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Most Recent Questions
Recent Question:
Why does the TV get "stuck" at times?
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I am getting a 4 -6 inch band across the top of the TV. the picture in that area is blurred.
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i turn it off, turns itself back on sometimes
Recent Question:
How do i update software of my TV - un40es6580?
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How do i update software of my TV - un40es6580?
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i turn it off, turns itself back on sometimes

Customer Questions & Answers for
samsung UN32D5500RF

Customer Questions & Answers:
75 Questions
 | 
52 Answers

Questions & Answers for samsung UN32D5500RF

Question

Can I access Netflix from this TV - UN40D5500RFXZA

Can I access Netflix from this TV - UN40D5500RFXZA - I have the wireless connected
asked 2 years, 5 months ago
dbra
21045 US
on UN32D5500RF
0points
0out of 0found this question helpful.
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3 answers
Answers
answer 1
Yes you can must have a internet connection a connect to the internet using a cable or samsung wireless adapter.
answered 2 years, 4 months ago
Chiripio
+1point
1out of 1found this answer helpful.
answer 2
Sorry, no. This model does not apps support. The connection is only good for firmware updates
answered 2 years, 4 months ago
harisk
Boston,MA
-1point
0out of 1found this answer helpful.
answer 3
No this TV does not support apps installs. I have the 32" version and I never thought to check this until I tried to get it working.
answered 2 years, 5 months ago
jdeveaux
Houston, TX
-1point
0out of 1found this answer helpful.
Question

How do I get apps on this television?

I can't seem to find a "main menu" where the internet is accessible. I've connected it to my network, and the connection is strong, and I've registered the product online. Please help.
asked 2 years, 5 months ago
taiburnette
bearsville, ny
on UN32D5500RF
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
No. I have this TV and it does not have the App features. It would be cool if they could add it with a firmware update Hint hint... Samsung :-)
answered 2 years, 5 months ago
jdeveaux
Houston, TX
0points
0out of 0found this answer helpful.
answer 2
Although this model does not have direct access to Samsung Apps (like Netflix, Pandora or YouTube), it can access App content through a 2010-11 Samsung BD player (the blu-ray player will handle the Internet content processing). Unfortunately, I currently do not have any information on Samsung Apps or Smart TV being added to the 2010 and earlier models that do not offer said features.

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the Samsung recommended size of the screws which are used to attach the 32 inch LED TV to a VESA wall mount? If M8, how long?

asked 2 years, 5 months ago
Mike2011
Lynnwood, WA
on UN32D5500RF
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
The manual says: M8xL19 for 46" TV, M6L16 for 32 to 40" TV
answered 2 years, 4 months ago
harisk
Boston,MA
-2points
0out of 2found this answer helpful.
answer 2
From the available information, the UN32D5500 will support the standard size M8 screw.

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

settings for use as computer monitor and minimum viewing distance

asked 2 years, 4 months ago
saxoplasm
on UN32D5500RF
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I think it depends on the video card
answered 2 years, 4 months ago
Chiripio
0points
0out of 0found this answer helpful.
answer 2
Although the Samsung TVs offer a variety of calibration options (Brightness, Color, Tint, ETC. ), unfortunately Samsung cannot suggest any specific calibration numbers since every calibration has to be done based on the preferences of the customer performing the low level calibration.
Perhaps other users on this forum may be able to better help you out.

-MrSamsung
answered 2 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

LinkStick Wireless Purpose

I purchased the LinkStick wireless USB for this TV but, What's the purpose of using wireless on this TV without any browser application to use it?
asked 2 years, 7 months ago
pmcdonal
Columbus, OH
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I called tech support for this one before buying it. The only purpose of it is to do live firmware updates. I think it is not worth it because you can do it using memory stick.
answered 2 years, 4 months ago
harisk
Boston,MA
+1point
1out of 1found this answer helpful.
Question

I have 2 Samsung TV's in the same room. Can I change the remote code on one so they don't both go on and off by the same remote?

asked 2 years, 7 months ago
AzSamsung
Phoenix, Az
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
You are out of luck,it is not possible.
answered 2 years, 4 months ago
harisk
Boston,MA
0points
0out of 0found this answer helpful.
Question

unable to receive any channels

It get nothing but snow. I have checked my attena (i'm hooked up to cable) my cable ia working fine. I wasn't getting any channels earlier, then I was able to bring them in. I was playing with the e-manual, and I pressed the "try now" button & then I lost everything again. I don't know what section I was in I also tried all of the features in channel view but to no avail. I do have HDTV. My cable provider is Comcast HELP
asked 2 years, 6 months ago
loretta1
Richmond, CA
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Who can i make some things from the screen to disapear?

I tryed to connect the TV to my PC via VGA cable and since then, on the left side of the screen i have some small photos. In 1 of them its typed FullHD 1080p, in other its typed Crystal TV etc you will see them on the Photo i'll send to you. I think i saw those things only in store before to buy the TV
Image(s)
User submitted image
asked 2 years, 6 months ago
Exotik
Romania - Baia Mare
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

can i use a wireless usb adaptor other than samsung wireless adaptor

un32d5500rfxza is my model
asked 2 years, 6 months ago
sjcatie1
home
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Currently, the only wireless adapter that can be used with the appropriate Samsung TVs is the Samsung Linkstick WIS09ABGN. The reason for this is that all other usb wireless adapters require drivers to work. Since there is no feasible way to transfer and save hundreds of different drivers for each adapter on the TVs, Samsung created a USB wireless adapter that will work 100% of the time (plug-n-play), with out drivers.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

If I have a wireless adapter with my dish network connection do I still need another for the samsung smart t.v. apps? I do not have a connection to

receive up-dates or the app menu, why? I don't know what to do to get these features.!
Thank you,
asked 2 years, 6 months ago
Shangrila
salida, CO
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Since the Samsung TVs cannot receive or share a network connection from another 3rd party device, you will need to connect the D5500 directly to your home network with either an ethernet cable or the Samsung Linkstick wireless dongle.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I want to operate, insofar as possible, without using a cable service controller

I have a new Samsung. I attempted to hook it up with a Cox Cable remote. I cannot reconcile the two remote controllers. The Samsimg appears to be able to do anything I want. The cable remote may be necessary for some things, but I want to disconnect any control it exerts over the Samsung remote. I telephoned, but lost the connection.
asked 2 years, 6 months ago
Anonymous
Oceanside CA USA 92054
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Although a universal remote would be much easier to set up in this fashion, the Remote that comes with the TV can only be used with the TV itself. The Samsung TV's remote is not a multi-device universal remote. If you have Samsung devices that offer Anynet+ (HDMI-CEC) connectivity, then you may be able to use your one TV remote to control said devices without having to program anything.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

connecting computer get picture but no sound

connecting computer get picture but no sound,can you help
asked 2 years, 6 months ago
budweisser
home
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
There are three ways to connect your PC or Mac to your Samsung TV for monitor functionality: monitor cable, HDMI to HDMI or HDMI to VGA/DVI/Displayport. Please note, in the PC's operating system, you will need to set the display settings to either clone or extended view and set the PC’s resolution to match that of the maximum resolution of the TV in order to view your PC's desktop on the TV.

Although all of these connections are easy to hook up, the PC monitor cable is the most common. To connect it this way, just use a standard PC monitor cable to connect from the monitor out of your PC to the PC input on the TV. Some adjustments to the PC's resolution is required.

If your PC offer HDMI out, I would highly suggest using this connection, since it is a basic plug-n-play connection (meaning almost no adjustment is needed on the TV or PC).

HDMI to VGA/DVI/Displayport is almost the same as straight HDMI, but in this case, you will want to connect the DVI end of the cable to the PC (if available) and the HDMI into the TV. This is also considered a plug-n-play connection.

Unless otherwise specified by your PC manufacturer, you will need to connect the PC's audio to the TV with a separate cable (3.5mm jack cable from the PC’s audio output to the TV’s DVI/HDMI Audio input), since most PCs do not support audio over HDMI, VGA or DVI.

Additionally, the Samsung TVs do not offer wireless or networked monitor capabilities.

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How to upgrade the firmware on the TV UN32D5500 and how to tell what version is installed?

I see on the internet there is a version of the firmware for my TV available. I downloaded it to my PC.
But do not know how to tell if I need to install it or not. I also can not find anywhere how to install it, I need it.
asked 2 years, 6 months ago
freaton
Farmers Branch, TX.
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Follow this link: http://www.samsung.com/us/support/d... to the TV's Firmware update page. Download the firmware that is available on that page and copy it to a USB thumb drive. Once on the Drive, double click the firmware to run it, which should unpack the firmware into the drive. Once unpacked, take the drive and insert it into the TV and select Update Software in the TV's menu.

To check what version you are running, enter the TV's menu, then navigate to the "Setup/System/Support" sub-menu. Once there, highlight "Software Upgrade" then press the "Info" button on the remote control. You should see the firmware version now on the screen.

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

Help with network

Media Play will be return to the big screen
asked 2 years, 5 months ago
Anonymous
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Please follow the link below for detailed instructions on how to connect your TV to a home network.

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Wireless speakers

How can I install wireless speakers for my TV
asked 2 years, 5 months ago
fredsdad
Vancouver, USA
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
connect the transmitter to 'Audio out' on the back of the TV
answered 2 years, 4 months ago
harisk
Boston,MA
0points
0out of 0found this answer helpful.
Question

I've had the tv for 4 days and it has been fine. When I turned on the tv today the picture got really dark.

I haven't changed any of the settings.
asked 2 years, 5 months ago
Anonymous
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I select the DVD player mode?

I tried through My Components and selecting AV from the source but the TV is not recognizing any components. The SONY DVD player is the only component connected to the TV. I have the three plugs (yellow, red, white) connected to the appropriate jacks on the TV
asked 2 years, 5 months ago
reggeman
Mansfield, OH
on UN32D5500RF
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

The audio out on my component sound adaptor is not working.

I connected the supplied component sound adaptor to the TV as instructed and was able to stream the video feed from my PS3 through the adaptor without difficulty. However the audio out is not working to my stereo which works fine when audio is streamed from the PS3. I'm not sure if the problem is the adaptor, the TV or that for some reason my stereo will not recognize the audio feed from the TV.
asked 2 years, 5 months ago
DMMD
on UN32D5500RF
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can the screen be turned off while listening to Pandora music?

Pandora logo is stationary - will it harm the LED screen?
asked 2 years, 5 months ago
GaryGeraci
Temple
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I think I have the answer to my question. Once you select your music genre and then leave the Pandora selection screen alone, after several minutes, the program goes into a screen saving mode all on its own. A small screen displaying the current song floats around the screen and automatically updates to the next selection. Nice.
answered 2 years, 5 months ago
GaryGeraci
Temple
0points
0out of 0found this answer helpful.
Question

How do I attach LED TV to my DirecTV analog receiver box (D12-700)?

asked 2 years, 4 months ago
dcrollins
Home
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The breakaway component connector just hook it up to the green connector. I hope that helps you with your problem.
answered 2 years, 2 months ago
Charger8922
0points
0out of 0found this answer helpful.
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