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Customer Questions & Answers for
Intercept™ (SPH-m910)

Customer Questions & Answers:
1,494 Questions
 | 
1,565 Answers

Questions & Answers for samsung Intercept™ (SPH-m910)

Question

HOW DO I CONNECT MY INTERCEPT TO MY PC AND SAMSUNG PC STUDIO

asked 3 years, 10 months ago
llp3
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Apparently, we do not have any available software nor drivers that you would be needing for you to connect the phone to your computer. Samsung PC Studio is not the compatible driver for the Intercept™ (SPH-m910).

For you to connect the phone to the computer, it would require you to have the memory card inside the phone.

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card
1. Select the Applications Tab.
2. Select Settings.
3. Select SD Card & Phone Storage.
4. Select Unmount SD Card.
5. Select Format SD Card.
4. Select Tap Format SD Card.
5. Choose Erase Everything.

When the format process is complete, the 'Format SD Card' option will grey out.

Note: Formatting the microSD memory card will delete all information saved on your memory card. I will suggest backing up first your files saved on the microSD memory card.

Tip: Make sure that the Bluetooth is deactivated on the phone.

Connecting to computer
1. Ensure that a microSD memory card with content is loaded into the device's memory card slot.
2. Connect one end of the supported data cable into the device's USB port and the other end into an available USB port on a Windows PC.
3. "USB Connected" will show briefly in the Notification Bar followed by a USB icon.
4. Tap and hold the Notification Bar and pull it down by sliding your finger down the screen.
5. Tap on USB Connected and then select Mount.
6. If prompted on the PC, select "Open folder to view files using Windows Explorer" from the Removable Disk pop-up.
7. If not prompted as in step 6, on the PC open My Computer and select the Removable Disk drive letter that was assigned to the device.

Note: It is now possible to drag and drop (copy & paste) picture and video files between the device and the PC. It is recommended that separate folders for different media types be created on the memory card for better organization.

If the notification does not show up on the phone or on the computer, try to turn off you phone or connect the USB cable to another USB port on your computer.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

live wallpaper

is there an app that will support live wallpaper on this phone?
asked 3 years, 11 months ago
tglover
usa
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Regarding about your concern, the Samsung Intercept™ (SPH-m910) does not support live wallpaper. Live wallpaper application that you may download from the Android market is only evident on mobile devices that have an Android 2.1 Éclair™.

As of the moment, Samsung is unable to speculate when/if this software might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on Samsung website in the Samsung Download Center.

Thank you for your continued interest in Samsung products.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Android Froyo update?

Hello,

Do you know when we are getting the Froyo 2.2 update for my phone?

Really appreciate your feedback on the update.

Thanks,
Ramesh
asked 3 years, 11 months ago
rkurupati
columbus, oh
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ramesh.

Thank you for your inquiry.

We are unable to speculate when/if this software revision might be available. Should this become available, it will be posted on our website www.samsung.com/us in the Samsung Download Center.

Please feel free to check back with us for updates.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I keep emails that I delete from being deleted off my exchange Server

asked 3 years, 11 months ago
tbriner
Charlotte, North Carolina
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tbriner!

Thank you for your inquiry.

Regarding about your concern, you may try to remove the exchange account setup on the SPH-M910 handset and then set it up again. However, once you remove the exchange account, all sync information to the phone from the exchange account will be lost.

During the process of setting up exchange account on the SPH-M910, uncheck “Delete from Phone and Server”, and then touch Done when finish.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Some phone calls ring once, then there's a display to "Reject call with a message" and several choices. I want to accept the call. How?

asked 3 years, 11 months ago
dscott1
Dallas
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
On my phone I find the accept key responds too late. I use the left talk key to accept calls. Hope this is fixed with a froyo (2.2 os) update.
answered 3 years, 11 months ago
stef7
Atlanta, GA
0points
0out of 0found this answer helpful.
Question

How do I disable the startup/shutdown sounds on my Intercept? It is too loud!

asked 3 years, 11 months ago
seedless
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Thank you for your inquiry. There are no configurable options to disable or change the startup and shutdown tones.

Have a great day.
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

When the Android 2.2 update is coming for Intercept?

asked 4 years ago
Leyla
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As of the moment, Samsung is unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on Samsung website in the Samsung Download Center.
answered 4 years ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Why does the sound skip when listening to music with Bluetooth headphones?

I have tried 3 different sets of headphones and they all exhibit the same problem.
I have used these headphones with a different Bluetooth phone and did not experience the skipping during music playback.
asked 3 years, 11 months ago
danstolz
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Is your bluetooth headset a Samsung as well? Try doing a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again. Try the soft reset on the bluetooth headset as well. Establish the connection again between the phone and bluetooth.

If this would not work, please get in touch with our Customer Support Center, as this issue is one that is best helped through calling them as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do you save a picture from a text message?

asked 4 years ago
anh2077
Kansas City
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to your query, and upon checking the phone's information you can open the text message that you have and try to tap on options> if the phone will prompt you an option to save it in your gallery then you can save the photo to your phone but if not then there are no configurable options to do that on the device.

It was a pleasure doing business with you.
Technical Support Team
answered 4 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can i lock my camera, pictures and videos so that only i can access with my password ?

asked 4 years ago
Yang
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
For the Samsung Intercept device it does not have the configurable option to assign application lock. You will need to lock the entire device. However, since this is an Android device you can try looking for an application from the Android Market. You may try if there’s any free downloadable application for it.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

MicroSD card unable to mount without taking card out and re-inserting

My WindowsXP recognizes card drive letter but then says to insert disc. Cannot transfer files to or from
asked 4 years ago
smu49
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Here is what you will need to have before you can successfully establish a connection between your Samsung Intercept™ and PC.
Micro SD card (internally installed prior to start)
Compatible USB cable (included)
With the micro SD card installed, connect your device to your computer using a compatible USB cable. (Wait for the connection to be completed. When connected, the host computer will automatically detect your device.)
The USB icon now appears in the top left Notifications area on your device.
Touch and drag down the Status screen to reveal the Notifications page (or from the Home screen press and tap Notifications).
Tap USB connected > Mount to copy files between your computer and your device's micro SD card.
Use your computer to navigate to the micro SD card’s folder with Pictures, Videos and Music.
Select and copy the Photo and Video files to a folder on your computer’s hard drive.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do you delete an email account from the Intercept?

I added my yahoo and gmail accounts and later decided I want to delete the yahoo account from the phone. How do I accomplish that?
asked 4 years ago
ElleJ
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here are the steps of how to delete e-mail account in your SPH-M910

from the home screen, tap applications > tap e-mail > tap and hold the e-mail account name > delete
answered 4 years ago
samsung6
0points
0out of 0found this answer helpful.
Question

my battery is running out in less than a day and I'm barely using it

asked 4 years ago
dijenajo
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Battery life durations specified on our products are tested in our labs under multiple different conditions and the talk and standby times are a realistic average maximum dependent on customer usage variables.
Battery power consumption depends on a number of factors, such as network configuration, signal strength, operating temperature, features selected, frequency of calls, and voice, data, and other application usage patterns.
Some variables that may affect battery life are:
• Backlight settings set to always on or a long amount of time
• Ring tone settings set to higher volume settings
• Vibrate settings turned on
• Using Internet Services including Text Messaging
• Making and/or Receiving calls in, or simply standing by in, an analog service area
• If you tend to be in a "weak" coverage area where your signal strength meter shows only 1 to 2 bars
• Using non-SAMSUNG charging accessories can cause battery life and other issues, as well as void the manufacturer’s limited warranty.

If the battery is not holding a charge it may mean that it is not charging properly. Make certain that the charger cable is properly plugged in. It is also possible that the battery may be damaged. If you suspect that it may be, or should this issue continue to occur, please feel free to call us here at Samsung Technical Support at 1-888-987-4357.
answered 4 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I send a text/picture message to multiple recipients/contacts?

asked 4 years ago
mafemefo
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The only way you can send a text message to multiple recipients is to group all the contacts that saved on the phone. Once you've done that, just go to contact>group>check select all or check all the persons that you want to send a text message under the group>then hit Menu>tap on Send>create now a message for them>then finally Send.
answered 4 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I unlock my phone if I forgot my password-pattern?

I've attempted 250 times, but cannot get it to do anything. My G-mail won't come up, and there is no "Forgot Pattern" button. Help! Thx.
asked 3 years, 10 months ago
jacksmom
winchester, ca
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Apparently, we do not have any option to retrieve the previous pattern lock set on the phone and there is no default Google account and pass code to unlock it.

However, we can try to perform reset on the phone to unlock the SPH-M910 handset. Resetting the phone will delete all user data and information and will be restored back the phone to its factory settings. This issue is one that is best helped through calling our Customer Support Center, as they can help you reset the phone in a timelier manner than we could through forum correspondence.

If it is deemed, after troubleshooting, that the phone has failed, our Repair Administrators create a Return Material Authorization (RMA#) for the Phone. Provided there is no physical damage to the phone and that the failure is not due to any type of liquid damage, it will be repair under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday thru Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. The defective product will need to be sent to our repair center and a Proof of Purchase is required. The Repair Administrator will assign an RMA # for the repair that will need to be written under our address on the outside of the package being sent. The phone will be tested and inspected for quality assurance while in our facilities.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I get the Intercept to sync with my home computer?

When I plug in the phone to my USB port it says that the device is not recognized and something about drivers.
asked 4 years ago
chip1969
Fairmont, WV
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here’s a link on where to get the usb device driver:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000004&prd_mdl_cd=SPH-M910ZIASPR&prd_mdl_name=SPH-M910

For this type of phone, syncing is over the air via your Gmail account. You need to create a Gmail account on the computer and set up your Gmail account on the phone. You also need to import/export your outlook to your Gmail account. Once you did that, on your phone, go to settings, accounts and sync, tap on your Gmail account, make sure that the Sync Calendar, Sync contacts, Sync Gmail are all check. From there your Gmail will automatically sync to your phone.

Have a good day
answered 4 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I asked about previously owned Samsung cell phone ringtones. Where do you post the answers?

asked 4 years ago
ddlieurance
52403
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for writing.

When you make an inquiry or ask a question in the forum page, the answer(s) will appear below the question after the answer has been approved.
answered 4 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

can i get more smileys

can i get more smileys for my samsung intercept an if i can where?
asked 4 years ago
sneakbug
new castle,pa
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
As I can see you have the Samsung Intercept and your concern would be is where you can get more smileys.
Since, the Samsung Intercept is an Android device, you can get smileys for free on the Android Market. There are lots of downloadable applications there that is for free.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

what can i use the WIFI feature on my phone for

asked 3 years, 11 months ago
newtosmartphones
des moines, iowa
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The obvious answer is a quicker / more responsive experience when using the built-in browser or another like Opera or Dolphin available from the Market (both are free downloads). There are other applications that might access the web besides a web-page viewer / browser. Those would be more responsive as well.
answered 3 years, 11 months ago
stef7
Atlanta, GA
0points
0out of 0found this answer helpful.
Question

Why does my Gmail default to the last message I opened

Everytime I open my Gmail instead of it opening to my inbox it opens to the last message I read. How do I change it so it defaults to opening to the inbox message list instead
asked 3 years, 11 months ago
stum
NJ
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. There's no configurable option for you to change that default settings on your Samsung Intercept (SPH-M910).
answered 3 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
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