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Customer Questions & Answers for
40" Class 5000 Series 1080p LED HDTV

Customer Questions & Answers:
227 Questions
 | 
116 Answers

Questions & Answers for samsung 40" Class 5000 Series 1080p LED HDTV

Question

Cannot download "PC Share Manager" using your site?

I enter the data for our LED TV UN40C5000QFXZA and nothing happens when I submit it. Can you help?
asked 3 years, 9 months ago
rcahalan
New Hampshire
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information on PC Share Manager and how to download/configure the program, please navigate to the links below:

Download:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Configuration:
http://www.samsung.com/us/support/s...

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what should I use to clean my LED screen

asked 3 years, 8 months ago
Anonymous
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information on cleaning your TV, please refer to the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=12492&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

No internet@tv on the remote

All indications, both before I bought the tv and the internet, show that I can stream netflix and other tv media to the television.

First, I do not have an Internet@TV button on the remote, Nor do I have internet@TV under the applications button.

How do I stream NetFlix to the television?
asked 3 years, 7 months ago
t8trtot
California
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps or any other internet content, it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get the banner for store demo off????

asked 3 years, 6 months ago
beve
Texas
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It seems that your unit is actually in Store Demo Mode. To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can't get color when we use the wii

Game works, just no color
asked 3 years, 6 months ago
jonmichael123
metuchen, nj
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can I access netflix using the wireless?

asked 3 years, 6 months ago
tazzymom
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps or any other internet content, it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing). Additionally, although this model offers AllShare DLNA for streaming saved content from a DLNA device (PC, Cell Phone, Etc.) through a wired or wireless connection with a Samsung Linkstick to a home network, the Linkstick itself cannot add Internet@TV functionality. The Linkstick can only facilitate a network connection to Samsung Devices that already offer either network connectivity or Internet@TV and Samsung Apps.

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

auto motion plus

i have seen in the reviews and from Mr samsung to turn on auto motion plus 120. how do i do this? I dont seen to get the same picture with this as the LCD 610 series i have
asked 3 years, 6 months ago
pcurtis3
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The C5000 you are asking the question under does not offer Auto Motion Plus 120Hz; however, if you have the C610, follow the directions below:

Menu->Picture->Picture Options->Auto Motion Plus.

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I connect a wireless headset to the Samsung 40 led 5000

The instructions for the headset indicate plugging the headset "in" into the base and the red/white into the Audio Out on the TV. According to the headset, I can then switch it on and the sounds flows only to the headset. Instead, there is no sound and the TV is not muted. Alternatively, I can plug the red/white into the base of the headset and the headset "in" plug into the TV and it will shut sound off. However, I haven't found the Headset plug for the TV. Is there one? Any help appreciates.
asked 3 years, 6 months ago
brownleb
Oakland, CA
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There should be an "AUDIO OUT" 3.5mm jack at the back. Connect the headphones to the jack (use whatever adapter you need to in order to connect your headphones in there). The TV volume does not lose its volume even though you plugged the jack in. However, here's the trick....MUTE THE TV :-). The headphones connected to AUDIO OUT will still get the audio!!!

One irritant is the appearance of the "MUTE" icon on the screen....but I can live with that....for now.
answered 2 years, 8 months ago
Redstick
0points
0out of 0found this answer helpful.
Question

Apps for the UN40C5000QFXZA?

Are there any plans to upgrade the firmware so we can get apps on this model?
asked 3 years, 5 months ago
dbernath
Tallahassee, FL
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps (like Netflix, Pandora or YouTube), it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing. Hulu+ is only available on the 2010 3D Blu-Ray Players at this time). Unfortunately, there is currently no information on upgrades to Samsung Apps for the 2009 and earlier TVs and the current generation non-Internet@TV TVs.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i change tv from store demo

asked 3 years, 5 months ago
LGDL
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

HOW DO I LINK MY XBOX 360 AND WII TO THE TV?

asked 3 years, 5 months ago
UTHERDOGI
VIRGINIA
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although the color of the AV IN [Y/VIDEO] jack (Green) will not match the color of the video cable (Yellow); the unit actually does accept a composite connection. To connect it properly, just connect the video (Yellow) cable to the green COMPONENT IN [Y/VIDEO] jack and the audio cables(Red/White) to the COMPONENT IN [R-AUDIO-L] jacks. For additional information, please refer to the device’s manual.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

Why is the picture on my screen shifted a few inches to one side?

I've only had the tv a few months and bought it brand new. Recently, on many of the channels, the screen is completely shifted to one side and cuts off some of the image. I've tried changing the picture size settings, but it does not fix the problem. This only happens when I watch t.v. but is fine when I play video games.
asked 3 years, 5 months ago
qbui
San Diego
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry you are having an issue with your TV. I would suggest one of two things: first, try disconnecting the cable from your broadcast device, then reconnect it. If that does not work, I would suggest performing a firmware update if one is available and different from your TV's firmware version.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

UN40C5000: Why isn't my TV accepting the IP Gateway number? (Manual setup,auto not working)

After hooking up my TV to my home network through a wired connection, the auto setup for network won't find the IP or anything itself. So I went with a manual setup. I input all the numbers that I found in my PC's network&sharing center/connection details. The Ip is recognized but when it goes to check the gateway during a network test, it gets an "X" and wants me to check my connection. So I unplugged everything,plugged it all back in and I'm having the same issue. I'm just wondering why the auto-setup isn't working in the first place? My home network is wireless, but I just ran an ethernet cable from the router to the TV since it's on a different floor of the house anyway, to insure a good connection. I have Time Warner Roadrunner is my ISP with a motorola modem and a netgear router (just in case something there isn't compatible). The TV isn't an internet (app)TV, I'm just REALLY looking forward to using the PC Share software to stream movies! Just to note: I am so overly satisfied with every other part of this TV! The picture quality is incredible!
asked 3 years, 5 months ago
IloveLED
Minford,OH
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do you get netflix on your tv

asked 3 years, 4 months ago
Lhoward
california
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps (like Netflix, Pandora or YouTube), it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing. Hulu+ is only available on the 2010 3D Blu-Ray Players at this time). Unfortunately, there is currently no information on upgrades to Samsung Apps for the 2009 and earlier TVs and the current generation non-Internet@TV TVs.

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how to connect pc -internet to tv

how to set network by manual?
asked 3 years, 4 months ago
siraj
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps (like Netflix, Pandora or YouTube), it can access App content through a 2010-11 Samsung BD player (the blu-ray player will handle the Internet content processing). Additionally, the Samsung Linkstick can only facilitate a network connection to Samsung Devices that already offer either network connectivity or Internet@TV and Samsung Apps. It cannot add additional features.

Additionally, please follow the link below for detailed instructions on how to connect your TV to a home network.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

cleaning screen

asked 3 years, 4 months ago
Anonymous
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For more information on cleaning your TV, please refer to the link below:

LCD/LED:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=12492&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Plasma:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=146164&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 3 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I use samsung apps

asked 3 years, 3 months ago
richnbs
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps (like Netflix, Pandora or YouTube), it can access App content through a 2010-11 Samsung BD player (the blu-ray player will handle the Internet content processing). Unfortunately, I currently do not have any information on Samsung Apps or Smart TV being added to the 2010 and earlier models that do not offer said features.

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

can i download apps to this model UN40C5000QF ?

asked 3 years, 3 months ago
lohunid
mississippi
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps (like Netflix, Pandora or YouTube), it can access App content through a 2010-11 Samsung BD player (the blu-ray player will handle the Internet content processing). Unfortunately, I currently do not have any information on Samsung Apps or Smart TV being added to the 2010 and earlier models that do not offer said features.

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Picture Color problems

Color fades in and out in a psychedelic ramdom pattern.
asked 3 years, 3 months ago
Mark51
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

can I get netflix on my TV

asked 3 years, 3 months ago
bjlahart
malone,ny
on 40" Class 5000 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps (like Netflix, Pandora or YouTube), it can access App content through a 2010-11 Samsung BD player (the blu-ray player will handle the Internet content processing). Unfortunately, I currently do not have any information on Samsung Apps or Smart TV being added to the 2010 and earlier models that do not offer said features.

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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