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Customer Questions & Answers for
samsung Samsung Transform™ Full QWERTY Cell Phone

Customer Questions & Answers:
85 Questions
 | 
91 Answers

Questions & Answers for samsung Samsung Transform™ Full QWERTY Cell Phone

Question

how do i connect my phone to a pc with a usb

asked 2 years, 8 months ago
mandak4548
on Samsung Transform™ Full QWERTY Cell Phone
-1point
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answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I block incoming calls/

asked 2 years, 10 months ago
slvrbck48
Abilene,tx
on Samsung Transform™ Full QWERTY Cell Phone
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2 answers
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answer 1
No menu pops up when 11 said. The procedure is different on my Samsung SPH-M920 Transform (EF09)
I could't find the option to do this for non contacts, so I'd have to add them to my contacts.
Go into their contact info (Contacts>press on contact), Hit Menu>Options & check the Incoming Calls: Send calls directly to voicemail checkbox.

Might want to add these contacts to group & hide the group from contacts in the Contacts app>Menu>Display Options, if possible..
answered 2 years, 9 months ago
Aquila
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thanks for reaching out to us for support.

To add a caller to the reject list, please follow the steps below.

1. Tap on Phone icon to open up the dialer
2. At the top of the screen, choose 'Logs'
3. Tap the number that you'd like to block
4. Tap Menu soft key
5. When the menu pops up, choose 'Add to reject list'

This will not completely block the caller, it will automatically reject their calls, sending them to voicemail.

If you'd like to full block a caller, please reach out to your service provider. They can assist you will this feature.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do I calibrate my touch screen on a samsung transform?

The top/left side of my screen doesnt work.
asked 2 years, 10 months ago
mcain952
Minnespolis, MN
on Samsung Transform™ Full QWERTY Cell Phone
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2 answers
Answers
answer 1
I don't know of any way to calibrate any android phones screen.
This sounds like a product defect or damage. Depending on how long ago you got the device you may want to take it to the sprint store or contact Samsung. I would take it to the Sprint Store ASAP to see what they think & check out your options.
I know you can take the phone to the sprint store if your in your first 14days to get a new one for free no hassle.
answered 2 years, 9 months ago
Aquila
+1point
1out of 1found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

why does phone keep flashing samsung?

asked 2 years, 10 months ago
shanoozy08
on Samsung Transform™ Full QWERTY Cell Phone
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2 answers
Answers
answer 1
The phone won't turn on (boot up) right?
First try taking the battery & MicroSD out & putting the battery back in & turning it on.

It sounds like the boot animation is repeating forever aka Boot Loop, take it into the Sprint Store & have them reflash the software onto it, not just factory reset, for good measure.
Either of these will delete *everything* from the phone, except from the MicroSD (from experience), though you can take it out before anyways.
answered 2 years, 9 months ago
Aquila
-1point
0out of 1found this answer helpful.
answer 2
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

Feel free to ask us anything on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Samsung Transform Reprogrammed. Lost feature of using on/off button for ending phone calls.

asked 2 years, 10 months ago
kiwidu
Carolina Puerto Rico
on Samsung Transform™ Full QWERTY Cell Phone
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2 answers
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answer 1
Settings>Accessibility (hit Cancel if something pops up). Power button ends call [checkbox].

When I went into this it said "No accessibility related applications installed", just hit Cancel or Back to get to the only option on the device by default, which is what your looking for.
answered 2 years, 9 months ago
Aquila
0points
0out of 0found this answer helpful.
answer 2
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

can I use live wallpaper on my transform?

asked 2 years, 10 months ago
capecoral
on Samsung Transform™ Full QWERTY Cell Phone
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2 answers
Answers
answer 1
The SPH-M920 Transform in any of its official software versions as of this writing (DI01,DI11,EB28,EF09) do not come with Live Wallpaper (LWP) support.

There is an unofficial/unsupported LWP support that can be installed onto the Transform if it is rooted, its taken from one of its predecessors, the M900 Moment (they share almost exact internal hardware, along with the M910 Intercept).
Though LWP's will still be hidden/blocked in the market as they were before, you can get around this by installing the apk directly using a file manager, if you can locate the apk (hint, have a friend install the LWP & backup the apk using ES or Astro file managers. else search the internet).

Do note that the transform uses old hardware that will not run LWP's very well (if at all) that are hardware demanding, the M920 doesn't have a 3D driver for its 3D acceleration hardware, don't ask me why samsung chose to do this.

WARNING: Rooting the device will VOID your Samsung warranty. You may destroy your device in the process (aka bricked).
Samsung nor Sprint will offer support for rooted devices other than a Factory Reset &or reflashing the stock software (more effective) sometimes refered to reseting, deleting *everything* on the phone, removing the root and all that it may have done.
answered 2 years, 9 months ago
Aquila
+1point
1out of 1found this answer helpful.
answer 2
Hi Capecoral,

Thanks for reaching out to us for support.

There isn't a default option to use live wallpaper on the (SPH-M920) Transform. Although, there are third party applications in the Android Market that offer this configuration.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

My samsung transform does not ring for in coming calls...

The text ringer works... ringer volume is up all the way... all other audiable properties work except the call ringer...
asked 2 years, 10 months ago
Ookami2011
Sidney MT
on Samsung Transform™ Full QWERTY Cell Phone
0points
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2 answers
Answers
answer 1
You might have the phone ringer set to silent, Menu>Settings>Sound>Phone Ringtone. may want to check the Ringer Volume in the Sound menu also.
If this does not help you should take it to a Sprint Store, it might be something silly simple or an app interfering.
Be warned that the most simple fix used in phone tech support is deleting *everything* on the phone, but it usually solves most problems, Called a factory reset (can be done from the phone by anyone) or flash to stock/reload software (hooked to a computer. more effective, a complete reload of the stock software onto the device).
answered 2 years, 9 months ago
Aquila
0points
0out of 0found this answer helpful.
answer 2
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Can you add a signature to the end of text messages?

I've looked all over for a signature setting, but I can't find it -- and I can't find my owner's manual.
asked 2 years, 10 months ago
Wrivynne
on Samsung Transform™ Full QWERTY Cell Phone
0points
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2 answers
Answers
answer 1
The Transform's stock SMS app doesn't support signatures. You can download one of the many 3rd party SMS apps from the market to replace it though, with much more features than the stock one. Handcent SMS, Go SMS & Chomp SMS to name a few.

The User Manual/Guide PDF (10.7MB) can be found on Sprint & Samsung's sites. Samsung's site also has it in Spanish & .djvu.
http://support.sprint.com/global/pdf/user_guides/samsung/transform/samsung_transform_ug.pdf
http://www.samsung.com/us/support/downloads/SPH-M920ZKASPR
answered 2 years, 9 months ago
Aquila
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 2 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

samsung transform, service provider sprint. auto rotate on . not autorotating unless using a browser

asked 2 years, 10 months ago
whythef
home
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

My computer will not "find" my phone so that I can transfer media files off of my phone.

I have tried 2 different computers and the Sprint store says all my settings are correct.
asked 2 years, 10 months ago
bertsgirl421
on Samsung Transform™ Full QWERTY Cell Phone
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=325022

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-2points
0out of 2found this answer helpful.
Question

How to set up voicemail password?

Just received a new 'Transform'. I didn't input the voicemail password right away (set up yesterday), when it had asked me to. Now that I'm ready to set it up, I can no longer locate the icon (voicemail placeholder) as described in the guidebook. It's in the section 2A. Sprint Basics: Press (house icon) and tap (gridbox icon) the tap (voicemail placebox).
asked 2 years, 10 months ago
jshimatsu
Los Angeles
on Samsung Transform™ Full QWERTY Cell Phone
0points
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does my phone not go to the start up screen?

asked 2 years, 10 months ago
ebo123ny
on Samsung Transform™ Full QWERTY Cell Phone
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1 answer
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answer 1
Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

why does my touch screen not work

slide screen doesnt respond to commands real well
asked 2 years, 10 months ago
gator34
trilby,fl
on Samsung Transform™ Full QWERTY Cell Phone
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Why does my computer no longer "recognize" my phone?

When I attach my USB between my phone and computer it realizes that my "Samsung Android" is there but I can no longer open up the files so that I can transfer pictures and videos onto my computer anymore - why is this? and much more preferably, how can I fix this???
asked 2 years, 10 months ago
Anonymous
on Samsung Transform™ Full QWERTY Cell Phone
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1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-4points
0out of 4found this answer helpful.
Question

will this phone every be updated to android 2.3?

asked 2 years, 10 months ago
bobseagle
on Samsung Transform™ Full QWERTY Cell Phone
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.
Thank you for your understanding and patience.
Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

Why do my 2 emails accounts both receive emails only addressed to one account?

I specifically send an email to 1 account only but it arrives either in both accounts or the 2nd account rather than the one I sent it to. This varies based on whether I sync the accounts or not. How can I disable this so my emails go to only the one email they were addressed to?
asked 2 years, 10 months ago
hkh1
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

what size is the processor?

this is not listed in the phone specs. also i seen 2 different answers on various websites.
asked 2 years, 9 months ago
Ridah
melbourne, fl
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Samsung SPH-M920 Transform has a 800MHz Samsung S3C6410 Arm6 CPU, the same as the SPH-M900 Moment (released Nov 2009).
Do note that speed in MHz or GHz doesn't show how much the CPU can process, just like car engines, a V8 is a V8, but an old V8 is an old V8 & tech ages fast, yes its slow. As example the 600MHz CPU of the Optimus S is faster than the 800MHz CPU of the Transforms, sadly.
answered 2 years, 9 months ago
Aquila
0points
0out of 0found this answer helpful.
Question

Why does my transform automatically go to airplane mode?

The only way to take it off airplane mode is to turn it off, then on again. Airplane mode on the settings doesn't work when this happens.
asked 2 years, 9 months ago
radiomom
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

why cant this phone get live wallpaper

asked 2 years, 9 months ago
dup2k631
bradford
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

GPS Issues

Is there an update to the GPS on the Samsung Transform. When using programs that use GPS, sometimes it can be off by miles, or sometimes it finds the phone, but when using a navigation program it then gets lost.
asked 2 years, 9 months ago
brianscha4
Saint Louis, MO
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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