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Customer Questions & Answers for
Samsung Transform™ Full QWERTY Cell Phone

Customer Questions & Answers:
85 Questions
 | 
91 Answers

Questions & Answers for samsung Samsung Transform™ Full QWERTY Cell Phone

Question

How do I calibrate my touch screen on a samsung transform?

The top/left side of my screen doesnt work.
asked 3 years, 1 month ago
mcain952
Minnespolis, MN
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I don't know of any way to calibrate any android phones screen.
This sounds like a product defect or damage. Depending on how long ago you got the device you may want to take it to the sprint store or contact Samsung. I would take it to the Sprint Store ASAP to see what they think & check out your options.
I know you can take the phone to the sprint store if your in your first 14days to get a new one for free no hassle.
answered 3 years, 1 month ago
Aquila
+1point
1out of 1found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

how do I block incoming calls/

asked 3 years, 1 month ago
slvrbck48
Abilene,tx
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No menu pops up when 11 said. The procedure is different on my Samsung SPH-M920 Transform (EF09)
I could't find the option to do this for non contacts, so I'd have to add them to my contacts.
Go into their contact info (Contacts>press on contact), Hit Menu>Options & check the Incoming Calls: Send calls directly to voicemail checkbox.

Might want to add these contacts to group & hide the group from contacts in the Contacts app>Menu>Display Options, if possible..
answered 3 years, 1 month ago
Aquila
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thanks for reaching out to us for support.

To add a caller to the reject list, please follow the steps below.

1. Tap on Phone icon to open up the dialer
2. At the top of the screen, choose 'Logs'
3. Tap the number that you'd like to block
4. Tap Menu soft key
5. When the menu pops up, choose 'Add to reject list'

This will not completely block the caller, it will automatically reject their calls, sending them to voicemail.

If you'd like to full block a caller, please reach out to your service provider. They can assist you will this feature.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

My samsung transform does not ring for in coming calls...

The text ringer works... ringer volume is up all the way... all other audiable properties work except the call ringer...
asked 3 years, 1 month ago
Ookami2011
Sidney MT
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You might have the phone ringer set to silent, Menu>Settings>Sound>Phone Ringtone. may want to check the Ringer Volume in the Sound menu also.
If this does not help you should take it to a Sprint Store, it might be something silly simple or an app interfering.
Be warned that the most simple fix used in phone tech support is deleting *everything* on the phone, but it usually solves most problems, Called a factory reset (can be done from the phone by anyone) or flash to stock/reload software (hooked to a computer. more effective, a complete reload of the stock software onto the device).
answered 3 years, 1 month ago
Aquila
0points
0out of 0found this answer helpful.
answer 2
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Can you add a signature to the end of text messages?

I've looked all over for a signature setting, but I can't find it -- and I can't find my owner's manual.
asked 3 years, 1 month ago
Wrivynne
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The Transform's stock SMS app doesn't support signatures. You can download one of the many 3rd party SMS apps from the market to replace it though, with much more features than the stock one. Handcent SMS, Go SMS & Chomp SMS to name a few.

The User Manual/Guide PDF (10.7MB) can be found on Sprint & Samsung's sites. Samsung's site also has it in Spanish & .djvu.
http://support.sprint.com/global/pdf/user_guides/samsung/transform/samsung_transform_ug.pdf
http://www.samsung.com/us/support/downloads/SPH-M920ZKASPR
answered 3 years, 1 month ago
Aquila
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Samsung Transform Reprogrammed. Lost feature of using on/off button for ending phone calls.

asked 3 years, 1 month ago
kiwidu
Carolina Puerto Rico
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Settings>Accessibility (hit Cancel if something pops up). Power button ends call [checkbox].

When I went into this it said "No accessibility related applications installed", just hit Cancel or Back to get to the only option on the device by default, which is what your looking for.
answered 3 years ago
Aquila
0points
0out of 0found this answer helpful.
answer 2
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

can I use live wallpaper on my transform?

asked 3 years, 1 month ago
capecoral
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The SPH-M920 Transform in any of its official software versions as of this writing (DI01,DI11,EB28,EF09) do not come with Live Wallpaper (LWP) support.

There is an unofficial/unsupported LWP support that can be installed onto the Transform if it is rooted, its taken from one of its predecessors, the M900 Moment (they share almost exact internal hardware, along with the M910 Intercept).
Though LWP's will still be hidden/blocked in the market as they were before, you can get around this by installing the apk directly using a file manager, if you can locate the apk (hint, have a friend install the LWP & backup the apk using ES or Astro file managers. else search the internet).

Do note that the transform uses old hardware that will not run LWP's very well (if at all) that are hardware demanding, the M920 doesn't have a 3D driver for its 3D acceleration hardware, don't ask me why samsung chose to do this.

WARNING: Rooting the device will VOID your Samsung warranty. You may destroy your device in the process (aka bricked).
Samsung nor Sprint will offer support for rooted devices other than a Factory Reset &or reflashing the stock software (more effective) sometimes refered to reseting, deleting *everything* on the phone, removing the root and all that it may have done.
answered 3 years, 1 month ago
Aquila
+1point
1out of 1found this answer helpful.
answer 2
Hi Capecoral,

Thanks for reaching out to us for support.

There isn't a default option to use live wallpaper on the (SPH-M920) Transform. Although, there are third party applications in the Android Market that offer this configuration.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

why does phone keep flashing samsung?

asked 3 years, 1 month ago
shanoozy08
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The phone won't turn on (boot up) right?
First try taking the battery & MicroSD out & putting the battery back in & turning it on.

It sounds like the boot animation is repeating forever aka Boot Loop, take it into the Sprint Store & have them reflash the software onto it, not just factory reset, for good measure.
Either of these will delete *everything* from the phone, except from the MicroSD (from experience), though you can take it out before anyways.
answered 3 years, 1 month ago
Aquila
-1point
0out of 1found this answer helpful.
answer 2
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

Feel free to ask us anything on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

I have a Sprint Samsung SPH-M920 phone. Is there an extended-life battery available?

asked 3 years, 1 month ago
vickykaren
IL
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, there is no battery of this type available for your device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does my phone not go to the start up screen?

asked 3 years, 1 month ago
ebo123ny
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do I transfer all of my photos and videos from my phone using the usb cable to my pc computer?

without signing up for picasa. I want to transfer my images directly to my computer and not have to download them again from another program such as picasa.
asked 3 years, 1 month ago
Keri1981
Illinois
on Samsung Transform™ Full QWERTY Cell Phone
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=325022

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
-3points
0out of 3found this answer helpful.
Question

Will the samsung transform be getting android 2.3 gingerbread?

asked 3 years, 1 month ago
veritassdg
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

will this phone every be updated to android 2.3?

asked 3 years, 1 month ago
bobseagle
on Samsung Transform™ Full QWERTY Cell Phone
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.
Thank you for your understanding and patience.
Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

will this phone be getting android 2.3 gingerbread?

asked 3 years, 1 month ago
tlyon395
on Samsung Transform™ Full QWERTY Cell Phone
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.
Thank you for your understanding and patience.
Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
-3points
0out of 3found this answer helpful.
Question

Why do my 2 emails accounts both receive emails only addressed to one account?

I specifically send an email to 1 account only but it arrives either in both accounts or the 2nd account rather than the one I sent it to. This varies based on whether I sync the accounts or not. How can I disable this so my emails go to only the one email they were addressed to?
asked 3 years, 1 month ago
hkh1
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

samsung transform, service provider sprint. auto rotate on . not autorotating unless using a browser

asked 3 years, 1 month ago
whythef
home
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I stop paying insurance on this phone?

I no longer want to pay for the insurance on this phone. What can I do to stop paying?
asked 3 years, 1 month ago
yeni1217
charlotte
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Easiest would be "Customer Care": Dial *2 from the phone, speak to customer service & have them remove it. You will most likely need information to identify yourself as the owner of the account to make changes to it, so have that handy just in case.
You can also go online at www.sprint.com, login, goto your account & remove it that way also, though I'm not sure on the exact steps online.

Reference: http://community.sprint.com/baw/thread/57822
"If you want to remove services, you can do so online by logging into your account and clicking the Change services link under I want to . If you don't have permission because you are not the account owner or authorized to make change to the account or are otherwise restricted from changing services online, please call Customer Care (*2 from your phone) or chat online at http;//www.sprint.com/chat."
answered 3 years, 1 month ago
Aquila
0points
0out of 0found this answer helpful.
Question

why isnt my usb icon showing up when I plug my phone into the computer ?

asked 3 years ago
naee
on Samsung Transform™ Full QWERTY Cell Phone
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out!

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
-3points
0out of 3found this answer helpful.
Question

why cant this phone get live wallpaper

asked 3 years ago
dup2k631
bradford
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

When powering up my Transform it wont go from saying Samsung on the screen to my home screen. What do I do?

asked 3 years, 1 month ago
hippychik
on Samsung Transform™ Full QWERTY Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

My computer will not "find" my phone so that I can transfer media files off of my phone.

I have tried 2 different computers and the Sprint store says all my settings are correct.
asked 3 years, 1 month ago
bertsgirl421
on Samsung Transform™ Full QWERTY Cell Phone
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=325022

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
-2points
0out of 2found this answer helpful.
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