Customer questions and answers for samsung 3D Active Glasses
Question
3D Glasses Model #SSG-2100AB LED DOES NOT OPERATE WHEN POWERED ON OR OFF.
Just tried them with the new Plasma PN638000YF and the BD9600 player great picture and apps. have two questions 1. 3D emitter does not blink on the tv. 2. LED lamp does not operate on the glasses. The video source was a standard blu-ray disc. Are both units defective or have I missed something
Tags: 3d issues
asked 2 years, 6 months ago
Username
rtech
Home
on 3D Active Glasses
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1 answer
Answers
answer 1
You won't see the emitter on the tv blink, the glasses only blink when turned on, off, or dead battery. As long as source blu-ray is 3D, and 3D is turned on (2D to 3D or auto, they will just work. Press power button on glasses for 1 second and they blink a few times indicating they are on.
What type of batteries are used in the 3d glasses?
asked 2 years, 9 months ago
Username
LarryLook
on 3D Active Glasses
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4 answers
Answers
answer 1
Battery Type = CR2025 Operation Time = 50 hours
I took that information from Australia's Samsung WebSite.
Link = http://www.samsung.com/au/consumer/detail/productPreviewRead.do?model_cd=SSG-2100AB/XS&group=tv-audio-video&type=3d-products&subtype=3d-accessories
We properly turned on the glasses. have a brand new fully functioning Samsung 3D LED HDTV AND Samsung brand blue ray disc player (BD-C5900), but the glasses are not working. All components are Samsung brand and we love them, but want the glasses to work.
Tags: trouble with 3d glasses
asked 2 years, 7 months ago
Username
hgallu
Florida
on 3D Active Glasses
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4 answers
Answers
answer 1
did you go into the tv settings and set it to 3D viewing?
answered 2 years, 7 months ago
Username
sutarts
Hellertown, PA
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answer 2
Are you watching a 3D blu-ray? Is the tv set to 2D to 3D or auto? Is the bd-c5900 hdmi into either a compatible 1.4v receiver or straight into tv? If yes to all, then they or the tv is defective, call Samsung support.
check first if your 3d glasses is compatible with your tv. Most 3d glasses are created to be compatible with certain Samsung tv. If your tv and glasses are both compatible to each other try this:
- turn on tv - check the led light and pairing button at the back of the glasses - look for the pairing button or power button on the glasses - hold the glasses within 2 feet near the tv - press the pairing button on the glasses - led light should lid up during pairing - lower left of the screen will show if the pairing is successful you dont have to pair it again the tv will automatically recognize the glasses when in use - best result should be use within 30 ft near the tv - it can be paired for more than one tv - use the charger that came along with the glasses to charge the glasses
I guess check the battery in the glasses and just press the power button dont hold it down and if you have more than one pair of glasses see if they work or not too.
Can I use a damp cloth to remove fingerprints from the glass lens?
asked 2 years, 7 months ago
Username
philip
on 3D Active Glasses
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2 answers
Answers
answer 1
The glasses should have come with a small blue cloth for cleaning. If you lost or do not have the cloth use a piece of cotton flanel. They should remove any and all finger prints on the glasses. You can use a damp cloth but only if nessesary.
answered 2 years, 7 months ago
Username
sutarts
Hellertown, PA
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answer 2
Be very gentle, don't squeeze the lenses at all. It's best to use a high quality glasses cleaner and lint free microfiber cloth, like the one that came with them.
Are you able to use the 2011 3d glasses with the 2010 tvs?
Tags: 3d glasses
asked 1 year, 10 months ago
Username
chewy22
on 3D Active Glasses
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2 answers
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answer 1
The 2010 (SSG-2100 / SSG-2200) glasses use a different technology (IR) to the current 2011 (SG-3100) glasses (bluetooth). They are not cross compatible.
If the batteries run out for my 3d glases do i have to buy a new pair of glasses?
I bought a 2 pair 3d glasses Samsung at the store but it does not say they are rechargeable does it mean i have to buy new ones all the time (when they run out) or are all 3d glasses of Samsung rechargeable
asked 1 year, 10 months ago
Username
awesometvdudeisthebest
on 3D Active Glasses
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2 answers
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answer 1
The non-rechargable glasses have a small "watch" battery in the side of the glasses, protected by a slide off cover on the inside of the hinge. Probably best to confirm with the manual, but most Samsung glasses take CR2025 batteries, and are easily replaced, no tools required.
When I push the button on the 3d glasses, I can't run them off which means the batteries will run out soon
Are the glasses defective. There also is no light indicating whether they are on or off
asked 2 years, 6 months ago
Username
davex
on 3D Active Glasses
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2 answers
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answer 1
The glasses should cycle off when the TV or just the 3d feature is turned off.
answered 2 years, 6 months ago
Username
wesleyr
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answer 2
Hold button for more than 1.5 seconds, they will blink a few times indicating they are turning off. They also turn off after the tv goes out of 3D mode supposedly and they also have a timeout feature if they don't receive the IR signal from the TV for a set time.
I have a pair of 3D glasses that are not working. I just bought them December 2010
What can be done???To fix my glasses
asked 1 year, 4 months ago
Username
Shorty1817
on 3D Active Glasses
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2 answers
Answers
answer 1
If yout tv is still in warranty, just go to the store, ans ask for a new pair. If no, submit then to support on samsung.com, however, it should just be better to buy a new ones.
answered 1 year, 4 months ago
Username
lnxslck
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answer 2
Submit them for repair in Samsung Costumer Support or buy a new pair. They're not that expensive.
answered 1 year, 4 months ago
Username
lnxslck
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Question
how do you change the battery
asked 1 year, 11 months ago
Username
isthisajoke
boise, id
on 3D Active Glasses
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2 answers
Answers
answer 1
on the left side of the glasses on the inside part at the base of the left arm, there is a tab that slides out and the battery can be easily popped out
My kid drop a pair of my shutter glasses on the carpet and one of the lenses cracked internally. Where can I get it fixed? I tried to initiate a work request but when I go to the page, my shutter glasses doesn't have that option, only my TV and my blu-ray player do. How do I get them fixed?
Tags: shutter glasses, 3d glasses, 3d, shutter, glasses, broken, cracked
Glasses dont work with the Samsung 3d I purchased. Have replaced the tv but problem still persists.
Have put black tape on ir reciever of the glasses and this has lessened the problem somewhat. Have confirmed ir transmitter on tv working. How do I go about replacing these.
asked 2 years, 6 months ago
Username
jmoutopoul
on 3D Active Glasses
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1 answer
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answer 1
Could you confirm the model number of the TV and IR Glasses? I'm going to assume that the issue is relating to a C Series TV (Px50C680 or similar?) and the SSG-2100/2200 glasses?
I had the same problem, two pairs of glasses, both dropping sync regularly, IR emitter board replaced under warranty, and the second time it went away for repair it never came back. Got a Samsung D series (with the new bluetooth technology glasses [SSG-3100]) and i no longer have an issue.
Your best bet is to book for repair, and keep having the equipment replaced until it comes back as something else!... hopefully under warranty!
The glasses generally are not at fault. Try and take them down to a local retailer who might have a C series on display to try them out there to prove they're not the issue here.
I have 4 pair of glassses(55g-2200)and I can't get any of them to work.The blu-ray is 3-d and is selected, the tv is set to auto and no luk .
Is there anything else I can try or do I need a service call?
Tags: 3-d glasses, troubleshoot
asked 2 years, 6 months ago
Username
Haphathaway
Warwick RI
on 3D Active Glasses
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1 answer
Answers
answer 1
did you install batteries? if so, hold power button on glasses down till red led light flashes 3 times, they should be on. make sure tv and bluray is in 3D mode. ( my set is in auto so i just start the blueray 3d movie and turn glasses on) make sure battery is "+" side up.
answered 2 years, 5 months ago
Username
RANDELL
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Question
why does the 3d picture flicker on 3d glasses?
asked 2 years, 4 months ago
Username
adrichie
Reddick, IL
on 3D Active Glasses
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1 answer
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answer 1
If you are talking about the fast flicker, that is the shutter lens technology of the glasses. Each lens flashes back and forth very fast and is supossed to be not noticable by the human eye. But I can notice it, and it sounds like you can as well. I have my TV right in front of a window, so what I noticed is that if there is any light or reflection out side of the TV, the flickering is worse. It almost seems that the glasses are fighting the light or reflection outside the TV. I found it best to make the room as dark as possible or watch 3D movies at night.
answered 2 years, 3 months ago
Username
wesleyr
Fort Rucker
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Question
what batteries should i buy for 3d glasses SSG-2100AB
Hi,
I have two pairs of Samsung battery 3D glasses for my 50" plasma 3D TV. The TV is located in our cabin. I want to get some new batteries before I head up there. Will you tell me what type of battery the glasses use?
Thanks!
asked 2 years, 3 months ago
Username
moorethanenough
boise, id
on 3D Active Glasses
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1 answer
Answers
answer 1
Two 2025 watch like batteries per set of glasses
answered 2 years, 3 months ago
Username
wesleyr
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Question
do you suppose to remove the blue and red stickers on the glasses lens before you use the glasses
asked 2 years, 2 months ago
Username
tobyobie1
ohio
on 3D Active Glasses
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1 answer
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answer 1
Yes, you must remove the shipping stickers (with the blue and red tabs on them) from the glasses before use. No damage will be caused by leaving them on- but it will significantly affect your viewing quality.