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Customer Questions & Answers for
samsung 32" Class 5000 Series 1080p LED HDTV

Customer Questions & Answers:
100 Questions
 | 
75 Answers

Questions & Answers for samsung 32" Class 5000 Series 1080p LED HDTV

Question

60HTZ or 120HTZ

Everywhere that I look they advertise this set as a 60HTZ set. Yet under the specs on your site it says that it is Auto Motion Plus 120HTZ. Is this something different than the typical refresh rate that I am thinking of? What is the deal?
asked 4 years, 4 months ago
jquanmusic
on 32" Class 5000 Series 1080p LED HDTV
0points
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2 answers
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answer 1
It is 60 Hz. If you want better, spend several hundred more and get the UN32C6300.
answered 4 years, 1 month ago
rolfe
San Diego
0points
0out of 0found this answer helpful.
answer 2
I'm sorry for the confusion. The C5000 series TVs are only 60Hz capable. For Samsung LED TVs taht offer higher then 60 Hz, please have a look at the C6000 (120Hz) series and the C7000 series and higher (240Hz).

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
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Question

How do I program my samsung t.v. remote to work a sony dvd player

asked 3 years, 9 months ago
jimmyz
oakland ca.
on 32" Class 5000 Series 1080p LED HDTV
0points
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2 answers
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answer 1
Not possible.
answered 3 years, 7 months ago
Franks26
0points
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answer 2
Although a universal remote would be much easier to set up in this fashion, the Remote that comes with the TV can only be used with the TV itself. If you have Samsung devices that offer Anynet+ (HDMI-CEC) connectivity, then you may be able to use your one TV remote to control said devices without having to program anything.

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
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Question

What are the reasons to install new firmware

Where can I read about the improvements
asked 3 years, 9 months ago
rreily
USA
on 32" Class 5000 Series 1080p LED HDTV
0points
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2 answers
Answers
answer 1
The reasons to use firmware: picture quality issues, sound quality issues. (all channels and sources)
answered 3 years, 7 months ago
Franks26
0points
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answer 2
Most firmware updates resolve software bugs that have been discovered post launch. If you are not experiencing any problems with your TV you may not need the firmware update. Firmware updates can be found in the Download Center in the Support section of the website and will include a short description of what the Firmware does.
answered 3 years, 9 months ago
Josephs
0points
0out of 0found this answer helpful.
Question

Picture too wide

part of the picture on the left and right is beyond viewing. I've tried all modes.
asked 3 years, 8 months ago
krpaint
on 32" Class 5000 Series 1080p LED HDTV
0points
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2 answers
Answers
answer 1
hit p size buton on tv remote. make sure it says 16:9 ratio. if it does, this is full screen. and you will need to call cable provider.
answered 3 years, 7 months ago
Franks26
0points
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answer 2
I would be happy to help you out with this. In order to change the aspect ratio (screen size), you will want to head into the TV's menu, then to the picture sub-menu. Once there, head into the "Picture Options" option. Within that option, you will see the "Size" adjustment. Clicking into that will allow you to change the picture size of the screen. I would also suggest adjusting the aspect ratio of the signal on the 3rd party device that is connected to the TV.

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
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Question

Is the 32" LED recommended for motorhome/rv use?

asked 4 years, 3 months ago
went2dw
Florida
on 32" Class 5000 Series 1080p LED HDTV
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2 answers
Answers
answer 1
I consider this TV perfect for an RV if used at night. The power save drops the brighness down and therefore the power drain on the RV as lights are turned OFF. You must install this in an area that doesn't have excessive vibration and must within 15 degrees of veritical orientation. I also bought the sound bar (model number contains 450, but don't remember the rest of the number) and mounted that at the top of the wall, above the TV. I used the optical cable supplied with the sound bar to connect to the TV but is only 6 feet long, which was OK for my mounting. However I was going to mount it to cabinets directly above the bed, but I would need to purchase about a 15 Ft audio, optical cable. I mounte it upside down also to make the existing cable reach. That reverses the left and right speakers, which is fine for now. I don't use the subwoofer as it takes up floor space and I don't want to disturb neighboring campers. It is easy to remove the audio system for in house, when not traveling. Also, I made the TV mount so it would be easy to remove the TV and take it in the house when not RV'ing.

I'm extremely happy with this combo. PS - for now I use a portable DVD player to provide the picture. In the future I will get a Blu-Ray player.
answered 4 years, 1 month ago
rolfe
San Diego
0points
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answer 2
YES, IF THERE ARE NO WINDOWS!
answered 4 years, 2 months ago
NILEQUEEN
STL
0points
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Question

Is the UN32C5000QFXZA internet capable as per the owners manual

I am trying to use a WIS09ABGN LAN adapter as per the owners manual and TV won't connect to network
asked 3 years, 8 months ago
anralad
on 32" Class 5000 Series 1080p LED HDTV
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2 answers
Answers
answer 1
You have to go to network setup in menu. make sure to run the network test and see where the failure is.
answered 3 years, 7 months ago
Franks26
0points
0out of 0found this answer helpful.
answer 2
Your TV cannot connect to internet sites. Your TV has networking capabilities to connect to your home network and stream media from DLNA and Allshare devices to your TV. The TV does not have a browser so it cannot connect to any specific websites and does not have the hardware to use apps or widgets. I have included our How-To video on connecting your TV to your home network with the wireless Linkstick.
Video(s)
(click to see the video)
answered 3 years, 8 months ago
Josephs
0points
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Question

what is the power comsumption of un32c5000 led tv?

asked 3 years, 10 months ago
toto
on 32" Class 5000 Series 1080p LED HDTV
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2 answers
Answers
answer 1
None power saving mode only uses 20-30 watts.
In Eco Sensor mode with min Backlight 0 get 1 to 10 watts.
Mine is set to Eco Sensor with Backlight 10 and gets 10 to 18 watts.

Compare this to normal LCD lighting 60 to 100 watts, CRT 110 to 130, Plasma 250 to 320 watts. Using 32 inch for all comparisons.
answered 3 years, 9 months ago
Johno
USA
+1point
1out of 1found this answer helpful.
answer 2
Although the wattage and amperage numbers are not readily available (since daily usage varies from owner to owner depending on settings and content), I can say that most all current generation Samsung TVs are EnergyStar4.0 compliant. This ensures the best possible performance with minimal power usage.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

I see the UN32C5000 as a 60hz TV on all other websites but this site says its 120hz. Which one is correct?

asked 4 years, 4 months ago
Anonymous
on 32" Class 5000 Series 1080p LED HDTV
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1 answer
Answers
answer 1
I'm sorry for the confusion. Since the TV was so new, some of the info was not properly shown on the different websites. That said, all of the C5000 units will only offer 60Hz viewing.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
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Question

I'm about to buy a Samsung UN32C5000 LED 32 inch TV. Is there or will there be an Ultra Slim wall mount for this model?

I understand that the Samsung WMN1000B Ultra Slim wall mount is not compatible with the UN32C5000.
asked 3 years, 11 months ago
Anonymous
on 32" Class 5000 Series 1080p LED HDTV
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1 answer
Answers
answer 1
Although I do not have any information on any new wall mounts; unfortunately, it seems that neither of the Ultra Slim Wall mounts currently available will be compatible with the UN32C5000.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
0points
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Question

Your tv's that support video running off a USB device, will they support a video loop?

USB/Video
asked 3 years, 9 months ago
Richafix
on 32" Class 5000 Series 1080p LED HDTV
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1 answer
Answers
answer 1
It does support a video loop. But, the problem I am running into is the menu pops up every time the video loops. So, if you have a 3 min video set to loop you will see the menu every 3 minutes. Also you will need to look up what kind of video formats are supported. From my experience it likes WMV and MP4 with mpeg4 codec. It didn't like MP4 with h.264 codec for some reason. HandBreak will fix most video conversions.
answered 3 years, 4 months ago
aholstein
Atlanta, GA
0points
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Question

How to use the wireless dongle

I have plugged in the wireless dongle and have connected to my wireless router successfully. Now how do I connect to the internet on my TV?
asked 3 years, 9 months ago
CrashCraft
24251
on 32" Class 5000 Series 1080p LED HDTV
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1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps or any other internet content, it can access internet content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing). The C5000 also allows you to access content from a DLNA device (PC, Cell Phone, Etc.) through a home network with the AllShare DLNA system on the TV.

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
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Question

How do I operate Internet TV on model number UN32C5000?

I have the USB link plugged in and the TV says that we are fully connected to the wireless. However, there is no InternetTV button on the remote that came with the TV. How do I access InternetTV and the Apps?
asked 3 years, 9 months ago
Macksic
on 32" Class 5000 Series 1080p LED HDTV
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1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps, it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 3 years, 8 months ago
MrSamsung
Samsung HQ
0points
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Question

The picture on my TV is off center. How do I correct it?

I am using 16:9 as recommended. Model # UN32C5000QF. There is a 3 inch bar on the left side of the TV. I have adjusted Picture size and attempted to shift picture using Screen Fit.
asked 3 years, 8 months ago
watchfuleye
Massachusetts
on 32" Class 5000 Series 1080p LED HDTV
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1 answer
Answers
answer 1
Contact your cable provider.
answered 3 years, 7 months ago
Franks26
0points
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Question

purchased un32c500 and link stick, desire to connect to netflicks is this possible?

network works fine. plug and play, the best buy team said yes, I think they sold me a useless linkstick that does nothing. do i now need to buy a blue ray player that is compatible to get this to connect to netflicks or do I return everything?
asked 3 years, 8 months ago
Anonymous
Home
on 32" Class 5000 Series 1080p LED HDTV
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1 answer
Answers
answer 1
your tv is capable of internet per the linkistick. but you must add apps form website.
answered 3 years, 7 months ago
Franks26
0points
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Question

Is the LED better than LCD for gaming?

LCDs have a problem with lag on the rendering of the image for games. With games like Guitar Hero, that means if you strum in time with the screen, you miss the beat for the game console. I read somewhere that the lag time on a LED screen can be as low as 2 milliseconds. Is that true?
asked 4 years, 4 months ago
Anonymous
on 32" Class 5000 Series 1080p LED HDTV
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1 answer
Answers
answer 1
Since the Samsung LED TVs actually use a LCD panel with LED backlighting, the response times will be similar to those of the conventional LCD TVs. Both Samsung LEDs and LCD TVs both offer response times of as low as 2ms with an average of 4ms across the board (Plasma TVs actually offer the best response time at sub-1ms -that's not a typo). That said, many of the newer music games do offer a syncing feature that will compensate for the TV and sound system lag.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
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Question

What is the refresh rate in ms

asked 4 years, 4 months ago
Anonymous
on 32" Class 5000 Series 1080p LED HDTV
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1 answer
Answers
answer 1
Flow motion is 60 Hz
answered 4 years, 1 month ago
rolfe
San Diego
0points
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Question

Can I connect to the internet?

I have a Samsung LED model #UN32C5000QFXZA. My TV is connected to my network but can I watch movies and other things on the internet through my TV?
asked 3 years, 7 months ago
Drjenny
on 32" Class 5000 Series 1080p LED HDTV
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1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps or any other internet content, it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 3 years, 7 months ago
MrSamsung
Samsung HQ
0points
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Question

how to set up ALL Share for led tv

how to set up ALL Share for led tv, also Samsung mobile telephone
asked 4 years, 1 month ago
davidma58
on 32" Class 5000 Series 1080p LED HDTV
0points
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1 answer
Answers
answer 1
Although the set up instructions are to long for proper formatting on this forum, if you turn to page 40 of your TV's user's manual, you will be given a detailed explanation as to how Allshare is setup. However, in order to use AllShare with a Cell Phone, the phone in question must be a Samsung cell phone with the DLNA standard.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
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Question

what wall mounts work with this tv

i know that this question has all ready been addressed however the specs stat that the Ultra Slim Wall Mount will work. If it does not as stated by another person, can someone confirm what wall mounts do in fact work?

much thanks

fyi i am trying to fit this tv in a 4 in cabinet so wall mount is crucial
asked 3 years, 10 months ago
nk2a
seattle
on 32" Class 5000 Series 1080p LED HDTV
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1 answer
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answer 1
Although the WMN1000B ultra slim wall mount will work with the C5000, it will only be compatible with the 40" version of this model (2010 LED C5000 series through C8000 series (40" – 55") ).

Any other wall mount with a Vesa Bracket size of 200mm x 200mm should work.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Watching movies by connecting my laptop to the television

Can I watch movies from netflix by connecting my laptop to the Samsung TV? If so, what will I need to do this? Thank you.
asked 3 years, 5 months ago
Anonymous
Chicago, IL
on 32" Class 5000 Series 1080p LED HDTV
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1 answer
Answers
answer 1
There are three ways to connect your PC to your Samsung TV: monitor cable, HDMI to HDMI or HDMI to DVI.

Although all of these connections are easy to hook up, the PC monitor cable is the most common. To connect it this way, just use a standard PC monitor cable to connect from the monitor out of your PC to the PC input on the TV. Some adjustments to the PC's resolution is required.

If your PC offer HDMI out, I would highly suggest using this connection, since it is a basic plug-n-play connection (meaning almost no adjustment is needed on the TV or PC).

HDMI to DVI is almost the same as straight HDMI, but in this case, you will want to connect the DVI end of the cable to the PC (if available) and the HDMI into the TV. This is also considered a plug-n-play connection.

Unless otherwise specified by your PC manufacturer, you will need to connect the PC's audio to the TV with a separate cable (3.5mm jack cable), since most PCs do not support audio over HDMI, VGA or DVI.

Additionally, the Samsung TVs do not offer wireless monitor capabilities.

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
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