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Customer Questions & Answers for
samsung Intercept™ (SPH-m910)

Customer Questions & Answers:
1,494 Questions
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1,565 Answers

Questions & Answers for samsung Intercept™ (SPH-m910)

Question

can I forward a text message

asked 3 years, 4 months ago
1simplespirit
colorado
on Intercept™ (SPH-m910)
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answer 1
Yes. Select and hold the message you want to forward and a shortcut menu will pop up giving you that option as well as others.
answered 3 years, 4 months ago
LadyDeath
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Question

Is there a x64 bit version of your USB driver software? Funny, my Vista x64 used to recognize my phone all the time, but not anymore..

Trying to access pictures on my Samsung Intercept phone. Used to be whenever I plugged in the usb to computer, it was recognized as a composite drive and I could view files on the phone from windows directory.. Now anytime I plug it in, it just says windows can't recognize the device.. I downloaded your software, but it says it's not compatible with my 64 bit Windows Vista... Help?
asked 3 years, 4 months ago
cbreynolds242
Vancouver, Washington, USA
on Intercept™ (SPH-m910)
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answer 1
Another way to connect phone to PC is through the following steps :

Here is what you will need to have before you can successfully establish a connection between your Samsung Intercept™ and PC.

MicroSD card (internally installed prior to start)
Compatible USB cable (included)

Press the Home Key
Tap the Application Tab and then tap Settings
Tap Applications > Development
Tap the USB Debugging list item to toggle Debug Mode on or off

With the microSD card installed, connect your device to your computer using a compatible USB cable. (Wait for the connection to be completed. When connected, the host computer will automatically detect your device.)
The USB icon now appears in the top left Notifications area on your device.
Touch and drag down the Status screen to reveal the Notifications page (or from the Home screen press and tap Notifications).
Tap USB connected > Mount to copy files between your computer and your device's microSD card.
Use your computer to navigate to the microSD card’s folder with Pictures and Videos
Select and copy the Photo and Video files to a folder on your computer’s hard drive.

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
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Question

How can I get Android 2.2 on my Samsung Intercept from Virgin Mobile?

I am unable to make conference calls (3 way calling) from my Samsung Intercept.
asked 3 years, 4 months ago
Tajamul
on Intercept™ (SPH-m910)
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answer 1
Greetings!
Pertaining to your query, the 2.2 update on the device is not available, and we do not want to speculate more that might lead to misinformation or confusion.
However if you intend to set a 3-way call or conference call on the phone please follow the steps below:
To Make a Conference Call, between you and two other callers, on the handset follow the steps below:
1.While in standby mode, dial the number for the first party, then press SEND
2.When connected, ask them to remain on the line.
3.Press the SEND key to place them on hold.
4.Dial the second party’s phone number and press SEND.
5.When the second party answers, press SEND to connect all three parties.

Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

Note: For handsets which support more than 3 individuals on one call, repeat steps 1 through 5 until all parties are connected.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 4 months ago
SamsungSupport11
0points
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Question

why do texts not go thru?

Can receive but not send
asked 3 years, 4 months ago
tklj
on Intercept™ (SPH-m910)
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answer 1
Greetings!
Pertaining to your query, text messaging is a service from the Network provider. I would suggest calling them to check if you have the correct message center number set on the mobile.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 4 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

My voice mail messages do not show up on screen

asked 3 years, 4 months ago
birdlegs
on Intercept™ (SPH-m910)
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answer 1
Greetings!

Pertaining to your query, once you receive a voicemail the phone must show you a notification on the screen. However if it won’t I suggest to please coordinate with your network provider since voicemail is a service from them and also to check about the notification setting that you have on the device.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 4 months ago
SamsungSupport11
0points
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Question

Windows Vista x64 Drivers

How can I get the drivers for my windows vista X64 computer. The one you have on the website does not work.
asked 3 years, 4 months ago
Hollistersurfer06
Tx
on Intercept™ (SPH-m910)
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answer 1
Hi there,

We apologize for any inconvenience this may have caused you. Currently the available USB drivers on our website for Samsung Intercept is only for Windows XP/Vista 32bit system, currently we don't have the information or the exact time and date for the available download USB drivers for Windows OS 64bit system, but you may check our website from time to time for the future update of the handset.

Thank you,
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
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Question

can i install apps to the sd card?

asked 3 years, 4 months ago
speeddbuggy
on Intercept™ (SPH-m910)
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answer 1
Greetings!
Regarding your inquiry, you cannot install or save applications on the SD card. You can only save media files on it such as music, pictures and videos. And you can also import contacts, but not applications. If you are to install applications on your handset, it’ll be saved automatically onto the handset’s memory.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 4 months ago
Samsung8
Samsung8
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Question

How do i turn off voice caller id on the sph-910 intercept?

asked 3 years, 4 months ago
goomsie
on Intercept™ (SPH-m910)
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answer 1
Go to Settings, Text to Speech, uncheck Speak incoming CallerID
answered 3 years, 4 months ago
LadyDeath
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Question

When I plug my phone to charge, a empty, red framed battery icon flashes. What is wrong?

When I check the battery status, instead of charging, it says it is discarging. What is wrong?
asked 3 years, 4 months ago
steffrae58
Oregon
on Intercept™ (SPH-m910)
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answer 1
Greetings!

Pertaining to your query, the icon you’re seeing on the phone is a Device Power Critical Icon that shows current battery only has 3% power remaining and will immediately shutdown. I would suggest to please charge the phone once this icon is showing up.

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 4 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I do not have an option to assig a ring to a contact, how do I do it?

I have read the QandA on how to do this, however when I followed the steps I did not have an option for a ring tone. how do I give individuals a ring tone with not having that option?
asked 3 years, 4 months ago
oceanprincess5
on Intercept™ (SPH-m910)
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answer 1
To assign a ringtone to a contact follow the steps below:

Press the Home Key
Tap the Applications Tab and then tap on Contacts
Tap desired contact
Tap Menu key > Edit
Tap Ringtone option
Tap on desired ringtone from the pop-up list
Tap OK > Save
NOTE: Only Phone Contacts can have a customized ringtone assigned.

--------------------------------------------------------------------------------

To assign an image to a contact follow the steps below:

Press the Home Key
Tap the Applications Tab and then tap on Contacts
Tap desired contact
Tap Menu key > Edit
Tap image placeholder to the left of name field
Tap desired image
Tap and hold picture
Tap Save>Save
answered 3 years, 4 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

I am trying to charge my intercept, when I hook it up the battery sign turns red and the battery charge status says discharging what is wrong?

asked 3 years, 4 months ago
grayk8786
on Intercept™ (SPH-m910)
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1 answer
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answer 1
Hello there.

Do a soft reset on your phone by taking the battery out and put it back again. If the soft reset won’t work, try a different battery and charger. We would be glad to give you further assistance in resolving your issue. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 3 years, 3 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I get my phone to connect to my computer via USB?

My computer is not recognizing my phone when I have it plugged into the computer via USB.
asked 3 years, 4 months ago
danilyon
on Intercept™ (SPH-m910)
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answer 1
Hi!

You may reboot your computer and use a different port to connect your phone.

Are you trying to transfer pictures or music files?

Here is what you will need to have before you can successfully establish a connection between SPH-M910 (Intercept) and PC.

MicroSD card (internally installed prior to start)
Compatible USB cable (included)
With the microSD card installed, connect your device to your computer using a compatible USB cable. (Wait for the connection to be completed. When connected, the host computer will automatically detect your device.)
The USB icon now appears in the top left Notifications area on your device.
Touch and drag down the Status screen to reveal the Notifications page (or from the Home screen press and tap Notifications).
Tap USB connected > Mount to copy files between your computer and your device's microSD card.
Use your computer to navigate to the microSD card’s folder with Pictures and Videos
Select and copy the Photo and Video files to a folder on your computer’s hard drive.

To transfer MP3 files to your SPH-M910 (Intercept) follow the steps below:

Ensure that a memory card has been properly inserted into the device
Connect the USB data cable to the device and a laptop or PC
After the USB icon appears in the Notification Drawer, pull it down
Tap USB Connected > Mount
On the PC, navigate to the Removable Disk assigned to the device and then create a Music folder
Drag and drop (copy and paste) MP3 files from other locations of your PC to this folder
On the device, pull down the Notification Drawer again and then tap Turn Off USB Storage > Turn Off
answered 3 years, 4 months ago
SamsungSupport12
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Question

can I set a timer for the camera? and why can't I send longer videos through text messaging?

asked 3 years, 4 months ago
SLHuit
on Intercept™ (SPH-m910)
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1 answer
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answer 1
sever limits. If everyone was able to send huge vid it would tie up the sever. so there has to be limits. if it helps you can e-mail slightly biger files.
answered 3 years, 4 months ago
kustomkid23
Buffalo, new york
0points
0out of 0found this answer helpful.
Question

Can I use my Samsung Intercept as a modem for my computer to attach to the web

I have an intel based laptop running Vista and with USB ports
asked 3 years, 4 months ago
twin2pine
on Intercept™ (SPH-m910)
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answer 1
The phone does not support Dial-Up Networking (DUN) Profile that would allow the phone to be used as a tethered modem for internet connectivity.

However, you may still check your options with your Service Provider if they could provide you a software and a data plan that will allow this functionality.
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Adjusting the volume on the voice of a caller, not on the ringer & text size

I had a friend call me, and the volume was turned as far down as it would go, where there was only about 1/10th of the green bar filled in, and the incoming caller's voice was still really loud. Is there a way to adjust it down further?

Also, I read in another question/answer how to increase the size of texts in text messages. It said to use the volume up/down buttons. When I do this, it simply adjust the volume. Is there maybe an additional step that was missed in that post?

Thank you!
Steph
asked 3 years, 4 months ago
Steph23
on Intercept™ (SPH-m910)
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answer 1
Volume Button allows you to adjust the ringer volume in standby mode, the voice volume during a call, and media playback volume.

To increase the size of texts in text messages, you have to open a text message then adjust the font size using the volume up (to increase font size) and down (to decrease font size) keys. After adjusting to the desired font size, it will then apply to all of the text messages.
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

can you sync with your computer--also settings for how long email is stored

asked 3 years, 4 months ago
jdullebawn
on Intercept™ (SPH-m910)
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answer 1
Thank you for sending us an inquiry.

Yes you can transfer files to an from the computer using mass storage. Your email messages will be stored at the phone just as long as the phone is synced to the address.
Here are the steps for mass storage:
Press the Home Key
Plug the cable into the phone
Plug the other end of the cable in a USB port
Tip: Avoid the use of multiport hubs if possible.
After the USB icon appears in the Notification Drawer, pull it down
Tap USB Connected > Mount
The PC may throw an option window. Click on Open folder to view files.
Navigate to the desired files to be transferred and either drag and drop them over or copy and paste them into the directories.
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

When the phone is locked, it will show a little snippet of any messages or missed calls on the lock screen. Is there a way to turn that off?

I don't want any messages to be visible on the lock screen. Help?
asked 3 years, 4 months ago
Anonymous
on Intercept™ (SPH-m910)
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answer 1
No, the lock is just for the screen. the phone will continue to funtion. it thinks its doing you a favor.
answered 3 years, 4 months ago
kustomkid23
Buffalo, new york
0points
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Question

How come I can't recieve video with a text with my samsung intercept and sending it with a samsung rumor touch

I turned phone off and restarted.I have also had other freinds send me texts with video and I couldn't see those.What am I doing wrong?
asked 3 years, 4 months ago
ken9581
St charles
on Intercept™ (SPH-m910)
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answer 1
Check the file type of the video received; the file type supported by Samsung Intercept for videos is .3gp.
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there a way to delete a text message without deleting the entire thread?

The Palm Pre allowed you to swipe any text to delete only that one. I really liked that feature and I was able to delete certain text messages without losing ones that I thought were important.
asked 3 years, 4 months ago
LadyDeath
on Intercept™ (SPH-m910)
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answer 1
Yes, all you need to do is open the thread and then tap and hold on the message that you would like to delete. A pop up box will give options just tap delete
Have a good day
answered 3 years, 4 months ago
Samsung7
0points
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Question

Phone Shutting Off Constantly

Just purchased the Intercept. Checked memory and it shows 93.7 MB of space still available.
asked 3 years, 4 months ago
Delaney
on Intercept™ (SPH-m910)
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answer 1
Sorry for the inconvenience.

Are you using the same original battery and charger on the phone? Have you downloaded files recently? Has the phone been exposed to liquid?

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience
through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 4 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
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