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See all Samsung Questions and Answers 3D Accessories Q & A

Customer Questions & Answers for
3D Active Glasses

Customer Questions & Answers:
84 Questions
 | 
89 Answers

Questions & Answers for samsung 3D Active Glasses

Question

What type of batteries are used in the 3d glasses?

asked 4 years, 2 months ago
LarryLook
on 3D Active Glasses
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
in the non rechargable - cr2025
I do not know in the rechargable I dont have them.
answered 2 years, 2 months ago
vinceland
Loma Linda, ca.
0points
0out of 0found this answer helpful.
answer 2
cr2025 flat batteries...
answered 3 years, 11 months ago
BARENDSE
SAN DIEGO CALIFORNIA UNITED STATES OF AMERICA
0points
0out of 0found this answer helpful.
answer 3
There are rechargable 3D glasses and 3D glasses that take the 2025 watch battery.
answered 4 years, 1 month ago
wesleyr
0points
0out of 0found this answer helpful.
answer 4
Battery Type = CR2025
Operation Time = 50 hours

I took that information from Australia's Samsung WebSite.

Link = http://www.samsung.com/au/consumer/detail/productPreviewRead.do?model_cd=SSG-2100AB/XS&group=tv-audio-video&type=3d-products&subtype=3d-accessories
answered 4 years, 1 month ago
Alvaro
0points
0out of 0found this answer helpful.
Question

How do I get my 3D Active glasses to work?

We properly turned on the glasses. have a brand new fully functioning Samsung 3D LED HDTV AND Samsung brand blue ray disc player (BD-C5900), but the glasses are not working. All components are Samsung brand and we love them, but want the glasses to work.
asked 4 years ago
hgallu
Florida
on 3D Active Glasses
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
I guess check the battery in the glasses and just press the power button dont hold it down and if you have more than one pair of glasses see if they work or not too.
answered 2 years, 10 months ago
VonMockenheimer
Creswell, Oregon
0points
0out of 0found this answer helpful.
answer 2
check first if your 3d glasses is compatible with your tv. Most 3d glasses are created to be compatible with certain Samsung tv. If your tv and glasses are both compatible to each other try this:

- turn on tv
- check the led light and pairing button at the back of the glasses
- look for the pairing button or power button on the glasses
- hold the glasses within 2 feet near the tv
- press the pairing button on the glasses
- led light should lid up during pairing
- lower left of the screen will show if the pairing is successful you dont have to pair it again the tv will automatically recognize the glasses when in use
- best result should be use within 30 ft near the tv
- it can be paired for more than one tv
- use the charger that came along with the glasses to charge the glasses

if these does not work call Samsung...
answered 2 years, 11 months ago
akemitakada
0points
0out of 0found this answer helpful.
answer 3
Are you watching a 3D blu-ray? Is the tv set to 2D to 3D or auto? Is the bd-c5900 hdmi into either a compatible 1.4v receiver or straight into tv? If yes to all, then they or the tv is defective, call Samsung support.
answered 3 years, 11 months ago
MichaelH
0points
0out of 0found this answer helpful.
answer 4
did you go into the tv settings and set it to 3D viewing?
answered 4 years ago
sutarts
Hellertown, PA
0points
0out of 0found this answer helpful.
Question

Each glass has 2 tabs 2 green on left and 2 red on left, are they supposed to remain or be removed?

asked 3 years, 11 months ago
RBRYCE
on 3D Active Glasses
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
LOL...Remove them...
answered 2 years, 10 months ago
MetalyInsane
Virginia
0points
0out of 0found this answer helpful.
answer 2
You want to remove those from your glasses.
answered 3 years, 10 months ago
Kmans2smooth
0points
0out of 0found this answer helpful.
answer 3
Remove them. They are just for protection during shipping.
answered 3 years, 10 months ago
LeeH
0points
0out of 0found this answer helpful.
Question

Where is the serial number??? I need it to register these!

asked 4 years ago
waggle
TX
on 3D Active Glasses
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Bottom of the box they came in. Mine was covered by a shipping label and i had to gently scrape that off.
answered 3 years, 11 months ago
MichaelH
0points
0out of 0found this answer helpful.
answer 2
Serial Number is on the bottom of the box its says : S/N or on the inside of the glasses oposite side the battery.
answered 3 years, 11 months ago
jandkmiranda
NJ
0points
0out of 0found this answer helpful.
Question

Can I use a damp cloth to remove fingerprints from the glass lens?

asked 4 years ago
philip
on 3D Active Glasses
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Be very gentle, don't squeeze the lenses at all. It's best to use a high quality glasses cleaner and lint free microfiber cloth, like the one that came with them.
answered 3 years, 11 months ago
MichaelH
0points
0out of 0found this answer helpful.
answer 2
The glasses should have come with a small blue cloth for cleaning. If you lost or do not have the cloth use a piece of cotton flanel. They should remove any and all finger prints on the glasses. You can use a damp cloth but only if nessesary.
answered 4 years ago
sutarts
Hellertown, PA
0points
0out of 0found this answer helpful.
Question

When I push the button on the 3d glasses, I can't run them off which means the batteries will run out soon

Are the glasses defective. There also is no light indicating whether they are on or off
asked 3 years, 11 months ago
davex
on 3D Active Glasses
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hold button for more than 1.5 seconds, they will blink a few times indicating they are turning off. They also turn off after the tv goes out of 3D mode supposedly and they also have a timeout feature if they don't receive the IR signal from the TV for a set time.
answered 3 years, 11 months ago
MichaelH
0points
0out of 0found this answer helpful.
answer 2
The glasses should cycle off when the TV or just the 3d feature is turned off.
answered 3 years, 11 months ago
wesleyr
0points
0out of 0found this answer helpful.
Question

Should I remove the protective plastic on the 3D glasses?

asked 3 years, 9 months ago
1horacer
bklyn ny
on 3D Active Glasses
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
yes
answered 2 years, 11 months ago
wliketuno
san diego
0points
0out of 0found this answer helpful.
answer 2
yes
answered 3 years, 7 months ago
Wiredup
Texas
0points
0out of 0found this answer helpful.
Question

What size battery ?

asked 3 years, 7 months ago
jgcurran
on 3D Active Glasses
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
2010 glasses with replaceble battery uses CR 2025 or equivalent.
answered 2 years, 11 months ago
wliketuno
san diego
0points
0out of 0found this answer helpful.
answer 2
CR 2025
3v
answered 3 years, 7 months ago
Wiredup
Texas
0points
0out of 0found this answer helpful.
Question

What is the battery in the glasses?

asked 3 years, 6 months ago
mpat886288
Colorado
on 3D Active Glasses
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
2010 glasses with replaceble battery uses CR 2025 or equivalent.
answered 2 years, 11 months ago
wliketuno
san diego
0points
0out of 0found this answer helpful.
answer 2
Best bet is to confirm with the manual, but most Samsung glasses take a CR2025 cell battery.
answered 3 years, 1 month ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
Question

Are you able to use the 2011 3d glasses with the 2010 tvs?

asked 3 years, 3 months ago
chewy22
on 3D Active Glasses
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
NO. Older tv's are infrared
answered 2 years, 11 months ago
wliketuno
san diego
0points
0out of 0found this answer helpful.
answer 2
The 2010 (SSG-2100 / SSG-2200) glasses use a different technology (IR) to the current 2011 (SG-3100) glasses (bluetooth). They are not cross compatible.
answered 3 years, 1 month ago
dalgibbard
UK
+1point
1out of 1found this answer helpful.
Question

how do you change the battery

asked 3 years, 4 months ago
isthisajoke
boise, id
on 3D Active Glasses
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
on the left side of the glasses there is a compartment that slides out
answered 2 years, 10 months ago
vette661
NYC
0points
0out of 0found this answer helpful.
answer 2
on the left side of the glasses on the inside part at the base of the left arm, there is a tab that slides out and the battery can be easily popped out
answered 2 years, 10 months ago
vette661
NYC
0points
0out of 0found this answer helpful.
Question

If the batteries run out for my 3d glases do i have to buy a new pair of glasses?

I bought a 2 pair 3d glasses Samsung at the store but it does not say they are rechargeable does it mean i have to buy new ones all the time (when they run out) or are all 3d glasses of Samsung rechargeable
asked 3 years, 3 months ago
awesometvdudeisthebest
on 3D Active Glasses
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
2010 glasses with replaceble battery uses CR 2025 or equivalent.
answered 2 years, 11 months ago
wliketuno
san diego
+1point
1out of 1found this answer helpful.
answer 2
The non-rechargable glasses have a small "watch" battery in the side of the glasses, protected by a slide off cover on the inside of the hinge.
Probably best to confirm with the manual, but most Samsung glasses take CR2025 batteries, and are easily replaced, no tools required.
answered 3 years, 1 month ago
dalgibbard
UK
+1point
1out of 1found this answer helpful.
Question

I have a pair of 3D glasses that are not working. I just bought them December 2010

What can be done???To fix my glasses
asked 2 years, 9 months ago
Shorty1817
on 3D Active Glasses
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Submit them for repair in Samsung Costumer Support or buy a new pair. They're not that expensive.
answered 2 years, 9 months ago
lnxslck
0points
0out of 0found this answer helpful.
answer 2
If yout tv is still in warranty, just go to the store, ans ask for a new pair. If no, submit then to support on samsung.com, however, it should just be better to buy a new ones.
answered 2 years, 9 months ago
lnxslck
0points
0out of 0found this answer helpful.
Question

Broken shutter glasses

My kid drop a pair of my shutter glasses on the carpet and one of the lenses cracked internally. Where can I get it fixed?
I tried to initiate a work request but when I go to the page, my shutter glasses doesn't have that option, only my TV and my blu-ray player do.
How do I get them fixed?
asked 4 years, 1 month ago
SergioAG
Oak harbor, WA 98277
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Can't get them fixed, only buy new ones.
answered 3 years, 11 months ago
MichaelH
0points
0out of 0found this answer helpful.
Question

what 3d glasses do i buy

i have a unc8000 led tv and i dont know if im supposed to get 3d glasses for that model. can you tell me which model 3d glasses i should buy
asked 4 years, 3 months ago
dfmt
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Since the UNxxC8000 is in fact a 3D TV, any of the 3D glasses found on the Accessory page on Samsung.com will work with this model and will be needed to view a 3D image.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

i have a 46c7000 3d tv and two of the three glasses i bought will not connect from furthur than 5 feet from the TV, what should i do?

i have tried turning them on and off again but it does not help.
asked 4 years, 2 months ago
Anonymous
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what does the blinking red light mean on my 3D Glasses

asked 4 years ago
cjhirsh
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Dead battery if it just keeps blinking.
answered 3 years, 11 months ago
MichaelH
0points
0out of 0found this answer helpful.
Question

3D Glasses Model #SSG-2100AB LED DOES NOT OPERATE WHEN POWERED ON OR OFF.

Just tried them with the new Plasma PN638000YF and the BD9600 player great picture and apps. have two questions 1. 3D emitter does not blink on the tv. 2. LED lamp does not operate on the glasses. The video source was a standard blu-ray disc. Are both units defective or have I missed something
asked 3 years, 11 months ago
rtech
Home
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You won't see the emitter on the tv blink, the glasses only blink when turned on, off, or dead battery. As long as source blu-ray is 3D, and 3D is turned on (2D to 3D or auto, they will just work. Press power button on glasses for 1 second and they blink a few times indicating they are on.
answered 3 years, 11 months ago
MichaelH
0points
0out of 0found this answer helpful.
Question

Will these glasses also work with the Samsung PN63C8000 3D ready TV?

We already own a Samsung 3D TV and have two pair of the Samsung glasses and are considering getting the Samsung PN63C8000 but want to be sure we won't need to get differnt 3D glasses.
asked 3 years, 11 months ago
kewendle
USA
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If they are the same glasses as this product SSG-P2100 series, then yes. I've got the PN58C7000 and they work fine.
answered 3 years, 11 months ago
MichaelH
0points
0out of 0found this answer helpful.
Question

Glasses dont work with the Samsung 3d I purchased. Have replaced the tv but problem still persists.

Have put black tape on ir reciever of the glasses and this has lessened the problem somewhat. Have confirmed ir transmitter on tv working. How do I go about replacing these.
asked 3 years, 10 months ago
jmoutopoul
on 3D Active Glasses
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Could you confirm the model number of the TV and IR Glasses? I'm going to assume that the issue is relating to a C Series TV (Px50C680 or similar?) and the SSG-2100/2200 glasses?

I had the same problem, two pairs of glasses, both dropping sync regularly, IR emitter board replaced under warranty, and the second time it went away for repair it never came back.
Got a Samsung D series (with the new bluetooth technology glasses [SSG-3100]) and i no longer have an issue.

Your best bet is to book for repair, and keep having the equipment replaced until it comes back as something else!... hopefully under warranty!

The glasses generally are not at fault. Try and take them down to a local retailer who might have a C series on display to try them out there to prove they're not the issue here.
answered 3 years, 1 month ago
dalgibbard
UK
0points
0out of 0found this answer helpful.
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