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Most Recent Questions
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I downloaded the Natgeo app. on my smart tv and it gives me a code to enter and then it goes to my Samsung account and asks me for my user name and pa
Recent Question:
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Anyone else get headaches when they wear these?
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Battery cover won't close
Questions with Most Recent Answers
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These glasses work with an epson 3010 projector?
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I downloaded the Natgeo app. on my smart tv and it gives me a code to enter and then it goes to my Samsung account and asks me for my user name and pa
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Can these glasses be used with the 7000 series TVs?
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My glasses will not charge. What do I do now?
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Can you keep the glasses pluged in to the charger when not in use?
See all Samsung Questions and Answers 3D Accessories Q & A

Customer Questions & Answers for
samsung 3D Active Glasses

Customer Questions & Answers:
84 Questions
 | 
89 Answers

Questions & Answers for samsung 3D Active Glasses

Question

What type of batteries are used in the 3d glasses?

asked 3 years, 11 months ago
LarryLook
on 3D Active Glasses
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4 answers
Answers
answer 1
in the non rechargable - cr2025
I do not know in the rechargable I dont have them.
answered 1 year, 11 months ago
vinceland
Loma Linda, ca.
0points
0out of 0found this answer helpful.
answer 2
cr2025 flat batteries...
answered 3 years, 8 months ago
BARENDSE
SAN DIEGO CALIFORNIA UNITED STATES OF AMERICA
0points
0out of 0found this answer helpful.
answer 3
There are rechargable 3D glasses and 3D glasses that take the 2025 watch battery.
answered 3 years, 10 months ago
wesleyr
0points
0out of 0found this answer helpful.
answer 4
Battery Type = CR2025
Operation Time = 50 hours

I took that information from Australia's Samsung WebSite.

Link = http://www.samsung.com/au/consumer/detail/productPreviewRead.do?model_cd=SSG-2100AB/XS&group=tv-audio-video&type=3d-products&subtype=3d-accessories
answered 3 years, 10 months ago
Alvaro
0points
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Question

How do I get my 3D Active glasses to work?

We properly turned on the glasses. have a brand new fully functioning Samsung 3D LED HDTV AND Samsung brand blue ray disc player (BD-C5900), but the glasses are not working. All components are Samsung brand and we love them, but want the glasses to work.
asked 3 years, 10 months ago
hgallu
Florida
on 3D Active Glasses
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4 answers
Answers
answer 1
I guess check the battery in the glasses and just press the power button dont hold it down and if you have more than one pair of glasses see if they work or not too.
answered 2 years, 8 months ago
VonMockenheimer
Creswell, Oregon
0points
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answer 2
check first if your 3d glasses is compatible with your tv. Most 3d glasses are created to be compatible with certain Samsung tv. If your tv and glasses are both compatible to each other try this:

- turn on tv
- check the led light and pairing button at the back of the glasses
- look for the pairing button or power button on the glasses
- hold the glasses within 2 feet near the tv
- press the pairing button on the glasses
- led light should lid up during pairing
- lower left of the screen will show if the pairing is successful you dont have to pair it again the tv will automatically recognize the glasses when in use
- best result should be use within 30 ft near the tv
- it can be paired for more than one tv
- use the charger that came along with the glasses to charge the glasses

if these does not work call Samsung...
answered 2 years, 8 months ago
akemitakada
0points
0out of 0found this answer helpful.
answer 3
Are you watching a 3D blu-ray? Is the tv set to 2D to 3D or auto? Is the bd-c5900 hdmi into either a compatible 1.4v receiver or straight into tv? If yes to all, then they or the tv is defective, call Samsung support.
answered 3 years, 8 months ago
MichaelH
0points
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answer 4
did you go into the tv settings and set it to 3D viewing?
answered 3 years, 9 months ago
sutarts
Hellertown, PA
0points
0out of 0found this answer helpful.
Question

Each glass has 2 tabs 2 green on left and 2 red on left, are they supposed to remain or be removed?

asked 3 years, 8 months ago
RBRYCE
on 3D Active Glasses
0points
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3 answers
Answers
answer 1
LOL...Remove them...
answered 2 years, 7 months ago
MetalyInsane
Virginia
0points
0out of 0found this answer helpful.
answer 2
You want to remove those from your glasses.
answered 3 years, 7 months ago
Kmans2smooth
0points
0out of 0found this answer helpful.
answer 3
Remove them. They are just for protection during shipping.
answered 3 years, 7 months ago
LeeH
0points
0out of 0found this answer helpful.
Question

Where is the serial number??? I need it to register these!

asked 3 years, 9 months ago
waggle
TX
on 3D Active Glasses
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2 answers
Answers
answer 1
Bottom of the box they came in. Mine was covered by a shipping label and i had to gently scrape that off.
answered 3 years, 8 months ago
MichaelH
0points
0out of 0found this answer helpful.
answer 2
Serial Number is on the bottom of the box its says : S/N or on the inside of the glasses oposite side the battery.
answered 3 years, 9 months ago
jandkmiranda
NJ
0points
0out of 0found this answer helpful.
Question

What size battery ?

asked 3 years, 5 months ago
jgcurran
on 3D Active Glasses
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2 answers
Answers
answer 1
2010 glasses with replaceble battery uses CR 2025 or equivalent.
answered 2 years, 8 months ago
wliketuno
san diego
0points
0out of 0found this answer helpful.
answer 2
CR 2025
3v
answered 3 years, 4 months ago
Wiredup
Texas
0points
0out of 0found this answer helpful.
Question

Can I use a damp cloth to remove fingerprints from the glass lens?

asked 3 years, 10 months ago
philip
on 3D Active Glasses
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2 answers
Answers
answer 1
Be very gentle, don't squeeze the lenses at all. It's best to use a high quality glasses cleaner and lint free microfiber cloth, like the one that came with them.
answered 3 years, 8 months ago
MichaelH
0points
0out of 0found this answer helpful.
answer 2
The glasses should have come with a small blue cloth for cleaning. If you lost or do not have the cloth use a piece of cotton flanel. They should remove any and all finger prints on the glasses. You can use a damp cloth but only if nessesary.
answered 3 years, 9 months ago
sutarts
Hellertown, PA
0points
0out of 0found this answer helpful.
Question

When I push the button on the 3d glasses, I can't run them off which means the batteries will run out soon

Are the glasses defective. There also is no light indicating whether they are on or off
asked 3 years, 8 months ago
davex
on 3D Active Glasses
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2 answers
Answers
answer 1
Hold button for more than 1.5 seconds, they will blink a few times indicating they are turning off. They also turn off after the tv goes out of 3D mode supposedly and they also have a timeout feature if they don't receive the IR signal from the TV for a set time.
answered 3 years, 8 months ago
MichaelH
0points
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answer 2
The glasses should cycle off when the TV or just the 3d feature is turned off.
answered 3 years, 8 months ago
wesleyr
0points
0out of 0found this answer helpful.
Question

Should I remove the protective plastic on the 3D glasses?

asked 3 years, 6 months ago
1horacer
bklyn ny
on 3D Active Glasses
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2 answers
Answers
answer 1
yes
answered 2 years, 8 months ago
wliketuno
san diego
0points
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answer 2
yes
answered 3 years, 4 months ago
Wiredup
Texas
0points
0out of 0found this answer helpful.
Question

I have a pair of 3D glasses that are not working. I just bought them December 2010

What can be done???To fix my glasses
asked 2 years, 7 months ago
Shorty1817
on 3D Active Glasses
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Submit them for repair in Samsung Costumer Support or buy a new pair. They're not that expensive.
answered 2 years, 6 months ago
lnxslck
0points
0out of 0found this answer helpful.
answer 2
If yout tv is still in warranty, just go to the store, ans ask for a new pair. If no, submit then to support on samsung.com, however, it should just be better to buy a new ones.
answered 2 years, 6 months ago
lnxslck
0points
0out of 0found this answer helpful.
Question

how do you change the battery

asked 3 years, 1 month ago
isthisajoke
boise, id
on 3D Active Glasses
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2 answers
Answers
answer 1
on the left side of the glasses there is a compartment that slides out
answered 2 years, 7 months ago
vette661
NYC
0points
0out of 0found this answer helpful.
answer 2
on the left side of the glasses on the inside part at the base of the left arm, there is a tab that slides out and the battery can be easily popped out
answered 2 years, 7 months ago
vette661
NYC
0points
0out of 0found this answer helpful.
Question

What is the battery in the glasses?

asked 3 years, 3 months ago
mpat886288
Colorado
on 3D Active Glasses
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2 answers
Answers
answer 1
2010 glasses with replaceble battery uses CR 2025 or equivalent.
answered 2 years, 8 months ago
wliketuno
san diego
0points
0out of 0found this answer helpful.
answer 2
Best bet is to confirm with the manual, but most Samsung glasses take a CR2025 cell battery.
answered 2 years, 10 months ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
Question

Are you able to use the 2011 3d glasses with the 2010 tvs?

asked 3 years, 1 month ago
chewy22
on 3D Active Glasses
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2 answers
Answers
answer 1
NO. Older tv's are infrared
answered 2 years, 8 months ago
wliketuno
san diego
0points
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answer 2
The 2010 (SSG-2100 / SSG-2200) glasses use a different technology (IR) to the current 2011 (SG-3100) glasses (bluetooth). They are not cross compatible.
answered 2 years, 10 months ago
dalgibbard
UK
+1point
1out of 1found this answer helpful.
Question

If the batteries run out for my 3d glases do i have to buy a new pair of glasses?

I bought a 2 pair 3d glasses Samsung at the store but it does not say they are rechargeable does it mean i have to buy new ones all the time (when they run out) or are all 3d glasses of Samsung rechargeable
asked 3 years ago
awesometvdudeisthebest
on 3D Active Glasses
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2 answers
Answers
answer 1
2010 glasses with replaceble battery uses CR 2025 or equivalent.
answered 2 years, 8 months ago
wliketuno
san diego
+1point
1out of 1found this answer helpful.
answer 2
The non-rechargable glasses have a small "watch" battery in the side of the glasses, protected by a slide off cover on the inside of the hinge.
Probably best to confirm with the manual, but most Samsung glasses take CR2025 batteries, and are easily replaced, no tools required.
answered 2 years, 10 months ago
dalgibbard
UK
+1point
1out of 1found this answer helpful.
Question

Broken shutter glasses

My kid drop a pair of my shutter glasses on the carpet and one of the lenses cracked internally. Where can I get it fixed?
I tried to initiate a work request but when I go to the page, my shutter glasses doesn't have that option, only my TV and my blu-ray player do.
How do I get them fixed?
asked 3 years, 10 months ago
SergioAG
Oak harbor, WA 98277
on 3D Active Glasses
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1 answer
Answers
answer 1
Can't get them fixed, only buy new ones.
answered 3 years, 8 months ago
MichaelH
0points
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Question

3D Glasses Model #SSG-2100AB LED DOES NOT OPERATE WHEN POWERED ON OR OFF.

Just tried them with the new Plasma PN638000YF and the BD9600 player great picture and apps. have two questions 1. 3D emitter does not blink on the tv. 2. LED lamp does not operate on the glasses. The video source was a standard blu-ray disc. Are both units defective or have I missed something
asked 3 years, 8 months ago
rtech
Home
on 3D Active Glasses
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1 answer
Answers
answer 1
You won't see the emitter on the tv blink, the glasses only blink when turned on, off, or dead battery. As long as source blu-ray is 3D, and 3D is turned on (2D to 3D or auto, they will just work. Press power button on glasses for 1 second and they blink a few times indicating they are on.
answered 3 years, 8 months ago
MichaelH
0points
0out of 0found this answer helpful.
Question

Glasses dont work with the Samsung 3d I purchased. Have replaced the tv but problem still persists.

Have put black tape on ir reciever of the glasses and this has lessened the problem somewhat. Have confirmed ir transmitter on tv working. How do I go about replacing these.
asked 3 years, 8 months ago
jmoutopoul
on 3D Active Glasses
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1 answer
Answers
answer 1
Could you confirm the model number of the TV and IR Glasses? I'm going to assume that the issue is relating to a C Series TV (Px50C680 or similar?) and the SSG-2100/2200 glasses?

I had the same problem, two pairs of glasses, both dropping sync regularly, IR emitter board replaced under warranty, and the second time it went away for repair it never came back.
Got a Samsung D series (with the new bluetooth technology glasses [SSG-3100]) and i no longer have an issue.

Your best bet is to book for repair, and keep having the equipment replaced until it comes back as something else!... hopefully under warranty!

The glasses generally are not at fault. Try and take them down to a local retailer who might have a C series on display to try them out there to prove they're not the issue here.
answered 2 years, 10 months ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
Question

I have 4 pair of glassses(55g-2200)and I can't get any of them to work.The blu-ray is 3-d and is selected, the tv is set to auto and no luk .

Is there anything else I can try or do I need a service call?
asked 3 years, 8 months ago
Haphathaway
Warwick RI
on 3D Active Glasses
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1 answer
Answers
answer 1
did you install batteries? if so, hold power button on glasses down till red led light flashes 3 times, they should be on. make sure tv and bluray is in 3D mode. ( my set is in auto so i just start the blueray 3d movie and turn glasses on) make sure battery is "+" side up.
answered 3 years, 7 months ago
RANDELL
0points
0out of 0found this answer helpful.
Question

yellow Screen in 3D.???

Some times when i watching tv in 3d this one start to see in yellow. i don know if it is normal .Some one have the same problem like me . the problem solves if i turn off the glasses and then turn on again . but that happentd again ( yellow ).
My tv is a Plasma 50" 490 Series 720p and my glasses is the battery type ssg-2100AB
asked 3 years, 7 months ago
raquino231
on 3D Active Glasses
0points
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1 answer
Answers
answer 1
I think you're having the same problem that I had as the glasses lose sync with the TV. You can try the "tape fix" (just search "3d glasses losing sync" on google to find it). I sent my old glasses back in for replacements because they lost sync every 2 minutes and I wasn't able to fix it with electrical tape. Some Samsung glasses don't have this problem. The samsung glasses that come with movie packs are usually good at not losing sync.
answered 3 years, 6 months ago
KeithsTV
0points
0out of 0found this answer helpful.
Question

do you have 3D glasses that fit over regular glasses?

asked 3 years, 7 months ago
Anonymous
on 3D Active Glasses
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1 answer
Answers
answer 1
Yes. Both the battery-replaceable and rechargeable 3D glasses are designed to be used by people who wear glasses.

--HDTech
answered 3 years, 7 months ago
MisterSamsung
SamsungHQ
0points
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Question

Why is the model number on the package different than on the actual 3D glasses?

Did I receive the correct glasses as per the packaging, or were they switched out with other glasses? The model number on the packaging states SSG-P2100S/ZA, the Model numbers on the 2 pair of glasses in the package is SSG-2100AB/ZA.
asked 3 years, 7 months ago
blanedvd
Eau Claire
on 3D Active Glasses
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1 answer
Answers
answer 1
The model code SSG-P2100S/ZA is for the Samsung promotional pack as a whole, whereas the SSG-2100AB/ZA model ID is for the glasses individually.
answered 2 years, 10 months ago
dalgibbard
UK
0points
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