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Customer Questions & Answers for
samsung Intercept™ (SPH-m910)

Customer Questions & Answers:
1,494 Questions
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1,565 Answers

Questions & Answers for samsung Intercept™ (SPH-m910)

Question

I took my battery out to get serial #s and now it keeps resending text messages to everybody after I turned it back on, why?

asked 3 years, 10 months ago
hmctier
on Intercept™ (SPH-m910)
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answer 1
Hi hmctier,

Thank you for your inquiry. We understand that your phone, SPH-M910 keeps on resending text messages and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may also contact your Service Provider, since SMS is a network dependent feature of the phone, you would be best helped through calling your service provider's Customer Support Center, as they can provide you available options to fix this problem in a timelier manner.

You may reach Sprint at 1-888-788-4727 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can you put a signature on text messages?

asked 3 years, 6 months ago
mardo25
on Intercept™ (SPH-m910)
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answer 1
Hi there mardo25!
Thank you for your inquiry
Below is a link on how you can put signature on text messaging

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1303&AT_ID=330904

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Sometimes the other party on a call cannot hear me loudly enough on a call.

Is it possible to adjust the microphone gain upward?
asked 3 years, 6 months ago
MattW
Seattle, Wa
on Intercept™ (SPH-m910)
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answer 1
Hi MattW!

Thank you for your correspondence. There is no option to volume up the microphone of the handset. You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I transfer music from my phone to another phone via blutooth?

asked 3 years, 6 months ago
EVANICHOLSON4398
on Intercept™ (SPH-m910)
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answer 1
Hi Evanicholson4398.

Thank you for your inquiry. For you to able to transfer your music to other phone, your phone need to have a Object Push Profile to transfer file and make sure that the other phone must have a Object Exchange Profile to received an object. For the instructions on how to send music from phone to other phone via Bluetooth please click the lick the link below.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=291111

After turning your phone into visible mode, look for the file that you want to transfer.

We appreciate your continued interest in Samsung products. Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

please tell me how i forward text messages on the samsung intercept for virgin mobile?? I cannot find this feature anywhere on the phone. Thanks alot.

asked 3 years, 6 months ago
aatif
home
on Intercept™ (SPH-m910)
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answer 1
Hi aatif!

Thank you for your correspondence. You may open the receive text messages and then once it is opened, tap on Menu. Then tap Add Cc/Bcc, then you can add contacts to forward the text messages. If it's still not working, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
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Question

why can i not install the driver for the intercept M910. It keeps saying it is not supported.

I cannot connect my phone to the internet using a USB cable. I did attempt to install the driver your website provided but does not work. Any suggestions?
asked 3 years, 6 months ago
Anonymous
Green Bay
on Intercept™ (SPH-m910)
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answer 1
Hi kevinbuttram!

Thank you for your correspondence. There are no configurable option or settings on the phone to connect to the internet using the Samsung USB cable. In order to connect to the internet, it only allows the Wi-Fi hotspot or you must be connected on service provider's Data services on their network system. However, this is not the dead end of the handset features, regarding with the issue, you can check on our website from time to time for possible future updates of the handset, or also your service provider may possible notified you over the air for the updates and it will be prompted on the handset.

We do appreciate hearing your concern, as your comments are vital for us to continue improving our business.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

WHEN I HOOKED UP MY PHONE TO MY pc IT SAID NEW HARDWARE FOUND AND IT ASK FOR A DISC FOR SOFTWARE.. i DIDNT HAVE A DISC W ITH MY PHONE

hOW DO i GET THE SOFT WARE FOR THIS PRODUCT
asked 3 years, 6 months ago
CVSAngel
collingswood NJ
on Intercept™ (SPH-m910)
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answer 1
Hi there.

Thank you for your inquiry. Here is what you will need to have before you can successfully establish a connection between your Samsung Intercept™ and PC.

• MicroSD card (internally installed prior to start)
• Compatible USB cable

1. With the microSD card installed, connect your device to your computer using a compatible USB cable. (Wait for the connection to be completed. When connected, the host computer will automatically detect your device.)
2. The USB icon now appears in the top left Notifications area on your device.
3. Touch and drag down the Status screen to reveal the Notifications page (or from the Home screen press and tap Notifications).
4. Tap USB connected > Mount to copy files between your computer and your device's microSD card.
5. Use your computer to navigate to the microSD card’s folder with Pictures and Videos
6. Select and copy the Photo and Video files to a folder on your computer’s hard drive.

We appreciate your continued interest in Samsung products. Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Is there going to be an update to fix the notification bar???

I have to reset my phone 2 times a day so my notification bar will work. I have read on this forum and others that many people are having the same problem with this phone. Is there any plans in the near future to fix this? Would the fix come from Samsung or the mobile carrier?
asked 3 years, 6 months ago
stum
NJ
on Intercept™ (SPH-m910)
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answer 1
Hi there!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Saving pictures.

I keep seeing things about how to save pictures to the My files. When I open a text with a picture, and press down on the picture to save it, the only option I get is to copy it to my SD card. How to do make it to where I have the option to save to my files?
asked 3 years, 6 months ago
KatieJ2010
on Intercept™ (SPH-m910)
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answer 1
Hi KatieJ2010!

Thank you for your inquiry.

Regarding about your concern, with the SPH-M910 (Intercept), all media files, including music, pictures, videos, as well as e-mail attachments, are all stored on the memory card.

Please check the Downloads folder on your My Files to find the picture that you received via picture message.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Has anyone had problems connecting their Samsung Intercept on the Virgin Mobile network?

I purchased an Intercept through Virgin Mobile and still can't get it to work properly. I can connect to the EV-DO data network, but not the 1xRTT voice network. So, I can browse the web, but not make or receive phone calls.

Error messages include: A voice cue to dial 1 to make a collect call or dial 2 to buy a PIN number from American Roaming. This happens every time I try to make a call. When I try to activate the phone per Virgin Mobile tech support instructions, the sync process times out and I get a No Service Available, Error 06-07-5920, Contact Virgin Mobile. Lastly, when I dial *86 for direct contact to Virgin Mobile, I get an error message that my account could not be validated.

Is my phone broken, or is it Virgin Mobile? Thanks for any help!
asked 3 years, 6 months ago
wlblakeman
Bowie, MD
on Intercept™ (SPH-m910)
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Answers
answer 1
Hi wlblakeman!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, the phone is not activated yet. Please contact Virgin Mobile to activate your phone for the service you can use on the Samsung Intercept™ (SPH-M910).

You can reach them using a different phone at their toll free number 1-888-322-1122.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

When you go to your Contacts on the Intercept, how do you completely erase the outgoing and incoming history?

Also, why in that history tab does it list the exact same emails multiple times when I only received said emails once? I am not talking about browser history either, I'm talking about the history that is listed on the history tab in the Contacts log.
asked 3 years, 6 months ago
Collement
on Intercept™ (SPH-m910)
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answer 1
Hi there!

Thank you for your inquiry. I have here the link for the complete information on how to delete call logs on your Samsung Intercept (SPH-M910). Please check the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=292821

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do I get ride of a contact icon on my main screen?

asked 3 years, 6 months ago
kberly424
on Intercept™ (SPH-m910)
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answer 1
Hi kberly424.

Thank you for your inquiry. Please tap and hold the contact icon on your home screen and drag it to the trash can on the bottom part of the screen.

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

my plantronics bluetooth earpiece is not found by scanning

asked 3 years, 6 months ago
Anonymous
arizona
on Intercept™ (SPH-m910)
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answer 1
Hi lhunterbrown!

Thank you for your correspondence. You may use this link below and follow the steps for pairing the phone to a Bluetooth device.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=291111

If it's still not working, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i save a picture that was sent through media mail on an intercept? or upload photots from my pc?

asked 3 years, 6 months ago
Venita
tx
on Intercept™ (SPH-m910)
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answer 1
Hi Venita!

Thank you for your inquiry.

You can save the picture attached to the Email by tapping and holding the image, and then you can save it to the Gallery.

Regarding your inquiry about uploading pictures from the computer, you can transfer files between the phone and computer using the mass storage mode. Please do the following:

1. Press the Home Key
2. Plug the cable into the phone
3. Plug the other end of the cable in a USB port
*Tip: Avoid the use of multiport hubs if possible.
4. After the USB icon appears in the Notification Drawer, pull it down
5. Tap USB Connected > Mount
6. The PC may throw an option window. Click on Open folder to view files.
7. Navigate to the desired files to be transferred and either drag and drop them over or copy and paste them into the directories.

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do i change font on samsung intercept?

asked 3 years, 6 months ago
rzr2009
on Intercept™ (SPH-m910)
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answer 1
Hi rzr2009,

Thank you for your inquiry. Regarding your concern, there are no configurable options to change the font on your phone. However, you may try to download a third party application from Android Market to have this functionality on your phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When I receive a text message and I want to forward it to several friends. How do I do that??

asked 3 years, 6 months ago
bucsgirl
florida
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
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answer 1
Hi bucsgirl.

Thank you for your inquiry. On your messaging, tap and hold the message bubble > select forward

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

What can be done about an intercept constantly freezing/rebooting

I have 2 Samsung Intercept phones for sprint and both of them have a habit of freezing or randomly rebooting themselves. This happens numerous times a day. Both are still factory set and one has even been hard reset and has not fixed the problem. They both have the android 2.2 OS and different amounts of free space from apps and no difference between reliability whether it has a couple apps or a lot of apps.
asked 3 years, 6 months ago
parkindj
Battle Creek, MI
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
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answer 1
Hi parkindj!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup warranty service for your phone, if it is determined the problem cannot be resolved over the phone.

If it is deemed, after troubleshooting, that the phone has failed, our Repair Administrators create a Return Material Authorization (RMA#) for the Phone. Provided there is no physical damage to the phone and that the failure is not due to any type of liquid damage, it will be repair under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday thru Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. The defective product will need to be sent to our repair center and a Proof of Purchase is required. The Repair Administrator will assign an RMA # for the repair that will need to be written under our address on the outside of the package being sent. The phone will be tested and inspected for quality assurance while in our facilities.

We sincerely apologize for any inconvenience this presents.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I don't see the phone as a drive when I plug in to USB

WinXP/SP3 - the phone ususally sees itself as being on a USB - I tell it to mount the SD card and NOTHING - what am I missing??
asked 3 years, 6 months ago
TMCD
Evanston, IL
on Intercept™ (SPH-m910)
0points
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answer 1
USB connectivity is frustrating for me too. If the USB icon is showing up on the phone but you can't see the device in Windows, it's possible you need to Unmount the SD card and format it with the phone. (Settings | SD card & phone storage | Unmount SD card, then Format SD card). You might want to try backing up the SD card contents first... See below w.r.t. SwiFTP / Filezilla...

Another possibility is with Administrator privs, go into the disk management console (Start | Run diskmgmt.msc) and see if you can assign a device letter to it.

If the USB icon isn't even showing up on the phone when the USB cable is connected, then you might try powering down the pc or laptop, removing the source of power (that means for a laptop, the battery too) for a few minutes. Boot back up and start again.

Some people are probably not aware of this but you can move files to/from the phone using at least five methods:
1). USB Connection (requires no special driver)
2). Bluetooth Connection
3). FTP over Wifi
4). Sync with the USB Modem Driver (download available on this site - this driver would also be used if you were tethering, but this may be against your service agreement)
5). Sync over WiFi (I have used a program called MyPhoneExplorer which can do either #4 or #5). Over WiFi, you have to make sure you've opened up specific ports so that the PC can find the phone. Google MyPhoneExplorer for more information.

Now, my preference:
Specifically w.r.t. #3, download SwiFTP server, free from the Market and install on the phone. Download an FTP client onto your windows computer. I like the free FileZilla client for Windows. Follow directions to set up a username and password on the server running on the phone. Enter these credentials and the port number generated when you run the server into the client on the PC. You can move files back and forth, create / remove / rename files and directories... It's easy once you've done it once or twice. I find it as easy as the USB connection, and MUCH simpler than attempting same with Bluetooth. This is how I move PICs, music and videos to the phone.

Try to get the USB connection working properly... But definitely also try method 3 described above.

Hope that helps.
answered 3 years, 6 months ago
stef7
Atlanta, GA
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Question

cell phone won't wake up i think

OK so i use my phone i put it down its still on but its at the homepage or desktop whatever you call it. Now the screen is supposed to shut off to save battery but i should be able to press the bottom right button, the screen should turn and and then i can unlock it or i could just slide out the keyboard and that should wake the phone up and unlock it. Now that is the problem the screen just stays black and the touch button lights don't respond or light up. Now the only way for me to fix this problem is to take off the protective cover, take off the battery cover, remove the battery, replace the battery, replace battery cover, and replace protective cover. Then hold down the right button and it starts up and will work. This is totally unacceptable! i was doing this about every 3 days, know its happening all most every 12 to 24 hours. Now i want something done!
asked 3 years, 6 months ago
Bluedude84
on Intercept™ (SPH-m910)
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answer 1
Hi Bluedude84!

Thank you for your correspondence. Regarding with this issue and power cycling the phone will not work and still doing the same thing on your phone, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

Text tones?

I read somewhere that you can download an app from the android market that will let you set ringtones for your text messages but it doesn't say what the app is...does anyone here know?
asked 3 years, 6 months ago
Aliciasmommy
athens, tx
on Intercept™ (SPH-m910)
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answer 1
Hi Aliciasmommy!

Thank you for your correspondence. We don't have information about the Text tone application for the phone. However, you may check on the Android Market and on the search you may type in their Text tone application and it will give you suggestion application to download. You may check the comments of the users of the application for the assurance of the software compatibility and stability for the phone.

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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