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Customer Questions & Answers for
32" Class 6500 Series 1080p LED HDTV

Customer Questions & Answers:
109 Questions
 | 
66 Answers

Questions & Answers for samsung 32" Class 6500 Series 1080p LED HDTV

Question

How can I increase the number of reserved timers available?

UN32C6500VFXZA only allows 8 reserved timer viewings saved.
asked 3 years, 2 months ago
CaptainCaribbean
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, there is currently no way to add additional reserved timer slots on the Samsung TVs.

-MrSamsung
answered 3 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I added a sound bar to my 32" 6500c. How do I bring up the equalizer to improve the voice?

asked 3 years, 1 month ago
echo
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, there is no way to adjust the equalizer on the TV for audio that is being output from the connections along the back, since the TV’s audio output is Fixed and not Variable.
A Fixed pass-through systems means that the TV itself will not have control over any of the sound options or volume of the audio that is being output.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

The Menu button has no effect... there is no OSD

* The instructions look different then the set
**I Can not get rid of the pop-up at the bottom of the screen which features and functions
*** There is only one channel CNN
****The only buttons on the remote that work are {power, vol, Ch one station, source)
asked 3 years, 1 month ago
rbrown5518
San Francisco
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do I connect to internet tv

my tv will not allow me to set up a new account for internet tv
asked 3 years, 1 month ago
philchanfrau
32137
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please follow the link below for detailed instructions on how to connect your TV to a home network and how to set up Internet@TV.

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Internet@TV setup:
http://www.samsung.com/us/support/s...

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i get a replacement remote?

asked 3 years, 1 month ago
swarford
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Parts for your product maybe available through 800-SAMSUNG or Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

-MrSamsung
answered 3 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can you recommend reasonable sounding external speakers for this tv?

asked 3 years ago
paulbond2
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although the speaker system on the Samsung TVs offers rich and clear audio quality, I can understand the desire to have a higher fidelity audio experience. To do so, I would recommend that you acquire an A/V receiver or SoundBar, since there is no physical way to connect just speakers to the TV (unless the speakers offer an onboard sound driver) and no way to control their volume from the TV itself (since the TV’s audio output is Fixed and not variable). To connect the TV to the receiver, please use either RCA cables, 3.5mm jack to RCA or optical cables to connect from the TV's audio outputs to the receiver's audio inputs.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Wireless adapter buy

Wireless LAN Adapter which on will work with my unit
asked 3 years ago
rbrown5518
San Francisco
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You will want to use the WIS09ABGN Samsung Linkstick.

http://www.samsung.com/us/video/tvs...

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

voltage for UN32C6500

i bought the beautiful Samsung un32c6500 in NY.i want to use it in Europe, where the power is 50Hz/220V. what do i need to do in order to do so?
regards
oded
asked 3 years ago
odedshor
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All UN, PN and LN units (North American Units) will only have support for NTSC/ATSC/QAM broadcasting systems and NA power systems. Since the NA TVs will not accept a PAL signal or Non-NA voltages, you will not only need a converter for the broadcast, but also for the power if you would like to use the TV in a PAL country. Unfortunately, I will not be able to recommend a specific converter since Samsung cannot offer support for products we do not manufacture.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

picture goes fuzzy, and the led's shut off after a while

i have some channels that are dtv and others plain cable. how do i delete selected cable channels and keep the dtv channels. the led meter goes to zero after a while and then back up to mid level, is this normal ? it seems that the channels or tv is out of sync with the signal, is this normal ? also i have the series 6-6000/6050 model not listed here????
asked 2 years, 11 months ago
penguwin
california
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I plus in the Wii

asked 2 years, 8 months ago
Anonymous
Kirkwood CA
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You will want to connect the game system's RCA composite or component RGB cables to the TV's component/composite combination input using the supplied adapters (the audio red and white cables will go into the appropriately colored inputs; however, the yellow video cable will go into the green video input for a composite connection). Starting on Page 9 of the user's manual, you should be able to find more instruction on how to make these connections on your TV. For additional assistance, please contact 800-SAMSUNG.

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My remote stopped working and my tv won't come on, how do I manually turn it on

I changed the battery in the remote and now it just blinks on and off
asked 2 years, 7 months ago
alys
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Mobile High Definition Link (MHL) connection

Would anyone happen to know if the 32" 6500 LED (UN32C6500VF) has a compatible MHL connection?

thank you
asked 2 years ago
elmoso
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We conferred with our resident TV expert who indicates that the ES7500, ES8000 & E8000 (all higher-end 2012 models) have MHL compatibility on the HDMI 3 connection.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Cannot download firmware into TV

My TV stopped linking to my YouTube account, like thousands of other unlucky people with a Samsung TV, and when I downlaod the firmware upgrade to my thumb drive, and save it and unzip and all, the TV tells me "There is no file to upgrade". So what is that about?
UN32C6500VF TV model
asked 1 year, 9 months ago
sbracco63
Newark, NJ, USA
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Ensure you follow the instructions, including extracting the firmware from the compressed file. Full instructions are here: http://downloadcenter.samsung.com/content/FM/201009/20100902084910156/2010_Firmware_Upgrade_Instruction_for_LED_TV_T-VALAUSC.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

my smart apps are not working

pandora is not downloading
asked 1 year, 7 months ago
jarcher01
chicago 60656
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Smart Hub is currently unavailable. We're currently experiencing a high volume of traffic to our server, and are in the process of adding an additional server to handle the increase in traffic. We sincerely apologize for this inconvenience and anticipate the issue to be resolved by next week.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

when is model un32c6500 available? where to buy?

asked 4 years, 4 months ago
Anonymous
El Paso
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what is the release date for this?

asked 4 years, 4 months ago
Anonymous
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Any update on when I can take delivery of this 32" version LED, Model UN32C6500? I really am looking forward to it as I only have space for 32".

asked 4 years, 3 months ago
byronsamsung
91103
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what is internet tv?

I just order new UN32C6500, How its work, do we need any kind of services for internet TV?
I have cable brodband service
asked 4 years, 3 months ago
Anonymous
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although I can explain about what internet@TV is, I believe it would be easier if you head over this the below page for more information. Also, there is no actual service agreements required to use Internet@TV, however, a subscription may be required for some of the apps (Netflix, Blockbuster, etc.). An internet connected home router is also required.

http://www.samsung.com/us/samsungap...

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

UN32C6500 - Internet TV Not Working

Purchased UN32C6500 with firmware date of 2/12/10. Internet connection is working - Yahoo widgets work and am able to get content. Internet TV not working - when selecting I get the splash screen and it hangs, eventually returning to the TV channels. Tried online firmware upgrade - get message 'Connecting to Network Server....' and never connects. Attempted to download the firmware update and the online link also hangs. Help! I don't think this is configuration since I am able to retreive the Yahoo content - seems to be a problem with Internet TV..
asked 4 years, 3 months ago
eeichler
USA
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Does the wireless lan Part # wis09abgn2 work with this TV UN32C6500?

asked 4 years, 3 months ago
Anonymous
Ohio
on 32" Class 6500 Series 1080p LED HDTV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As a matter of fact, the WIS09ABGN2 will be compatible with the UN32C6500.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
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