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Customer Questions & Answers for
Intercept™ (SPH-m910)

Customer Questions & Answers:
1,494 Questions
 | 
1,565 Answers

Questions & Answers for samsung Intercept™ (SPH-m910)

Question

I can't figure out how to program speed dial on the Samsung Intercept?

I have tried going home, contacts, menu, but after pushing menu there isn't a speed dial option. Is there a speed dial option somewhere else?
asked 3 years, 8 months ago
jujuprincess
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.Regarding your concern, you can quickly dial contacts you call frequently by adding them to your Favorites list. Although not assigned to a speed dial number, this is a quick and easy way to dial your favorite Contacts.

The Favorites tab is a listing that can help you quickly access your most used or preferred Contacts entries.

1. Press the Home Key and Tap Contacts
2. Touch and hold the entry name from the Contacts tab listing.
3. From the Contacts Entry context menu, tap Add to favorites.

Dialing from Favorites

To speed dial a contact from Favorites:

1. Press the Home Key >Tap Phone> Tap Favorites.
2. Scroll through the list and tap the contact.
3. Tap to place a Call or Send Message to send a text to the contact.

Have a good day.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Will the Samsung Intercept get Android 2.3 (Gingerbread)?

asked 3 years, 8 months ago
samintercept
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Please feel free to check back with us periodically for updates.
answered 3 years, 8 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Anything new on hooking up the Samsung Intercept with the Ford Sync

asked 3 years, 8 months ago
mustgostang
Westland Michigan
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, for the compatibility information of your Samsung Intercept phone to your car, please contact your car manufacturer to check the most updated list of phonnes, to check if your phone is compatible with Ford Sync.

Have a good day.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i put music into my samsung intercept only using the sd card?

asked 3 years, 8 months ago
allentla
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I have seen the option to save to SD card when downloading music.
answered 3 years, 8 months ago
chaysters
0points
0out of 0found this answer helpful.
Question

Is the Intercept compatible with Clearwire's 4G wireless network in New York City?

asked 3 years, 8 months ago
dvdnyc
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Samsung Intercept does not have any 4G capability.

If you wanted to know on details whether it will work on a different network's wireless service, you have to coordinate with the said provider and check the compatibility of their settings and configuration with this handset.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Since the software update to the Intercept, the Audio Caller ID is not working.

Is it still in the phone somewhere that I cannot find it?
asked 3 years, 8 months ago
Anonymous
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

Have a good day.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I get the new 2.2 update

i got a replacement phone and it still has the 2.1 firmware version and i dont know how to get the 2.2
asked 3 years, 8 months ago
enano
missouri city
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Please feel free to check back with us periodically for updates.
answered 3 years, 8 months ago
Samsung4
-1point
0out of 1found this answer helpful.
Question

How do I backup all my phone numbers and email address?

asked 3 years, 8 months ago
uelisha
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi uelisha,

Thank you for your inquiry.

You can back up your phone numbers and email address by synching your Gmail account to the phone.

Google accounts provide the ability to synchronize contacts.

To enable the auto-sync feature:
1. Press Home ➔ tap Menu ➔ Accounts & sync.
2. Tap Auto-sync. A checkmark indicates the feature is enabled.
• This feature enables the synchronization of data between your device and external sites or servers.
• The two main components are Contacts and Calendar Events. Before these can be synchronized, they must be added to the managed accounts list.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

when will the intercept be able to be used as a wifi hotspot

asked 3 years, 8 months ago
dc72
illinois
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website.

Please feel free to check back with us periodically for updates.
answered 3 years, 8 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

how do i root my phone

asked 3 years, 8 months ago
ajhardy
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

However, we did not receive enough information regarding the issue for which you have requested assistance.

Please send us your forum inquiry with additional information regarding the issue about which you are

inquiring, so that we may better assist you.

Have a good day.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to use live wallpaper apps

I purchased & downloaded a weather live wallpaper app but can not get it to work
asked 3 years, 8 months ago
LTardino
Hagerstown, MD
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
with the update of the phone's O/S, the LIVE wallpapers do not work.
answered 3 years, 8 months ago
chaysters
0points
0out of 0found this answer helpful.
Question

Any news on when Windows 7 drivers will be available for the Samsung Intercept phone.

asked 3 years, 8 months ago
GreyCelt
California, USA
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You don't need special drivers to move files between the phone and PC. The special driver in the download section is for tethering or syncing. It is a USB Modem driver for use with a program like MyPhoneExplorer. Even that program can be setup to use a WiFi connection, you'd just have to open up the appropriate ports in your FireWall to allow the program running under Windows7 to find the one running on the phone.

Perhaps there is a Windows7 USB Modem driver that will work with other Android phones that you can use. I would be surprised if a driver would be written to support only one phone. More than likely it supports the USB interface chip used on the phone, and probably can be used on a range of phones, but I'm not positive about this, google it.

You can move files to / from the phone and PC using the USB connection and default drivers. Look on this site for my replies to identical questions to yours.
answered 3 years, 8 months ago
stef7
Atlanta, GA
0points
0out of 0found this answer helpful.
Question

how to delete download icon

asked 3 years, 8 months ago
wlglass
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I presume you downloaded an app with an associated icon you no longer want. No problem, either go into Menu, choose Applications and choose Manage Applications, or you can download from the Market another application called AppInstaller and use that to manage your applications.
answered 3 years, 8 months ago
stef7
Atlanta, GA
0points
0out of 0found this answer helpful.
Question

Why won't the screen lock?

If I unlock the phone, then just wait, the four soft buttons will go dark, then the screen will fade out, then almost immediately the soft buttons light up again and the screen comes back, and the volume goes up (the volume change tone sounds and the volume level bar is displayed on screen). If I continue waiting the phone will keep repeating this cycle, never locking and never leaving the screen off.

If I unlock the phone, then from the home screen press the power button to lock the screen, the screen and soft buttons will go dark, but then the soft buttons light up again and the screen comes on. Sometimes the screen will be showing the volume level bar, but not usually (it appears that the screen usually locks before reappearing, and so the volume level bar doesn't usually become visible). The volume change tone sounds as the volume is increased by one. The screen then locks and the display will timeout, or can be put to sleep by pressing the power button.

The behavior on timeout changes slightly depending on what app is active when the phone times out. Sometimes it will pop up the on-screen keyboard, occasionally it will dial a contact.

A web search indicates that this behavior is not necessarily limited to my phone, or even to the Intercept (I have found similar reports for the Moment and Epic as well).
asked 3 years, 8 months ago
Davek2
Omaha
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day!

We can do minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 8 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How can I list my contacts alphabetically by last name, not first name as the phone is doing?

asked 3 years, 8 months ago
Anonymous
Tucson, AZ
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In Eclair (V2.1) of the OS, this doesn't appear possible. Possibly in Froyo (V2.2) or with another contacts application from the Market.
answered 3 years, 8 months ago
stef7
Atlanta, GA
0points
0out of 0found this answer helpful.
Question

can i print my texts?

asked 3 years, 8 months ago
lg13
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Samsung does not offer any program nor software that would allow you to print your text messages.

However, you may still coordinate with your network provider if they can offer you this functionality.
answered 3 years, 8 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do you set speed dial numbers

asked 3 years, 8 months ago
Brenda5925
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Here are the steps on how to set up speed dial numbers.

To assign a Contacts entry to a Speed Dial location:
1. Press the Home key and then tap Contacts.
2. Press Menu and touch Speed dial.
3. Touch an empty speed dial location.
4. Scroll through your Contacts list and touch an entry’s phone number. Once complete, the entry’s contact image and selected number are added to the selected Speed Dial location.

Please check the link below for another option on how to use the speed dial feature of the phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=294067

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

On the Samsung Intercept M910, how do I sort the contacts alphabetically by last name? It seems they are only sorted by first name.

asked 3 years, 8 months ago
Anonymous
Tucson, AZ
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi brianjmckenna!

Thank you for your inquiry.

For you to sort the contacts on the Samsung Intercept™ (SPH-M910) by last name, please follow the steps below:

1. From the Home screen, select Contacts.
2. Press on Menu, and the select More.
3. Select Settings.
4. Tap on Order of display name, and Choose Last name First name.

We appreciate your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

When will Sprint get the information on todays update? Their tutorials are now out of date.

I'm trying to add a different ringtone to one of my contacts and the sprint tutorial shows a ringtone option and on the update that option doesn't seem to be available.
asked 3 years, 8 months ago
miscott48
Houston Texas
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi miscott48!

Thank you for your correspondence. We don't have information on when will Sprint is going to update their information. However, for further assistance you can contact their Customer Care toll free number at 1-888-788-4727. You may also follow these steps below for assigning ringtone to specific contact.

Press the Home Key
Tap Applications and then tap on Contacts
Tap desired contact
Tap Menu key > tap Options
Tap Ringtone option
Tap on desired ringtone from the pop-up list
Tap OK > Save

We sincerely apologize for any inconvenience this presents.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is it OK to operate my Intercept for extended periods while in charge mode?

I would like to be able to use the Navigate feature continuously while driving for long periods of time. It would be convenient if I could leave the unit plugged in to the auto charger all the time while I am driving. Does this have the potential to damage either the Intercept or the battery? The product manual doesn't address this.
asked 3 years, 8 months ago
howardh10
Houston, TX
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Nor does it address using the USB cable and connecting it to a PC and charging it there while listening to podcasts using an app like TuneIn. I personally wouldn't have a problem using the phone like that (navigation or podcast listening while charging), but I'm just an end-user. I think though these phones have enough smarts in them to handle power-management and not be damaged by use in this way - if anything is going to be stressed, it would probably be the battery.
answered 3 years, 8 months ago
stef7
Atlanta, GA
0points
0out of 0found this answer helpful.
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