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Which 3d glasses work with the series 6100 model 6100 40" tv?
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ssg-3500cr how are they recharged?
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Customer questions and answers for
samsung 3D Active Glasses

Customer questions and answers:
84 Questions
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86 Answers

Customer questions and answers for samsung 3D Active Glasses

Question

How do I get my 3D Active glasses to work?

We properly turned on the glasses. have a brand new fully functioning Samsung 3D LED HDTV AND Samsung brand blue ray disc player (BD-C5900), but the glasses are not working. All components are Samsung brand and we love them, but want the glasses to work.
Tags: trouble with 3d glasses
asked 1 year, 7 months ago
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hgallu
Florida
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answer 1
did you go into the tv settings and set it to 3D viewing?
answered 1 year, 7 months ago
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sutarts
Hellertown, PA
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answer 2
Are you watching a 3D blu-ray? Is the tv set to 2D to 3D or auto? Is the bd-c5900 hdmi into either a compatible 1.4v receiver or straight into tv? If yes to all, then they or the tv is defective, call Samsung support.
answered 1 year, 5 months ago
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MichaelH
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answer 3
check first if your 3d glasses is compatible with your tv. Most 3d glasses are created to be compatible with certain Samsung tv. If your tv and glasses are both compatible to each other try this:

- turn on tv
- check the led light and pairing button at the back of the glasses
- look for the pairing button or power button on the glasses
- hold the glasses within 2 feet near the tv
- press the pairing button on the glasses
- led light should lid up during pairing
- lower left of the screen will show if the pairing is successful you dont have to pair it again the tv will automatically recognize the glasses when in use
- best result should be use within 30 ft near the tv
- it can be paired for more than one tv
- use the charger that came along with the glasses to charge the glasses

if these does not work call Samsung...
answered 6 months ago
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akemitakada
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answer 4
I guess check the battery in the glasses and just press the power button dont hold it down and if you have more than one pair of glasses see if they work or not too.
answered 5 months, 2 weeks ago
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VonMockenheimer
Creswell, Oregon
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Question

What type of batteries are used in the 3d glasses?

asked 1 year, 9 months ago
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LarryLook
on 3D Active Glasses
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answer 1
Battery Type = CR2025
Operation Time = 50 hours

I took that information from Australia's Samsung WebSite.

Link = http://www.samsung.com/au/consumer/detail/productPreviewRead.do?model_cd=SSG-2100AB/XS&group=tv-audio-video&type=3d-products&subtype=3d-accessories
answered 1 year, 8 months ago
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Alvaro
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answer 2
There are rechargable 3D glasses and 3D glasses that take the 2025 watch battery.
answered 1 year, 7 months ago
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wesleyr
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answer 3
cr2025 flat batteries...
answered 1 year, 6 months ago
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BARENDSE
SAN DIEGO CALIFORNIA UNITED STATES OF AMERICA
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Question

Each glass has 2 tabs 2 green on left and 2 red on left, are they supposed to remain or be removed?

Tags: 3d glass maintenance
asked 1 year, 5 months ago
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RBRYCE
on 3D Active Glasses
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3 answers
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answer 1
Remove them. They are just for protection during shipping.
answered 1 year, 5 months ago
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LeeH
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answer 2
You want to remove those from your glasses.
answered 1 year, 5 months ago
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Kmans2smooth
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answer 3
LOL...Remove them...
answered 5 months, 1 week ago
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MetalyInsane
Virginia
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Question

Can I use a damp cloth to remove fingerprints from the glass lens?

asked 1 year, 7 months ago
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philip
on 3D Active Glasses
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answer 1
The glasses should have come with a small blue cloth for cleaning. If you lost or do not have the cloth use a piece of cotton flanel. They should remove any and all finger prints on the glasses. You can use a damp cloth but only if nessesary.
answered 1 year, 7 months ago
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sutarts
Hellertown, PA
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answer 2
Be very gentle, don't squeeze the lenses at all. It's best to use a high quality glasses cleaner and lint free microfiber cloth, like the one that came with them.
answered 1 year, 5 months ago
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MichaelH
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Question

Where is the serial number??? I need it to register these!

asked 1 year, 6 months ago
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waggle
TX
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answer 1
Serial Number is on the bottom of the box its says : S/N or on the inside of the glasses oposite side the battery.
answered 1 year, 6 months ago
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jandkmiranda
NJ
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answer 2
Bottom of the box they came in. Mine was covered by a shipping label and i had to gently scrape that off.
answered 1 year, 5 months ago
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MichaelH
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Question

When I push the button on the 3d glasses, I can't run them off which means the batteries will run out soon

Are the glasses defective. There also is no light indicating whether they are on or off
asked 1 year, 6 months ago
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davex
on 3D Active Glasses
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answer 1
The glasses should cycle off when the TV or just the 3d feature is turned off.
answered 1 year, 6 months ago
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wesleyr
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answer 2
Hold button for more than 1.5 seconds, they will blink a few times indicating they are turning off. They also turn off after the tv goes out of 3D mode supposedly and they also have a timeout feature if they don't receive the IR signal from the TV for a set time.
answered 1 year, 5 months ago
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MichaelH
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Question

Should I remove the protective plastic on the 3D glasses?

asked 1 year, 3 months ago
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1horacer
bklyn ny
on 3D Active Glasses
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answer 1
yes
answered 1 year, 2 months ago
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Wiredup
Texas
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answer 2
yes
answered 6 months ago
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wliketuno
san diego
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Question

What size battery ?

Tags: basic
asked 1 year, 2 months ago
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jgcurran
on 3D Active Glasses
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answer 1
CR 2025
3v
answered 1 year, 2 months ago
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Wiredup
Texas
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answer 2
2010 glasses with replaceble battery uses CR 2025 or equivalent.
answered 6 months ago
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wliketuno
san diego
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Question

Are you able to use the 2011 3d glasses with the 2010 tvs?

Tags: 3d glasses
asked 10 months ago
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chewy22
on 3D Active Glasses
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answer 1
The 2010 (SSG-2100 / SSG-2200) glasses use a different technology (IR) to the current 2011 (SG-3100) glasses (bluetooth). They are not cross compatible.
answered 8 months ago
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dalgibbard
UK
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answer 2
NO. Older tv's are infrared
answered 6 months ago
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wliketuno
san diego
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Question

If the batteries run out for my 3d glases do i have to buy a new pair of glasses?

I bought a 2 pair 3d glasses Samsung at the store but it does not say they are rechargeable does it mean i have to buy new ones all the time (when they run out) or are all 3d glasses of Samsung rechargeable
asked 9 months ago
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awesometvdudeisthebest
on 3D Active Glasses
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answer 1
The non-rechargable glasses have a small "watch" battery in the side of the glasses, protected by a slide off cover on the inside of the hinge.
Probably best to confirm with the manual, but most Samsung glasses take CR2025 batteries, and are easily replaced, no tools required.
answered 8 months ago
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dalgibbard
UK
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answer 2
2010 glasses with replaceble battery uses CR 2025 or equivalent.
answered 6 months ago
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wliketuno
san diego
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Question

What is the battery in the glasses?

asked 1 year, 1 month ago
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mpat886288
Colorado
on 3D Active Glasses
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Answers
answer 1
Best bet is to confirm with the manual, but most Samsung glasses take a CR2025 cell battery.
answered 8 months ago
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dalgibbard
UK
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answer 2
2010 glasses with replaceble battery uses CR 2025 or equivalent.
answered 6 months ago
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wliketuno
san diego
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Question

how do you change the battery

asked 11 months ago
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isthisajoke
boise, id
on 3D Active Glasses
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answer 1
on the left side of the glasses on the inside part at the base of the left arm, there is a tab that slides out and the battery can be easily popped out
answered 5 months, 1 week ago
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vette661
NYC
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answer 2
on the left side of the glasses there is a compartment that slides out
answered 5 months, 1 week ago
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vette661
NYC
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Question

I have a pair of 3D glasses that are not working. I just bought them December 2010

What can be done???To fix my glasses
asked 4 months, 2 weeks ago
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Shorty1817
on 3D Active Glasses
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2 answers
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answer 1
If yout tv is still in warranty, just go to the store, ans ask for a new pair. If no, submit then to support on samsung.com, however, it should just be better to buy a new ones.
answered 4 months, 1 week ago
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lnxslck
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answer 2
Submit them for repair in Samsung Costumer Support or buy a new pair. They're not that expensive.
answered 4 months, 1 week ago
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lnxslck
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Question

i have a 46c7000 3d tv and two of the three glasses i bought will not connect from furthur than 5 feet from the TV, what should i do?

i have tried turning them on and off again but it does not help.
asked 1 year, 9 months ago
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Anonymous
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answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 1 year, 9 months ago
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MrSamsung
Samsung HQ
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Question

what 3d glasses do i buy

i have a unc8000 led tv and i dont know if im supposed to get 3d glasses for that model. can you tell me which model 3d glasses i should buy
asked 1 year, 10 months ago
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dfmt
on 3D Active Glasses
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answer 1
Since the UNxxC8000 is in fact a 3D TV, any of the 3D glasses found on the Accessory page on Samsung.com will work with this model and will be needed to view a 3D image.

-MrSamsung
answered 1 year, 9 months ago
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MrSamsung
Samsung HQ
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Question

Broken shutter glasses

My kid drop a pair of my shutter glasses on the carpet and one of the lenses cracked internally. Where can I get it fixed?
I tried to initiate a work request but when I go to the page, my shutter glasses doesn't have that option, only my TV and my blu-ray player do.
How do I get them fixed?
Tags: shutter glasses, 3d glasses, 3d, shutter, glasses, broken, cracked
asked 1 year, 7 months ago
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SergioAG
Oak harbor, WA 98277
on 3D Active Glasses
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answer 1
Can't get them fixed, only buy new ones.
answered 1 year, 5 months ago
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MichaelH
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Question

what does the blinking red light mean on my 3D Glasses

Tags: 3d glasses
asked 1 year, 7 months ago
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cjhirsh
on 3D Active Glasses
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answer 1
Dead battery if it just keeps blinking.
answered 1 year, 5 months ago
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MichaelH
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Question

When will there be new versions of Samsung 3D glasses

The glasses are very uncomfortable, flimsy and need a faster refresh rate. When will the new version of glasses come out?
asked 1 year, 5 months ago
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Robipapp
San Francisco
on 3D Active Glasses
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answer 1
The release date and price hasn't been set yet, but they were shown at CES last week for the first time.
Video
(click to see the video)
answered 1 year, 4 months ago
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KeithsTV
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Question

My glasses keep losing sync. It usually happens when scenes change fast or when going from light to dark. How can this be resolved?

I have seen other people that have this issue. Some have tried putting tape or something over the senors to tame the bright flashes of light. I have tried that and seen some improvement. However, that is ridicules. I paid a lot of money for this and I would like for it to work without putting tape on the glasses. And no, there are no other IR devices that could cause interruption in the signal close by.
Tags: ir sync issues
asked 1 year, 5 months ago
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je4959
LA
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answer 1
yes it is happing to me too when the scene changes during the movie, and it happens alot in the movie polar express and it happens during the best moments,i am not happy with this at all..when i watch the grand canyon movie i did not happen much,,it depends on the movie you are watching... i hope samsung has a fix for this soon
answered 1 year, 5 months ago
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skiboatbike
staten island ny
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3D Glasses Model #SSG-2100AB LED DOES NOT OPERATE WHEN POWERED ON OR OFF.

Just tried them with the new Plasma PN638000YF and the BD9600 player great picture and apps. have two questions 1. 3D emitter does not blink on the tv. 2. LED lamp does not operate on the glasses. The video source was a standard blu-ray disc. Are both units defective or have I missed something
Tags: 3d issues
asked 1 year, 6 months ago
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rtech
Home
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answer 1
You won't see the emitter on the tv blink, the glasses only blink when turned on, off, or dead battery. As long as source blu-ray is 3D, and 3D is turned on (2D to 3D or auto, they will just work. Press power button on glasses for 1 second and they blink a few times indicating they are on.
answered 1 year, 5 months ago
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MichaelH
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