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Most Recent Questions
Recent Question:
How can I get pictures from the phone to my computer?
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What causes auto boot?
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I have a Samsung Slash phone and a Samsung WEP 460 Bluetooth device that I want to recognize one another. Please help.
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what happens if the my phone freezes and flashes on and off after the phone boots up?
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I have an M340, not a M310, how do I download pictures from phone to my computer
Questions with Most Recent Answers
Question:
How can I get pictures from the phone to my computer?
Question:
What causes auto boot?
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I have a Samsung Slash phone and a Samsung WEP 460 Bluetooth device that I want to recognize one another. Please help.
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what happens if the my phone freezes and flashes on and off after the phone boots up?
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How do I turn on the ringer in my cell phone

Customer Questions & Answers for
(Unknown)

Customer Questions & Answers:
109 Questions
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114 Answers

Questions & Answers for (Unknown)

Question

Alarm feature not working

Though I have set the alarm on the phone numerous ways, it only functions correctly half the time. For example I set an alarm for week days that seemed to work the first day but has not worked since. I set a "once" alarm and it didn't work the first time but when I reset it on and change the time it did work. Please help.
asked 2 years, 11 months ago
chriswblue
53575
on
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
I tried the soft boot but got same results and then got a replacement phone from Virgin Mobile...now I have the same problem on the second phone. Either I am consistently doing something that is causing this dysfunction or the phone has a model wide issue in my humble opinion. Still wondering how to resolve. And please don't go with the pat answer of doing a reset. Having to reenter all of my contact info is prohibitive. Thank you for your help.
answered 2 years, 10 months ago
chriswblue
53575
+1point
1out of 1found this answer helpful.
answer 2
Hi chriswblue!

Thank you for your inquiry.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, you may proceed with resetting the phone back to it's default settings.

NOTE: Resetting the phone will remove all information in the phone.

Here's how:

1.Press Menu
2.Select Tools + Settings
3.Select Settings
4.Select Reset/Delete
5.Enter User Lock Code
6.Select Reset Phone

We appreciate your time writing us here at Samsung!
answered 2 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Where are images saved on the Restore?

When I receive a message or email with pics I can never find the pic. I have went into the file manager and through all of that.

Can anyone help me out and tell me where these things are saved?

Thanks!
Jim
asked 2 years, 10 months ago
jfarthing
VA -- US
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Ok, so what you needa do is go to the picture menu, and u can acsess that from the main menu. Go to the thirdoption down entitled My Photos + Videos, and there is it
answered 2 years, 10 months ago
Hockey90210
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

Unfortunately factory reset info is out of my boundary of support. I suggest calling our customer support line for further troubleshooting.

If you need additional assistance, reach out to our customer support line at 1.888.987.4357 or follow us on twitter:
twitter.com/galaxyssupport (@galaxyssupport)
twitter.com/samsungservice (@samsungservice)

Thank you and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Can I transfer music to my Samsung Restore from my computer using a usb cable?

asked 2 years, 10 months ago
kasey9358
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes. The PC should recognize your phone as a removable drive.
answered 2 years, 10 months ago
daffyducknj
0points
0out of 0found this answer helpful.
answer 2
Hi kasey9358!

Thank you for your inquiry! We appreciate your patience regarding your issue with the SPH-M575.

How to Transfer using USB Mass Storage

Ensure that a memory card is present in the handset's memory card slot
Connect one end of the USB data cable to the handset and the other end to an available USB slot on a PC or laptop
Highlight and press
Select Tools (0)
Select Mass Storage (5)
Select Connect To PC (1)
When the Removable Disk window pops up, select the Open Folder option and click OK
Copy & paste or drag & drop MP3 files from other locations on your PCs hard drive to this window
On the handset, press the right soft key for Disconnect
Press the left soft key for Disconnect to confirm

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

lock phone security code

ever since I transferred service with virgin mobile, can't get lock code to register. had phone for a period before starting service, got in fine. then once activated, wil not respond to any code. default: no. tryed my code from before activation: no. tryed my previous code before I changed it, and any possible default I could think of. no. no. ???
asked 2 years, 10 months ago
wolfrick
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
the lock code is the last 4 digits of ur phone number if. I set a different lock code but when I put in the memory card it asked for a lock code to format it I tried over and over again all the codes I could think of and it would up being the last 4. hope this helps some people cause virgin mobile google and this website couldnt answer my question.
answered 2 years, 7 months ago
jcayamn
+1point
1out of 1found this answer helpful.
answer 2
Try turning the phone off, then back on again, then go through your codes. If that don't work, then call Virgin Mobile they can help with just about every thing!! Good Luckk! <:)
answered 2 years, 10 months ago
RevZzudila
Guadalupe, CA
0points
0out of 0found this answer helpful.
Question

Can I download pictures straight from the samsung phone's HD?

Or do I have to have a mini flash drive, or whatever it's called? Surely there's a way to download them just from the phone's hard-wired memory.
asked 2 years, 7 months ago
Abracadabra
Kansas City, Missouri
on
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Hi Abracadabra,

Please cut and paste the link below into your web browser. There you will find the tutorial "How Do I Transfer Pictures or Videos Between My Virgin Mobile SPH-M575 (Restore) Phone And My Computer?"

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1303&AT_ID=369117

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
answer 2
Hi Abracadabra,

Thank you for your inquiry.

Here's how you connect your phone to your computer to transfer files:

Connecting & Transferring

1.Choose mass storage

> tap on home screen
> tap on applications
> tap on settings
> tap on applications
> tap on usb settings
> tap on mass storage

2.Uncheck debugging

> tap on home screen
> tap on applications
> tap on development
> uncheck usb debugging.
> Plug the cable into the phone.
> Plug the other end of the cable in a USB port.

Tip: Avoid the use of multi-port hubs if possible.

> Sweep down on the Notification bar and Tap USB connected-Select to copy files to/from the computer.
> Tap Mount.
The computer may throw an option window.
> Click on Open folder to view files.
> Navigate to the desired files to be transferred and either drag and drop them over or copy and paste them into the directories.

We appreciate your time writing us here at Samsung!
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

If a program my own java application and place the jad file on my server how can I install to the phone?

The phone just states access denied when I navigate to the jad file in the web browser. (The phone is an SPH-M575).
asked 2 years, 10 months ago
chipsahoy
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi woodcrafter!

Thank you for your correspondence. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents. Thank you for your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

where does the battery go

product
asked 2 years, 10 months ago
joycemarie
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. For installing the battery on your Samsung Restore (SPH-M575), please follow steps below:
1. Remove the battery from its packaging.
2. Place your fingernail in the battery cover and firmly pop the cover off the device
3. Insert the battery into the opening in the back of the phone, making sure the connectors align. Gently press down to secure the battery.
4. Position the battery cover over the battery compartment and press down until you hear a click.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

i would like to transfer music from my psp to my samsung restore... how can i do this and still use these songs as ringtones?

asked 2 years, 9 months ago
Anonymous
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello! Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why won't my computer recognize this phone?

asked 2 years, 9 months ago
Anonymous
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Make certain you are following these steps correctly:

After hooking up your device to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). Pull this down by touching and sliding it down. Select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your phone and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Are popular Apps being developed for the Samsung Restore cell phone?

Apps like Pandora or Google Earth. Other browsers, etc.
asked 2 years, 9 months ago
leolerma
long beach ca.
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for you inquiry. I'm sorry but we don't have any information about 3rd party app development for the Samsung Restore. Try doing a search online for Samsung Restore apps.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Is there a QR Code Reader for this phone available?

asked 2 years, 9 months ago
BiobabeOH
Columbus, OH
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. This subject is best addressed by calling Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

My Restore keeps freezing whenever I try either sending a text or try accessing my inbox then exits with out sending anything. How can I fix this?

asked 2 years, 9 months ago
Sparklezz420
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Sparklezz420,

Thanks for reaching out to us for support.

Please try a soft reset.

1. Power off device
2. Remove the battery and leave it out for at least 30 seconds
3. Insert battery back into device
4. Power back on

If the text messaging issues continue, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I move ringtones from a storage card to the phone so they can be applied as ringtones?

I have moved a storage card from my prior phone to my Samsung Restore. I need to move the ringtones I have on it to the phone so they'll work as ringtones. Where can I move them to?
asked 2 years, 8 months ago
bonj100
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

How can I transfer ring tones to this phone?

I've got some ring tones from an old phone I want to use on my Renew. Where can I copy the ringtone so the phone can see it? What file format does it need to be?
asked 2 years, 8 months ago
pjsilcox
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry.

Unfortunately, upon checking the specifications and settings on the Samsung Restore™ Cell Phone (SPH-M570), MP3 files could not be assigned as a ringtone.

If you want to change or add a ringtone on the SPH-M570 handset, we recommend contacting your service provider to purchase the compatible ringtone for your phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
Technical Support
answered 2 years, 8 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

when entering the lock code for the first time, the keys skipped a digit and the new lock code is now lost, what do I do?

asked 2 years, 8 months ago
DoctorRadio
Indianapolis, Indiana
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How can I save songs from the mobile web on the Samsung Restore from Virgin Mobile?

I have a link that is supposed to be a download link for a song, but it only plays the song. The option to save it doesn't even come up.
asked 2 years, 7 months ago
caitlinsher
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

usb modem driver

hello i need to get a usb modem driver for a samsung m575 from virgin mobile if you could either send me a download link or the driver it self it would be greatly appreciated i am running vindows vista
asked 2 years, 6 months ago
jdm19942
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, apparently there is no available drivers for your device. However, if you are looking to transfer data between your device and a PC please refer to the link below for steps.

Videos
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1303&AT_ID=369117

MP3s
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1303&AT_ID=369229

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
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Question

How do i fix freezing complications?

I own a samsung restore, with Virgin movile as my provider. Today my phone began to freeze completely whenever i attempt to send a text message. It doesnt unfreeze even if it sits still for an hour. I pulled the battery out as i couldnt turn it off from the buttons and restarted it. Ive had it off for multiple hours today. anything i do changes nothing, if i click send on my phone everything freezes. How do i fix this?
asked 2 years, 6 months ago
Skullspectr
Indiana
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 6 months ago
Samsung10
0points
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Question

how can i upload pictures to Facebook on my phone?

asked 2 years, 6 months ago
willy23
new York NY
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Please see: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1303&AT_ID=369229

Samsung
answered 2 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I load the battery?

asked 2 years, 11 months ago
mis2ko2
Chicago IL 60618
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mis2ko2!

Thank you for your inquiry.

For installing the battery on your Samsung Restore (SPH-M575), please follow steps below:

1. Remove the battery from its packaging.
2. Place your fingernail in the battery cover and firmly “pop” the cover off the device
3. Insert the battery into the opening in the back of the phone, making sure the connectors align. Gently press down to secure the battery.
4. Position the battery cover over the battery compartment and press down until you hear a click.

We appreciate your continued interest in Samsung products.
answered 2 years, 10 months ago
Samsung5
0points
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