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Customer questions and answers for (Unknown)

Question

I don't like the ringtones on my new phone...how do i get a new one?

looking for music....not tones
Tags: ringtone
asked 1 year, 8 months ago
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Anonymous
Pacifica
on
-1point
0out of 1found this question helpful.
2 answers
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answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.
http://bit.ly/pirUpJ

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 8 months ago
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SamsungSupport12
0points
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answer 2
Try the Free App Myxer
answered 1 year, 3 months ago
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VanD
0points
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Question

how do i remove a shortcut from my home page?

asked 1 year, 3 months ago
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susieqa2
Michigan
on
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00006021&fm_seq=6189

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 3 months ago
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SamsungSupport9
0points
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answer 2
Hold the icon wait a sec or so then drag straight down to the middle
answered 1 year, 3 months ago
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VanD
+1point
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Question

how do i set up speed dail on my replenish

asked 1 year, 8 months ago
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ajw242808
on
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1 answer
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answer 1
Hello-

Thank you for the inquiry. You can quickly dial contacts you call frequently by adding them to your Favorites list. Although not assigned to a speed dial number, this is a quick and easy way to dial your favorite Contacts.Copy and paste this link into your browser. http://bit.ly/mQbDCx

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 1 year, 8 months ago
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SamsungSupport12
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Question

How do I assign ringtones to one contact?

I have multiple songs that I would like to use as contact ringtones but I cant figure out how to assign them.
Tags: ringtones
asked 1 year, 8 months ago
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KHathaway
utah
on
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0out of 0found this question helpful.
1 answer
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answer 1
To assign a ringtone to a specific contact, follow the steps below:

Press the Home Key
Tap on Contacts
Tap on a contact
Tap on Ringtone
Tap on one of the following choices
> Default- Uses the Voice call ringtone
> Phone Ringtone- These ringtones come preloaded on the phone.
Tap the ringtone, which should playback audio and then tap Ok
Tap Save

Regarding uninstalling ringtone, are you referring to preloaded or downloaded ringtones?

Preloaded ringtones on the phone cannot be deleted because it's a part of the phone's operating system that we cannot alter. To uninstall downloaded ringtones, follow the below steps :

Homescreen > Applications > My Files > Downloads or Tap a folder and scroll down or up until you locate a file.
Touch a file to launch it in the associated application (if the file is associated with an application).
Touch Menu for Delete option
answered 1 year, 8 months ago
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SamsungSupport13
SamsungSupport13
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Question

How do you add numbers to an already existing phone number?

asked 1 year, 7 months ago
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tanner1
work
on
0points
0out of 0found this question helpful.
1 answer
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answer 1
Hi Tanner1,

Thanks for your inquiry!

To edit a contact on the SPH-M580 Replenish, please follow the steps below.

From the Contact’s overview screen> press and tap Edit contact>Tap an option to begin editing

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 7 months ago
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SamsungSupport11
Austin, Texas
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Question

How do I sync my contacts with Outlook 2003, without syncing with email

I do not want my contacts information sync'd with an online mail system for the security of my contacts.
Tags: mail
asked 1 year, 7 months ago
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marktrumble
on
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0out of 0found this question helpful.
1 answer
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answer 1
Hi there,

Thanks for your question!

Unfortunately, it's not possible to solely synchronize Outlook 2003 contacts without syncing the email. To setup an Exchange Server account on the Sprint SPH-M580 (Samsung Replenish), please follow the steps below.

Synchronizing Your Corporate Account

Press the Home key
Press the Menu Key
Tap on Settings
Tap Accounts & sync
Tap Add account.
Tap Microsoft Exchange ActiveSync
Follow the onscreen prompts to create your new Corporate email account
Any changes or updates to your Corporate/Outlook account are automatically updated to your device
To configure the Corporate management settings:

Press the Home key
Press the Menu Key
Tap on Settings
Tap Accounts & sync
Tap within the Corporate account field to reveal the account's synchronization settings
screen.
Tap the parameters you wish to synchronize
Account settings allows you to configure the current email account settings such as:
General settings allows you to configure:
Account name displays the name used by the device to track the account.
Your name displays the name used in the From field within your outgoing emails.
Amount to synchronize to assign the sync range for your incoming and outgoing emails between your device and your external exchange server. Choose how many days worth of emails the Galaxy Prevail™ and server should synchronize. Choose from: One day, Three days, One week, Two weeks, or One month.
Default account assigns this account as the default used when sending out new emails.
Out of office settings Configures your out of office notifications.
Empty deleted items Allows you to delete your email account's trash bin remotely.
Sync schedule Allows you to configure your email sync schedule.
Email size Configures the incoming email size allowed to pass through to your device automatically without user interaction. Larger emails will have to be retrieved manually.
Notification settings allows you to configure:
Email notifications enables the device to display a status bar icon when new emails have been received.
Select ringtone assigns an audible ringtone when a new or upcoming event is pending.
Vibrate assigns a vibration when a new or upcoming event is pending.
Server settings allows you to configure:
Incoming settings provides access to the Domain, password, and exchange server
parameter fields.
Sync contacts synchronizes the contacts between your device and the remote exchange server. A green checkmark indicates the feature is enabled.
Sync calendar synchronizes your exchange calendar entries between your device and the remote exchange server. A green checkmark indicates the feature is enabled.
Sync calendar history assigns the calendar sync period.
Common settings allows you to configure:
Add signature: Activates the email signature feature.
Signature allows you to create an outgoing email signature attached to new emails sent from your device

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 7 months ago
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SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do i clear voicemail icon?

listened to and erased messages. icon will not go away. driving me crazy. tried removing battery and sd card. didn't work.
Tags: notification icon
asked 1 year, 7 months ago
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tsalagi1978
on
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0out of 0found this question helpful.
1 answer
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answer 1
Hi!

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=373364

Samsung
answered 1 year, 7 months ago
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Samsung10
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Question

Camera won't open

Have shut down and also removed battery. But it still has a blank screen and will not take pictures
Tags: camera problem opening
asked 1 year, 7 months ago
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swtmoonrose
Riverside
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 7 months ago
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SamsungSupport13
SamsungSupport13
0points
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Question

how do you dock the replenish with your computer for contacts, calenders etc?

asked 1 year, 7 months ago
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stevefromct
Baton Rouge, Lafayette Louisiana
on
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0out of 0found this question helpful.
1 answer
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answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 7 months ago
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SamsungSupport13
SamsungSupport13
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Question

How do I forward a picture message?

asked 1 year, 7 months ago
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Tessara
on
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1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 6 months ago
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SamsungSupport11
Austin, Texas
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Question

what abot pairng my phone to my compuer

phone says paired not connected, windows 7 says driver not found go to website
Tags: rplenish
asked 1 year, 6 months ago
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stumped97301
on
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1 answer
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answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 6 months ago
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SamsungSupport13
SamsungSupport13
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Question

the home button on my replenish does not work

Tags: phone issue
asked 1 year, 6 months ago
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twa195784
rockville, md
on
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery

2. Wait 2 minutes

3. Replace battery

4. Reboot phone

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 1 year, 6 months ago
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SamsungSupport12
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Question

Is there something to set to activate microphone on wired headset?

Purchased the wired earbuds with microphone for my Samsung Replenish from carrier -- can hear some things, but the mic doesn't work. Plug the wired headset into my laptop and it works perfectly with Skype. Is there a setting on the phone I need to activate to get the microphone to work. I don't want to deal with Bluetooth.
Tags: microphone problem
asked 1 year, 6 months ago
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Zippyhatz
San Francisco, CA
on
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0out of 0found this question helpful.
1 answer
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answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 6 months ago
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SamsungSupport13
SamsungSupport13
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Question

is it possible to block texting on the phone without calling the service provider?

asked 1 year, 6 months ago
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yitzy
on
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1 answer
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 6 months ago
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Samsung10
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Question

On a replenish can you change the call answer from the swipe to a button

asked 1 year, 6 months ago
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gjsullivan
hillsboro OR
on
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1 answer
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answer 1
Hi there,

Please check the Android Market (www.market.android.com) for a third party application that offers this type of configuration.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 6 months ago
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SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

why is my phone not holding contacts

asked 1 year, 6 months ago
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ashlynn
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 6 months ago
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SamsungSupport13
SamsungSupport13
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Question

Does the samsung replinish have GPS

Is the GPS on the replenish an internal GPS unit or does it use the wireless network to determine location.
Tags: gps
asked 1 year, 6 months ago
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Cfraley
Alabama
on
0points
0out of 0found this question helpful.
1 answer
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answer 1
Hi there,

The Replenish SPH-M580 has a GPS chip installed inside of the device. To use this feature, the device must be connected either to the data network via Sprint or a Wifi network in your home/office.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 5 months ago
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SamsungSupport11
Austin, Texas
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Question

how to unlock the samsung replenish

because i forgot the pattern and i forgot the google information to unlock it
asked 1 year, 6 months ago
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vbgurl123
Lakewood Wa
on
0points
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1 answer
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 5 months ago
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Samsung10
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Question

how do i take a number off of blacklist

i put someones texts to blacklist and now i want to take it off
Tags: blacklist
asked 1 year, 5 months ago
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Dvaldez
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 5 months ago
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SamsungSupport13
SamsungSupport13
0points
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Question

speed dial setup

asked 1 year, 5 months ago
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mudroch
on
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0out of 0found this question helpful.
1 answer
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answer 1
Hello-

Thank you for the inquiry. You can quickly dial contacts you call frequently by adding them to your Favorites list. Although not assigned to a speed dial number, this is a quick and easy way to dial your favorite Contacts. Copy and paste this link into your browser for instructions. http://bit.ly/u9YYte

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 5 months ago
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SamsungSupport12
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