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Customer Questions & Answers for
SPH-M820

Customer Questions & Answers:
1,256 Questions
 | 
1,344 Answers

Questions & Answers for samsung SPH-M820

Question

How Can I get the barcode scanner apps to work with this phone?

I am unable to get any of the Barcode scanner app's to work on this phone. I am not the only one that is having this difficulty. Any suggestions?
asked 3 years, 5 months ago
lkrause
on SPH-M820
0points
0out of 0found this question helpful.
8 answers
Answers
answer 1
It's the camera's lack of autofocus. If you seek a UPC barcode shopping app, try Pic2shop (free on GooglePlay), which works well on my Prevail.
answered 2 years, 2 months ago
jpgrl
Mobile, AL, USA
0points
0out of 0found this answer helpful.
answer 2
I have tried all kinds if different distances, lighting, and camera settings, and the only thing I can get it to scan is QR barcodes.
answered 2 years, 11 months ago
ParadiseTrio
Springfield, MO
0points
0out of 0found this answer helpful.
answer 3
I actually got one to work. I just held the camera far enough back to make the barcode take up about a third of the screen. Hope that helps you.
answered 3 years, 3 months ago
lonebro
+1point
1out of 1found this answer helpful.
answer 4
I have the same issue but did find that it seems to work great for scanning QR codes - off my computer screen so far anyhow.
answered 3 years, 4 months ago
cardsbytootsie
+1point
1out of 1found this answer helpful.
answer 5
I agree, but i doubt that Samsung can't do anything about it. How about a firmware update, guys?
answered 3 years, 5 months ago
GeekGreg
Raleigh, NC
0points
0out of 0found this answer helpful.
answer 6
I think it's more the complete lack of any sort of focusing options. I'm actually rather disappointed in this as even the Motorola i1 has a better camera. Samsung, there are ways to make this work in software. It's pretty much unacceptable for an Android device NOT to have barcode scanning functionality. Even sharing CONTACTS is done using this.

I understand this is a mid/entry level device and I don't care about extra megapixels but this bit is seriously disappointing. It will drastically affect my review, which I am holding off on until I use the device a bit more.
answered 3 years, 5 months ago
Anonymous
+2points
2out of 2found this answer helpful.
answer 7
I tried that too and couldn't get scan to work. I suspect it is the camera that is the problem. Not much to be done about that but uninstall the app.
answered 3 years, 5 months ago
BruceWB
Eastern PA
0points
0out of 0found this answer helpful.
answer 8
I SHARE THE SAME PROBLEM . I ASSUME IT IS BECAUSE OF THE 2 MEGA-PIXELS . NOT ENOUGH PICTURE CLARITY FOR IT TO GET A GOOD READ MAYBE ?
answered 3 years, 5 months ago
NOETICPRINCE
union city, nj
0points
0out of 0found this answer helpful.
Question

How do I get my Prevail to hook up to my Windows 7 computer?

asked 3 years, 5 months ago
Anonymous
Erie, PA
on SPH-M820
0points
0out of 0found this question helpful.
5 answers
Answers
answer 1
you might need to use a memory card to set the phone to a mass storage
answered 1 year, 8 months ago
remrem
Pennsylvania, USA
0points
0out of 0found this answer helpful.
answer 2
My phone came with a charger that is also a usb device. If you want to connect your phone to your windows 7 computer you will need to use the usb part of your charger and connect it to the usb part of your computer and the other end into your phone.
answered 2 years, 8 months ago
TxToggleTNT
DFW
-1point
0out of 1found this answer helpful.
answer 3
If your computer is bluetooth compatible, you can bluetooth them. I do this all the time, but I have a MAC. If no bluetooth is on your computer, then you will have to use the usb cord that came with your phone.
answered 2 years, 11 months ago
MomH
Amarillo, tx
-1point
0out of 1found this answer helpful.
answer 4
Use the data cable (same one you charge with) and plug phone into USB port of PC. Phone will ask if USB connection is for charging or "mass storage".....meaning do you want to connect to the phone internal data. Windows itself will recognize the phone.
answered 3 years, 5 months ago
BruceWB
Eastern PA
-1point
0out of 1found this answer helpful.
answer 5
ATTACH THE PHONE VIA USB . IF YOU DO NOT GET A PROMPT ON THE PHONE GIVING YOU THE OPTION TO CHARGE, OR TO TURN ON THE USB STORAGE, YOU CAN PULL DOWN THE NOTIFICATION TAB AND TURN IT ON FROM THERE . *you must turn on USB storage in order to access the phones internal memory / microSD through your computer .
answered 3 years, 5 months ago
NOETICPRINCE
union city, nj
-1point
0out of 1found this answer helpful.
Question

Disable the Lock Key

I am trying to find out where the "LOCK" key is. I think it is a VERY SMALL key at the top right of the phone. Bad size and bad placement.

I get the "Press the LOCK key to unlock" whenever I dial out or a call comes in. I can't hit any keys for the selection process. If it is the key at the top right of the phone, when I press it the conversation is ended. Also I can't select any number when the phone is locked, like "Press 1 to go to xyz department".
Finally, if this is the key, how do I turn this function off. I have set up my pattern to unlock the phone, so I don't need this feature turned on.

Thanks in advance with helping me with this problem.
asked 3 years, 5 months ago
santaonvacation
new orleans, la
on SPH-M820
0points
0out of 0found this question helpful.
5 answers
Answers
answer 1
The simplest answer is to get the FREE APP - NO LOCK
answered 2 years, 5 months ago
texasmominsa
0points
0out of 0found this answer helpful.
answer 2
I've had the Prevail a couple weeks. The lock key is the power button at the top right of the phone. When you make a call and put the phone up to your ear the screen locks. To be able to hang up the call, use the dial pad to enter numbers, or anything you must first press that power button, which they call the "Lock key", and then either slide the red button on the screen to hang up the call; or slide the "dial pad" button up to access that. There is no way to stop this feature so plan to just get used to it. And be sure to NOT check the option to hang up the phone when you push the power button otherwise it will not let you past the locked screen to do anything - it will hang up the call. I did go into the security and select "none" for the screen lock option and that does NOT remove this feature. Also, I have found that not every browser or program is closed out of when you hit the "home" key or back button. I have gone into the task manager and seen many programs and the browser running in the background, which takes the life out of the battery. There is no "exit" or "close" option in the "menu" for that. So, I put a shortcut to the task manager on my home screen and check that when I'm done with the phone and want to be sure everything is off. Many times things did in fact shut down but many times not. For the price I paid and the awesomely cheap unlimited Boost plan I am really very happy with this phone. The camera can take acceptable pics if you're in good light and hold still but it's no good for the bar code readers at all, although it grabbed quite a few QR codes off my computer screen with no trouble at all and really fast. It's not a top level, you have to pay better money for those, but this phone, with all of its features and capabilities makes the subpar camera and the hassle with the lock seem insignificant. Sorry for the long-winded review but it's good to know stuff when you're trying to make a decision.
answered 3 years, 4 months ago
cardsbytootsie
+3points
3out of 3found this answer helpful.
answer 3
i dont think u could disable that lock key...
but just touch it.. and it will go away.. BUT THEN U GOT TO touch the phone icon at the bottom left of the phone to bring up the Numeric keypad... then make sure the phone tab.. at the top 4 is selected..

its the top left one that says.." Phone. recent calls. contacts. Favorites...

courtwall.
answered 3 years, 5 months ago
CourtWall
fredericksburg, VA
0points
0out of 0found this answer helpful.
answer 4
GO TO MENU > SETTINGS > ACCESSIBILITY, AND UNCHECK THE "Power button ends call" FEATURE . IF YOU ARE PROMPTED WHEN YOU CLICK ON ACCESSIBILTY, JUST CLICK CANCEL AND PROCEED AS I STATED ABOVE .
answered 3 years, 5 months ago
NOETICPRINCE
union city, nj
+1point
1out of 1found this answer helpful.
answer 5
Hi santaonvacation!
Thank you for your inquiry.

Disabling Screen Lock Settings

Press the Home key
Press the Menu Key
Tap on Settings
Tap Location & security
Tap Set up screen lock.
Touch None. All screen lock settings clear.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
samsung6
-4points
0out of 4found this answer helpful.
Question

Has anyone else experienced lockups?

Twice, now, my device has hard locked on me. Once was after installing some apps so that may have been a fluke but the other was while using Google Navigation and I received a text message. The device locked completely and had to be reset.

These may be isolated but I thought I'd ping the community, such as it is, and see if anyone else has had this happen.
asked 3 years, 5 months ago
Anonymous
Seattle, WA; USA
on SPH-M820
+3points
3out of 3found this question helpful.
5 answers
Answers
answer 1
No I haven't had any issues as yet. I have updated to a 32GB Samsung MicroSD card and now I like it more
answered 2 years, 8 months ago
VA4MEDS
Central Florida
0points
0out of 0found this answer helpful.
answer 2
The Prevail is very temperamental. It does not like to be hot, so keep the phone as cool as possible.
Upgrade your card to a 16 g, over a 4 or 8. If there is a 32 g out there, get one. Prevail needs memory to function, so be aware of your apps. Turn them off if you are not using them. Also be aware of aftermarket apps, as they do cause most crashes that everyone is complaining about. Most of all, make sure that you use the charger that Samsung recommended or you may over tax the charging system and the Prevail will throw a tantrum before you know that the power /charging management system is the problem. Prevail is a good phone at it's level, but it is not a high powered phone.
answered 2 years, 9 months ago
senrabnivla
+3points
4out of 5found this answer helpful.
answer 3
I just posted a similar question, I just got my phone last week cuz some of my friends have it, and it works great for them, no problems at all. Now, I downloaded three apps (facebook, pandora, and the economist) and it just starting freezing. First the screen will dim slowly, then it wont turn back on after pressing the lock button at the top, and if it did bring the screen back it wont let me access it or will take the inputs wrong (like I had to disable the lock pattern, cuz it just would not take it). It is a pain, but then the magic is that after you re-start it, it works just great. SO I went to the store and they downloaded some apps to keep the phone ok, and one of those kills of the apps running in the back, however, the phone is still doing the same. :/ Thus I beginning to think my phone is defective.
answered 3 years, 1 month ago
Anonymous
+4points
4out of 4found this answer helpful.
answer 4
I have also had an issue with my phone freezing up. I downloaded a game and it installed successfully. After I played the game and exited the game the whole phone froze. I could not get a response to it until I removed the battery with the power on. Once I turned the phone back on it worked fine for a few minutes and then froze again. I uninstalled the game thinking maybe the game had a bug. I downloaded a different app and after using the app the phone froze again. I missed calls. I couldn't text. I had to remove the battery again to get the phone to shut down and restart. I immediately removed that app also then the phone was fine.
answered 3 years, 2 months ago
JC7026
North Carolina
+2points
2out of 2found this answer helpful.
answer 5
I think I've had some app related issues also. Otherwise I think it may just be data timing issue of several things accessing the device at the same time. I guess time will tell if there is a problem. Could just be an Android bug. I'm sure there are plenty of those.
answered 3 years, 5 months ago
BruceWB
Eastern PA
+2points
2out of 2found this answer helpful.
Question

can you add a signiture on ur text messages

asked 3 years, 5 months ago
artofinf69
on SPH-M820
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
No you can't add a signiture with the default text
answered 2 years, 3 months ago
KingC1195
0points
0out of 0found this answer helpful.
answer 2
Yes you can, just not with the default txt app. There are 2 good ones that you can use a Signature with called Handcent SMS and Go SMS pro. Chomp is said to be good too but I haven't tried it.

I have returned to the default txt app as Handcent was not sending my pictures. Not sure if GO SMS did or not, I'm just sticking with the default for now.
answered 3 years, 4 months ago
MrPeter1985
USA
0points
0out of 0found this answer helpful.
answer 3
NO
answered 3 years, 5 months ago
NOETICPRINCE
union city, nj
0points
0out of 0found this answer helpful.
answer 4
Hi artofinf69!

Thank you for your correspondence. There is no configurable option to have a signature message on the outgoing text messages, you can only put signature message on outgoing e-mails. However you may check with your service provider which is Boost Mobile and check with them if they can add signature message for your outgoing text messages. You may call up their Customer Care toll free number at 1-866-402-7366.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there a way to disable the large lock icon that appears when talking on the phone. Very dissrupting when trying to use the keypad on calls needing

use of the key pad
asked 3 years, 4 months ago
Ed1947
on SPH-M820
-1point
0out of 1found this question helpful.
4 answers
Answers
answer 1
Just get the free APP - NO LOCK
answered 2 years, 5 months ago
texasmominsa
+1point
1out of 1found this answer helpful.
answer 2
You cant. Even though samsung says you can they are wrong.
answered 3 years, 2 months ago
nov1isme
Medford,Oregon
+2points
2out of 2found this answer helpful.
answer 3
Hi there,

Thanks for reaching out to us for support.

Thank you for your inquiry.

If you want to disable the screen lock on the Samsung Prevail, please refer to the steps provided below.
1.Press the Home key
2.Press the Menu Key
3.Tap on Settings
4.Tap Location & security
5.Tap Set up screen lock.
6.Touch None. All screen lock settings clear.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 4 months ago
SamsungSupport11
-3points
1out of 5found this answer helpful.
answer 4
I would like to know that as well
answered 3 years, 4 months ago
twizitedgurl
TACOMA WA
0points
0out of 0found this answer helpful.
Question

how can i remove the unlock option when receiving a call

well i know to anser you can just slide the bar across and u can begain talking. but to hang up i have to remove the lock to end the call. how can i avoid this or is thier an atomatic way that the call will hangup or the screen would light up when i move my phone from my face?
asked 3 years, 5 months ago
lili2hot2c
on SPH-M820
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Installing No Lock from the Market can disable the lock screen but still doesn't stop "slide to unlock"
button. I think this problem needs to be addressed. Samsung needs to work on an update to their software. I like using the power button to hang up the call, which I can do on my G2.
answered 3 years, 4 months ago
themobilesurfer
Hawaii
-1point
0out of 1found this answer helpful.
answer 2
YOU CANT . THOSE ARE THE PHONES DEFAULT SETTINGS AND SADLY CAN NOT BE CHANGED .
answered 3 years, 5 months ago
NOETICPRINCE
union city, nj
-1point
0out of 1found this answer helpful.
answer 3
Hi lili2hot2c!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Galaxy Prevail™ Android Smartphone (SPH-M820), there are no configurable options available remove the lock screen of the phone. We also could not change the call functionality settings when you are on call.

You may search on the Android Market and look for compatible application that you may download for this feature. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

How to move the cursor w/o backing all typing?

Is there any way to move the cursor without using the back key?
Also, how do I change the appearance of the first page?
asked 3 years, 5 months ago
santaonvacation
new orleans, la
on SPH-M820
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
The tap method is frustrating because you often have to try several times to get the cursor where you want it.
If you happen to be editing a doc in ThinkFree Office, there is a wonderful way to easily move the cursor around that I wish they would adopt in all applications. Hold your finger on the cursor and you will see a special small window showing the cursor and nearby letters. Now simply move your finger around (up, down, left, or right) and the cursor in the small window will follow your finger. Once the cursor is where you want it, release your finger.
answered 3 years, 2 months ago
stevemor
0points
0out of 0found this answer helpful.
answer 2
YES THERE IS . JUST TAP WHERE YOU WANT TO PUT THE CURSOR . DONT KEEP YOUR FINGER PRESSED , ALL IT NEEDS IS A TAP . THE TEXT IS SMALL SO IT MIGHT TAKE A FEW TRIES TO PUT IT WHERE YOU WANT IT . TO CHANGE THE APPEARANCE OF THE HOMESCREEN, SIMPLY GO TO A DESIRED PICTURE, AND SELECT "set as" FROM THE MENU . OR YOU CAN DOWNLOAD WALLPAPERS, AND KEEP YOUR FINGER PRESSED ON THE HOME-SCREEN AS YOU WOULD IN ORDER TO ADD A WIDGET, AND SELECT "WALLPAPER" .
answered 3 years, 5 months ago
NOETICPRINCE
union city, nj
0points
0out of 0found this answer helpful.
answer 3
Hi santaonvacation!

Thank you for your inquiry.

Regarding your concern, for you to move the cursor when entering text on the Samsung Prevail™ Android Smartphone (SPH-M820), you can touch on the screen where you want to put the cursor to move the cursor.

Are you referring changing the wallpaper on the Home screen of the phone?

For you to change the wallpaper, please follow the steps below:
1. Press to activate the Home screen.
2. Touch and hold on an empty area of the screen.
3. From the Add to Home screen window tap Wallpaper.
4. Choose Wallpaper, Live Wallpaper, or Photos.
5. Choose one among the selection.

If you are referring adding shortcuts on the Home screen:
1. Press to activate the Home screen.
2. Touch and hold on an empty area of the screen.
3. From the Add to Home screen window tap Shortcuts.
4. Select Applications or Android widgets.
5. Select the desired applications.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Why is my phone storage already full?

This is my first smartphone so Im not sure what to do. I have tried to delete a few apps and I have also tried to move some to my sd card but I am still getting the message that my phone storage is full. I also keep getting a message stating that my messages are full but I just cleared them out. Is there any way to correct these issues?
asked 3 years, 5 months ago
barbiegirl
usa
on SPH-M820
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
GO TO MENU > SETTINGS > APPLICATIONS > MANAGE APPLICATIONS > ALL ... AND CLEAR THE DATA AND CACHE ON THE APPS THAT ARE NOT ALWAYS RUNNING, OR THAT YOU BARELY USE . NOTE: this erases anything you saved in the app, such as hi-scores for games, and their settings, and stuff like that (junk taking up space). AND FORMAT THE microSD BECAUSE IF YOU ARE USING THE ONE THAT IT CAME WITH, YOU'LL NOTICE ALOT OF FILES . YOU DONT NEED THEM . THOSE FILES ARE JUST PLACES TO FILL WITH JUNK . DONT FORGET TO BACK-UP THE FILES YOU WANT BEFORE YOU FORMAT !!!
answered 3 years, 5 months ago
NOETICPRINCE
union city, nj
+1point
1out of 1found this answer helpful.
answer 2
might be full from all the applications you have downloaded. if that is the case the phone came with a 2 gb micro sd card try buying a 8, 16, or 32 and it wont be full anymore
answered 3 years, 5 months ago
ARK13
Rockford, Il
-2points
1out of 4found this answer helpful.
Question

How long has the samsung galaxy prevail been out?

I really like the phone and I am currently with boost mobile and i have the blackberry curve 8530 but i wanted to get another phone. I just wanted to know how long the phone has been out or if it's brand new to the samsung family.
asked 3 years, 6 months ago
buttafly
fort eustis, va
on SPH-M820
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I BOUGHT MINE ON APRIL 29TH . AND I BELIEVE THEY ARE BRAND NEW UNDER THE GALAXY NAME FOR BOOST MOBILE ONLY AS OF YET . SPRINT MIGHT FOLLOW SUIT . (we'll see)
answered 3 years, 5 months ago
NOETICPRINCE
union city, nj
+1point
1out of 1found this answer helpful.
answer 2
Hi buttafly!

Thank you for your inquiry.

As of the moment, we are not able to speculate when will be the Samsung Galaxy Prevail™ (SPH-M820) be released due to the fact that this might lead to inaccurate information and confusion.

We recommend contacting Boost Mobile, the network provider to whom it was manufactured to, for the information on when this handset will be release in the market.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

What is the proper way to clean off phone? (i.e. fingerprints on screen)

asked 3 years, 5 months ago
webfoe
panama city
on SPH-M820
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I SPRAY A LIGHT MIST OF MY EYE-GLASSES CLEANER ON THE CLOTH I USE TO CLEAN MY READING GLASSES . NEVER SPRAY DIRECTLY ON THE HAND-SET .
answered 3 years, 5 months ago
NOETICPRINCE
union city, nj
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry.

You may try to use a soft magnetic cloth and carefully wipe to clean the screen of the phone.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
+1point
1out of 1found this answer helpful.
Question

why doesn't the voice command work except when connected to wifi?

Google voice command and browser don't work unless connected to wifi
asked 3 years, 5 months ago
allu19
on SPH-M820
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi allu19!

Sorry for the inconvenience.

Are you using the same original battery and charger? Is there any physical damage? Has the phone been exposed to liquid?

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!
answered 3 years, 5 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
answer 2
You probably don't have a good enough 3G signal for it to work properly. Is there an error message?
answered 3 years, 5 months ago
BruceWB
Eastern PA
0points
0out of 0found this answer helpful.
Question

Does the Prevail have support for wi-fi?

asked 3 years, 5 months ago
Pauliolio
on SPH-M820
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes
answered 3 years, 5 months ago
BruceWB
Eastern PA
0points
0out of 0found this answer helpful.
answer 2
Yes the prevail does have support for Wi-Fi.
answered 3 years, 5 months ago
Ramairgt2
0points
0out of 0found this answer helpful.
Question

How to transfer contacts from micosoft outlook to samsung galaxy prevail

asked 3 years, 5 months ago
LonnaB
Pensacola
on SPH-M820
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you don't want to use Gmail ( they mine your data ) you can go to outlook - contacts - highlight all contacts - forward v card - it will attach them all as vcards to an email - mail it to yourself - save attachments to the SD card of the phone and import them to contact from SD card.What a workaround, but it worked! I think they disable useful features to force you to use google and other data miners.
answered 3 years, 3 months ago
Rahn
Loxahatchee, Fl
0points
0out of 0found this answer helpful.
answer 2
Hi LonnaB!

Thank you for your inquiry.

Apparently, we do not have any software or driver available for purpose of transferring of information between Samsung Galaxy Prevail™ (SPH-M820) and a computer.

As of the moment, Samsung is unable to speculate when/if the driver might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center.

Regarding your concern, if you want to transfer outlook information from your computer to the SPH-M820 handset, we suggest exporting them to your Gmail account, and then setup this email account on the phone, to sync information saved on the Gmail account to the phone.

For you to setup your Gmail account, please follow the steps below:
1. From the Home screen, press on Menu or select Applications.
2. Select Settings.
3. Select Accounts and sync.
4. Select Add account.
5. Select the Google icon.
6. Enter Gmail account and password, and then set the desired settings.
7. Return to Accounts and sync, select the setup Gmail account.
8. Touch Sync contacts, Sync calendars, and Sync Mails.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how to disable screen lock on samsung galaxy prevail

asked 3 years, 5 months ago
jsana
united states
on SPH-M820
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
YOU CANT its not possible EVER!
answered 3 years ago
aintnutnchanged
0points
0out of 0found this answer helpful.
answer 2
Hi jsana!

Thank you for your inquiry.

If you want to disable the screen lock on the Samsung Prevail, please refer to the steps provided below.
1.Press the Home key
2.Press the Menu Key
3.Tap on Settings
4.Tap Location & security
5.Tap Set up screen lock.
6.Touch None. All screen lock settings clear.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how to forward text messages samsung prevail m820

asked 3 years, 5 months ago
scotts4006
on SPH-M820
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
From the messaging screen, look at the message you want to foward, press and hold like you were moving an app, screen pops up and gives many options. And foward is one of them
answered 3 years, 5 months ago
Kornfreak1998
0points
0out of 0found this answer helpful.
answer 2
Hi scotts4006!

Thank you for your inquiry.

For you to forward text message on the Samsung Galaxy Prevail™ Android Smartphone (SPH-M820), please follow the steps below:

1. From the Home screen, tap on the Application tab.
2. Select Messaging.
3. Tap and hold the text message you want to forward until it gives you a list of option.
4. Select Forward.
6. Enter the phone number or e-mail address of the recipient and then select Send.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
+1point
1out of 1found this answer helpful.
Question

I am wondering if you can add a signature to your text messages with the Galaxy Samsung Prevail??

asked 3 years, 5 months ago
Wolfz2
Illinois
on SPH-M820
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi Wolfz2,

Thank you for your inquiry! We appreciate your patience.

You should be able to find a signature setting under the text settings. For further information regarding this issue, please call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

Have a good day!
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
answer 2
No, but you can paste a signature you copied from elsewhere by using a long press while composing your message.
answered 3 years, 4 months ago
JeffGNJ
0points
0out of 0found this answer helpful.
Question

doesnt work on connection between a phone and a computer

i bought PNY 16GB micro sd card 2 weeks ago and i've tried several times to connect between phone and computer but did never succeed it.
when i was trying to read micro sd with a card-reader, was perfect condition but using direct connection between both, always displayed same situation.

wats the prob and how can i solve these?
plz help me.
asked 3 years, 4 months ago
seankim0813
federal way, wa 98003
on SPH-M820
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
When you use the USB cable and plug it into your computer, your phone should ask you to choose between charging and USB storage - it won't do both at the same time for some reason. From the home screen, go to Settings, Wireless & networks, USB connection; ideally, it should be set to "Ask on connection" so you can decide if you want to charge or do data transfers.

If you choose the USB option, then it's a matter of your computer's operating system being able to identify your phone as a USB device - Windows should find and load a driver for this - and you should see a box pop up that basically tells you that you've attached a new drive - this will be the MicroSD card so now your computer will treat your Prevail just as if it's a hard drive; then you should be able to transfer pictures, music, etc. back and forth between computer and phone.

Again, the key here is whether or not your computer recognizes the Prevail as a USB device.
answered 3 years, 4 months ago
Kdaddy
Newark, DE
0points
0out of 0found this answer helpful.
answer 2
Hi!

Thank you for your inquiry! We appreciate your patience regarding your issue with the SPH-M820 :)

The first thing you should do is perform a soft reset on the device: power down, remove battery for 1-2 minutes, re-insert and power up!

If that doesn't work, try a different USB port on the computer.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do you set ringtones to contacts on Galaxy Prevail by boost?

i cant figure out how to set ringtones for individual contacts or messages
asked 3 years, 5 months ago
scorpionking74
illinois
on SPH-M820
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If I were you. I'd go on the Android Market and Download ZEDGE. It gives you the option to download Notification Sounds. Wallpaper and Ringtones. Also gives you the option to set certain ringtones for contacts and non-contacts.
answered 3 years, 4 months ago
int0x
FL
0points
0out of 0found this answer helpful.
answer 2
For contacts: while viewing the contact in question, tap the menu (bottom left corner), "Options", and select the appropriate ringtone.
answered 3 years, 4 months ago
JeffGNJ
+1point
1out of 1found this answer helpful.
Question

Can I download a ringtone to this phone and if so how?

asked 3 years, 6 months ago
lin418
on SPH-M820
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
I DOWNLOADED AN APP CALLED "Free MP3 Download" FROM THE ANDROID MARKET . AS LONG AS YOU DONT MIS-SPELL THE ARTISTS NAME OR SONG, YOU WILL ENJOY IT AS I HAVE . SO FAR THEY'VE HAD EVERY SONG I'VE SEARCHED FOR . ALSO, THIS APP ALLOWS YOU TO CUT YOUR FAVORITE PART OF A SONG TO MAKE PERSONALIZED RINGTONES . VERY COOL .
answered 3 years, 5 months ago
NOETICPRINCE
union city, nj
+1point
1out of 1found this answer helpful.
answer 2
Hi lin418,

Thank you for your inquiry.

Please call your service provider for further assistance in downloading compatible ringtones for the SPH-M820 (Galaxy Prevail) phone.

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
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