Looking for Answers about samsung Intercept™ (SPH-m910)?

Hi donnabia2003!

Thank you for your correspondence.

Regarding about your concern, we recommend charging the battery of the Samsung Intercept™ (SPH-m910) for about two hours or until it is fully charge, and then try again to press and hold the power key.

Should this troubleshooting step did not work; we invite to contact our Customer Support Center as they can troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Hi samd33!

Thank you for your inquiry.

Unfortunately, upon checking the specifications and settings on the Samsung Intercept™ (SPH-m910), there is no configurable option to downgrade the software once you updated the software on the phone.

Regarding about your concern, which update did you download on the SPH-M910?

If you are having issue after the update on the phone, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time as they can assist you troubleshoot that issue in a timelier manner than we could through forum correspondence.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Hi mzkirs!

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.

Hi fannin8402!

Thank you for your correspondence. There is no quick shorcut on the phone to manage your notification sound. However, this inquiry will be address to our manager and evaluate the issue. It is possible that we will include this request on the next future update of the phone. You may check our website periodically for the updates of the phone.

We sincerely apologize for any inconvenience this presents and thank you for

your continued interest in Samsung products.

Hi there!

Thank you for your inquiry. If you want to delete the icon of an application from the home screen of your Samsung Intercept (SPH-M910), you can just tap and hold the icon until the trash icon will appear at the bottom part of the screen. While still holding the icon, drag the icon to the trash to completely delete the icon from the home screen of the handset.

Thank you for your continued interest in Samsung products.

At this moment, we are unable to speculate when/if this software revision might be available on your SPH-M910 (Intercept) handset due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Please feel free to check back with us periodically for updates.

Thank you for choosing Samsung.
Sincerely,
Technical Support

Greetings!

Pertaining to your query, the phone supports list of audio file types however if the file type that you have downloaded is not on the list it might not be read by the mobile device. Below is the list of file types supported by the phone.
MP3
MP4
3GP/3G2
M4A

It was a pleasure doing business with you.
Technical Support Team

Here's how to assign an image to a contact follow the steps below:

Press the Home Key
Tap the Applications Tab and then tap on Contacts
Tap desired contact
Tap Menu key > Edit
Tap image placeholder to the left of name field
Tap desired image
Tap and hold picture
Tap Save>Save

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

The live wallpapers are available only for GALAXY S devices.
Have a good day

Hi jston!

Thank you for your inquiry. To forward a text message on your Samsung Intercept (SPH-M910), just tap and hold a certain message for you to see the option to forward it. Then select forward to do the process.

Thank you for your continued interest in Samsung products.

Did you try deleting all your conversations? You might want to download a program like memory booster, or power your phone down and reboot it (long-press the end-call key).

Hi poky3210,

Thank you for your correspondence.

There are no configurable options to set the screen of the phone to stay unlocked. However, you can change the screen time out settings. This option will give you the length of time before the screen locks.

1. From the home screen, tap Menu.
2. Tap Settings.
3. Tap Sounds and Display.
4. Select Screen Time out. Set the desired interval from the list: 15 seconds, 30 seconds, 1 minute, 2 minutes, 10 minutes and 30 minutes.

Thank you for your continued interest in Samsung products.

Hi there!

Thank you for your inquiry.

You can use your SPH-M910 (Intercept) to connect to an available Wi-Fi network (for internet connection) in your location, in addition to connecting to a cellular network. Wi-Fi connections are typically faster than your cellular data connection. This can save on costs if you're not on an unlimited data plan, or if you can't connect to your cellular network for some reason.

Thank you for your continued interest in Samsung products.

Hi lisahamby!

Thank you for your inquiry.

Is it noticeably unusual? We recommend you to contact your service provider and check for replacement warrantee with your service provider.

We appreciate your time writing us at Samsung!

Greetings!
Pertaining to your query, we do not have any available information about the 2.2 upgrade on the device for we do not want to speculate more on this issue to avoid any confusion or misinformation on this matter.

It was a pleasure doing business with you.
Technical Support Team

Hi skinnyclothes!

Thank you for your inquiry.

To Make a Conference Call, between yourself and two other callers, on the handset follow the steps below:

While in standby mode, dial the number for the first party, then press SEND
When connected, ask them to remain on the line.
Press the SEND key to place them on hold.
Dial the second party’s phone number and press SEND.
When the second party answers, press SEND to connect all three parties.
Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

Note: For handsets which support more than 3 individuals on one call, repeat steps 1 through 5 until all parties are connected.

For more information on 3 Way Calling and Conference Calling see your service provider.

Thanks for writing us here at Samsung!

Hi almarchena!

Thank you for your inquiry.

You need to contact your service provider for further assistance for your call settings on your phone.

We appreciate your time writing us here at Samsung!

Hi Paverdude!

Thank you for your inquiry. Here is what you will need to have before you can successfully establish a connection between your Samsung Intercept™ and PC.

MicroSD card (internally installed prior to start)
Compatible USB cable (included)

1. With the microSD card installed, connect your device to your computer using a compatible USB cable. (Wait for the connection to be completed. When connected, the host computer will automatically detect your device.)
2. The USB icon now appears in the top left Notifications area on your device.
3. Touch and drag down the Status screen to reveal the Notifications page (or from the Home screen press and tap Notifications).
4. Tap USB connected > Mount to copy files between your computer and your device's microSD card.
5. Use your computer to navigate to the microSD card’s folder with Pictures and Videos
6. Select and copy the Photo and Video files to a folder on your computer’s hard drive.

Thank you for your continued interest in Samsung products.

Have a great day.

Hi IRVIN4426!

Thank you for your inquiry.

With regard to having the phone replaced, please coordinate with your service provider if this option is still available for you.
Sprint. (888-788-4727)

If you want to have the phone repaired through your warranty with Samsung, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.