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Customer Questions & Answers for
40" Class 5000 Series 1080p LED HDTV

Customer Questions & Answers:
227 Questions
 | 
116 Answers

Questions & Answers for samsung 40" Class 5000 Series 1080p LED HDTV

Question

Trouble connecting Ipod

When I connect my Ipod through the USB port it shows the device connected but will not access the information stored on the device. It says no files on device.
asked 4 years ago
Anonymous
Destin
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In order to access contant from a USB device, the device in question must meet all of the following requirements:

1. It must offer a Mass Storege Mode
2. It must be formatted in a FAT file system
3. It must not contain any DRM content. DRM content is not supported by the Samsung TVs

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what internet content can be viewed

can i watch youtube and other sites.
asked 4 years, 7 months ago
Anonymous
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sadly, none at all that is one of the one and only CONS of this TV.
answered 4 years, 3 months ago
TechSavy
Los Angeles, CA
0points
0out of 0found this answer helpful.
Question

iS THIS tv COMPATIBLE FOR pal SYSTEM?

asked 4 years, 1 month ago
Bhargav
2405,Hammock Lake dr.,Little Elm,TX75068
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All UN, PN and LN units (North American Units) will only have support for NTSC/ATSC/QAM broadcasting systems and NA power systems. Since the NA TVs will not accept a PAL signal or Non-NA voltages, you will not only need a converter for the broadcast, but also for the power if you would like to use the TV in a PAL country.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What specific optical (digital) audio cable will fit this TV?

asked 4 years, 4 months ago
Anonymous
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Any standard optical cable that can be found at your local electronics retailer will be compatible with all the Samsung TVs.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

networking Samsung UN40C5000 40" Class (39.9" Diagonal) LED HDTV

Well unfortunitly i can not afford the Samsung wireless adapter and i want to network my tv. is there any other wireless adapters i can use i have a trendnet wireless N gigabit router can i use a trendnet usb wireless N adapter for my Tv and still network it or am i forced to use samsung adapter?
asked 4 years, 1 month ago
Ejblay
Auburn, NY 13021
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently, the only wireless adapter that can be used with the appropriate Samsung TVs is the Samsung Linkstick WIS09ABGN. The reason for this is that all other usb wireless adapters require drivers to work. Since there is no feasible way to transfer and save hundreds of different drivers for each adapter on the TVs, Samsung created a USB wireless adapter that will work 100% of the time (plug-n-play), with out drivers.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I add channels without deleting the stored ones?

I have an antenna and can change its direction to receive channels from the north, south and east. If I do a scan with the antenna pointed in one direction I get those channels, but when I repeat the scan in another direction new channels are stored, but the previous ones are no longer available. I want to have my channels available and direct the antenna when I want to watch them. Please advise how to do this.
asked 4 years ago
george50
La Jolla, CA
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
By navigating into your TV's menu, then going to the "Channel" sub-menu, you will see an option called "Channel List". Enter that option and you will see the "all" option at the top. Click into that and you will see the full view of every channel, active and inactive, that your TV has previously found. From there you can manually add the channel by highlighting the channel you desire to add, click enter, and select "add" from the drop down menu.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get the product specs to stop displaying on the bottom of the tv?

asked 4 years ago
Beej15
California
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It seems that your unit is actually in Store Demo Mode. To exit this mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What screen coating does this TV have?

Does this screen have a matte or glossy coating?
asked 4 years, 2 months ago
Anonymous
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The UN40C5000 has the Ultra Clear Panel Technology, which would lean more towards what people might describe as a "glossy" panel.

The Ultra Clear Panel is designed to deliver clear crisp images, and offer amazing natural colors.

--HDTech
answered 4 years, 1 month ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I am trying to connect wireless headphone to the audio out plug on the right rear of the set. I can't get it to work. Is some function I have to turn

on to make this work ? It worked on my old HD TV.
asked 4 years ago
wsutt43
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The audio out on the rear of your TV is a fixed audio out. This means the volume output does not change as the volume goes up and down on the TV. There is nothing that needs to be turn on in the TV but your headphones must have their own internal amplifier or you may not be able to hear any sound. For better assistance you may need to contact the manufacture your wireless headphone and explain that your TV uses a fixed audio output.
answered 4 years ago
Josephs
0points
0out of 0found this answer helpful.
Question

I cannot get my television to go to the wide fit on the picture size option anymore.

The television went to the wide screen option earlier today, but my daughter had the remote and I do not know what she did to the picture size option.
asked 4 years ago
Sharaya3
Knoxville, TN
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Wide Fit is only available for HD 1080i / 720p signal in that are transmitted in a 16:9 mode. If you have an image that is 4:3, I would suggest first trying the 16:9 size option if available, to allow the entire picture to fit the screen. If you have any additional questions, please feel free to contact Samsung Service at 800-Samsung.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Cannot download "PC Share Manager" using your site?

I enter the data for our LED TV UN40C5000QFXZA and nothing happens when I submit it. Can you help?
asked 3 years, 11 months ago
rcahalan
New Hampshire
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information on PC Share Manager and how to download/configure the program, please navigate to the links below:

Download:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Configuration:
http://www.samsung.com/us/support/s...

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

is there a part number for a 2010 link stick I can use with this tv (20" LED)

asked 3 years, 11 months ago
pescador
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
do you have the drivers for a 2010 link stick?
answered 3 years, 6 months ago
craigb
usa
0points
0out of 0found this answer helpful.
Question

Apps Supported

Does the model (UN40C5000QF) of my LED TV supports apps?
asked 4 years ago
rrmruss
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps or any other internet content, it can access internet content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Internet access

I have just purchase Model# UN40C5000QFXZA. I have internet access and have hooked up and programed the access, but see no applications on the internet hookup. When purchased I was told I could access U Tube and other on the web sites. How do I do this. The update effort was tried and no updates were available. What do I do to get the internet web sites that are supposed to be available. Thank You
asked 3 years, 10 months ago
Okydoak
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, you were misled. This model TV does not have Apps capability. I was under the same impression as the Samsung web page for this model has a link for "Setting up your Apps." But the Apps guide lists all the Apps capable TVs and the UN40C5000QF is not listed. I told my son, who loves You Tube, that he would be able to watch them on the TV. Oops, Dad is wrong again. AllShare will let you access videos, music, and pictures from your computer but will not access the Internet or any of the Samsung Apps.
answered 3 years, 10 months ago
Divelucaya
Connecticut
0points
0out of 0found this answer helpful.
Question

what should I use to clean my LED screen

asked 3 years, 10 months ago
Anonymous
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information on cleaning your TV, please refer to the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=12492&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

No internet@tv on the remote

All indications, both before I bought the tv and the internet, show that I can stream netflix and other tv media to the television.

First, I do not have an Internet@TV button on the remote, Nor do I have internet@TV under the applications button.

How do I stream NetFlix to the television?
asked 3 years, 10 months ago
t8trtot
California
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps or any other internet content, it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I have a wireless hd Roku player hooked up to my older Samsung TV can I access

my netflix and videos on my new un40c5000qfxza led Samsung via the samsung wireless lan apdater?
asked 3 years, 10 months ago
dmv1
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps or any other internet content, it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Blurriness

Lately, image can get blurry when scenes are in rapid motion. i.e. When watching a basketball game
asked 3 years, 9 months ago
eamarron
Brownsville, TX
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would suggest adjusting the LED Motion Plus setting on the C5000. LED Motion Plus removes drag from fast scenes with a lot of movement to provide a clear picture.

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

wall mounts

what type of wall mount will work with my tv? I have a 40" LED Model # UN40C5000QF
asked 3 years, 9 months ago
Meg99
28306
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
My research came up with three or four styles of mounts-

- the stationary wall mount - no tilt or swivel - very solid
- a tilt style that lets you mount the unit with a slight angle for easy viewing - my preference
- a swivel mount that lets you angle the whole screen - this did not impress me as being very solid
- the hanging picture - the one offered by Samung is this style

The construction of most mounting systems that I looked at are steel frames with a set of "hooks" to actually hang the TV on the frame. Just make sure when you put up the frame that it is well anchored and can hold up the weight of the screen. Screw into a wall stud if at all possible - electronic stud sensors are not very expensive and will save you a lot of time and frustration.

Most of the frames have a size range that is a good guide as to what can be mounted. Almost all of the wall mounts are based on VESA specifications so there should not be a problem connecting to the TV. Prices vary all over the place. The only suggestion here is to shop around for the right size, style, price, and features for what you want.

Good luck and enjoy!
answered 3 years, 9 months ago
CaptJJAdams
Northern VA
0points
0out of 0found this answer helpful.
Question

How do I get the banner for store demo off????

asked 3 years, 9 months ago
beve
Texas
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It seems that your unit is actually in Store Demo Mode. To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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