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Customer Questions & Answers for
SPH-M575

Customer Questions & Answers:
109 Questions
 | 
114 Answers

Questions & Answers for samsung SPH-M575

Question

Alarm feature not working

Though I have set the alarm on the phone numerous ways, it only functions correctly half the time. For example I set an alarm for week days that seemed to work the first day but has not worked since. I set a "once" alarm and it didn't work the first time but when I reset it on and change the time it did work. Please help.
asked 3 years, 3 months ago
chriswblue
53575
on SPH-M575
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
I tried the soft boot but got same results and then got a replacement phone from Virgin Mobile...now I have the same problem on the second phone. Either I am consistently doing something that is causing this dysfunction or the phone has a model wide issue in my humble opinion. Still wondering how to resolve. And please don't go with the pat answer of doing a reset. Having to reenter all of my contact info is prohibitive. Thank you for your help.
answered 3 years, 3 months ago
chriswblue
53575
+1point
1out of 1found this answer helpful.
answer 2
Hi chriswblue!

Thank you for your inquiry.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, you may proceed with resetting the phone back to it's default settings.

NOTE: Resetting the phone will remove all information in the phone.

Here's how:

1.Press Menu
2.Select Tools + Settings
3.Select Settings
4.Select Reset/Delete
5.Enter User Lock Code
6.Select Reset Phone

We appreciate your time writing us here at Samsung!
answered 3 years, 3 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

lock phone security code

ever since I transferred service with virgin mobile, can't get lock code to register. had phone for a period before starting service, got in fine. then once activated, wil not respond to any code. default: no. tryed my code from before activation: no. tryed my previous code before I changed it, and any possible default I could think of. no. no. ???
asked 3 years, 2 months ago
wolfrick
on SPH-M575
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
the lock code is the last 4 digits of ur phone number if. I set a different lock code but when I put in the memory card it asked for a lock code to format it I tried over and over again all the codes I could think of and it would up being the last 4. hope this helps some people cause virgin mobile google and this website couldnt answer my question.
answered 3 years ago
jcayamn
+1point
1out of 1found this answer helpful.
answer 2
Try turning the phone off, then back on again, then go through your codes. If that don't work, then call Virgin Mobile they can help with just about every thing!! Good Luckk! <:)
answered 3 years, 2 months ago
RevZzudila
Guadalupe, CA
0points
0out of 0found this answer helpful.
Question

Where are images saved on the Restore?

When I receive a message or email with pics I can never find the pic. I have went into the file manager and through all of that.

Can anyone help me out and tell me where these things are saved?

Thanks!
Jim
asked 3 years, 2 months ago
jfarthing
VA -- US
on SPH-M575
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Ok, so what you needa do is go to the picture menu, and u can acsess that from the main menu. Go to the thirdoption down entitled My Photos + Videos, and there is it
answered 3 years, 2 months ago
Hockey90210
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

Unfortunately factory reset info is out of my boundary of support. I suggest calling our customer support line for further troubleshooting.

If you need additional assistance, reach out to our customer support line at 1.888.987.4357 or follow us on twitter:
twitter.com/galaxyssupport (@galaxyssupport)
twitter.com/samsungservice (@samsungservice)

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Can I transfer music to my Samsung Restore from my computer using a usb cable?

asked 3 years, 2 months ago
kasey9358
on SPH-M575
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes. The PC should recognize your phone as a removable drive.
answered 3 years, 2 months ago
daffyducknj
0points
0out of 0found this answer helpful.
answer 2
Hi kasey9358!

Thank you for your inquiry! We appreciate your patience regarding your issue with the SPH-M575.

How to Transfer using USB Mass Storage

Ensure that a memory card is present in the handset's memory card slot
Connect one end of the USB data cable to the handset and the other end to an available USB slot on a PC or laptop
Highlight and press
Select Tools (0)
Select Mass Storage (5)
Select Connect To PC (1)
When the Removable Disk window pops up, select the Open Folder option and click OK
Copy & paste or drag & drop MP3 files from other locations on your PCs hard drive to this window
On the handset, press the right soft key for Disconnect
Press the left soft key for Disconnect to confirm

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can I download pictures straight from the samsung phone's HD?

Or do I have to have a mini flash drive, or whatever it's called? Surely there's a way to download them just from the phone's hard-wired memory.
asked 2 years, 11 months ago
Abracadabra
Kansas City, Missouri
on SPH-M575
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Hi Abracadabra,

Please cut and paste the link below into your web browser. There you will find the tutorial "How Do I Transfer Pictures or Videos Between My Virgin Mobile SPH-M575 (Restore) Phone And My Computer?"

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1303&AT_ID=369117

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
answer 2
Hi Abracadabra,

Thank you for your inquiry.

Here's how you connect your phone to your computer to transfer files:

Connecting & Transferring

1.Choose mass storage

> tap on home screen
> tap on applications
> tap on settings
> tap on applications
> tap on usb settings
> tap on mass storage

2.Uncheck debugging

> tap on home screen
> tap on applications
> tap on development
> uncheck usb debugging.
> Plug the cable into the phone.
> Plug the other end of the cable in a USB port.

Tip: Avoid the use of multi-port hubs if possible.

> Sweep down on the Notification bar and Tap USB connected-Select to copy files to/from the computer.
> Tap Mount.
The computer may throw an option window.
> Click on Open folder to view files.
> Navigate to the desired files to be transferred and either drag and drop them over or copy and paste them into the directories.

We appreciate your time writing us here at Samsung!
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

What is the unlock code for my phone so I may use it on another carrier?

I would like the unlock code to my phone so that I may use my phone on another CDMA carrier such as Verizon. I have tried contacting my current carrier about this (Sprint) and they have either hung up on me when I asked or gave me the run around. Thanks for any help you can offer, I really like this phone and Verizon does offer a caparable phone but I do not like it.
asked 3 years, 4 months ago
FrustratedTechGuy
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi FrustratedTechGuy!

Thank you for your correspondence. You may have to contact first your new preferred service provider and check with them if they can put their network setting on the phone. And if they can put the setting on the phone, you may have to contact your previous service provider and have them to remove their network settings on the phone. However, terms and condition may apply on this request. Once the network settings is remove, you can call up now you new proffered service provider have them put their network settings to the phone.

We thank you for your patronage of Samsung products.
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

very frustrated. how do i get an instruction manual

i have searched this website too long to find the instruction manual. when i purchase a product i expect the instruction manual. i do not want to have to search online for it. this is unexceptable. the product came with a booklet for terms and service and a booklet for quickstart, why not an instruction manual?
asked 3 years, 4 months ago
tcorreia71
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tcorreia71!

Thank you for your correspondence.

For you download the PDF instructions manual for the Samsung Restore™ QWERTY Cell Phone (SPH-M575), please refer on the link below, and then save it on your desktop.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000000&prd_mdl_cd=SPH-M570ZKASPR&prd_mdl_name=SPH-M570

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Usb data cable does not work on virgin mobile restore M570 phone WHY?

asked 3 years, 3 months ago
drchemy
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi drchemy!

Thank you for your inquiry.

Are you using an original Samsung USB cable?

We highly recommend you to use an Original Samsung USB data cable to transfer files between your phone and your computer.

You may try to use a different USB port in your computer.

Here are the links for options on how to transfer files between your phone and your computer:

MP3:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1303&AT_ID=369229

Pictures and videos:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1303&AT_ID=369117

We appreciate your time writing us here at Samsung!
answered 3 years, 3 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I load the battery?

asked 3 years, 3 months ago
mis2ko2
Chicago IL 60618
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mis2ko2!

Thank you for your inquiry.

For installing the battery on your Samsung Restore (SPH-M575), please follow steps below:

1. Remove the battery from its packaging.
2. Place your fingernail in the battery cover and firmly “pop” the cover off the device
3. Insert the battery into the opening in the back of the phone, making sure the connectors align. Gently press down to secure the battery.
4. Position the battery cover over the battery compartment and press down until you hear a click.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Bulk Edit Contact list SPH-M575 (Virgin Mobile)

I am looking for a way where I can add/edit my contacts list using the pc and data cable. I can't see or access the contact folder/file by using the >Mass Storage >File Manager > Phone. I get a DCIM folder and only have a few files. (photos). Will I be able to access more information by using the data cable? if so, What is the contact file name and location. If, not, then is there a program to be able to bring the software visible within the Virgin Mobile or Samsung ROM.

Is there also a way to backup to PC the original files on the phone.
asked 3 years, 3 months ago
SamSungM575
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi SamSungM575!

Thank you for your inquiry.

The mass storage functionality of the phone can only apply to the media files that are saved on your memory card. You may try and coordinate with your service provider if there is an online album that you can utilize to edit the contacts on SPH-M575.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Phone will not power off - shuts down and then restarts

The button does not seem to be stuck. Removing the battery resolves the problem temporarily, but the problem re-occurs randomly
asked 3 years, 3 months ago
richard1025
TN, USA
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sounds like a manifactures defect, that shouldnt happen!! Is the phone fairly new?? I would see if they would replace it, hopefully you got the replacement warranty at the time of purchase!! Good Luck!!
answered 3 years, 2 months ago
RevZzudila
Guadalupe, CA
-1point
0out of 1found this answer helpful.
Question

Alarm feature not working

I seem to be having trouble with the alarm feature of my phone. I requested a swap from Virgin Mobile and, after getting the replacement, am having the same problem with it. I set up a week day recurring alarm and, though it might work the first day, does not the second day. Please help.
asked 3 years, 3 months ago
chriswblue
53575
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Upgrading the new phone to Android 2.2 Froyo might help. I assume you have the Samsung Intercept. That's one of the few things that actually worked for me while I had this phone.
answered 3 years, 2 months ago
daffyducknj
0points
0out of 0found this answer helpful.
Question

- why is my samsung restore giving me a error message everytime i get on facebook !

HELP NOW
asked 3 years, 3 months ago
nene06997
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The internet was down for Virgin Mobile
answered 3 years, 2 months ago
Hockey90210
0points
0out of 0found this answer helpful.
Question

i put a wallpaper in my pone and when i assinged it as a wallpapers it says image is too big. why?

i have a samsung restore
asked 3 years, 2 months ago
shazzy
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It may be too big to fit in your phone's memory. You may need to resize your pictures on a PC to the resolution of your phone's screen before using them as wallpaper.
answered 3 years, 2 months ago
daffyducknj
-1point
0out of 1found this answer helpful.
Question

If a program my own java application and place the jad file on my server how can I install to the phone?

The phone just states access denied when I navigate to the jad file in the web browser. (The phone is an SPH-M575).
asked 3 years, 2 months ago
chipsahoy
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi woodcrafter!

Thank you for your correspondence. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents. Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

where does the battery go

product
asked 3 years, 2 months ago
joycemarie
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. For installing the battery on your Samsung Restore (SPH-M575), please follow steps below:
1. Remove the battery from its packaging.
2. Place your fingernail in the battery cover and firmly pop the cover off the device
3. Insert the battery into the opening in the back of the phone, making sure the connectors align. Gently press down to secure the battery.
4. Position the battery cover over the battery compartment and press down until you hear a click.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Do I need the memory card that can be purchased. Is the phones memory enough.

asked 3 years, 2 months ago
joycemarie
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

That depends on how much you are planning on storing on the device. I suggest waiting until you know you need it.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do you move a file to folder?

asked 3 years, 2 months ago
neldo
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Neldo,

Thanks for reaching out to us for support.

In regards to your question, please visit the link below for steps on moving media files to a folder on your memory card.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1303&AT_ID=369119

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do you insert the battery?

Don't want to break my new phone. No paper manual(earth friendly), and I don't know how to take it apart to insert the battery.
asked 3 years, 2 months ago
kellyjo318
08241
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your inquiry!

Remove the battery from its packaging.
Place your fingernail in the battery cover and firmly “pop” the cover off the device (as shown).
Insert the battery into the opening in the back of the phone (3), making sure the connectors align. Gently press down to secure the battery (4).
Position the battery cover over the battery compartment and press down until you hear a click.

Visit this for more information:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1303&AT_ID=369196

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i transfer photos to my computer?

Was under the impression i could send photos to my computer with my new Samsung Restore # sphm575. Have been told i need a driver. have been told i need a usb cable ( I bought one), now i'm being told i need a memory card and a memory card reader. Getting different info from everyone. I'm 65 and frustrated. Can anyone help in plain english so i can do this tasK. I have no problem sending photos to other phones..
asked 3 years, 2 months ago
Anonymous
on SPH-M575
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Try following the steps below:

After hooking up your phone to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). pull this down by touching and sliding it down. select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your phone and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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