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Customer Questions & Answers for
samsung UN32D5500RF

Customer Questions & Answers:
75 Questions
 | 
52 Answers

Questions & Answers for samsung UN32D5500RF

Question

Can I access Netflix from this TV - UN40D5500RFXZA

Can I access Netflix from this TV - UN40D5500RFXZA - I have the wireless connected
asked 2 years, 8 months ago
dbra
21045 US
on UN32D5500RF
0points
0out of 0found this question helpful.
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3 answers
Answers
answer 1
Yes you can must have a internet connection a connect to the internet using a cable or samsung wireless adapter.
answered 2 years, 7 months ago
Chiripio
+1point
1out of 1found this answer helpful.
answer 2
Sorry, no. This model does not apps support. The connection is only good for firmware updates
answered 2 years, 7 months ago
harisk
Boston,MA
-1point
0out of 1found this answer helpful.
answer 3
No this TV does not support apps installs. I have the 32" version and I never thought to check this until I tried to get it working.
answered 2 years, 8 months ago
jdeveaux
Houston, TX
-1point
0out of 1found this answer helpful.
Question

What is the Samsung recommended size of the screws which are used to attach the 32 inch LED TV to a VESA wall mount? If M8, how long?

asked 2 years, 8 months ago
Mike2011
Lynnwood, WA
on UN32D5500RF
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2 answers
Answers
answer 1
The manual says: M8xL19 for 46" TV, M6L16 for 32 to 40" TV
answered 2 years, 7 months ago
harisk
Boston,MA
-2points
0out of 2found this answer helpful.
answer 2
From the available information, the UN32D5500 will support the standard size M8 screw.

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

How do I get apps on this television?

I can't seem to find a "main menu" where the internet is accessible. I've connected it to my network, and the connection is strong, and I've registered the product online. Please help.
asked 2 years, 9 months ago
taiburnette
bearsville, ny
on UN32D5500RF
0points
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2 answers
Answers
answer 1
No. I have this TV and it does not have the App features. It would be cool if they could add it with a firmware update Hint hint... Samsung :-)
answered 2 years, 8 months ago
jdeveaux
Houston, TX
0points
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answer 2
Although this model does not have direct access to Samsung Apps (like Netflix, Pandora or YouTube), it can access App content through a 2010-11 Samsung BD player (the blu-ray player will handle the Internet content processing). Unfortunately, I currently do not have any information on Samsung Apps or Smart TV being added to the 2010 and earlier models that do not offer said features.

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

settings for use as computer monitor and minimum viewing distance

asked 2 years, 7 months ago
saxoplasm
on UN32D5500RF
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2 answers
Answers
answer 1
I think it depends on the video card
answered 2 years, 7 months ago
Chiripio
0points
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answer 2
Although the Samsung TVs offer a variety of calibration options (Brightness, Color, Tint, ETC. ), unfortunately Samsung cannot suggest any specific calibration numbers since every calibration has to be done based on the preferences of the customer performing the low level calibration.
Perhaps other users on this forum may be able to better help you out.

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

LinkStick Wireless Purpose

I purchased the LinkStick wireless USB for this TV but, What's the purpose of using wireless on this TV without any browser application to use it?
asked 2 years, 10 months ago
pmcdonal
Columbus, OH
on UN32D5500RF
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1 answer
Answers
answer 1
I called tech support for this one before buying it. The only purpose of it is to do live firmware updates. I think it is not worth it because you can do it using memory stick.
answered 2 years, 7 months ago
harisk
Boston,MA
+1point
1out of 1found this answer helpful.
Question

I have 2 Samsung TV's in the same room. Can I change the remote code on one so they don't both go on and off by the same remote?

asked 2 years, 10 months ago
AzSamsung
Phoenix, Az
on UN32D5500RF
0points
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1 answer
Answers
answer 1
You are out of luck,it is not possible.
answered 2 years, 7 months ago
harisk
Boston,MA
0points
0out of 0found this answer helpful.
Question

unable to receive any channels

It get nothing but snow. I have checked my attena (i'm hooked up to cable) my cable ia working fine. I wasn't getting any channels earlier, then I was able to bring them in. I was playing with the e-manual, and I pressed the "try now" button & then I lost everything again. I don't know what section I was in I also tried all of the features in channel view but to no avail. I do have HDTV. My cable provider is Comcast HELP
asked 2 years, 10 months ago
loretta1
Richmond, CA
on UN32D5500RF
0points
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

If I have a wireless adapter with my dish network connection do I still need another for the samsung smart t.v. apps? I do not have a connection to

receive up-dates or the app menu, why? I don't know what to do to get these features.!
Thank you,
asked 2 years, 9 months ago
Shangrila
salida, CO
on UN32D5500RF
0points
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1 answer
Answers
answer 1
Since the Samsung TVs cannot receive or share a network connection from another 3rd party device, you will need to connect the D5500 directly to your home network with either an ethernet cable or the Samsung Linkstick wireless dongle.

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Help with network

Media Play will be return to the big screen
asked 2 years, 9 months ago
Anonymous
on UN32D5500RF
0points
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1 answer
Answers
answer 1
Please follow the link below for detailed instructions on how to connect your TV to a home network.

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Wireless speakers

How can I install wireless speakers for my TV
asked 2 years, 8 months ago
fredsdad
Vancouver, USA
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
connect the transmitter to 'Audio out' on the back of the TV
answered 2 years, 7 months ago
harisk
Boston,MA
0points
0out of 0found this answer helpful.
Question

I've had the tv for 4 days and it has been fine. When I turned on the tv today the picture got really dark.

I haven't changed any of the settings.
asked 2 years, 8 months ago
Anonymous
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I select the DVD player mode?

I tried through My Components and selecting AV from the source but the TV is not recognizing any components. The SONY DVD player is the only component connected to the TV. I have the three plugs (yellow, red, white) connected to the appropriate jacks on the TV
asked 2 years, 8 months ago
reggeman
Mansfield, OH
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the power specification for the LED TV's and does it support both NTSC and PAL?

asked 2 years, 8 months ago
sath
on UN32D5500RF
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1 answer
Answers
answer 1
All UN, PN and LN units (North American Units) will only have support for NTSC/ATSC/QAM broadcasting systems and NA power systems. Since the NA TVs will not accept a PAL signal or Non-NA voltages, you will not only need a converter for the broadcast, but also for the power if you would like to use the TV in a PAL country. Unfortunately, I will not be able to recommend a specific converter since Samsung cannot offer support for products we do not manufacture.

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can't setup my Roku

I just bought this TV, Samsung UN32D5500R, and I can't get my Roku to work. I had it connected to an analog TV with an HD converter connect to it but when I tried to make the connection using the A/V / component connector, the source control would not detect it. What do I need to do?
asked 2 years, 7 months ago
papawdalton
on UN32D5500RF
0points
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1 answer
Answers
answer 1
I believe that only HDMI inputs are 'detected'. I just connected an old video game to a/V input,
White/Red for Audion and Yellow/Green to Yellow for Video. Then switched input source to AV and got picture without problems
answered 2 years, 7 months ago
harisk
Boston,MA
0points
0out of 0found this answer helpful.
Question

How would you recommend cleaning this TV, screen and border?

asked 2 years, 6 months ago
Fuzzbee
Los Angeles
on UN32D5500RF
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1 answer
Answers
answer 1
For more information on cleaning your TV, please refer to the link below:

LCD/LED:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=12492&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Plasma:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=146164&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I set up the TV so that it turns on and recognizes the source when cable, DVD or VCR are turned on?

asked 2 years, 6 months ago
Brownmj1
Swarthmore PA 19081
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
This model TV doesn't do that unless you use a device that supports two-way HDMI communication. I just hit the INPUT button on my remote for the changing to my sat box or the VCR. My Samsung blueray player using an HDMI cable does autoswitch, or auto detect source, but it's a compatible device. Many other blueray DVD players will support that auto switch feature, but your cablebox and VCR most likely don't support that auto detect source feature.
I know my Time Warner Cable box didn't support auto source detection when I was with the cable, my Magnavox VCR doesn't either.
answered 2 years, 6 months ago
ComputerGeek
Maine
0points
0out of 0found this answer helpful.
Question

Replacement remote control

Can I purchase a replacement remote control for my TV model UN32D500RF?
asked 2 years, 5 months ago
goblynn93
on UN32D5500RF
0points
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1 answer
Answers
answer 1
Parts for your product maybe available through 800-SAMSUNG or Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get to wide and screen fit?

Wide Fit and Screen Fit are shaded out. How do I adjust the picture to fit the screen?
asked 2 years, 4 months ago
JBSATX
San Antonio, TX, USA
on UN32D5500RF
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
From the available information, Wide Fit and Screen Fit are only available through the following inputs:
Coax(1080i), Component (1080i, 1080p), and HDMI (720p, 1080i, 1080p)

-MrSamsung
answered 2 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Who can i make some things from the screen to disapear?

I tryed to connect the TV to my PC via VGA cable and since then, on the left side of the screen i have some small photos. In 1 of them its typed FullHD 1080p, in other its typed Crystal TV etc you will see them on the Photo i'll send to you. I think i saw those things only in store before to buy the TV
Image(s)
User submitted image
asked 2 years, 9 months ago
Exotik
Romania - Baia Mare
on UN32D5500RF
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1 answer
Answers
answer 1
To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I buy a video cable?

I need a video cable that I can run from my avr into the special holes on the back of the tv. do you sell one?
asked 2 years, 3 months ago
hjones1817
Alabama
on UN32D5500RF
0points
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1 answer
Answers
answer 1
You can either find all the cables (HDMI, Optical, Composite/component) you need at the retailer you purchased the TV from or you can find some official cables at the link below:

http://www.samsung.com/us/video/tvs...

-MrSamsung
answered 2 years, 3 months ago
MrSamsung
Samsung HQ
0points
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