If I am composing a text msg and the phone rings the text msg disappears. On page 38 of the users manual, it says you can save a text msg as a draft so you can edit it or send it later. What page tells you how to retrieve the saved draft?

Tags: product specs

asked 11 months ago

Username

starfuel1

Sacramento, ca.

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi!

Thanks for reaching out. Under messages, you should see a "drafts" icon. The messages you begin composing and do not finish will be saved in this folder.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!

Staff

answered 11 months ago

Username

SamsungTech2

0points

0out of 0found this answer helpful.

Question

lock phone security code

ever since I transferred service with virgin mobile, can't get lock code to register. had phone for a period before starting service, got in fine. then once activated, wil not respond to any code. default: no. tryed my code from before activation: no. tryed my previous code before I changed it, and any possible default I could think of. no. no. ???

Tags: security

asked 2 years ago

Username

wolfrick

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Try turning the phone off, then back on again, then go through your codes. If that don't work, then call Virgin Mobile they can help with just about every thing!! Good Luckk! <:)

answered 2 years ago

Username

RevZzudila

Guadalupe, CA

0points

0out of 0found this answer helpful.

answer 2

the lock code is the last 4 digits of ur phone number if. I set a different lock code but when I put in the memory card it asked for a lock code to format it I tried over and over again all the codes I could think of and it would up being the last 4. hope this helps some people cause virgin mobile google and this website couldnt answer my question.

Best answer

answered 1 year, 9 months ago

Username

jcayamn

+1point

1out of 1found this answer helpful.

Question

Can I download pictures straight from the samsung phone's HD?

Or do I have to have a mini flash drive, or whatever it's called? Surely there's a way to download them just from the phone's hard-wired memory.

Tags: memory

asked 1 year, 9 months ago

Username

Abracadabra

Kansas City, Missouri

-1point

0out of 1found this question helpful.

2 answers

Answers

answer 1

Hi Abracadabra,

Thank you for your inquiry.

Here's how you connect your phone to your computer to transfer files:

Connecting & Transferring

1.Choose mass storage

> tap on home screen
> tap on applications
> tap on settings
> tap on applications
> tap on usb settings
> tap on mass storage

2.Uncheck debugging

> tap on home screen
> tap on applications
> tap on development
> uncheck usb debugging.
> Plug the cable into the phone.
> Plug the other end of the cable in a USB port.

Tip: Avoid the use of multi-port hubs if possible.

> Sweep down on the Notification bar and Tap USB connected-Select to copy files to/from the computer.
> Tap Mount.
The computer may throw an option window.
> Click on Open folder to view files.
> Navigate to the desired files to be transferred and either drag and drop them over or copy and paste them into the directories.

We appreciate your time writing us here at Samsung!

Top 10 Contributor

answered 1 year, 9 months ago

Username

SamsungSupport11

Austin, Texas

-1point

0out of 1found this answer helpful.

answer 2

Hi Abracadabra,

Please cut and paste the link below into your web browser. There you will find the tutorial "How Do I Transfer Pictures or Videos Between My Virgin Mobile SPH-M575 (Restore) Phone And My Computer?"

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1303&AT_ID=369117

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thanks and have a great day!
Samsung Mobile Technical Support

Best answer
Top 10 Contributor

answered 1 year, 9 months ago

Username

SamsungSupport11

Austin, Texas

-1point

0out of 1found this answer helpful.

Question

Alarm feature not working

Though I have set the alarm on the phone numerous ways, it only functions correctly half the time. For example I set an alarm for week days that seemed to work the first day but has not worked since. I set a "once" alarm and it didn't work the first time but when I reset it on and change the time it did work. Please help.

Tags: alarm feature dysfunction

asked 2 years, 1 month ago

Username

chriswblue

53575

+1point

1out of 1found this question helpful.

2 answers

Answers

answer 1

I tried the soft boot but got same results and then got a replacement phone from Virgin Mobile...now I have the same problem on the second phone. Either I am consistently doing something that is causing this dysfunction or the phone has a model wide issue in my humble opinion. Still wondering how to resolve. And please don't go with the pat answer of doing a reset. Having to reenter all of my contact info is prohibitive. Thank you for your help.

Best answer

answered 2 years ago

Username

chriswblue

53575

+1point

1out of 1found this answer helpful.

answer 2

Hi chriswblue!

Thank you for your inquiry.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, you may proceed with resetting the phone back to it's default settings.

NOTE: Resetting the phone will remove all information in the phone.

Here's how:

1.Press Menu
2.Select Tools + Settings
3.Select Settings
4.Select Reset/Delete
5.Enter User Lock Code
6.Select Reset Phone

We appreciate your time writing us here at Samsung!

Top 10 Contributor

answered 2 years, 1 month ago

Username

SamsungSupport12

0points

0out of 0found this answer helpful.

Question

Where are images saved on the Restore?

When I receive a message or email with pics I can never find the pic. I have went into the file manager and through all of that.

Can anyone help me out and tell me where these things are saved?

Thanks!
Jim

Tags: save images

asked 2 years ago

Username

jfarthing

VA -- US

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Hello and thanks for reaching out!

Unfortunately factory reset info is out of my boundary of support. I suggest calling our customer support line for further troubleshooting.

If you need additional assistance, reach out to our customer support line at 1.888.987.4357 or follow us on twitter:
twitter.com/galaxyssupport (@galaxyssupport)
twitter.com/samsungservice (@samsungservice)

Thank you and have a great day!

Top 10 Contributor

answered 2 years ago

Username

SamsungSupport13

-1point

0out of 1found this answer helpful.

answer 2

Ok, so what you needa do is go to the picture menu, and u can acsess that from the main menu. Go to the thirdoption down entitled My Photos + Videos, and there is it

Best answer

answered 2 years ago

Username

Hockey90210

0points

0out of 0found this answer helpful.

Question

Can I transfer music to my Samsung Restore from my computer using a usb cable?

asked 2 years ago

Username

kasey9358

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Hi kasey9358!

Thank you for your inquiry! We appreciate your patience regarding your issue with the SPH-M575.

How to Transfer using USB Mass Storage

Ensure that a memory card is present in the handset's memory card slot
Connect one end of the USB data cable to the handset and the other end to an available USB slot on a PC or laptop
Highlight and press
Select Tools (0)
Select Mass Storage (5)
Select Connect To PC (1)
When the Removable Disk window pops up, select the Open Folder option and click OK
Copy & paste or drag & drop MP3 files from other locations on your PCs hard drive to this window
On the handset, press the right soft key for Disconnect
Press the left soft key for Disconnect to confirm

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!

Top 10 Contributor

answered 2 years ago

Username

Samsung10

0points

0out of 0found this answer helpful.

answer 2

Yes. The PC should recognize your phone as a removable drive.

answered 2 years ago

Username

daffyducknj

0points

0out of 0found this answer helpful.

Question

What is the unlock code for my phone so I may use it on another carrier?

I would like the unlock code to my phone so that I may use my phone on another CDMA carrier such as Verizon. I have tried contacting my current carrier about this (Sprint) and they have either hung up on me when I asked or gave me the run around. Thanks for any help you can offer, I really like this phone and Verizon does offer a caparable phone but I do not like it.

asked 2 years, 1 month ago

Username

FrustratedTechGuy

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi FrustratedTechGuy!

Thank you for your correspondence. You may have to contact first your new preferred service provider and check with them if they can put their network setting on the phone. And if they can put the setting on the phone, you may have to contact your previous service provider and have them to remove their network settings on the phone. However, terms and condition may apply on this request. Once the network settings is remove, you can call up now you new proffered service provider have them put their network settings to the phone.

We thank you for your patronage of Samsung products.

Top 10 Contributor

answered 2 years, 1 month ago

Username

SamsungSupport13

0points

0out of 0found this answer helpful.

Question

Do I need the memory card that can be purchased. Is the phones memory enough.

Tags: memory

asked 2 years ago

Username

joycemarie

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hello and thanks for reaching out!

That depends on how much you are planning on storing on the device. I suggest waiting until you know you need it.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!

Top 10 Contributor

answered 2 years ago

Username

SamsungSupport13

0points

0out of 0found this answer helpful.

Question

How can i get videos to play off of my Micro Sd Card?

asked 1 year, 11 months ago

Username

MADHATT3R

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hello-

Thank you for the inquiry. This subject is best addressed by calling Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.

Top 10 Contributor

answered 1 year, 10 months ago

Username

SamsungSupport12

0points

0out of 0found this answer helpful.

Question

How can I upload photos to facebook from my samsung restore?

asked 1 year, 10 months ago

Username

mightymouse1234

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!

Top 10 Contributor

answered 1 year, 10 months ago

Username

Samsung10

0points

0out of 0found this answer helpful.

Question

Can I use PC Studio with this product?

How can I upload contacts and calendar items to the phone without needing to enter each one by hand?

asked 1 year, 10 months ago

Username

drwitz

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Top 10 Contributor

answered 1 year, 10 months ago

Username

Samsung10

0points

0out of 0found this answer helpful.

Question

how do i bluetooth do i need a memory card

how to bluetooth for pictures do I need memory card

asked 1 year, 10 months ago

Username

mrbungleooo

lafayette In

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

you do not need a memory card as your phone has memory in it but if you want to take more video and pictures then you want to expand the memory so you have more space for your media

answered 1 year, 10 months ago

Username

crnylife

0points

0out of 0found this answer helpful.

Question

How to factory reset without turning phone on?

The phone in question, when the power button is held in, shows the Samsung logo and a "loading" type bar at the bottom of the screen (filling up). After this, the screen goes black, and the process repeats perpetually. Any help you can offer is appreciated!

asked 1 year, 8 months ago

Username

Egorimus

Bowling Green, OH

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 8 months ago

Username

SamsungSupport9

-1point

0out of 1found this answer helpful.

Question

can i upgrade my restore phone?

Tags: upgrades

asked 1 year, 8 months ago

Username

BigBama

SWEENY, TX

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Top 10 Contributor

answered 1 year, 7 months ago

Username

SamsungSupport11

Austin, Texas

0points

0out of 0found this answer helpful.

Question

why cant i check my texts

whenever i click to enter my inbox it kicks me out of the service area and then goes back to the main screen why is this

asked 1 year, 7 months ago

Username

cccgirl23

melvindale

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hello-

Thank you for the inquiry. I'm not sure what you are experiencing. Follow the instruction here and if you are still having a problem reach out to us again. Refer to page 49 for Accessing Text Messages. Copy and paste this link into your browser for instructions. http://bit.ly/vCAHUr

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm

Top 10 Contributor

answered 1 year, 7 months ago

Username

SamsungSupport12

0points

0out of 0found this answer helpful.

Question

why is my phone freezing

ok so this is now the second one if this phone i have gotten everytime i try to get into my inbox for texts it freezes goes black exits virgin mobile area and then reenters the service area and takes me back to where it tells me the time i would really like to be able to text since that is the whole reason i bought your product and again second time this has happened never have i had a phone ever do this until i got a product from you

Tags: text, frezzing, restore

asked 1 year, 6 months ago

Username

cccgirl23

melvindale

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Top 10 Contributor

answered 1 year, 6 months ago

Username

Samsung10

0points

0out of 0found this answer helpful.

Question

If a program my own java application and place the jad file on my server how can I install to the phone?

The phone just states access denied when I navigate to the jad file in the web browser. (The phone is an SPH-M575).

asked 2 years ago

Username

chipsahoy

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi woodcrafter!

Thank you for your correspondence. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents. Thank you for your continued interest in Samsung products.

Number One Contributor

answered 2 years ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

Question

where does the battery go

product

asked 2 years ago

Username

joycemarie

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for your inquiry. For installing the battery on your Samsung Restore (SPH-M575), please follow steps below:
1. Remove the battery from its packaging.
2. Place your fingernail in the battery cover and firmly pop the cover off the device
3. Insert the battery into the opening in the back of the phone, making sure the connectors align. Gently press down to secure the battery.
4. Position the battery cover over the battery compartment and press down until you hear a click.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService
We thank you for your patience and appreciate your continued interest in Samsung products!

Top 10 Contributor

answered 2 years ago

Username

Samsung10

0points

0out of 0found this answer helpful.

Question

SPH-M575 Restore Bluetooth Transfer Problem

My phone successfully paired with my computer. I am able to transfer files from my puter to my phone, and transfer contacts to my puter, but when I try to transfer an mp3 file to my computer, it asks if I want to search, even though the computer is listed in my trusted devices. Computer is in pairing mode, but my phone says that no devices are found.

Tags: bluetooth file transfer

asked 1 year, 6 months ago

Username

Anonymous

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hello,

Please refer to the link below to find a tutorial on this topic.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1303&AT_ID=369062

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Top 10 Contributor

answered 1 year, 6 months ago

Username

SamsungSupport11

Austin, Texas

0points

0out of 0found this answer helpful.

Question

How do you get the Media Player in the M575 Cell phone to recognize non-mp3 files?

I am able to play non-mp3 (aac for example) files on the M575 cell phone if browse to them in the file manager, but only mp3's are showing up in the media player.

asked 1 year, 5 months ago

Username

flashy

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Top 10 Contributor

answered 1 year, 5 months ago

Username

Samsung10

-1point

0out of 1found this answer helpful.

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