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Customer Questions & Answers for
3D Active Glasses

Customer Questions & Answers:
31 Questions
 | 
26 Answers

Questions & Answers for samsung 3D Active Glasses

Question

will these work with non-samsung brand 3d televisions?

asked 4 years, 2 months ago
stevie
on 3D Active Glasses
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Although it can't be said for certain, it's unlikely that they will. Currently there is no set standard for the method of communication between the glasses and TV, so the chances of two companies using the same technology is unlikely.
Never say never though!
answered 3 years, 1 month ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
answer 2
Since each manufacturer uses their own technology for 3D viewing, Samsung cannot guarantee that the Samsung 3D glasses will work with another manufacturer's 3D TV. The Samsung 3D glasses were designed specifically for use with only the Samsung 3D TVs.

-MrSamsung
answered 4 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

3D Glass for all new and future models 3D Tv's?

Will my 3D Glass work with other models that are LCD - LED - PLASMA?
If so, will it continue to work with future Tv's models that at 120Hz and 240hz or more?
I just don't want to be stuck with buying new 3D glass down the road when I up grade my TV to fine out my 3D pair is not compatible with new 3D devices! It's these 3d glass are very versatile with new Samsung stuff.
asked 4 years, 3 months ago
Satcom2010
San Luis Obispo
on 3D Active Glasses
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Currently, there are two different types of glasses available from Samsung which are not interchangable between the 2010 and 2011 series TVs. Although the glasses are supported between different display types (LCD, Plasma etc) they will not work with different generation TVs.

As for future models, it's currently uncertain. It would seem that Samsung have really nailed it with the 2nd Generation glasses technology though, so i wouldn't see why they would change the design unless they see a product, or financial, benefit in doing so.
answered 3 years, 1 month ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
answer 2
Currently, all of the Samsung 3D glasses are compatible with the 2010 Samsung 3D TVs. However, I cannot guarantee that the 2010 product will work 100% with any future products. Also, I unfortunately do not have any information on any future technology or availability.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How long does it take to recharge?

How long does it take to charge fully? Does it have to be charged out of the box?
asked 4 years, 3 months ago
Anonymous
Medford, MA
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
it takes about 2 hours to fully charge the battery via USB but should be good for 30 hours of viewing content.
answered 3 years, 8 months ago
3DinTexas
Keller-TX
0points
0out of 0found this answer helpful.
Question

What recharger is used with 3D glasses SSG-2200AR? How much does it cost and where is it available?

asked 4 years, 1 month ago
Anonymous
Greenville, SC
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The glasses come with a USB cable.
You charge them from your computer or any USB source.
There are two USB ports on the back of the television.
answered 3 years, 11 months ago
HawaiiSky
0points
0out of 0found this answer helpful.
Question

Why does the power indicator glow red?

I have a pair of SSG-2200AR 3D glasses that, when charging, remain red and then the led light goes out after about 15 minutes. I turn on the glasses and the led light glows red for about 5 minutes then goes out. What is the deal?
asked 4 years ago
Dreger
Wisconsin
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The red light remains lit until fully charged.
Then, while in use, the light shuts off,
even though they are still on, to conserve power.
answered 3 years, 11 months ago
HawaiiSky
0points
0out of 0found this answer helpful.
Question

USB Firmware

can these glasses be firmware updated?
asked 3 years, 11 months ago
cMarshall
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No- there's no need for firmware upgrades in what is considered to be pretty standard IR (or bluetooth depending on the glasses) technology; in the same way your TV's remote control doesn't need firmware upgrades.
Any issues which would possibly warrant a firmware upgrade would more likely be something that is a hardware defect than an issue which is resolvable by soft-updates.
answered 3 years, 1 month ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
Question

Where can I get a new usb cord to charge the glasses?

asked 3 years, 11 months ago
Akfigz
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
a standard MICRO-USB cable will charge the glasses, but make sure it is a micro-usb cable and not the regular usb cables that you normally get.
answered 3 years, 8 months ago
3DinTexas
Keller-TX
0points
0out of 0found this answer helpful.
Question

Ssg-2200ar one lens does not shutter

Is there anyway to fix this?
asked 3 years, 10 months ago
Brownie545
Ny
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Not that we're openly aware of- the root cause could be many things from a faulty LCD lens, to simply some broken wiring.
If you bought them recently, you could try dropping down to the retailer to exchange the faulty pair.
Else, your best bet is to register a Samsung support account from the main page, and file a support ticket for assistance.
answered 3 years, 1 month ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
Question

SSG-2100AB One lens doesn't shutter

On one of my pairs of SSG-2100AB glasses, the left lens doesn't shutter. It's only been 30 days since I got these glasses. Does anyone have any idea what could be causing this?
asked 3 years, 9 months ago
Sunil
Lewisville, TX
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sounds like a fault. You could try and obtain a replacement pair from your retailer, or register on the main Samsung website for a support account, register the glasses by serial number, and request support that way directly to Samsung. Samsung should then be able to arrange for an RMA for you if the product is faulty.
answered 3 years, 1 month ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
Question

I have a the SSG2200AR 3D glasses but they do not seem to charge. Is there something I am missing in how to carge them?

asked 3 years, 9 months ago
rayspeedsnake
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The glasses need to be charged from an ACTIVE USB port. I was turning my TV set OFF, therefore the USB ports were NOT active and my glasses were not charging. Leave the TV ON or use USB ports from another source, a computer, for instance. men
answered 3 years, 9 months ago
menaudi
vista, ca
-1point
0out of 1found this answer helpful.
Question

I have 2 glasses. One has red light when recharging,etc. Other pair has green and range light

Did i get a fake pair? Same model ssg-2200ar. Different color lights. Manual also different. One pair has red light. Other has green and orange
asked 3 years, 9 months ago
Mstahl63
New yrk
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
WELL , I HAVE 2 PAIR AND WHEN THEY ARE DEAD ITS A RED COLOR AND WHEN FULLY CHARGED THEY ARE GREEN , I WOULDNT BE TO WORRIED IF YOU GOT THEM AT A REPUTABLE DEALER
answered 2 years, 10 months ago
DAVEB1976
UNITED STATES
0points
0out of 0found this answer helpful.
Question

I can't get these to work. Is the green light supposed to stay on when you turn the glasses on?

asked 3 years, 9 months ago
KinMD
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
no it turns off to conserve power
answered 3 years, 8 months ago
3DinTexas
Keller-TX
0points
0out of 0found this answer helpful.
Question

Seeking Repair Advice Samsung SSG-2200AR

My pair of Samsung SSG-2200AR has a broken from PCB nount Mini-B USB charging receptical and the frame is cracked above the right lens. How much to repair the pair?
Image(s)
User submitted image
User submitted image
asked 3 years, 8 months ago
tleemay
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the glasses still function, then your best bet is to "DIY" fix it. Superglue or whatever. For the cost of repair, you could probably easily buy a new pair.
For a more definitive answer, you'll need to register for a support account from the Samsung main page and file a support ticket; else give Samsung a call, or contact an authorized reseller/repair centre for assistance.
answered 3 years, 1 month ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
Question

where can i get the user's mannual for these?

asked 3 years, 8 months ago
Duffy127
chicago, il
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Could you provide us with a model number of the product you require assistance with?
answered 3 years, 1 month ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
Question

is there a way to reset them

trying to watch a 3d movie, animated like "despicable me" works fine, but live action "airbender" isn't lining up right, how do i fix this? is there something wrong with my glasses or tv?
asked 3 years, 7 months ago
dranivan
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In the menu is an option for 3D depth, you could potentially try adjusting this setting to avoid "ghosting" or "crosstalk". On the basis that you don't have this issue normally, i could simply be a problem with whatever input format you're using (ie. Digital Content vs Original Bluray media)
answered 3 years, 1 month ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
Question

I own a Sumsung 3D TV and Glasses - how do I get the 3D movies Samsung has exclusive rights to?

asked 3 years, 8 months ago
Dubwhite
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I assume you're referring to the DreamWorks Animation 3D Blu-ray Disc titles currently available exclusively on a "bundled" basis with Samsung products. Although you can of course call Samsung and make your case as an already-existing owner for being entitled to a copy of (one of) the DWA 3D BDs, the idea behind the promotional bundle is to incentivize *new* sales. The movies were--and to a certain extent still are--available on a redemption basis in the "starter kits" available online and at retail which contain two pairs of Samsung glasses and a voucher to be submitted via mail or online to receive the BD via mail. Unfortunately, the MONSTERS VS. ALIENS promotion has concluded. There is still time as of this writing, however, to purchase a kit, sell the glasses if you don't need them, and submit your voucher for HOW TO TRAIN YOUR DRAGON, the SHREK films and, in a promotion that just started, MEGAMIND. Of course, many of these discs are also available through the standard third-party, used outlets as well.
answered 3 years, 7 months ago
PRicardoS
Los Angeles, CA
0points
0out of 0found this answer helpful.
Question

No Charge?

When I plug the glasses into an active USB, the red charge light stays lit for 20 seconds, then turns off, I've never seem them shutter or have a green light.
asked 3 years, 7 months ago
hummer55
Fargo
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
YOU WONT BE ABLE TO SEE THEM SHUTTER THEY SHUTTER 10 TIMES AS FAST AS YOUR EYES CAN , ITS YOUR CHARGER, TRY USING A DIFFERENT CHARGER OR BENDING THE ONE YOU HAVE AND THEY SHOULD CHARGE FINE
answered 2 years, 10 months ago
DAVEB1976
UNITED STATES
0points
0out of 0found this answer helpful.
Question

Can I connect my glasses to UN55D6420UFXZA?

asked 3 years, 4 months ago
YURIJS
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Which model number?
answered 3 years, 1 month ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
Question

how to pair the samsung 3D active glasses SSG-2100AB with samsung LED 3D TV

model code of TV is UA40D6400
6 series (40 inch)
asked 3 years, 3 months ago
lavishjain1993
DELHI,INDIA
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There's no pairing required with the IR series of glasses/TVs (SSG-2100's). Simply pop your TV into 3D mode using the 3D button on your remote, then power on the glasses and enjoy.
Ensure that your battery in the glasses has sufficient charge, and that any plastic tabs are removed from the battery compartment before use.
answered 3 years, 1 month ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
Question

Are there any 3d glasses that do not require infrared transmitter on glasses?

I purchased some glasses and they do not work with my tv; however, they do not have any infrared technology on them and I'm wondering if there are new glasses out that use a different technology.
Thank you.
asked 3 years, 1 month ago
Anonymous
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
THERE ARE SOME GLASSES THAT ARENT ACTIVE GLASSES , BUT DEPENDING ON THE MAKE OF YOUR TELEVISION , ITS HARD TO TELL YOU WHERE TO LOOK
answered 2 years, 10 months ago
DAVEB1976
UNITED STATES
0points
0out of 0found this answer helpful.
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