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SPH-M830

Customer Questions & Answers for
SPH-M830

Customer Questions & Answers:
13 Questions
 | 
14 Answers

Questions & Answers for samsung SPH-M830

Question

How to connect to Kies

Kies does not recongise my Samsung Galaxy Rush Phone. There is no driver for it, I have tried all settings (ie. debug, setting it to camera, setting it to USB) all in diffrent order. Also my computer does not recognize the phone bluetooth. Please help with this frustration.
asked 1 year, 6 months ago
MHillbilly
on SPH-M830
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi MHillbilly,

Thank you for your inquiry. We understand that Kies doesn't recognize your phone, SPH-M830 and computer does not recognize phone's Bluetooth. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may use the link provided below to download Kies on your PC.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/kies/

You may use the link provided below for support on Kies.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00029012&fm_seq=29180

To pair your bluetooth to your computer, please follow the steps provided below:
1. Press and tap > Settings > Bluetooth.
2. If Bluetooth is not on, tap the Bluetooth OFF/ON
slider to turn it on.
3. Make sure that the computer's Bluetooth is set to discoverable
mode.
4. Tap the computer’s name in the Bluetooth devices
section.
5. If prompted to enter a passcode, try 0000 or 1234,
or consult the headset or car kit documentation to
find the passcode.

While your handset does support the Bluetooth profile for hands free operation, this would best be addressed by your computer manufacturer. They may be able to provide a list of handsets approved for compatibility.

We cannot guarantee complete functionality and compatibility of our phones used in conjunction with third party devices such as this.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.
answered 1 year, 5 months ago
SamsungSupport13
SamsungSupport13
0points
1out of 2found this answer helpful.
Question

How do I get the music or any download apps to go to my ext/sdcard?

I have been downloading music from the app store and it all goes to the onboard even though I have a 16Gb sd card formated and mounted.
How do I direct all of my downloads and backups to this card?
I had hoped that my "smart phone" would have known to do this. Or at least given me the option to point my downloads to my external card. Why am I not given this option? Help!!
This is very frustrating and my onboard memory is way to full!
Thanks, bt
asked 1 year, 3 months ago
glyznork
Hawaii
on SPH-M830
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Answering my own question...
In My Files app, tap Menu and go to Settings and tap on Set Home directory and enter /mnt/extSdCard.
All downloads will now go there instead of onboard memory.
Kind of an obscure place for it, but there it is. Cheers!
answered 1 year, 3 months ago
glyznork
Hawaii
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for steps. You will find SD card storage details on Page 46.

http://bit.ly/VUOz8O

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 3 months ago
SamsungTech01
-1point
0out of 1found this answer helpful.
Question

CAN NOT ACESS THE SAMSUNG APPS AT ALL

I HAVE REGISTERED THIS PHONE AND STIL CAN NOT ACCESS THE SAMSUG APP FEATURE . NEED HELP SETTING UP THIS ACCOUNT SO I CAN USE IT THANKS
asked 1 year, 1 month ago
DIAM
HOME
on SPH-M830
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Thanks for your question! We will need more information to better support this inquiry. You can reach out to us on Facebook- www.facebook.com/SamsungSupport
or Twitter- @SamsungSupport. Thanks!
answered 1 year, 1 month ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

my sd card will not read but card will read in other devices

asked 10 months ago
TraJay
Baltimore, MD, USA
on SPH-M830
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there TraJay. Thank you for reaching out.

Please back up your data, and reformat the card through the computer in FAT32. Let us know if this allows your device to read the card.

Thanks again, and have a great day.
answered 10 months ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

vibrate when tapping keyboard keys.

Does this phone do this? There is a option on it but mine does nothing.
asked 1 year, 5 months ago
Mike4boost
va
on SPH-M830
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mike4boost,

Thank you for your inquiry. We understand that your phone does not vibrate when you are tapping the keyboard keys on your phone, SPH-M830 and we do apologize for this.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may turn on the key-tap vibration on your phone by following the steps provided below:

1. From your Home screen, tap on Menu key.
2. Select Settings.
3. Tap on Languange and input.
4. Tap on the wheel icon to the right of Samsung keyboard.
5. Enable the key-tap vibration by putting a check on the box.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.
answered 1 year, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how can i locate a lost samsung galaxy rush SPH-M830?

can i use samsung service "find my phone" or is there anyway to locate a lost samsung sph-m830?
asked 1 year, 1 month ago
reynae
duncan, sc 29334
on SPH-M830
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your inquiry.

Unfortunately Samsung does not have an application to locate a lost phone. If you have insurance on the device, I would speak to your carrier about replacement options.

If you have any additional questions please reach out to us on another support channel. Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport <http://facebook.com/SamsungSupport>

or

Live Chat Support: http://goo.gl/ZALJm <http://goo.gl/ZALJm>

Thank you and have a great day!
answered 1 year, 1 month ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

What specific models of Samsung SD Micro cards are compatible with my SPH-M530 phone?

Consider this a request for more specific information as to what models of Samsung SD Micro cards are compatible with the Samsung Rush (SPH-M830.)
asked 1 year, 5 months ago
Ruser
Planet Earth
on SPH-M830
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi Ruser,

Thank you for your inquiry. We understand that you would like to know what are the specific models of Samsung SD cards are compatible to your phone, SPH-M830.

You may contact our Accessories Department, as they will be able to answer any questions you might have about accessories compatibility and availability.

You can reach the Accessories Department by dialing toll-free 1-800-757-0280.

We thank you for your patronage of Samsung products. Have a good day.
answered 1 year, 5 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Camera

I can not figure out how to use the camera? All my pictures come out blurry! The manual is no help to me!
asked 1 year, 4 months ago
irishmum
Westchester, NY
on SPH-M830
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi irishmum,

Thank you for your inquiry. We understand that you would like to know how to use camera of your phone, SPH-M830. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You can use the camera or camcorder to take and share pictures and videos. Your phone comes with an 3.0 megapixel camera with an autofocus feature that lets you capture sharp pictures and videos.

Taking pictures with your phone’s built-in camera is as simple as choosing a subject, pointing the camera, then pressing the camera key.

Launch the Camera

Follow the below procedure to access your phone’s
camera.
-Press Home key and tap Apps > Camera.

Viewfinder Screen

You will find the following controls on the Viewfinder screen.

Available options are:

1. Front/back lens: Sets the front camera so you can
take pictures of yourself or video chat.
2. Flash: Tap to switch between various camera flash
modes.
3. Shooting mode: Sets the mode type for image
output.
4. Settings: allows you to access the menu panel and
lets you change the camera settings.
5. Camera / Camcorder Mode: allows you to take a
photo in various modes. Once you change the
mode, the corresponding indicator appears at the
top left of the display. Slide the button up for
Camera, or down for Camcorder.
6. Shutter release: Tap this button to take a photo or
begin capturing video. Tap it again to stop
capturing video.
7. Gallery: Opens the Gallery application so you can
browse through and view the photos and videos
on your storage card.
8. Volume key (not shown): Zoom in and out of the
image.

Take a Picture

You can take high-resolution pictures using your phone’s 5.0 megapixel camera.
1. Press Home key and tap Apps > Camera.
2. Using the phone’s main display screen as a viewfinder, adjust the image by aiming the camera at the subject.
3. Tap camera key until the shutter sounds.

Change Advanced Settings

To change the advanced settings on your camera, refer to the following procedures.

-Tap Settings icon to display the Settings menu and access more camera settings. You can change the following settings from the Settings menu:
-Edit shortcuts: allows you to set shortcut icons for the settings that you use the most.
-Self-portrait: allows you to set the front camera so you can take pictures of yourself or video chat.
-Flash: allows you to set the flash options to Off, On, or Auto flash.
-Shooting mode: allows you to set the shooting mode. Choose from the following options:
● Single shot: Takes a single photo and view it before returning to the shooting mode.
● Smile shot: The camera focuses on the face of your subject. Once the camera detects the person’s smile, it takes the picture.
● Panorama: Takes a landscape photo by taking an initial photo and then adding additional images to itself. The guide box lets you view the area wherein the second part of the
panoramic picture should fall.
-Scene mode: allows you to set the Scene to help take the best pictures possible. Options include None, Portrait, Landscape, Night, Sports, Party/ Indoor, Beach/Snow, Sunset, Dawn, Fall Color, Firework, Text, Candlelight, and Backlight. Helpful tips are shown for each scene mode at the bottom of the display screen.
-Exposure value: allows you to adjust the overall image brightness. Use the onscreen slider to adjust the value. Choose from +2, -2, 0 (default).
-Focus mode: Set this option to Auto focus or Macro. Use Macro mode to take close-up pictures.
-Timer: Set a timer for how long to wait before taking a picture. Options include: Off, 2 sec, 5 sec, and 10 sec.
-Effects: Change the color tone or apply special effects to the photo. Options include: None, Negative, Black and white, and Sepia.
-Resolution: Set the image size to: 3.2M(2049x1536), 2M(1600x1200), 1.3M(1280x960), and 0.3M(640x480).
-White balance: Set this option to one of the following choices: Auto, Daylight, Cloudy, Incandescent, or Fluorescent.
-Metering: Set how the camera measures or meters the light source: Center-weighted, Spot, or Matrix.
-Guidelines: Turn the guidelines On or Off.
-Image quality: Sets the image quality to: Superfine, Fine, or Normal.
-GPS tag: Turn GPS On or Off (also known as Geotagging). The location of where the picture is taken is attached to the picture. (Only available in Camera mode.)
-Storage: Configure the default storage location for images or videos as either Phone or MicroSD
card (if inserted).
-Reset: Resets all camera or camcorder settings to the default values.

If still not working properly, you may try to reset camera application by following the steps provided below:

1. From your Home Screen, tap on Menu key.
2. Go to Settings.
3. Tap on Application Manager.
4. Tap All.
5. Select S Voice.
6. Tap on Clear Data.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I get my downloads to go to my external SDcard?

I can't find the way to direct my downloads to my extSdCard.
I know it must be something simple, I just haven't found it. It's not in Settings...
asked 1 year, 3 months ago
glyznork
Hawaii
on SPH-M830
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Have you went into settings>storage>SD card>mount.

If you need additional assistance please contact us again. You can also reach out to us via Twitter or Facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 1 year, 2 months ago
SamsungSupport
SamsungSupport
-1point
0out of 1found this answer helpful.
Question

How do I get the music or any download apps to go to my ext/sdcard?

None of them ask for a path. I cannot find anything in my settings that would allow me to have the choice.
Have I asked this before? I'm so frustrated I have asked several places...
My friends cheap little AT&T phone has this in the Settings screen so all downloads go to the ext/sdcard.
What am I missing? It must be something simple I just can't find in some corner of my settings.
Help me please, my onboard memory is filling fast!
Thanks (again?) bt
asked 1 year, 3 months ago
glyznork
Hawaii
on SPH-M830
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

It appears we need to do more troubleshooting. Reach out to us on Fb or twitter, chat, you can also contact 1-888-987- 4357. Look below for our links to support.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 1 year, 3 months ago
SamsungSupport
SamsungSupport
-1point
0out of 1found this answer helpful.
Question

Cant activate my new phone and Boost is closed can u help?

i did the online activation i have reset the phone i cant even add airtime is there anything that can be done? so i can use my phone? please
asked 1 year, 2 months ago
shampoo23
idaho
on SPH-M830
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

For this you will need to contact your carrier to activate your cell service, here is the link to contact your carrier http://bit.ly/NjIXR6.

If you need additional assistance please contact us again. You can also reach out to us via Twitter or Facebook for quicker responses.

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 1 year, 2 months ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

My web reverts me to my home page constantly

When I utilize a phone number via the web on my galaxy rush, or when I fill out information on a webpage, after its complete and I press go or continue; it reverts me to my home page. WITH NO CHOICE FOR GOING BACK TO MY PREVIOUS SCREEN. This is the most infuriating thing I have ever had happen on a phone, especially a android phone. I have reset my internet browser, downloaded a different browser and still the same action. It reverts me after I complete a page, to my browsers home page with no hope of retrieving which page I was on. unless I go into my history for that day. It didn't do this a couple months ago either or since I got this phone. What did I do? What can I do? I hate this!!!! Help me please
asked 3 months, 1 week ago
gottahavesamsung
MN
on SPH-M830
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi gottahavesamsung,

We're so sorry to hear that you're experiencing this difficulty. We would be more than happy to provide some assistance though. However, we will need to collect some additional details from you, and go through some troubleshooting steps to do so. Please resubmit your inquiry to one of our other support channels and agent will assist you there promptly.

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thanks so much,

Samsung Support
answered 3 months ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

Will this model be updated to jelly bean?

Hi I am wondering if this model will be upgraded to jelly bean and if so what is the estimated time of arrival?

Thanks

Tim
asked 1 year, 2 months ago
Tim1979
Twin Cities, MN, USA
on SPH-M830
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not have any information about this. Check back with our website, follow us on Twitter or reach out to us on Facebook. As soon as we get information we will post it.

If you need additional assistance please contact us again. You can also reach out to us via Twitter or Facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 1 year, 2 months ago
SamsungSupport
SamsungSupport
-1point
0out of 1found this answer helpful.
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