDMI cable for purchase, you can find one at your local electronics retailer.

-MrSamsung

Staff

answered 1 year, 1 month ago

Username

MrSamsung

Samsung HQ

0points

0out of 0found this answer helpful.

Question

What is the most recent firmware for the un40eh5050 led tv?

When i went to update my tv's firmware it was a higher number than the firmware i downloaded from this site, does that mean anything? I'm starting to wonder if i did a rollback instead of an update. Any help would be greatly appreciated.

Tags: firmware

asked 7 months ago

Username

kdubb

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

The latest available firmware via the official product support page for your TV is 1012.3. For additional instruction on checking the firmware version and applying the update, we recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN40EH5050F

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 7 months ago

Username

SamsungTech73

-4points

0out of 4found this answer helpful.

Question

Is it o.k. to plug my earphones into the audio out mini port at the back of the t.v.?

Tags: audio

asked 11 months ago

Username

kulalani

hawaii

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for your question. Your TV produces a fixed audio out signal. So while you may connect it up that way, unless your earphones supply a separate power source, you cannot decrease or increase the volume.

Staff

answered 11 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

I have hooked up my UN40EH5050FXZA TV purchased 9/22/2012 to my VCR and CD/DVD. What channel do I set the TV on to use the VCR and DVD players?

Tags: setup & installation

asked 7 months ago

Username

bill33weng

Hampton, Virginia

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

You don't need to tune to a specific channel to view DVD or VCR content. You need to power on whichever device you wish to use with the TV and then press the SOURCE button on your TV remote to switch to the proper input source depending on the type of connection cabling used.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 7 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

On Modael 5-5050 40"LED TV, is this set supposed tomhave a slight slant on the stand? Ours tilts slightly back toward the top of the set.

This is our 2nd 40" Samsung TV, and the first stands straight up, but the second, newer model 5-5050 seems to lean backwards in the stand. We cannot find another way of placing it in the stand. Does it, or should it stand perfectly straight from top to bottom edge?

Tags: setup & installation

asked 5 months, 1 week ago

Username

buzzBarb

Boca Raton, FL

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. I've attached a video that demonstrates how to install your stand. Thank you for being a Samsung customer!

The Samsung Online Support Team

Video

(click to see the video)

Staff

answered 5 months, 1 week ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

which firmware is the most up to date 1018.1 or 1012.33

asked 3 months, 1 week ago

Username

kdwkdwkdw

New York, NY, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We have consulted with our TV specialist and he indicates that the firmware with the higher number is almost always the latest. The best way to rule that out is that if you attempt a firmware update over the TV while networked and there are no new updates, your TV has the latest firmware. You still have the option to check online and apply the firmware via USB as well.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168699&modelname=UN40EH5050F

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 3 months, 1 week ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

how to delete a product?

40" led 5050 I do not own

Tags: miscellaneous

asked 1 month ago

Username

Anonymous

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

At this time, there is not a way to remove any registered items from your online account. Please know that Samsung is aware that customers wish to have the ability to remove any registered products they no longer own from their accounts. At this time, the only recommendation we can make would be to delete the account associated with the products you no longer own and create a new one.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 weeks, 1 day ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

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