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Customer Questions & Answers for
Intercept™ (SPH-m910)

Customer Questions & Answers:
1,494 Questions
 | 
1,565 Answers

Questions & Answers for samsung Intercept™ (SPH-m910)

Question

HOW DO i DOWNLOAD PHOTOGRAPHS TO MY LAPTOP?

asked 3 years, 10 months ago
SADIE2009
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You have to download and install the driver software from the Samsung website, then when you can connect the USB cable and your laptop recognizes your phone, you will see a removable drive in My Computer. You can then move/copy the files using Windows Explorer.
answered 3 years, 10 months ago
LadyDeath
0points
0out of 0found this answer helpful.
Question

can I forward a text message

asked 3 years, 10 months ago
1simplespirit
colorado
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes. Select and hold the message you want to forward and a shortcut menu will pop up giving you that option as well as others.
answered 3 years, 10 months ago
LadyDeath
0points
0out of 0found this answer helpful.
Question

Is there a x64 bit version of your USB driver software? Funny, my Vista x64 used to recognize my phone all the time, but not anymore..

Trying to access pictures on my Samsung Intercept phone. Used to be whenever I plugged in the usb to computer, it was recognized as a composite drive and I could view files on the phone from windows directory.. Now anytime I plug it in, it just says windows can't recognize the device.. I downloaded your software, but it says it's not compatible with my 64 bit Windows Vista... Help?
asked 3 years, 10 months ago
cbreynolds242
Vancouver, Washington, USA
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Another way to connect phone to PC is through the following steps :

Here is what you will need to have before you can successfully establish a connection between your Samsung Intercept™ and PC.

MicroSD card (internally installed prior to start)
Compatible USB cable (included)

Press the Home Key
Tap the Application Tab and then tap Settings
Tap Applications > Development
Tap the USB Debugging list item to toggle Debug Mode on or off

With the microSD card installed, connect your device to your computer using a compatible USB cable. (Wait for the connection to be completed. When connected, the host computer will automatically detect your device.)
The USB icon now appears in the top left Notifications area on your device.
Touch and drag down the Status screen to reveal the Notifications page (or from the Home screen press and tap Notifications).
Tap USB connected > Mount to copy files between your computer and your device's microSD card.
Use your computer to navigate to the microSD card’s folder with Pictures and Videos
Select and copy the Photo and Video files to a folder on your computer’s hard drive.

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How can I get Android 2.2 on my Samsung Intercept from Virgin Mobile?

I am unable to make conference calls (3 way calling) from my Samsung Intercept.
asked 3 years, 10 months ago
Tajamul
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to your query, the 2.2 update on the device is not available, and we do not want to speculate more that might lead to misinformation or confusion.
However if you intend to set a 3-way call or conference call on the phone please follow the steps below:
To Make a Conference Call, between you and two other callers, on the handset follow the steps below:
1.While in standby mode, dial the number for the first party, then press SEND
2.When connected, ask them to remain on the line.
3.Press the SEND key to place them on hold.
4.Dial the second party’s phone number and press SEND.
5.When the second party answers, press SEND to connect all three parties.

Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

Note: For handsets which support more than 3 individuals on one call, repeat steps 1 through 5 until all parties are connected.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I stop the applications from running on my phone? I dont see an exit on applications I have downloaded.

asked 3 years, 10 months ago
h2o22
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Here is the step on how you can stop the application:

1. From the Home Screen of your phone, tap on Menu.

2. Choose Settings.

3. Select Applications.

4. Select Running Services.

5. Tap an application you desired to stop and then select Stop.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I get the Intercept to sync with my home computer?

When I plug in the phone to my USB port it says that the device is not recognized and something about drivers.
asked 3 years, 11 months ago
chip1969
Fairmont, WV
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here’s a link on where to get the usb device driver:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000004&prd_mdl_cd=SPH-M910ZIASPR&prd_mdl_name=SPH-M910

For this type of phone, syncing is over the air via your Gmail account. You need to create a Gmail account on the computer and set up your Gmail account on the phone. You also need to import/export your outlook to your Gmail account. Once you did that, on your phone, go to settings, accounts and sync, tap on your Gmail account, make sure that the Sync Calendar, Sync contacts, Sync Gmail are all check. From there your Gmail will automatically sync to your phone.

Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

why do texts not go thru?

Can receive but not send
asked 3 years, 10 months ago
tklj
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to your query, text messaging is a service from the Network provider. I would suggest calling them to check if you have the correct message center number set on the mobile.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

can i get more smileys

can i get more smileys for my samsung intercept an if i can where?
asked 3 years, 11 months ago
sneakbug
new castle,pa
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
As I can see you have the Samsung Intercept and your concern would be is where you can get more smileys.
Since, the Samsung Intercept is an Android device, you can get smileys for free on the Android Market. There are lots of downloadable applications there that is for free.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I get my phone to connect to my computer via USB?

My computer is not recognizing my phone when I have it plugged into the computer via USB.
asked 3 years, 10 months ago
danilyon
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

You may reboot your computer and use a different port to connect your phone.

Are you trying to transfer pictures or music files?

Here is what you will need to have before you can successfully establish a connection between SPH-M910 (Intercept) and PC.

MicroSD card (internally installed prior to start)
Compatible USB cable (included)
With the microSD card installed, connect your device to your computer using a compatible USB cable. (Wait for the connection to be completed. When connected, the host computer will automatically detect your device.)
The USB icon now appears in the top left Notifications area on your device.
Touch and drag down the Status screen to reveal the Notifications page (or from the Home screen press and tap Notifications).
Tap USB connected > Mount to copy files between your computer and your device's microSD card.
Use your computer to navigate to the microSD card’s folder with Pictures and Videos
Select and copy the Photo and Video files to a folder on your computer’s hard drive.

To transfer MP3 files to your SPH-M910 (Intercept) follow the steps below:

Ensure that a memory card has been properly inserted into the device
Connect the USB data cable to the device and a laptop or PC
After the USB icon appears in the Notification Drawer, pull it down
Tap USB Connected > Mount
On the PC, navigate to the Removable Disk assigned to the device and then create a Music folder
Drag and drop (copy and paste) MP3 files from other locations of your PC to this folder
On the device, pull down the Notification Drawer again and then tap Turn Off USB Storage > Turn Off
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Will the Intercept(SPH-m910) for Virgin Mobile get android 2.2?

I've heard many different things regarding on whether the Samsung Intercept will get the android 2.2 update in the future. Is it true that Virgin Mobile will eventually have this update available for the Intercept? Can anybody clarify?
asked 3 years, 10 months ago
csabo07
Johnstown, PA
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to your query, we do not have any available information about the 2.2 upgrade on the device for we do not want to speculate more on this issue to avoid any confusion or misinformation on this matter.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I do not have an option to assig a ring to a contact, how do I do it?

I have read the QandA on how to do this, however when I followed the steps I did not have an option for a ring tone. how do I give individuals a ring tone with not having that option?
asked 3 years, 10 months ago
oceanprincess5
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To assign a ringtone to a contact follow the steps below:

Press the Home Key
Tap the Applications Tab and then tap on Contacts
Tap desired contact
Tap Menu key > Edit
Tap Ringtone option
Tap on desired ringtone from the pop-up list
Tap OK > Save
NOTE: Only Phone Contacts can have a customized ringtone assigned.

--------------------------------------------------------------------------------

To assign an image to a contact follow the steps below:

Press the Home Key
Tap the Applications Tab and then tap on Contacts
Tap desired contact
Tap Menu key > Edit
Tap image placeholder to the left of name field
Tap desired image
Tap and hold picture
Tap Save>Save
answered 3 years, 10 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

How do I transfer my phone contacts from my AT&T Eternity to the Virgin Mobile Intercept

I can pull the contacts from the phone using PC Studio, but how do I move the phone contacts to my new Intercept, since I could not find any information that the that the Intercept supports PC Studio.
asked 3 years, 10 months ago
jfdee
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

We do apologize for the inconvenience if any. As of now there is no configurable option for that application. You will need to input the contacts one by one.

Note: Since you are now using the Intercept, it would be much easier if you input the contacts on your google account by computer and sync it to the Intercept.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

My contacts won't sync with Google GMail. I have a Samsung Intercept phone

asked 3 years, 11 months ago
gwgangi
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
In order to sync contacts, you must have an active G-Mail account set up on your device.
The device will sync new contacts with your G-Mail address book. To sync, follow these steps: Select Menu
Tap on settings
Ensure that the Auto Sync option is checked on
If this Troubleshooting steps didn’t work please call our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

can I set a timer for the camera? and why can't I send longer videos through text messaging?

asked 3 years, 10 months ago
SLHuit
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
sever limits. If everyone was able to send huge vid it would tie up the sever. so there has to be limits. if it helps you can e-mail slightly biger files.
answered 3 years, 10 months ago
kustomkid23
Buffalo, new york
0points
0out of 0found this answer helpful.
Question

how can u download music to my samsung intercept?

asked 3 years, 10 months ago
TuNegritO
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Apparently, we do not have any available software nor drivers that you would be needing for you to connect the phone to your computer.

For you to connect the phone to the computer to download the music files, it would require you to have the memory card inside the phone.

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card

1. Select the Applications Tab.
2. Select Settings.
3. Select SD Card & Phone Storage.
4. Select Unmount SD Card.
5. Select Format SD Card.
4. Select Tap Format SD Card.
5. Choose Erase Everything.

When the format process is complete, the 'Format SD Card' option will grey out.

Note: Formatting the microSD memory card will delete all information saved on your memory card. I will suggest backing up first your files saved on the microSD memory card.

Make sure that the Bluetooth is deactivated on the phone.

Connecting to computer

1. Ensure that a microSD memory card with content is loaded into the device's memory card slot.

2. Connect one end of the supported data cable into the device's USB port and the other end into an available USB port on a Windows PC.

3. "USB Connected" will show briefly in the Notification Bar followed by a USB icon.

4. Tap and hold the Notification Bar and pull it down by sliding your finger down the screen.

5. Tap on USB Connected and then select Mount.

6. If prompted on the PC, select "Open folder to view files using Windows Explorer" from the Removable Disk pop-up.

7. If not prompted as in step 6, on the PC open My Computer and select the Removable Disk drive letter that was assigned to the device.

Note: It is now possible to drag and drop (copy & paste) music, videos and music files between the device and the PC. It is recommended that separate folders for different media types be created on the memory card for better organization.

If the notification does not show up on the phone or on the computer, try to turn off you phone or connect the USB cable to another USB port on your computer.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

is there any way to lock the touchscreen during a call so you dont hang up on people?

asked 3 years, 10 months ago
Anonymous
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
the phone should not lock during a call unless it is acting up..
answered 3 years, 10 months ago
Tylowe08
Tulsa, Oklahoma
0points
0out of 0found this answer helpful.
Question

Emails that keep "Loading"

I get numerous emails that apparently have images that never complete load. When I try and view the email, it just keeps saying "Loading" but never completes. Can I somehow turn off images are whatever is causing this problem and only view text, which seems to work fine?
asked 3 years, 10 months ago
JimPG
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Are you using a work email or personal email? If this is about your work email, you may contact the IT department from your work to check the settings of the server for this concern. However, if this is about your personal email, you may try contacting your service provider if you have a good connection from their server or you may contact your email server for the correct configuration settings of your email account.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can I use my Samsung Intercept as a modem for my computer to attach to the web

I have an intel based laptop running Vista and with USB ports
asked 3 years, 10 months ago
twin2pine
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The phone does not support Dial-Up Networking (DUN) Profile that would allow the phone to be used as a tethered modem for internet connectivity.

However, you may still check your options with your Service Provider if they could provide you a software and a data plan that will allow this functionality.
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Adjusting the volume on the voice of a caller, not on the ringer & text size

I had a friend call me, and the volume was turned as far down as it would go, where there was only about 1/10th of the green bar filled in, and the incoming caller's voice was still really loud. Is there a way to adjust it down further?

Also, I read in another question/answer how to increase the size of texts in text messages. It said to use the volume up/down buttons. When I do this, it simply adjust the volume. Is there maybe an additional step that was missed in that post?

Thank you!
Steph
asked 3 years, 10 months ago
Steph23
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Volume Button allows you to adjust the ringer volume in standby mode, the voice volume during a call, and media playback volume.

To increase the size of texts in text messages, you have to open a text message then adjust the font size using the volume up (to increase font size) and down (to decrease font size) keys. After adjusting to the desired font size, it will then apply to all of the text messages.
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Are there any tutorials on U-Tube on operating an intercept or is there a tutorial CD I can buy.

asked 3 years, 10 months ago
Anonymous
on Intercept™ (SPH-m910)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. You may try to contact your service provider if they have any video tutorial from their website to help you about your concern on the phone. If you wish to have any assistance about the handset in a more timely manner, we invite you contacting us by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
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