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Customer Questions & Answers for
UN40D6000SF

Customer Questions & Answers:
525 Questions
 | 
327 Answers

Questions & Answers for samsung UN40D6000SF

Question

Can the remote control (AA59-00443A) be programed to operate non Samsung DVD & Cable Box?

asked 3 years, 4 months ago
DARJ
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, the Samsung TV remotes are one device remotes, meaning they will only have control over the TV itself. However, using HDMI and Anynet+ on your TV and on other Samsung products that offer this feature, you will be able to have some control over their functions.

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how can I get netflix in to my LED TV?

I have a netflix account. I need to down load movies in to my ethernet connected LED TV. How can I get the netflix app?
asked 3 years, 7 months ago
maximiliano
on UN40D6000SF
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Open the SMART interface by clicking the button on your remote, and select Samsung apps. Go to the video section and select Netflix.
Once you've downloaded this, you'll enter in your account information.

It's also in the "Most popular" section in the SMART interface that downloads about 12 apps.

Hope this helps.
answered 2 years, 9 months ago
warcrypt
San Antonio, TX
0points
0out of 0found this answer helpful.
answer 2
I have a netflix account. I want to view instant stream movies. How do I do that?
answered 3 years, 1 month ago
retire07
Cockeysville,MD.
0points
0out of 0found this answer helpful.
answer 3
Depends on which model TV you have. TV such as those from the C8000 and possibly lower model series have TV@internet built in where apps can be downloaded through Samsung. One of those apps is Netflix.
answered 3 years, 6 months ago
ibuyufo
San Francisco, CA
0points
0out of 0found this answer helpful.
Question

Is it possible to get a printed copy of the E-manual for the Samsung 40" 6000???

asked 3 years, 6 months ago
jan516
Pomona, CA
on UN40D6000SF
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Unless you have a program like Adobe Professional you can't change the background.
You can convert to .txt but it's not the most user friendly format.
answered 2 years, 9 months ago
warcrypt
San Antonio, TX
0points
0out of 0found this answer helpful.
answer 2
I did print it, but the background is all black so eats up the toner.
answered 3 years, 3 months ago
KarenH
0points
0out of 0found this answer helpful.
answer 3
approx 300pages...i wish too...i just sat in front of the tv with my laptop..and went page by page to learn about it....
answered 3 years, 6 months ago
jimy3000
0points
0out of 0found this answer helpful.
Question

How do I get my new UN40D6000SF TV to show in 120Hz? It now shows (in the top left corner when I press the info button ) in 60Hz.

The picture is not as crisp as it should be. I have Att Uverse.
asked 3 years, 6 months ago
gfhoran
Houston, Texas
on UN40D6000SF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
All signals from the cable come in at 60Hz. The TV itself bumps up the signal to 120Hz. I was concerned about this also and call Samsung and this is the info they gave me.If the picture is not crisp it could be the service your using or the channel is not HD. Mine is so clear that it's lifelike. Hope this helps.
answered 2 years, 9 months ago
bassnman81
Lake Norman NC
0points
0out of 0found this answer helpful.
answer 2
not possible...the 60hz is max signal from cable companies etc.. i believe....crispness may be another issue with settings.
answered 3 years, 6 months ago
jimy3000
0points
0out of 0found this answer helpful.
Question

HDMI cable

I have a HDMI cable attached from my DVD player to my new TV. The TV won't recognize that the DVD player is there. What could be the problem? I have tried the different ports on the TV and done the refresh thing in tools for each port.
asked 3 years, 6 months ago
curlytopgirl
on UN40D6000SF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
YOU NEED TO SELECT HDMI FROM THE CONNECTION MENU
answered 2 years, 7 months ago
XSPEEDMASTER
WESTERN WASHINGTON
+1point
1out of 1found this answer helpful.
answer 2
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Where can i purchase a qwerty samsung remote control?

I just bought a 40" LED smart tv, and it did not come with a keyboard remote. it is too difficult to type on a regular remote, where can i buy the qwerty one?
asked 3 years, 6 months ago
mfullmer5
on UN40D6000SF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The Qwerty remote only works with the 63000 models and up. You can purchase the remore online on the samsung site
answered 2 years, 10 months ago
Anadah
0points
0out of 0found this answer helpful.
answer 2
Unfortunately, the UN40D6000 is not compatible with the QWERTY remote.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

tv will not turn om

tv will not turn on. The red light just flashes. Real bummer since tv is just 1 week old.
asked 3 years, 2 months ago
bastrop1234
bastrop texas
on UN40D6000SF
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Make sure you have an input. Such as cable box, antenna, dvd, etc. plugged in and turned on
answered 3 years, 2 months ago
T53186
Waukesha, WI
-1point
0out of 1found this answer helpful.
answer 2
Try unplugging all cables and devices from the unit. Then pull the power cord out for 2 min. Then plug just the power cable back in and turn the unit on. If it still dosn't boot you have got a fride component in the unit.
answered 3 years, 2 months ago
LesGG3
Fox River Grove Illinois
0points
0out of 0found this answer helpful.
Question

How do i connect to internet

asked 2 years, 6 months ago
Jodygirl
on UN40D6000SF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
THIS DEPENDS ON WHAT YOU HAVE, IF YOU HAVE A WIRELESS (WIFI)
NETWORK, ALL YOU NEED IS AN ADAPTER SAMSUNG MAKES A WIRELESS ADAPTER THAT PLUGS INTO THE BACK OF THE SET, THEN YOU WILL NEED TO GO THE THE TV MENU AND SET UP YOUR TV
IF YOU DONT HAVE WIFI ON YOUR NETWORK YOU CAN USE A WIRED
CONNECTION
ALL THIS INFO IS IN THE MANUAL FOR THE TV
answered 2 years, 6 months ago
XSPEEDMASTER
WESTERN WASHINGTON
0points
0out of 0found this answer helpful.
answer 2
Please follow the link below for detailed instructions on how to connect your TV to a home network, how to set up Smart TV and how to download Samsung Apps. If you continue to have an issue, please contact Samsung service at 800-SAMSUNG directly.

Network Setup:
Built-in WIFI- http://www.samsung.com/us/support/s...
With Linkstick- http://www.samsung.com/us/support/s...
With Ethernet Cable- http://www.samsung.com/us/support/s...

Smart TV setup:
http://www.samsung.com/us/support/s...

Samsung Apps:
http://www.samsung.com/us/support/s...

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I can't get the time to display?

asked 3 years, 7 months ago
caponhi
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It only displays on over the air channels.
answered 3 years, 6 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

How do you get the CC button to work on our new TV? When we click the button it says, "not available."

asked 3 years, 6 months ago
6d6a6ve
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
CC is dependent on the signal being sent to the TV the CC button only works if your tv is the digital tuner if you are using cable or U verse for example you need to use the CC options that are used in the cable box. The CC signal isn't sent to the TV unless the cable is directly plugged into the tv itself without the use of a cable box.
answered 3 years, 2 months ago
LesGG3
Fox River Grove Illinois
0points
0out of 0found this answer helpful.
Question

Why is there an overlaying picture?

I have the same picture fully overlapping the picture.
asked 3 years, 6 months ago
ACKassing
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I am trying to open photos from my home computer but when I pick the image and try to open I get the error message saying this format not supported.

What type images does the TV support?
asked 3 years, 6 months ago
CharlesL
Powder Springs, GA
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, it seems that the Samsung TVs will only support the JPEG picture format.

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

want to know if this tv is 3D,model name UN40D6000SF

is this product or tv is 3D
asked 3 years, 6 months ago
stevecorwing
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The UN40D6000 is not a 3D unit.

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i switch from store mode to home mode?

nm
asked 3 years, 6 months ago
idiot
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It seems that your unit is actually in Store Demo Mode. To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I just bought the 40" 6000 and it says I have to buy the wifi add-on, so where is it?

There is no indication on your web site of that Wifi thing. Really not helpful
asked 3 years, 7 months ago
jchandler
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
UN40D6000 doesn't come with the wifi adapter. In order to connect to your wireless netwrok, you will need to get the wifi adapter from Samsung or you can get an aftermarket one that's compatiable with your TV.
answered 3 years, 5 months ago
purplerain
New York
0points
0out of 0found this answer helpful.
Question

TV connected to DVD player

I asked this question on March 27th and have not heard anything. PLEASE I NEED HELP!! I have my DVD player hooked up to my new TV. I am using a HDMI cable and the TV won't recognize that there is anything hooked up. I have tried every port on the back of the TV and have refresh the heck out of everything. I can't enjoy my new TV without my DVD player. Please respond in a timely manner. I am at the end of my rope.
asked 3 years, 6 months ago
curlytopgirl
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device and I'm sorry for the delay. However, with the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I browse internet on Samsung D6000 series LED Tv

asked 3 years, 6 months ago
Neetha
Englewood, CO, USA
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although the D6300 and D6900 and higher models will offer a web browser, the D6000 does not.

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
-2points
0out of 2found this answer helpful.
Question

Does this TV have a web browser?

I've seen several areas that suggest a web browser is available, but I have not found one. Is it available on this product?
asked 3 years, 6 months ago
onelilflutterby
Oregon
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
no it does not 100% sure on this....can't quote you where i saw it..but it's the higher models that have a web browser...
answered 3 years, 6 months ago
jimy3000
0points
0out of 0found this answer helpful.
Question

When I customize my picture settings, they keep chaging back automatically after a while. How do I save the picture setting?

I recently bought a UN40D6000, LED.
asked 3 years, 6 months ago
Chris3026
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It seems that your unit is actually in Store Demo Mode. To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Could I apply AC 220V to UN46D6000SF?

Hello,

Could you let me know UN46D6000SF works at AC220V power supply?
The specification says that it works at 110V. However, many people say that it will also work at 220V .
I would like to confirm it.

Thanks,
asked 3 years, 6 months ago
wanttoknowaboutsamsungtv
CA
on UN40D6000SF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All UN, PN and LN units (North American Units) will only have support for NTSC/ATSC/QAM broadcasting systems and NA power systems. Since the NA TVs will not accept a PAL signal or Non-NA voltages, you will not only need a converter for the broadcast, but also for the power if you would like to use the TV in a PAL country.

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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