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Customer Questions & Answers for
SPH-P100

Customer Questions & Answers:
584 Questions
 | 
622 Answers

Questions & Answers for samsung SPH-P100

Question

Remove Sprint Activation Notification?

I bought my Tab to use with WiFi in my home. Is there a way to remove the Sprint Activation Notification in the status bar?
asked 3 years, 10 months ago
RichTAB
Florida
on SPH-P100
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
Turn on airplane mode. Then turn on Wi-Fi. If you shut your Tab off while it's in airplane mode, it will start up again in that same mode, and the Sprint activation prompt will not happen. You will have to turn Wi-Fi on each time you start up from a cold-boot however.
answered 2 years, 10 months ago
nyITguy
NYC, NY
+3points
3out of 3found this answer helpful.
answer 2
It can be done but the SPH-P100 tab has to be rooted. Also if it is running update EA24 it has to be done manually. please note that this is dangerous for the tab and it will void your warranty. so unless you absolutely can not put up with the activation notification i would not try this. Otherwise google is your best friend.
answered 3 years, 8 months ago
wilfred019845
clovis ,NM
+1point
2out of 3found this answer helpful.
answer 3
go to the active application widget , select ram manager select level 1 and level 2 and then clear memory that only resolves it temporarily though
answered 3 years, 9 months ago
fisant
new york
-1point
1out of 3found this answer helpful.
answer 4
Hi there!

Thank you for your inquiry.

With regard to your concern, the Sprint activation notification on the status bar is preloaded on the phone and there are no configurable options to remove it on the phone.

Have a good day.
answered 3 years, 10 months ago
SamsungSupport9
-3points
0out of 3found this answer helpful.
Question

How do I set the galaxy for wifi only or to use wifi when in range and not cell network

asked 3 years, 11 months ago
Anonymous
on SPH-P100
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Go to the Android Market and download the app UnlockAtHome. You can use it for any network and it works automatic it turns off the data connection and uses WiFi only.
answered 2 years, 10 months ago
ehubbard
Pennsylvania
0points
0out of 0found this answer helpful.
answer 2
Putting the phone in Airplane mode will disable all access. You then enable Wifi and you are good to go.
answered 3 years, 11 months ago
Adach1979
Dumfries, VA
+1point
1out of 1found this answer helpful.
answer 3
There's no option for you to use only the Wi-Fi functionality of the device even you're going beyond the Wi-Fi hotspot. However, if you really want to use only the Wi-Fi capability of the device, you need to disable the data plan that you have with your current service provider.
answered 3 years, 11 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

How do I install itunes for playing game apps?

Im trying to tranfer some games played on my droid 2.2 cell phone, like Original Gangsters,Scrabble Words,Ace poker. So I could play them on my Samsung Tab but cant find anything that helps me with this. I got a invite to some games it says to download itunes but it wont, HELP!!
asked 3 years, 8 months ago
Tipsyjo
Apple Valley
on SPH-P100
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
you can redownload the apps but will have to restart game play from beginning.
answered 2 years, 2 months ago
strobnasty87
0points
0out of 0found this answer helpful.
answer 2
go to the Market place and re-download. If they were pay games you will be able to download again with out paying as long as it is the same google account Itunes not needed.
answered 3 years, 8 months ago
Only1nexus
0points
0out of 0found this answer helpful.
answer 3
Hi Tipsyjo!

Thank you for your inquiry. However, your concern is out of our support boundaries and we do not recopmmend any downloads of any third party applications for any of our devices for this may damage its own software. You may try contacting the developer or the manufacturer of a specific application for support assistance.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can I lock the screen while watching a movie?

Hoping there is a capability that would allow me to lock the touch screen so that I can play a movie, give it to my baby and not have them turning off the video or switching screens. Is there a way to lock the screen and still watch and listen to the TV/Movie?
asked 3 years, 11 months ago
EpicSteve
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
From my experience, not by default. There are several applications available in the Android Market that would allow this such as Toddler Video player. A search of lock screen in the market also provides several other options.
answered 3 years, 11 months ago
Adach1979
Dumfries, VA
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.
Hi, as I can see you the Samsung TAB, wow! You have a very nice device there. It is a great device. I love it. And about your concern if you can watch video or movie while the touch screen is lock, to tell you honestly it is impossible to do. You cannot watch video once the touch screen is locked. You really need to keep the touch screen unlock to be able to watch video.
For further details regarding this device, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Where can I buy accessories

Additional cable, stand, etc?
asked 3 years, 11 months ago
mhester47
VA, USA
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
When I registered mine with Samsung they sent me an email with a 15% offer.
answered 3 years, 10 months ago
VicMatson
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.
Regarding your inquiry, I have checked our website and I found out that there are lots of accessories available for your Samsung Galaxy Tab. We have this available, you can check www.samsung.com or to make it convenient on your end I will share you the link: http://www.samsung.com/us/mobile/galaxy-tab-accessories/SPH-P100ZKASPR-product. That link will show you all the available accessories for the Samsung Galaxy Tab. If you decided to order one, I would like to invite you to call us and we will direct you to our Samsung Accessory Sales Dept. to process your request.
Please feel free to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
+1point
1out of 1found this answer helpful.
Question

How do you find the Serial number

Tried the link but it wasnt working
asked 3 years, 11 months ago
rollinjonason
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Serial number is usually on the back of the device.. it is the HEX value listed under the last barcode, or from the Tablet itself by going to SETTINGS -> about my galaxy tab -> Status. It is listed under the MEID number.
answered 3 years, 11 months ago
Adach1979
Dumfries, VA
0points
0out of 0found this answer helpful.
answer 2
The serial number of the SPH-P100Galaxy Tab is located at the back of the device on the white sticker. You can see MEID (Hex or Dec) number. Also, you can obtain it on the device itself by following the steps below.

STEPS:

• From Home Screen, Press Menu
• Go to Settings
• Select About Device
• Select Status
• Look for MEID (Hex or Dec)

However, if you’re trying to register your product online and it wasn’t working, then you may try it some other time due to the fact that Samsung website is currently updating.

Sorry for the inconvenience.
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Failed firmware update

The firmware update failed on my Sprint Galaxy tab. I need the Update.zip file to fix it through the recovery system.
asked 3 years, 11 months ago
GShivers
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Disable the WiFi connection before attempting to update firmware or similar. Firmware, o/s, etc. updates will fail if attempted over WiFi network, must be done over carrier network.
answered 3 years, 5 months ago
Corinthian
US
0points
0out of 0found this answer helpful.
answer 2
Hi there!
Thank you for your inquiry and as I have checked here with my resources since the firmware update sent over that air by Sprint didn’t work on your Tab, it would be best to contact them for further assistance to resolve this issue.

Have a good day
answered 3 years, 11 months ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

Yes, the Galaxy Tab supports making and receiving calls.

How I can?
asked 3 years, 11 months ago
Kantan
Irvine, California
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
From my understanding, the ability to make & receive calls over the carriers connection in the US has been blocked. I know this is the case for Sprint. There are some ways to get around this using Google voice and Skype, or if you are willing to, there are several ROMS out there that work if you root the tablet
answered 3 years, 11 months ago
Adach1979
Dumfries, VA
0points
0out of 0found this answer helpful.
answer 2
3. You may need to download a 3rd party application for you to use the tab as a phone, to make and receive phone calls. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the developer of that application or service for compatibility and support assistance.

Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Why did Samsung allow the US wireless providers the option to neglect its users phone service on the Tab?

Euro market seems good enough to make calls on the tab, why not US?
asked 3 years, 10 months ago
dykefish
Riverside, CA
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi there!

Thank you for taking the time to inform us of the many issues concerning your Samsung product. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

We appreciate your patronage here at Samsung Telecommunications and we strive for the best in customer satisfaction.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

We will forward your feedback along to the appropriate parties for further review and consideration.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 9 months ago
Samsung7
-1point
0out of 1found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry.

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

Happy Holidays.
answered 3 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I get the full bandwidth of 802.11n on my tab?

The best connection speed on three different routers in 64meg.
asked 3 years, 11 months ago
Bmccloud
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Samsung10. I believe the question is how do you get the gtab to connect at the highest speed supported by the wireless router. Thats not a service provider issue.
answered 3 years, 10 months ago
RichTAB
Florida
0points
0out of 0found this answer helpful.
answer 2
I highly suggest confirming this issue to your current service provider for them to give you all the information about this concern, since this is a network dependent issue.
answered 3 years, 11 months ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

how can i copy my outlook contacts from my pc to my galaxy tab?

asked 3 years, 10 months ago
jalbe335
home
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
2 applications available in the "market"
google calender sync
GoContact sync

install them on the computer which has outlook on it and they will sync your outlook with your gmail acct.

works great. i have been using it since i got my "moment" and have had no troubles...wen i change something on my android it changes in outlook also.
answered 3 years, 7 months ago
sfosgate
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.

Regarding the ability to sync with Outlook, Samsung does not provide an application for this option. However, you may sync your phone over the air with the us of Gmail account.

You just need to import/export your outlook information to your Gmail account. Once you did that, from there your Gmail account will automatically sync to your handset wirelessly.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I transfer my music and video to Galaxy?

Will it only allow content storage on SD cards?
asked 3 years, 9 months ago
qadrir
Lss Angeles
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi Qadrir,

Thank you for your inquiry.

You can connect in Mass Storage Mode to Transfer Data from your Sprint SPH-P100 GALAXY Tab to a computer.

Please follow the steps below:

1. Press the Home Key
2. Plug the cable into the phone
3. Plug the other end of the cable in a USB port
Tip: Avoid the use of multiport hubs if possible.
4. Select Mass Storage when prompted
5. Tap Mount
6. The PC will throw an option window. Click on Open folder to view files.
7. Navigate to the desired files to be transferred and either drag and drop them over or copy and paste them into the directories.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
answer 2
Hi Qadrir,

Thank you for your inquiry.

You can connect in Mass Storage Mode to Transfer Data from your Sprint SPH-P100 GALAXY Tab to a computer.

Please follow the steps below:

1. Press the Home Key
2. Plug the cable into the phone
3. Plug the other end of the cable in a USB port
Tip: Avoid the use of multiport hubs if possible.
4. Select Mass Storage when prompted
5. Tap Mount
6. The PC will throw an option window. Click on Open folder to view files.
7. Navigate to the desired files to be transferred and either drag and drop them over or copy and paste them into the directories.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I use the front camera

asked 3 years, 9 months ago
eharper43
maryland
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi eharper43,

Thank you for your inquiry. You can use the front camera of your Samsung Galaxy Tab by changing some settings on the camera feature.

NOTE: Memory card must be inserted to use Camera or Camcorder. Memory card must have at least 10MB of memory to use.

Self Portait

1. Press the Home Key.
2. Tap on Applications.
3. Tap on Camera.
4. Tap on Shooting Mode.
5. Tap on Self-Shot.
6. Press the camera button to shoot.

We thank you for your patronage of Samsung products.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
answer 2
Hi eharper43,

Thank you for your inquiry. You can use the front camera of your Samsung Galaxy Tab by changing somesettings on the camera while

NOTE: Memory card must be inserted to use Camera or Camcorder. Memory card must have at least 10MB of memory to use.

Self Portait

1. Press the Home Key.
2. Tap on Applications.
3. Tap on Camera.
4. Tap on Shooting Mode.
5. Tap on Self-Shot.
6. Press the camera button to shoot.

We thank you for your patronage of Samsung products.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

can I upgrade my Galaxy to the new Google OS called Honeycomb?

asked 3 years, 8 months ago
Tarooka
Alameda, CA
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
At this moment no. 3.0 has not been released yet.
answered 3 years, 8 months ago
Only1nexus
-1point
0out of 1found this answer helpful.
answer 2
Hi Tarooka!

Thank you for sending us an inquiry.

We do apologize for the inconvenience if any. However as of the moment, Samsung is unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on Samsung website in the Samsung Download Center.

Thank you for your understanding and patience.
answered 3 years, 8 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

how can I properly fill in the registration form since I can't get to the proper drop.down menu items?

asked 3 years, 8 months ago
janss1026
Del City, OK
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you are having the same tough time that I did (I couldn't register from "the tab"), go to your phone company (sprint for me - even though I don't have a plan), ask to use one of their computers - register it that way. Good luck.
answered 3 years, 7 months ago
gtbhawaii
Honolulu, Hawaii
0points
0out of 0found this answer helpful.
answer 2
Hi janss1026!

Thank you for your correspondence. You may follow these steps below for registering a product.

1. from the www.samsung.com/us Home page, click on OWNERS located at the upper right side part of the page.
2. The "OWNERS LOGIN" page would then appear. Fill out the necessary fields on the boxes on "Register" and then click on Sign up.
3. Once you're registered, you can now register your products by clicking on "Register a Product"
4. On the "Register your Product" page, select "Mobile" for Product Group and "Cell Phones" for Category. Then you will be prompted to enter the HEX number and this is will be the serial numbers.

Note: After filling the box for the HEX number, wait for the website for a minute or two to be accepted. Once it's been accepted, the rest of the Product Information Fields will be filled out automatically.

5. Fill out the other fields, especially the ones marked with '*', then click on "SUBMIT". The product’s picture should then be displayed on the "My Account" page once successfully registered.

Thank you for choosing Samsung,
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

restore screen rotation feature

no longer rotates when tablet is turned to landscape
asked 3 years, 8 months ago
doggymom
NC
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
At the top of the screen swipe down. There is a icon on the top right Orientation lock if it is lit up green push it and it will gray out now it should rotate.
answered 3 years, 8 months ago
Only1nexus
0points
0out of 0found this answer helpful.
answer 2
Hi doggymom!

Thank you for your correspondence. You may try doing the soft reset on the Tab by powering OFF the Tab for at least 10-15 seconds and then turn it ON again and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Skype Video Problem

I am unable to see video conference with Skype. However, I can hear the person's voice but I can't see the video. Please help
asked 3 years, 9 months ago
fparkes704
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Skype video isn't available for Android yet, just iOS devices. Sorry. Try Qik, Oovoo or other video calling applications.
answered 3 years, 9 months ago
EmceeGeek
Detroit, Mi.
0points
0out of 0found this answer helpful.
answer 2
Hi fparkes704!

Thank you for your inquiry.

Does the application contains video option?

Is the camera on the other person 's end working?

We can best assist you with your inquiry by calling the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions.

We appreciate your time writing us here at Samsung!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

I cannot send a text message from my device

Everytime I try to send a text from my device to a mobile phone, it comes up with an error message (which includes a "!" symbol). Do I have to include a "1" in front of the area code when sending out a message. I was told I didn't have to. What other problem can it be? Thanks.
asked 3 years, 7 months ago
GatoMama
Lodi, CA
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
odd, never had that happen, try rebooting the thing, you'll loose your data but it might reset everything right.
answered 3 years, 6 months ago
Grissom3310
Seattle, WA
0points
0out of 0found this answer helpful.
answer 2
Hi GatoMama!

Thank you for your inquiry.

If you are having a prepaid phone, please check if you have enough credits on your account. Otherwise, contact your service provider for assistance in setting the correct message center number for your text messaging service.

We appreciate your time writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

when we can have upgrade on software

asked 3 years, 7 months ago
Dirachi
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
one day you'll pick up your tablet and it will prompt you to upgrade...so waiting is the only thing you can do.
answered 3 years, 6 months ago
Grissom3310
Seattle, WA
0points
0out of 0found this answer helpful.
answer 2
Hi Dirachi,

Thank you for your inquiry.

We are unable to speculate when/if this software revision might be available. Should this become available, it will be posted on our website www.samsung.com/us in the Samsung Download Center. Please feel free to check back with us for updates.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

when turnin device bake on from sleep mode

We have our tab set up to sleep after 2 min of no usage. When we turn it back on it say tim date and belongs to???? how do we fill in the belongs to with our name incase it is ever lost?? thank you
asked 3 years, 7 months ago
clayboy70
michigan
on SPH-P100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
go to settings...but I'm new after that, mine doesn't even bring up a screen asking for an owner.
answered 3 years, 6 months ago
Grissom3310
Seattle, WA
0points
0out of 0found this answer helpful.
answer 2
Hi clayboy70,

Thank you for your inquiry. Regarding your concern, this only happens once you download an antivirus on the handset itself.

If your would like to customize the "This Belongs To" message, please follow the steps below:

1. Launch the anti-virus
2. From the "Touch screen to protect device screen" tap menu, tap settings, tap remote management, Check Enable lost message, tap lost message, tap Text Before and 3. Enter the information and then tap ok.

Note: You need to download an anti-virus first and for the message "This Belongs To" to appear, they need to set up a pattern lock.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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