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Customer Questions & Answers for
UN40D6000SF

Customer Questions & Answers:
526 Questions
 | 
328 Answers

Questions & Answers for samsung UN40D6000SF

Question

Can the remote control (AA59-00443A) be programed to operate non Samsung DVD & Cable Box?

asked 3 years, 5 months ago
DARJ
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, the Samsung TV remotes are one device remotes, meaning they will only have control over the TV itself. However, using HDMI and Anynet+ on your TV and on other Samsung products that offer this feature, you will be able to have some control over their functions.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is it possible to get a printed copy of the E-manual for the Samsung 40" 6000???

asked 3 years, 7 months ago
jan516
Pomona, CA
on UN40D6000SF
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Unless you have a program like Adobe Professional you can't change the background.
You can convert to .txt but it's not the most user friendly format.
answered 2 years, 10 months ago
warcrypt
San Antonio, TX
0points
0out of 0found this answer helpful.
answer 2
I did print it, but the background is all black so eats up the toner.
answered 3 years, 4 months ago
KarenH
0points
0out of 0found this answer helpful.
answer 3
approx 300pages...i wish too...i just sat in front of the tv with my laptop..and went page by page to learn about it....
answered 3 years, 7 months ago
jimy3000
0points
0out of 0found this answer helpful.
Question

how can I get netflix in to my LED TV?

I have a netflix account. I need to down load movies in to my ethernet connected LED TV. How can I get the netflix app?
asked 3 years, 8 months ago
maximiliano
on UN40D6000SF
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Open the SMART interface by clicking the button on your remote, and select Samsung apps. Go to the video section and select Netflix.
Once you've downloaded this, you'll enter in your account information.

It's also in the "Most popular" section in the SMART interface that downloads about 12 apps.

Hope this helps.
answered 2 years, 10 months ago
warcrypt
San Antonio, TX
0points
0out of 0found this answer helpful.
answer 2
I have a netflix account. I want to view instant stream movies. How do I do that?
answered 3 years, 2 months ago
retire07
Cockeysville,MD.
0points
0out of 0found this answer helpful.
answer 3
Depends on which model TV you have. TV such as those from the C8000 and possibly lower model series have TV@internet built in where apps can be downloaded through Samsung. One of those apps is Netflix.
answered 3 years, 8 months ago
ibuyufo
San Francisco, CA
0points
0out of 0found this answer helpful.
Question

How do I get my new UN40D6000SF TV to show in 120Hz? It now shows (in the top left corner when I press the info button ) in 60Hz.

The picture is not as crisp as it should be. I have Att Uverse.
asked 3 years, 7 months ago
gfhoran
Houston, Texas
on UN40D6000SF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
All signals from the cable come in at 60Hz. The TV itself bumps up the signal to 120Hz. I was concerned about this also and call Samsung and this is the info they gave me.If the picture is not crisp it could be the service your using or the channel is not HD. Mine is so clear that it's lifelike. Hope this helps.
answered 2 years, 10 months ago
bassnman81
Lake Norman NC
0points
0out of 0found this answer helpful.
answer 2
not possible...the 60hz is max signal from cable companies etc.. i believe....crispness may be another issue with settings.
answered 3 years, 7 months ago
jimy3000
0points
0out of 0found this answer helpful.
Question

Where can i purchase a qwerty samsung remote control?

I just bought a 40" LED smart tv, and it did not come with a keyboard remote. it is too difficult to type on a regular remote, where can i buy the qwerty one?
asked 3 years, 7 months ago
mfullmer5
on UN40D6000SF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The Qwerty remote only works with the 63000 models and up. You can purchase the remore online on the samsung site
answered 2 years, 11 months ago
Anadah
0points
0out of 0found this answer helpful.
answer 2
Unfortunately, the UN40D6000 is not compatible with the QWERTY remote.

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

tv will not turn om

tv will not turn on. The red light just flashes. Real bummer since tv is just 1 week old.
asked 3 years, 3 months ago
bastrop1234
bastrop texas
on UN40D6000SF
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Make sure you have an input. Such as cable box, antenna, dvd, etc. plugged in and turned on
answered 3 years, 3 months ago
T53186
Waukesha, WI
-1point
0out of 1found this answer helpful.
answer 2
Try unplugging all cables and devices from the unit. Then pull the power cord out for 2 min. Then plug just the power cable back in and turn the unit on. If it still dosn't boot you have got a fride component in the unit.
answered 3 years, 3 months ago
LesGG3
Fox River Grove Illinois
0points
0out of 0found this answer helpful.
Question

HDMI cable

I have a HDMI cable attached from my DVD player to my new TV. The TV won't recognize that the DVD player is there. What could be the problem? I have tried the different ports on the TV and done the refresh thing in tools for each port.
asked 3 years, 7 months ago
curlytopgirl
on UN40D6000SF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
YOU NEED TO SELECT HDMI FROM THE CONNECTION MENU
answered 2 years, 8 months ago
XSPEEDMASTER
WESTERN WASHINGTON
+1point
1out of 1found this answer helpful.
answer 2
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do i connect to internet

asked 2 years, 7 months ago
Jodygirl
on UN40D6000SF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
THIS DEPENDS ON WHAT YOU HAVE, IF YOU HAVE A WIRELESS (WIFI)
NETWORK, ALL YOU NEED IS AN ADAPTER SAMSUNG MAKES A WIRELESS ADAPTER THAT PLUGS INTO THE BACK OF THE SET, THEN YOU WILL NEED TO GO THE THE TV MENU AND SET UP YOUR TV
IF YOU DONT HAVE WIFI ON YOUR NETWORK YOU CAN USE A WIRED
CONNECTION
ALL THIS INFO IS IN THE MANUAL FOR THE TV
answered 2 years, 7 months ago
XSPEEDMASTER
WESTERN WASHINGTON
0points
0out of 0found this answer helpful.
answer 2
Please follow the link below for detailed instructions on how to connect your TV to a home network, how to set up Smart TV and how to download Samsung Apps. If you continue to have an issue, please contact Samsung service at 800-SAMSUNG directly.

Network Setup:
Built-in WIFI- http://www.samsung.com/us/support/s...
With Linkstick- http://www.samsung.com/us/support/s...
With Ethernet Cable- http://www.samsung.com/us/support/s...

Smart TV setup:
http://www.samsung.com/us/support/s...

Samsung Apps:
http://www.samsung.com/us/support/s...

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do you get the CC button to work on our new TV? When we click the button it says, "not available."

asked 3 years, 7 months ago
6d6a6ve
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
CC is dependent on the signal being sent to the TV the CC button only works if your tv is the digital tuner if you are using cable or U verse for example you need to use the CC options that are used in the cable box. The CC signal isn't sent to the TV unless the cable is directly plugged into the tv itself without the use of a cable box.
answered 3 years, 3 months ago
LesGG3
Fox River Grove Illinois
0points
0out of 0found this answer helpful.
Question

TV connected to DVD player

I asked this question on March 27th and have not heard anything. PLEASE I NEED HELP!! I have my DVD player hooked up to my new TV. I am using a HDMI cable and the TV won't recognize that there is anything hooked up. I have tried every port on the back of the TV and have refresh the heck out of everything. I can't enjoy my new TV without my DVD player. Please respond in a timely manner. I am at the end of my rope.
asked 3 years, 7 months ago
curlytopgirl
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device and I'm sorry for the delay. However, with the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

When I customize my picture settings, they keep chaging back automatically after a while. How do I save the picture setting?

I recently bought a UN40D6000, LED.
asked 3 years, 7 months ago
Chris3026
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It seems that your unit is actually in Store Demo Mode. To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

When I push the info button it shows that the TV is 1080p and 60hz. The TV is advertised as a 120hz.

Do I have to change anything to get it to operate at 120hz?
asked 3 years, 7 months ago
jgur2000
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
it's a common issue..the signal from cable or wherever is rarley over 6ohz..nothing to worry about..if you google this topic you will find lot's of discussion on it..nothing to worry about...
answered 3 years, 7 months ago
jimy3000
0points
0out of 0found this answer helpful.
Question

MLB.Tv app keeps freezing and then the Tv re boot?

I am having a problem with the MLB.TV app freezing and the tv re booting. What should I do?
asked 3 years, 7 months ago
sarasotateacher
sarasota fl
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information or live help on Apps for your device, please refer to http://www.samsung.com/us/appstore/....

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
-2points
0out of 2found this answer helpful.
Question

I just bought the 40" 6000 and it says I have to buy the wifi add-on, so where is it?

There is no indication on your web site of that Wifi thing. Really not helpful
asked 3 years, 8 months ago
jchandler
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
UN40D6000 doesn't come with the wifi adapter. In order to connect to your wireless netwrok, you will need to get the wifi adapter from Samsung or you can get an aftermarket one that's compatiable with your TV.
answered 3 years, 6 months ago
purplerain
New York
0points
0out of 0found this answer helpful.
Question

What USB Wi-Fi adapter brands are compatible with this TV?

I have a couple USB 802.11N Wi-Fi adapters (Linksys and a couple more).
Are they compatible with this TV?
asked 3 years, 8 months ago
LB1961
Centreville, VA
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No, you must use a Samsung Wireless LAN Adapter.
answered 3 years, 7 months ago
Anonymous
+2points
2out of 2found this answer helpful.
Question

upgrade firmware for 3d

I have a un40d6000sf and the Hub for new app 3D says after I try to review it to "down load both firmware and the instructions on you pc. I have gone to www.samsung.com/us/support/ and there is no upgrade icon or window. please help.
asked 3 years, 6 months ago
kmillikin
home
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry for the confusion. The D6000 will not have access to any 3D content. 3D is actually a hardware feature and cannot be software upgraded to 3D.

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

Can't register Facebook account

I've downloaded the app onto my UN46D6000, and after painstakingly entering my Facebook username and password twice, it says it is invalid (or something to that affect). How do I log in???
asked 3 years, 6 months ago
lisa97225
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please follow the link below for more information on troubleshooting Facebook.

http://support-us.samsung.com/cyber...

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can you tell me what the on mode power consumpion is for the un40d6000sf?

asked 3 years, 7 months ago
MyKey66
NY
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although the wattage and amperage numbers are not readily available (since daily usage varies from owner to owner depending on settings and content), I can say that most all current generation Samsung TVs are EnergyStar compliant. This ensures the best possible performance with minimal power usage.

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

a timer must be set on my tv that says in 10 seconds your tv will turn off..and it counts down and shuts off...What is set wrong on my tv?

asked 3 years, 7 months ago
anniejude6
Williamstown WV
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Most likely, the TV is on a timer that may have been accidentally set. In order to access the timer, you will want to head into the TV's menu, then into the setup sub-menu. Once there head into the time option, and you should see the timer setup. Also you can press the "Tools" button on your remote to bring up the mini menu where you can easily select your timer settings.

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I download/install firmware/software on an iMac?

asked 3 years, 6 months ago
applejar
corpus christi
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, the AllShare feature is only compatible with devices that offer the DLNA certifications. Devices that do not offer DLNA can still connect to the TV through a 3rd party application for media streaming. Unfortunately, Samsung cannot recommend any 3rd party applications for use with the AllShare feature since we cannot provide support for said applications.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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